2018 Laptop Transfer of Ownership and Restore Instructions

Transcription

1 2018 Laptop Transfer of Ownership and Restore Instructions HP EliteBook Folio 9480m HP EliteBook 840 G1 Rev Page 1 of 5

2 ITS Policies and Information Laptop Transfer of Ownership Terms Student/graduate assumes ownership of laptop issued by the University. Student/graduate assumes responsibility for all maintenance and repairs related to the computer equipment issued by the University. DMU Help Desk support for the University issued laptop will no longer be available after June 30, Student/graduate agrees to run the restore process provided as a part of the graduation packet on the laptop issued to the student by the University no later than June 30, Student/graduate acknowledges it is their personal responsibility for backing up files prior to running the restore process and the University is not responsible for any lost data. Access of DMU Electronic Resources Student/graduate must change their account password and set a security question via the Centrify Password Reset tool by June 30, DMU Office 365 license will change to only after June 30, Office 365, OneDrive, OneNote, and other Office 365 web service access will be removed and no access to data stored there will be allowed after June 30, Student/graduate will no longer have access to campus printers and their printing account. All remaining balances will be forfeit as of June 30, Services After Graduation After commencement, there will be changes that will affect your DMU laptop and access to some DMU services. These changes will occur on June 30, Office 365 Login Name Change Once your status changes from student to alumnus, your login name for your account will also change. Currently your login is: [DMU Username]@student.dmu.edu After the status change your login will be: [DMU Username]@alumni.dmu.edu Retention Once a year you will receive an asking you if you d like to keep your DMU address active. Failure to opt-in will result in the termination of your DMU address. - Reminder: DMU will never ask you for your password. Office 365 License Your Office 365 Pro Plus license through Des Moines University will expire on June 30, You will keep your access, but will no longer have access to any other Office 365 services. This includes, but is not limited to, Office Pro Plus (Word, PowerPoint, OneNote, OneDrive etc). Campus Printing Access to campus printers and your printing credits will expire on June 30, Please perform all campus printing prior to June 30, No refunds and/or transfers will be given for any unused print credits. Help Desk Support After June 30, 2018, your DMU Help Desk support will become limited. The Help Desk will be available to answer general questions, but support for your laptop will end on June 30, Library Resources As alumni, the Library's electronic resources and databases will only be accessible from on campus after you graduate. You will not be able to access library resources from off campus. However, if you are not affiliated with a library that can provide resources like interlibrary loan, you can use a service called Loansome Doc to request articles from medical libraries across the country, including Des Moines University. For more information see our guide at Page 2 of 5

3 Before the Restore IT IS VERY IMPORTANT THAT ALL STEPS IN THIS SECTION BE COMPLETED BEFORE YOU RUN THE WINDOWS RESTORE PROCESS! I. Backup Your Files Back up your files! Once the restore process starts, all files on the laptop will be deleted! Click on Start, then Computer. Browse to Local Disk C > Users Expand the folder with your username. Copy the following folders to an external source (external hard drive or cloud drive) o Desktop o Documents o Favorites o Links o Music o Pictures o Videos o Downloads II. Export OneNote Notebooks If you have OneNote Notebooks stored in OneDrive you will need to export them as a ONEPKG file. This will store all your pages and notes in a format that can be easily re-opened in the OneNote app. 1. Open any notebooks that are a currently closed and still stored in your OneDrive. 2. Ensure those notebooks are fully synced before continuing. NOTE Do not proceed with exporting a notebook until it has fully synced. To Export: 3. Select the notebook to export 4. Click the File Tab 5. Click Export 6. Click Notebook 7. Click OneNote Package (*.onepkg) 8. Click Export 9. Save the file to your backup device Repeat steps 3 through 10 for all notebooks. III. Export files from OneDrive You can access your OneDrive from the web: After logging in, click OneDrive. Follow the instructions on the following link to download files from OneDrive 84fe-d02e8fa5df05 Page 3 of 5

4 IV. Backup Other Items If you would like to backup Sticky Notes, Firefox or Chrome Bookmarks; copy and paste them to your external source to restore later. Information on location is below: Sticky Notes located in AppData under Roaming/Microsoft/Sticky Notes If you do not see the AppData Folder: Open File Explorer Click on the View Ribbon Click on the Options drop-down menu Click on change Folder and Search options Click on the View tab Click in the circle to the right of Show hidden files, folders, and drives Click on Apply, then OK Firefox Bookmarks Chrome Bookmarks V. Suspend BitLocker Encryption If your computer is encrypted with BitLocker you will need to do the following steps. Click on Start. Click on Control Panel. Click twice on BitLocker Drive Encryption. Click on Suspend Encryption. VI. Delete Enrolled Fingerprints Enrolled fingerprints need to be deleted before the restoration process. If you do not delete the enrolled fingerprints, the fingerprint scanner will not function after the restoration process has run. Open HP Client Security (Click START and type HP Client, it will show in the search results) Enter your password or swipe enrolled fingerprint Click on Fingerprints Enter your password or swipe enrolled fingerprint Click the DELETE button then Yes Close the HP Client Security Program Page 4 of 5

5 Running the Windows 10 Restore Process from the USB Drive Make sure the laptop battery is installed and it is plugged into the external adapter. VII. Boot to the Restore USB 1. Turn off your computer. 2. Plug in the USB drive and turn on your laptop. 3. When you see the blue HP logo appear, quickly press F9 repeatedly until the Boot Options menu appears. 4. Select External USB Hard Drive. VIII. Restore the Computer s Software You will be given a prompt to verify if you want to continue. Proceeding past this step will delete all files and folders from the laptop. From this point on, DO NOT TURN OFF THE laptop. 5. Press Y and Enter. The restore program will now run through the automated processes. It takes about 30 minutes to complete. During this time your computer will reboot automatically. You do not need to take action until Windows loads initially. IX. Set Up Windows 6. Follow the Welcome screens to setup Windows. 7. Set a region, keyboard layout, connect to a network, create a username and password. 8. If you have questions regarding the Privacy Settings click the Learn More button at the bottom. X. Activate Windows 9. Connect the laptop to the internet. 10. Open the OEM Key program on your desktop a. If prompted to continue click YES b. The program will provide you a Product Key; Leave this window open for now. 11. Click START and type activate (without quotes) - click Activation. 12. Click Change Product Key 13. Copy and Paste the Product Key from the OEM Key program click Next 14. Click Activate 15. Once you see Activation was successful; you can close all open windows. XI. Run Windows Updates 16. Connect the laptop to the internet. 17. Click on the Start button type Updates (without quotes) 18. Click Check for Updates (system settings) 19. Click the Check for updates. Page 5 of 5