FairPoint Change Management Process

Transcription

1 FairPoint Change Management Process John Berard, Director Wholesale Services Portland, Maine September 16, 2010

2 Agenda Opening Remarks WebEx and Conference Call Etiquette Mute Phones when not speaking *6 (*6 again to un-mute) Never put your phone on hold to take another call (avoids music on hold) State your name and company when speaking Ask Questions at the end of the slide not in the middle. Two options (raise hand on WebEx or un-mute and ask your question)

3 Agenda 3:00PM to 4:30PM Change Management Forum 3:00PM to 3:10PM 3:10PM to 3:50PM 3:50PM to 4:15PM 4:15PM to 4:30PM Wholesale Change Management Forum Introductions Agenda John Berard Type 1 Change Requests (CR) Review August and September 2010 Release Updates Top Type 1 CRs Scheduled for Release Type 2, 3, 4, and 5 Change Request (CR) Review Type 5 New Requests Wrap Up 3

4 FairPoint Wholesale Change Management Forum Type 1 Change Requests Portland, Maine

5 Agenda August Regression Feedback 9/30 Planned Deployments 5

6 Regression Feedback 8/26 Release 15 CLEC impacting incidents deployed in the August maintenance release Feedback received for the item below: Defect LSR Trans Type Defect Description CLEC Issue Identified IT Comments If a business order is identified as cut through, it is not dispatched, however there are some CKTIDs in which FairPoint is required to install service, tag a circuit, and provide DEMARC back on the work order complete form. A new process needs to be put into place to call for dispatch with these specific CKTIDs. GWI is still seeing business orders come through as CT-Y. Example PON's: P , P Also, PON P was issued on 9/1 with a 9/9 due date. FOC stated CT-N. Order provisioned, no demarc info provided. No Dispatch work order created. Called OMC who had to issue a manual work order (ADV271208) We are tracking the incorrect CT:Y value in Incident which is going to be deployed on 9/30. The order which did not generate a work order and did not return cut through was manually created and was missing the field that is used to trigger the OSP work instructions. This should not impact flow through orders. We will make sure a job aid goes out to ensure the reps know how to key these order types going forward. 5

7 9/30 Deployment 9/30 Incidents and CRs Planned for Deployment A total of 10 CLEC impacting Items are planned Key items include: Centrex winback PONs need to have a PLN task added so that the CLEC is notified of the line loss Additional logic to derive the BAN for ASRs with BAN = E in order to reduce fallout between ordering/billing systems Updated logic to pass fields to the CABS billing vendor to calculate mileage CO work instructions are not being generated on AB/D orders causing the APPTS task to complete early CT value is incorrect on business loop circuits. 6

8 FairPoint Wholesale Change Management Forum Type 2, 3, 4, and 5 Change Requests Portland, Maine

9 Type 2 Regulatory Federal/State Industry Forum Change Request Summary FCC Order LNPA WG & NANC OBF LSOP Committee CR # - FRP Day Simple Port Complete simple port Wireline Wireline and intermodal port requests within one business day. Implementation dates: August 2, 2010 for larger Service Providers February 2, 2011 for smaller Service Providers Pending Details FCC WC Docket and CC Docket Report and Order concluded that 14 fields are necessary to accomplish a simple port, and mandate that service providers use the 14 fields we describe in this Order and only those 14 fields to accomplish a simple port. Fourteen fields: (1) Ported Telephone Number, (2) Account Number, (3) Zip Code, (4) Company Code, (5) New Network Service Provider, (6) Desired Due Date, (7) Purchase Order Number, (8) Version, (9) Number portability Direction Indicator, (10) Customer Carrier Name Abbreviation, (11) Request Type, (12) Activity, (13) Telephone Number (Initiator), and (14) Agency Authority Status. Dates 73 days Draft Business Rules November 19, days Draft Technical Specifications TC s have 15 days from publication of draft documents to provide comments November 26, days Final Business Rules and Technical Specifications and error message documentation - December 19, 2010 Effective Date/Implementation February 2, 2011

10 Type 3 Industry Guidelines Industry Forum ATIS - OBF UOM ASR Committee Change Request Summary CR # - FRP ASOG 41 Release Issue Date (Final Posting OBF) March 26, 2010 Flash Cut Weekend Friday, September 17 thru Monday, September 20, 2010 ASOG CTE Customer Ebonding Testing scheduled August 13 - September 10, Completed Date to Production Effective Date/Implementation September 20, 2010

11 Change Requests New Portland, Maine

12 New Change Request No New Change Request

13 August Ballot Results Type 4 & 5 Portland, Maine

14 August Ballot Results Final Ranking Final Results 1 thru 5 Ranking per CLEC CR Number Description LOE Blanks - 0 Pass AT&TConsumer 3 - BayRing 5 - Broadview 1 - CloseCallAmerica 1 - Comcast 5 - Cornerstone 5 - DSCICorp 4 - GWI 5 - Level3 1 - Matrix 4 - MetTel 5 - OneComm 3 - OTT 5 - Oxford 5 - SoverNet 1 - USA Tel FRP TA This is a request to return the FairPoint tester s extension and name. Configure Remedy/VFO TA to return the FairPoint Tester's extension and name (via an Attribute Value Change Notification) when the tester picks up the ticket. This will provide a more efficient communication channel if the CLEC needs to call in to inquire on the ticket. Low 13

15 August Ballot Results Final Ranking Final Results 1 thru 5 Ranking per CLEC CR Number Description LOE Blanks - 0 Pass AT&TConsumer 3 - BayRing 3 - Broadview Pass - CloseCallAmerica 1 - Comcast 4 - Cornerstone 5 - DSCICorp 3 - GWI 4 - Level3 4 - Matrix 5 - MetTel 5 - OneComm 3 - OTT 3 - Oxford 5 - SoverNet 5 - USA Tel FRP LSR - CSR/CCSR- This is a request to update the Query functionality to allow a query by the following fields WTN, CKR, HNMUL, MONTH, SVCFEAT, TSC, LIVEFIN, SFNTER, TLI, or LST as applicable vs. the current level of by BAN only. High 14

16 August Ballot Results Final Ranking Final Results 1 thru 5 Ranking per CLEC CR Number Description LOE Blanks - 1 Pass AT&TConsumer 4 - BayRing 5 - Broadview 4 - CloseCallAmerica Pass - Comcast 3- Cornerstone 3 - DSCICorp 5 - GWI 3 - Level3 Blank- Matrix 5 - MetTel 5 - OneComm 4 - OTT 5 - Oxford 5 - SoverNet 3 - USA Tel FRP LSR - Adding TNT on LSR Forms LSNP and LS This is a change to build the validation and requirements around the TNT field. FairPoint's purpose of this change is to allow Wholesale Customer to request a Test and Tag on a cut through order. Note: When the Pre-Order responses indicates the address is cut-through and the End Users uses this field as described below the Service Provider will be billed for this service. TNT values are 1 alpha character as follows: A Test B Tag D Test & Tag Med 15

17 August Ballot Results Final Ranking Final Results 1 thru 5 Ranking per CLEC CR Number Description LOE Blanks - 0 Pass AT&TConsumer 1 - BayRing 5 - Broadview 5 - CloseCallAmerica Pass - Comcast 2 - Cornerstone 2 - DSCICorp 4 - GWI 3 - Level3 5 - Matrix 3 - MetTel 5 - OneComm 4 - OTT 5 - Oxford 5 - SoverNet 5 - USA Tel FRP LSR LSR Order Business Rule Change - LSR FORM field REMARKS conditional when the IMPCON Implementation Contact is also required. FairPoint is requesting that when the IMPCOM field is required that the Wholesale Customer send the address for a Implementation Contact so issues and or concerns may be sent via for feedback about the PON. IMPCON - Identifies the customer's representative or office responsible for control of installation and completion. High 16

18 Change Request Ranked and Balloted Portland, Maine

19 Type 5 Change Request CLEC Broadview - Karen Bracken Cornerstone Austin AT&T Debbie Knittel Change Request Summary CR# - FRP VFO GUI Proposed Changes: Add FOC Date (confirmed date) Provisioning Complete date and Billing Complete date Add Cancel view only Add sup field - Complete added per Synchronoss Add FairPoint Order Number Add the ability to manipulate the fields as they appear on the work list by each login this is not doable without intensive re-work to the VFO GUI out of scope Level of Effort Medium - HIGH This request will require new development of the VFO GUI and would need to be approved by the fellow Synchronoss customers to ensure that there is not a negative impact. Final Ranking Current Status Date to Production Pending initiative FairPoint has yet to complete all requirements Delivery Date not scheduled for 2010

20 Type 5 Change Request CLEC Broadview Karen Bracken Verizon Business Sherry Lichtenberg Level of Effort Change Request Summary CR# - FRP Add Drop Down under Pre Order TN Reservation that would allow rep to select RANDOM/GOLD/SEQUENTIAL TNs/specified numbers other than NPA NXX XXXX only by line number This change will impact internal systems. High Final Ranking Current Status Date to Production Draft Notes 1. Pending initiative FairPoint has yet to complete all requirements 2. Synchronoss No development required. 3. FairPoint production tentative 4 th Quarter 2010 N- Random - no changes currently supported G Gold Easy number to remember Line number only 4 numbers the same (1111, 2222, 3333), 2 number pattern (2211, 3322, 4411), 3 and 1 number (3331, 1113, 2224,), or 1 and 3 numbers (1333, 4111, 3222) S Sequential Line numbers that are sequence ( 1001, 1002, 1003)

21 Type 5 Change Request CLEC AT&T Debbie Knittel/Mary Mullen Level of Effort Change Request Summary CR# - FRP Phase 1 of this CR - We would like excel export functionality added to TA. Completed added per Synchronoss Phase 2 of this CR - add additional fields to Wisor / Synchronoss for Restored time, outage duration, and close out narrative and the trouble found code and disposition code. This should include the numeric value of the trouble found code. Pending. Phase 2 - This request will require development to the VFO GUI High Final Ranking Current Status Phase 2 Pending not currently scheduled Date to Production Phase 1 - Completed added per Synchronoss

22 Type 5 Change Request CLEC Cornerstone Communications Austin Brower Level of Effort High Change Request Summary CR# - FRP VFO GUI Proposed Changes: VFO GUI - For all pop-up selections, please provide the meaning of each value /within/ the pop up, as well as in a tool tip at the bottom of the form. This is also inclusive for Sup Other Pop-up selector should include the meaning of each value (1 through N). This request will require new development to apply FairPoint Business Rules to each REQTYP/ACT and allow for changes/updates to VFO GUI as new versions of the LSOG are placed into production. Final Ranking 3.4 Current Status Date to Production Pending initiative FairPoint has yet to complete all requirements Pending - Delivery Date

23 Type 5 Change Request February 2010 CLEC Cornerstone Austin Brower CR Second by Change Request Summary CR # - FRP TA Module This is a request to return the FairPoint tester s extension and name Please configure Remedy/VFO TA to return the FairPoint Tester's extension and name (via an Attribute Value Change Notification) when the tester picks up the ticket. This will provide a more efficient communication channel if the CLEC needs to call in to inquire on the ticket. SegTel Kath Mullholand Level of Effort Final Ranking Status Aug 2010 Ballot TBD Date to Production

24 Type 4 FairPoint Change Request Company FairPoint Matt Bertsch CR Second by Change Request Summary CR # - FRP CABs CSR CCSR Internal CR 427 Update the Query functionality to allow a query by the following fields WTN, CKR, HNMUL, MONTH, SVCFEAT, TSC, LIVEFIN, SFNTER, TLI, or LST as applicable vs. the current level of by BAN only. Jennifer Mahern One Communications Level of Effort Final Ranking Aug 2010 Ballot Date to Production TBD

25 Type 4 FairPoint Change Request CLEC FairPoint Gwen Hammond Change Request Summary CR # - FRP LSR Forms LSNP and LS This is change to build the validation and requirements around the TNT field. The purpose of this change is to allow Wholesale Customer to request a Test and Tag on a cut through order. Note: When the Pre-Order responses indicates the address is cut-through and the End Users uses this field as described below the Service Provider will be billed for this service. CR Second by TNT values are 1 alpha character as follows: A Test B Tag D Test & Tag Jeanette Toledo - BCN Level of Effort Final Ranking Status Aug 2010 Ballot TBD Date to Production

26 CR Adding TNT field to LS and LSNP Draft TNT Test and Tag Requested- Identifies the customer is requesting additional testing and tagging beyond that which is included with the product ordered. Drop Down: (1 alpha) A Test B Tag D Test & Tag This field is applicable to migration Requests only. CHC = Y without TNT field will designate a Hot Cut. CHC = Y with the TNT field will designate a Hot Coordinate Conversion If populated with a D, enter the following in REMARKS field on the LSR form: Test and Tag at demark Call Test Center at NPA-NXX-XXXX If populated with A enter the following in REMARKS field on the LSR form: Test at demark Call Test Center at NPA-NXX- XXXX If populated with B enter the following in REMARKS field on the LSR form: Tag at demark Call Test Center at NPA-NXX- XXXX

27 Type 4 FairPoint Change Request CLEC FairPoint Gwen Hammond CR Second by Change Request Summary CR # - FRP LSR Order Business Rule Change - LSR FORM field REMARKS conditional when the IMPCON Implementation Contact is also required. FairPoint is requesting that when the IMPCOM field is required that the Wholesale Customer send the E- Mail address for a Implementation Contact so issues and or concerns may be sent via for feedback about the PON. IMPCON - Identifies the customer's representative or office responsible for control of installation and completion. Required when the CHC field = A, B, or Y. Required when the first position of the REQTYP field = A and the LNA field on the LS Form = N. Required when the first position of the REQTYP field = A and the CI. field on the LS Form = E. Required when the first position of the REQTYP field = "D" and the LNA field on the PS Form = "N" or "T". Required when the first position of the REQTYP field = "F" or "M" and the LNA field on the PS Form = "N". Required when the first position of the REQTYP field = "K" and the LNA field on the RPL Form = "N". Required when the first position of the REQTYP field = "L" and the LNA field on the RFR Form = "N". Required when the first position of the REQTYP field = "N" and the TNA field on the DDPS Form = "N". Required when the first position of the REQTYP field = "P" and the LNA field on the CRS Form = "N". Required when the first position of the REQTYP field = Q and the LNA field on the IS Form = N. Jennifer One Communications Level of Effort Final Ranking Date to Production Aug 2010 Ballot TBD

28 Change Management Process Questions