Pensacola SunGuide Center Monthly ITS Performance Report to Pensacola RTMC Monthly Report October 2016

Transcription

1 1.0 Operations Summary RTMC Alerts Abandoned Vehicle 87 Amber Alert 1 Congestion - 12 Crash 63 Debris 67 Disabled Vehicle 372 Off Ramp Backup 2 Other - 2 Police Activity 1 PSA 24 Road Work Scheduled - 37 Vehicle Alert 28 Vehicle Fire - 1 Visibility 8 Weather 4 Total Incidents = 709 Pensacola SunGuide Center Monthly ITS Performance Report to Regular Hours Incidents Total Regular Hours Incidents = 453 Overnight & Weekend Incidents Total Overnight & Weekend Incidents = 256 Included in the Total Incidents AVL/Road Ranger Incidents = 139 FHP/CAD Incidents = 131 Waze Incidents = 0 RTMC Meetings US-29 10/04/2016, 10/11/2016, 10/18/2016, 10/25/2016 Avalon 10/05/2016, 10/13/2016, 10/26/ Mile Bridge 10/06/2016, 10/26/2016 O&M Meeting 10/06/2016, 10/20/2016 Lessons Learned Hurricane Matthew 10/13/2016 Lunch & Learn 10/26/2016 FL 511 Meeting 10/27/2016 Tallahassee Meeting 10/28/2016 RTMC Media PIO Construction Updates RTMC Daily Operations Interviewing for RTMC Operators Hiring of RTMC Operators RTMC Training FHP Support Training Road Ranger Cross Training Maintenance Cross Training RTMC Operations Cross Training Floodgate Training SLERS Training Pensacola RTMC Monthly Report October 2016 Created On: 11/03/2016 Page 1 of 27

2 2.0 Incident Management Pensacola SunGuide Center Monthly ITS Performance Report to Total Incidents vs. Incidents that Met Targets Performance Measure # Meeting Target # Missing Target Points Incident Generation/Detection: Incident Confirmation (Verification): Generate Response Plan: Notify Participants: TOTAL INCIDENT MANAGEMENT SCORE: System Availability Operational Hours: Field Device Reliability by Category Performance Measure Percentage Points Average Uptime Percentage by Category CCTV 99.87% 20 DMS 99.66% 30 RWIS % 20 TSS 99.82% Field Device Reliability by Individual Device Performance Measure Individual Device Uptime Percentage CCTV Percentage Uptime CCTV_I-10_00-6_EB % CCTV_I-10_01-6_EB % CCTV_I-10_03-2_EB % CCTV_I-10_04-2_EB % CCTV_I-10_05-3_M % CCTV_I-10_06-8_M 97.98% CCTV_I-10_08-1_EB % CCTV_I-10_09-2_EB % CCTV_I-10_10-0_EB % CCTV_I-10_10-0_WB % CCTV_I-10_10-5_WB % CCTV_I-10_11-4_EB % CCTV_I-10_12-2_EB % CCTV_I-10_12-7_EB % CCTV_I-10_13-7_EB % CCTV_I-10_14-9_EB % CCTV_I-10_15-7_EB % Created On: 11/03/2016 Page 2 of 27

3 CCTV_I-10_16-3_M % CCTV_I-10_17-3_EB % CCTV_I-10_17-9_EB % CCTV_I-10_18-9_M % CCTV_I-10_19-7_WB % CCTV_I-10_21-4_M % CCTV_I-10_23-5_EB % CCTV_I-10_25-6_M % CCTV_I-10_26-6_WB % CCTV_I-10_28-1_EB % CCTV_I-10_29-9_EB % CCTV_I-10_30-9_M % CCTV_I-10_32-6_EB 98.39% CCTV_I-110_00-1_NB % CCTV_I-110_00-2_M % CCTV_I-110_00-4_M % CCTV_I-110_01-3_M % CCTV_I-110_02-1_NB % CCTV_I-110_02-7_SB % CCTV_I-110_04-1_SB % CCTV_I-110_04-7_SB % CCTV_I-110_05-6_NB % CCTV_SR-196_NB % CCTV_SR-196_SB 98.39% Total Devices: 41 DMS Percentage Uptime DMS_I-10_04-4_EB % DMS_I-10_08-6_EB % DMS_I-10_11-1_EB % DMS_I-10_11-1_WB 98.69% DMS_I-10_15_4_WB 97.18% DMS_I-10_15-4_EB % DMS_I-10_20-4_EB % DMS_I-10_23-1_WB % DMS_I-10_32-0_WB % DMS_I-110_01-5_NB % DMS_I-110_03-4_NB % DMS_I-110_03-6_SB % Total Devices: 12 Created On: 11/03/2016 Page 3 of 27

4 RWIS Percentage Uptime ESC BAY BRIDGE RWIS % Total Devices: 1 TSS Percentage Uptime MVDS_I-10_00-1_EB+WB % MVDS_I-10_00-6_EB+WB % MVDS_I-10_01-0_EB+WB % MVDS_I-10_01-6_EB+WB % MVDS_I-10_02-2_EB+WB % MVDS_I-10_02-7_EB+WB % MVDS_I-10_03-2_EB+WB % MVDS_I-10_03-7_EB+WB % MVDS_I-10_04-3_EB+WB % MVDS_I-10_04-8_EB+WB % MVDS_I-10_05-3_EBM % MVDS_I-10_05-3_WBM % MVDS_I-10_05-8_EB+WB % MVDS_I-10_06-3_EB+WB % MVDS_I-10_06-8_EBM % MVDS_I-10_06-8_WBM % MVDS_I-10_07-5_EB+WB 98.99% MVDS_I-10_08-1_EB+WB % MVDS_I-10_08-6_ EB+WB % MVDS_I-10_09-2_EB+WB % MVDS_I-10_10-0_EB % MVDS_I-10_10-0_WB % MVDS_I-10_10-5_WB+EB % MVDS_I-10_11-1_EB+WB % MVDS_I-10_11-4_EB+WB % MVDS_I-10_12-2_EB+WB % MVDS_I-10_12-7_EB+WB % MVDS_I-10_13-2_EB+WB % MVDS_I-10_13-7_EB+WB % MVDS_I-10_14-2_EB+WB 96.77% MVDS_I-10_14-9_EB+WB % MVDS_I-10_15-4_EB+WB % MVDS_I-10_15-7_EB+WB % MVDS_I-10_16-3_EBM % MVDS_I-10_16-3_WBM % MVDS_I-10_16-6_EB % MVDS_I-10_16-6_WB % MVDS_I-10_17-3_EB % MVDS_I-10_17-3_WB % Created On: 11/03/2016 Page 4 of 27

5 MVDS_I-10_17-9_EB % MVDS_I-10_17-9_WB % MVDS_I-10_18-6_EB % MVDS_I-10_18-6_WB % MVDS_I-10_18-9_EBM % MVDS_I-10_18-9_WBM % MVDS_I-10_19-7_WB+EB % MVDS_I-10_20-4_EB+WB % MVDS_I-10_20-9_EB+WB % MVDS_I-10_21-4_EBM % MVDS_I-10_21-4_WBM % MVDS_I-10_22-1_EB+WB % MVDS_I-10_22-6_EB+WB 99.40% MVDS_I-10_23-1_WB+EB % MVDS_I-10_23-5_EB+WB % MVDS_I-10_24-2_EB+WB % MVDS_I-10_24-7_EB+WB 97.78% MVDS_I-10_25-2_EB+WB 98.39% MVDS_I-10_25-6_EBM 98.39% MVDS_I-10_25-6_WBM 98.39% MVDS_I-10_26-1_EB+WB % MVDS_I-10_26-6_WB+EB % MVDS_I-10_27-5_EB+WB % MVDS_I-10_28-3_EB+WB % MVDS_I-10_28-7_EB+WB % MVDS_I-10_29-0_EB+WB % MVDS_I-10_29-4_EB+WB % MVDS_I-10_29-9_EB+WB % MVDS_I-10_30-5_EB+WB % MVDS_I-10_30-9_EBM % MVDS_I-10_30-9_WBM 98.69% MVDS_I-10_31-5_EB+WB % MVDS_I-10_32-0_WB+EB % MVDS_I-10_32-6_EB+WB 98.79% MVDS_I-110_00-4_NBM % MVDS_I-110_00-4_SBM % MVDS_I-110_00-9_NBM % MVDS_I-110_00-9_SBM % MVDS_I-110_01-3_NBM % MVDS_I-110_01-3_SBM % MVDS_I-110_01-9_NB+SB % MVDS_I-110_02-3_NB+SB % MVDS_I-110_02-7_SB+NB % MVDS_I-110_03-1_SB+NB % MVDS_I-110_03-6_SB+NB % MVDS_I-110_04-1_SB+NB % Created On: 11/03/2016 Page 5 of 27

6 MVDS_I-110_04-5_NB+SB % MVDS_I-110_05-0_NB+SB % MVDS_I-110_05-6_NB+SB 98.39% Total Devices: Office Systems Reliability Performance Measure Percentage Points Uptime Percentage of Central Computer System 100 % 10 Uptime Percentage of Video Wall 100 % 10 Uptime Percentage of Information Portal 100 % Data Management 4.1 Traveler Information Performance Measure Number Number of Web Site Visits 11,965 Total Web Page Visits 11,083 Total Number of referring web sites 50 Average Time on Web Page 13:059 Summary of Most Viewed Web Pages Web Pages Visited Number of Views 4, Created On: 11/03/2016 Page 6 of 27

7 Summary of Referral Types Number of Visits No Referrer 8,338 Web Sites 2,968 Search Engines 652 Created On: 11/03/2016 Page 7 of 27

8 Referring Sites Number of Visits 1, Google Bing Yahoo Yandex DuckDuckGo Baidu AOL Created On: 11/03/2016 Page 8 of 27

9 Summary of DMS Messages Posted Total Number of DMS Messages Posted: 250 Total Amount of Time Messages Posted: hours Total Number of Amber Alert Messages: 0 Total Number of Silver Alert Messages: 57 Total Number of LEO Alert Messages: 0 Total Number of Construction Related Messages: 4 Total Number of Events with DMS Messages: 34 Message Sign Response in Event ID Count Count Minutes Created On: 11/03/2016 Page 9 of 27

10 4.2 Traffic Flow Performance Measure by Roadway Segment Roadway/Direction Average Total Volume Average Average Average Speed (mph) (vehicle) Occupancy Travel Density (veh./hr) Time (veh/mi) (min) I-10 Westbound ,728, I-10 Eastbound ,804, I-110 Northbound ,583, I-110 Southbound ,588, Incident Management Monthly Report County: Escambia Roadway Segment Traffic Impact Level Number of Incidents I-10 EB 1 87 I-10 EB 2 1 I-10 EB 3 1 I-10 WB 1 76 I-10 WB 2 2 I-110 NB 1 53 I-110 SB 1 44 I-110 SB 2 3 SR-291 SB 1 3 County: Okaloosa Total for Escambia 270 Roadway Segment Traffic Impact Level Number of Incidents I-10 EB 1 2 I-10 EB 2 1 County: Santa Rosa Total for Okaloosa 3 Roadway Segment Traffic Impact Level Number of Incidents I-10 EB 1 56 I-10 EB 3 1 I-10 WB 1 44 I-10 WB 2 1 Total for Santa Rosa 102 Total Incidents: 375 Created On: 11/03/2016 Page 10 of 27

11 4.3.2 Total Number of Incidents by County, by Notifying Agency County Reporting Number of Agency Incidents Escambia CCTV 154 Escambia FHP 55 Escambia Road Ranger 61 Okaloosa D3 TMC 1 Okaloosa TMC Operations 2 Santa Rosa CCTV 59 Santa Rosa District 2 TMC 1 Santa Rosa FHP 19 Santa Rosa Road Ranger 22 Santa Rosa TMC Operations 1 Total Incidents: Incident Detection Method Incident Detection Number of Incidents CCTV 213 D3 TMC 1 District 2 TMC 1 FHP 74 Road Ranger 83 TMC Operations 3 Total Incidents: 375 Total Secondary Incidents: 1 Created On: 11/03/2016 Page 11 of 27

12 RTMC RTMC RTMC Incident Traffic Queue Detection Verification Response Clearance Time Clearance TIme Time Time Period Time I I SR Overall Av Created On: 11/03/2016 Page 12 of 27

13 4.3.5 Road Ranger Dispatch Time Period Incident Number RTMC Contacted Road Ranger Contacted Time to Dispatch /3/2016 6:06:39AM 10/3/2016 6:07:04AM 00:00: /3/2016 7:38:38AM 10/3/2016 7:38:44AM 00:00: /3/2016 8:48:54AM 10/3/2016 8:49:01AM 00:00: /3/2016 8:52:24AM 10/3/2016 8:52:30AM 00:00: /3/2016 9:15:25AM 10/3/2016 9:15:35AM 00:00: /3/2016 9:18:09AM 10/3/2016 9:18:19AM 00:00: /3/2016 9:20:53AM 10/3/2016 9:21:08AM 00:00: /3/2016 9:56:24AM 10/3/2016 9:56:59AM 00:00: /3/2016 1:53:34PM 10/3/2016 1:53:43PM 00:00: /3/2016 2:00:50PM 10/3/2016 2:00:56PM 00:00: /3/2016 2:00:58PM 10/3/2016 2:01:04PM 00:00: /3/2016 2:17:50PM 10/3/2016 2:17:50PM 00:00: /3/2016 3:13:27PM 10/3/2016 3:14:03PM 00:00: /3/2016 4:26:32PM 10/3/2016 4:26:44PM 00:00: /3/2016 4:39:42PM 10/3/2016 4:39:42PM 00:00: /3/2016 6:19:02PM 10/3/2016 6:19:21PM 00:00: /3/2016 7:30:57PM 10/3/2016 7:31:07PM 00:00: /3/2016 8:29:40PM 10/3/2016 8:30:23PM 00:00: /4/2016 6:46:37AM 10/4/2016 6:46:37AM 00:00: /4/2016 7:23:49AM 10/4/2016 7:23:55AM 00:00: /4/ :51:24AM 10/4/ :51:30AM 00:00: /4/ :02:47PM 10/4/ :02:52PM 00:00: /4/ :49:17PM 10/4/ :49:23PM 00:00: /4/ :56:32PM 10/4/ :56:40PM 00:00: /4/2016 1:42:38PM 10/4/2016 1:42:43PM 00:00: /4/2016 3:48:08PM 10/4/2016 3:48:17PM 00:00: /4/2016 4:10:18PM 10/4/2016 4:10:29PM 00:00: /4/2016 4:18:14PM 10/4/2016 4:53:44PM 00:35: /4/2016 5:11:50PM 10/4/2016 5:11:58PM 00:00: /4/2016 6:28:01PM 10/4/2016 6:28:09PM 00:00: /4/2016 6:40:11PM 10/4/2016 6:40:11PM 00:00: /4/2016 8:23:14PM 10/4/2016 8:23:36PM 00:00: /4/2016 8:37:35PM 10/4/2016 8:37:46PM 00:00: /5/2016 7:21:37AM 10/5/2016 7:21:43AM 00:00: /5/2016 7:49:30AM 10/5/2016 7:49:40AM 00:00: /5/2016 7:54:21AM 10/5/2016 7:54:38AM 00:00: /5/ :10:45AM 10/5/ :10:53AM 00:00: /5/ :44:16AM 10/5/ :44:15AM 00:00: /5/ :55:21AM 10/5/ :55:27AM 00:00: /5/ :25:19PM 10/5/ :25:26PM 00:00: /5/ :27:43PM 10/5/ :27:49PM 00:00: /5/2016 1:14:10PM 10/5/2016 1:14:15PM 00:00: /5/2016 3:19:11PM 10/5/2016 3:19:19PM 00:00: /5/2016 3:22:09PM 10/5/2016 3:22:16PM 00:00: /5/2016 6:04:20PM 10/5/2016 6:04:27PM 00:00: /5/2016 6:58:14PM 10/5/2016 6:58:23PM 00:00: /5/2016 6:59:49PM 10/5/2016 6:59:56PM 00:00: /5/2016 7:21:54PM 10/5/2016 7:23:28PM 00:01: /6/2016 6:47:04AM 10/6/2016 6:47:13AM 00:00: /6/2016 7:21:05AM 10/6/2016 7:21:18AM 00:00: /6/2016 7:38:26AM 10/6/2016 7:38:36AM 00:00: /6/2016 8:20:43AM 10/6/2016 8:21:01AM 00:00: /6/2016 9:03:21AM 10/6/2016 9:03:27AM 00:00: /6/ :02:59AM 10/6/ :03:05AM 00:00:06 Created On: 11/03/2016 Page 13 of 27

14 /6/ :32:33AM 10/6/ :32:57AM 00:00: /6/ :59:37AM 10/6/ :59:38AM 00:00: /6/2016 1:37:50PM 10/6/2016 1:38:01PM 00:00: /6/2016 2:28:55PM 10/6/2016 2:29:01PM 00:00: /6/2016 2:59:35PM 10/6/2016 2:59:35PM 00:00: /6/2016 3:45:50PM 10/6/2016 3:46:01PM 00:00: /6/2016 4:44:20PM 10/6/2016 4:44:20PM 00:00: /6/2016 5:37:17PM 10/6/2016 5:37:38PM 00:00: /6/2016 7:53:59PM 10/6/2016 7:54:07PM 00:00: /6/2016 8:00:43PM 10/6/2016 8:00:50PM 00:00: /6/2016 8:53:46PM 10/6/2016 8:54:12PM 00:00: /7/2016 8:24:43AM 10/7/2016 8:24:43AM 00:00: /7/2016 9:10:46AM 10/7/2016 9:10:52AM 00:00: /7/ :03:44AM 10/7/ :04:00AM 00:00: /7/2016 1:30:29PM 10/7/2016 1:30:29PM 00:00: /7/2016 1:58:30PM 10/7/2016 1:58:30PM 00:00: /7/2016 2:39:46PM 10/7/2016 2:39:46PM 00:00: /7/2016 3:37:25PM 10/7/2016 3:37:31PM 00:00: /7/2016 3:54:56PM 10/7/2016 3:55:05PM 00:00: /7/2016 5:02:42PM 10/7/2016 5:02:50PM 00:00: /7/2016 5:31:11PM 10/7/2016 5:31:11PM 00:00: /7/2016 7:20:41PM 10/7/2016 7:20:41PM 00:00: /7/2016 7:45:55PM 10/7/2016 7:45:55PM 00:00: /10/2016 5:30:17AM 10/10/2016 5:30:17AM 00:00: /10/2016 7:41:09AM 10/10/2016 7:41:25AM 00:00: /10/ :10:51AM 10/10/ :10:58AM 00:00: /10/ :06:12PM 10/10/ :06:29PM 00:00: /10/ :24:42PM 10/10/ :24:42PM 00:00: /10/2016 1:29:22PM 10/10/2016 1:29:22PM 00:00: /10/2016 1:55:20PM 10/10/2016 1:55:27PM 00:00: /10/2016 3:39:50PM 10/10/2016 3:39:50PM 00:00: /10/2016 5:28:33PM 10/10/2016 5:28:33PM 00:00: /11/2016 5:57:05AM 10/11/2016 5:57:02AM 00:00: /11/2016 6:18:20AM 10/11/2016 6:18:26AM 00:00: /11/2016 6:29:40AM 10/11/2016 6:29:47AM 00:00: /11/2016 8:29:05AM 10/11/2016 8:29:05AM 00:00: /11/2016 8:47:26AM 10/11/2016 8:47:15AM 00:00: /11/2016 8:48:12AM 10/11/2016 8:48:12AM 00:00: /11/2016 9:19:13AM 10/11/2016 9:19:13AM 00:00: /11/ :07:07AM 10/11/ :07:07AM 00:00: /11/ :56:06AM 10/11/ :56:06AM 00:00: /11/ :14:57AM 10/11/ :14:57AM 00:00: /11/ :45:13PM 10/11/ :45:24PM 00:00: /11/2016 1:02:57PM 10/11/2016 1:03:03PM 00:00: /11/2016 1:14:35PM 10/11/2016 1:14:35PM 00:00: /11/2016 2:20:08PM 10/11/2016 2:20:14PM 00:00: /11/2016 4:00:25PM 10/11/2016 4:00:25PM 00:00: /11/2016 4:38:06PM 10/11/2016 4:38:13PM 00:00: /11/2016 7:47:12PM 10/11/2016 7:47:12PM 00:00: /11/2016 8:03:06PM 10/11/2016 8:02:59PM 00:00: /12/2016 5:38:12AM 10/12/2016 5:38:19AM 00:00: /12/2016 7:09:19AM 10/12/2016 7:09:26AM 00:00: /12/2016 7:30:53AM 10/12/2016 7:31:01AM 00:00: /12/2016 7:54:38AM 10/12/2016 7:54:48AM 00:00: /12/2016 8:07:59AM 10/12/2016 8:08:06AM 00:00: /12/2016 8:52:13AM 10/12/2016 8:52:22AM 00:00: /12/ :12:48AM 10/12/ :13:19AM 00:00: /12/ :19:42AM 10/12/ :19:51AM 00:00: /12/ :18:59PM 10/12/ :19:15PM 00:00: /12/2016 1:50:49PM 10/12/2016 1:50:55PM 00:00:06 Created On: 11/03/2016 Page 14 of 27

15 /12/2016 3:11:27PM 10/12/2016 3:11:34PM 00:00: /12/2016 3:55:44PM 10/12/2016 3:55:44PM 00:00: /12/2016 4:34:21PM 10/12/2016 4:34:42PM 00:00: /12/2016 6:09:47PM 10/12/2016 6:10:11PM 00:00: /12/2016 6:44:57PM 10/12/2016 6:45:36PM 00:00: /12/2016 6:54:58PM 10/12/2016 6:55:28PM 00:00: /12/2016 7:30:46PM 10/12/2016 7:30:51PM 00:00: /13/2016 9:08:29AM 10/13/2016 9:08:29AM 00:00: /13/2016 9:22:27AM 10/13/2016 9:22:27AM 00:00: /13/2016 3:38:32PM 10/13/2016 3:38:46PM 00:00: /13/2016 7:27:46PM 10/13/2016 7:27:52PM 00:00: /13/2016 8:22:09PM 10/13/2016 8:22:15PM 00:00: /14/2016 5:24:10AM 10/14/2016 5:24:39AM 00:00: /14/2016 5:56:29AM 10/14/2016 5:57:14AM 00:00: /14/2016 8:06:14AM 10/14/2016 8:06:20AM 00:00: /14/2016 8:44:30AM 10/14/2016 8:44:37AM 00:00: /14/2016 8:54:32AM 10/14/2016 8:54:19AM 00:00: /14/ :44:47PM 10/14/ :44:53PM 00:00: /14/2016 1:19:39PM 10/14/2016 1:19:45PM 00:00: /14/2016 1:41:27PM 10/14/2016 1:41:32PM 00:00: /14/2016 2:07:55PM 10/14/2016 2:08:04PM 00:00: /14/2016 2:53:42PM 10/14/2016 2:53:42PM 00:00: /14/2016 3:21:11PM 10/14/2016 3:21:27PM 00:00: /14/2016 4:55:05PM 10/14/2016 4:54:49PM 00:00: /14/2016 4:59:50PM 10/14/2016 4:59:57PM 00:00: /14/2016 6:01:46PM 10/14/2016 6:01:46PM 00:00: /14/2016 8:03:09PM 10/14/2016 8:03:18PM 00:00: /14/2016 8:40:00PM 10/14/2016 8:40:00PM 00:00: /17/2016 6:22:45AM 10/17/2016 6:23:03AM 00:00: /17/2016 7:28:28AM 10/17/2016 7:28:35AM 00:00: /17/2016 9:49:09AM 10/17/2016 9:49:17AM 00:00: /17/2016 1:19:40PM 10/17/2016 1:19:40PM 00:00: /17/2016 2:25:30PM 10/17/2016 2:25:40PM 00:00: /17/2016 4:48:02PM 10/17/2016 4:48:02PM 00:00: /17/2016 4:57:18PM 10/17/2016 4:57:18PM 00:00: /17/2016 5:16:24PM 10/17/2016 5:16:24PM 00:00: /17/2016 6:54:33PM 10/17/2016 6:54:52PM 00:00: /17/2016 8:36:13PM 10/17/2016 8:36:35PM 00:00: /18/2016 6:59:53AM 10/18/2016 6:59:53AM 00:00: /18/ :32:33AM 10/18/ :32:40AM 00:00: /18/ :43:38AM 10/18/ :43:44AM 00:00: /18/ :55:40AM 10/18/ :55:49AM 00:00: /18/2016 1:07:37PM 10/18/2016 1:07:55PM 00:00: /18/2016 3:18:49PM 10/18/2016 3:18:49PM 00:00: /18/2016 3:19:21PM 10/18/2016 3:19:28PM 00:00: /18/2016 4:00:10PM 10/18/2016 4:00:33PM 00:00: /18/2016 4:39:59PM 10/18/2016 4:39:59PM 00:00: /18/2016 6:20:40PM 10/18/2016 6:21:04PM 00:00: /18/2016 6:28:23PM 10/18/2016 6:28:23PM 00:00: /19/2016 8:35:46AM 10/19/2016 8:36:12AM 00:00: /19/ :07:48PM 10/19/ :07:48PM 00:00: /19/ :11:22PM 10/19/ :11:22PM 00:00: /19/ :14:18PM 10/19/ :14:33PM 00:00: /19/2016 3:28:34PM 10/19/2016 3:28:43PM 00:00: /19/2016 4:06:52PM 10/19/2016 4:07:05PM 00:00: /19/2016 4:16:27PM 10/19/2016 4:16:35PM 00:00: /19/2016 4:41:54PM 10/19/2016 4:42:23PM 00:00: /19/2016 4:46:04PM 10/19/2016 4:46:31PM 00:00: /19/2016 4:51:15PM 10/19/2016 4:51:08PM 00:00:-07 Created On: 11/03/2016 Page 15 of 27

16 /20/2016 7:21:42AM 10/20/2016 7:21:29AM 00:00: /20/2016 8:25:15AM 10/20/2016 8:25:28AM 00:00: /20/2016 9:17:28AM 10/20/2016 9:17:28AM 00:00: /20/2016 9:24:10AM 10/20/2016 9:24:10AM 00:00: /20/2016 9:38:16AM 10/20/2016 9:38:16AM 00:00: /20/ :14:37AM 10/20/ :14:37AM 00:00: /20/ :01:43AM 10/20/ :02:04AM 00:00: /20/ :42:06AM 10/20/ :42:20AM 00:00: /20/ :21:21PM 10/20/ :21:21PM 00:00: /20/ :51:45PM 10/20/ :52:31PM 00:00: /20/2016 1:14:52PM 10/20/2016 1:14:57PM 00:00: /20/2016 1:46:17PM 10/20/2016 1:46:17PM 00:00: /20/2016 1:59:11PM 10/20/2016 1:59:20PM 00:00: /20/2016 3:41:11PM 10/20/2016 3:41:29PM 00:00: /20/2016 5:24:28PM 10/20/2016 5:24:35PM 00:00: /20/2016 5:52:17PM 10/20/2016 5:51:52PM 00:00: /20/2016 8:37:25PM 10/20/2016 8:37:37PM 00:00: /21/2016 8:14:40AM 10/21/2016 8:14:55AM 00:00: /21/2016 8:47:15AM 10/21/2016 8:47:22AM 00:00: /21/2016 9:34:47AM 10/21/2016 9:34:53AM 00:00: /21/ :21:28AM 10/21/ :21:34AM 00:00: /21/ :01:05PM 10/21/ :01:12PM 00:00: /21/ :41:16PM 10/21/ :41:16PM 00:00: /21/2016 5:43:20PM 10/21/2016 5:42:50PM 00:00: /21/2016 5:48:32PM 10/21/2016 5:49:37PM 00:01: /21/2016 7:29:34PM 10/21/2016 7:29:46PM 00:00: /21/2016 7:43:30PM 10/21/2016 7:43:53PM 00:00: /24/2016 6:29:42AM 10/24/2016 6:29:42AM 00:00: /24/ :32:48AM 10/24/ :32:55AM 00:00: /24/ :06:14AM 10/24/ :06:20AM 00:00: /24/ :32:30AM 10/24/ :32:30AM 00:00: /24/ :43:12AM 10/24/ :43:18AM 00:00: /24/ :06:23PM 10/24/ :06:32PM 00:00: /24/2016 1:27:53PM 10/24/2016 1:27:54PM 00:00: /24/2016 3:46:17PM 10/24/2016 3:46:29PM 00:00: /24/2016 4:02:54PM 10/24/2016 4:03:09PM 00:00: /24/2016 7:28:04PM 10/24/2016 7:28:20PM 00:00: /25/2016 6:40:28AM 10/25/2016 6:40:35AM 00:00: /25/2016 7:29:28AM 10/25/2016 7:29:38AM 00:00: /25/2016 7:31:56AM 10/25/2016 7:31:56AM 00:00: /25/2016 8:11:08AM 10/25/2016 8:11:16AM 00:00: /25/2016 8:29:23AM 10/25/2016 8:29:23AM 00:00: /25/ :17:16AM 10/25/ :17:29AM 00:00: /25/2016 3:35:37PM 10/25/2016 3:35:47PM 00:00: /25/2016 5:25:36PM 10/25/2016 5:25:42PM 00:00: /25/2016 6:05:11PM 10/25/2016 6:05:18PM 00:00: /26/2016 7:38:34AM 10/26/2016 7:38:34AM 00:00: /26/2016 8:27:56AM 10/26/2016 8:28:05AM 00:00: /26/2016 8:33:05AM 10/26/2016 8:33:12AM 00:00: /26/2016 9:19:45AM 10/26/2016 9:19:53AM 00:00: /26/2016 9:39:02AM 10/26/2016 9:39:14AM 00:00: /26/2016 9:48:28AM 10/26/2016 9:48:44AM 00:00: /26/ :33:52AM 10/26/ :34:15AM 00:00: /26/2016 1:36:20PM 10/26/2016 1:39:51PM 00:03: /26/2016 3:14:07PM 10/26/2016 3:15:55PM 00:01: /26/2016 4:40:28PM 10/26/2016 4:40:35PM 00:00: /26/2016 5:56:33PM 10/26/2016 5:56:40PM 00:00: /27/2016 5:37:29AM 10/27/2016 5:37:38AM 00:00: /27/2016 5:51:31AM 10/27/2016 5:51:31AM 00:00: /27/2016 6:12:21AM 10/27/2016 6:13:10AM 00:00:49 Created On: 11/03/2016 Page 16 of 27

17 /27/2016 6:52:26AM 10/27/2016 6:53:46AM 00:01: /27/2016 8:12:49AM 10/27/2016 8:12:49AM 00:00: /27/2016 8:17:20AM 10/27/2016 8:17:25AM 00:00: /27/2016 8:45:11AM 10/27/2016 8:45:11AM 00:00: /27/2016 9:07:22AM 10/27/2016 9:07:30AM 00:00: /27/2016 1:51:32PM 10/27/2016 1:51:32PM 00:00: /27/2016 1:56:53PM 10/27/2016 1:56:59PM 00:00: /27/2016 1:59:15PM 10/27/2016 1:59:21PM 00:00: /27/2016 3:29:54PM 10/27/2016 3:30:17PM 00:00: /27/2016 4:34:22PM 10/27/2016 4:34:28PM 00:00: /27/2016 6:09:26PM 10/27/2016 6:09:26PM 00:00: /28/2016 5:29:10AM 10/28/2016 5:29:32AM 00:00: /28/2016 8:04:58AM 10/28/2016 8:05:04AM 00:00: /28/2016 8:35:28AM 10/28/2016 8:35:33AM 00:00: /28/2016 8:45:56AM 10/28/2016 8:46:13AM 00:00: /28/ :16:11AM 10/28/ :16:11AM 00:00: /28/2016 2:07:48PM 10/28/2016 2:07:58PM 00:00: /28/2016 2:24:17PM 10/28/2016 2:24:24PM 00:00: /28/2016 8:01:21PM 10/28/2016 8:01:40PM 00:00: /28/2016 8:42:39PM 10/28/2016 8:42:47PM 00:00: /31/2016 5:19:20AM 10/31/2016 5:20:48AM 00:01: /31/2016 5:22:09AM 10/31/2016 5:22:27AM 00:00: /31/2016 8:02:04AM 10/31/2016 8:02:11AM 00:00: /31/2016 8:10:03AM 10/31/2016 8:10:03AM 00:00: /31/2016 8:58:33AM 10/31/2016 8:58:50AM 00:00: /31/ :43:40AM 10/31/ :43:47AM 00:00: /31/ :51:09PM 10/31/ :51:16PM 00:00: /31/2016 1:17:39PM 10/31/2016 1:17:39PM 00:00: /31/2016 1:27:20PM 10/31/2016 1:27:20PM 00:00: /31/2016 2:42:38PM 10/31/2016 2:42:38PM 00:00: /31/2016 3:39:11PM 10/31/2016 3:38:25PM 00:00: /31/2016 3:47:55PM 10/31/2016 3:48:13PM 00:00: /31/2016 3:52:02PM 10/31/2016 3:52:19PM 00:00: /31/2016 4:11:57PM 10/31/2016 4:12:11PM 00:00: /31/2016 5:21:06PM 10/31/2016 5:21:31PM 00:00: /31/2016 5:49:44PM 10/31/2016 5:50:03PM 00:00: /31/2016 5:51:00PM 10/31/2016 5:51:49PM 00:00: /31/2016 6:39:11PM 10/31/2016 6:38:34PM 00:00: /31/2016 8:24:15PM 10/31/2016 8:24:15PM 00:00:00 Total Events Dispatched: 272 Average Time to Dispatch: 00:00:16 Created On: 11/03/2016 Page 17 of 27

18 4.3.6 Road Ranger Response Time Period Incident Number Road Ranger Dispatched Road Ranger Arrived Time to Arrival /3/2016 6:07:04AM 10/3/2016 6:27:27AM 00:20: /3/2016 7:38:44AM 10/3/2016 7:49:21AM 00:10: /3/2016 8:49:01AM 10/3/2016 9:03:08AM 00:14: /3/2016 8:52:30AM 10/3/2016 8:52:32AM 00:00: /3/2016 9:15:35AM 10/3/2016 9:15:37AM 00:00: /3/2016 9:18:19AM 10/3/2016 9:39:49AM 00:21: /3/2016 9:21:08AM 10/3/2016 9:26:14AM 00:05: /3/2016 9:56:59AM 10/3/2016 9:57:17AM 00:00: /3/2016 1:53:43PM 10/3/2016 1:59:37PM 00:05: /3/2016 2:00:56PM 10/3/2016 2:25:30PM 00:24: /3/2016 2:01:04PM 10/3/2016 2:41:28PM 00:40: /3/2016 2:17:50PM 10/3/2016 2:17:50PM 00:00: /3/2016 3:14:03PM 10/3/2016 3:25:55PM 00:11: /3/2016 4:26:44PM 10/3/2016 5:02:44PM 00:36: /3/2016 4:39:42PM 10/3/2016 4:39:42PM 00:00: /3/2016 6:19:21PM 10/3/2016 6:39:21PM 00:20: /3/2016 7:31:07PM 10/3/2016 7:44:25PM 00:13: /3/2016 8:30:23PM 10/3/2016 8:39:26PM 00:09: /4/2016 6:46:37AM 10/4/2016 6:46:37AM 00:00: /4/2016 7:23:55AM 10/4/2016 7:30:56AM 00:07: /4/ :51:30AM 10/4/ :56:55AM 00:05: /4/ :02:52PM 10/4/ :02:54PM 00:00: /4/ :49:23PM 10/4/2016 1:30:37PM 00:41: /4/ :56:40PM 10/4/2016 1:09:02PM 00:12: /4/2016 1:42:43PM 10/4/2016 1:43:22PM 00:00: /4/2016 3:48:17PM 10/4/2016 4:17:17PM 00:29: /4/2016 4:10:29PM 10/4/2016 4:43:41PM 00:33: /4/2016 4:53:44PM 10/4/2016 5:13:06PM 00:19: /4/2016 5:11:58PM 10/4/2016 5:39:35PM 00:27: /4/2016 6:28:09PM 10/4/2016 6:28:11PM 00:00: /4/2016 6:40:11PM 10/4/2016 6:40:11PM 00:00: /4/2016 8:23:36PM 10/4/2016 8:48:37PM 00:25: /4/2016 8:37:46PM 10/4/2016 8:37:50PM 00:00: /5/2016 7:21:43AM 10/5/2016 7:21:44AM 00:00: /5/2016 7:49:40AM 10/5/2016 9:08:07AM 01:18: /5/2016 7:54:38AM 10/5/2016 7:54:45AM 00:00: /5/ :10:53AM 10/5/ :11:23AM 00:00: /5/ :44:15AM 10/5/ :54:52AM 00:10: /5/ :55:27AM 10/5/ :01:17PM 00:05: /5/ :25:26PM 10/5/ :53:32PM 00:28: /5/ :27:49PM 10/5/ :27:50PM 00:00: /5/2016 1:14:15PM 10/5/2016 1:14:16PM 00:00: /5/2016 3:19:19PM 10/5/2016 3:37:09PM 00:17: /5/2016 3:22:16PM 10/5/2016 4:18:14PM 00:55: /5/2016 6:04:27PM 10/5/2016 6:04:29PM 00:00: /5/2016 6:58:23PM 10/5/2016 7:15:58PM 00:17: /5/2016 6:59:56PM 10/5/2016 7:31:49PM 00:31: /5/2016 7:23:28PM 10/5/2016 7:23:30PM 00:00: /6/2016 6:47:13AM 10/6/2016 7:09:16AM 00:22: /6/2016 7:21:18AM 10/6/2016 8:02:17AM 00:40: /6/2016 7:38:36AM 10/6/2016 9:11:21AM 01:32: /6/2016 8:21:01AM 10/6/2016 8:36:09AM 00:15: /6/2016 9:03:27AM 10/6/2016 9:37:42AM 00:34: /6/ :03:05AM 10/6/ :05:28AM 00:02: /6/ :32:57AM 10/6/ :35:11AM 00:02: /6/ :59:38AM 10/6/ :59:53AM 00:00:15 Created On: 11/03/2016 Page 18 of 27

19 /6/2016 1:38:01PM 10/6/2016 1:51:44PM 00:13: /6/2016 2:29:01PM 10/6/2016 2:47:03PM 00:18: /6/2016 2:59:35PM 10/6/2016 2:59:35PM 00:00: /6/2016 3:46:01PM 10/6/2016 3:57:48PM 00:11: /6/2016 4:44:20PM 10/6/2016 4:44:20PM 00:00: /6/2016 5:37:38PM 10/6/2016 5:50:33PM 00:12: /6/2016 7:54:07PM 10/6/2016 8:16:59PM 00:22: /6/2016 8:00:50PM 10/6/2016 8:06:14PM 00:05: /6/2016 8:54:12PM 10/6/2016 9:34:05PM 00:39: /7/2016 8:24:43AM 10/7/2016 8:24:43AM 00:00: /7/2016 9:10:52AM 10/7/2016 9:12:50AM 00:01: /7/ :04:00AM 10/7/ :09:11AM 00:05: /7/2016 1:30:29PM 10/7/2016 1:30:29PM 00:00: /7/2016 1:58:30PM 10/7/2016 1:58:30PM 00:00: /7/2016 2:39:46PM 10/7/2016 2:39:46PM 00:00: /7/2016 3:37:31PM 10/7/2016 3:50:22PM 00:12: /7/2016 3:55:05PM 10/7/2016 4:07:28PM 00:12: /7/2016 5:02:50PM 10/7/2016 5:14:16PM 00:11: /7/2016 5:31:11PM 10/7/2016 5:31:11PM 00:00: /7/2016 7:20:41PM 10/7/2016 7:20:41PM 00:00: /7/2016 7:45:55PM 10/7/2016 7:45:55PM 00:00: /10/2016 5:30:17AM 10/10/2016 5:30:17AM 00:00: /10/2016 7:41:25AM 10/10/2016 8:07:23AM 00:25: /10/ :10:58AM 10/10/ :27:14AM 00:16: /10/ :06:29PM 10/10/ :19:35PM 00:13: /10/ :24:42PM 10/10/ :24:42PM 00:00: /10/2016 1:29:22PM 10/10/2016 1:29:22PM 00:00: /10/2016 1:55:27PM 10/10/2016 3:21:18PM 01:25: /10/2016 3:39:50PM 10/10/2016 3:39:50PM 00:00: /10/2016 5:28:33PM 10/10/2016 5:28:33PM 00:00: /11/2016 5:57:02AM 10/11/2016 6:11:51AM 00:14: /11/2016 6:18:26AM 10/11/2016 6:48:47AM 00:30: /11/2016 6:29:47AM 10/11/2016 6:54:32AM 00:24: /11/2016 8:29:05AM 10/11/2016 8:29:05AM 00:00: /11/2016 8:47:15AM 10/11/2016 9:10:00AM 00:22: /11/2016 8:48:12AM 10/11/2016 8:48:12AM 00:00: /11/2016 9:19:13AM 10/11/2016 9:19:13AM 00:00: /11/ :07:07AM 10/11/ :07:07AM 00:00: /11/ :56:06AM 10/11/ :56:06AM 00:00: /11/ :14:57AM 10/11/ :14:57AM 00:00: /11/ :45:24PM 10/11/ :51:16PM 00:05: /11/2016 1:03:03PM 10/11/2016 1:03:04PM 00:00: /11/2016 1:14:35PM 10/11/2016 1:14:35PM 00:00: /11/2016 2:20:14PM 10/11/2016 2:23:33PM 00:03: /11/2016 4:00:25PM 10/11/2016 4:00:25PM 00:00: /11/2016 4:38:13PM 10/11/2016 4:38:15PM 00:00: /11/2016 7:47:12PM 10/11/2016 7:47:12PM 00:00: /11/2016 8:02:59PM 10/11/2016 8:19:49PM 00:16: /12/2016 5:38:19AM 10/12/2016 5:38:27AM 00:00: /12/2016 7:09:26AM 10/12/2016 7:22:20AM 00:12: /12/2016 7:31:01AM 10/12/2016 7:31:28AM 00:00: /12/2016 7:54:48AM 10/12/2016 8:07:42AM 00:12: /12/2016 8:08:06AM 10/12/2016 8:18:16AM 00:10: /12/2016 8:52:22AM 10/12/2016 8:57:36AM 00:05: /12/ :13:19AM 10/12/ :36:44AM 00:23: /12/ :19:51AM 10/12/ :50:41AM 00:30: /12/ :19:15PM 10/12/ :22:16PM 00:03: /12/2016 1:50:55PM 10/12/2016 2:10:53PM 00:19: /12/2016 3:11:34PM 10/12/2016 3:29:08PM 00:17:34 Created On: 11/03/2016 Page 19 of 27

20 /12/2016 3:55:44PM 10/12/2016 3:55:44PM 00:00: /12/2016 4:34:42PM 10/12/2016 4:46:37PM 00:11: /12/2016 6:10:11PM 10/12/2016 6:13:03PM 00:02: /12/2016 6:45:36PM 10/12/2016 7:06:06PM 00:20: /12/2016 6:55:28PM 10/12/2016 6:55:31PM 00:00: /12/2016 7:30:51PM 10/12/2016 7:43:12PM 00:12: /13/2016 9:08:29AM 10/13/2016 9:08:29AM 00:00: /13/2016 9:22:27AM 10/13/2016 9:22:27AM 00:00: /13/2016 3:38:46PM 10/13/2016 3:54:11PM 00:15: /13/2016 7:27:52PM 10/13/2016 7:28:13PM 00:00: /13/2016 8:22:15PM 10/13/2016 8:46:56PM 00:24: /14/2016 5:24:39AM 10/14/2016 5:35:44AM 00:11: /14/2016 5:57:14AM 10/14/2016 6:00:47AM 00:03: /14/2016 8:06:20AM 10/14/2016 8:24:31AM 00:18: /14/2016 8:44:37AM 10/14/2016 8:50:28AM 00:05: /14/2016 8:54:19AM 10/14/2016 8:58:56AM 00:04: /14/ :44:53PM 10/14/2016 1:19:08PM 00:34: /14/2016 1:19:45PM 10/14/2016 1:33:22PM 00:13: /14/2016 1:41:32PM 10/14/2016 1:41:34PM 00:00: /14/2016 2:08:04PM 10/14/2016 2:30:57PM 00:22: /14/2016 2:53:42PM 10/14/2016 2:53:42PM 00:00: /14/2016 3:21:27PM 10/14/2016 3:31:42PM 00:10: /14/2016 4:54:49PM 10/14/2016 5:08:13PM 00:13: /14/2016 4:59:57PM 10/14/2016 5:13:50PM 00:13: /14/2016 6:01:46PM 10/14/2016 6:01:46PM 00:00: /14/2016 8:03:18PM 10/14/2016 8:26:49PM 00:23: /14/2016 8:40:00PM 10/14/2016 8:40:00PM 00:00: /17/2016 6:23:03AM 10/17/2016 6:23:50AM 00:00: /17/2016 7:28:35AM 10/17/2016 7:45:01AM 00:16: /17/2016 9:49:17AM 10/17/ :04:19AM 00:15: /17/2016 1:19:40PM 10/17/2016 1:19:40PM 00:00: /17/2016 2:25:40PM 10/17/2016 2:41:43PM 00:16: /17/2016 4:48:02PM 10/17/2016 4:48:02PM 00:00: /17/2016 4:57:18PM 10/17/2016 4:57:18PM 00:00: /17/2016 5:16:24PM 10/17/2016 5:16:24PM 00:00: /17/2016 6:54:52PM 10/17/2016 7:15:47PM 00:20: /17/2016 8:36:35PM 10/17/2016 9:35:04PM 00:58: /18/2016 6:59:53AM 10/18/2016 6:59:53AM 00:00: /18/ :32:40AM 10/18/ :36:47AM 00:04: /18/ :43:44AM 10/18/ :14:21AM 00:30: /18/ :55:49AM 10/18/ :53:24PM 00:57: /18/2016 1:07:55PM 10/18/2016 2:11:17PM 01:03: /18/2016 3:18:49PM 10/18/2016 3:18:49PM 00:00: /18/2016 3:19:28PM 10/18/2016 3:41:34PM 00:22: /18/2016 4:00:33PM 10/18/2016 4:23:11PM 00:22: /18/2016 4:39:59PM 10/18/2016 7:28:07PM 02:48: /18/2016 6:21:04PM 10/18/2016 6:31:52PM 00:10: /18/2016 6:28:23PM 10/18/2016 6:28:23PM 00:00: /19/2016 8:36:12AM 10/19/2016 9:05:01AM 00:28: /19/ :07:48PM 10/19/ :07:48PM 00:00: /19/ :11:22PM 10/19/ :11:22PM 00:00: /19/ :14:33PM 10/19/ :22:40PM 00:08: /19/2016 3:28:43PM 10/19/2016 3:55:30PM 00:26: /19/2016 4:07:05PM 10/19/2016 4:07:07PM 00:00: /19/2016 4:16:35PM 10/19/2016 4:16:37PM 00:00: /19/2016 4:42:23PM 10/19/2016 4:42:24PM 00:00: /19/2016 4:46:31PM 10/19/2016 5:05:38PM 00:19: /19/2016 4:51:08PM 10/19/2016 6:01:13PM 01:10: /20/2016 7:21:29AM 10/20/2016 7:31:55AM 00:10: /20/2016 8:25:28AM 10/20/2016 8:41:32AM 00:16:04 Created On: 11/03/2016 Page 20 of 27

21 /20/2016 9:17:28AM 10/20/2016 9:17:28AM 00:00: /20/2016 9:24:10AM 10/20/2016 9:24:10AM 00:00: /20/2016 9:38:16AM 10/20/2016 9:38:16AM 00:00: /20/ :14:37AM 10/20/ :14:37AM 00:00: /20/ :02:04AM 10/20/ :19:03AM 00:16: /20/ :42:20AM 10/20/ :24:59PM 00:42: /20/ :21:21PM 10/20/ :21:21PM 00:00: /20/ :52:31PM 10/20/2016 1:04:20PM 00:11: /20/2016 1:14:57PM 10/20/2016 1:18:32PM 00:03: /20/2016 1:46:17PM 10/20/2016 1:46:17PM 00:00: /20/2016 1:59:20PM 10/20/2016 2:15:40PM 00:16: /20/2016 3:41:29PM 10/20/2016 4:08:08PM 00:26: /20/2016 5:24:35PM 10/20/2016 5:24:37PM 00:00: /20/2016 5:51:52PM 10/20/2016 6:11:58PM 00:20: /20/2016 8:37:37PM 10/20/2016 8:48:25PM 00:10: /21/2016 8:14:55AM 10/21/2016 8:20:56AM 00:06: /21/2016 8:47:22AM 10/21/2016 8:49:01AM 00:01: /21/2016 9:34:53AM 10/21/2016 9:35:58AM 00:01: /21/ :21:34AM 10/21/ :33:11AM 00:11: /21/ :01:12PM 10/21/ :02:06PM 00:00: /21/ :41:16PM 10/21/ :41:16PM 00:00: /21/2016 5:42:50PM 10/21/2016 7:11:11PM 01:28: /21/2016 5:49:37PM 10/21/2016 5:49:39PM 00:00: /21/2016 7:29:46PM 10/21/2016 7:29:59PM 00:00: /21/2016 7:43:53PM 10/21/2016 7:43:55PM 00:00: /24/2016 6:29:42AM 10/24/2016 6:29:42AM 00:00: /24/ :32:55AM 10/24/ :37:18AM 00:04: /24/ :06:20AM 10/24/ :16:20AM 00:10: /24/ :32:30AM 10/24/ :32:30AM 00:00: /24/ :43:18AM 10/24/ :43:21AM 00:00: /24/ :06:32PM 10/24/ :06:35PM 00:00: /24/2016 1:27:54PM 10/24/2016 1:28:00PM 00:00: /24/2016 3:46:29PM 10/24/2016 4:07:43PM 00:21: /24/2016 4:03:09PM 10/24/2016 4:49:50PM 00:46: /24/2016 7:28:20PM 10/24/2016 7:43:14PM 00:14: /25/2016 6:40:35AM 10/25/2016 7:04:03AM 00:23: /25/2016 7:29:38AM 10/25/2016 7:47:32AM 00:17: /25/2016 7:31:56AM 10/25/2016 7:31:56AM 00:00: /25/2016 8:11:16AM 10/25/2016 8:12:27AM 00:01: /25/2016 8:29:23AM 10/25/2016 8:29:23AM 00:00: /25/ :17:29AM 10/25/ :32:23AM 00:14: /25/2016 3:35:47PM 10/25/2016 3:48:01PM 00:12: /25/2016 5:25:42PM 10/25/2016 5:37:46PM 00:12: /25/2016 6:05:18PM 10/25/2016 6:05:23PM 00:00: /26/2016 7:38:34AM 10/26/2016 7:38:34AM 00:00: /26/2016 8:28:05AM 10/26/2016 8:28:07AM 00:00: /26/2016 8:33:12AM 10/26/2016 8:33:14AM 00:00: /26/2016 9:19:53AM 10/26/2016 9:32:08AM 00:12: /26/2016 9:39:14AM 10/26/2016 9:49:33AM 00:10: /26/2016 9:48:44AM 10/26/ :32:01AM 00:43: /26/ :34:15AM 10/26/ :46:29AM 00:12: /26/2016 1:39:51PM 10/26/2016 1:50:41PM 00:10: /26/2016 3:15:55PM 10/26/2016 3:34:51PM 00:18: /26/2016 4:40:35PM 10/26/2016 4:56:53PM 00:16: /26/2016 5:56:40PM 10/26/2016 6:08:25PM 00:11: /27/2016 5:37:38AM 10/27/2016 5:37:40AM 00:00: /27/2016 5:51:31AM 10/27/2016 5:51:31AM 00:00: /27/2016 6:13:10AM 10/27/2016 6:16:23AM 00:03: /27/2016 6:53:46AM 10/27/2016 7:50:16AM 00:56: /27/2016 8:12:49AM 10/27/2016 8:12:49AM 00:00:00 Created On: 11/03/2016 Page 21 of 27

22 /27/2016 8:17:25AM 10/27/2016 8:21:11AM 00:03: /27/2016 8:45:11AM 10/27/2016 8:45:11AM 00:00: /27/2016 9:07:30AM 10/27/2016 9:12:47AM 00:05: /27/2016 1:51:32PM 10/27/2016 1:51:32PM 00:00: /27/2016 1:56:59PM 10/27/2016 2:12:54PM 00:15: /27/2016 1:59:21PM 10/27/2016 2:40:13PM 00:40: /27/2016 3:30:17PM 10/27/2016 3:34:37PM 00:04: /27/2016 4:34:28PM 10/27/2016 4:45:35PM 00:11: /27/2016 6:09:26PM 10/27/2016 6:09:26PM 00:00: /28/2016 5:29:32AM 10/28/2016 5:29:35AM 00:00: /28/2016 8:05:04AM 10/28/2016 8:14:50AM 00:09: /28/2016 8:35:33AM 10/28/2016 8:55:42AM 00:20: /28/2016 8:46:13AM 10/28/2016 9:18:25AM 00:32: /28/ :16:11AM 10/28/ :16:11AM 00:00: /28/2016 2:07:58PM 10/28/2016 2:21:01PM 00:13: /28/2016 2:24:24PM 10/28/2016 2:32:34PM 00:08: /28/2016 8:01:40PM 10/28/2016 8:05:31PM 00:03: /28/2016 8:42:47PM 10/28/2016 9:10:35PM 00:27: /31/2016 5:20:48AM 10/31/2016 5:20:50AM 00:00: /31/2016 5:22:27AM 10/31/2016 5:49:11AM 00:26: /31/2016 8:02:11AM 10/31/2016 8:35:11AM 00:33: /31/2016 8:10:03AM 10/31/2016 8:10:03AM 00:00: /31/2016 8:58:50AM 10/31/2016 9:07:11AM 00:08: /31/ :43:47AM 10/31/ :14:15PM 00:30: /31/ :51:16PM 10/31/2016 1:13:06PM 00:21: /31/2016 1:17:39PM 10/31/2016 1:17:39PM 00:00: /31/2016 1:27:20PM 10/31/2016 1:27:20PM 00:00: /31/2016 2:42:38PM 10/31/2016 2:42:38PM 00:00: /31/2016 3:38:25PM 10/31/2016 3:41:58PM 00:03: /31/2016 3:48:13PM 10/31/2016 4:28:19PM 00:40: /31/2016 3:52:19PM 10/31/2016 4:04:08PM 00:11: /31/2016 4:12:11PM 10/31/2016 4:16:45PM 00:04: /31/2016 5:21:31PM 10/31/2016 5:22:37PM 00:01: /31/2016 5:50:03PM 10/31/2016 6:39:21PM 00:49: /31/2016 5:51:49PM 10/31/2016 5:55:22PM 00:03: /31/2016 6:38:34PM 10/31/2016 7:27:37PM 00:49: /31/2016 8:24:15PM 10/31/2016 8:24:15PM 00:00:00 Total Road Ranger Dispatched Events: 272 Average Time to Arrival: 00:15:36 Created On: 11/03/2016 Page 22 of 27

23 4.3.7 Road Ranger Activities Pensacola SunGuide Center Monthly ITS Performance Report to Activity Type Quantity Performed Abandoned 43 Air 15 Assist FHP 26 Beverage 7 Courtesy Check 73 Debris Removal 36 Deploy Cones 100 Dispatch Not Found 1 Escort 1 Fire 1 Gas 26 Jump 7 MOT non-specific 91 Minor Repair 4 No Assistance 13 Other 2 Overheat 7 Phone 1 Push 4 Refusal of Service 2 Secure Load 1 Tire Change 29 Tool Assist 10 Transport 3 Unsuccessful repair 12 Water 7 Total Activities Provided: Road Ranger Responses by Segment/Beat Number Road Ranger Response By Beat PNS 272 Created On: 11/03/2016 Page 23 of 27

24 Abandoned Air Assist FHP Beverage Courtesy Check Debris Removal Deploy Cones Dispatch Not Found Escort Fire Gas Jump Minor Repair MOT non-specific No Assistance Other Overheat Phone Push Refusal of Service Secure Load Tire Change Tool Assist Transport Unsuccessful repair Water Pensacola SunGuide Center Monthly ITS Performance Report to Road Ranger Activities (weekly trends) Road Ranger Activities by Week W k 2 W k 3 W k 4 W k 5 W k Created On: 11/03/2016 Page 24 of 27

25 4.4 Monitoring and Communications Performance Measure Number of ITS Devices by Category CCTV 41 DMS 12 RWIS 1 TSS 88 Number of Incoming calls 2,044 Number of Outgoing calls 1, General Performance Measures 5.1 Adherence to Proposed Staffing Levels Proposed Worked 5332 hours 5332+hours 5.2 Adherence to Operating Hours Proposed Worked 496 hours 496+hours Created On: 11/03/2016 Page 25 of 27

26 APPENDIX A: Verification/Confirmation timestamp issue with SunGuide Currently SunGuide is incorrectly recording verification/confirmation timestamps. This issue is documented in FootPrint Issue# Until this issue is resolved we are able to verify the confirmation times meet the 1 minute time limit by examining the Status Active timestamp of each event s chronology. The problem causing the issue has been identified and a fix has been proposed. The documentation has been updated below to reflect this. The Average Incident Duration graphs on page 12, however, are still calculated using the incorrect timestamps currently being generated by Sunguide and are therefore much higher than actual confirmation times. Copy of current status of Footprint Issue #3321: Workspace: SunGuide Issue: INTIAL_CONFIRMED_DATE is incorrect in EM_EVENT_PERFMEASD Issue Number: 3321 Priority: Defect Status: SwRI Verification Date: 02/18/2016 Time: 09:21:46 Creation Date: 09/09/2015 Creation Time: 11:09:53 Created By: britchson Description: Entered on 02/18/2016 at 09:21:46 CST (GMT-0600) by AJ Skillern: I was finally able to reproduce the issue. The reason this was not immediately reproducible is that it does not appear to be possible for an event created from the Operator Map to cause this issue. The only way I could reproduce this was through an event created by the SPARR app. Any event created from the map should actually be a series of more than one request to EM, one to add the event to the system and then a second to modify it. The initial request to add the event was skipping the check to see if that timestamp should be set, and then the modify request was actually setting it. When an event is created from SPARR it is only the single add event request; the successive requests to change the event owner and event status do not follow the same logic as a full modify of the event. I have compiled a hotfix for SG6.1p1 that will be available pending testing from Central Office/TERL. There is a database script that will be a part of this hotfix that should retroactively assign the INITIAL_CONFIRMED_DATE in the EM_EVENT_PERFMEASD table as well as the corresponding SYS_CONFIRMED_DATE in the EM_EVENT table. Workspace: SunGuide Issue: INTIAL_CONFIRMED_DATE is incorrect in EM_EVENT_PERFMEASD Issue Number: 3321 Priority: Defect Status: SwRI Reviewing Date: 10/02/2015 Time: 10:11:20 Creation Date: 09/09/2015 Creation Time: 12:09:53 Created By: britchson Created On: 11/03/2016 Page 26 of 27

27 Description: Entered on 10/02/2015 at 10:11:20 EDT (GMT-0400) by Brian Ritchson: Sent by Joseph Parks Brian, I want to add to the current issue some data that we seeing in D7. It seems that there is a wrinkle in the issue on some of the Mobile Uploads from our road rangers. The initial confirmation is null/blank on some of their incidents. I've attached a sample of Event Chronologies from yesterday. Take a look at the events through 294. They are all examples of missing Inital Confirmed times where it's the Road Ranger initiating the event. Then, look at when the TMC initiates the event and then sets the status to active after the Road Ranger arrives himself. The confirmed timestamp is correctly tied to the status - active time. Other incidents seem to tie the confirmed timestamp to the Location time. Entered on 09/16/2015 at 11:42:31 EDT (GMT-0400) by Tucker Brown: D3 reported the issue via the attached to this issue so there is no a separate issue. We have not yet identified why this is different. Entered on 09/16/2015 at 11:32:52 EDT (GMT-0400) by john.mcfadden@talgov.com: Is the D3 issue reported by Joe the same as what we are experiencing? Is there a footprint I can look at to see the status? Have you been able to look at SunGuide to see if there's an issue with how initial confirmed is stored? While this does not have an operator impact, it does have an impact to how we are able to report our TMC performance to District 3. Entered on 09/09/2015 at 14:53:43 EDT (GMT-0400) by Tucker Brown: Apologies. It was D3 that was reporting this issue. Contacts updated Entered on 09/09/2015 at 14:48:39 EDT (GMT-0400) by Tucker Brown: This seems like a similar issue that was ed to us by district 7. Attaching that information as well. We are looking into this issue. Entered on 09/09/2015 at 12:09:52 EDT (GMT-0400) by Brian Ritchson: In the attached event chronology report, you will see that the confirmed date does not match the information found in the event chronology. The confirmed date at the top of the report is at 10:35:33 AM and the event was set to active at 10:22:33 AM. Please work with JJ if you need any logs or additional information. Current Assignees: Tucker Brown Issue Information: Origin: City of Tallahassee Platform: Windows Server 2008 R2 Standar Current Version: SG 6.1 d x64 Affected Modules: Reporting Subsystem Operational Impact: No Impact Contact Information: Last Name: Ritchson First Name: Brian Username: britchson Address: brian.ritchson@dot.state.fl.us Phone: Attachments: Event_Chronology pdf Re SG Confirmation Timestamp.msg Created On: 11/03/2016 Page 27 of 27