OSS Interface Change Management Meeting September 14, 2004

Transcription

1 OSS Interface Change Management Meeting September 14, :00 AM 12:00 PM & 1:00 PM 2:00 PM 1095 Avenue of the Americas, New York, NY Floor 34, Room Dial-In: (800) Agenda I. Welcome and Introductions (Tom Rodgers) II. Special Projects (10:15 10:30) Communications Plan for Core CABS Consolidation (Lisa A. Peterson) End User Listing Project (Carol Yozzo) III. Departmental Discussion (10:30 10:45) WCCC Update ( Nik Umrani) Website Enhancements (Stephen Cuttle) IV. Change Control Items By Release (10:45 11:00) V. Prioritization Working Group (11:00 12:00) C Remove delay for wholesale RCF circuits. C Change provisioning process for UNE P migration. C Flag order for Technician to be dispatched to tag dmarc. C Allow migration to occur when DSL on loop with DSL left provided by Verizon. VI. Change Request Status Review (1:00 2:00)

2 OSS Interface Change Management Meeting Summary Topic # 1 Discussion 67 CLEC to CLEC Migration 3/14/00 - CLEC to CLEC migration is a difficult task. The CLEC s expressed great concern with the sharing of customers CSR between them. - BA to hold a workshop in the first week of April. 4/11/00 - Several sessions are being held now on CLEC to CLEC migration within BA - Workshop scheduled for 5/16/00-5/9/00 - Workshop was held on 5/16. Workshop covered moving an end-user customer from one CLEC to another CLEC s requested Listings be discussed at the workshop - PSC attended the workshop as requested by the CLEC community - A workshop will be scheduled 6/13/00 - A CLEC to CLEC workshop was held on 6/26/00 10/8/02 - VZ recommends closing. CLEC recommends this topic remain open since NY State recently opened Phase 3 of the CLEC to CLEC migration proceedings 1/14/03 - Verizon requests closure or clarification of issue

3 OSS Interface Change Management Meeting Summary Topic # 1 Discussion 3/11/03 - CLEC community requests a recap or summary of all change requests associated with CLEC to CLEC conversion listed here. The following Change Requests have either been completed or are pending that impact CLEC to Migrations. - CR IT# Flow Through SUP 2 for change of date due, North and South, all services.- Completed 12/ CR1187/1411-IT# Allow Level 5 Flow-Through on a Platform CLEC to CLEC migration- Completed 6/ CR IT# Process CLEC to CLEC Migration As Is at Level 5 - Completed 2/ CR IT# End User Level Listings Account - Phase 9- Candidate 4/ CR IT# CLEC to CLEC Migrations (Phase 1) - Committed 6/ CR IT# CLEC to CLEC Migrations Provider Notification (phase 2) Committed 6/ CR IT# Enhance xdsl Migration-Requirements will be worked with CR IT# Line share CTX FT VZ North- Not Scheduled - CR IT# Hot Cuts for xdsl Loops - Candidate 10/ CR IT# AOS Form for CLEC to CLEC Migrations - Not Scheduled 8/5/03 - CR IT# End User Level Listings Account - Phase 9- Committed 8/ CR IT# CLEC to CLEC Migrations (Phase 1) - Completed 6/ CR IT# CLEC to CLEC Migrations Provider Notification (phase 2) - Completed 6/ CR IT# Enhance xdsl Migration-Requirements will be worked with (Phase 4 Not Scheduled) - CR IT# Line share CTX FT VZ North- Completed 7/ CR IT# Hot Cuts for xdsl Loops - Candidate 4/ CR IT# AOS Form for CLEC to CLEC Migrations - Not Scheduled

4 OSS Interface Change Management Meeting Summary Topic # 1 Discussion 1/13/04 Updates made to 8/5/03 to reflect change in status: - CR IT# End User Level Listings Account - Phase 9- Completed 8/ CR IT# Enhance xdsl Migration-Requirements will be worked with Completed October CR IT# Hot Cuts for xdsl Loops Completed October CR IT# AOS Form for CLEC to CLEC Migrations withdrawn and referred to Customer User Forum Update made to reflect December discussion of line share, line split and loop split migration scenarios. CLECs were asked to provide consensus input on pending initiatives involving migration. CLECs provided Verizon with the following guidance. This chart represents all the potential migration scenarios discussed at the Verizon East Change Management meeting on December 9, Some of these are not currently supported with change requests. Some of the CRs represented here have not yet been rated by the industry and are so noted. A few of these were raised during the CMP meeting and were listed as potential requirements but have no CR supporting them. The CLECs undertook this effort still believing Verizon should act on the priority established in the CMP process, yet understanding that Verizon s request was intended to focus the available Verizon resources on highly rated CRs of a similar nature. This list represents a consensus among CLECs and also details the synergies that CLECs believe exist within the scenarios. These synergies are represented as notations in the Other column. The CLECs request Verizon convene a conference call if there are any required clarifications or if Verizon recognizes that the synergies represented by the CLECs do not exist. Note: Format of chart altered to fit available space.

5 OSS Interface Change Management Meeting Summary From To What Changes Other Slide # 1 Line Sharing Line Splitting Change Voice and Data Single LSR CR CO (accomplishes priority 14 and 15 as a subset of this change) C VZW 2 POTS Service Line Splitting Change Voice and add Data Single LSR CR CO (will achieve Priority #3 and #8) C VZW 9 3 No Service Line Splitting Add Voice and add Data Single LSR CR CO (see Priority #2) C in VZW 4 POTS Service Digital or xdsl Loop Hot Cut & Reclassify Loop CR C POTS UNE Loop Digital or xdsl Loop Reclassify Loop Simultaneously with Hot Cut on single LSR 8 8 3

6 OSS Interface Change Management Meeting Summary 1/13/04 Other Notes: CR CO asks for acceptance of an LSR with Pending Activity. Covad discussed this with Verizon some time ago. The problem was the initial activity was instituted on the retail side, e.g., a customer moving in the same central office district. The result is the data provider gets a loss notification at the time of the move. The inherent problem here is a process problem. Should the retail side be forced to direct the end user to their data provider when they request a move from Verizon? If an end user calls Verizon to move when they have voice service from another carrier what happens? In meeting status, including the Loop Share Product there are 16 scenarios under review. Items 4,5,6 are currently under trial with one CLEC evaluating manual processes to reclassify analog to digital. Action items resulting from discussion include: - VZ request forecast of pent up and normalized demand for reclassify activity to assess need to automate the reclassify process. CLECs are requested to send the forecast to CMP. - CLECs request information on manual process that includes explanation of manual process and job aids - Broadview requested inclusion in manual pilot Items 7,11,12 and new loop share product are under review with goal of deploying in Group discussed product name because of differences between regulatory and CMP terms. Reference to Qwest Loop Split product was recommended. Items 1,2,3 are under review. Initial assessment considered large and complex with no commitment. CLECs encouraged Verizon that scope of line split scenarios not overly broad that line share or loop share scenarios. Items 8,9,10, 14,15 have not yet been reviewed. 2/10/04 The current status per initiative is reported per above. Verizon considers the Analog to Digital or xdsl loop was provisioned in October 2003 (#4). CLEC interested in the manual process in #5 and #6 are to contact CMP. Initial assessment of #8, 9, 10, 13,14 & 15 to be provided in April. 3/9/04 The February status remains the current status for the March CMP meeting, with the following exceptions. On February 11, three additional change requests were received from Covad. These enhancements to be reviewed at the March CMP meeting. C Single LSR to migrate from Line Splitting to xdsl Capable Loop C Single LSR to move from LineShare to xdsl Capable Loop C Single LSR to move from UNE-P to xdsl Capable Loop

7 OSS Interface Change Management Meeting Summary 69 April 13, 2004 June 20, 2004 Shared UNE Loop Product CR , C and C Scenario 7 Committed for June 04 A Phase 2 of the above was created to add flow through of these order types Candidate Aug 22, 2004 Single LSR for voice and Data Migration C Scenario 1 Candidate October 04 Single LSR to Re grade analog to digital C Scenario 7 Candidate October 04 Single LSR to Migrate Voice and Data C Scenario 2- Candidate October 04 Convert analog to digital via hot cut C Scenario 4- Candidate October 04 Shared UNE Loop product C Candidate October 04 Shared UNE Loop Product CR , C and C Scenario 7 Completed June 04. A Phase 2 of the above was created to add flow through of these order types Candidate Aug 22, 2004 Single LSR for voice and Data Migration C Scenario 1 Candidate October 04 Single LSR to Re grade analog to digital C Scenario 7 Candidate October 04 Single LSR to Migrate Voice and Data C Scenario 2- Candidate October 04 Shared UNE Loop product C Candidate October 04 Convert analog to digital via hot cut C Scenario 4- Candidate June 05. PONTRONICS 6/13/00 - Mettel has submitted a change requesting functionality that is similar to PONTRONICS. Mettel feels that the system they are proposing would be a better choice - Mettel would like a phased approach and easy availability to this system if implemented - AT&T would like BA Help Desk to have tools such as this to help limit trouble ticket turnaround time 08/08/00 - BA will look into scheduling a meeting on PONTRONICS 11/14/00 - CLECs would like a meeting to further discuss Pontronics with respect to a similar Change Request submitted by Mettel. - BA advised that when a meeting is scheduled, the CLEC community will be notified. 10/8/02 - VZ awaiting resolution. 1/14/03 - CMP Team cross relating issue with pending T5 to identify next step 2/11/03 - Verizon requests clarification of issue or closure. CLEC community object closure 73 Prioritization Process Documentation 8/08/00 - A workshop has been scheduled for September 8 th to discuss and document the prioritization process. There will be 3 CLECs attending the meeting as volunteers to review and provide feedback to the initial process document. Volunteers are Claudia Dressler, AT&T, Elliot Goldberg, Mettel, Tyra Colbert, MCI. 9/12/00 - A meeting was scheduled to discuss the prioritization process on 9/20/00 2/6/01 - BA recommends closing. 3/6/01 - BA recommends closing. Closing was not addressed at ICC Mtg held on 2/13/01 3/13/01 - CLECs request this item remain open 10/8/02 - VZ recommends closing. CLECs request a specific tie to a regulatory requirement in order for a change to be considered a 2. Item remains open pending Verizon investigation

8 OSS Interface Change Management Meeting Summary 2/11/03 - Verizon introduced DENY status for T5 change requests. The ability for Verizon to deny a T5 is not part of the CMP Agreement. Language supporting a Deny status needs to be addressed by a working group along with prioritization of Vz initiated change request as 1, 2, or 4. The use of DENY at this time indicated the CR is still open, but not being actively pursued for development. 4/18/03 - At the April CMP meeting, April 17 was selected as a meeting date to continue the discussion. On April 17 meeting notes were issued. The Agreement was reached to pursue action on the following items as part of the current CMP meeting schedule. The PWG session may extend when necessary to address these concerns. The following action items will be reflected in Topic #73. - Verizon to provide a detailed explanation for each T5 CR with a current status of Denied at the next CMP meeting. Verizon committed to revisit each initiative and to provide a more detailed explanation on why the CR is inactive. - CLECs agree to evaluate the explanation given and to either withdraw or escalate the CR. - CLECs agree to validate the importance of CRs and to withdraw any unnecessary enhancements. - CLECs request clarification of change requests types and continue to challenge the assignment of 2 when the flow through metric is being exceeded. The 2 designation should include a rationale. - CLECs expect a status of T5 CRs every month. - CLECs expect a 12 month rolling development schedule - CLECs expect a return to the former process of reviewing requirements associated with pending T5. 5/13/03 - PWG Requirements Review Session scheduled and conducted on May 21, /8/03 - Prioritization process discussed as Agenda Item at the request of the NY PUC staff. Discussion resulted in CLEC community agreeing to draft and revise new language for submission to Verizon at the August CMP meeting. 8/12/03 CLEC community submitted changes to Verizon via . The proposed new language was reviewed at the meeting. Verizon will provide a word document of the April 2001 CMP Agreement. The CLEC community will insert the proposed language in redline format. The redline version will be distributed to the CMP distribution list. Verizon to provide questions or comments at the September CMP meeting.

9 OSS Interface Change Management Meeting Summary 1/13/04 Updates to Topic 73 to reflect 4Q04 activity on this topic. September Verizon responds to CLEC suggested language. See CMP transcript. October Verizon provides additional language based on prior meeting. See CMP transcript. November Verizon clarifies additional language. See CMP transcript. December Verizon to produce redline version of CMP Agreement to memorialize agreements for January CMP meeting In meeting discussion, CLEC were disappointed with non delivery of redline. A commitment to distribute the redline by Jan 27 was made. This would allow CLEC input prior to Feb CMP meeting. 3/4/2004 Verizon s redline of CMP Agreement was distributed to CLEC community on January 28 th. On February 12 th a conference call was held to continue the discussion. CLECs to provide additional language to Verizon by February 27 th. A second call is scheduled for March 5. 4/23/04 Verizon distributed a revised redline of Section III regarding the 2 classification definition which reflected the discussion at the April 13, 2004 Change Management Meeting and which Verizon believed addressed the outstanding language issue. The CLECs were to collaborate on the proposed revision prior to the discussion at the May 11 Change Management meeting. 5/11/04 At the CMP meeting, the CLECs informed Verizon that they would not be discussing anything further on the document as one CLEC had sent a letter to the NY PSC asking for mediation. 6/8/04 In its response to a complaint about several 2 projects, the NY PSC clarified its position on 2 changes and advised the parties that it was not necessary for the PSC to be involved formally in ongoing efforts to revise the CMP document language. Verizon agreed to provide the next draft incorporating the statements of the NY PSC with the progress already made by the parties. 74 Wholesale Provisioning Tracking System (WPTS) 10/8/02 - VZ recommends closing. CLEC advised that the WPTS process for new loop was not in place and that this item should remain open pending resolution. VZ will have WPTS SME discussing status during Nov 12, 2002 CMP meeting. 1/14/03 - Awaiting confirmation of new loop WPTS capability 4/8/03 - The ability to status a new loop order in WPTS is targeted for June /8/03 - The New Loop capability was not added. Prospects are uncertain. 1/13/04 - The new loop capability is being internally tested. Deployment will include a CLEC test prior to full deployment.

10 OSS Interface Change Management Meeting Summary 75 PA Uniformity 9/10/02 - VZ advised the company is starting to get ready for the Pennsylvania conversion. VZ advised this conversion will include and cover the former GTE Pennsylvania customers being converted to the former Bell Atlantic suite of systems and OSS systems. VZ advised a phase one conversion will be done on the weekend of March 15th, 2003 this will cover the entire Eerie LATA. The second phase of the conversion, which will be the remainder of the state, will occur over the weekend of May 17th, VZ advised that the plan is to do similar type activity of sharing information and posting information to the Verizon website, similar to what was previously done forvirginia. There will be a specific place on the Wholesale website under the category of VAGTE Merger Commitments that will be entitled PAOSS Uniformity. - VZ advised that each company that is involved in this conversion has been contacted. VZ advised if there are any CLECs who are involved and have not been contacted, should contact VZ ASAP. - VZ advised that a change control notice will be distributed probably within the next several days. 11/12/02 - VZ advised that the Pennsylvania conversion to former BA OSS interfaces is on track for 3/17/03 for phase one for the Erie LATA and for May 17th for the balance of the NPA NXX s in Pennsylvania. VZ advised a workshop is scheduled to walk through the conversion details. The workshop is not only for those in Pennsylvania who will be converting but for anyone who wants to participate. VZ advised the WEBEX will be used for the training therefore advance registration is necessary. VZ advised that the also included a mailbox for the communications group, this is pava.clec.communication@verizon.com. - VZ advised there will be a change control notice for Bill Manager, which is replacing Simple View which will be discussed in the workshop. 12/10/02 - VZ thanked all CLECS who participated in the conference for Pennsylvania last month. VZ advised that this was a success, and that there were many participants using the WEBEX, which was used for the first time in these meetings. VZ advised this will continue to be used. - VZ advised there will be a second conference which will take place on February 20th from 1-3p.m Easter standard time. A notice will be distributed shortly which will provide the date and call in number. A reminder will also be distributed as the February 20th date approaches. - VZ advised an informational bulletin will also be distributed to advise that Cyber DS1, which was only available in the former GTE, will now be available in the former Bell Atlantic regions. - VZ advised that questions asked at the conference regarding PAVA are also in the process of being completed and responses will be provided shortly. - VZ advised that new profiles received from CLECS who are involved in the PA conversion still need a bit more work. These CLECS should have or will receive a call from their account manager within the next 24 hours. CLECS were advised to treat this with a sense of urgency, as the profiles must be updated to be very complete and accurate.

11 OSS Interface Change Management Meeting Summary 1/14/03 - Verizon proposes to treat topic as CMP agenda item. Verizon will status in CMP Meeting Notes. Move to CMP Archive to reduce volume of paper. - Vz advised that it is very important that all Pennsylvania impacted CLECS complete a new profile. - Vz advised that communication with the PA impacted CLECS as a follow up session has begun. - Vz advised that there is a new CLEC guide version 2 that has been completed, this will be posted by the end of this week on the OSS website. 2/11/03 - CMP notice will be issue to explain the move of the Erie LATA pilot from March to May. With the date for phase 2 to be available latter in 3 rd Q03. The Team is continuing one-on-one calls and responding to CLEC questions. CLEC encouraged to visit website for detailed Q/A. The workshop will be rescheduled for mid April. The USOC conversion document should be available on-line this week. 3/11/03 - Expect notification of April 16 workshop to be issued within the next two weeks. The business rules used for Directory in fgte may be different than the rules used by fba. These are Directory Company differences. The Directories are not merging. 4/8/03 - Verizon suggests the removal of Virginia Uniformity documentation found on page and renaming pages 25 as Pennsylvania Uniformity with the May material. No CLEC objections to the proposal were noted. The VA Project is considered closed. The PA Project Team mentioned the April 16 PA Workshop, the need to check the PA section of the Verizon Wholesale website, and ongoing business to business contacts. 7/8/03 - The CLEC community requested a notation summarizing earlier communication placing the completion of the PA Project on indefinite hold. 1/13/04-4Q03 Recap. In October CMP, Verizon announced that the PA OSS Uniformity Project was resumed. Project leaders joined the October CMP meeting and continue providing monthly updates as part of standing CMP Agenda Item. The conversion team has identified and contacted all PA CLECs. External workshops and conversion document under development. See October forward CMP Transcript for details. 2/10/04 - March 18 th PA Workshop announcement to follow. Erie LATA target May 15 for Phase 1. Phase 2 is July 17 4/13/ PA Team hosted industry call to discuss project implementation. PA website updated with handbook, order codes, CLLI codes and other useful information. 6/16/04 - Pilot conversion of Erie LATA took place as planned on May 18. On target for Full conversion of remaining LATAs July 17/18. 8/14 - Full conversion of all remaining LATAs took place as planned on July 17/18, completing this project. 85 End User Level Listing Project 5/13/03 - This issue was created at the May CMP meeting to provide a reference point for the many phases associated with this project.

12 OSS Interface Change Management Meeting Summary 07/8/03 - UNE Loop Listings will be converted to End User Listing Account with Class of Service LXR (residence) and LYB (business). This will provide a retail-like listing structure. - This project will be phased across the jurisdictions and includes BETA conversions. MD, DC and VA Beta conversions were completed in April and June releases. The remainder of MD, DC, VA and WV is scheduled for October 2003, - NY, MA, RI, NH, RI CT and VT Beta conversions are scheduled for August The remainder of conversion in those stated is scheduled in a phased approach between September 2003 and January NJ, PA and DE beta conversions are scheduled for October 2003, the remainder of conversions in those states is scheduled in a phased approach between November 2003 and March /13/04 Updated status - This project will be phased across the jurisdictions and includes BETA conversions. - MD, DC and VA Beta conversions completed in April, June and October 03 releases. - CLECs with MD, DC, VA and WV DL only scheduled for conversion Feb NJ, PA and DE beta conversions are rescheduled for Feb 04. Remaining NJ, PA, and DE conversions scheduled to begin April 04 - North (NY, MA, RI, NH, RI CT and VT) Beta conversions scheduled for March 04. Remaining conversions scheduled to begin May 04 3/9/ NJ, PA and DE beta conversions are rescheduled for March 04 from February. Remaining NJ, PA, and DE conversions scheduled to begin April 04 - North (NY, MA, RI, NH, RI CT and VT) Beta conversions scheduled for April 04. Remaining conversions not currently scheduled 4/13/04 - DE, NJ, PA beta phase 8 complete 6/16/04 - NJ, PA, DE Full conversion in progress. CLECs affected by fgte PA Conversion are being converted first. - North (NY, MA, RI, NH, RI CT and VT) Beta conversions scheduled for August 04. Remaining conversions will follow Beta.

13 OSS Interface Change Management Meeting Summary 86 Notification of Verizon Declared Emergency Conditions 8/14/04 - End User Listing conversion for CLECs affected by PA fgte Conversion has been completed. - Remaining NJ, PA, DE CLECs are in process of being converted. As of 8/27/04, conversion is just over 60% complete. All NJ, PA, DE CLECs are targeted for conversion by 9/30/04. - North (NY, MA, RI, NH, RI CT and VT) Beta conversion has been rescheduled for October 04. 8/12/03 - CLECs reported two situations in July and early August where due date assignment into New York was suspended because of a Verizon declared emergency condition. CLECs asked for clarification as to 1) the media Verizon uses to notify the CLEC community of these changes, 2) additional information on the treatment of pipeline LSRs impacted by the emergency and 3) the use of unique error messages or response codes during emergency. 1/13/04 - Facility based providers should be participating in Federal and State emergency management plans and receive direct notification when a multi state, state, regional emergency situation is declared. Resale providers must monitor local conditions for the states they provide service. Restoration of service follows TSP guidelines with provisioning of new service suspended until service is restored. - Weather related local conditions are communicated via the jeopardy notification process. In meeting discussion, CLEC consider the communication of local, regional and national emergencies mutually beneficially especially to reduce incoming calls for status and escalation during the condition.

14 Items by Release Report Release CR # / Initiative # Description of Change Request CR Data Added Oct 16, 2004 C Title: Multiple Pending LSR 5 6/1/04 Committed Description: Phase 2 will provide for an additional disconnect scenario. When a disconnect request is received and there is a pending migration greater that 2 dates of the pending disconnect for the same CLEC or a different CLEC, the disconnect will process and the pending migration request will receive a jeopardy notice. Phase 2 of CR2659 Jeop Pending LSR Reason: System enhancement Rating: 4.8 Process: Order, Jurisdiction: North and South; System: EDI, LSI Primary Area: UNE; Resale, UNE-P LSOG Version: 5 and above Oct 16, 2004 C Documentation Impact: LSOG 5 & 6 Order Business Rules Title: UNE Loops to Platform Migrations 2 6/1/04 Committed Description: The goal of this project is to fully automate the process for migrations of an end user unbundled loop from one CLEC to UNE P for another CLEC. This change request is in agreement with End User Migration Guidelines. In addition this project will provide notification to the losing CLEC. Reason: NY PSC Case #00-C-0188 Phase II. Jurisdiction: North & South; System: EDI LSI Area: UNE, UNE P, Resale LSOG Version: 5 and above Documentation Impact: LSOG 5 & 6 Order Business Rules

15 Items by Release Report Oct 16, 2004 Committed C Title: Single LSR to Migrate Voice/Data (Pots or New Service to Line Split with Data.) Description: This initiative will allow CLECs the ability to migrate voice and add DSL via a single LSR; and to use a single LSR to order new install of voice and DSL service. Migration scenario #3. 5 7/30/03 Reason: System Enhancement Rating: 5 Process: Order, Jurisdiction: North & South; System: LSI, EDI; Primary Area: UNE, UNE-P, Resale LSOG Version: 5 and above. Documentation Impact: LSOG 5 & 6, Order Business Rules Oct 16, 2005 C Title: Wise Repair Conversion to LSI Trouble Administration 4 7/30/04 Committed Description: This initiative enhances LSI TA to establish separate screens to process design services transactions. This phase also allows VzW Designed Services to be entered into LSI TA. There will separate and distinct screens for Trouble Ticket Create, Trouble Ticket Modify, Trouble Ticket Inquiry for POTS, non-designed and designed services. This applies for all request and response transactions. In August 2004 Verizon West began converting from the WISE Repair to the company standard LSI Trouble Administration. Trouble administration tickets in states that have been converted to the LSI Trouble Administration system will be entered into LSI TA (Local Service Interface Trouble Administration System). Tentative Conversion Schedule for Implementation to LSI-TA: Conversion Date November 13, 2004 December 11, 2004 January 22, 2005 February 26, 2005 State(s) Texas Arizona, Nevada, California, Idaho, Oregon, Washington, and Hawaii Ohio, Michigan, Indiana, Illinois and Wisconsin Florida, North Carolina and South Carolina Reason: To create a single service assurance management system for the entire Verizon footprint. LSOG Version: N/A Documentation Impact: Business Rules Trouble Administration

16 Items by Release Report Oct 16, 2004 C Title: Query CLEC when Billing Account Number not found. 4 8/26/03 Committed Description: The purpose of this initiative is to redirect an error back to the CLEC via a query that is being handled manually by the NMC today. The error occurs when the BAN (Billing Account Number) on the LSR is not found when completing the validation process. The error code and message are as follows: 7040G021 - Reseller billing account number not found. This would include Platform and resale requests for the south. Reason: System enhancement Process: Order; Jurisdiction: North & South; System: LSI, EDI Rating: 3 Primary Area: Resale LSOG Version: 5 and above Oct 16, 2005 C Documentation Impact: LSOG 5 & 6 Order Business Rules Title: Shared UNE Loop Product 5 8/26/03 Committed Moved from August Description: The purpose of this initiative is to create a cross connect product to cross connect Voice CFA to Splitter CFA and from Splitter CFA to UNE Loop appearance (F1 pair and cable to end user) See Topic 67 Migration: (#7 C : Lineshare to Loopshare Migration) (#12 C : Linesplit to Loopshare Migration) This phase will allow orders to process for the loop share products. Reason: System enhancement Rating: 5, 4.8, 4.9 Process: Order, Jurisdiction: North & South; System: Other Primary Area: UNE; LSOG Version: 5 & 6 Documentation Impact: LSOG 5 & 6 Order Business Rules

17 Items by Release Report Oct 16, 2004 C Title: Query for LNA C on PS/RS Form When No Changes Are Being Made 4 9/9/03 Committed Description: This initiative will implement a new edit for LNA C on the Platform and Resale Service Forms, to ensure changes are being requested. Business Narrative: This initiative is to prevent confirmation errors when the CLEC sends in an ACT C, LNA C on either the PS and RS forms and no changes are being requested. An investigation has found that in many instances the CLECS were sending in LSRs and asking for nothing to be done. This will eliminate their ability to do this. The only instance TODAY that the CLECs should be sending in a PS/RS form with an LNA C and no other changes requested would be for Hunting, since those changes are either on the HGI form or the LSR form. That will be taken care of with the initiative C Make PS/RS Form Optional with Hunting Changes. Reason: System enhancement - Flowthrough Rating: 3.3 Process: Order; Jurisdiction: North & South; System: EDI, LSI Primary Area: UNE-P, Resale; LSOG Version: LSOG 5 and above Oct 16, 2004 C Title: Make PS/RS Form Optional with Hunting Change Requests 4 9/9/03 Committed Description: The purpose of this initiative is to only allow the PS/RS form with hunting changes when other changes are being made at the same time. If hunting is the only requested change, then the PS/RS form will be prohibited. Business Narrative: This initiative (related to C ) will make the PS/RS form optional for Hunting changes, unlike today when it is required. Today they send in the form with the LNA C even though the changes are on other forms. This initiative will allow the CLECS to submit the PS/RS forms with hunting changes ONLY when other changes are being made to the account as well. If no other changes are being made, the PS/RS form will not be allowed. Reason: System enhancement - Flowthough Rating: 3.6 Process: Order; Jurisdiction: North & South; System: EDI, LSI Primary Area: UNE-P, Resale; LSOG Version: LSOG 5 and above

18 Items by Release Report Oct 16, 2004 Committed Moved from June 20, 2004 C (E) C (W) (E) (W) Title: FCC TRIENNIAL Network Modifications Description: This change request is to provide CLECs that have agreed to Verizon s terms and rates for routine network modifications, the ability to request a cost estimate for work activities needed to fulfill their request when they have been notified that there are no compatible facilities available for new wholesale services i.e., UNE-P, UNE Loops etc. In addition, processes will be modified to give CLECs the opportunity to cancel or authorize the estimated work activities provided from the cost estimate request and be billed for these services. 2 3/9/04 Reason: Triennial Review Order FCC paragraphs Jurisdiction: East & West System: EDI, LSI Primary Area: UNE LSOG Version: LSOG 5 and above Oct 16, 2004 C Documentation Impact: LSOG 5 & 6 Order Business Rules Title: Revise Pre-Order Informational Messages 4 8/26/04 Committed Description: This request is to change verbiage associated with Informational Message. This is a change to field text only. Business Narrative: Modify existing Informational Messages returned to provide more instruction and clarity. Reason: Minor enhancement Process: Pre Order; Jurisdiction: North & South; System: LSI, EDI and CORBA Primary Area: UNE, Resale, UNE-P; LSOG Version: 5 and above Initiator: James Parks, Verizon

19 Items by Release Report Oct 16, 2004 C Title: Include CSR with UNE bill 5 6/29/04 Committed Description: Include CSR with UNE bills (TOA J) per CABS BOS guidelines implemented with Version 38. Business Narrative: Allows AT&T to review bill detail and validate charges being billed. Allows AT&T to ensure accurate and timely payments. Access bill rendered for payment will include CSR with CABS BOS Version 38 structure for UNE TOA J billing. Note: Project also tracked under CR# C Rating: 5 Process: Jurisdiction: North & South; System: All CSR Interfaces Primary Area: Resale, UNE, UNE-P; LSOG Version: 5 > Initiator: Joyce Atwell AT&T Feb 19, 2005 C Title: Allow Virgule/ Slash in NAM field on EU Form 4 5/1/03 Candidate Moved from October Description: CLECs that map NAME field from CSR to the NAME field on the EU form. Currently NAME field on CSR may include a virgule, but virgule is not allowed on EU form. Created May 2003 Business Narrative: This change request will relax edit EU070 which prohibits a / or \ on NAME field on EU form. Rating 3.8 Process: Jurisdiction: North & South; System: All Order Interfaces Primary Area: Resale, UNE, UNE-P; LSOG Version: 5 >

20 Items by Release Report Feb 19, 2005 C Title: PN Report will report losses when a CLEC migrates from Wireline to Wireless 4 2/10/04 Candidate Moved from October Description: The Provider Notification Report currently reports losses to other wire line carriers only. We would like to be able to distinguish wireless losses from wire line losses. Reason: System enhancement Rating: 5 Process: Other; Jurisdiction: North & South; System: Other, Primary Area: UNE, Resale, UNE-P; LSOG Version: NA Documentation Impact: Provider Notification Layout Feb 19, 2005 C Title: Parse out Hunting Details on BCN 5 10/3/03 Candidate Moved from October Description: The purpose of this initiative is to parse out to individual fields all hunting details to include the Hunt Group with repeating dependent Hunt TN Group on the Local Service Billing Completion (BCN) form. Reason: System enhancement Process: Order; Jurisdiction: North & South; System: EDI, LSI Rating: 4.4 Primary Area: UNE; LSOG Version: LSOG 5 and above Documentation Impact: LSOG 5 & 6 Order Business Rules

21 Items by Release Report Moved from C Title: Allow Multiple Phone Numbers and Circuit IDs on one Trouble Ticket 5 9/8/03 Oct 16, Description: The CLECs would like to enhance RETAS to allow multiple phone numbers and circuit Ids on one trouble ticket. Note: Implementation contingent on the resolution of Carrier Working Group discussion in a timely manner. Reason: System Enhancement Process: Repair, Jurisdiction; North and South System: RETAS; LSI-TA Rating: 4.8 Primary Area: UNE LSOG Version: N/A Documentation Impact: Trouble Administration Business Rules, Error Message Document

22 Prioritization Working Group September 14, 2004 Logistics Time: 11:00 AM 12:00 PM Place: 1095 Avenue of the Americas, New York Room: Floor 34. Room Bridge: ( ) Chair: Tom Rodgers Agenda I) Review Prior Meeting Summary notes page 2 II) Review deferred, new T5, and new T4 Change Requests see page 4 Deferred page 6 New page 9 III) Status update on existing Change Requests - page 20 Notes: PWG Meeting Rules removed from monthly distribution. These rules are available in the CMP Agreement Section VI Prioritization Working Group Meeting. Page 22 of 105

23 Agenda Item I Review Prior Month Activity Summary August 10, 2004 Participants The participants included AT&T, Bridgecom, Broadview, Choice One, Comcast, Covad, CTSI, DSCI, Met Tel, MCI, Penn Telecom, Sprint, US LEC, VarTec, XO and Z-Tel. Change Request Summary Deferred CRs C Associating To and From Move Orders. Rated C Improve Due Date Process to match Pre-Order availability to actual due date on LSC. C Change CLEC Contact Information on LSR to Required 4 Rated None Withdrawn C Provide an electronic billing format that will allow sorting and filtering on the 3 rd party directory listing invoices. Page 23 of 105

24 Rating Breakdown Rating System Impacting Non-System Impacting Not Rated/Re-Rated 5 0 Cancelled/Withdrawn in Implemented/Completed in Cancelled/Withdrawn in Implemented/Completed in Cancelled/Withdrawn in Implemented/Completed in Total Page 24 of 105

25 Scheduling and Implementation History of CLEC Rated 4/5 Change Requests by Release Release Date 4 Scheduled/ Committed Scheduled/ Committed 4 Implemented Implemented January 20, February 17, April 21, May 19, June 16, August 18, October 20, November 17, December 22, February 15, March 15, April 19, May 17, June 21, August 16, October 18, December 20, February 22, June 20, July August October 17, February 20, Page 25 of 105

26 Agenda Item II Deferred and New 4/5 Change Requests Change Request Summary 1. Deferred CRs C Associating To and From Move Orders 2. New C Remove delay for wholesale RCF circuits. C Change provisioning process for UNE P migration. C Flag order for Technician to be dispatched to tag dmarc. C Allow migration to occur when DSL on loop with DSL left provided by Verizon New None. Page 26 of 105

27 1. Deferred Change Requests. Rank CR#/ Description of CR CLEC Ratings Status/Comments 0 C Title: Associating To and From Move Orders Overall = STATUS: Ranking Deferred 8/10/ Description: There is not electronic/mechanical means of associating the T order to the F order. Since these orders are not associated as RORD the F order is completed and the customer is taken out of service resulting in a disconnect in error. Reason: Relief from severe out of service conditions for AT&T End user customers during a move. Allow Verizon s systems to relate T & F orders and be able to jep both orders simultaneously. More successful move orders, less jeps and It will reduce cycle time and eliminate OOS conditions. It will reduce cycle time, free up resources to provision new orders. Process: Ordering Jurisdiction: North & South; Transaction: N/A Primary Area: UNE P, UNE L LSOG Version: N/A Systems Impact: LSI, EDI Initiator: Joyce Perry, AT&T AT&T = Bridgecom = Broadview = Choice One= Comcast = Covad = Cox = CTSI= DSCI = MCI = Met Tel = Penn Telecom= Sprint = TalkAmerica= Time Warner = US LEC = VarTec = Xchange Telecom = XO = Z-Tel = Page 27 of 105

28 Initiator Joyce Perry Telephone Number Initiator Company Date request sent to Change Control Identify the States that are affected by this change Identify the products that are affected by this change Identify the processes that are affected by this change Identify the transactions that are affected by this change Identify the interfaces that are affected by this change Identify the LSOG versions that are affected by this change Describe the Change Describe the functionality that you would like to enhance Note: Describe what your Change Request is. Do not specify how to implement it. AT&T 6/2/04 All Verizon States UNE P, and UNE L To and From Move Orders When a CLEC submits a move order (M) Verizon creates two orders, a to (T) and from (F) order. The problem resides in the fact that these orders are not associated as related orders. It is an industry standard that related orders be associated in the RORD field in an effort to ensure that service is not interrupted. When Verizon works the T order and the technician determines that the order cannot be completed as expected (either jeopardized for some reason or there is no access to the new site) there is not electronic/mechanical means of associating the T order to the F order. Since these orders are not associated as RORD the F order is completed and the customer is taken out of service resulting in a disconnect in error. LSI /EDI LSOG 5 LSOG 6 Processes be changed to associate all T&F orders to each other. That systems be modified to ensure that if a related T order is jeopardized that the F order is automatically placed in a jep status and the work to disconnect the order is stopped. Expected result will reduce, if not eliminate, disconnects in error because of a jeopardized T order. In the month of May AT&T had 6 disconnects in error because of jeopardized T orders. In the event the F order is completed before the T order on the due date and the T order is jepped, Verizon should immediately reinstate the service in an effort to prevent an out of service condition. Provide an example that justifies the change Include attachments if available Below are examples of Orders we were not able to verify in CSG and their PONS. ZXNYC AA ZXNNJ C, Page 28 of 105

29 How will your company benefit from completing the Change Request? Describe the proposed solution to the change How do you propose the Change Request can be implemented? What is the expected output resulting from the proposed solution? ZXNYC AA ZXNYC AA ZXNYC AA ZXNYC AA (Dr.'s Office) Relief from severe out of service conditions for AT&T End user customers during a move Allow Verizon s systems to relate T & F orders and be able to jep both orders simultaneously. More successful move orders, less jeps Interface Usability??? Benefit to CLECs Productivity Impact It will reduce cycle time and eliminate OOS conditions It will reduce cycle time, free up resources to provision new orders Cost/Time Explanation. LSOG Conformity Does not apply for this request. Remarks Page 29 of 105

30 2. New CR. Rank CR#/ Description of CR CLEC Ratings Status/Comments 0 C Title: Remove delay for wholesale RCF circuits. Overall = STATUS: Description: The purpose of this initiative is to change the provisioning process for CLEC RCF. Currently CLEC RCF circuits forward after 2 rings. Reason: Change the CLEC RCF provisioning process so that is identical to the VZ Retail provisioning process. VZ Retail RCFs and CLEC RCFs should operate exactly the same. This will eliminate CLEC end user complaints. Process: Provisioning Jurisdiction: North & South Transaction: N/A Systems: N/A Primary Area: UNE RCF LSOG Version: N/A Initiator: Larry Blair, Remi Communications AT&T = Bridgecom = Broadview = Choice One= Comcast = Covad = Cox = CTSI= DSCI = MCI = Met Tel = Penn Telecom= Sprint = TalkAmerica= Time Warner = US LEC = VarTec = Xchange Telecom = XO = Z-Tel = Page 30 of 105

31 Rank CR#/ 0 C Description of CR CLEC Ratings Status/Comments Title: Change provisioning process for UNE P migration. Description: The purpose of this initiative is to decrease the number of steps required to move a customer from Verizon Retail using one facility type to a CLEC using a different facility type. Business Narrative: Today's requirement to move telephone numbers (TNs) from a Verizon facility to a different CLEC facility: 1) one LSR to install new CLEC facilities (example: PRI) 2) one LSR to migrate customer from Verizon to CLEC using existing facilities 3) one LSR to disconnect Verizon facilities (example: analog trunks) - must wait for PCN & BCN on steps 1 & 2 4) one LSR to move TNs from Verizon facilities to CLEC facilities Note: LSRs 3 & 4 must be worked together (RPON'd) - the customer experiences an outage on steps 2 and again on steps 3/4 - added costs & lengthy process for customer and CLEC. Reason: Change the provisioning process so that when moving a customer TN from one Verizon Retail facility type (ie. Analog DID trunk ) to a CLEC with a different facility type (ie. PRI) it becomes a one-step process, instead of two. Process: Order Jurisdiction: PA; Transaction: N/A Systems: LSI, EDI Primary Area: UNE P LSOG Version: LSOG 5, & above. Overall = AT&T = Bridgecom = Broadview = Choice One= Comcast = Covad = Cox = CTSI= DSCI = MCI = Met Tel = Penn Telecom= Sprint = TalkAmerica= Time Warner = US LEC = VarTec = Xchange Telecom = XO = Z-Tel = STATUS: Initiator: Larry Blair, Remi Communications Page 31 of 105

32 Change Request Number: C Title: T5 Change provisioning process for UNE P migration. Initiator Larry Blair Telephone Number ext Initiator Company Date request sent to Change Control Identify the States that are affected by this change Identify the products that are affected by this change Identify the processes that are affected by this change Larry.Blair@RemiCommunications.com Remi Communications August 3, 2004 Pennsylvania Multiple Order Identify the transactions that are affected by this change Identify the interfaces that are affected by this change Identify the LSOG versions that are affected by this change Describe the Change Describe the functionality that you would like to enhance Note: Describe what your Change Request is. Do not specify how to implement it. Provide an example that justifies the change Include attachments if available LSI, EDI LSOG-5 and LSOG-6 Decrease the number of steps required to move a customer from Verizon Retail using one facility type to a CLEC using a different facility type. Today's requirement to move telephone numbers (TNs) from a Verizon facility to a different CLEC facility: 1) one LSR to install new CLEC facilities (example: PRI) 2) one LSR to migrate customer from Verizon to CLEC using existing facilities 3) one LSR to disconnect Verizon facilities (example: analog trunks) - must wait for PCN & BCN on steps 1 & 2 4) one LSR to move TNs from Verizon facilities to CLEC facilities Note: LSRs 3 & 4 must be worked together (RPON'd) - the customer experiences an outage on steps 2 and again on steps 3/4 - added costs & lengthy process for customer Page 32 of 105

33 and CLEC The way it works when moving TNs from CLEC to CLEC and should work with Verizon: 1) one LSR to install new CLEC facilities (example: PRI) 2) one LSR to disconnect Verizon facilities (example: analog trunks) 3) one LSR to move TNs from Verizon facilities to CLEC facilities Note: LSRs 2 & 3 must be worked together (RPON'd) See attached PA PUC OP-12 Issue No. 28 filing. How will your company benefit from completing the Change Request? The end user experiences one outage instead of two - reduces costs & time for customer and CLEC Describe the proposed solution to the change How do you propose the Change Request can be implemented? What is the expected output resulting from the proposed solution? Interface Usability Change the provisioning process so that when moving a customer TN from one Verizon Retail facility type (ie. Analog DID trunk ) to a CLEC with a different facility type (ie. PRI) it becomes a one-step process, instead of two. A customer can move a number from Verizon Retail to another CLEC using different type facilities without first having to take ownership of the existing facility. To be completed by Verizon Benefit to CLECs To be completed by Verizon Productivity Impact To be completed by Verizon Cost/Time Explanation LSOG Conformity Remarks To be completed by Verizon To be completed by Verizon To be completed by Verizon Page 33 of 105

34 Rank CR#/ Description of CR CLEC Ratings Status/Comments 0 C Title: Flag order for Technician to be dispatched to tag dmarc. Overall = STATUS: Description: The purpose of this initiative is to have the dmarc flagged on new orders. Business Narrative: Use field on LSR to flag the order for dispatch. Reason: Currently the CLECs are entering a repair ticket to have the dmarc flagged. This is causing duplicate work effort for both CLEC and Verizon. Process: Ordering Jurisdiction: North & South; Transaction: N/A Primary Area: Resale LSOG Version: N/A Initiator: Marc MacDonald, CTC Communications AT&T = Bridgecom = Broadview = Choice One= Comcast = Covad = Cox = CTSI= DSCI = MCI = Met Tel = Penn Telecom= Sprint = TalkAmerica= Time Warner = US LEC = VarTec = Xchange Telecom = XO = Z-Tel = Page 34 of 105