Pensacola SunGuide Center Monthly ITS Performance Report to Pensacola RTMC Monthly Report April 2016

Transcription

1 1.0 Operations Summary RTMC Alerts Abandoned Vehicle 84 Amber Alert 1 Congestion - 3 Crash 71 Debris 46 Disabled Vehicle 320 Other 1 Police Activity - 1 PSA 28 Road Work Scheduled - 46 Silver Alert 11 Visibility 13 Weather 21 Total Incidents = 646 Regular Hours Incidents Total Regular Hours Incidents = 373 Overnight & Weekend Incidents Total Overnight & Weekend Incidents = 273 Included in the Total Incidents AVL/Road Ranger Incidents = 106 FHP/CAD Incidents = 101 Waze Incidents = 0 RTMC Meetings DBOM Bi-Weekly Meeting 4/07/2016, 4/21/2016 SA 14 Conference Call 04/12/2016 Chipley RTMC 04/19/2016, 4/20/2016 I-10 Escambia Bay to Avalon Blvd. Progress Meeting RTMC Media PIO Construction Updates RTMC Daily Operations Interviewing for RTMC Operators Hiring of RTMC Operators RTMC Training FHP Support Training Road Ranger Cross Training Maintenance Cross Training RTMC Operations Cross Training Floodgate Training SLERS Training Pensacola RTMC Monthly Report April 2016 Created On: 05/09/2016 Page 1 of 29

2 2.0 Incident Management Total Incidents vs. Incidents that Met Targets Performance Measure # Meeting Target # Missing Target Points Incident Generation/Detection: Incident Confirmation (Verification)*: *see Appendix A Generate Response Plan: Notify Participants: TOTAL INCIDENT MANAGEMENT SCORE: System Availability Operational Hours: Field Device Reliability by Category Performance Measure Percentage Points Average Uptime Percentage by Category CCTV 99.86% 20 DMS 99.97% 30 RWIS % 20 TSS 99.60% Field Device Reliability by Individual Device Performance Measure Individual Device Uptime Percentage CCTV Percentage Uptime CCTV_I-10_00-6_EB % CCTV_I-10_01-6_EB % CCTV_I-10_03-2_EB % CCTV_I-10_04-2_EB % CCTV_I-10_05-3_M % CCTV_I-10_06-8_M % CCTV_I-10_08-1_EB % CCTV_I-10_09-2_EB % CCTV_I-10_10-0_EB % CCTV_I-10_10-0_WB % CCTV_I-10_10-5_WB 99.27% CCTV_I-10_11-4_EB % CCTV_I-10_12-2_EB % CCTV_I-10_12-7_EB % Created On: 05/09/2016 Page 2 of 29

3 CCTV_I-10_13-7_EB % CCTV_I-10_14-9_EB % CCTV_I-10_15-7_EB 99.79% CCTV_I-10_16-3_M % CCTV_I-10_17-3_EB 99.79% CCTV_I-10_17-9_EB 95.21% CCTV_I-10_18-9_M % CCTV_I-10_19-7_WB % CCTV_I-10_21-4_M % CCTV_I-10_23-5_EB % CCTV_I-10_25-6_M % CCTV_I-10_26-6_WB % CCTV_I-10_28-1_EB % CCTV_I-10_29-9_EB % CCTV_I-10_30-9_M % CCTV_I-10_32-6_EB % CCTV_I-110_00-1_NB % CCTV_I-110_00-2_M % CCTV_I-110_00-4_M % CCTV_I-110_01-3_M % CCTV_I-110_02-1_NB % CCTV_I-110_02-7_SB % CCTV_I-110_04-1_SB % CCTV_I-110_04-7_SB % CCTV_I-110_05-6_NB % CCTV_SR-196_NB % CCTV_SR-196_SB % Total Devices: 41 DMS Percentage Uptime DMS_I-10_04-4_EB % DMS_I-10_08-6_EB % DMS_I-10_11-1_EB % DMS_I-10_11-1_WB % DMS_I-10_15_4_WB 99.79% DMS_I-10_15-4_EB 99.79% DMS_I-10_20-4_EB % DMS_I-10_23-1_WB % DMS_I-10_32-0_WB % DMS_I-110_01-5_NB % DMS_I-110_03-4_NB % DMS_I-110_03-6_SB % Total Devices: 12 Created On: 05/09/2016 Page 3 of 29

4 RWIS Percentage Uptime ESC BAY BRIDGE RWIS % Total Devices: 1 TSS Percentage Uptime MVDS_I-10_00-1_EB+WB % MVDS_I-10_00-6_EB+WB % MVDS_I-10_01-0_EB+WB % MVDS_I-10_01-6_EB+WB % MVDS_I-10_02-2_EB+WB % MVDS_I-10_02-7_EB+WB % MVDS_I-10_03-2_EB+WB % MVDS_I-10_03-7_EB+WB % MVDS_I-10_04-3_EB+WB % MVDS_I-10_04-8_EB+WB 93.54% MVDS_I-10_05-3_EBM % MVDS_I-10_05-3_WBM % MVDS_I-10_05-8_EB+WB % MVDS_I-10_06-3_EB+WB 95.63% MVDS_I-10_06-8_EBM % MVDS_I-10_06-8_WBM % MVDS_I-10_07-5_EB+WB % MVDS_I-10_08-1_EB+WB % MVDS_I-10_08-6_ EB+WB % MVDS_I-10_09-2_EB+WB % MVDS_I-10_10-0_EB % MVDS_I-10_10-0_WB 95.63% MVDS_I-10_10-5_WB+EB 99.27% MVDS_I-10_11-1_EB+WB % MVDS_I-10_11-4_EB+WB % MVDS_I-10_12-2_EB+WB % MVDS_I-10_12-7_EB+WB % MVDS_I-10_13-2_EB+WB % MVDS_I-10_13-7_EB+WB % MVDS_I-10_14-2_EB+WB % MVDS_I-10_14-9_EB+WB % MVDS_I-10_15-4_EB+WB % MVDS_I-10_15-7_EB+WB 98.13% MVDS_I-10_16-3_EBM % MVDS_I-10_16-3_WBM % MVDS_I-10_16-6_EB 99.79% MVDS_I-10_16-6_WB 99.79% MVDS_I-10_17-3_EB 99.79% Created On: 05/09/2016 Page 4 of 29

5 MVDS_I-10_17-3_WB 99.79% MVDS_I-10_17-9_EB % MVDS_I-10_17-9_WB % MVDS_I-10_18-6_EB % MVDS_I-10_18-6_WB 98.54% MVDS_I-10_18-9_EBM % MVDS_I-10_18-9_WBM % MVDS_I-10_19-7_WB+EB 97.50% MVDS_I-10_20-4_EB+WB % MVDS_I-10_20-9_EB+WB % MVDS_I-10_21-4_EBM % MVDS_I-10_21-4_WBM % MVDS_I-10_22-1_EB+WB % MVDS_I-10_22-6_EB+WB 99.79% MVDS_I-10_23-1_WB+EB 98.54% MVDS_I-10_23-5_EB+WB % MVDS_I-10_24-2_EB+WB % MVDS_I-10_24-7_EB+WB % MVDS_I-10_25-2_EB+WB % MVDS_I-10_25-6_EBM % MVDS_I-10_25-6_WBM % MVDS_I-10_26-1_EB+WB % MVDS_I-10_26-6_WB+EB % MVDS_I-10_27-5_EB+WB % MVDS_I-10_28-3_EB+WB % MVDS_I-10_28-7_EB+WB % MVDS_I-10_29-0_EB+WB % MVDS_I-10_29-4_EB+WB % MVDS_I-10_29-9_EB+WB % MVDS_I-10_30-5_EB+WB % MVDS_I-10_30-9_EBM % MVDS_I-10_30-9_WBM 95.73% MVDS_I-10_31-5_EB+WB % MVDS_I-10_32-0_WB+EB % MVDS_I-10_32-6_EB+WB 97.29% MVDS_I-110_00-4_NBM % MVDS_I-110_00-4_SBM % MVDS_I-110_00-9_NBM % MVDS_I-110_00-9_SBM % MVDS_I-110_01-3_NBM 96.04% MVDS_I-110_01-3_SBM % MVDS_I-110_01-9_NB+SB % MVDS_I-110_02-3_NB+SB % MVDS_I-110_02-7_SB+NB % MVDS_I-110_03-1_SB+NB % Created On: 05/09/2016 Page 5 of 29

6 MVDS_I-110_03-6_SB+NB % MVDS_I-110_04-1_SB+NB % MVDS_I-110_04-5_NB+SB % MVDS_I-110_05-0_NB+SB % MVDS_I-110_05-6_NB+SB % Total Devices: Office Systems Reliability Performance Measure Percentage Points Uptime Percentage of Central Computer System 100 % 10 Uptime Percentage of Video Wall 100 % 10 Uptime Percentage of Information Portal 100 % Data Management 4.1 Traveler Information Performance Measure Number Number of Web Site Visits 2,979 Total Web Page Visits 64,865 Total Number of referring web sites 50 Average Time on Web Page 16:22 Summary of Most Viewed Web Pages Web Pages Visited Number of Views default.aspx/getstatus/ 38,037 default.aspx 3,465 CustomError.aspx TrafficCameraSnapshots.aspx RoadRangers.aspx 53 LeftPanelHome.aspx 30 default.aspx/getstructure/ 29 Default.aspx 27 VideoClip.aspx 27 LeftPanelList.aspx 19 SIRV.aspx 12 Resources.aspx 10 TrafficIncidents.aspx 8 Default.aspx/GetStatus/ 7 DynamicMessageSigns.aspx 5 Created On: 05/09/2016 Page 6 of 29

7 default.aspx/getprofile/ 4 PhotoGallery.aspx 4 RecoverPassword.aspx 4 SunGuideTMC.aspx 4 TIM.aspx 4 ContactUs.aspx 3 Default.aspx/GetStructure/ 3 NewsInfo.aspx 3 Partners.aspx 3 TravelTimes.aspx 3 WeatherStations.aspx 3 Disclaimers.aspx 2 Privacy.aspx 2 mobile.aspx 1 video/ 1 Summary of Referral Types Number of Visits Web Sites 2,313 No Referrer 607 Search Engines 30 Referring Sites Number of Visits 1, Google Created On: 05/09/2016 Page 7 of 29

8 webmap=05f3080ff0604f22847c9a3029eda70d Support= Bing Summary of DMS Messages Posted Total Number of DMS Messages Posted: 861 Total Amount of Time Messages Posted : 2, hours Total Number of Amber Alert Messages: 12 Total Number of Silver Alert Messages: 138 Total Number of LEO Alert Messages: 0 Total Number of Construction Related Messages: 91 Created On: 05/09/2016 Page 8 of 29

9 Total Number of Events with DMS Messages: 164 Message Sign Response in Event ID Count Count Minutes ,937, ,778, Created On: 05/09/2016 Page 9 of 29

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12 Traffic Flow Performance Measure by Roadway Segment Roadway/Direction Average Total Volume Average Average Average Speed (mph) (vehicle) Occupancy Travel Density (veh./hr) Time (veh/mi) (min) I-10 Westbound ,647, I-10 Eastbound ,442, I-110 Northbound ,732, I-110 Southbound ,589, Incident Management Monthly Report County: Escambia Roadway Segment Traffic Impact Level Number of Incidents I-10 EB 1 70 I-10 EB 3 1 I-10 WB 1 79 I-10 WB 3 1 I-110 NB 1 40 I-110 SB 1 50 I-110 SB 3 1 SR-291 NB 1 1 SR-291 SB 1 5 County: Santa Rosa Total for Escambia 248 Roadway Segment Traffic Impact Level Number of Incidents I-10 EB 1 50 I-10 EB 3 1 I-10 WB 1 29 I-10 WB 3 2 Total for Santa Rosa 82 Total Incidents: 330 Created On: 05/09/2016 Page 12 of 29

13 4.3.2 Total Number of Incidents by County, by Notifying Agency County Reporting Number of Agency Incidents Escambia CCTV 165 Escambia FHP 39 Escambia Road Ranger 44 Santa Rosa CCTV 52 Santa Rosa FHP 11 Santa Rosa Road Ranger 18 Santa Rosa TMC Operations 1 Total Incidents: Incident Detection Method Incident Detection Number of Incidents CCTV 217 FHP 50 Road Ranger 62 TMC Operations 1 Total Incidents: 330 Total Secondary Incidents: 1 Created On: 05/09/2016 Page 13 of 29

14 RTMC RTMC RTMC Incident Traffic Queue Detection Verification Response Clearance Time Clearance TIme Time Time Period Time I I SR Overall Av Created On: 05/09/2016 Page 14 of 29

15 4.3.5 Road Ranger Dispatch Time Period Incident Number RTMC Contacted Road Ranger Contacted Time to Dispatch /1/2016 6:36:32AM 4/1/2016 6:36:48AM 00:00: /1/2016 9:30:29AM 4/1/2016 9:30:44AM 00:00: /1/ :22:58AM 4/1/ :23:15AM 00:00: /1/ :37:46AM 4/1/ :37:58AM 00:00: /1/ :03:46AM 4/1/ :04:02AM 00:00: /1/ :01:56PM 4/1/ :04:43PM 00:02: /1/ :06:22PM 4/1/ :06:36PM 00:00: /1/2016 1:12:14PM 4/1/2016 1:12:32PM 00:00: /1/2016 1:22:04PM 4/1/2016 1:22:16PM 00:00: /1/2016 2:16:09PM 4/1/2016 2:16:24PM 00:00: /1/2016 3:42:47PM 4/1/2016 3:43:43PM 00:00: /1/2016 4:11:33PM 4/1/2016 4:12:02PM 00:00: /1/2016 5:18:50PM 4/1/2016 5:19:25PM 00:00: /1/2016 7:27:22PM 4/1/2016 7:28:20PM 00:00: /1/2016 7:57:47PM 4/1/2016 7:58:19PM 00:00: /4/2016 8:38:07AM 4/4/2016 8:38:22AM 00:00: /4/2016 9:16:57AM 4/4/2016 9:17:09AM 00:00: /4/ :54:07AM 4/4/ :54:20AM 00:00: /4/2016 4:01:44PM 4/4/2016 4:02:11PM 00:00: /4/2016 4:45:06PM 4/4/2016 4:45:20PM 00:00: /4/2016 5:03:39PM 4/4/2016 5:04:08PM 00:00: /4/2016 5:52:01PM 4/4/2016 5:53:42PM 00:01: /4/2016 6:35:23PM 4/4/2016 6:35:54PM 00:00: /4/2016 6:57:17PM 4/4/2016 6:57:37PM 00:00: /4/2016 7:03:13PM 4/4/2016 7:03:28PM 00:00: /4/2016 7:07:14PM 4/4/2016 7:07:29PM 00:00: /5/2016 7:28:49AM 4/5/2016 7:29:05AM 00:00: /5/2016 8:03:35AM 4/5/2016 8:03:52AM 00:00: /5/2016 9:01:47AM 4/5/2016 9:02:02AM 00:00: /5/2016 9:05:50AM 4/5/2016 9:07:56AM 00:02: /5/ :46:23AM 4/5/ :48:35AM 00:02: /5/ :56:39AM 4/5/ :56:56AM 00:00: /5/ :40:01PM 4/5/ :40:24PM 00:00: /5/2016 1:51:28PM 4/5/2016 1:51:42PM 00:00: /5/2016 2:51:50PM 4/5/2016 2:52:22PM 00:00: /5/2016 3:18:12PM 4/5/2016 3:18:46PM 00:00: /5/2016 3:24:43PM 4/5/2016 3:24:57PM 00:00: /5/2016 3:32:17PM 4/5/2016 3:32:29PM 00:00: /5/2016 3:37:04PM 4/5/2016 3:37:44PM 00:00: /5/2016 4:19:48PM 4/5/2016 4:20:00PM 00:00: /5/2016 4:59:55PM 4/5/2016 5:00:46PM 00:00: /5/2016 5:23:16PM 4/5/2016 5:23:49PM 00:00: /5/2016 8:04:15PM 4/5/2016 8:04:29PM 00:00: /5/2016 8:07:13PM 4/5/2016 8:08:26PM 00:01: /6/2016 7:23:49AM 4/6/2016 7:24:00AM 00:00: /6/2016 7:50:48AM 4/6/2016 7:51:09AM 00:00: /6/2016 9:01:31AM 4/6/2016 9:03:45AM 00:02: /6/ :24:02AM 4/6/ :24:15AM 00:00: /6/ :45:50AM 4/6/ :46:26AM 00:00: /6/ :58:02AM 4/6/ :58:11AM 00:00: /6/2016 4:14:31PM 4/6/2016 4:14:39PM 00:00: /6/2016 7:22:42PM 4/6/2016 7:24:04PM 00:01: /6/2016 8:17:26PM 4/6/2016 8:19:33PM 00:02: /7/2016 8:51:29AM 4/7/2016 8:51:48AM 00:00: /7/2016 9:33:04AM 4/7/2016 9:33:19AM 00:00:15 Created On: 05/09/2016 Page 15 of 29

16 /7/2016 9:57:16AM 4/7/2016 9:57:28AM 00:00: /7/2016 1:24:13PM 4/7/2016 1:24:31PM 00:00: /7/2016 3:40:48PM 4/7/2016 3:49:31PM 00:08: /7/2016 3:52:04PM 4/7/2016 3:52:12PM 00:00: /7/2016 3:53:07PM 4/7/2016 3:53:21PM 00:00: /7/2016 5:52:56PM 4/7/2016 5:53:14PM 00:00: /8/2016 8:34:54AM 4/8/2016 8:35:14AM 00:00: /8/2016 9:31:29AM 4/8/2016 9:32:44AM 00:01: /8/2016 1:21:20PM 4/8/2016 1:23:12PM 00:01: /8/2016 2:06:50PM 4/8/2016 2:07:07PM 00:00: /8/2016 2:34:01PM 4/8/2016 2:34:45PM 00:00: /8/2016 2:51:11PM 4/8/2016 2:51:22PM 00:00: /8/2016 3:32:20PM 4/8/2016 3:32:32PM 00:00: /8/2016 5:56:28PM 4/8/2016 5:57:58PM 00:01: /8/2016 6:09:54PM 4/8/2016 6:10:27PM 00:00: /11/2016 7:58:27AM 4/11/2016 7:58:42AM 00:00: /11/2016 8:49:47AM 4/11/2016 8:50:25AM 00:00: /11/2016 1:46:58PM 4/11/2016 1:47:14PM 00:00: /11/2016 2:09:22PM 4/11/2016 2:09:33PM 00:00: /11/2016 4:49:29PM 4/11/2016 4:49:42PM 00:00: /12/2016 7:46:57AM 4/12/2016 7:47:09AM 00:00: /12/2016 8:16:29AM 4/12/2016 8:16:57AM 00:00: /12/2016 9:32:48AM 4/12/2016 9:34:11AM 00:01: /12/ :29:24AM 4/12/ :29:24AM 00:00: /12/ :31:57PM 4/12/ :32:13PM 00:00: /12/2016 2:11:32PM 4/12/2016 2:12:40PM 00:01: /12/2016 5:30:08PM 4/12/2016 5:30:32PM 00:00: /12/2016 6:27:49PM 4/12/2016 6:28:57PM 00:01: /12/2016 7:49:30PM 4/12/2016 7:50:34PM 00:01: /13/2016 5:52:55AM 4/13/2016 5:53:03AM 00:00: /13/2016 6:53:04AM 4/13/2016 6:53:24AM 00:00: /13/2016 8:34:54AM 4/13/2016 8:35:42AM 00:00: /13/2016 9:58:42AM 4/13/2016 9:59:24AM 00:00: /13/ :19:27AM 4/13/ :19:38AM 00:00: /13/ :35:04AM 4/13/ :35:16AM 00:00: /13/2016 1:09:41PM 4/13/2016 1:23:55PM 00:14: /13/2016 1:21:07PM 4/13/2016 1:22:18PM 00:01: /13/2016 2:09:35PM 4/13/2016 2:09:53PM 00:00: /13/2016 2:25:53PM 4/13/2016 2:27:14PM 00:01: /13/2016 2:28:29PM 4/13/2016 2:28:52PM 00:00: /13/2016 3:08:48PM 4/13/2016 3:09:06PM 00:00: /13/2016 4:50:58PM 4/13/2016 4:51:21PM 00:00: /13/2016 7:53:07PM 4/13/2016 7:53:25PM 00:00: /13/2016 7:59:26PM 4/13/2016 7:59:47PM 00:00: /14/2016 5:28:08AM 4/14/2016 5:28:22AM 00:00: /14/2016 7:30:03AM 4/14/2016 7:30:03AM 00:00: /14/2016 9:30:52AM 4/14/2016 9:31:03AM 00:00: /14/ :34:57AM 4/14/ :35:12AM 00:00: /14/2016 3:11:16PM 4/14/2016 3:11:51PM 00:00: /14/2016 4:28:05PM 4/14/2016 4:28:25PM 00:00: /14/2016 5:12:24PM 4/14/2016 5:12:43PM 00:00: /14/2016 5:17:29PM 4/14/2016 5:18:15PM 00:00: /14/2016 8:44:39PM 4/14/2016 8:45:07PM 00:00: /15/2016 6:29:24AM 4/15/2016 6:29:55AM 00:00: /15/2016 8:23:33AM 4/15/2016 8:24:01AM 00:00: /15/2016 9:09:37AM 4/15/2016 9:09:53AM 00:00: /15/2016 9:51:18AM 4/15/2016 9:51:50AM 00:00: /15/2016 9:51:57AM 4/15/2016 9:52:11AM 00:00: /15/ :51:07AM 4/15/ :52:34AM 00:01: /15/ :50:59AM 4/15/ :51:10AM 00:00:11 Created On: 05/09/2016 Page 16 of 29

17 /15/ :09:49AM 4/15/ :10:14AM 00:00: /15/ :13:44AM 4/15/ :14:34AM 00:00: /15/ :35:26AM 4/15/ :35:44AM 00:00: /15/2016 1:01:20PM 4/15/2016 1:01:32PM 00:00: /15/2016 1:35:57PM 4/15/2016 1:36:23PM 00:00: /15/2016 4:36:22PM 4/15/2016 4:36:22PM 00:00: /15/2016 6:58:57PM 4/15/2016 6:59:18PM 00:00: /15/2016 8:40:36PM 4/15/2016 8:40:58PM 00:00: /18/2016 6:07:47AM 4/18/2016 6:07:59AM 00:00: /18/2016 6:38:27AM 4/18/2016 6:38:37AM 00:00: /18/2016 7:29:49AM 4/18/2016 7:32:30AM 00:02: /18/2016 7:38:13AM 4/18/2016 7:38:19AM 00:00: /18/2016 8:26:36AM 4/18/2016 8:26:37AM 00:00: /18/2016 9:09:28AM 4/18/2016 9:09:34AM 00:00: /18/2016 9:49:43AM 4/18/2016 9:49:50AM 00:00: /18/2016 3:07:03PM 4/18/2016 3:08:31PM 00:01: /18/2016 3:41:06PM 4/18/2016 3:41:51PM 00:00: /18/2016 4:38:27PM 4/18/2016 4:38:27PM 00:00: /18/2016 4:56:59PM 4/18/2016 4:57:07PM 00:00: /18/2016 6:44:25PM 4/18/2016 6:44:34PM 00:00: /18/2016 7:14:39PM 4/18/2016 7:15:09PM 00:00: /18/2016 8:59:13PM 4/18/2016 8:59:13PM 00:00: /19/2016 7:04:20AM 4/19/2016 7:04:27AM 00:00: /19/2016 8:38:10AM 4/19/2016 8:38:17AM 00:00: /19/ :11:50AM 4/19/ :11:58AM 00:00: /19/2016 2:20:03PM 4/19/2016 2:20:22PM 00:00: /19/2016 4:03:43PM 4/19/2016 4:04:02PM 00:00: /19/2016 4:38:51PM 4/19/2016 4:38:51PM 00:00: /19/2016 5:12:41PM 4/19/2016 5:12:41PM 00:00: /19/2016 5:23:14PM 4/19/2016 5:23:46PM 00:00: /19/2016 5:28:05PM 4/19/2016 5:28:40PM 00:00: /19/2016 6:11:58PM 4/19/2016 6:11:58PM 00:00: /20/2016 7:49:36AM 4/20/2016 7:49:43AM 00:00: /20/ :12:29AM 4/20/ :12:37AM 00:00: /20/ :55:35AM 4/20/ :55:44AM 00:00: /20/ :45:29PM 4/20/ :45:29PM 00:00: /20/2016 3:20:41PM 4/20/2016 3:20:41PM 00:00: /20/2016 3:40:34PM 4/20/2016 3:40:34PM 00:00: /20/2016 4:21:29PM 4/20/2016 4:22:48PM 00:01: /20/2016 5:45:12PM 4/20/2016 5:46:51PM 00:01: /20/2016 7:05:11PM 4/20/2016 7:05:21PM 00:00: /20/2016 7:26:37PM 4/20/2016 7:26:49PM 00:00: /21/2016 7:30:33AM 4/21/2016 7:30:40AM 00:00: /21/2016 8:12:02AM 4/21/2016 8:12:09AM 00:00: /21/2016 8:18:47AM 4/21/2016 8:18:54AM 00:00: /21/2016 9:37:17AM 4/21/2016 9:37:24AM 00:00: /21/2016 9:52:53AM 4/21/2016 9:53:00AM 00:00: /21/2016 9:53:42AM 4/21/2016 9:53:48AM 00:00: /21/ :25:38AM 4/21/ :25:57AM 00:00: /21/2016 2:18:59PM 4/21/2016 2:19:04PM 00:00: /21/2016 3:00:37PM 4/21/2016 3:00:49PM 00:00: /21/2016 4:12:25PM 4/21/2016 4:13:08PM 00:00: /21/2016 4:32:23PM 4/21/2016 4:32:38PM 00:00: /21/2016 6:31:06PM 4/21/2016 6:31:16PM 00:00: /22/2016 6:46:25AM 4/22/2016 6:46:56AM 00:00: /22/2016 7:48:33AM 4/22/2016 7:48:54AM 00:00: /22/2016 9:43:30AM 4/22/2016 9:43:37AM 00:00: /22/ :49:40AM 4/22/ :49:53AM 00:00: /22/ :43:14AM 4/22/ :43:21AM 00:00: /22/ :06:12PM 4/22/ :06:20PM 00:00:08 Created On: 05/09/2016 Page 17 of 29

18 /22/2016 3:22:14PM 4/22/2016 3:22:22PM 00:00: /22/2016 3:59:02PM 4/22/2016 3:59:12PM 00:00: /22/2016 4:45:15PM 4/22/2016 4:45:23PM 00:00: /22/2016 5:39:40PM 4/22/2016 5:44:38PM 00:04: /22/2016 5:49:44PM 4/22/2016 5:49:52PM 00:00: /22/2016 6:39:30PM 4/22/2016 6:40:49PM 00:01: /22/2016 8:24:39PM 4/22/2016 8:24:54PM 00:00: /25/2016 7:53:14AM 4/25/2016 7:53:20AM 00:00: /25/2016 9:17:59AM 4/25/2016 9:18:05AM 00:00: /25/2016 9:55:10AM 4/25/2016 9:55:24AM 00:00: /25/2016 9:58:52AM 4/25/2016 9:58:57AM 00:00: /25/ :34:50AM 4/25/ :34:59AM 00:00: /25/ :51:31AM 4/25/ :51:44AM 00:00: /25/2016 3:43:28PM 4/25/2016 3:43:28PM 00:00: /25/2016 4:24:18PM 4/25/2016 4:24:26PM 00:00: /25/2016 4:34:00PM 4/25/2016 4:34:40PM 00:00: /25/2016 6:22:08PM 4/25/2016 6:22:25PM 00:00: /25/2016 6:23:00PM 4/25/2016 6:23:33PM 00:00: /25/2016 8:00:05PM 4/25/2016 8:00:05PM 00:00: /26/2016 7:05:44AM 4/26/2016 7:05:54AM 00:00: /26/2016 7:14:25AM 4/26/2016 7:14:25AM 00:00: /26/2016 7:19:58AM 4/26/2016 7:20:03AM 00:00: /26/2016 8:10:58AM 4/26/2016 8:10:58AM 00:00: /26/2016 8:29:53AM 4/26/2016 8:29:53AM 00:00: /26/2016 8:54:51AM 4/26/2016 8:55:00AM 00:00: /26/ :04:22AM 4/26/ :04:22AM 00:00: /26/ :41:15AM 4/26/ :41:22AM 00:00: /26/ :47:21AM 4/26/ :47:26AM 00:00: /26/ :49:20AM 4/26/ :49:27AM 00:00: /26/2016 1:01:18PM 4/26/2016 1:01:23PM 00:00: /26/2016 2:03:49PM 4/26/2016 2:03:56PM 00:00: /26/2016 3:40:50PM 4/26/2016 3:41:01PM 00:00: /26/2016 4:04:21PM 4/26/2016 4:04:49PM 00:00: /26/2016 4:39:15PM 4/26/2016 4:39:37PM 00:00: /26/2016 5:37:33PM 4/26/2016 5:37:44PM 00:00: /26/2016 7:01:53PM 4/26/2016 7:02:02PM 00:00: /26/2016 8:34:12PM 4/26/2016 8:35:28PM 00:01: /27/2016 6:49:58AM 4/27/2016 6:51:09AM 00:01: /27/2016 6:55:30AM 4/27/2016 6:58:12AM 00:02: /27/2016 9:20:29AM 4/27/2016 9:20:29AM 00:00: /27/ :37:56AM 4/27/ :38:00AM 00:00: /27/2016 1:48:55PM 4/27/2016 1:49:02PM 00:00: /27/2016 1:49:36PM 4/27/2016 1:49:42PM 00:00: /27/2016 2:29:32PM 4/27/2016 2:29:37PM 00:00: /27/2016 2:30:34PM 4/27/2016 2:30:51PM 00:00: /27/2016 4:20:58PM 4/27/2016 4:22:04PM 00:01: /27/2016 5:25:30PM 4/27/2016 5:26:34PM 00:01: /27/2016 6:00:24PM 4/27/2016 6:00:24PM 00:00: /27/2016 6:00:32PM 4/27/2016 6:02:46PM 00:02: /27/2016 6:08:30PM 4/27/2016 6:08:40PM 00:00: /27/2016 6:36:05PM 4/27/2016 6:36:13PM 00:00: /27/2016 6:55:46PM 4/27/2016 6:56:12PM 00:00: /27/2016 7:49:12PM 4/27/2016 7:49:19PM 00:00: /28/2016 7:18:10AM 4/28/2016 7:18:34AM 00:00: /28/2016 7:45:01AM 4/28/2016 7:45:06AM 00:00: /28/ :13:58AM 4/28/ :14:22AM 00:00: /28/ :51:42AM 4/28/ :52:00AM 00:00: /28/ :31:35PM 4/28/ :30:18PM 00:-01: /28/2016 2:05:11PM 4/28/2016 2:06:28PM 00:01: /28/2016 4:23:32PM 4/28/2016 4:23:46PM 00:00:14 Created On: 05/09/2016 Page 18 of 29

19 /28/2016 6:22:00PM 4/28/2016 6:22:12PM 00:00: /29/2016 8:27:32AM 4/29/2016 8:27:32AM 00:00: /29/2016 8:48:37AM 4/29/2016 8:48:49AM 00:00: /29/2016 1:09:10PM 4/29/2016 1:09:18PM 00:00: /29/2016 1:11:34PM 4/29/2016 1:11:45PM 00:00: /29/2016 5:57:43PM 4/29/2016 5:57:58PM 00:00: /29/2016 7:51:04PM 4/29/2016 7:51:21PM 00:00:17 Total Events Dispatched: 242 Average Time to Dispatch: 00:00: Road Ranger Response Time Period Incident Number Road Ranger Dispatched Road Ranger Arrived Time to Arrival /1/2016 6:36:48AM 4/1/2016 6:36:58AM 00:00: /1/2016 9:30:44AM 4/1/2016 9:44:40AM 00:13: /1/ :23:15AM 4/1/ :09:30AM 00:46: /1/ :37:58AM 4/1/ :09:55AM 00:31: /1/ :04:02AM 4/1/ :51:25AM 00:47: /1/ :04:43PM 4/1/2016 1:04:24PM 00:59: /1/ :06:36PM 4/1/ :08:06PM 00:01: /1/2016 1:12:32PM 4/1/2016 1:18:57PM 00:06: /1/2016 1:22:16PM 4/1/2016 1:25:46PM 00:03: /1/2016 2:16:24PM 4/1/2016 2:32:47PM 00:16: /1/2016 3:43:43PM 4/1/2016 4:08:17PM 00:24: /1/2016 4:12:02PM 4/1/2016 4:24:29PM 00:12: /1/2016 5:19:25PM 4/1/2016 5:47:32PM 00:28: /1/2016 7:28:20PM 4/1/2016 7:44:26PM 00:16: /1/2016 7:58:19PM 4/1/2016 9:30:02PM 01:31: /4/2016 8:38:22AM 4/4/2016 8:47:00AM 00:08: /4/2016 9:17:09AM 4/4/2016 9:43:12AM 00:26: /4/ :54:20AM 4/4/ :08:06AM 00:13: /4/2016 4:02:11PM 4/4/2016 4:02:18PM 00:00: /4/2016 4:45:20PM 4/4/2016 8:21:28PM 03:36: /4/2016 5:04:08PM 4/4/2016 6:27:08PM 01:23: /4/2016 5:53:42PM 4/4/2016 6:28:52PM 00:35: /4/2016 6:35:54PM 4/4/2016 6:42:39PM 00:06: /4/2016 6:57:37PM 4/4/2016 7:49:46PM 00:52: /4/2016 7:03:28PM 4/4/2016 7:16:35PM 00:13: /4/2016 7:07:29PM 4/4/2016 7:54:30PM 00:47: /5/2016 7:29:05AM 4/5/2016 7:41:54AM 00:12: /5/2016 8:03:52AM 4/5/2016 8:03:56AM 00:00: /5/2016 9:02:02AM 4/5/2016 9:09:47AM 00:07: /5/2016 9:07:56AM 4/5/2016 9:46:45AM 00:38: /5/ :48:35AM 4/5/ :46:04PM 00:57: /5/ :56:56AM 4/5/ :27:42PM 00:30: /5/ :40:24PM 4/5/ :41:16PM 00:00: /5/2016 1:51:42PM 4/5/2016 2:02:17PM 00:10: /5/2016 2:52:22PM 4/5/2016 3:07:26PM 00:15: /5/2016 3:18:46PM 4/5/2016 4:00:07PM 00:41: /5/2016 3:24:57PM 4/5/2016 3:43:19PM 00:18: /5/2016 3:32:29PM 4/5/2016 3:32:31PM 00:00: /5/2016 3:37:44PM 4/5/2016 4:14:58PM 00:37: /5/2016 4:20:00PM 4/5/2016 4:21:47PM 00:01: /5/2016 5:00:46PM 4/5/2016 5:20:39PM 00:19: /5/2016 5:23:49PM 4/5/2016 6:02:41PM 00:38: /5/2016 8:04:29PM 4/5/2016 8:28:27PM 00:23: /5/2016 8:08:26PM 4/5/2016 8:45:02PM 00:36:36 Created On: 05/09/2016 Page 19 of 29

20 /6/2016 7:24:00AM 4/6/2016 8:18:26AM 00:54: /6/2016 7:51:09AM 4/6/2016 9:49:46AM 01:58: /6/2016 9:03:45AM 4/6/2016 9:14:11AM 00:10: /6/ :24:15AM 4/6/ :31:38AM 00:07: /6/ :46:26AM 4/6/ :16:36PM 00:30: /6/ :58:11AM 4/6/ :22:44PM 00:24: /6/2016 4:14:39PM 4/6/2016 5:38:39PM 01:24: /6/2016 7:24:04PM 4/6/2016 7:24:07PM 00:00: /6/2016 8:19:33PM 4/6/2016 8:25:59PM 00:06: /7/2016 8:51:48AM 4/7/2016 9:02:22AM 00:10: /7/2016 9:33:19AM 4/7/2016 9:48:00AM 00:14: /7/2016 9:57:28AM 4/7/ :04:03AM 00:06: /7/2016 1:24:31PM 4/7/2016 1:46:14PM 00:21: /7/2016 3:49:31PM 4/7/2016 3:53:16PM 00:03: /7/2016 3:52:12PM 4/7/2016 3:52:14PM 00:00: /7/2016 3:53:21PM 4/7/2016 4:18:32PM 00:25: /7/2016 5:53:14PM 4/7/2016 6:02:35PM 00:09: /8/2016 8:35:14AM 4/8/2016 8:39:14AM 00:04: /8/2016 9:32:44AM 4/8/2016 9:38:33AM 00:05: /8/2016 1:23:12PM 4/8/2016 1:33:12PM 00:10: /8/2016 2:07:07PM 4/8/2016 2:07:13PM 00:00: /8/2016 2:34:45PM 4/8/2016 2:34:50PM 00:00: /8/2016 2:51:22PM 4/8/2016 3:45:51PM 00:54: /8/2016 3:32:32PM 4/8/2016 4:07:48PM 00:35: /8/2016 5:57:58PM 4/8/2016 6:10:09PM 00:12: /8/2016 6:10:27PM 4/8/2016 6:39:47PM 00:29: /11/2016 7:58:42AM 4/11/2016 8:04:33AM 00:05: /11/2016 8:50:25AM 4/11/2016 9:16:02AM 00:25: /11/2016 1:47:14PM 4/11/2016 1:53:42PM 00:06: /11/2016 2:09:33PM 4/11/2016 2:26:01PM 00:16: /11/2016 4:49:42PM 4/11/2016 5:09:33PM 00:19: /12/2016 7:47:09AM 4/12/2016 7:47:12AM 00:00: /12/2016 8:16:57AM 4/12/2016 8:27:18AM 00:10: /12/2016 9:34:11AM 4/12/2016 9:49:44AM 00:15: /12/ :29:24AM 4/12/ :29:24AM 00:00: /12/ :32:13PM 4/12/ :32:53PM 00:00: /12/2016 2:12:40PM 4/12/2016 2:12:45PM 00:00: /12/2016 5:30:32PM 4/12/2016 5:37:16PM 00:06: /12/2016 6:28:57PM 4/12/2016 6:42:07PM 00:13: /12/2016 7:50:34PM 4/12/2016 7:58:46PM 00:08: /13/2016 5:53:03AM 4/13/2016 5:53:07AM 00:00: /13/2016 6:53:24AM 4/13/2016 7:40:06AM 00:46: /13/2016 8:35:42AM 4/13/2016 8:45:20AM 00:09: /13/2016 9:59:24AM 4/13/ :06:17AM 00:06: /13/ :19:38AM 4/13/ :34:05AM 00:14: /13/ :35:16AM 4/13/ :41:11AM 00:05: /13/2016 1:23:55PM 4/13/2016 1:23:57PM 00:00: /13/2016 1:22:18PM 4/13/2016 1:40:08PM 00:17: /13/2016 2:09:53PM 4/13/2016 2:24:22PM 00:14: /13/2016 2:27:14PM 4/13/2016 2:41:34PM 00:14: /13/2016 2:28:52PM 4/13/2016 2:33:09PM 00:04: /13/2016 3:09:06PM 4/13/2016 3:17:13PM 00:08: /13/2016 4:51:21PM 4/13/2016 5:07:03PM 00:15: /13/2016 7:53:25PM 4/13/2016 8:11:47PM 00:18: /13/2016 7:59:47PM 4/13/2016 8:53:36PM 00:53: /14/2016 5:28:22AM 4/14/2016 5:42:59AM 00:14: /14/2016 7:30:03AM 4/14/2016 7:30:03AM 00:00: /14/2016 9:31:03AM 4/14/2016 9:46:50AM 00:15: /14/ :35:12AM 4/14/ :25:23PM 00:50: /14/2016 3:11:51PM 4/14/2016 3:22:30PM 00:10:39 Created On: 05/09/2016 Page 20 of 29

21 /14/2016 4:28:25PM 4/14/2016 4:53:19PM 00:24: /14/2016 5:12:43PM 4/14/2016 5:21:07PM 00:08: /14/2016 5:18:15PM 4/14/2016 5:49:13PM 00:30: /14/2016 8:45:07PM 4/14/2016 8:45:14PM 00:00: /15/2016 6:29:55AM 4/15/2016 6:48:59AM 00:19: /15/2016 8:24:01AM 4/15/2016 8:40:36AM 00:16: /15/2016 9:09:53AM 4/15/2016 9:33:55AM 00:24: /15/2016 9:51:50AM 4/15/2016 9:51:59AM 00:00: /15/2016 9:52:11AM 4/15/ :54:57AM 01:02: /15/ :52:34AM 4/15/ :30:52AM 00:38: /15/ :51:10AM 4/15/ :51:12AM 00:00: /15/ :10:14AM 4/15/ :10:18AM 00:00: /15/ :14:34AM 4/15/ :14:36AM 00:00: /15/ :35:44AM 4/15/ :05:48PM 00:30: /15/2016 1:01:32PM 4/15/2016 1:15:47PM 00:14: /15/2016 1:36:23PM 4/15/2016 3:02:54PM 01:26: /15/2016 4:36:22PM 4/15/2016 4:36:22PM 00:00: /15/2016 6:59:18PM 4/15/2016 6:59:19PM 00:00: /15/2016 8:40:58PM 4/15/2016 8:43:10PM 00:02: /18/2016 6:07:59AM 4/18/2016 6:17:00AM 00:09: /18/2016 6:38:37AM 4/18/2016 6:47:41AM 00:09: /18/2016 7:32:30AM 4/18/2016 8:20:34AM 00:48: /18/2016 7:38:19AM 4/18/2016 7:49:21AM 00:11: /18/2016 8:26:37AM 4/18/2016 8:26:45AM 00:00: /18/2016 9:09:34AM 4/18/2016 9:30:17AM 00:20: /18/2016 9:49:50AM 4/18/ :02:29AM 00:12: /18/2016 3:08:31PM 4/18/2016 3:29:58PM 00:21: /18/2016 3:41:51PM 4/18/2016 4:34:14PM 00:52: /18/2016 4:38:27PM 4/18/2016 4:38:27PM 00:00: /18/2016 4:57:07PM 4/18/2016 4:57:17PM 00:00: /18/2016 6:44:34PM 4/18/2016 6:44:35PM 00:00: /18/2016 7:15:09PM 4/18/2016 7:31:36PM 00:16: /18/2016 8:59:13PM 4/18/2016 8:59:13PM 00:00: /19/2016 7:04:27AM 4/19/2016 7:14:23AM 00:09: /19/2016 8:38:17AM 4/19/2016 8:38:43AM 00:00: /19/ :11:58AM 4/19/ :22:17AM 00:10: /19/2016 2:20:22PM 4/19/2016 2:34:51PM 00:14: /19/2016 4:04:02PM 4/19/2016 4:08:31PM 00:04: /19/2016 4:38:51PM 4/19/2016 4:38:51PM 00:00: /19/2016 5:12:41PM 4/19/2016 5:12:41PM 00:00: /19/2016 5:23:46PM 4/19/2016 5:31:28PM 00:07: /19/2016 5:28:40PM 4/19/2016 5:54:46PM 00:26: /19/2016 6:11:58PM 4/19/2016 6:11:58PM 00:00: /20/2016 7:49:43AM 4/20/2016 7:49:45AM 00:00: /20/ :12:37AM 4/20/ :25:15AM 00:12: /20/ :55:44AM 4/20/ :00:37AM 00:04: /20/ :45:29PM 4/20/ :45:29PM 00:00: /20/2016 3:20:41PM 4/20/2016 3:20:41PM 00:00: /20/2016 3:40:34PM 4/20/2016 3:40:34PM 00:00: /20/2016 4:22:48PM 4/20/2016 4:38:23PM 00:15: /20/2016 5:46:51PM 4/20/2016 5:57:33PM 00:10: /20/2016 7:05:21PM 4/20/2016 7:05:24PM 00:00: /20/2016 7:26:49PM 4/20/2016 7:41:56PM 00:15: /21/2016 7:30:40AM 4/21/2016 7:45:15AM 00:14: /21/2016 8:12:09AM 4/21/2016 8:54:16AM 00:42: /21/2016 8:18:54AM 4/21/2016 8:30:55AM 00:12: /21/2016 9:37:24AM 4/21/ :18:11AM 00:40: /21/2016 9:53:00AM 4/21/2016 9:53:03AM 00:00: /21/2016 9:53:48AM 4/21/ :48:08AM 00:54: /21/ :25:57AM 4/21/ :42:30AM 00:16:33 Created On: 05/09/2016 Page 21 of 29

22 /21/2016 2:19:04PM 4/21/2016 2:19:06PM 00:00: /21/2016 3:00:49PM 4/21/2016 3:00:51PM 00:00: /21/2016 4:13:08PM 4/21/2016 4:17:08PM 00:04: /21/2016 4:32:38PM 4/21/2016 5:01:09PM 00:28: /21/2016 6:31:16PM 4/21/2016 6:38:32PM 00:07: /22/2016 6:46:56AM 4/22/2016 6:55:02AM 00:08: /22/2016 7:48:54AM 4/22/2016 8:14:19AM 00:25: /22/2016 9:43:37AM 4/22/2016 9:51:39AM 00:08: /22/ :49:53AM 4/22/ :29:20AM 00:39: /22/ :43:21AM 4/22/ :45:08AM 00:01: /22/ :06:20PM 4/22/ :30:27PM 00:24: /22/2016 3:22:22PM 4/22/2016 3:23:32PM 00:01: /22/2016 3:59:12PM 4/22/2016 4:04:22PM 00:05: /22/2016 4:45:23PM 4/22/2016 5:29:46PM 00:44: /22/2016 5:44:38PM 4/22/2016 5:55:34PM 00:10: /22/2016 5:49:52PM 4/22/2016 5:49:54PM 00:00: /22/2016 6:40:49PM 4/22/2016 6:54:06PM 00:13: /22/2016 8:24:54PM 4/22/2016 9:27:26PM 01:02: /25/2016 7:53:20AM 4/25/2016 8:12:26AM 00:19: /25/2016 9:18:05AM 4/25/2016 9:28:46AM 00:10: /25/2016 9:55:24AM 4/25/ :13:08AM 01:17: /25/2016 9:58:57AM 4/25/2016 9:58:59AM 00:00: /25/ :34:59AM 4/25/ :11:39AM 00:36: /25/ :51:44AM 4/25/ :09:42PM 00:17: /25/2016 3:43:28PM 4/25/2016 3:43:28PM 00:00: /25/2016 4:24:26PM 4/25/2016 4:38:57PM 00:14: /25/2016 4:34:40PM 4/25/2016 4:58:05PM 00:23: /25/2016 6:22:25PM 4/25/2016 6:22:26PM 00:00: /25/2016 6:23:33PM 4/25/2016 6:35:07PM 00:11: /25/2016 8:00:05PM 4/25/2016 8:00:05PM 00:00: /26/2016 7:05:54AM 4/26/2016 7:11:02AM 00:05: /26/2016 7:14:25AM 4/26/2016 7:14:25AM 00:00: /26/2016 7:20:03AM 4/26/2016 7:28:56AM 00:08: /26/2016 8:10:58AM 4/26/2016 8:10:58AM 00:00: /26/2016 8:29:53AM 4/26/2016 8:29:53AM 00:00: /26/2016 8:55:00AM 4/26/2016 9:07:03AM 00:12: /26/ :04:22AM 4/26/ :04:22AM 00:00: /26/ :41:22AM 4/26/ :12:31PM 00:31: /26/ :47:26AM 4/26/ :51:22PM 01:03: /26/ :49:27AM 4/26/ :49:30AM 00:00: /26/2016 1:01:23PM 4/26/2016 1:12:13PM 00:10: /26/2016 2:03:56PM 4/26/2016 2:03:58PM 00:00: /26/2016 3:41:01PM 4/26/2016 4:17:13PM 00:36: /26/2016 4:04:49PM 4/26/2016 4:41:02PM 00:36: /26/2016 4:39:37PM 4/26/2016 5:00:32PM 00:20: /26/2016 5:37:44PM 4/26/2016 5:49:13PM 00:11: /26/2016 7:02:02PM 4/26/2016 7:18:29PM 00:16: /26/2016 8:35:28PM 4/26/2016 8:42:46PM 00:07: /27/2016 6:51:09AM 4/27/2016 7:22:21AM 00:31: /27/2016 6:58:12AM 4/27/2016 7:22:58AM 00:24: /27/2016 9:20:29AM 4/27/2016 9:20:29AM 00:00: /27/ :38:00AM 4/27/ :47:47AM 00:09: /27/2016 1:49:02PM 4/27/2016 1:49:23PM 00:00: /27/2016 1:49:42PM 4/27/2016 1:50:03PM 00:00: /27/2016 2:29:37PM 4/27/2016 2:29:38PM 00:00: /27/2016 2:30:51PM 4/27/2016 2:43:45PM 00:12: /27/2016 4:22:04PM 4/27/2016 4:22:10PM 00:00: /27/2016 5:26:34PM 4/27/2016 5:49:58PM 00:23: /27/2016 6:00:24PM 4/27/2016 6:00:24PM 00:00: /27/2016 6:02:46PM 4/27/2016 6:23:13PM 00:20:27 Created On: 05/09/2016 Page 22 of 29

23 /27/2016 6:08:40PM 4/27/2016 6:11:38PM 00:02: /27/2016 6:36:13PM 4/27/2016 6:36:15PM 00:00: /27/2016 6:56:12PM 4/27/2016 7:16:27PM 00:20: /27/2016 7:49:19PM 4/27/2016 8:00:00PM 00:10: /28/2016 7:18:34AM 4/28/2016 7:51:11AM 00:32: /28/2016 7:45:06AM 4/28/2016 7:58:35AM 00:13: /28/ :14:22AM 4/28/ :42:05AM 00:27: /28/ :52:00AM 4/28/ :08:07PM 00:16: /28/ :30:18PM 4/28/ :45:01PM 00:14: /28/2016 2:06:28PM 4/28/2016 2:24:04PM 00:17: /28/2016 4:23:46PM 4/28/2016 4:24:44PM 00:00: /28/2016 6:22:12PM 4/28/2016 6:43:41PM 00:21: /29/2016 8:27:32AM 4/29/2016 8:27:32AM 00:00: /29/2016 8:48:49AM 4/29/2016 8:48:51AM 00:00: /29/2016 1:09:18PM 4/29/2016 1:27:05PM 00:17: /29/2016 1:11:45PM 4/29/2016 1:46:18PM 00:34: /29/2016 5:57:58PM 4/29/2016 6:07:18PM 00:09: /29/2016 7:51:21PM 4/29/2016 8:12:09PM 00:20:48 Total Road Ranger Dispatched Events: 242 Average Time to Arrival: 00:18: Road Ranger Activities Activity Type Quantity Performed Abandoned 37 Absorbent 1 Air 10 Assist FHP 32 Beverage 3 Canceled 1 Courtesy Check 38 Debris Removal 20 Deploy Cones 57 Diesel 2 Directions 4 Dispatch Not Found 1 Escort 5 Gas 14 Jump 6 MOT non-specific 72 Minor Repair 1 No Assistance 14 Oil 1 Other 3 Overheat 3 Push 4 Refusal of Service 4 Secure Load 1 Created On: 05/09/2016 Page 23 of 29

24 Tire Change 37 Tool Assist 5 Tow 2 Translate 1 Transmission 2 Transport 2 Unsuccessful repair 4 Vehicle Escort 3 Water 8 Total Activities Provided: Road Ranger Responses by Segment/Beat Number Road Ranger Response By Beat PNS 242 Created On: 05/09/2016 Page 24 of 29

25 4.3.9 Road Ranger Activities (weekly trends) Road Ranger Activities by Week Abandoned Absorbent Air Assist FHP Beverage Canceled Courtesy Check Debris Removal Deploy Cones Diesel Directions Dispatch Not Found Escort Gas Jump Minor Repair c MOT non-specific No Assistance Oil Other Overheat Push Refusal of Service Week Week Week Week Week Secure Load Tire Change Tool Assist Tow Translate Transmission Transport Unsuccessful repair Vehicle Escort Water Week Week Week Week Week Created On: 05/09/2016 Page 25 of 29

26 4.4 Monitoring and Communications Performance Measure Number of ITS Devices by Category CCTV 41 DMS 12 RWIS 1 TSS 88 Number of Incoming calls 1,955 Number of Outgoing calls 1, General Performance Measures 5.1 Adherence to Proposed Staffing Levels Proposed Worked 5640 hours 5640+hours 5.2 Adherence to Operating Hours Proposed Worked 480 hours 480+hours Created On: 05/09/2016 Page 26 of 29

27 APPENDIX A: Verification/Confirmation timestamp issue with SunGuide Currently SunGuide is incorrectly recording verification/confirmation timestamps. This issue is documented in FootPrint Issue# Until this issue is resolved we are able to verify the confirmation times meet the 1 minute time limit by examining the Status Active timestamp of each event s chronology. The problem causing the issue has been identified and fix has been proposed. The documentation has been updated below to reflect this. The Average Incident Duration graphs on page 14, however, are still calculated using the incorrect timestamps currently being generated by Sunguide and are therefore much higher than actual confirmation times. Copy of current status of Footprint Issue #3321: Workspace: SunGuide Issue: INTIAL_CONFIRMED_DATE is incorrect in EM_EVENT_PERFMEASD Issue Number: 3321 Priority: Defect Status: SwRI Verification Date: 02/18/2016 Time: 09:21:46 Creation Date: 09/09/2015 Creation Time: 11:09:53 Created By: britchson Description: Entered on 02/18/2016 at 09:21:46 CST (GMT-0600) by AJ Skillern: I was finally able to reproduce the issue. The reason this was not immediately reproducible is that it does not appear to be possible for an event created from the Operator Map to cause this issue. The only way I could reproduce this was through an event created by the SPARR app. Any event created from the map should actually be a series of more than one request to EM, one to add the event to the system and then a second to modify it. The initial request to add the event was skipping the check to see if that timestamp should be set, and then the modify request was actually setting it. When an event is created from SPARR it is only the single add event request; the successive requests to change the event owner and event status do not follow the same logic as a full modify of the event. I have compiled a hotfix for SG6.1p1 that will be available pending testing from Central Office/TERL. There is a database script that will be a part of this hotfix that should retroactively assign the INITIAL_CONFIRMED_DATE in the EM_EVENT_PERFMEASD table as well as the corresponding SYS_CONFIRMED_DATE in the EM_EVENT table. Workspace: SunGuide Issue: INTIAL_CONFIRMED_DATE is incorrect in EM_EVENT_PERFMEASD Issue Number: 3321 Priority: Defect Status: SwRI Reviewing Created On: 05/09/2016 Page 27 of 29

28 Date: 10/02/2015 Time: 10:11:20 Creation Date: 09/09/2015 Creation Time: 12:09:53 Created By: britchson Click here to view Issue in Browser Description: Entered on 10/02/2015 at 10:11:20 EDT (GMT-0400) by Brian Ritchson: Sent by Joseph Parks Brian, I want to add to the current issue some data that we seeing in D7. It seems that there is a wrinkle in the issue on some of the Mobile Uploads from our road rangers. The initial confirmation is null/blank on some of their incidents. I've attached a sample of Event Chronologies from yesterday. Take a look at the events through 294. They are all examples of missing Inital Confirmed times where it's the Road Ranger initiating the event. Then, look at when the TMC initiates the event and then sets the status to active after the Road Ranger arrives himself. The confirmed timestamp is correctly tied to the status - active time. Other incidents seem to tie the confirmed timestamp to the Location time. Entered on 09/16/2015 at 11:42:31 EDT (GMT-0400) by Tucker Brown: D3 reported the issue via the attached to this issue so there is no a separate issue. We have not yet identified why this is different. Entered on 09/16/2015 at 11:32:52 EDT (GMT-0400) by john.mcfadden@talgov.com: Is the D3 issue reported by Joe the same as what we are experiencing? Is there a footprint I can look at to see the status? Have you been able to look at SunGuide to see if there's an issue with how initial confirmed is stored? While this does not have an operator impact, it does have an impact to how we are able to report our TMC performance to District 3. Entered on 09/09/2015 at 14:53:43 EDT (GMT-0400) by Tucker Brown: Apologies. It was D3 that was reporting this issue. Contacts updated Entered on 09/09/2015 at 14:48:39 EDT (GMT-0400) by Tucker Brown: This seems like a similar issue that was ed to us by district 7. Attaching that information as well. We are looking into this issue. Entered on 09/09/2015 at 12:09:52 EDT (GMT-0400) by Brian Ritchson: In the attached event chronology report, you will see that the confirmed date does not match the information found in the event chronology. The confirmed date at the top of the report is at 10:35:33 AM and the event was set to active at 10:22:33 AM. Please work with JJ if you need any logs or additional information. Current Assignees: Tucker Brown Issue Information: Origin: City of Tallahassee Platform: Windows Server 2008 R2 Standar d x64 Current Version: SG 6.1 Created On: 05/09/2016 Page 28 of 29

29 Affected Modules: Reporting Subsystem Operational Impact: No Impact Contact Information: Last Name: Ritchson First Name: Brian Username: britchson Address: Phone: Attachments: Event_Chronology pdf Re SG Confirmation Timestamp.msg Event_Chronology-D7-Oct pdf Created On: 05/09/2016 Page 29 of 29