Student Service User Guide

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1 Version /10/04 Student Service User Guide CHU HAI COLLEGE OF HIGHER EDUCATION created by ITSO

2 Version No. Date Created / Updated by Description ITSO 1

3 Activate Student Service... 4 Login Student Change Password... 7 Setup Alias... 9 Register Your Devices for Wi-Fi Services Find the MAC Address of a Windows Device Find the MAC Address of a Windows Device (Alternative Method) Find the MAC Address of a Mac OSX Device...17 Find the MAC Address of an iphone Device Find the MAC Address of an Android Device Connect to Wi-Fi Services Connect Wi-Fi on Windows 10 Computer Connect Wi-Fi on Windows 7 Computer Connect Wi-Fi on Mac OSX Computer Connect Wi-Fi on iphone Device Connect Wi-Fi on Android Device Forgot Password Trust the Senders... Outlook / Hotmail... Yahoo! Mail... Gmail Google Apps for Mobile Devices For Android Devices

4 For ios Devices Frequently Asked Questions (FAQs)

You have to activate your account before using the email service provided through the student email server.

Step 1: Fill in the related information and press the activation button Student ID (e.g.

5 You have to activate your account before using the service provided through the student server. Please access the activation page at Step 1: Fill in the related information and press the activation button Student ID (e.g ) Activation Code (Student ID + HKID English character with first three digit e.g A123) Alternative (for retrieving your password e.g. @gmail.com) Step 2: Please check your registered 4

Step 3: Check your email for login password Your username and generated password Activation hyperlink The system will generate and send a default password to the email account you have provided

6 Step 3: Check your for login password Your username and generated password Activation hyperlink The system will generate and send a default password to the account you have provided during step 1. You cannot use the password right now until you click on the activation link. We recommend that you reset your password at once after your first login. (Please refer to the section Change Password ). Step 4: Activation successful 5

To login your student email, please go to the URL: http://student.chuhai.edu.hk/mail to login to the system.

7 To login your student , please go to the URL: to login to the system. Step 1: Login through login page Student ID (e.g ) Password If you have any questions, please to the ITSO Help Desk at 6

8 The online system allows you to change your password. Before resetting your password, make sure you have already activated your account. Step 1: Go to the URL: 7

9 Step 2: After login, please click Reset Password, follow the instructions and click Submit Instructions 8

10 The system allows student to create only ONE alias for receiving . Attention: Please note that no further changes will be accepted once you have registered your alias. Step 1: Go to the URL: 9

Step 2: After login, please click Email Alias, and enter your current password Step 3: Fill in your alias to the Alias box and click Update For example, if you want to register

11 Step 2: After login, please click Alias, and enter your current password Step 3: Fill in your alias to the Alias box and click Update For example, if you want to register as your alias, enter chantaiman to the Alias box It will take 5-7 working days for activating the alias. Please do not use the alias within this period. 10

12 To use the campus WIFI service, students have to register their devices MAC address. A student may register at most three devices. Step 1: Go to the URL: 11

13 Step 2: After login, please click Mac Address, then enter your current password and fill in your devices MAC address and description (optional). Password Devices Description (e.g. My Mobile, My Laptop) Devices MAC Addresses Without any - or : (e.g ) Step 3: Click Update for registration 12

$Step 1: Go to Control Panel\Network and Internet\Network and Sharing Center and$

14 Step 1: Go to Control Panel\Network and Internet\Network and Sharing Center and click Change adapter setting. Step 2: Double Click on Wireless Network Connection 13

15 Step 3: Click Details 14

16 Step 4: You may find the MAC Address at the field Physical Address Device s MAC Address 15

17 Step 1: Open a command prompt window (you may find the command prompt window by opening the start menu and type cmd ) Step 2: Enter command ipconfig /all, then you may find the Mac Address by looking for the physical address of the Wireless LAN Connection Device s MAC Address 16

18 Step 1: Open System Preference > Network, choose Wi-Fi and click Advanced 17

19 Step 2: You may find the MAC Address at the bottom Device s MAC Address 18

20 Step 1: You may find the MAC Address by accessing Settings > General > About Device s MAC Address 19

21 Step 1: Open Settings > Wi-Fi, and touch the More button and select Advanced on the top right corner, Step 2: You may find the Wi-Fi MAC address in here Device s MAC Address 20

22 Step 1: Click the Wi-Fi button STUDENT, and click Connect. on the bottom right corner, choose CHUHAI- Step 2: Click Connect. You may need to repeat this steps a few times. 21

23 Step 3: Input the login information of your student account. Student ID Password Step 4: You may now be able to connect to the Wi-Fi. 22

24 Step 1: Click the Wi-Fi button STUDENT, and click Connect. on the bottom right corner, choose CHUHAI- Step 2: Input the login information of your staff account. Student ID Password 23

25 Step 3: Click Connect. Step 4: You may now be able to connect to the Wi-Fi. 24

26 Step 1: Click on the Wi-Fi button on the top right corner, and choose CHUHAI- STUDENT. Step 2: Enter your username and password, then click Join Student ID Password Step 3: You are now connected to the Wi-Fi. 25

27 Step 1: Go to Settings > Wi-Fi, and choose CHUHAI-STUDENT. Step 2: Enter your username and password, then click Join Student ID Password 26

28 Step 3: Click Trust Step 4: You are now connected to the Wi-Fi. 27

29 Step 1: Go to Settings > Wi-Fi, and choose CHUHAI-STUDENT 28

30 Step 2: Set as follows, and enter your username and password. Student ID Password Step 3: You are now connected to the Wi-Fi. 29

Step 1: Go to login page (http://student.chuhai.edu.

31 Step 1: Go to login page ( or reset password page ( and click Forgot Password 30

Step 2: Enter your Student ID and the email address you have registered in the section Activate Student Email Service to reset your password and click submit Student ID (e.g. 161101999) Email you have registered in Email Activation The new password will be sent to your registered email.

32 Step 2: Enter your Student ID and the address you have registered in the section Activate Student Service to reset your password and click submit Student ID (e.g ) you have registered in Activation The new password will be sent to your registered . We recommend that you change the password at once after receiving your new password. (Please refer to section Change Password.) 31

To prevent our official mail dropping into junks or spams when you forwarded the emails to the third-party email account. Please trust the email domains listed below in your third-party account.

33 To prevent our official mail dropping into junks or spams when you forwarded the s to the third-party account. Please trust the domains listed below in your third-party account. We have gathered some common providers setting procedures in this manual. Our Step 1: Click the Gear button at the top right corner after you have logged in to the Outlook account and select More mail settings. Step 2: Select Safe and blocked senders under the Preventing junk mail. Step 3: Select Safe Senders and add the domains to the safe senders and domains list Step 1: Click the Gear button at the top right corner after you have logged in to the Yahoo! Mail account and select Settings. Step 2: Select Filters and click the Add button. 32

34 Step 3: Please add the domains to the Senders and select Contains in the selection box. Step 1: Click the Gear button Gmail account and select Settings. at the top right corner after you have logged in to the Step 2: Select Filters and Blocked Addresses and click the Create a new filter button. 33

35 Step 3: Please add the domains * to the From and select Never send it to Spam and Also apply filter to X matching conversations ** in the selection box. * Please use this format for setting up the filter ** The X in Also apply filter to X matching conversations representing the number of s matched with the filter. 34

The student email service now supports students to use Google Mail Apps in Android / ios devices. The procedures in this section is referred from Google at the link, https://support.google.

36 The student service now supports students to use Google Mail Apps in Android / ios devices. The procedures in this section is referred from Google at the link, Step 1: Add your Google account - Android users add your account by going to Settings > Accounts and sync > Add account > Google - Android 3.0+ users add your account by going to Settings > Add account > Google 35

Step 2: Touch Next and sign in with your mobile browser - Android 2.1-2.

37 Step 2: Touch Next and sign in with your mobile browser - Android users touch Menu > Browser sign-in, in the bottom right corner - Android 3.0+ users touch Existing account > Menu > Browser sign-in 36

38 Step 3: Sign in entering your Google Apps address and leave the password field blank. 37

39 Step 4: You will be redirected to your SSO login page. Enter your SSO username and password here. (Please refer to the section Login Student .) Step 5: Touch Grant Access if you re asked to grant access for the device (so it can stay signed in to your account). 38

40 Step 6: Your account will be added to the Android device. The next screen displays Gmail, Calendar, Contacts, and other Google services syncing with your device. You can choose which services to sync. 39

41 Step 1: Open the Google Mail in ios devices. Sign in entering your Google Apps address and leave the password field blank. 40

42 Step 2: You will be redirected to your SSO login page. Enter your SSO username and password here. (Please refer to the section Login Student .) Step 3: Your account will be added to the ios device. 41

43 Questions regarding the use of this service can be directed to the ITSO Help Desk Q: What is the storage size? A: 30 GB storage supporting up to 20 MB attachment per . Q: Does it support POP3/IMAP? A: No, we only support web interface. Q: What OS platform is supported? A: Windows XP, Vista, 7, 8, Apple Mac OSX Snow Leopard, Lion, Mountain Lion, Mavericks, ios, or Android. Q: What is the username format of the account? A: The username or account name will be in the format where <STID> is the Student ID of the user. For security reasons, you are recommended to supply a different password from the account you use in the service. Q: How can I start using the account? A: Account will normally be ready after successful activation. You may go to the following site for account activation and subsequent logons. Q: Who hosted the service? A: All data will be hosted by Google and under their terms of service. For details, please go to 42

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