Thank HOW TO GUIDE. for choosing Affinity. We ve made things easy for you.

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Melinda Hunt
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1 Thank for choosing Affinity HOW TO GUIDE We ve made things easy for you. A step-by-step guide on how to register and claim to start receiving your benefits. Plus view and reorder certificates.

2 Affinity How to Register Guide (Website) 1. Select Register on the Affinity Home Page: 2. Complete the form fields including the postcode search. Once complete, click Next.

3 3. Provide us with further information about you, your company, contact details and an idea of the number of boilers you install per month. 4. Provide us with an idea of the brands you install and the merchants you buy from. 5. Once all the fields have been completed, please read the Terms & Conditions and tick to accept them, type the number shown in the image into the text box and press Submit. 6. Once your registration has been verified by Gas Safe and the process is complete, we will send you an notification informing you of your login details.

4 Affinity How to Claim Guide 1. Open the box containing your Vokèra product and remove the leaflet shown below: Serial Number Affinity Claim Code Front page Back page You ll need a serial number and Affinity claim code to register your installation and claim your reward points. If there is no leaflet supplied, or if you have any questions, please call Vokèra on Tel: Log in via the Affinity home page using your username and password:

5 3. Select PRODUCT REGISTRATION HERE. NEW FEATURE: You can now register up to 6 products at once (at a single address), saving you time. 4. Enter the details of the appliance being installed and click Add.

5. To register multiple products click Add again. Once finished click Next.

Enter information relating to the job where the installation has taken place

if there was an appliance removed and information about the occupier.

6 5. To register multiple products click Add again. Once finished click Next. You also have the option to click Remove if required. 6. Enter information relating to the job where the installation has taken place including job address, property type, whether a sub-contractor was involved, if there was an appliance removed and information about the occupier. Don t forget to tick the box at the bottom if you need us to send the Gas Safe Certificate to another address.

7 7. Enter your Gas Safe Engineer Licence Card Number, press Next. 8. A summary of your claim is then presented where you can go back to make any changes or simply press Submit to complete your claim. What happens next: Any Affinity points will be processed and allocated to your account. The boiler/product warranty will be registered with Vokèra and Gas Safe notified. Where applicable building control will be notified of the installation (via Gas safe and paid by Vokèra). Vokèra will issue the building regulations compliance certificate to the property the boiler was installed unless an alternative address was specified. That s it - Please let us know if you have any problems registering an installation or using either the website or app. Tel: affinitysupport@vokera.co.uk

8 Affinity How to download the VokèraApp 1. Open the App Store on your device and search for Vokèra. 2. Once you have found the VokèraApp, click GET, enter the required details to download, then launch the app.

9 Affinity How to Register Guide (Mobile App) 1. Select Register on the VokèraApp Home Page by scrolling to the bottom of the page: 2. Select the region you are from to move to the next step:

3. Provide us with further information about you, your company,

month, the brands you install and the merchants you buy from.

Once all the fields have been completed, please read the Terms &

image into the text box and press Submit. 1. 2. 3. 4.

10 3. Provide us with further information about you, your company, contact details, an idea of the number of boilers you install per month, the brands you install and the merchants you buy from. See screens below. Once all the fields have been completed, please read the Terms & Conditions and tick to accept them, type the number shown in the image into the text box and press Submit Once your registration has been verified by Gas Safe and the process is complete, we will send you an notification informing you of your login details.

11 VokèraApp How to Claim Guide (Mobile App) 1. Open the box containing your Vokèra product and remove the leaflet shown below: Serial Number Affinity Claim Code Front page Back page You ll need a serial number and Affinity claim code to register your installation and claim your reward points. If there is no leaflet supplied, or if you have any questions, please call Vokèra on Tel: Log in via the VokèraApp using your username and password:

12 3. Select Product Registration 4. Enter the details of the appliance being installed using the scroll down and click Next.

appliance removed and information about the occupier. See screens below.

13 5. Enter information relating to the job where the installation has taken place including job address, property type, whether a sub-contractor was involved, if there was an appliance removed and information about the occupier. See screens below. Don t forget to tick the box at the bottom if you need us to send the Gas Safe Certificate to another address

6. Enter your Gas Safe License Card Number, press Next. A summary of your claim is then presented on screen where you can go back to make any changes or simply press Submit to complete your claim.

14 6. Enter your Gas Safe License Card Number, press Next. A summary of your claim is then presented on screen where you can go back to make any changes or simply press Submit to complete your claim. What happens next (same as desktop): Any Affinity points will be processed and allocated to your account. The boiler/product warranty will be registered with Vokèra and Gas Safe notified. Where applicable building control will be notified of the installation (via Gas safe and paid by Vokèra). Vokèra will issue the building regulations compliance certificate to the property the boiler was installed unless an alternative address was specified. That s it - Please let us know if you have any problems registering an installation or using either the website or app. Tel: affinitysupport@vokera.co.uk

Alternatively, and to save time you can now request an official Gas Safe certificate from us by clicking Request

15 Affinity - Gas Safe Certificate Administration You can now view and download a pdf copy of an existing Gas Safe Certificate through the Affinity website. Simply login and go to Installation History by selecting Account Settings. Alternatively, and to save time you can now request an official Gas Safe certificate from us by clicking Request Reprint and we will send it directly to the chosen address on your behalf. Confirmation of each request will be displayed.

Gas Safe Notification User Guide

Gas Safe Notification User Guide Viessmann Installer Portal User Guide 1 1. Introduction This document is a step-by-step user guide which shows how to notify Gas Safe of your Viessmann installations. Performing