Campus Technology Handbook. Guide to Online Resources

Transcription

1 Campus Technology Handbook Guide to Online Resources

2 Help Desk: Located in WYLL L AV Office: Located in WYLL D126 WYLL: MOLN: Help Desk Hours: Mon-Thurs: 7:45 am - 4:30 pm Friday:...7:45 am - 4:30 pm A/V Office Hours: Mon-Thurs:.7:30 am - 9:30 pm Fri:...7:30 am - 4:30 pm Computer Lab: WYLL D150: MOLN 117: *Molinaro Lab hours are the same as A/V Office hours.* Printing Locations: Molinaro labs MOLN 117 SAC L1 Pool Overlook Lounge WYLL D150 (B & W / Color) WYLL Lab Hours: Sun:...5:00 pm - 10:30 pm Mon-Thurs:.7:30 am - 10:30 pm Fri:...7:30 am - 4:30 pm Sat:...12:00 pm - 6:00 pm Molinaro Concourse next to Molinaro Joes Library WYLL 150 Color: 0.25 Per Page B&W: 0.10 Per Page For updated hours and additional information please visit: Admissions: Advising and Career: Bookstore: Cashier: Concierge: @UWP_RHA_ Library Number: Police Emergency:...(911) Police Non-Emergency: Registrar: ResLife: UW Parkside: -CTS -LTC -Galleries -Student Center -WIPZ -Ranger Athletics -Campus Concierge -Admissions 2 - Campus Technology Services

3 Technology Help Desk Expand your mind with technology and education, and change your world! The Technology Help Desk provides support to students, faculty, and staff at UW- Parkside on general computing issues, various UW applications, and various other services. The Technology Help Desk Staff is available via phone, , and in person at the walk-in help desk locations. Monday Friday, 7:45 AM 4:30 PM; Closed Saturday and Sunday Services the Help Desk Provides: Account Activation and Password Assistance My UW Portal Support Calendar SOLAR D2L Faculty and Staff Computer Purchases (Dell and Apple Products) Faculty and Staff Mobile Device Purchases Software Purchases File/Web Space Campus Desktop, Laptop and Mobile Device Support Get Help by Phone For Technology Help Desk phone or walk-in support during after-hours, finals week, and Winterim, see Wireless Connections on laptops, tablets and smartphones Configuring on smart phones ResNet Laptop, Pharos or Office Printing Office data connections Faculty/staff access from home Converting and recovering files Recovering data from flash drives and hard drives Internet-related topics such as downloading programs and navigating sites Software Training and Support Virus or Malware Investigation Get Help Online kb.uwp.edu Get help online with our searchable knowledgebase 24 hours a day, 7 days a week! Get Help by servicedesk@uwp.edu Please note that it can take up to 24 hours for an to be responded to. Also, personal information such as passwords and NetIDs cannot be sent via . Please call or visit the desk in person if you need a password reset. Get Help In Person WYLL L107 Monday - Friday: 7:45 AM - 4:30 PM Closed Saturday and Sunday There are also service forms available at Campus Technology Services

4 How To Activate Your UWP Account Start at the link above, or go to: Click on the Logins link at the top of the page Choose Manage your account password.uwp.edu Then: Click on the orange Password Self Service box Enter in your UW-Parkside Net ID (stude000) Enter your INITIAL password Initial Password PIN (1234) + Birth year (92) + Birth Month (12) Your initial Password is: Setup your password responses Click on Change Password to set a new password Write them down and keep for your records. Logout What Happens To My Account When I Leave The University? Your account will be disabled accordingly: Students: 4 Terms (12 Months) following their last day of attendance. This includes Summer Session and Winterim Session. This is regardless of whether they graduated or dropped out. Instructional Faculty & Staff: 365 days (12 months) following their last day of employment. This includes Summer Session and Winterim Session. Including: AJ - Adjunct Staff Member AI - Instructional Academic Staff FA - Faculty Member General Academic & Classified Staff : 14 days (2 weeks) following the last day of employment. This includes employee appointment types: OT - Other Staff Member LT - Limited Appointment Staff UL - University Staff Member UJ - University Project Staff UP - University Permanent Staff AS - Academic Staff Other types of Employees : Immediately following the last day of employment. Retired and Emeritus Faculty & Staff : Can stop the account expiration by contacting the HR Department and asking to RETAIN or if they have a letter stating that they have been made an Emeritus. 4 - Campus Technology Services

5 How Do I Access My Courses In D2L? For Students: D2L courses by default all begin on the first day of class. NOTE: instructors may open a course early. Not all instructors use D2L. If in doubt check with your instructor. You MUST be registered for the course in order to have access. Wait-listed students DO NOT have access to the course site. Once you officially add a course in SOLAR, it takes an overnight update for you to have access. The updates run every night. Use the Getting Started link What is D2L? for login instructions. For Instructors: New employees: All HR paperwork must be completed and entered into SOLAR by HR. You must be listed in SOLAR as the instructor of the course to have access. Your department needs to notify the Registrar s office. You must request a course be active in D2L by filling out a COURSE REQUEST FORM. The link to the form can be found on the D2L login page. The submitted form comes to the Learning Technology Staff. Course are established as quickly as possible, but the integration process between SOLAR and D2L requires an update to run. Instructors are notified via UW-Parkside when their course(s) are established and they have access. Request D2L course sites early. Use the Getting Started link What is D2L? for login instructions. The Support Form and Course Request are located on the D2L login page and are also located on your D2L homepage after you login. If you are still having trouble with D2L, please D2L@uwp.edu or contact the Help Desk at (262) Campus Technology Services

6 How To Set Up UW-Parkside On Mobile Devices For ios Devices At the homescreen of the ios device go to settings On the settings menu, go to the Mail, Contacts, Calendars tab In the accounts section, click on the add account option. For Android Devices At the homescreen of the Android device click on the menu button Go to Settings > Accounts & Sync > Add Account > Corporate To set up a (Staff and Faculty) account as Exchange: On the add account section, click on Microsoft Exchange. The following section will appear. Fill in the appropriate as shown in the example below. username@uwp.edu Domain: ad.uwp.edu Username: username Password: user s password Description: Exchange/UWP (whatever the user would like their account to appear as in their mail app) After clicking next, a box under will appear saying Server Server: mail.uwp.edu SSL should be turned ON (should be automatic) Also important to note, faculty and staff setting up on their devices this way will be required at times to set up a password. Alternative Way At the homescreen of the Android device, go to the App Drawer (different for most devices) Go to Press the menu button Go to Add Account To Set up a (Student) account as Exchange: On the add account section, click on Microsoft Exchange. The following section will appear. Fill in the appropriate as shown in the example below. username@rangers.uwp.edu Domain: leave blank Username: username@rangers.uwp. edu Password: user s password Description: Exchange/UWP (whatever the user would like their account to appear as in their mail app) After clicking next, a box under will appear saying Server. Server: m.outlook.com SSL should be turned ON (should be automatic) Be sure to download UW-Parkside s free mobile app! Download it for ios and Android smartphones. The app is a quick and easy way to find maps, athletic news, upcoming events, and much more! 6 - Campus Technology Services

7 Access Your UWP Rangermail from Home or on a Personal Computer Faculty / Staff mail.uwp.edu Student RangerMail: outlook.com/owa/rangers.uwp.edu For more information on connecting to Parkside resources, see *eduroam is the preferred method* eduroam Android Phone eduroam Apple ios eduroam Windows 7 eduroam Windows 8.1 Campus Wireless Services KB kb.uwp.edu KB VPN Citrix Off Campus Access for Faculty and Staff What is the KnowledgeBase? Resnet The KnowledgeBase is an online resource where you can find tutorials and information on many different subjects. Find Tutorials & Information On: Solar D2L (Quizzes, Dropbox, Ext.) UWP Passwords WiFi Printing Microsoft Office Outlook Kaltura Admissions Veterans Services RangerTrak Footprints And Much More! Campus Technology Services

8 Classroom & Lab Technology Interested in what technology is offered in the classrooms or computer labs that you will be in? On the UWP website you have the ability to see each classroom/lab and what technology is offered in each room. There is also information on how many seats are in each room, if the classroom have a chalkboard or a whiteboard, and even photos of what the room looks like. UW Parkside has a variety of classrooms and each room is equipped with it s own unique technology. It helps to be aware of the technology in your classrooms, especially when it comes time for lectures and presentations. There are both Mac labs and PC labs availble for student and class use. The Macs in the Wyllie labs are equipped with the Adobe Creative Suite. These labs are Wyllie D150M and Wyllie D150L. Each lab is stationed near a printer and the labs used for classes each have a projector and instructor station. Labs may be booked for private meetings, classes, and group events. (There may be a fee depending on your event.) If you are in need of booking a lab for such an event, please contact: Chris Robaidek (262) robaidek@uwp.edu Carl Rollmann (262) rollmann@uwp.edu Scan the QR code or visit: campustechnologyservices/ learningtechnologycenter/computerlabs/index.cfm 8 - Campus Technology Services

9 What Should I Know About Security? Please do your part to keep our campus computing environment secure. Treat your laptop or mobile devices as your would a wallet or purse; NEVER leave it unattended. Most crime on campus is a crime of convenience, so use secure storage in residence hall rooms and talk to a Campus Technology Services Technician about how to secure your electronic device. You are responsible for taking measures to secure your computer; protect your identity and avoid copyright infringement per campus policy. UW-Parkside will never initiate a request for sensitive information from you via (i.e., Social Security Number, Personal ID, Password, PIN or account number). Never give out personal information or account numbers (ex: SSNs) in response to an unsolicited Phishing request. Check with our Technology Help Desk at before logging into any accounts in response to an unsolicited , no matter how real it looks. Campus Technology Services Campus Technology Services (L1) / Labs & Audio Visual (D1) - Technology Help Desk - WYLL L107 - Audio Visual Services - WYLL D126A - Distance Education - WYLL D122 - PC Classroom - WYLL D150E - Mac Classroom - WYLL D150M - PC and Mac Labs - WYLL D150 - Learning Tech Lab - WYLL D Molinaro Labs / Audio Visual Services (L1) - PC Classroom - MOLN L115 - PC Lab - MOLN L117 - Audio Visual - MOLN L118 - PC Classrom - MOLN L Campus Technology Services

10 Office 365 Student Advantage Program Students have access to Microsoft Office 365 for FREE! To access Office 365 just log into your Rangermail and click on the Office 365 logo on the upper left hand corner. FREE to everyone with a UW-Parkside Account! Lynda.com is a revolutionary website that offers its members access to over 125,000 videos & tutorials to help them learn and develop skills. You can watch instructional videos on a variety of topics including Design, Business, Education, and so much more. To explore all that Lynda.com, just head to click the log in button, and enter your Parkside credentials. Download Lynda s free mobile app and take your videos with you wherever you go Campus Technology Services