Nexion. Apollo Required PNR Fields 05/15/2015. Tel: (408) Fax: (408)

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1 Nexion Apollo Required PNR Fields 05/15/2015 Nexion LLC 6225 N State Hwy 161, Ste 450 Irving, TX Tel: (408) Fax: (408) Apollo Required PNR Fields (rev.2015 May) 1 of 16

2 Table of Contents NEXION APOLLO REQUIRED PNR FIELDS QUICK GLANCE... 3 I. TICKETING/TIME LIMIT... 4 II. VALID TICKETING INSTRUCTIONS... 4 III. CUSTOMER ACCOUNT... 5 IV. QUEUE ASSIGNED... 5 V. FORM OF PAYMENT AND BILLING ADDRESS... 6 Single Form of Payment... 6 Single Credit Card Billing Address... 6 Multiple Forms Of Payment And Billing Address... 6 VI. ELECTRONIC TICKETS RECEIPTS... 7 VII. PRICE RETENTION... 7 Single ATFQ and Single Form of Payment... 7 Multiple ATFQ Fields or with Multiple Forms of Payment VIII. COMMISSION... 8 QC COMMISSION CONTRACTS... 8 IMPORTANT RAIL- INFORMATION IX. ITINERARY REMARKS (Optional)... 9 X. INVOICE FOR AUTOMATED CAR AND HOTEL ONLY PNR... 9 XI. TO REQUEST AN ITINERARY ONLY... 9 XII. SERVICE FEES ON AIRLINE TICKETS (TASF) XIII. COMMUNICATIONS XIV. OPTIONAL QUALITY CONTROL XV. SECURE FLIGHT XVI. REQUIRED AND OPTIONAL TRAMS FORMATS XVII. AUTOMATED TICKETING/QC QUEUE XVIII. IMPORTANT NOTICE RESPONSIBILITY CHECKING TICKETING STATUS AND WORKING QUEUES Error Messages Nexion s data base management team has scheduled daily maintenance at 3:00AM central. Invoices issued during this 10 minute period may not appear on the invoice server for 6 hours Apollo Required PNR Fields (rev.2015 May) 2 of 16

3 NEXION APOLLO REQUIRED PNR FIELDS QUICK GLANCE Nexion,LLC requires the following fields in a PNR before queuing for Quality Control and Ticketing. This table provides a quick glance for the required fields. Please refer its section for detailed explanations. 1 st Phone Field P:DFWAS/ Nexion, LLC is the agency. Thus its phone must be the first phone field. Ticketing TAU Field Customer Account Queue Assigned Form of Payment T:TAU/09JAN/ETR It must be one of the valid ticketing instructions.(page 4) T-CA T-CN/ Your 6-character client number must be in the PNR. Both fields are required in the above order. T-BA/XXXX/88*CNX XXXX This is where you enter your dedicated Apollo PCC and Nexion, LLC reserved QC queue 88*CNX to which Nexion, LLC returns your PNR s. F-VI /D0899 Each PNR must have a valid FOP. Only credit card payment is accepted for airline ticket. Billing Address W-JOHN DOE P.O BOX 123 ANYTOWN OH Z/ Line Only It must match the billing address of the credit card used for FOP. Delivery Address D-JOHN DOE 123 TOWN ST NOWHERE LAND OH Z/12234 TEL FEDEX 2ND DAY-SEE *PR It must be one of the acceptable methods of delivery. Price Retention QC Commissin OverRide Secure Flight Information Example for US/US -TSA Multi Pax Name Select Travel Agent Service Fee Ticketing T:$BZ0/CXX Each PNR must have only valid stored fares with the appropriate commission and validating carrier in stored fare(xx=airline) To verify price retention T:V (enter) :5N/COMMISSION-OK MUST BE INCLUDED IN ALL PNRS THAT HAVE RAIL Secure flight information for all passengers must be in the PNR :3SSRDOCSYYHK1/N1/////DDMMMYY/F//LAST/FIRST :3SSRDOCSYYHK1/N1-1/////DDMMMYY/F//LAST/FIRST/MIDDLE :3SSRDOCSYYHK1/N1-2/////DDMMMYY/M//LAST/FIRST/MIDDLE Single Service fee s (one service fee per record) can be processed through TASF program and submitted to ARC along with airline tickets Example: :5F/FEE Please see the section on service fees for details. Tickets are processed via an automated system. Once your records are complete, please queue to the appropriate queue. It is the agents responsibility to confirm the requested actions were applied to all records. 1V68 is Nexion Ticketing PCC. Queues below. Queue PNR Ticketing QEP/1V68/90*C1 Queue PNR - Itinerary QEP/1V68/90*C2 Queue Communications QEP/1V68/90*C2 Apollo Required PNR Fields (rev.2015 May) 3 of 16

4 NEXION APOLLO REQUIRED PNR FIELDS I. TICKETING/TIME LIMIT: Indicate Time Limit and Ticketing Instructions in T:TAU field. If ticket is ready for issuance, advise paper ticket or electronic ticket as follows: Example ETR: T:TAU/20NOV/ETR T:TAU Ticket Time Limit /20NOV Slash; Last day to purchase / Slash; Mandatory Separator before the Free-Flow Text ETR Ticketing Instruction It is the responsibility of the agent to confirm all documents were issued as requested: Format to display ticketing infomraiton; *HTE II. VALID TICKETING INSTRUCTIONS: T:TAU/(DATE)/AMTRAK.TKT T:TAU/(DATE)/ETR T:TAU/(DATE)/EXCH.ETR T:TAU/(DATE)/EXCH.PAPER T:TAU/(DATE)/EVEN.EXCH T:TAU/(DATE)/INVOICE.ONLY T:TAU/(DATE)/ITINERARY.ONLY T:TAU/(DATE)/ETR.ETR (see notes) T:TAU/(DATE)/PENDING T:TAU/(DATE)/REF.TKNO(last 4 digit #) T:TAU/(DATE)/TASF.ONLY T:TAU/(DATE)/VOID.PPR.EXCH T:TAU/(DATE)/VOID.TKNO(last 4 digit #) T:TAU/(DATE)/EXCH.ETR INVOL T:TAU/(DATE)/DONE If you have multiple ATFQ that need to be issued you will need to add an ETR for each ATFQ T:TAU/(DATE)/ETR.ETR Put additional ticketing instructions for refunds, exchanges, add details in history remarks. INVOICE.ONLY instruction is for automated car and hotel only PNR s invoicing. For EXCH.ETR.INVOL should only be used for airline required involuntary changes. Misuse will result in a $100 per ticket penalty. Additional information required for the below TAU request which are processed via automation The TAU and remarks must be in the specific formats below inclduing separators / and - SERVICE FEE ONLY: 1.) T:TAU/(DATE)/TASF.ONLY 2.) F category remark :5F/FEE To process a Travel Agent Service fee via ARC with tickets at the time of ticketing only the F remark is required.(see service fee Section for details) REFUND: 1.) T:TAU/(DATE)/FULL.REFUND 2.) N category remark REFUND (13 digit ticket number) for each ticket being refunded. :5N/REFUND-XXXXXXXXXXXXX VOID: Must be processed prior to 11:50pm central time. 1.) T:TAU/(DATE)/VOID.TKNO(last 4 digit #) Apollo Required PNR Fields (rev.2015 May) 4 of 16

5 2.) N category remark VOID (13 digit ticket number) for each ticket being voided. :5N/VOID-XXXXXXXXXXXXX It is the responsibility of the agent to confirm documents were refunded or voided as requested. Format to display ticket history: *HT If you are using the same PNR to reissue a ticket, you will need to remove the REMARK line that begins with EML and includes the voided ticket number Void Reissue: 1.) Must be with-in 24 hours of ticket being issued prior to 11:50pm central time 2.) Process the Void as indicated above 3.) Remove any EML lines from your record EML Lines are being added to your record by the new mid office system. An EML line contains the ticket number and amounts. These lines are need in the event you need to issue a new invoice for your customer. If you do not remove them the old ticket numbers and amounts will apear on your new invoice. Communications If you need to create or re-create an pseudo invoice document Confirm EML lines are in your record N fields for any pricing you wish to show on the document. TAU field should indicated Done or previously ticketed Queue to Communications Queue 1V68 /90*C2 7T-DONE: Can be used when you want a pseudo or commuincation only Queue: 1V68/90*C2 III. CUSTOMER ACCOUNT: Both T-CA and T-CN accounting lines must be included as follows: Example: T-CA (ALWAYS 1 ST TRMK FIELD) T-CA Transaction Code to create Accounting Line Mandatory {PNR security purposes) -01 Dash followed by 01, Mandatory Separator Pillow - mandatory separator Your six-character Client Number Example: T-CN T-CN/ Transaction Code to create Accounting Line Mandatory (Accounting Interface) / Slash, Mandatory Separator Your six-character Client Number IV. QUEUE ASSIGNED: Your assigned queue must be included as follow. Example: T-BA/xxxx/88*CNX T- Transaction code to create Remark before the Free-Flow Text BA/ Booking Agent, Slash before the Free-Flow Text XXXX/ Your Nexion dedicated PCC 88*CNX Nexion reserved QC queue 88*CNX to which Nexion returns your PNR s Apollo Required PNR Fields (rev.2015 May) 5 of 16

6 V. FORM OF PAYMENT AND BILLING ADDRESS: No cash or checks can be accepted as payment for any automated tickets issuance. See Nexion Policies and Procedures Manual for details. BILLING ADDRESS VERIFICATION: All credit cards must pass address billing verification through the GDS. If the credit card billing address does not match the address on file with the credit card company, Tickets will NOT be issued and PNRs will be documented for you to correct and re-queue. Single Form of Payment: Example: F-VI /D0899 F- Transaction Code to create a Form of VI Two-Letter Credit Card Company Code ***Important Reminders*** Need to enter the Acceptable Two Letter Code for Visa Card and MasterCard payment when requesting Electronic Ticket ETR Bank America/Visa VI MasterCard CA Example: BA and IK or MC should be entered as VI and CA Credit Card Account Number /D Slash, expiration date identifier 0899 Credit Card Expiration Date, month and year Single Credit Card Billing Address: MUST BE EXACT The billing address entered must match billing address on credit card statement. Example: W-JOHN DOE P.O BOX 123 ANYTOWN OH Z/12345 W- Transaction code to create a billing address JOHN DOE Card Holder s Name Mandatory separator PO BOX 123 Street address Mandatory separator ANYTOWN City and state Z Zip code identifier / Slash, mandatory separator Zip code number Multiple Forms Of Payment And Billing Address: If you have multiple ATFQ that need to be issued you will need to add an ETR for each ATFQ T:TAU/(DATE)/ETR.ETR These formats are mandatory if separate credit cards are needed for different names or segments in the PNR. 1.) Valid Credit Card in the Face of the PNR (F- FIELD) F-VI /D ) Default Billing Address: W-JOHN DOE PO BOX 123 ANYTOWN OH Z/ ) An N category remark is required for each credit :5N/1234-POBOX ) ATFQ fields with name and or segment selection credit card information. (Multiple ATFQ fields are covered later in this document page 8) 5.) Confirm tickets were issued as requested Apollo Required PNR Fields (rev.2015 May) 6 of 16

7 VI. ELECTRONIC TICKETS RECEIPTS: If you require access to electronic ticket passenger receipts, you and your customers may retrieve and print copies from the following website provided by the GDS. Apollo: VII. PRICE RETENTION : Must have valid stored fare and correct pricing format and commission and carrier w/2character code. Single ATFQ and Single Form of Payment: Basic Storing the Price Formats: T:$B Z T:$BZ5/CXX T:$BZ$47.58/CXX T:$BZ5/S1#3/CXX T:$BZ5/S1#3-4/N1#5/CXX Transaction Code to store automated fare quote Commission Ticketing Modifier for flat percentage 5 Flat 5 pct. Commission not taking into consideration commission caps or overrides. Z$ Commission Ticketing Modifier for specified dollar amount, to be used with capped commission and overrides Specified commission dollar amount / Slash - a separator S Segment Selection Identifier S1#3 Segment 1; End Item; and 3 N Name Field Selection Identifier N1#5 Name fields 1; End Item; and 5 /CXX Slash Seperator Carrier 2 character code Refer to Apollo HELP STORE THE PRICE-AUTOMATED FARE QUOTE and HELP TICKETING MODIFIERS for additional T:$B storing the price formats with modifiers. Multiple ATFQ Fields or with Multiple Forms of Payment: Each stored ATFQ field produces a separate ticket. If only one form of payment is being used for all tickets store it in the Payment (F-) field in the face of the PNR. If separate forms of payment are needed for different names or segments in the PNR, create separate ATFQ fields with a name or segment selection;store the appropriate form of payment in each ATFQ field for ticketing.add an N remark with the last 4 of the CC and the billing address to the remarks for each credit card being used for credit card AVS. :5N/ ANY ST :5N/ MY ST It is the responsibility of the agents to make sure the ATFQ Line information is correct for ticketing. A form of payment must also be in the F- field of the PNR even when the tickets will be issued according to the ATFQ. If you have multiple ATFQ that need to be issued you will need to add an ETR for each ATFQ T:TAU/(DATE)/ETR.ETR Apollo Required PNR Fields (rev.2015 May) 7 of 16

8 To Create a Separate ATFQ for Multiple Credit Cards Payment: Example: T:$BN1-1/FCAXXXXXXXXXXXXXXXX+D0117/Z0/CUS System Response: 1/ATFQ-OK/$BN1-1/-*1V68/FCA D1200 T:$BN2-1/FCAXXXXXXXXXXXXXXX+D0117/Z0/CUS System Response: 2/ATFQ-OK/$BN2-1/-*1V68/FCA D1102 Add REMARKS (AVS VERIFICATION) :5N/ ANY ST :5N/ MYS ST ADD TAU Line for multi ATFQ T:TAU/(DATE)/ETR.ETR To Delete or Cancel ATFQ fields: Examples: XT Delete or cancel all ATFQ fields XT3 Delete or cancel specified ATFQ field (e.g. line 3) C:T:$BN2-1 Change ATFQ field ticket modifier VIII. COMMISSION: If an itinerary is qualified for commission, it s the agent s responsibility to store the commission in the ATFQ field using the commission modifier. COMMISSION QC The automated system is programmed to QC all commission contracts. Commission Contract information can be found on the Nexion website; supplier>air> (airline). It is the agent s responsibility to confirm the correct commission is applied to your record. It is also the agent s responsibility to confirm all endorsements and required IT codes are in the record. ResReview will compare the information stored in the ATFQ to all Nexion contracts. If a discrepancy is found a remark line will be added to the record. In some cases it will continue to process the record using the stored fare you have entered. It is up to you to confirm the contract and void and reissue the ticket if necessary. In some cases it will not process the ticket request. The PNR will be queued back to you for correction and updating. If you believe the commission and pricing you have stored is correct at this point you have the option to add the following remark to the record to override the contract module. Once you add the below remark you can re-queue to the ticketing queue. :5N/COMMISSION-OK Nexion receives a notification when the commission module over ride format is in the record. If you have queued your record to ticketing and it has been more than 10 min and no action is taken. Confirm your ATFQ is correct as are the contract details in the record. Add the :5N remark and queue Apollo Required PNR Fields (rev.2015 May) 8 of 16

9 IMPORTANT RAIL INFORMATION:If your record has ANY rail segments you MUST include remark :5N/COMMISSION-OK IX. ITINERARY REMARKS: (Optional) Unassociated Remark: RMU: (Remarks that prints on the bottom of the invoice/itinerary) Associated Remark: RMA: (Remarks that prints after the associated segment) Examples: RMU: RMA1: RMU: HAVE A NICE TRIP. RMA1: AISLE SEAT CONFIRMED Transaction Code to create an Invoice/Itinerary remarks Transaction Code to create a remark for a specific segment (e.g.1). X. TO REQUEST AN INVOICE FOR AUTOMATED CAR AND HOTEL ONLY PNR S No additional entries are required for automated car and hotel only invoicing (with HK segment status). PNR s only need to have the standard GDS and Nexion required PNR fields. Including a form of payment field. (for car and hotel inovice this field can be F-CK) 1. Enter the request of INVOICE.ONLY in the ticketing TAU T:TAU/DDMMM/INVOICE.ONLY Example: T:TAU/12APR/INVOICE.ONLY 2. Queue the complete PNR to the designated ticketing queue 1V68/90*C1 Example: QEP/1V68/90*C1 The PNR should not have: Any air segment. Any other passive car and hotel segments that are originally confirmed or waitlisted outside the GDS; then manually added to the PNR with BK segment status. Note: Do not queue the PNR more than once or multiple non-arc posting records may be created. It creates unnecessary works for you to manage duplicates. Our automated tool will process these automated car and hotel bookings and insert a non-arc Posting Record to our database once they have been successfully handed off to our back office system. It should appear in your non-arc tracker within hours. Manually booked cars and hotels do not contain enough booking information to interface. You must enter all manual cars and hotels into the non arc tracker. XI. TO REQUEST AN ITINERARY ONLY: T:TAU/(DATE)/ITINERARY.ONLY Please queue Itinerary only PNR to 1V68 using format: QEP/1V68/90*C2. You will receive the itinerary via . Make sure your 6-character customer number is in the PNR (T-CA and T-CN/ fields) before queuing the PNR so Nexion can determine who the PNR belongs to and the itinerary to you. Apollo Required PNR Fields (rev.2015 May) 9 of 16

10 You can also retrieve the itinerary from Invoice/Itinerary System through WebView. From the WebView Home page, select Invoice/Itinerary System under the Tools tab. XII. SERVICE FEES ON AIRLINE TICKETS: Single Service fee s (one service fee per record) can be processed through TASF program and submitted to ARC along with airline tickets. (2 $25.00 each you will combine the amounts for a single service fee of $50.00). The maximum allowed service fee per record is $ If you have two or more passengers traveling together using different credit cards that require individual service fee s you will need to create individual reservations. Our automated system has been programmed with the correct commands to issue the actual fee; all you will need to do is add the F category remark as indicated below. Service Fee with Tickets To include a service fee you will need to add an F category remark F/FEE- (amount) to your remarks Example: :5F/FEE (After the service fee is issued the FEE line will automatically be removed from the record.) Service Fee Only If your PNR has already been ticketed or the service fee is for a hotel and car only reservation: You will need to add the F category remark: :5F/ line as indicated above and the TAU LINE should indicate TASF.ONLY 1.) T:TAU/(DATE)/TASF.ONLY 2.) :5F/FEE ARC will deduct 3.5%. The balance is what will be used to calculate the commissions due to you. The maximum TASF that a Nexion agent may issue is $ per transaction. ARC commissions and Travel Agent Service Fee (TASF) will be assigned to the Nexion assigned customer number (known as DK or CA number based on GDS) stored in the PNR. Although your TASF fees appear as airline commission only your plan type split will apply when calculating the amount due to you. Note: Automated TASF processed in Apollo will not be posted to the ARC Monthly Commission Report until the end of the week or Tuesday following the ARC week. As a result, the ticket issued in the same PNR may get posted before its TASF. This charge will appear on your customers credit card as AIRLINES REPORTING CRP/AIRLINES REPORTING CORP. TASF only invoices will not have an invoice number, Apollo does not assign one. EML LINES: Are added to your pnr at the time of ticketing. These remarks are needed in the event that you need to re-create an invoice for your customer. EML LINES can also be used to add charges processed outside the GDS to your PNR prior to ticketing: Example: If you processed your service fee in the Merchant POS you can add it to The PNR prior to ticketing: :5N/EML1-E Note: if you are re-ticketing a pnr and do not wish the original ticket information to appear on the invoice you will need to remove these lines. Refund Communication 1.) Confirm ticket has been refunded 2.) Leave original EML line for ticket in record 3.) Add an additional N category remark for the Refund EML line Example: Apollo Required PNR Fields (rev.2015 May) 10 of 16

11 :5N/1-ER*E *27DEC14*402.80*CCAX37xxxxXxXxX1003*0* EML[Document Number]-ER*[Original Ticket Type][Original Ticket Number]*[Original Issue Date]*[Original Ticket Amount]*[Original Form of Payment]*[Penalties]*[Refund Amount Invoice will show the total amount of the original invoice/ and ticket information and the amount being refunded to the credit card. XIII. COMMUNICATIONS Your invoice or Itinerary will be ed to the on file with Nexion, for the account. If for any reason you would like the sent to an alternate address this can be accomplished by adding an A remark. You will replace with a :5A/AGENT-/[ address] [service.com] :5A/AGENT-/JSMITH NEXION.COM The communication will also include an ICS [internet calendar sharing] attachment. If your customer uses Outlook Mail they are able to download their travel information to their Outlook Calendar using this file. If you do not wish to receive this attachment simply add the following N remark to your record. :5N/ICS-NO Passive Accounting Data can be added to your communication by adding EML lines for the amounts. 1 st create the OTH segment data 2 nd add N category remark EML Line: (13zeros) amount of charge after 13 zeros :5N/EML1-E rd T:TAU/(DATE)/DONE 4 TH Queue QEP/1V68/90*C2 HTML document: Your invoice itinerary communication is being delivered to you as an HTML document. If for any reason you need to edit the HTML invoice file, open the document, select at the top of the page, then select Edit With. XIV. Optional Quality Control Functions: The quality control program has the ability to confirm valid Car and Hotel CD/ID and Frequent Traveler Programs for Cars and Hotels in your records. Apollo Required PNR Fields (rev.2015 May) 11 of 16

12 If you wish to utilize this function you will need to include the following information in the record. Car CD Remarks For each Car rental Corporate Discount number that you wish to validate, a category C remark must exist in the following format :5C/<Car Rental Company><space>CD<dash><Corporate Discount Number> Example: :5C/ZI CD Car ID Remarks For each Car rental Customer ID number that you wish to validate, a category C remark must be added to the PNR in the following format: :5C/<Car Rental Company><space> ID<dash><Customer ID Number> Example: :5C/ZI ID Hotel ID Remarks For each Hotel Customer ID number that you wish to validate, a category H remark must be added to the PNR in the following format: :5H/<HOTEL COMPANY><space>ID<dash><Customer ID Number> Example: :5H/HI ID XV. SECURE FLIGHT INFORMATION: The U.S. Department of Homeland Security (DHS) announced a program called Secure Flight. The purpose of Secure Flight is to enhance the current security of domestic air travel through the use of improved government watch list matching. The Secure Flight program will include domestic flights within the United States, and flights to/from international destinations to the 48 continental United States. Each passenger will be required to provide the following information: * TSA REQUIRES DATE OF BIRTH.. GENDER.. AND FULL NAME. * SLASHES MANDATORY EXCEPT AT END. THEY IDENTIFY DATA TYPES. * IF PSGR HAS NO MIDDLE NAME NO SLASH ALLOWED AFTER 1ST NAME. * IF AIRLINE REJECTS ABBREVIATED FORMAT.. USE FULL FORMAT. SECURE FLIGHT :3SSRDOCSYYHK1/N2-1/////12JAN85/F//DOE/DIANA/JANE :3SSRDOCSYYHK1/N2/////21FEB83/M//DOE/ANDREW COMPLETE PASSPORT INFORMATION :3SSRDOCSYYHK1/N1/P/US/S /US/12JUL66/M/23OCT12/SMITH /JOHN/RICHARD/H :3SSR FUNCTION IDENTIFIER Apollo Required PNR Fields (rev.2015 May) 12 of 16

13 DOCS SSR PRIMARY DOCUMENT INFO IDENTIFIER YY ALL AIRLINES. CAN ALSO USE SPECIFIC AIRLINE CODE HK1/ HOLDS CONFIRMED 1. MANDATORY N1/ NAME SELECT. REQUIRED FOR MULTI-PSGR PNR P/ TRAVEL DOC. TYPE (P-PASSPORT AC-CREW CERT. A C OR I-IDENTITY CARD IP-PASSPORT CARD PG 4/10 F- APPROVED NON-STANDARD ID DOCS) MANDATORY IF DOC NUMBER IS PRESENT US/ ISSUING COUNTRY S / TRAVEL DOC. NUMBER - MANDATORY IF DOC TYPE IS PRESENT. MAY BE MASKED. US/ NATIONALITY 12JUL66/ DATE OF BIRTH (DDMMMYY) M/ GENDER (F-FEMALE M-MALE FI-FEMALE INFANT PG 5/10 MI-MALE INFANT U-UNDISCLOSED) 29OCT12/ TRAVEL DOC. EXPIRY DATE (DDMMMYY) SMITH/ LAST NAME ON TRAVEL DOC. JOHN/ FIRST NAME ON TRAVEL DOC. RICHARD/ MIDDLE NAME ON TRAVEL DOC. (CONDITIONAL) H IF MULTI-PSGR PASSPORT AND THIS IS THE PRIMARY PASSPORT HOLDER (CONDITIONAL) Additional details can be found in Apollo: HELP DOCS XVI. REQUIRED AND OPTIONAL TRAMS FORMATS: In addtion to the current PNR required field the following Outside Agent ID override entry must be in every PNR. Please use the below formats: Each Apollo record must have a customer number override field in the remarks. Example: T-AN Your Customer Number will populate the T-AN field If your customer number is The T-AN field will read T-AN In addtion to the AN and OA field is also required. The OA field represents your 4 character Nexion ID preceed by 2 zeros. If your Nexion I D is 1234 your OA is Example: T-OA Optional Trams Formats: For members who handle travel for corporations and want to capture the following data be sure to start using Trams Formats: To add a department number T-DP Example: T-DP34 WEST To add a lower fare offered T-LF Example: T-LF680. To add a full fare amount T-FF Example: T-FF128. To add the fare justification code T-FJ Example: T-FJ1 Apollo Required PNR Fields (rev.2015 May) 13 of 16

14 (FJ) Fare Justification Code Description 0 LOWEST FARE TAKEN 1 SATURDAY STAY REQUIRED 2 7 DAY ADVANCED PURCHASE 3 14 DAY ADVANCED PURCHASE 4 FIRST/BUSINESS CLASS TAKEN 5 LOW FARE SOLD OUT 6 ROUTING/SCHEDULE NOT SUITABLE 7 FREQUENT FLIER AIRLINE TAKEN 8 MAX/MIN STAY REQUIREMENT NOT MET 11 NON-RESTRICTIVE FARE REQUIRED 12 REFUND 13 REFUND WITH PENALTY 14 EXCHANGED TICKET 15 EXCHANGED TICKET WITH PENALTY XVII. AUTOMATED TICKETING/QC QUEUE (APOLLO): When a ticket is ready for issuance, queue the PNR to NEXION Ticketing/QC as follows: Quality Control/Ticketing: QEP/1V68/90*C1 QEP Queue Place /1V68 Slash; Nexion s Ticketing PCC /90 Slash; Queue 90 Designated ticketing queue * Asterisk, mandatory C1 Category 1 Designated for Urgent Ticketing IMPORTANT NOTICE A TICKET WILL NOT BE ISSUED UNTIL THE PNR IS SENT TO AUTO TICKETING/QC QUEUE AND PASS THROUGH AUTOMATED QUALITY CONTROL XVIII. RESPONSIBILITY OF CHECKING TICKETING STATUS AND WORKING ON QUEUES It is the Member s responsibility to check their queues to ensure that the tickets are processed as requested. Nexion Ticketing Agents will not call or send if tickets need attention. Any record that needs attention will be queued to your Pseudo City Queue 88*CNX. Please confirm this Queue is activated and open. Suggested Steps: After you placed a completed PNR on Nexion ticketing queue for ticketing, give it a few minutes and display the PNR and check the ticketing field. IF the ticketing field has not been updated, it indicates that the PNR is still being worked on. DO NOT make any update to the PNR to prevent causing SIMUL (simultaneous change) error. IF the ticketing field has been updated as ticketed and tagged with a time stamp, the PNR passed QC and got ticketed. You should also receive an in invoice/itinerary in . Example: TKTG-T/QSB 14MAY1625Z 38 AG **EL IF the ticketing field has been updated and tagged with UNABLE the PNR could not be processed. A brief description of the issue is document in the PNR Remarks field. Example: TAU/20MAY/UNABLE.TO.RLS. Apollo Required PNR Fields (rev.2015 May) 14 of 16

15 You will need to display or move to the PNR Remarks field to read a brief messages and resolve the issue. Example: *PR 41.H-CREDIT CARD INFO INVALID PLEASE VERIFY QC Once it is fixed, update the ticketing field and re-queue the PNR to ticketing queue. If you need further explanation, please send an or contact Ticketing Department During the office hours. If it is after-hours or weekends; you will need to contact the carriers the carrier. Fares are not guaranteed until it is ticketed. PNRs that could not be processed will be placed on queue 88. You can also access queue 88 to check the ticketing status. In addition to the Nexion QC queue, members are required to manage and work on all queues of your dedicated pseudo, especially schedule change queues. ERROR MESSAGES- TICKETING Please note messages that begin with ATT MANUAL TICKETING TEAM are intended for our team typically exchanges add collects partial refunds. CONTRACT/MISMATCH Ticket record contains contract information that does not match your itinerary or our stored contracts. Confirm the information you are using is correct if not fix and queue, if it is correct add the override remark to the record and queue. MISSING/INCORRECT TSA INFO: All records now require TSA information add passenger TSA information to record CARRIER IN SF DOES NOT MATCH ITIN: Add the validating carrier to your stored fare MISSING COMMISSION FOR STORED FARE 1: Add the commission to your stored fare DEPARTS BEFORE PREVIOUS SEGMENT: Your segments are out of order CC EXPIRES BEFORE TICKET DATE: Credit Card expiration date needs to be updated FOP REQUIRED Please add a form of payment to the record FF CREDIT POSSIBLE FOR HOTEL SEG Your passenger has a frequent flyer number and the hotel participates in the program- you can add the FQTV to the Hotel segment FF CREDIT POSSIBLE FOR CAR SEG Your passenger has a frequent flyer number and the car company participates in that programyou can add the FQTV to the Car segment LAST DATE TO PURCHASE BEFORE TICKETING DATE: Fare has expired Apollo Required PNR Fields (rev.2015 May) 15 of 16

16 PNR MANUAL APPRVL CODE FORBIDDEN You have a manual approval code in the record; Nexion does not accept manual approval codes. TRAIN SEGMENTS: IF YOUR PNR INCLUDES TRAIN SEGMENTS WITH YOUR AIR SEGMENTS PLEASE USE THE COMMISSION OVER RIDE TO BY PASS THE CONTRACT MODULE. Apollo :5N/COMMISSION-OK Apollo Required PNR Fields (rev.2015 May) 16 of 16