NGEE ANN POLYTECHNIC

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1 NGEE ANN POLYTECHNIC Blackboard Collaborate Launcher for Windows (Staff) DOCUMENT CHANGE HISTORY Version Date Summary of Change Updated By Reviewed By Approved By Oct-14 Revised Guide for the new Blackboard Collaborate Launcher for Windows (Staff) Apr-17 Updated with Windows 10 screenshots Johnny Ng Lim Peng Heng Lim Peng Heng Johnny Ng Lim Peng Heng Lim Peng Heng Page 1 of 9

2 Blackboard Collaborate Launcher for Windows (Staff) Last Modified, 11 Apr 2017 For Windows 7 users, please see Appendix I below BEFORE proceeding to Step 2. For Windows 8 or 10 users, you may proceed to Step 2. Download and install the Blackboard Collaborate Launcher. CLICK HERE or go to (Use either Firefox or Chrome browser) Step-by-step Guide for Step 2 a. Select the Operating System and click the [Download] button. Figure 1: Select Operating System NOTE: If you see the following page instead, you can click on [download the Blackboard Collaborate Launcher.] to go to Get the Launcher page to download the launcher. Figure 2: Download Blackboard Collaborate Launcher Page 2 of 9

3 b. You will be prompt to save the BlackboardCollaborateLauncher-Win.msi. Different browsers handle this scenario differently and the behavior of each browser may vary depending on how you configured your browser settings. - Firefox prompts you to save the Windows installer BlackboardCollaborateLauncher-Win.msi. Save the file. The default save location is your browser's Downloads library. Open the Downloads library and, when the download is complete, open the file to start the Blackboard Collaborate setup wizard. NOTE: DO NOT close the Firefox browser, it will be continued for Step 4 later. Figure 3: Firefox Download Prompt - Chrome prompts you to save the Windows installer BlackboardCollaborateLauncher-Win.msi. Save the file. The default save location is your Downloads folder. In the bottom-left corner of your browser window, Chrome shows you the progress of the download. When the download is complete, click the downloaded file to start the Blackboard Collaborate setup wizard. NOTE: DO NOT close the chrome browser, it will be continued for Step 4 later. Figure 4: Chrome Download Indicator c. Windows may prompt you with a Security Warning dialog, asking if you want to run this file. If so, click [Run] to continue the Blackboard Collaborate setup wizard. Click [Next >] to start the setup wizard and [Finish] when complete. Figure 5: Blackboard Collaborate Launcher Setup Page 3 of 9

4 The setup wizard installs the Windows Blackboard Collaborate Launcher and adds it to the Start menu s All apps list. Windows 8 users can find the Blackboard Collaborate Launcher shortcut in Metro view. Figure 6: Windows 10 (Start menu > All apps) Figure 7: Windows 8 (Metro view) If you are joining the Blackboard Collaborate session using NPNet network, including NPWireless and NPWirelessx WiFi, please see see Appendix II below BEFORE proceeding to Step 4. Enter the Blackboard Collaborate Configuration Room. Step-by-step Guide for Step 4 a. Continuing from the webpage in Step 2, go back to the browser (Firefox/Chrome) and click on [Join] to enter the Blackboard Collaborate Configuration room. Figure 8: Join Blackboard Collaborate Configuration Room Page 4 of 9

5 b. Your browser prompts you to open the meeting.collab file. How you open the file depends on which browser you are using. The behavior of each browser may vary depending on how you configured its settings. - Firefox asks you what to do with the.collab file. Select [Open with] and then [Blackboard Collaborate Launcher] from the drop-down list which is the default option. Figure 9: Firefox Open meeting.collab File - Chrome presents the.collab file at the bottom of your browser window. Click the file name. Figure 10: Chrome meeting.collab File c. It may prompt you with a Security Warning dialog, asking if you want to run this application. If so, select [Do not show this again for apps from the publisher and location above] so you will not see this dialog next time you launch Blackboard Collaborate. Then click [Run]. Figure 11: Security Warning NOTE: It may take several minutes for Blackboard Collaborate to download the package before it launches during the first time. It may seem like nothing is happening. Do be patient and wait for the Launcher to open. Page 5 of 9

6 d. Before your Blackboard Collaborate session opens, it may prompt you to select the connection speed. Select [Wireless (300 Kbps)] from the drop-down list. Check on [Don t show this dialog again] so you will not see this dialog next time. Then click [OK] and your Blackboard Collaborate launches. Figure 12: Blackboard Collaborate Wireless (300kpbs) e. When Blackboard Collaborate is launched, you will see the following. In this configuration room, follow the instruction under 1. Configure your audio to setup the speaker and microphone. After you have setup the audio, you may close the Blackboard Collaborate Configuration Room. You can now attend your module s Blackboard Collaborate session or view the recordings. Figure 13: Blackboard Collaborate Page 6 of 9

7 Appendix I If you are a staff with a NP issued notebook using Microsoft Windows 7 or older and having the "NPNet and SCH & DEPT Menus" on your Windows "Start" Menu -> All Programs", it may cause a conflict and would have to be removed before you proceed with the launcher installation : Figure 14: Windows Start Menu a. Plug in a staff LAN network connection into your notebook computer. b. Login to NPNet. c. Save this batch file [Remove Start_menu.bat]: CLICK HERE or go to d. Double-Click on the [Remove Start_menu.bat] file. A command-prompt window will open. Press any key to close the command-prompt when done. Figure 15: Batch File Remove Roaming Profile s Start Menu e. Logout of NPNet. f. Login to NPNet. g. Check your Windows "Start" Menu -> All Programs" and verify that the "NPNet and SCH & DEPT Menus" have been removed. h. If so, proceed to Step 2 on page 2. i. If not, please restart your computer and re-verify if the "NPNet and SCH & DEPT Menus" have been successfully removed. If the "NPNet Menu" and SCH & DEPT Menus" is removed, proceed to Step 2 on page 2. If not, please bring your notebook computer to the CC IT Helpdesk on the ground floor of Block 27 during office hours for assistance. Page 7 of 9

8 Appendix II If users are accessing Blackboard Collaborate session through NPNet network, including NPWireless and NPWirelessx WiFi, you may encounter the following Error window keeps popping-up when the Blackboard Collaborate session is launching. The following network settings will have to be set to prevent this error box from popping-up when launching Blackboard Collaborate session. Figure 16: Network Connection Pop-up Error a. Open the Blackboard Collaborate Launcher Application. Windows 10: via Start Menu -> All apps Figure 17: Windows 10 (Start menu > All apps) Windows 8: via Start page in Metro view. Figure 18: Windows 8 (Metro view) Page 8 of 9

9 b. Select the Advanced tab and click [Network Settings]. Figure 19: Advanced Network Settings c. Select [Direct connection] and click [OK]. Figure 19: Direct Connection d. Close the Blackboard Collaborate Launcher application. e. Proceed to Step 4 on page 4. Page 9 of 9