unified experience FIND REACH COLLABORATE The Future of Unified Communications and Collaboration: Lotus Sametime Strategy and Roadmap

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1 The Future of Unified Communications and Collaboration: Lotus Sametime Strategy and Roadmap FIND REACH unified experience COLLABORATE Jerry Stowe Lotus Specialist Great Lakes

2 Agenda About Aktion Defining Unified Communications & Collaboration IBM UC2 strategy IBM Role & Strategic Directions Real Customer Benefits Lotus Sametime Portfolio Roadmap Q&A

3 Aktion Statistics Founded in employees Nearly 2000 customers IBM Premier Partner Lotus Specialists Headquarters- Maumee (Toledo), OH 5 Branch Offices- Chicago, Cleveland, Columbus, Detroit, Indianapolis

4 Aktion Offerings Solutions/Products Include: IBM Middleware IBM system i/x/blade servers networking infrastructure equipment Aktion s Services Include: Enterprise Application Implementation, Consulting, and Development IT Telephone Support Hotline Application Hosting and Remote System Monitoring Web Site Development, e-marketing, and ecommerce Integration Network Engineering and Infrastructure Support Custom Application Development

5 What is Unified Communications & Collaboration? IBM defines Unified Communications and Collaboration (UC²) as The deep integration of rich presence, instant messaging, , unified messaging, telephony, web, audio and video conferencing intelligently delivered through a unified user experience or available as a set of contextual services which can be accessed from and integrated with applications and business processes. The Purpose: Accelerate business agility by removing human and system latency.

6 IBM UC2 Strategy is Resonating technical expertise industry knowledge and experience open and extensible platform ecosystem of partners

7 Lotus Sametime: IBM's UC2 Software Platform Conferencing Voice Mobile Instant Messaging Messaging open Call Management Communities extensible multi-platform secure scalable

8 Industry Recognition Clear Choice Award for Enterprise IM NetworkWorld, 2007 Product of the Year UC Magazine, 1Q 2008 Compared to Microsoft, IBM has a more open approach to UC and doesn't have plans to develop its own IP Telephony platform. IBM Lotus Sametime 2008 North American Enterprise Product of the Year Ovum, Role of Mobility in Unified Communications, Sept 2008 Most used Enterprise IM solution Osterman Research, Presence, IM and RealTime Communication Trends Sept 2008 Leadership Quadrant Gartner Magic Quadrant for Unified Communications September 2008

9 IBM Role & Strategic Directions Unified Client Presence IM & Community Collaboration Deliver unified experience within IBM Lotus Notes, Connections, Quickr, Microsoft Outlook, Office, Sharepoint, WebSphere Portal, LOB & Web Applications Deliver open client platform for ISV s & Developers to add value Deliver rich presence Aggregate and federate with other presence sources & IM systems Industry collaboration for presence standards in IETF Deliver differentiated IM value with multi-media channels Innovations in real-time community collaboration (SkillTap etc.) Mobile Deliver unified experience across desktop, web 2.0 & mobile clients Integrate with partners for compliance, archiving and added security management Mobile IM clients (Blackberry, Symbian, Windows, iphone) Support added value mobile clients (Blackberry, Callwave) Extend innovations to mobile: meetings, call routing, persistent chat, video, plugin model for extensibility Partnerships to drive innovation with device manufacturers and carriers

10 IBM Role & Strategic Directions Telephony Integration IP Telephony Unified Messaging Communications Enabled Business Processes (CEBP) Deliver rich unified user experience across multiple PBX environments Deliver heterogeneous soft phone, incoming call control and device management to enrich telephony investments Deliver SIP proxy/registrar for endpoint registration Work with and tightly integrate with industry leading PBX vendors to deliver telephony services (Click to Call etc.) into the Sametime client Deliver IBM Unified Messaging for large scale multi-pbx environments Tightly integrate with leading UM/VM providers via Lotus Sametime and Lotus Notes 8 plug-ins and DUCS where appropriate Rich, web & mobile client extensions and plug-ins to integrate applications and processes Extensive API s and toolkits, orchestrate delivery of UC services Support for continuum of application creation tools from sophisticated programmers to end user mashups

11 IBM Role & Strategic Directions Unified Meetings Web Conferencing Audio Conferencing Video Conferencing Deliver vision and leadership around new effective meeting user experience Provide seamless integration and user experience across all audio, video and web channels Instant and easy in context Deliver on-premises Web conferencing Align user experience across Sametime & LotusLive service High quality standard audio codecs Deliver multi-way voice chat (VOIP) Deliver audio within web conferencing Tightly integrate with partner on-premises and hosted audio conferencing Deliver high quality video client for IM and Meetings Deliver point to point and multi-party video Bandwidth management Tightly integrate with partner video conferencing & telepresence systems

12 Sametime as a Platform 1 Sametime is not only IM and Web Conferencing, it is also a platform for developing realtime-enabled applications. Customers and Developers use our platform APIs and extensibility features, typically in 2 ways: Genesys Integration Example To add custom application functions to our Sametime client To add realtime communication to their applications 2

13 Broadest Coverage of UC Enabling Application Creation Tools Power Users Web Developers Mashups, templates, composite apps Web 2.0 apps IBM Mashup Center HTML, Javascript, Dojo, Prototype, JQuery, AJAX.Net, widget toolkits Professional Developers Portlets Web-services to automate business process Client plugins, desktop app integration, telephony and video plugins Rational Appiication Developer, Portlet Factory SOAP, WSDL, BPEL, ESBs, Rational Application Developer, IBM SOA Foundation Java; Eclipse,.Net Visual Studio ST automation Sametime TCSPI, Java, C/C++

14 Real Benefits, Real ROI Speed Decision Making Accelerate Business Processes Accommodate Diverse User Preferences Reduce Travel & Communications Costs Support Distributed Teams

15 Real Benefits, Real ROI grow innovate better collaboration

16 Customers Benefits Sametime paid for itself within12months innovated the way they do business

17 Customers Benefits collaborate across organization boundaries accelerate emergency response MERIS Missouri Emergency Response Information System

18 Customers Benefits shorten sales and ordering process 4 days by Nic J. Theocarakis NISSAN DISTRIBUTOR

19 At IBM... Telephony: $17M saved Travel: $95M saved

20 Looking Back Over 10 Years of Proven Innovation & New Value Q Q Q H H Lotus Sametime v Lotus Sametime v Scalable IM & WC API s/toolkits SIP interop Lotus Sametime Entry/Std v Notes/Domino sync Web 2.0 integration UCC Platform New Audio/Video codecs Mobile clients Presence federation (ST Gateway) MS office integration 3rd party Telephony/Video integration 150+ new features Lotus Sametime Advanced v Lotus Sametime Entry/Std v8.0.2 Community Collaboration Skilltap Persistent Chat Instant share Location server IPV6 support MS Sharepoint OCS interop

21 Looking Forward Planned Roadmap for Lotus Sametime Family 2009 Lotus Sametime 8.5 Lotus Sametime Unified Telephony The information on the new product is intended to outline our general product direction and it should not be relied on in making a purchasing decision. The information on the new product is for informational purposes only and may not be incorporated into any contract. The information on the new product is not a commitment, promise, or legal obligation to deliver any material, code or functionality. The development, release, and timing of any features or functionality described for our products remains at our sole discretion.

22 Sametime Unified Telephony A Middleware approach to Unified Communications Leveraging and simplifying the communications infrastructure No rip-and-replace...not waiting for upgrades to the entire infrastructure to get benefits Unified Experience for users More effective communication and collaboration Features Telephony presence Click-to-call & click-to-conference Embedded Softphone Incoming call management Integrates with YOUR telephony environment

23 I B M C o n f i d e n t i a l Sametime 8.5 Highlights Modernized unified online meeting experience Easy to access Persistent model Extend rich client to meetings Improved video quality and interoperability New Web browser client leveraging web 2.0 technologies (without JavaTM downloads) Strengthen platform for emerging CEBP market Extend UC services for easy access in other applications Leverage Web 2.0 technologies to integrate into business applications Replace ST Links New mobile support for iphone & extend plug-in model to mobile clients Central administration and management of Sametime services

24 Sametime 8.5 Meetings easy to access to to to to USER INTERFACE DESIGN AND FEATURES SUBJECT TO CHANGE 24 get in add others share collaborate

25 Sametime Web 2.0 user experience & integration

26 Looking Forward Planned Roadmap for Lotus Sametime Family Lotus Sametime Next Lotus Sametime 8.5 Lotus Sametime Unified Telephony Multi-point video A/V for Web Bandwidth management Mobile platform LotusLive integration The information on the new product is intended to outline our general product direction and it should not be relied on in making a purchasing decision. The information on the new product is for informational purposes only and may not be incorporated into any contract. The information on the new product is not a commitment, promise, or legal obligation to deliver any material, code or functionality. The development, release, and timing of any features or functionality described for our products remains at our sole discretion.

27 Thank You!!

28 Aktion Contacts To find out more about Unified Communications, contact: Christin Olsen Upcoming Web Casts Continuing Aktion s web cast series featuring IBM software collaboration tools, topics/dates for upcoming events include: April 9 WebSphere Portal May 14 Lotus Forms

29 Legal disclaimer IBM Corporation All Rights Reserv ed. The inf ormation contained in this publication is prov ided f or inf ormational purposes only. While ef f orts were made to v erif y the completeness and accuracy of the inf ormation contained in this publication, it is prov ided AS IS without warranty of any kind, express or implied. In addition, this inf ormation is based on IBM s current product plans and strategy, which are subject to change by IBM without notice. IBM shall not be responsible f or any damages arising out of the use of, or otherwise related to, this publication or any other materials. Nothing contained in this publication is intended to, nor shall hav e the ef f ect of, creating any warranties or representations f rom IBM or its suppliers or licensors, or altering the terms and conditions of the applicable license agreement gov erning the use of IBM sof tware. Ref erences in this presentation to IBM products, programs, or serv ices do not imply that they will be av ailable in all countries in which IBM operates. Product release dates and/or capabilities ref erenced in this presentation may change at any time at IBM s sole discretion based on market opportunities or other f actors, and are not intended to be a commitment to f uture product or f eature av ailability in any way. Nothing contained in these materials is intended to, nor shall hav e the ef f ect of, stating or imply ing that any activ ities undertaken by y ou will result in any specif ic sales, rev enue growth or other results. Perf ormance is based on measurements and projections using standard IBM benchmarks in a controlled env ironment. The actual throughput or perf ormance that any user will experience will v ary depending upon many f actors, including considerations such as the amount of multiprogramming in the user's job stream, the I/O conf iguration, the storage conf iguration, and the workload processed. Theref ore, no assurance can be giv en that an indiv idual user will achiev e results similar to those stated here. All customer examples described are presented as illustrations of how those customers hav e used IBM products and the results they may hav e achiev ed. Actual env ironmental costs and perf ormance characteristics may v ary by customer. BM, the IBM logo, Lotus, Lotus Notes, Notes, Domino, Quickr, Sametime, WebSphere, UC2, PartnerWorld and Lotusphere are trademarks of International Business Machines Corporation in the United States, other countries, or both. Uny te is a trademark of WebDialogs, Inc., in the United States, other countries, or both. Adobe, the Adobe logo, PostScript, and the PostScript logo are either registered trademarks or trademarks of Adobe Sy stems Incorporated in the United States, and/or other countries. Jav a and all Jav a-based trademarks are trademarks of Sun Microsy stems, Inc. in the United States, other countries, or both. Microsof t and Windows are trademarks of Microsof t Corporation in the United States, other countries, or both. Intel, Intel Centrino, Celeron, Intel Xeon, Intel SpeedStep, Itanium, and Pentium are trademarks or registered trademarks of Intel Corporation or its subsidiaries in the United States and other countries. UNIX is a registered trademark of The Open Group in the United States and other countries. Linux is a registered trademark of Linus Torv alds in the United States, other countries, or both. Other company, product, or serv ice names may be trademarks or serv ice marks of others. All ref erences to Rennov ations ref er to a f ictitious company and are used f or illustration purposes only.