IBM Unified Communications and Collaboration. Get Social with UCC...

Transcription

1 IBM Unified Communications and Collaboration Get Social with UCC... Rick Schonbrun Business Unit Executive, Worldwide Sales Unified Communications and Collaboration IBM Collaboration Solutions Group

2 The world is connected: economically, socially, and technically People are transforming the way they interact... and transforming the way they communicate... 2

3 What does it mean to be a social business? A social business is Engaged Transparent Nimble Nurtures networks of people to create business value Embraces new technologies and operational models to improve business outcomes 3

4 Social Networking is replacing traditional forms of communication New forms of communicating are becoming mainstream Do you notice anything missing on this sign? 4

5 Like consumers, enterprises are looking for similar ways to securely Find, Reach, and Connect inside and outside the corporate firewall Enterprise Solutions Consumer Oriented Products 5

6 IBM is the market leader in Social Software 6

7 Social UC brings together traditional communications tools with newer social collaboration capabilities Blogs Wikis Micro blogs Profiles Social Web Conf Audio Conf Social UC IM Collaboration UM Video Communications SMS Phone 7

8 What's driving Collaboration in the enterprise? Get closer to my customer and differentiate versus competition Globalization Cost efficiencies Influence of new generations of workers, customers and partners Focus on critical process improvements Differentiate through customer service,easy to do business with Deliver faster and more accurately than the competition Process more transactions Virtualize work and teams Increase remote workers & recruit talent globally Develop a stronger corporate culture Foster collaborative culture across value chain Maximize shrinking budgets Cut travel expenses without sacrificing business results Optimizing existing investments vs rip and replace Cut capital, leverage cloud services Diversify tools, increase flexibility of IT Secure IM and social networking not open on the internet Modern capabilities to attract talent External collaboration with customers and partners 8

9 Generational shifts unleash different work styles Older workers workers Older Growing as % of workforce Wisdom and intellectual TELEPHONE Mid-career workers Shrinking as % of workforce and middle managers INSTANT MESSAGING New New generation generation Growing as % of workforce and innovation SOCIAL NETWORKING VIDEO & MOBILITY 9

10 IBM Sametime: The social software platform for Unified Communications and Collaboration (UC2) Industry leading online meetings, rich presence, instant messaging Standards based audio & video Intelligent telephony with a powerful user experience Built-in social collaboration Rich & zero-download browser clients Web 2.0 APIs for easy integration Open, extensible, secure, cross platform, highly scalable 10

11 IBM Sametime 8.52 is about simplicity Simplicity promotes adoption and adoption creates ROI 11

12 IBM Sametime Standard Video Conferencing Web Meetings Sametime Connect Client 12

13 Sametime makes it easy to escalate a conversation from IM to voice and video without leaving the client User info from corporate directory Video Time stamps Rich text Integrated VoIP chat Spell check 13

14 Integrated Sametime Web Meetings Video Conferencing Presenter tools thumbnails of slides, laser pointer, annotations Invite others by dragging from your buddy list into the room. View by list or photos Share files, screen captures, and URLs in Library. Selectively view chats, minutes, action items, questions, etc. in group discussion. Sametime rich client Quick entry to the meeting room as easy as joining a chat Record and save meetings to standard MPEG4 (.MOV) file format 14

15 NEW Audio and Video in browser meetings Browser plug-in installs on demand or pre-installed; also supports 3rd party video integration Call and video controls List of participants shows connection, presence and muted status. Call Controls: - Connect/disconnect - Adjust Volume - Hold/Resume Moderator Controls: - Mute/unmute all - Mute another person - Lock call - End call for everyone - Hang up participant Video Controls: - Show/ hide own video - Hold/resume - Pause/resume 15

16 Third party video conferencing made easier Click to join 3rd party audio or video conferences Sametime is a standards based video client for 3rd party MCU's For video calls or meetings 16

17 Sametime A/V Conferencing with Partner Systems Sametime voice & video calls Telepresence Room Video Conferencing systems H.323 Partner delivered connectors ISDN Sametime Meetings 17 17

18 Sametime with Polycom RMX Conferencing 18

19 IBM Sametime Advanced Broadcast Tools Persistent Chat Rooms Instant Screen Share 19

20 Sametime Unified Telephony R ich presence Delivers S oftphone IntelligentC allmanag ement rich and cons is tent end user experience across multi-vendor, TDM and IP PBX environments 20

21 Sametime Unified Telephony solution Lotus Sametime Unified Telephony provides multi-vendor telephony integration and a rich set of incoming call management capabilities for Lotus Sametime users. IP PBX Vendor A IP PBX Public Switched Telephone Network IBM Lotus Sametime Unified Telephony Vendor B IBM Lotus Sametime IP PBX Vendor C SIP Gateway SIP Gateway IBM Sametime Connect client Non IP PBX Embedded softphone 21 09/17/11 IBM Business Consulting Services 21

22 NEW SUT Lite Client License Make and receive voice and video calls using the industry standard SIP protocol Video Devices Video Bridges SUT Lite Client Supported PBX's ২ ০ ১১ IBM Corporation RS v৪

23 Telephony Presence and Click to Call Users can see Sametime IM availability Users can see if contacts are on the phone Select a name and click to call Select call a phone number to access the dialpad 23

24 Incoming Call Notifications You can choose to be notified of incoming calls via Sametime incoming call notification, which provides: - caller ID - target device/number for that call - flexible options for accepting/declining the call Targeted device/number. Incoming call notification shows who is calling. Send to office voic , convert to chat or forward to another person. Accept incoming call to your current preferred number/device. If another number is preferred, click the dropdown arrow and select from list. 24

25 Call Control and Visual Conferencing Common Features: Mute/unmute Hold/resume Disconnect Call transfer Call forward Call merge Invite others Add video 25

26 Delivered with a consistent user experience across all major operating systems and platforms Desktop Windows, Mac, Linux Browser access IE, Firefox, Safari Mobile iphone, Blackberry, Windows, Android 26

27 With broad support for mobile devices Because you used to go to work... now work comes to you. 27

28 Sametime client for Blackberry devices Sametime Meetings, Instant Messaging and Presence Note: Final product features and user interface are subject to change 28

29 NEW Sametime mobile client for Android Presence & IM Send images over IM SUT Dialer Place calls from your mobile phone via SUT Calls back to device to avoid outgoing mobile charges Use the preferred number and device to avoid mobile charges Change preferred SUT device directly from the Android phone. 29

30 Coming Soon Sametime client for iphone Presence & IM SUT Dialer Place calls from your mobile phone via SUT Calls back to device to avoid outgoing mobile charges Use the preferred number and device to avoid mobile charges Change preferred SUT device directly from the Android phone. Planned future release 30

31 Sametime on ipad Rich Sametime web meetings Instant Messaging and Presence 31

32 Integrated in the applications you use everyday: IBM Sametime in Lotus Notes Embedded Client Integrated Presence Right Click to Chat 32

33 Integrated in the applications you use everyday: IBM Sametime in Microsoft Outlook, Office, SharePoint Toolbars provides quick access to: Presence, location, status messages Generate dynamic contact list from recipient list (Outlook only) Click-to-text chat Click-to-talk (VoIP) Click-to-talk (w telephony) Sametime quick find search Instant Meetings Instant Screen Share Meeting Integration SharePoint Integration Office Applications SmartTags Telephony Platforms Windows XP, Vista, Windows 7 Office XP, 2003, 2007, 2010 Supports Active Directory 33 Third party developers kit

34 Extending Sametime to Customers and Partners Example: Sametime IM and Presence in a Banking Portal Instant Messaging and click-to-call Embedded in the customer portal Future opportunities to add video conferencing 34

35 Enterprise Social Networking with IBM Sametime Sametime IM and Presence in IBM Connections Lotus Connections Business Card Sametime Status Actions: Chat, Call 35

36 Emergency Management Solutions with IBM Sametime Business Partner RadioConnect City of Ft Worth, Texas Network your business processes by integrating UC2 services Faster response to emergencies, helping save lives and prevent crises from escalating Reduced costs by US $1.1M through more a more efficient communications network Reduced risk with improved situational decision-making, creating a safer Super Bowl experience 36 September 17, 2011 Accelerating Social Business 36

37 Commitment to standards-driven interoperability 37

38 IBM Get Social with UCC and Saves Money too 50,000,000 Internal instant messages every day 15m Downloads of employee generated videos / podcasts Telephony: 17,000 1M+ Individual blogs Savings at IBM... Travel: Daily page views on internal social network Telephony: $1.3M/mo $8M/mo 38

39 Get Social With UCC... Thank You! 2010 IBM Corporation 39

40 Legal Disclaimer IBM Corporation All Rights Reserved. The information contained in this publication is provided for informational purposes only. While efforts were made to verify the completeness and accuracy of the information contained in this publication, it is provided AS IS without warranty of any kind, express or implied. In addition, this information is based on IBM s current product plans and strategy, which are subject to change by IBM without notice. IBM shall not be responsible for any damages arising out of the use of, or otherwise related to, this publication or any other materials. Nothing contained in this publication is intended to, nor shall have the effect of, creating any warranties or representations from IBM or its suppliers or licensors, or altering the terms and conditions of the applicable license agreement governing the use of IBM software. References in this presentation to IBM products, programs, or services do not imply that they will be available in all countries in which IBM operates. Product release dates and/or capabilities referenced in this presentation may change at any time at IBM s sole discretion based on market opportunities or other factors, and are not intended to be a commitment to future product or feature availability in any way. Nothing contained in these materials is intended to, nor shall have the effect of, stating or implying that any activities undertaken by you will result in any specific sales, revenue growth or other results. If the text contains performance statistics or references to benchmarks, insert the following language; otherwise delete: Performance is based on measurements and projections using standard IBM benchmarks in a controlled environment. The actual throughput or performance that any user will experience will vary depending upon many factors, including considerations such as the amount of multiprogramming in the user's job stream, the I/O configuration, the storage configuration, and the workload processed. Therefore, no assurance can be given that an individual user will achieve results similar to those stated here. If the text includes any customer examples, please confirm we have prior written approval from such customer and insert the following language; otherwise delete: All customer examples described are presented as illustrations of how those customers have used IBM products and the results they may have achieved. Actual environmental costs and performance characteristics may vary by customer. Please review text for proper trademark attribution of IBM products. At first use, each product name must be the full name and include appropriate trademark symbols (e.g., IBM Lotus Sametime Unyte ). Subsequent references can drop IBM but should include the proper branding (e.g., Lotus Sametime Gateway, or WebSphere Application Server). Please refer to for guidance on which trademarks require the or symbol. Do not use abbreviations for IBM product names in your presentation. All product names must be used as adjectives rather than nouns. Please list all of the trademarks that you use in your presentation as follows; delete any not included in your presentation. IBM, the IBM logo, Lotus, Lotus Notes, Notes, Domino, Quickr, Sametime, WebSphere, UC2, PartnerWorld and Lotusphere are trademarks of International Business Machines Corporation in the United States, other countries, or both. Unyte is a trademark of WebDialogs, Inc., in the United States, other countries, or both. If you reference Adobe in the text, please mark the first use and include the following; otherwise delete: Adobe, the Adobe logo, PostScript, and the PostScript logo are either registered trademarks or trademarks of Adobe Systems Incorporated in the United States, and/or other countries. If you reference Java in the text, please mark the first use and include the following; otherwise delete: Java and all Java-based trademarks are trademarks of Sun Microsystems, Inc. in the United States, other countries, or both. If you reference Microsoft and/or Windows in the text, please mark the first use and include the following, as applicable; otherwise delete: Microsoft and Windows are trademarks of Microsoft Corporation in the United States, other countries, or both. If you reference Intel and/or any of the following Intel products in the text, please mark the first use and include those that you use as follows; otherwise delete: Intel, Intel Centrino, Celeron, Intel Xeon, Intel SpeedStep, Itanium, and Pentium are trademarks or registered trademarks of Intel Corporation or its subsidiaries in the United States and other countries. If you reference UNIX in the text, please mark the first use and include the following; otherwise delete: UNIX is a registered trademark of The Open Group in the United States and other countries. If you reference Linux in your presentation, please mark the first use and include the following; otherwise delete: Linux is a registered trademark of Linus Torvalds in the United States, other countries, or both. Other company, product, or service names may be trademarks or service marks of others. If the text/graphics include screenshots, no actual IBM employee names may be used (even your own), if your screenshots include fictitious company names (e.g., Renovations, Zeta Bank, Acme) please update and insert the following; otherwise delete: All references to [insert fictitious company name] refer to a fictitious company and are used for illustration purposes only. 40