ONLINE TICKET SALES AND GATEACCESS MANUAL WEST PALM BEACH

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1 ONLINE TICKET SALES AND GATEACCESS MANUAL WEST PALM BEACH

2 TABLE OF CONTENTS WHAT YOU HAVE AT YOUR FINGERTIPS WHEN YOU USE THE SYSTEMS... 3 FIRST TIME LOGIN GATEACCESS AND ONLINE TICKETS... 3 OOPS! I CAN T LOG IN. 4 ONCE YOU HAVE LOGGED ON 5 HOME PAGE AND TICKET SALES.. 6 ORDERING SHOW TICKETS.. 7 SELECT YOUR SEAT.. 8 SEAT SLECTION 9 VIEW THE SEATS YOU SELECTED 10 REVIEW YOUR SELECTIONS.. 11 ENTERING YOUR PAYMENT INFORMATION BUYING TICKETS FOR SOMEONE ELSE.. 13 CLICK TO PROCESS YOUR ORDER CONFIRMATION CONFIRMATION FOR PRINTING 15 YOUR GATEACCESS SYSTEM 16 ENTERING YOUR GUEST GUEST LIST ENTRY (CONTINUED). 18 ENTERING MULTIPLE GUESTS ENTRY LOG.. 20 EMERGENCY INFORMATION 21 THE HELP BUTTON. 22 USING YOUR SMARTPHONE OR DEVICE FOR GATEACCESS SYSTEM IMPORTANT CONTACT INFORMATION 25 2 P a g e

WHAT YOU HAVE AT YOUR FINGERTIPS WHEN YOU USE THE SYSTEMS GATEACCESS THE ABILITY ON THE HOME PAGE TO EITHER ENTER YOUR GUEST AT THE GATES OR BUY YOUR TICKETS FOR THE TERRIFIC EVENTS IN YOUR COMMUNITY

3 WHAT YOU HAVE AT YOUR FINGERTIPS WHEN YOU USE THE SYSTEMS GATEACCESS THE ABILITY ON THE HOME PAGE TO EITHER ENTER YOUR GUEST AT THE GATES OR BUY YOUR TICKETS FOR THE TERRIFIC EVENTS IN YOUR COMMUNITY THEATER THE ABILITY TO ENTER EMERGENCY INFORMATION, MAKING IT AVAILABLE TO THE SECURITY TEAM THE ABILITY TO ENTER YOUR GUEST, EITHER PERMANENT OR ON A LIMITED BASIS THE ABILITY TO VIEW YOUR ENTRY LOG TO SEE WHO ENTERED THE COMMUNITY WITH YOUR ADDRESS AND INFORMATION AT ANY PARTICULAR DATE OR TIME USE YOUR SMARTPHONE OR DEVICE TO CONTROL GATEACCESS ONLINE TICKET PURCHASES SECURED CREDIT CARD USE FOR ALL YOUR TICKET ORDERS THE ABILITY TO SELECT YOUR SEATS FOR SOME OF THE BEST ENTERTAINMENT IN SOUTH FLORIDA PURCHASE FOR YOU AND YOUR GUEST WITH ONE EASY ORDER ACCESS TO THE SIGNING UP FOR OUR THEATER NEWSLETTER, THE HAPPENINGS, SEASON BROCHURE, ORDER FORMS, ETC. TO VIEW THE UPCOMING EVENTS, ALL FROM ONE WEBSITE PICK YOUR EVENT, SELECT YOUR SEAT, PAY ONLINE AND PICK UP YOUR TICKETS AT WILL CALL IN THE TICKET OFFICE FIRST TIME LOGIN (FOR GATEACCESS AND ONLINE TICKET SALES) GO TO SELECT YOUR COMMUNITY CODE FROM THE DROPDOWN WEST PALM BEACH S CODE IS CVWPB ENTER YOUR REGISTERED PHONE NUMBER (NUMBER USED FOR GATE AUTOMATED CALL SYSTEM) FORMAT SHOULD BE WITHOUT DASHES AND PARENTHESIS ENTER PASSWORD AND USER NAME GIVEN TO YOU BY THE ID DEPARTMENT. IF THIS IS YOUR FIRST TIME YOU CAN THEM AT IDOFFICE.WPB@CENREC.COM OR CALL P a g e

OOPS! I CAN T LOG IN YOU MAY RECEIVE A MESSAGE WHEN YOU ATTEMPT YOUR LOGIN ONLY THOSE CURRENT WITH THEIR CENWEST (RECREATION) PAYMENTS WILL BE ALLOWED ACCESS YOU WILL BE GIVEN CONTACTS FOR BOTH THE

4 OOPS! I CAN T LOG IN YOU MAY RECEIVE A MESSAGE WHEN YOU ATTEMPT YOUR LOGIN ONLY THOSE CURRENT WITH THEIR CENWEST (RECREATION) PAYMENTS WILL BE ALLOWED ACCESS YOU WILL BE GIVEN CONTACTS FOR BOTH THE ACCOUNTS RECEIVABLE OFFICE AND A CONTACT TO FOR PASSWORD RESET, IF YOU HAVE SIMPLY FORGOTTEN IT IF YOU KNOW YOUR ACCOUNT IS CURRENT, PLEASE TRY YOUR LOGIN MORE THAN ONCE BEFORE ASKING FOR A PASSWORD RESET. IT COULD SIMPLY BE THE INFORMATION ENTERED WAS INCORRECT. AFTER THREE FAILED ATTEMPS THE SYSTEM WILL LOCK YOU OUT FOR A PERIOD. PLEASE MAKE SURE YOU PRACTICE LOGGING INTO YOUR ACCOUNT PRIOR TO PURCHASING TICKETS TO MAKE SURE EVERYTHING IS CORRECT Residents with delinquent accounts will not be permitted to log in or purchase tickets until their account is brought current. Please contact Accounts Receivable at to obtain your account status. If you have received this message in error and you have forgotten your password please idoffice.wpb@cenrec.com during office hours for password reset or call ID office at P a g e

5 ONCE YOU HAVE LOGGED ON THE GATEACCESS HOME PAGE WILL BE AVAILABLE CLICK ON THE TABES BELOW TO OPEN CLICK ON TABS TO OPEN VIEW COMMUNITY DIRECTORY 5 P a g e

6 HOME PAGE AND TICKET SALES IMPORTANT NUMBERS FOR THE CLUBHOUSE AND OTHER COMMUNITY SERVICES WILL BE IN THE COMMUNITY DIRECTORY AREA VISIT THE SITE OFTEN (NEWS, LINKS, AND NUMBERS COULD CHANGE OFTEN) YOU CAN PURCHASE SHOWS TICKETS DIRECTLY FROM THE BUY TICKETS NOW! WHICH WILL DIRECT YOU TO GATEACCESS.NET WEBSITE CLICK THE BUTTON OR LINK TO BUY TICKETS COMMUNITY DIRECTORY 6 P a g e

ORDERING SHOW TICKETS LOGIN TO HTTPS://GATEACCESS.NET THIS PROGRAM WORKS BEST IN INTERNET EXPLORER.

7 ORDERING SHOW TICKETS LOGIN TO THIS PROGRAM WORKS BEST IN INTERNET EXPLORER. IF YOU ARE USING MICROSOFT EDGE OR ANY OTHER BROWSER PLEASE CHANGE TO INTERNET EXPLORER YOUR AVAILABLE EVENTS WILL BE SHOWN ON THE SCREEN SUMMER EVENTS WILL BE AVAILABLE FOR PURCHASE FROM APRIL - OCTOBER SEASON EVENTS WILL BE AVAILABLE TO PURCHASE FROM NOVEMBER MARCH. TO PURCHASE TICKETS EARLY CALL THE TICKET OFFICE OR REVIEW THE TICKET PROGRAM INSTRUCTIONS YOU RECEIVED WITH THE SEASON BROCHURE FOR THE ADVANCED ONLINE DATES YOU CAN SELECT THE EVENTS AVAILABLE TO YOU SELECT YOUR EVENT 7 P a g e

SELECT YOUR SEAT READ A SHORT DESCRIPTION OF THE EVENT CLICK ON HOW YOU WANT TO SELECT YOUR SEATS YOU CAN LET THE COMPUTER SELECT THE BEST AVAILABLE SEAT(S) OR YOU CAN CLICK ANY SECTION YOU PREFER

8 SELECT YOUR SEAT READ A SHORT DESCRIPTION OF THE EVENT CLICK ON HOW YOU WANT TO SELECT YOUR SEATS YOU CAN LET THE COMPUTER SELECT THE BEST AVAILABLE SEAT(S) OR YOU CAN CLICK ANY SECTION YOU PREFER SELECT YOUR SECTION BY PLACING THE DOT IN THAT SECTION PRICES SHOW AS RESIDENT/GUEST (GUEST FEES MAY APPLY) YOU WILL HAVE 8 MINIUTES FOR EACH EVENT, THE SYSTEM WILL GIVE YOU A 2 MINUTE WARNING AND AFTER THAT THE PAGE WILL TIME OUT. IF YOU DON T HAVE ENOUGH TIME FOR ALL EVENTS YOU CAN ALWAYS GO BACK ON TO ENTER THE REMAINING EVENTS PLACE DOT IN PREFERRED SECTION & CLICK OKAY 8 P a g e

SEAT SELECTION SEATS IN GREEN ARE AVAILABLE FOR SALE SEATS IN YELLOW ARE WHAT YOU SELECTED SEATS IN BLUE ARE RESERVED FOR OUR VISUALLY IMPAIRED AND HANDICAP THEATER GOERS SEATS IN GREY ARE

9 SEAT SELECTION SEATS IN GREEN ARE AVAILABLE FOR SALE SEATS IN YELLOW ARE WHAT YOU SELECTED SEATS IN BLUE ARE RESERVED FOR OUR VISUALLY IMPAIRED AND HANDICAP THEATER GOERS SEATS IN GREY ARE UNAVAILABLE COMPANION SEATS AVAILABLE BUT LIMITED WE ASK YOU RESPECT THESE RESERVED SEATS AND LEAVE SEATS AVAILABLE FOR OUR HANDICAP AND VISUALLY IMPAIRED PATRONS PLEASE NOTE THIS SECTION HAS BEEN UPDATED TO IMPROVE SELECTING YOUR OWN SEATS CLICK ON AVAILABILITY TO VIEW THE COLOR CHART VISUALLY IMPAIRED SEATS - BLUE UNAVAILABLE SEATS - GREY AVAILABLE SEATS FOR SALE - GREEN HANDICAP & WHEELCHAIR SEATS - BLUE SELECT + TO ZOOM IN AND - TO ZOOM OUT 9 P a g e

VIEW THE SEATS YOU SELECTED ONCE YOU CLICK THE SEAT IT WILL TURN YELLOW, INDICATING YOU HAVE SELECTED THAT SEAT AND A POP UP MESSAGE WILL APPEAR ABOVE SHOWING YOUR SECTION, ROW SEAT AND TICKET PRICE

10 VIEW THE SEATS YOU SELECTED ONCE YOU CLICK THE SEAT IT WILL TURN YELLOW, INDICATING YOU HAVE SELECTED THAT SEAT AND A POP UP MESSAGE WILL APPEAR ABOVE SHOWING YOUR SECTION, ROW SEAT AND TICKET PRICE WHEN YOU SELECT YOUR SEAT(S), IT WILL BE ADDED TO YOUR CART. TO VIEW THE CART, CLICK ON THE ARROW. IF YOU WANT TO REMOVE ANYTHING FROM YOUR CART CLICK ON THE X ON THE RIGHTHAND SIDE AND YOU CAN THEN SELECT YOUR NEW SEATS ONCE YOU HAVE SELECTED YOUR SEAT(S) CLICK ON THE OKAY BUTTON TO CONTINUE PROCESSING THE ORDER THE SEAT(S) YOU ARE VIEWING WILL APPEAR IN YELLOW THIS DISPLAY WINDOW WILL COME ON ONCE YOU SELECT YOUR SEAT SHOWING YOU THE SELECTION, ROW, SEAT AND TICKET PRICE YOUR CART ONCE YOU SELECT YOUR SEAT IT WILL BE ADDED TO YOUR CART. TO VIEW THE CART, CLICK ON THE ARROW. IF YOU WANT TO REMOVE THIS FROM YOUR CART CLICK ON THE X ON THE RIGHTHAND SIDE AND YOU CAN THEN SELECT YOUR NEW SEATS CLICK ON THE OKAY BUTTON TO PROCEED WITH YOUR ORDER 10 P a g e

REVIEW YOUR SELECTIONS NOTE THAT GUEST ARE AUTOMATICALLY CHARGED THE ASSIGNED GUEST PASS FEE THE TICKETING OPERATION FEE IS AUTOMATICALLY ADDED. THE FEE IS $1.

11 REVIEW YOUR SELECTIONS NOTE THAT GUEST ARE AUTOMATICALLY CHARGED THE ASSIGNED GUEST PASS FEE THE TICKETING OPERATION FEE IS AUTOMATICALLY ADDED. THE FEE IS $1.00 PER TICKET ALL SEATS SOLD AS RESIDENTS MUST SHOW A CURRENT CENTURY VILLAGE ID AT THE TICKET OFFICE WHEN PICKING UP TICKETS REVIEW YOUR SEAT SELECTION AND MAKE SURE THEY ARE CORRECT BEFORE PROCEEDING TO PAYMENT IF YOU WISH TO CHANGE SEATS, CLICK SELECT AND YOU CAN RETURN TO THE SEAT PAGE CLICK HERE TO RETURN TO SEATING GRID AND RESELECT SEATS SELECT IF THIS SEAT IS FOR RESIDENT OR GUEST WHEN GUEST SEATING IS AVAILABLE. CHECK WITH THE TICKET OFFICE FOR WHEN YOU CAN PURCHASE GUEST TICKETS TICKET FEE $1.00 FOR EACH TICKET YOU CAN PICK UP YOUR TICKETS AT THE TICKET OFFICE. CALL THEM FOR THE EXACT DATE THEY WILL BE AVAILABLE FOR PICKUP 11 P a g e

ENTERING YOUR PAYMENT INFORMATION ALL MAJOR CREDIT CARDS ARE ACCEPTED EXCEPT FOR AMERICAN EXPRESS: VISA, MASTERCARD & DISCOVER ENTER THE CREDIT CARD INFORMATION AND CLICK SUBMIT.

12 ENTERING YOUR PAYMENT INFORMATION ALL MAJOR CREDIT CARDS ARE ACCEPTED EXCEPT FOR AMERICAN EXPRESS: VISA, MASTERCARD & DISCOVER ENTER THE CREDIT CARD INFORMATION AND CLICK SUBMIT. PLEASE MAKE SURE YOU ENTER THE BILLING ADDRESS THAT IS ASSOCIATED TO THE CREDIT CARD YOU ARE USING IF YOU WISH TO PURCHASE MORE TICKETS CLICK ON KEEP SHOPPING AND IT WILL BRING YOU BACK TO THE ORDER TICKETS PAGE OTHERWISE CLICK CONTINUE AFTER ENTERING YOUR PAYMENT INFORMATION TO FINISH PROCESSING YOUR ORDER ENTER YOUR HERE AND YOU WILL RECEIVE AN CONFIRMATION FOR YOUR ORDER CHECK THIS BOX IF YOU WANT TO JOIN OUR NEWSLETTER CLICK ON BUYING FOR SOMEONE ELSE IF YOU WANT THIS OPTION CLICK ON KEEP SHOPPING IF YOU WISH TO PURCHASE MORE TICKETS OR CLICK CONTINUE TO COMPLETE YOUR ORDER 12 P a g e

BUYING TICKETS FOR SOMEONE ELSE (SKIP THIS STEP IF THIS DOES NOT APPLY TO YOU) IF THESE TICKETS ARE A GIFT OR YOU WOULD LIKE SOMEONE ELSE TO PICK THEM

IF YOU PROVIDE AN EMAIL ADDRESS, AN ORDER CONFIRMATION WILL BE SENT TO THEM AS WELL ENTER THE PERSON PICKING UP THE TICKETS HERE AND CLICK SAVE ONCE

13 BUYING TICKETS FOR SOMEONE ELSE (SKIP THIS STEP IF THIS DOES NOT APPLY TO YOU) IF THESE TICKETS ARE A GIFT OR YOU WOULD LIKE SOMEONE ELSE TO PICK THEM UP FOR YOU, THE SYSTEM WILL LET THE TICKET OFFICE STAFF KNOW. ENTER THE NAME OF THE PERSON THAT WILL BE PICKING UP THE TCKETS AT WILL CALL. IF YOU PROVIDE AN ADDRESS, AN ORDER CONFIRMATION WILL BE SENT TO THEM AS WELL ENTER THE PERSON PICKING UP THE TICKETS HERE AND CLICK SAVE ONCE YOU CLICK SAVE IT WILL BRING YOU BACK TO THE PAYMENT INFO YOU WILL SEE BELOW THE PERSON YOU ENTERED BELOW. IF YOU NEED TO MAKE EDITS OR REMOVE YOU CAN HERE 13 P a g e

CLICK TO PROCESS YOUR ORDER YOUR CREDIT CARD STATEMENT WILL SHOW THE TRANSACTION AS VENDINI TICKETING CONFIRMATION EMAIL ALWAYS MAKE SURE YOU RECEIVE YOUR CONFIRMATION WHICH WILL BE EMAILED TO YOU BY

14 CLICK TO PROCESS YOUR ORDER YOUR CREDIT CARD STATEMENT WILL SHOW THE TRANSACTION AS VENDINI TICKETING CONFIRMATION ALWAYS MAKE SURE YOU RECEIVE YOUR CONFIRMATION WHICH WILL BE ED TO YOU BY THE YOU PROVIDED. CHECK YOUR SPAM/JUNK FOLDER IF YOU DON T SEE IT IN YOUR INBOX. IF YOU STILL HAVEN T RECEIVED IT CALL THE TICKET OFFICE AT X 1 OR TICKETOFFICEWPB@CENREC.COM AND THEY CAN RESEND THE CONFIRMATION TO YOUR CORRECT ADDRESS. PLEASE NOTE IF YOU HAVE CHANGED YOUR ADDRESS THE TICKET OFFICE CAN UPDATE THAT IN YOUR PROFILE. YOU CAN CALL THEM OR UPDATE AT THE TICKET WINDOW 14 P a g e

15 CONFIRMATION FOR PRINTING PRINT AND BRING YOUR CONFIRMATION TO THE TICKET OFFICE. PHOTO ID IS REQUIRED FOR PICKUP 15 P a g e

YOUR GATEACCESS SYSTEM ENTER YOUR CONTACT INFORMATION THIS IS NOT REQUIRED INFORMATION CAN ALLOW YOU TO RECEIVE TEXT MESSAGES ON YOUR SMART PHONE EMAIL INFORMATION WILL ALLOW

16 YOUR GATEACCESS SYSTEM ENTER YOUR CONTACT INFORMATION THIS IS NOT REQUIRED INFORMATION CAN ALLOW YOU TO RECEIVE TEXT MESSAGES ON YOUR SMART PHONE INFORMATION WILL ALLOW YOU TO RECEIVE ASSOCIATION AND CLUBHOUSE NOTICES CONTACT INFORMATION CLICK HELP FOR FULL DESCRIPTION OF PAGE FUNCTION ENTER ALL INFORMATION, IF TEXT MESSAGES ARE DESIRED 16 P a g e

ENTERING YOUR GUEST YOU HAVE FULL ACCESS TO ENTER YOUR GUEST AND THOSE ALLOWED ACCESS TO THE COMMUNITY ENTER ONE DAY GUEST BY ENTERING BEGINNING AND ENDING

17 ENTERING YOUR GUEST YOU HAVE FULL ACCESS TO ENTER YOUR GUEST AND THOSE ALLOWED ACCESS TO THE COMMUNITY ENTER ONE DAY GUEST BY ENTERING BEGINNING AND ENDING DATES OR LEAVE DATES OFF AND HAVE SOMEONE ENTERED AS A PERMANENT GUEST MARK GUEST AS VENDOR IF YOU WISH THEM ACCESS ON AN ON-GOING BASIS GUEST LIST ENTRY 17 P a g e

GUEST LIST ENTRY (CONTINUED) SIMPLY ENTER INTO THE FIELDS PROVIDED FOR YOU ENTERING A NOTE WILL LET YOUR SECURITY TEAM KNOW THE REASON FOR GUEST ENTRY CLICK VENDOR IF THIS IS SOMEONE YOU USE ON A

18 GUEST LIST ENTRY (CONTINUED) SIMPLY ENTER INTO THE FIELDS PROVIDED FOR YOU ENTERING A NOTE WILL LET YOUR SECURITY TEAM KNOW THE REASON FOR GUEST ENTRY CLICK VENDOR IF THIS IS SOMEONE YOU USE ON A REGULAR BASIS DON T FORGET TO ENTER THE START AND END DATES IF YOU DO NOT WANT TO GIVE THE GUEST PERMANENT ACCESS FIRST CLICK ON GUEST LIST SECOND CLICK ON ADD A NEW GUEST ENTERING MULTIPLE GUESTS 18 P a g e

19 HAVING A DINNER PARTY? ORGANIZING A MEETING AT YOUR HOUSE? YOU CAN EASILY ENTER THE EVENT AND ALL PARTIES THAT WILL BE ENTERING THE GATE ON THAT DATE ON THE GUEST LIST TAB, CLICK ADD AN EVENT WITH MULTIPLE GUEST MULTIPLE GUESTS ENTERED HERE ONCE ALL GUEST(S) ARE ENTERED, CLICK ON UPDATE GUEST LIST TO SAVE 19 P a g e

20 ENTRY LOG IF YOUR SECURITY TEAM IS COLLECTING INFORMATION AS REQUIRED, YOU CAN EASILY REVIEW YOUR LOG TO DETERMINE WHO ENTERED THE COMMUNITY, GIVING YOUR NAME AND ADDRESS THE LOG CAN BE SORTED BY ALL FIELDS AND WITH DATE RANGES 20 P a g e

21 EMERGENCY INFORMATION YOU HAVE ONLINE ABILITY TO CHANGE YOUR EMERGENCY INFORMATION AS NEEDED, ASSURING YOUR PEACE OF MIND AND SAFETY ENTER ALL EMERGENCY CONTACTS FOR SECURITY TEAM USE INDICATE WHICH ONE(S) OF THESE CONTACTS HAVE A KEY TO YOUR UNIT 21 P a g e

22 THE HELP BUTTON EVERY ENTRY PAGE GIVES YOU ACCESS TO A HELP BUTTON CLICKING THE HELP BUTTON ACCESSES A DEFINITION POP-UP WHICH TELLS YOU HOW THE ENTERED INFORMATION IS USED 22 P a g e

USING YOUR SMARTPHONE OR DEVICE FOR GATESYSTEM ACCESS CLICK ON THE GATEACCESS PHOTO BELOW AND FOLLOW THE INSTRUCTIONS TO DOWNLOAD TO YOUR TABLE

23 USING YOUR SMARTPHONE OR DEVICE FOR GATESYSTEM ACCESS CLICK ON THE GATEACCESS PHOTO BELOW AND FOLLOW THE INSTRUCTIONS TO DOWNLOAD TO YOUR TABLE AND/OR SMARTPHONE CLICKING ON ANY OF THE DEVICES AUTOMATICALLY TAKES YOU TO INSTRUCTIONS FOR LOADING THE APP ON YOUR TABLET/SMARTPHONE DEVICE 23 P a g e

24 IMPORTANT CONTACT INFORMATION (WEBSITE TO PURCHASE TICKETS) (VIEW ALL THEATER INFORMATION ON THIS WEBSITE EXAMPLE THE HAPPENINGS, SEASON BROCHURE, ORDER FORM, SEASON PREVIEW DVD, ETC.) AND (ID OFFICE AND PHONE NUMBER) AND X4 (TICKET OFFICE AND PHONE NUMBER) (ACCOUNTS RECEIVABLE PHONE NUMBER) FOLLOW US ON SOCIAL MEDIA: P a g e

ONLINE TICKET SALES AND GATEACCESS MANUAL BOCA RATON

ONLINE TICKET SALES AND GATEACCESS MANUAL BOCA RATON TABLE OF CONTENTS WHAT YOU HAVE AT YOUR FINGERTIPS WHEN YOU USE THE SYSTEMS... 3 FIRST TIME LOGIN GATEACCESS AND ONLINE TICKETS... 3 OOPS! I CAN T LOG