myat&t redesign Feature brief

Transcription

1 myat&t redesign Feature brief AT&T 1'20 PM 100% You have plenty of data left in your billing cycle. 60% GB used 0 0 GB 9 days left in billing cycle 13 GB You have 5 GB of data to use for the next 9 days of your billing cycle. Get more data for the month Manage Slow Mode NEXT BILL DUE NOVEMBER 5TH $105 View billing Billing Data Home Devices Account 1 Sally Hall

2 Table of Contents myat&t Redesign myat&t Overview Insights on Mobile Management Value Promise Design Pillars Capabilities Product Roadmap

3 myat&t Overview myat&t is an app that allows AT&T customers to manage their mobile account. Key capabilities of the app are to: 1. Make a bill payment 2. Set up autopayment 3. Manage data usage 4. Change plan 5. Upgrade phone 6. Edit Account Settings 3

4 1 Insight People have an emotional attachment to their phones, acting as an access point to their social networks. Our product should make customers feel secure that they will always have access to their phones and their usage will never be threatened. 4

5 2 Insight Insight Customers usage varies throughout the billing cycle, leaving them wondering if they will exceed their limit. Our product should give customers autonomy over their data usage, and protect them from overage fees. 5

6 3 Insight Insight AT&T offers an overwhelming amount of features and addons, distracting the customer from their primary needs. Our product should prioritize what customers want to see, and progressively reveal more advanced features as the customer indicates interest. 6

7 Value Promise Our promise is to give customers complete control and clarity around their mobile phone usage. 7

8 1 Design Pillar Our product should make customers feel secure that they will always have access to their phones and their usage will never be threatened. 8

9 2 Design Pillar Our product should give customers autonomy over their data usage, and protect them from overage fees. 9

10 3 Design Pillar Our product should prioritize what customers want to see, and progressively reveal more advanced features as the customer indicates interest. 10

11 Login 1.1 Login allows the user to access the system, using an address and password. Login provides security, ensuring that no one can access the customer s information without the correct credentials. 11

12 Login 1.2 Key Features The Login screen will allow the user to: 1) Enter username ( address) 2) Enter Password 3) Reset password 4) Log in 12

13 AT&T 1'20 PM 100% 2.1 Home Screen You are at risk for going over your data limit. 0 1 GB 80% GB used 9 days left in billing cycle 10 GB The home screen presents the most important information to the user: data usage and billing information. You only have 2 GB of data to use for the next 9 days of your billing cycle. Get more data for the month Manage Slow Mode NEXT BILL DUE $105 NOVEMBER 5TH AT&T prioritizes the customer s wallet and peace of mind. By providing easy access to billing and data information, AT&T helps the customer stay on top of her payments and data usage. If the customer finds herself at risk for going over her data limit, the system provides immediate options for correcting the issue. View billing Billing Data Home Devices Account 13

14 AT&T 0 1 GB 1'20 PM You are at risk for going over your data limit. Manage Slow Mode 80% GB used Get more data for the month 9 days left in billing cycle 100% 10 GB You only have 2 GB of data to use for the next 9 days of your billing cycle. Home Screen Key Features The home screen will allow the user to: 1) View data usage 2) Be only one tap away from managing data 3) View bill due date 4) View bill amount 2.2 NEXT BILL DUE $105 NOVEMBER 5TH View billing Billing Data Home Devices Account 14

15 AT&T Home 1'20 PM Billing 100% Make a Payment 3.1 PAYMENT DUE $105 NOVEMBER 5TH 9 days until bill due Autopay is on. Make advanced payment Make a Payment includes all the user s information on their bill and payment methods, helping her understand her bill and make her payment on time. AT&T prominently displays the bill total and how long the customer has until her next bill is due. The system tells the customer if autopay is on, providing peace of mind that she will not miss a payment. Monthly bill breakdown Autopay Payment method Previous bills Billing Data Home Devices Account 15

16 AT&T Home 1'20 PM Billing 100% Make a Payment 3.2 PAYMENT DUE $105 NOVEMBER 5TH Monthly bill breakdown Autopay 9 days until bill due Autopay is on. Make advanced payment Key Features Make a Payment will allow the user to: 1) Make a payment 2) View upcoming bill total 3) View how many days until next bill is due 4) View monthly bill breakdown 5) Turn on/off autopay 6) Edit payment methods (credit card, checking, PayPal, and Apple Pay) 7) View previous bills Payment method Previous bills Billing Data Home Devices Account 16

17 Set up Autopay 4.1 Set up Autopay gives the user the capability to set up recurring bill payments, so she ll never miss a payment. This capability helps the user feel secure in that the system essentially takes care of the payment for her. 17

18 Set up Autopay 4.2 Key Features Set up Autopay will allow the user to: 1) Choose a payment method 2) Add a payment method 3) Choose a recurring payment date 4) Turn on Autopay 18

19 Suspend Device 5.1 Suspend device allows the user to deactivate her phone. Once deactivated, AT&T will no longer charge the full bill. 19

20 Suspend Device 5.2 Key Features Suspend device will allow the user to: 1) Understand what deactivating her device means 2) View her new monthly bill 3) Suspend her device 20

21 Slow Mode 6.1 Slow Mode will slow down the user s data, once she has reached her data limit, allowing the user to avoid overage fees. AT&T provides access to Slow Mode from either the Home Screen or the Data tab. 21

22 Slow Mode 6.2 Key Features Slow Mode will allow the user to: 1) Understand what Slow Mode means 2) Activate Slow Mode 22

23 AT&T 1'20 PM 100% 7.1 Top off data Top off data Get more data for the month Purchase more data for the month. $15 for 1 GB of data. $30 for 2 GB of data. If at risk for exceeding their data limit, Top off Data allows the user to get more data for the month. $45 for 3 GB of data. Payment Method XXXX-XXXX-XXXX-0987 XXXX-XXXX-XXXX-5325 Add Payment Method Purchase Billing Data Home Devices Account 23

24 AT&T 1'20 PM 100% 7.2 Top off data Top off data Get more data for the month Purchase more data for the month. $15 for 1 GB of data. $30 for 2 GB of data. $45 for 3 GB of data. Payment Method XXXX-XXXX-XXXX-0987 XXXX-XXXX-XXXX-5325 Add Payment Method Key Features Top off Data will allow the user to: 1) Choose how much data she would like to purchase 2) View how much extra data will cost 3) Choose a payment method 4) Add a payment method 5) Purchase more data Purchase Billing Data Home Devices Account 24

25 AT&T 1'20 PM 100% 8.1 Home Suzetteʼs Account Account Settings Name Suzette Didion Edit Password User ID Edit Edit Account Settings allows the user to see and edit all her account information in one place. Shipping Address Suzette Didion 36 Nottaway Dr. Cary, NC Edit AT&T displays a high-level overview of all pertinent account information, and easy edit access, should the customer wish to update or change any information. Payment Method Visa XXXX-XXXX-XXXX-3432 Edit Autopay ON Plan Mobile Share Advantage 10GB of data/$105 per month Edit Billing Usage Home Devices Account 25

26 AT&T 1'20 PM 100% 8.2 Home Suzetteʼs Account Account Settings Name Suzette Didion Edit Password Edit Key Features User ID Shipping Address Suzette Didion 36 Nottaway Dr. Cary, NC Payment Method Visa XXXX-XXXX-XXXX-3432 Autopay ON Edit Edit Edit Account Settings will allow the user to: 1) View and edit her account name 2) View and edit her username and password 3) View and edit her shipping address 4) View and edit her payment method 5) Activate autopay 6) View her plan Plan Mobile Share Advantage 10GB of data/$105 per month Edit Billing Usage Home Devices Account 26

27 Change Plan 9.1 Change Plan allows the user to change her plan, managing text, talk and data per month. AT&T provides a recommended plan based off the customer s average usage, while still allowing her complete control over her ultimate plan choice. 27

28 Change Plan 9.2 Key Features Change Plan will allow the user to: 1) View her current plan 2) View AT&T s recommended plan, based off her usage 3) View other plan options 4) Change her plan 28

29 Upgrade Phone 10.1 Upgrade allows the user to shop for a new phone, after she s paid off her current phone. 29

30 Upgrade Phone 10.2 Key Features Upgrade Phone will allow the user to: 1) View new phone options 2) Sort by brand and price 3) Choose to pay for the device in full, or in monthly increments 4) Select a payment method 5) Select the amount of data for the new device 6) Select the shipping address 30

31 Product Roadmap 31