Chapter. Troubleshooting

Transcription

1 Troubleshooting hapter In this hapter... -more Micro-Graphic Panel does not Power up... - isplay is lank... - isplay is im... - No User Program... - Lost Firmware Update Mode Screen isplayed... - Updating Firmware... - No ommunications between Panel and P (Personal omputer)... - No ommunications between Panel and PL... - Panel & PL Error odes more Micro-Graphic Panel Runtime Errors... - Panel Errors... - Reset to Factory efault... - Electrical Noise Problems... -

2 R R hapter : Troubleshooting Troubleshooting The following are some problems that may be encountered during the installation and operation of your -more Micro-Graphic panel. We have made some suggestions on what to check in order to correct the problem. -more Micro-Graphic Panel does not Power up. Powered from V: a. If the panel s display is blank, not responding, and the panel is powered from the P via the US programming cable, power the panel from a - V power source.. Powered from - V: a. If the panel s display is blank, not responding, and the panel is powered from a - V power source, check the incoming voltage level to the adapter with a voltmeter. The voltage level to the adapter should be in the range of.-. V. b. If the incoming voltage is zero, check any fusing that may be in the circuit. If the fuse is open, determine cause and replace. isplay is lank. If the panel s display is blank, but the panel has power, check the Tx and Rx indicators on the back side of the panel while the panel is communicating with the PL. The LE indicators should be on or flashing at a fast rate. Indicator activity shows that the panel is communicating with the PL.. If there is communication activity, but the display is still blank, there is the possibility the program in the PL is controlling the display. press the F and F keys simultaneously for seconds. The panel will change to the System Setup Screen menu even if the screen is being forced to display a blank screen by the PL program.. If the setup screen displays, check the PL program. The screen will be in the off state if a 0 has been placed in the current screen tag. MOEL:E-TL INPUT:-V lass ate code:0 ME IN HIN E-TL 000 R**. M IN.ONT.EQ. Rx Indicator Port Tx Indicator Port MOEL:E-TL INPUT:-V.W ate code:**** ME IN HIN E-TL + serial number R0. LISTE M IN.ONT.EQ. Tx Indicator Port Rx Indicator Port NOTE: When the panel is powered through Port from a connected P, the screen brightness is diminished because the panel is running in Low-Power Mode. onnect an external - V power source when the panel is installed in its application for full brightness. - E-TL-M Hardware User Manual, nd Ed. Rev., 0/

3 hapter : Troubleshooting isplay is im NOTE: When the panel is powered through Port from a connected P, the screen brightness is diminished because the panel is running in Low-Power Mode. onnect an external - V power source when the panel is installed in its application for full brightness. SETTING. rightness >. Touch/Key eep >. alibration >. lear User Memory. Reset to Factory ef. Hourglass >. Rotation > ENT K NXT UP WN ENT. Press the F and F keys simultaneously for seconds and the panel will bring up the the System Setup Screen menu.. Select the Setting menu, and then select item : rightness. The default value is.. djust the current value from to and the panel s brightness should become greater as the value moves toward and it should become less as the value moves toward. The observed brightness does not change when the panel is powered through Port from the P.. If this does not happen, then the panel may need to be replaced. See note above. No User Program. If the panel is displaying the message No User Program after it is powered up, then there is no project downloaded into the panel.. Using the E-MG-PGMSW -more Micro-Graphic Programming Software, download your project to the panel. SETUP MENU. o Information you want to >. exit Setting from System> NO. Screen? Test USER Menu PROGRM >. Exit > No[F] / Yes[F] ENT K UP WN ENT rightness urrent Value : ENT K UP WN PL E-TL-M Hardware User Manual, nd Ed. Rev., 0/ -

4 hapter : Troubleshooting Lost Firmware Update Mode Screen isplayed If the -more Micro-Graphic panel s firmware becomes corrupted or for some reason is lost from the panel s memory, the panel will display the Update Mode screen as shown below. This can happen if communication between the P and the panel is interupted during a firmware update. To resolve the problem, try the following steps in the order shown:.) ycle power to the panel..) If the problem persists, update the firmware to the panel using the Update Firmware utility under the Panel pull down menu in the E-MG-PGMSW Programming Software..) If the problem persists, depress function keys F and F while cycling power to the panel. The panel should come up in the Update Mode screen as shown below. Perform Step again..) If there is still a problem, call Tech in the U.S.. Updating Firmware The panel firmware version must match both the programming software version and the version that the program was saved as. For example, if a version needs to be updated to take advantage of new functionality or product line additions follow these steps:.) reate a backup copy of the project on the P. From the -more Micro-Graphic programming software, read the project from the panel and save to a desired location..) Update the programming software on the P..) ycle power to the panel. =Update Mode= ata Transfer....) Update the firmware to the panel using the Update Firmware utility under the Panel pull down menu in the E-MG-PGMSW Programming Software..) Open the project in the updated programming software. Save the project. Transfer the project to the panel. NOTE: Software and Firmware Version.0 or later is required with model E-TL. Version. or later is required with model E-TL. vailable for free download at - E-TL-M Hardware User Manual, nd Ed. Rev., 0/

5 hapter : Troubleshooting No ommunications between Panel and P (Personal omputer) There are three possible causes that prevent transferring the project to the -more Micro- Graphic panel.. Panel not on setup screen (press F and F) - Press and hold the F and F buttons simultaneously for three seconds to enter the setup screen.. able not connected - ouble check the programming cable to make sure the panel is correctly connected to the US port on the P. User P US-L- -more olor Micro Graphic Panel NOTE: The panel has an internal US to serial converter at Port. When the device is properly installed and the US programming cable connects the panel to the PL, the port will be identified as a serial communications port with an assigned OM port number. No communications between panel and P continued top of next page. E-TL-M Hardware User Manual, nd Ed. Rev., 0/ -

6 hapter : Troubleshooting No ommunications between Panel and P (Personal omputer) (cont d) NOTE: The panel has an internal US to serial converter at Port. When the device is properly installed and the US programming cable connects the panel to the PL, the port will be identified as a serial communications port with an assigned OM port number.. Not using the correct OM port assigned to the US connection - If the -more Micro- Graphic panel is on the setup screen and the cable connection is correct, then check the P OM port setting. If you are unsure which OM port the -more Micro-Graphic programming cable is connected to, click on the evice Manager button. This will open Windows evice Manager. In the evice Manager window, view the active ports by clicking the + button beside the Ports (OM & LPT) menu item. The -more Micro- Graphic panel uses a US driver called -more Micro. OM is the US port used in this example. If you cannot find the -more Micro omm Port under Ports (OM & LPT) in evice Manager, the US driver may not be correctly installed or the driver has a problem. Follow these steps to re-install the driver:. Uninstall the -more Micro-Graphic programming software.. Unplug the cable between the P and the -more Micro-Graphic panel.. Re-install the -more Micro-Graphic programming software. Make sure the install US driver checkbox is selected.. If you have selected the correct OM port and the error still occurs, try connecting the programming cable to a different US port on the P and try again.. If the problem persists, call Technical Support at (0) -00, available from :00.M. to :00 P.M. Eastern Time. - E-TL-M Hardware User Manual, nd Ed. Rev., 0/

7 R hapter : Troubleshooting No ommunications between Panel and PL The -more Micro-Graphic panel communicates with a designated PL or controlling device through the panel s RS- / RS- / RS- communications port (Port).. heck the Txd and Rxd status indicators of Port. The indicator LE s should be on or flashing at a fast rate. If there is activity on the LE indicators, then the panel and PL are communicating. NOTE: For communications to be present between the panel and PL, the panel must contain a project requesting data from the PL. MOEL:E-TL INPUT:-V.W ate code:**** ME IN HIN E-TL + serial number If there is no activity on one or both Tx and Rx LE status indicators, then it should be suspected that either:. The communication settings are incorrect - Open Panel Manager in the -more Micro-Graphic programming software and verify that the correct panel omm. Port is selected. Verify that the correct PL protocol is selected and properly configured.. The cable is bad and needs to be replaced - Try a proven cable.. Test panel serial port. See hapter, Serial Port - Loop ack Test. If possible switch the panel with a panel that is communicating properly.. The serial port on the PL is defective. R0. LISTE M IN.ONT.EQ. Tx Indicator Port Rx Indicator Port NOTE: Electrical noise, pulse generating wiring and/or improper grounding can also cause problems with communications. Refer to the Electrical Noise Problems section in this chapter for additional help if electrical noise is suspected. Selecting a lower communication rate in Panel Manager may help the panel resist noise. E-TL-M Hardware User Manual, nd Ed. Rev., 0/ -

8 hapter : Troubleshooting Panel & PL Error odes The -more Micro-Graphic panel includes built-in PL communication protocol diagnostics that monitor the exchange of data between the panel and the PL. The diagnostics look for the proper exchange of data, correct handshaking signals, addressing errors, incorrect data bytes, wrong packet format, etc. The diagnostics also monitor and display any of the errors that the designated PL generates if there is a problem with the PL s communications. The PL generated errors are interpreted by the -more Micro-Graphic programming software and are displayed across the top of the panel s display embedded as a hexadecimal value in error code P. If a -more Micro-Graphic communication error does occur, the error message will be displayed in the upper left of the panel s display screen along with the error code number. The error code with error message will blink off and on. NOTE: See ppendix : Panel & PL Error ode Tables for a complete list of all error codes. Panel ommunications Error ode Example P00: PL OM Time Out Start Stop - E-TL-M Hardware User Manual, nd Ed. Rev., 0/

9 hapter : Troubleshooting -more Micro-Graphic Panel Runtime Errors The -more Micro-Graphic panel includes built-in diagnostics that check for proper operation of the panel when it is running a project that has been transferred to its memory. Faults detected while the panel is running will produce a Runtime error. These errors are displayed in a popup window in the center of the panel s display. Troubleshooting a Panel Runtime Error: Follow these steps to troubleshoot a panel runtime error.. heck the panel cable connections.. ycle power at the panel.. Resend the project.. If the error still occurs, reset the panel back to factory default. Refer to hapter for details. NOTE: User memory is cleared when factory defaults are reset. Use the -more Micro-Graphic programming software to read the program from the panel and save a backup copy. Panel Errors If more than one panel error occurs, each error message will display sequentially for three seconds with a two second delay between each message. When only one panel error is active, that message will display continuously until it is no longer active. Micro-Graphic Panel Errors Error ode Error Message Possible Solutions R00 P software tool Timeout heck cables and connections. ycle power at the panel. See hapter for Electrical Noise Problems. R00 heck the area for sources of noise: electrical motors, transformers, etc. R Error occurred during heck for proper grounding. project transfer from P. Resend the project. R00 Project heck Sum Error. Resend Project file to Panel. ycle power. Protocol Module heck Sum Resend the project. R00 Error. Resend Project File to Panel Panel heck Sum Error. Panel R00 Info (Not Project) will be initialized. From the Setup Menu screen, reset panel options. R00 R0 R R SW Ver. Mismatch. Use software Ver.xx.xx. Option module detected without external power Unsupported module detected External power fail. Reconnect US cable. Update to current version programming software and panel firmware. E-MG-SP or E-MG-P optional power adapter module is installed on a -more Micro-Graphic panel without a - V power source. Provide - V power to the optional module. E-MG-SP or E-MG-P optional power adapter module for a -more Micro-Graphic panel is installed on a -more Micro-Graphic panel. Remove the E-MG-SP or E-MG-P. The panel was powered in High Power mode ( V power supply). The V power has been lost and the panel is now running on US bus power. Either re-establish the V power connection or remove all power connections and then reconnect the US cable for the panel to run in Low-Power mode via the US connection. E-TL-M Hardware User Manual, nd Ed. Rev., 0/ -

10 hapter : Troubleshooting Reset to Factory efault Factory default values can be reset by pressing F and F while cycling power to the panel. The Factory efault values are: rightness value of The internal audible beeper enabled Forced touch panel calibration User program cleared from memory Hourglass icon delay of 0 ms. Horizontal orientation NOTE: User memory is cleared when factory defaults are reset. Use the -more Micro-Graphic programming software to read the program from the panel iand save a backup copy. Electrical Noise Problems Most noise problems result from improper grounding of the system. good earth ground can be the single most effective way to correct noise problems. If a ground is not available, install a ground rod as close to the system as possible. Ensure all ground wires are single point grounds and are not daisy chained from one device to another. Ground metal enclosures around the system. loose wire can act as a large antenna, introducing noise into the system. Therefore, tighten all connections in your system. Loose ground wires are more susceptible to noise than the other wires in your system. Review hapter : Installation & Wiring if you have questions regarding how to ground the touch panel. Electrical noise can enter the system through the power source for the touch panel. Installing a properly wired isolation transformer (neutral grounded) for all sources can help the problem, but only if wired correctly. sources should be well-grounded good quality supplies. Never run communication cables or low-voltage power wiring close to high voltage wiring or pulse generating wiring that controls such devices as solenoids, servos, VFs, etc. Selecting a lower communication rate in Panel Manager may help the panel better handle noise. - E-TL-M Hardware User Manual, nd Ed. Rev., 0/