Protech RMA Request Form

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1 Applied Company: Contact Person: DOA NO. (BY PROTECH BU): Serial Warrant No. Model Number y Status Protech RMA Request Form *Defect Description Date: Page:1 of 1 DOA Regular RMA Environmen Remark t * Please refer to System/IO/FW&SW/Display/Audio/Touch/Mechanism sheet to find the Code No. that best describes the defect. If unable to find a Code No., please provide detailed written description about the defect under Defect Description. By providing us with a detailed defect description will allow us to provide a faster repair service for you. Sign by.

2 PCBA Issue - System Code No.Defect Description in English S01 No Power (Power LED Off & Power Fan Off) 沒電源 ( 電源燈不亮, 風扇未轉 ) S02 No Boot (No Display, Power LED On & Power Fan On) 不開機 ( 無畫面, 電源燈有亮, 風扇有轉 ) S03 Lock Up After Video Screen Displayed 開機顯示畫面後當機 S04 Display Locks Up After POST (Can't Load into OS) 無法進 OS (POST 檢測完成 ) S05 System Can't Detect HDD 系統偵測不到硬碟 S06 System Can't Detect DRAM Module 系統偵測不到記憶體模組 S07 RAM Module Size Incorrect 記憶體容量偵測錯誤 S08 System Can't Shutdown Properly 系統無法正常關機 S09 System Auto Power On 系統自動開機 S10 System Auto Power Off 系統自動關機 S11 After Reset No Display Reset 後無畫面 S12 No Display After CMOS Setup CMOS 設定完後不開機 S13 CMOS Checksum Error Suddenly Appears After Reboot 重開機後突然出現 CMOS Checksum Error S14 System Hang Up In BIOS Setup 進入 BIOS 選單中會當機 S15 Fail to Save CMOS Data After Setup CMOS 資料無法儲存 S16 PWRON After Power Fail Not Working PWRON After Power Fail 無作用 S17 Book From LAN Not Working Book From LAN 無作用 S18 Wake Up From LAN Not Working Wake Up From LAN 無作用 S19 WatchDog Not Working WatchDog 無作用 S20 Power Supply Not Working PWM Unit 無作用 S21 Open Frame Power Support Not Working Open Frame Unit 無作用 S22 Device Detection Incorrect (Device ID Error) 裝置偵測錯誤 S23 Temperature Detection Error 溫度偵測錯誤 S24 Fan Speed Error 風扇轉速錯誤 S25 Voltage Detection Error 電壓偵測錯誤 S26 CPU Speed Error CPU 速度錯誤 S27 CMOS Clock Failed (Realtime Clock) Realtime Clock 功能不正常 S28 Buzzer No Function 蜂鳴器無聲 S29 Buzzer Sound Incorrect 蜂鳴器異音或音量異常 S30 S31 Component Broken (Please Note The Location) Visible Burned Components (Please Note The Location) S32 Battery No Electricty 電池沒電零件破損 ( 請註明零件位置 ) 零件明顯燒毀 ( 請註明零件位置 ) S33 Others (Describe Clearly the Error Symptoms) 其他 ( 請詳細描述錯誤現象 )

3 Function Issue - I/O Issue I01 Daughterboard Does Not Work 子卡無作用 I02 Cannot Detect The Daughterboard 抓不到子卡 I03 Keyboard Fail 鍵盤失效 I04 Mouse Fail 滑鼠失效 I05 Onboard PS/2 Connector Fail (Can't Use Y- Cable) I06 Extend Keyboard Fail 延伸鍵盤失效 I07 Floppy Fail 軟碟失效 PS/2 接口失效 ( 無法使用 Y-Cable) I08 COM Port Fail (Please Note Which COM Port) 串列埠失效 ( 須註明那一個串列埠 ) I09 RS-232 Fail (Please Note Which COM Port) RS-232 不正常 ( 須註明那一個串列埠 ) I10 RS-422 Fail (Please Note Which COM Port) RS-422 不正常 ( 須註明那一個串列埠 ) I11 RS-485 Fail (Please Note Which COM Port) RS-485 不正常 ( 須註明那一個串列埠 ) I12 LPT Function Fail 並列埠不正常 I13 USB Function Fail 序列埠不正常 I14 LAN Port Function Fail (Link LED No Blinking) 網路埠不正常 (Link LED 不亮 ) I15 SCSI Function Fail SCSI 不正常 I16 AGP Fail AGP 功能不良 I17 CNR/AMR Slot Fail CNR/AMR 功能不良 I18 TPM Fail TPM 功能不良 I19 IMT Fail IMT 功能不良 I Fail 1394 功能不良 I21 CF Fail CF 功能不良 I22 Mini-PCI Fail Mini-PCI 功能不良 I23 Smart Card Fail Smart card 功能不正常 I24 SATA Function Fail 串列硬碟功能不良 I25 PATA Detection Fail IDE 抓不到硬體 I26 PCMCIA Function Fail PCMCIA 功能失效 I27 PC104 Function Fail PC104 功能不良 I28 PC104+ Function Fail PC104+ 功能不良 I29 PPCI Function Fail PPCI 功能不良 I30 Connector Damaged (Please Note Which Connector) 連接埠毀損 ( 須註明那一個連接埠 ) I31 Other Accessory Ports Error (Please Note Which Accessory Port) 其他週邊錯誤 ( 須註明那一個週邊 ) I32 Hang Up After Plug in Device (Please Note Which Interface) 裝置安裝後當機 ( 須註明那一個介面 ) I33 RESET Connector Does Not Work RESET 接口無作用 I34 POWER Connector Does Not Work 電源接口無作用 I35 Fan Connector Fail 風扇接口失效 I36 Power LED No Function 電源 LED 不亮 I37 HDD LED No Function 硬碟 LED 不亮 I38 LED Status Error LED 狀態錯誤 I39 RAID Function Fail HDD 無法作 RAID

4 I40 RAID Type Error HDD RAID Type 錯誤 I41 Others (Describe Clearly the Error Symptoms) 其他 ( 請詳細描述錯誤現象 )

5 System Issue - Firmware / Software Issue F01 Flash BIOS Fail 更新 BIOS 失敗 F02 Incorrect BIOS Version BIOS 版本錯誤 F03 System Can't Boot After Flash BIOS 更新 BIOS 後系統不能開機 F04 After OS Installed, OS Loading Fail 作業系統安裝完畢後, 重開機無法進入作業系統 F05 Install OS Failed 安裝作業系統失敗 F06 System Hangs Up After Update Hardware Driver 更新硬體 Driver 時造成系統當機 F07 Take Too Long To Load Into OS 開機後到進入作業系統的時間太久 F08 System Randomly Hangs Up (Note the OS, Run-in Time, etc.,) 系統容易當機 ( 註明作業系統, 執行多久當機等訊息 ) F09 Write MAC Address Fail 寫入 MAC 位址不良 F10 MAC Address Error (Please Note LAN or 1394) MAC Address 錯誤 ( 註明是 LAN 還是 1394) F11 Unknow Flash Type (Flash ROM Detection Error) Flash 有誤 F12 Can't Remote Execute GHOST Backup 無法從遠端執行 GHOST 備份 F13 Others (Describe Clearly the Error Symptoms) 其他 ( 請詳細描述錯誤現象 )

6 PCBA Issue - Display D01 D-SUB Output No Display D-SUB 無畫面 D02 D-SUB Output Has Vertical or Horizontal Lines Noise D-SUB 有水平或垂直雜訊 D03 D-SUB Output Has Color Error D-SUB 有顏色錯誤 D04 D-SUB Output Has Bad Characters D-SUB 有字體扭曲 D05 DVI Output No Display DVI 無畫面 D06 DVI Output Has Vertical or Horizontal Lines Noise DVI 有水平或垂直雜訊 D07 DVI Output Has Color Error DVI 有顏色錯誤 D08 DVI Output Has Bad Characters DVI 有字體扭曲 D09 LVDS Output No Display LVDS 無畫面 D10 LVDS Output Has Vertical or Horizontal Lines Noise LVDS 有水平或垂直雜訊 D11 LVDS Output Has Color Error LVDS 有顏色錯誤 D12 LVDS Output Has Bad Characters LVDS 有字體扭曲 D13 LCD Output No Display LCD 無畫面 D14 LCD Output Has Vertical or Horizontal Lines Noise LCD 有水平或垂直雜訊 D15 LCD Output Has Color Error LCD 有顏色錯誤 D16 LCD Output Has Bad Characters LCD 有字體扭曲 D17 LCD Blinking LCD 螢幕會閃爍 D18 LCD Display Abnormally LCD 螢幕顯示不正常 D19 Bright Dot On LCD Panel LCD 螢幕有亮點 D20 Dark Dot On LCD Panel LCD 螢幕有暗點 D21 LCD Output Color Is Not Even LCD 螢幕色彩不勻稱 D22 LCD Output Color Is Incorrect LCD 畫面色彩顯示不正確 D23 LCD Display Ripple LCD 畫面有水波紋 D24 LCD Panel Scrape LCD 螢幕刮傷 D25 LCD Breakdown LCD 損壞 D26 Resolution Not Correct 解析度有誤 D27 No Video For All Output Connector 所有輸出接口均無畫面 D28 The Color Has Noise or Error for All Output Interface 所有輸出接口有雜訊或顏色錯誤 D29 Others (Describe Clearly the Error Symptoms) 其他 ( 請詳細描述錯誤現象 )

7 Function Issue - Audio A01 CD-IN Volume Very Low or No Sound CD-IN 音量小或無聲 A02 CD-IN Noise CD-IN 有雜音 A03 CD-IN Right or Left Channel No Sound CD-IN 左或右聲道無聲 A04 Line-IN Volume Very Low or No Sound LINE-IN 音量小或無聲 A05 Line-IN Noise LINE-IN 有雜音 A06 Line-IN Right or Left Channel No Sound LINE-IN 左或右聲道無聲 A07 Recorder Volume Very Low or No Sound 錄音音量小或無聲 A08 Recorder Noise 錄音有雜音 A09 External MIC Fail (Recording Fail) 外接麥克風不良 ( 錄音不良 ) A10 Audio Out Right Or Left Channel No Sound 聲音輸出, 左右單聲道或無聲 A11 Others (Describe Clearly the Error Symptoms) 其他 ( 請詳細描述錯誤現象 )

8 PCBA Issue - Touch T01 Touch Does Not Work Touch 無作用 T02 Touch Function Faulty Touch 功能有問題 T03 Calibration Incorrect 校準錯誤 T04 Touch Have Surface Scratch/Damage Touch 有刮傷破裂 T05 Others (Describe Clearly the Error Symptoms) 其他 ( 請詳細描述錯誤現象 )

9 System Issue - Mechanism / Accessory Parts Issue M01 LCD Cover (A Casing) Damage LCD Cover 刮傷或損壞 M02 LCD Bezel (B Casing) Damage LCD Bezel 刮傷或損壞 M03 Top Case (C Casing) Damage Top Case 刮傷或損壞 M04 Lower Case (D Casing) Damage Lower Case 刮傷或損壞 M05 Middle Cover Damage Middle Cover 刮傷或損壞 M06 Hinge Cover Damage Hinge Cover 刮傷或損壞 M07 Palm Rest Damage Palm Rest 刮傷或損壞 M08 AC Adapter Damage AC Adapter 損壞 M09 Sticker Loose Or Damage 貼紙掉落或損毀 M10 Others (Describe Clearly the Error Symptoms) 其他 ( 請詳細描述錯誤現象 )

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