THIS DOCUMENT IS IMPORTANT PLEASE PRINT & FILE IT AWAY SAFELY

Transcription

1 P age 1 Customer THIS DOCUMENT IS IMPORTANT PLEASE PRINT & FILE IT AWAY SAFELY Dear Valued Customer, Further to our discussions regarding your , if you use Microsoft Outlook or Mozilla Thunderbird you may make use of automatic configuration. Alternatively you can make use of the mail settings below: To setup up your client please determine your mail client software and simply follow the setup up instructions as per the options below: Webmail - Page 3 if you intend using Webmail as your mail client or if you wish to access your from an internet connected computer when travelling. Windows 8 Mail - Page 3 if you are using Windows 8 Mail as your mail client. Live Mail 2011 Page 6 below if you are using Live Mail 2011 as your mail client. MS Outlook 2007 Page 8 below if you are using Microsoft Office Outlook 2007 as your mail client. MS Outlook 2010 Page 11 below if you are using Microsoft Office Outlook 2010 as your mail client. MS Outlook 2013 Page 16 below if you are using Microsoft Office Outlook 2013 as your mail client. MS Outlook 2007 Page 23 below if you are using Microsoft Office Outlook 2007 as your mail client. MS Outlook 2002/2003 Page 31 below if you are using Microsoft Office Outlook 2002/3 as your mail client. MS Outlook 2000 Page 37 below if you are using Microsoft Office Outlook 2000 as your mail client. MozillaThunderbird 7 Page 46 below if you are using MozillaThunderbird 7 as your mail client. Mobile Devices Blackberry Page 50 below if you are using Blackberry as your mail client. Android HTC Page 52 below if you are using Android HTC as your mail client. Android Samsung Page 55 below if you are using Android Samsung as your mail client. ipad Page 59 below if you are using ipad as your mail client.

2 P age 2 Outgoing SMPT Settings problems - SMTP Settings for South African Internet Service Providers Note: If SMTP Authentication is not catered for by your program, you must rather use your ISP's SMTP server. If you connect to a public Wi-Fi connection, log on to a different internet service provider (at home for example) or change your internet supplier (ISP) you may be unable to download your via your e- mail client unless you update your smtp settings, but you can still connect to your mail server by simply connecting via the webmail link listed on page 3 of this document. E.g. if you have broadband service through Telkom, this would be smtp.saix.net as listed below SMTP Settings for South African internet service providers Telkom smtp.saix.net (ADSL) smtp.telkomsa.co.za (56k dial up) smtp.telkomsa.net or smtp.dsl.telkomsa.net for 8Ta Internet Solutions smtp.isdsl.net (ADSL) smtp.dial-up.net (56k dial up on IS) Vodacom smtp.vodacom.co.za MTN smtp.mtn.co.za OR mail.mtn.co.za iburst smtp.wbs.co.za Sentech smtp.sentech.co.za MWEB smtp.mweb.net (ADSL) smtp.mweb.co.za (56k dial-up) Iafrica smtp.uunet.co.za smtp.iafrica.com Tiscali smtp.tiscali.co.za Netactive smtp.netactive.co.za Global smtp.global.co.za Other Please contact your Internet Service Provider (ISP) for the correct settings should they not be listed above

3 P age 3 Webmail: With Webmail you can access your mailbox on any internet connected computer anywhere in the world. Simply follow the login instructions below: 1 Open a Web browser (or a WAP browser, if you are working from a handheld device), and type the URL: Press ENTER. The webmail login screen will open. 2 Type the user name and password specified above and click Log in. This option functions similar to Gmail, Yahoo mail etc. When you first log on please be sure to create and test your sent, draft, junk and deleted folders. Also check to ensure sent s are stored in your sent folders and that your Notify me of a successfully sent message option is activated. It s important to note that with this option you are communicating directly with your mail server and the possibility of connection terminations are greatly increased resulting in a typed being lost midway. We would thus strongly recommend that you first type out long s in a word processor such as MS Word, Open Office, MS Notepad, MS Wordpad etc first then simply copy & paste into a new on your webmail. This way one does not loose one s should your connection with the network be dropped or should you experience a power failure. After your mail has been sent be sure to check that it has been saved in your sent folder. Please note that with Microsoft now automatically updating users Internet Explorer (IE) software, browser issues may sometimes be experienced when connecting to any servers directly or indeed any website, especially with newer browsers. For this reason, it has become necessary to have at least two different internet browsers installed on one's computer. We recommend that Mozilla Firefox be installed as an alternative to Microsoft's Internet Explorer. You can also use Google Chrome. This way, if you experience any problems on one browser you can simply log on using your alternative browser. Finally, please be sure to login occasionally to delete old s in your Inbox, sent draft and junk mail folders. Setup for Windows 8 Mail These easy to follow guides provide step-by-step instructions on how to setup and troubleshoot your program, with personalised screenshots providing visual examples to follow. Should you get stuck along the way, our support team are on hand to assist you. Note: If SMTP Authentication is not catered for by your program, you must rather use your ISP's SMTP server. See Section 7 ii below. Launch Search 1. Select the search icon from the charm bar on the right hand side Search for Mail 2. Search for Mail and launch the Mail application

4 P age 4 Select View all in Settings 3. Select View all in Settings from the bottom left of the screen Select Other Account 4. Select Other Account from the "Add an account" menu on the top right of the screen Select Show more details 5. Then select Show more details from the Add your Other account screen

5 P age 5 Enter your relevant details 6. Ensure that you enter your relevant details as shown in the screen below, then select Connect You have completed your account setup 7. Your Windows 8 Mail program should now be set up to send and receive mail.

6 P age 6 Setup for Live Mail 2011 Launch Windows Live Mail 1. Launch Windows Live Mail 2. Select Accounts from the top menu bar and then the icon from the top left Create new account 3. Enter the address and password, then ensure that the manually configure server settings checkbox is ticked Configure server settings

7 P age 7 4. Select "POP" as the Server type and then change your outgoing port number to Ensure that the Logon user name is your entire address and click "Next" Complete Setup 6. Once prompted, you can complete the setup by clicking "Finish". 7. If your is still not working, please read our Troubleshooting Guide Alternatively to set up a Microsoft Outlook account for your new mail address follow these instructions:

8 P age 8 Microsoft Office Outlook setup If you have never configured Microsoft Outlook, follow these instructions. If you already have one or more outlook accounts set up, skip to step 3: 1. Start Outlook. 2. Follow the Auto Account Setup instructions as below then proceed to step 3: If you are already have one or more accounts set up in Outlook, please follow these procedures 3. Start Outlook. 4. On the Tools menu, click Account Settings. 5. On the tab, click New. 6. In the Add New Account dialog box, click POP3 and then click Next. 7. Configure the new account. You can configure the new account automatically or manually. a. Click to select the Manually configure server settings or additional server types check box, and then click Next b. Click Internet , and then click Next. c. Under User Information, follow these steps: i. In the Your Name box, type your full name. ii. In the Address box, type your full address e.g. you@your-domain.com d. Under Server Information, click POP3 i. In the Incoming mail server box, type mail.yourdomain.com OR pop.your-domain.com if you experience and problems ii. In the Outgoing mail server (SMTP) box, type the following: smtp.your-domain.com OR smtp.your internet provider.co.za/net/com Note that the latter setting will only work if you are tethered to your specific internet service provider as listed below. Note that if you connect

9 P age 9 to a public Wi-Fi connection, log on to a different internet service provider (at home for example) or change your internet supplier (ISP) you will be unable to download your via your client unless you update your smtp settings, but you can still connect to your mail server by simply connecting via the webmail link listed at the top of this document. E.g. if you have broadband service through Telkom, this would be smtp.saix.net as listed below SMTP Settings for South African internet service providers Telkom smtp.saix.net (ADSL) smtp.telkomsa.co.za (56k dial up) smtp.telkomsa.net Internet Solutions smtp.isdsl.net (ADSL) smtp.dial-up.net (56k dial up on IS) Vodacom smtp.vodacom.co.za MTN smtp.mtn.co.za OR mail.mtn.co.za iburst smtp.wbs.co.za Sentech smtp.sentech.co.za MWEB smtp.mweb.net (ADSL) smtp.mweb.co.za (56k dial-up) Iafrica smtp.uunet.co.za smtp.iafrica.com Tiscali smtp.tiscali.co.za Netactive smtp.netactive.co.za Global smtp.global.co.za Other Please contact your Internet Service Provider (ISP) for the correct settings should they not be listed above Under Logon Information, follow these steps: 8. In the User Name box, type full address e.g. you@your-domain.com 9. In the Password box, type the password 10. If you want Outlook to remember your account password, click to select the remember password check box. 11. Do not click Secure Password Authentication (SPA)

10 P age We strongly advise that you tick the Leave a copy on the server box then tick the remove from server after 60 days. Then tick Remove from server when deleted from Deleted Items. 13. Click Test Account Settings. This feature calls a dialog box that displays, in a step-by- step manner, each phase of the testing of the configuration that you entered. When you click Test Account Settings, the following process occurs: The connectivity of the system to the Internet is confirmed. You are logged on to the SMTP server. You are logged on to the POP3 server. It is determined whether the POP3 server must be logged on to first. If it is required, Outlook automatically sets the Log on to incoming mail server before sending mail option. A test message is sent. This message explains any changes that Outlook made to the initial setup. Your account should now be listed under the accounts tab as depicted below. 13. If you want to modify your account any more, click More Settings to open the Internet Settings dialog box. 14. Click Next, and then click Finish Congratulations, your Microsoft Outlook e- mail account is now set up. Please remember to maintain your mail folders regularly by archiving all mails you wish to keep or deleting those you don t need on a weekly basis. This will ensure that your inbox does not become clogged unnecessarily thus preventing you from receiving new mail.

11 P age 11 Setup for Outlook 2010 Launch Outlook Launch Outlook Select File from the top menu bar and then Info and Account Settings Create new account 3. On the Auto Account Set-up screen, click Manually configure server settings or additional server types.

12 P age 12 Choose service 4. Select Internet and click Next.

13 P age 13 settings 5. Enter all the relevant details (Select POP3 as the server type) and then click More Settings (Note: Outlook will auto-fill your user name, please ensure you fill in your entire address as the username)

14 P age 14 Outgoing Server Settings 6. Click on the Outgoing Server tab and ensure that the My outgoing server (SMTP) requires authentication checkbox is selected, as well as Use same settings as my incoming mail server.

15 P age 15 Advanced Settings 7. Select the Advanced tab 8. Ensure that your settings look like the settings shown in this screenshot. In particular, check that: The Incoming server (POP) port is set to the default (110) The Outgoing server (SMTP) port is set to Click OK, then Next and Finish. 10. Your Outlook mail program should now be set up to send and receive mail.

16 P age 16 Note: If SMTP Authentication is not catered for by your program, you must rather use your ISP's SMTP server. Setup for Outlook 2013 Launch Outlook Launch Outlook Select "File" on the top left of the top menu bar. Add Account 2. Select the "Add Account" button in the middle of the screen. Create new account 3. On the Auto Account Set-up screen, enter all the relevant details as shown in the screen below and click Next. Outlook will now automatically configure your account as an IMAP account with all the correct settings. 4. If you want to setup a POP account, you will need to select Manual Setup or additional server types and then click Next and continue with the manual steps below.

17 P age 17 Choose Account Type 5. Select POP or IMAP and then click "Next".

18 P age 18 settings 5. Enter all the relevant details (Select POP3 as the server type) and then select the "More Settings..." button. Note: Outlook will auto-fill your user name, please ensure you fill in your entire address as the username

19 P age 19 Outgoing Server Settings 6. Click on the Outgoing Server tab and ensure that the "My outgoing server (SMTP) requires authentication" checkbox is selected, as well as "Use same settings as my incoming mail server".

20 P age 20 Advanced Settings 7. Select the "Advanced" tab. 8. Ensure that your settings look like the settings shown in this screen below and then click "OK" and then "Next".

21 P age 21 Test Account Settings 9. Let the test complete and then click Close. Complete Setup 10. Your account is now setup correctly, click Finish.

22 P age 22 Send and receive 11. Your Outlook mail program should now be set up to send and receive mail.

23 P age 23 Note: If SMTP Authentication is not catered for by your program, you must rather use your ISP's SMTP server. Setup for Outlook 2007 Add a new account 1. Launch Outlook Select Tools from the top menu bar, then Accounts Settings Create new account 3. On the Account Settings pop-up, click New on the tab

24 P age 24 Choose service 4. Select Microsoft Exchange, POP3, IMAP or HTTP and click Next

25 P age 25 Account Setup 5. Tick the Manually configure server settings or additional server types checkbox and click Next

26 P age 26 Select Internet 6. Select Internet and then click Next

27 P age 27 settings 7. Enter all the relevant details (Select POP3 as the server type) and then click More Settings

28 P age 28 Outgoing Server Settings 8. Click on the Outgoing Server tab and ensure that the My outgoing server (SMTP) requires authentication checkbox is selected, as well as Use same settings as my incoming mail server

29 P age 29 Advanced Settings 9. Select the Advanced tab 10. Set the Incoming Server (POP) port to the default setting, Set the Outgoing Server(SMTP) port to Click OK to save these settings 13. Click Next and Finish 14. Your Outlook mail program should now be set up to send and receive mail still not working? Read our Troubleshooting Guide

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31 P age 31 Note: If SMTP Authentication is not catered for by your program, you must rather use your ISP's SMTP server. Setup for Outlook 2002/2003 Launch Outlook 2002/ Launch Outlook 2002/ Select Tools from the top menu bar and then Accounts Add a new account 3. On the pop-up screen, select Add a new account then click Next

32 P age 32 Select Server Type 4. Under Server Type, select POP3 and then click Next

33 P age 33 Confirm Settings 5. Enter the relevant details under User, Server and Logon Information. Check that your username is your full address and, under Server Information, make sure to use the prefix "pop" and "smtp" as appropriate. 6. Once complete, click More Settings

34 P age 34 Outgoing Server Settings 7. On the pop-up, select the Outgoing Server tab 8. Ensure that the My outgoing server (SMTP) requires authenticationcheckbox is selected, as well as Use same setting as my incoming mail server

35 P age 35 Advanced Settings 9. Select the Advanced tab 10. The Incoming Server (POP) port should be set to Set the Outgoing Server (SMTP) port to Click OK, then Next and Finish 13. Click Test Account Settings to check if your details are correct 14. Your Outlook mail program should now be set up to send and receive mail still not working? Read our Troubleshooting Guide

36 P age 36 Test Account Settings 15. Click Test Account Settings to check if your details are correct 16. Click Close, then Next and Finish 17. Your Outlook mail program should now be set up to send and receive mail still not working? Read our Troubleshooting Guide

37 P age 37 Note: If SMTP Authentication is not catered for by your program, you must rather use your ISP's SMTP server. Setup for Outlook 2000 Add a new account 1. Launch Microsoft Outlook Select Tools from the top menu bar and then Accounts New account 3. Click Add, and then click Mail to open the Internet Connection Wizard. Enter your name 4. Enter your Name (which will appear in the "From" field in your s), then click Next

38 P age 38 Enter your address 5. Enter your address, then click Next

39 P age 39 Server settings 6. Enter the name of the Incoming mail server i.e. pop.your-domain.com 7. Enter the name of the Outgoing mailer server i.e. smtp.your-domain.com 8. Click Next

40 P age 40 Internet Mail Logon 9. Enter your Account name (your full address e.g. and the password specified when mailbox was created in konsoleh, then click Next

41 P age 41 Select your Internet connection 10. Select the appropriate Internet connection for your system, then click Next

42 P age 42 Setup complete 11. Follow the relevant instructions for your connection (if any), click Next and then click Finish

43 P age 43 Check your account 12. Outlook will now build the Outlook Toolbar, and then open up your Inbox. Go to the Tools menu, click Accounts. Select the relevant account 13. Click on the Mail tab at the top. You should see your new account listed here. Select it and click Properties.

44 P age 44 Outgoing Server Settings 14. Click on the Servers tab at the top. 15. Ensure that the My server requires authentication checkbox (underneath Outgoing Mail Server) is ticked. 16. Click on the Settings button to the right. Outgoing Mail Server 17. Ensure that Use same settings as my incoming mail server is selected, then click OK 18. Click on the Advanced tab

45 P age 45 Advanced Settings 19. Ensure that your settings look like the settings shown in this screenshot. In particular, check that: *The Incoming server (POP) port is set to the default (110) *The Outgoing server (SMTP) port is set to Click OK, then Next and Finish. You should now be set up to send and receive . still not working? Read our Troubleshooting Guide

46 P age 46 Note: If SMTP Authentication is not catered for by your program, you must rather use your ISP's SMTP server. Setup for MozillaThunderbird 7 Launch Mozilla Thunderbird 1. Launch Mozilla Thunderbird Add a new account 2. Select File from the top menu bar, then New, then Mail Account Mail Account Setup 3. Fill in your Name, address and Password and then select Continue

47 P age 47 Mail Setup 4. Select Manual config from the bottom left.

48 P age 48 Manual config 5. Ensure that your settings are the same as the screen below and select Create Account

49 P age 49 SSL Warning 6. You will then be prompted with an SSL warning. Select the tick box and then select Create Account Setup Completed 7. Your Thunderbird homepage will now display and you should now be set up to send and receive mail.

50 P age 50 Note: If SMTP Authentication is not catered for by your program, you must rather use your ISP's SMTP server. Setup for Blackberry Please Note Blackberry phones differ in the way that is setup on it. This article will cover the basics of setup on Blackberry phones using the Blackberry Curve 8520 as an example. Even though your phone might be slightly different, the same basic principles should apply. Select Blackberry Button 1. Press the Blackberry button on your phone. Select Setup 2. Find and select the Setup icon. Select Settings 3. Select Settings or " Accounts". Select Internet Mail Account (If Applicable) 4. Some models have an additional step asking you which type of account to setup. Select Internet Mail Account if your phone displays this screen. Add Account 5. Select Add or Set up another account and then scroll down and select Other. Insert Details 6. Type in your address and password (e.g.

51 P age 51 Complete Setup 7. Click Next or Continue to finish your setup. You can now find a icon for this account on your Blackberry desktop.

52 P age 52 Note: If SMTP Authentication is not catered for by your program, you must rather use your ISP's SMTP server. Setup for Android HTC Open Application list 1. Start by opening the application list from your home screen. Select Mail 2. Select "Mail" from the menu. Select Other 3. Select "Other" (POP3/IMAP) on the "Choose a mail provider screen". Note: If you have already added an account in Mail press the "Menu" button, select "More", select "New account" then select "Other (POP3/IMAP)" Select Manual setup 4. Select "Manual setup"

53 P age 53 Enter your Incoming settings 5. Enter all the "Incoming settings" details as in the screen below and select "Next": Enter your Outgoing server settings 6. Enter all the "Outgoing server" details as in the screen below. Ensure the "Login required" tick box is selected and then select "Next":

54 P age 54 Enter your account information 7. Enter a desired "Account name" and select "Finish setup". Note: In the screen below your domain name is used as an example. You have completed your account setup Congratulations, you have now successfully configured your account on your HTC smartphone powered by Android.

55 P age 55 Note: If SMTP Authentication is not catered for by your program, you must rather use your ISP's SMTP server. Setup for Android Samsung Launch your mail application 1. Start by selecting the mail icon from your applications screen. Setup 2. Enter the address and password as per the screen below and select "Manual Setup": Incoming server settings 3. Ensure the User Name field is the full address, enter all the relevant details as per the screen below and then select "Next":

56 P age 56 Outgoing server settings 4. Enter all the relevant details as in the screen below and then select "Next": Checking outgoing server settings 5. Wait while your settings are tested:

57 P age 57 Account options 6. Adjust the additional Account Options as needed: Additional setup 7. Specify an optional account name (for your reference only), and enter the name you wish to be displayed on outgoing mail, then select "Done":

58 P age 58 Complete Setup 8. The account has been set up successfully and your messages will now be downloaded. still not working? Read our Troubleshooting Guide

59 P age 59 Note: If SMTP Authentication is not catered for by your program, you must rather use your ISP's SMTP server. Setup for ipad Select settings 1. Start by selecting the settings icon from your home screen. Select Mail 2. Select "Mail, Contacts, Calendars" from the settings menu: 3. Select "Add Account..." from the list of accounts: Select Other 4. Select "Other" from the menu:

60 P age 60 Select Add Mail Account 5. Select "Add Mail Account" from the list:

61 P age 61 Enter your account information 6. Fill in the required fields as below and select "Next": Select IMAP 7. Select "IMAP" from the top of the screen and then continue with the steps below.

62 P age 62 Configure Incoming and Outgoing Servers 8. Scroll down to "Incoming Mail Server" and fill in the relevant fields. 9. Scroll down to "Outgoing Mail Server" and fill in the relevant fields and select "Next": Verify Server Identity 10. When prompted with the below pop up message. Select "Continue":

63 P age 63 Select Save 9. You will then be prompted to "Save", you can select "Save". You have completed your account setup Congratulations, you have now successfully configured your account on your ipad. We would like to take this opportunity to thank you once again for your support and look forward to being of service. Please do not hesitate to call should you have any further queries or require any additional information. Kind regards, Technical Team Web Design Service a division of Malachite Digital South Africa