1. What is the difference between Saregama Carvaan and Saregama Carvaan (the premium variant)?

Transcription

1 1. What is the difference between Saregama Carvaan and Saregama Carvaan (the premium variant)? Carvaan cmes pre-laded with 5000 evergreen Hindi sngs and has the fllwing features: a. 4 mdes Saregama, USB, FM and Bluetth mde b. Saregama mde is further categrized int Artistes, Mds and Geetmala and has 80+ statins Carvaan (the premium variant) cmes alng with all the features f Saregama Carvaan, in additin ffers the fllwing: a. Increased number f music statins frm 80+ t 130+ b. Sngs playing under Artistes, Specials and Geetmala can be marked as Favurites c. App supprt t brwse thrugh the sngs in the unit; additinal supprt t search a specific sng r create a playlist d. Additin f tw new mdes AM and Aux In 2. Tell me mre abut the Saregama Carvaan app. The Saregama Carvaan app is t be used alng with the Carvaan (the premium variant) music player. This app enables yu t brwse thrugh the library f 5000 ld Hindi sngs that is pre-laded n the Carvaan (the premium variant) unit. In additin, the app allws yu t search fr yur favurite sng r even create playlists f yur chice. 3. Hw d I pwer n/ ff Saregama Carvaan (the premium variant)? T pwer n/ ff Carvaan (the premium variant), press the pwer buttn n the tp right hand crner. 4. What are the different clur variants available in Saregama Carvaan (the premium variant)? Currently, Carvaan (the premium variant) is available nly in Ryal Blue clur. 5. Can I answer phne calls via bluetth n Saregama Carvaan (the premium variant)? There is n call answering feature. Carvaan (the premium variant) supprts nly Bluetth pairing and music streaming via the Carvaan (the premium variant) speakers. 6. Hw can I play music stred n my persnal device (mbile phne/ tablet) n Saregama Carvaan (the premium variant) speakers? Yu can play music stred n yur mbile phne/ tablet n Saregama Carvaan (the premium variant) speakers by either Bluetth r plugging in an Aux cable in the Aux In prt n the back panel f Carvaan (the premium variant).

2 If yu are using an Aux cable, please switch t Aux In mde n yur Carvaan (the premium variant) by pressing the USB/AUX In mde buttn twice. 7. What are the different mdes available n Saregama Carvaan (the premium variant)? Carvaan (the premium variant) has 4 mdes i.e. Saregama mde, Bluetth mde, FM/AM mde and USB/Aux In mde. T switch t any f these mdes, press the crrespnding buttn n Carvaan (the premium variant). Here's a quick summary f what yu can lk frward t in each f these mdes: Saregama Mde: Enjy 5000 pre-laded sngs frm the Saregama catalgue spanning acrss categries like Artistes, Specials and Geetmala Bluetth mde: Stream sngs n yur persnal devices like mbile phne, tablets via Bluetth t Carvaan (the premium variant) FM/AM mde: Tune in t lcal FM/AM channels. FM is the default mde. Yu have been prvided with an external antenna alng with yur Carvaan (the premium variant). Plug this antenna int the Aux In prt fr an even better quality f receptin f the FM channels T tune int AM, use any f the fllwing ptins: If yu are already in FM mde, press FM/AM buttn again t start AM If yu are in any ther mde, press FM/AM buttn twice USB/Aux In mde: Plug yur pen drive in t Carvaan (the premium variant) t enjy yur persnal cllectin f MP3 sngs. Yu can als cnnect an Aux cable in the Aux IN prt n the back panel f Carvaan (the premium variant) t play sngs frm yur phne/tablet. USB is the default mde T tune int Aux In mde, use any f the fllwing ptins: If yu are already in USB mde, press USB/Aux In buttn again t start AM If yu are in any ther mde, press FM/AM buttn twice

3 When yu pwer n Carvaan (the premium variant) fr the very first time r reset it, it will autmatically be set t the default mde i.e. Saregama mde. 8. Hw d I navigate Artistes, Specials and Geetmala categries in Saregama mde? When yu switch t Saregama mde, by default ne f the statins frm the Artistes categry will start playing autmatically. T switch t anther categry (Specials/ Geetmala), press the crrespnding categry buttn. T change statins within a categry, turn the statin selectr dial left/ right. Here's a quick summary f the music that yu can enjy within each categry: Artistes - 50 music statins dedicated t bllywd legends like Kishre Kumar, Lata Mangeshkar, Amitabh Bachchan, Dharmendra, Rekha, Hema Malini, Javed Akhtar, Mhammed Rafi and thers Specials 30+ music statins cvering themes and mds like Rmance, Happy, Ghazal, Mangeshkars, Kaprs, Sngs with Dialgues Sad etc. Geetmala - 50 music statins spanning acrss five decades f the Geetmala Ki Chan Mein cllectin by Ameen Sayani 9. I can see a big dial n Saregama Carvaan (the premium variant). What is it? This dial is a statin selectr and allws yu t switch between music statins. Here's hw yu can use the statin selectr acrss different mdes: Saregama mde: turn left/ right t change music statins when within Artistes/ Specials/ Geetmala categry USB/Aux In mde: turn left/ right t navigate acrss flders n the pen drive FM/ AM mde: turn left/ right t change t previus/ next FM/AM channel Nte: the statin selectr dial is disabled in Aux in mde and Bluetth mde 10. I can see <> buttns. What is it?

4 <> buttns represent the previus/ next respectively. Here's hw yu can use these buttns acrss mdes: Saregama mde: g t previus/ next sng USB/Aux In mde: g t previus/ next sng in USB mde. These buttns are disabled in Aux In mde FM/AM mde: g t previus/ next FM/AM channel Bluetth mde: <> buttns are disabled in Bluetth mde. 11. Hw d I change the vlume n Saregama Carvaan (the premium variant)? There is a vlume dial n the right side f Carvaan (the premium variant). Mve the dial up/ dwn t change the vlume. Yu can als use the remte that cmes alng with Carvaan (the premium variant) t change the vlume. Alternatively, if yu are playing music n Carvaan (the premium variant) using the Saregama Carvaan (the premium variant) app, yu can use the vlume buttn n yur handset t change vlume. 12. What infrmatin is shwn n the display panel? Here's the list f details shwn n the display panel: a. Mde indicatr Saregama mde: the panel shws the name f music statin and name f the sng that is currently playing Bluetth mde: Bluetth indicatr n the panel will be displayed. In additin, yu will als be able t see whether r nt yur Bluetth device is currently cnnected t Carvaan (the premium variant) USB mde: the panel shws the flder name and sng name that is currently playing Aux IN mde: the panel shws AUX In FM/AM mde: FM/AM indicatr n the panel will be displayed. Yu will als be able t see the frequency f the FM/AM channel that is currently being played

5 b. Battery Whenever Carvaan (the premium variant) is in use, the battery indicatr will always be displayed n the panel c. Favurites Any sng marked as favurite, will be indicated with a Heart icn n the display screen d. App cnnected If the user is playing sngs n Carvaan (the premium variant) thrugh the Carvaan (the premium variant) app, the display screen will shw as Playing frm app and the sng name 13. What happens if I press the reset buttn? When yu press the reset buttn, Carvaan (the premium variant) will be set t default factry settings. In this case, yu will need t re-pair yur Bluetth device and chse the categry/ statin, yu wuld like t listen t. The sngs yu have marked as favurites will be remved frm the Favurites statin. 14. There is a light indicatr next t the pwer buttn with a battery icn. What is it? The light indicatr turns n when Carvaan (the premium variant) is being charged. This light is autmatically turned ff when the battery is fully charged. 15. Hw d I pair my mbile phne via Bluetth t Saregama Carvaan (the premium variant)? T pair yur mbile phne t Carvaan (the premium variant), fllw the steps belw: Press the Bluetth mde buttn n the Carvaan (the premium variant) unit On yur mbile phne, turn n Bluetth. Select 'Saregama Carvaan (the premium variant)' frm the list f available bluetth devices Yur mbile phne will nw get paired autmatically with Carvaan (the premium variant) Once yur mbile phne is paired, the display panel n Carvaan (the premium variant) will shw 'BT Device Paired'.

6 Please nte: At any given time, yu can pair nly ne device with Carvaan (the premium variant) 16. I have cnnected my mbile phne and Saregama Carvaan (the premium variant) unit. Hwever, I am unable t play sngs thrugh the Saregama Carvaan app n my unit. Why? If yu have cnnected yur mbile phne and the Carvaan (the premium variant) unit, ensure that yu are in Saregama mde and nt Bluetth mde t play sngs via the app n yur unit. 17. I am in Bluetth mde. Can I stream sngs frm Saregama Carvaan (the premium variant) t my mbile phne? Yu can nly stream music frm yur phne, laptp r any ther Bluetth enabled device t Carvaan (the premium variant). 18. Hw d I listen t sngs stred n my pen drive n Saregama Carvaan (the premium variant)? T play sngs frm yur pen drive n Carvaan (the premium variant), fllw the steps belw: Plug yur pen drive int the USB prt n the back panel f Carvaan (the premium variant) Press the USB mde buttn The first available sng will start playing autmatically T mve acrss flders n yur pen drive, turn the statin selectr left./ right Please nte: Carvaan (the premium variant) supprts pen drive upt USB versin 2.0 Yu cannt play sngs frm external hard drives, mbile phnes, laptps etc. n Carvaan (the premium variant). Yu can nly play sngs frm pen drives with a strage capacity upt 64 GB 19. I am tuned int FM/AM mde n Saregama Carvaan (the premium variant). Hwever, the receptin f the signal is nt t great. What shuld I d?

7 External FM receptin depends n the strength f the signal in yur area. If the lcatin r area where yu have kept the Carvaan (the premium variant) unit has a weak FM signal, there is a pssibility that yu may face interruptin in FM utput. T imprve receptin, yu can insert that external antenna that cmes alng with Carvaan (the premium variant) int the Aux In prt n back panel f Carvaan (the premium variant). We recmmend that yu d nt put the unit n charge while listening t FM/AM as it will interrupt the signal. 20. Hw d I set FM/AM channels n Saregama Carvaan (the premium variant)? T listen t an FM channel, fllw the steps belw: Press the FM/AM mde buttn The first available FM channel will autmatically start playing T switch t anther FM channel, turn the statin selectr left/right r press the < > buttns T listen t an AM channel, fllw the steps belw: If in FM mde, press FM/AM buttn again t start AM. If in any ther mde press FM/AM buttn twice The first available AM channel will autmatically start playing T switch t anther AM channel, turn the statin selectr left/right r press the < > buttns 21. Des Saregama Carvaan (the premium variant) cme with a remte? Yes. Carvaan (the premium variant) cmes with a remte. 22. Please describe the functinality f the Saregama Carvaan (the premium variant) remte. Yu can use the remte in the fllwing instances: Mde selectin: t select yur preferred mde Mark as favurite: t mark any sng under Saregama mde as favurite r unmark the sng as favurite

8 Categry selectin: t select yur preferred categry when in Saregama mde Manage sng playut: t mve t the next/ previus sng r play/ pause the sng Vlume cntrl: t increase/ decrease vlume 23. Can I pwer n Saregama Carvaan (the premium variant) frm the remte? N. the remte des nt allw yu t pwer n/ ff Carvaan (the premium variant). 24. Which batteries can be used in Saregama Carvaan (the premium variant) remte? A CR2025 battery is used in Carvaan (the premium variant) remte. 25. Des the remte cme in different clurs? N. The remte cmes nly in ne clur. 26. Is there any warranty n the remte? N. there is n warranty n the remte. 27. I have misplaced/ lst the remte. What shuld I d? If yu have misplaced/ lst the remte, yu can rder anther remte frm hme website 28. Is there any warranty n the external antenna? N. there is n warranty n the external antenna. 29. Can I buy nly a remte? Yes. Hwever, remtes are cmpatible with select Carvaan (the premium variant) units nly. If yur Carvaan (the premium variant) came alng with a remte when yu purchased it, it will be cmpatible with a standalne remte that yu buy frm Yu can purchase the remte fr 150 per unit. Shipping charge f Rs 100 will be levied separately. 30. I have bught an additinal remte with n favurites buttn n it. Hwever, it is nt wrking with my Carvaan (the premium variant). Why s?

9 Yur Carvaan (the premium variant) maybe the ne which supprts the app and has an Aux In prt. The remte yu bught is an lder versin and hence, nt cmpatible with yur Carvaan (the premium variant) unit. 31. Hw d I get the Saregama Carvaan app? Use ne f the ptins belw fr help with dwnlading the app: G t Ggle Play stre/ Apple App stre and search fr the Saregama Carvaan app t dwnlad the app. 32. Hw d I cnnect the Saregama Carvaan app and the Saregama Carvaan (the premium variant) unit? Yu can cnnect the app and the Carvaan (the premium variant) unit by fllwing the steps belw: a. Pwer n yur Carvaan (the premium variant) unit b. Press the Saregama mde buttn c. Turn n the Bluetth f yur mbile phne and allw new cnnectins under the Bluetth settings n yur mbile phne d. On yur mbile device, g t the Saregama Carvaan app e. G t the Bluetth Settings tab n yur app and press Carvaan app f. The Saregama Carvaan app and the Carvaan (the premium variant) unit are cnnected 33. I tried t cnnect my Carvaan (the premium variant) unit and the Saregama Carvaan app n my phne. Hwever, I am unable t cnnect. Why? Yur Carvaan may nt be cmpatible with the app and hence, yu are unable t cnnect the Carvaan (the premium variant) unit and the Saregama Carvaan (the premium variant) app. 34. Hw d I knw if my Saregama Carvaan (the premium variant) unit is cmpatible with the Saregama Carvaan app? All the Carvaan (the premium variant) units which are cmpatible with the Saregama Carvaan app, have mentined s n the packaging f the unit and the manual that cmes alng with the unit.

10 Alternatively, if yur Carvaan (the premium variant) unit cmes with an external antenna and an Aux In prt at the back panel f Carvaan (the premium variant) unit, the unit is cmpatible with the Saregama Carvaan app. 35. I have 2 Saregama Carvaan (the premium variant) units. Can I use the same app t cntrl bth the units? Yes. The same app will wrk fr bth the units. T switch between units, fllw the steps belw: a. Open the app b. G t Bluetth setting under the left hand side menu c. Chse the Carvaan (the premium variant) unit yu want t playut sngs n and press Carvaan App d. Sng playut begins Nte: bth yur Carvaan (the premium variant) units need t be app cmpatible 36. I was playing music thrugh the Saregama Carvaan app n the Saregama Carvaan (the premium variant) unit. I happened t press the Specials categry buttn n the unit and the playut frm the app stpped. Hw d I play again frm the app? If yu have pressed any buttn n the unit, ther than the next/ previus buttn, the sng playut will start frm the Carvaan (the premium variant) unit. T start playut frm the app again, chse a sng frm the app and press play. 37. What are the size specificatins f Saregama Carvaan (the premium variant)? Here are the dimensins apprx: 28.9 cm (L), 22.9 cm (H), 8.4 Cm (W) 38. What is the weight f Saregama Carvaan (the premium variant)? The standalne weight f the Saregama Carvaan (the premium variant) unit is apprximately 1.24 kgs. 39. What is the pwer f the speakers? The pwer f Carvaan (the premium variant) speakers is 6 Watts.

11 40. Des Saregama Carvaan (the premium variant) have a slt fr a micr USB card? There is n Micr SD slt n Carvaan (the premium variant). 41. What is the battery and adaptr specificatin? Carvaan (the premium variant) has a rechargeable Li-In battery with a capacity f 2200 mah. Adaptr rating is 5V, 1A. 42. Hw d I charge Saregama Carvaan (the premium variant)? Carvaan (the premium variant) cmes alng with a wall charger. Plug the adaptr int a pwer scket. Cnnect ne end f the USB cable t the adaptr and the ther end t the micr USB prt n the back panel f Carvaan (the premium variant). Turn n the switch and Carvaan (the premium variant) will start charging. It takes 2-3 hurs t charge Carvaan (the premium variant) cmpletely. Whilst the battery is being charged, yu will be able t see a red clur light next t the pwer buttn. This light will autmatically turn ff when the battery has been fully charged. A fully charged battery, shuld last fr 5-6 hurs f playut time. Yu can als lk at the battery icn n the display panel fr an indicatin f hw much charge is available n Carvaan (the premium variant). If yu wish, yu can als detach the adaptr and plug the cable int an alternate USB prt n yur laptp, music system etc. t charge Carvaan (the premium variant). Please nte, yu cannt use Carvaan (the premium variant) t charge any ther device like a mbile phne/ tablet. 43. I have lst the charger that came alng with Saregama Carvaan (the premium variant). Is there any ther way I can charge the unit?

12 Yu can use a pwer bank r any mbile phne/ tablet charger that has a micr USB cable t charge Carvaan (the premium variant). Any charger cmpatible with an Andrid device can be used t charge the unit. 44. Can I use Saregama Carvaan (the premium variant) whilst it is being charged? Yu can use Carvaan (the premium variant) whilst it is being charged. Hwever, it may impact the FM receptin. Plug this antenna int the Aux In prt fr an even better quality f receptin f the FM channels. 45. Hw lng des the battery last n single cmplete charge? Once charged cmpletely, enjy 5 hurs f playtime. 46. What des the warranty cver? The warranty cvers the fllwing: a. 1-year warranty n all parts f the Carvaan (the premium variant). This includes repair, replacement f damaged parts and servicing 47. What if lse my warranty card? A warranty card is typically used t indicate the date f purchase. In case yu lse the warranty card, yu can prvide us with riginal invice fr Carvaan (the premium variant). 48. I purchased Saregama Carvaan (the premium variant) nline. N warranty card has been issued t me. Can I still take advantage f the warranty cver? T take advantage f the warranty cver, yu can prvide us with the riginal invice f Carvaan (the premium variant). 49. Is the warranty applicable nly in India? Yes. The warranty n Carvaan (the premium variant) is applicable nly in India. 50. My Saregama Carvaan (the premium variant) is nt functining prperly. Where d I get it repaired?

13 Our service centers are available acrss select cities in India. If yu are in a city where we have a service center, please call us n and we will arrange fr ur technician t visit yur hme and reslve the issue. Yu can als us n feedback@saregama.cm If ur service center is nt available in yur city, yu will need t take yur Carvaan (the premium variant) t the nearest city which has ur service center. If yur Carvaan (the premium variant) is under warranty, please make sure yu prvide ur technician with a cpy f the warranty card/ riginal invice. 51. Hw many sngs are pre-laded n Saregama Carvaan (the premium variant)? Carvaan (the premium variant) is pre-laded with 5000 MP3 sngs. 52. Which artistes are available in Saregama mde? The artistes categry in Saregama mde has 50 statins dedicated t legends like Lata Mangeshkar, Mhammed Rafi, Kishre Kumar, Jagjit Singh, Amitabh Bachchan, Hema Malini, Dharmendra, Rekha etc. Fr a full list f all statins, visit What is Specials categry and what are the statins included? Carvaan (the premium variant) cmprises 30+ specially curated theme and md based statins like Rmance, Sad, Happy, Ghazal, Sngs with dialgues, Kaprs, Mangeshkars and many mre. 54. Hw many Geetmala statins are available in Saregama mde? There are a ttal f 50 Geetmala channels spanning acrss five decades f the Geetmala Ki Chan Mein cllectin by Ameen Sayani.

14 Fr a full list f all statins available in this categry, visit (the premium variant)/2018/buynw 55. I am trying t Gift Saregama Carvaan (the premium variant) frm saregama.cm t my friend based in UK. I am unable t d s. Why? Currently, Carvaan (the premium variant) can be gifted t residents f India nly saregama.cm. 56. What is the maximum number f Carvaan (the premium variant) units I can gift? There is n upper limit n the number f Carvaan (the premium variant) units that yu can gift. Hwever, yu can gift a maximum f 10 units in a single transactin. 57. What are the payment ptins available if I want t gift a Saregama Carvaan (the premium variant)? If yu are based in India, yu can pay via PayTm wallet, credit card, debit card r net banking. 58. I have gifted my friend Saregama Carvaan (the premium variant). Hw d I track the status f my rder? T check the status f yur rder, g t Carvaan (the premium variant) with app > Buy Nw > Track Yur Order 59. I want t cancel my rder fr Saregama Carvaan (the premium variant). I am unable t d s. Why? Cancellatin is allwed nly until yur rder hasn't been dispatched. Yur rder must have been dispatched and hence, yu are unable t cancel it. T check yur rder status, g t Carvaan (the premium variant) with app > Buy Nw > Track Yur Order 60. Can I select the sngs n my wn t play when in Saregama mde? The sngs play in a randm rder. The sngs cannt be selected manually. Thugh there is a Previus (<) and Next buttn (>) in case yu want t jump t anther sng. Yu can als mark the sngs yu like as Favurites. Yu can access all the sngs marked as Favurites under Specials > Favurites and then g t yur favurite sng.

15 Alternatively, yu can dwnlad the Saregama Carvaan (the premium variant) app, cnnect the app and the Carvaan (the premium variant) unit using Bluetth and chse a sng t play. 61. Can I create my wn playlist n Saregama Carvaan (the premium variant)? N, yu cannt create yur wn playlist thugh yu can play yur wn sngs thrugh USB r Bluetth. Yu can als mark the sngs yu like as Favurites. Yu can access all the sngs marked as Favurites under Specials > Favurites. In case yu want t create multiple playlists, yu can als d it frm the Saregama Carvaan (the premium variant) app by fllwing the steps belw: a. Dwnlad the Saregama Carvaan (the premium variant) app frm Ggle Play Stre r the App stre b. Sign in and g t Create Playlists under My Playlist(s) 62. Where can I purchase the Saregama Carvaan (the premium variant) frm? Carvaan (the premium variant) can be purchased frm Saregama.cm, amazn, mdern retail stres like Crma, Reliance Digital and retailers. 63. Can I extend the warranty? N, there is n such facility right nw. 64. What is Cancellatin Plicy? An rder placed n saregama.cm can be cancelled nly befre the dispatch f the prduct. If the prduct has been dispatched frm the warehuse, the rder cannt be cancelled. The status f yur rder can be tracked frm the ptin n saregama.cm If the rder has been dispatched, the ptin will be autmatically disabled. N cancellatin will be accepted after the prduct has been dispatched.

16 65. Hw d I cancel the rder? "Cancel" rder ptin wuld be reflected nly if yur rder has nt been dispatched yet. In case the rder has been dispatched, there will be n ptin t cancel the rder. Yu can check yur check yur rder status frm track rder ptin. 66. Hw lng des the cancellatin prcess take? An rder placed n saregama.cm can be cancelled nly befre the dispatch f the prduct. The cancellatin request will be registered immediately. 67. Hw des the amunt get refunded in case f cancellatin? The amunt will be refunded in case f payment thrugh Credit Card, Debit, Net banking and Paytm. The refund will be credited t the same accunt (credit card/ debit card/ net banking and paytm) frm which the payment f yur Carvaan (the premium variant) was made. It will take apprximately 7-21 wrking days t prcess the refund. 68. What is Warranty Plicy? The amunt will be refunded in case f payment thrugh Credit Card, Debit, Net banking and Paytm. The amunt will be credited back in the respective accunt thrugh which the payment has been made within 7-21 wrking days. Warranty will be valid nly when the Warranty Card r riginal Purchase Invice are presented tgether fr service Saregama reserves the right t decline warranty service, if the abve dcuments are nt presented r if the infrmatin cntained is incmplete r the Warranty Card is fund t be tampered with. This Warranty shall nt cver any damages resulting frm un-authrized adaptatins r adjustments t the prduct. This Warranty will be vid if the serial n. n the prduct has been altered, remved r defaced.

17 This Warranty des nt cver damage caused t the prduct due t imprper usage by the custmer r incrrect cnnectin f the prduct t any external equipment which nt apprved by Saregama. Any deficiency in prduct perfrmance due t signal receptin thrugh third party equipment r third party sftware will nt be under the purview f this warranty. This Warranty des nt apply t nrmal wear and tear t the memry card, speaker, battery and display panel if the prduct is used in cmmercial, business, industrial, educatinal r rental applicatins. This Warranty shall nt apply t damages caused t the prduct by accident, lightening, fire, water r liquid spillages, sudden drps, excessive shck r any external cause beynd Saregama's cntrl and/r any damage caused due t tampering f the prduct by an unauthrized agent. This Warranty des nt cver liability fr lss f data. If the cntent f the memry is altered, deleted, r in any way mdified, Saregama shall nt be respnsible and if serviced under warranty, the prduct will be returned cnfigured as riginally purchased. Saregama reserves the right t replace the defective part with an equivalent and/r recnditined unit. 69. What is the Return Plicy? The prduct is nn-returnable. Every prduct ges thrugh a rigrus testing s the chances f prduct being defective are negligible. In case the prduct has any manufacturing defect r sftware issue, yu can reach ut t us n ur tll free number A service agent will cme t yur dr step (if within serviceable area, else yu can drp and pick the prduct frm the specified service center) and test the prduct thrughly against all issues r defects. If any issue fund, the defective part will be replaced by the service agent. In case the prduct is irreparable attributable t any manufacturing defect, it will be replaced by the service agent. 70. Whm d I cntact fr After Sales Service within warranty perid? A dedicated tll free helpline number can be called up frm 9 am t 9 pm frm Mn- Sun. A service agent/ technician will cme t yur hme and check the prduct fr any issues. Our after sales service supprt is available thrugh 260+ service centers. Tll Free number:

18 The technician will investigate the prduct fr any defects and issues. If the prduct is within warranty, the faulty parts wuld be replaced/ repaired free f cst. The hme visit will be available fr areas which are being cvered under Free Hme visit facility. Currently there are 260+such lcatins which are cvered under this. In case, the area falls under nn- eligible fr free visit, custmer will have t arrange fr the pick and drp the prduct t the service center and service will be dne free f cst If the prduct is ut f warranty r in absence f warranty card, custmer will need t call up the tll free number and arrange fr the repair/ service at his wn expense. 71. What is the Replacement Plicy? The prduct will be replaced nly if the issue is fund t be irreparable. 72. What is dead n arrival Plicy? Dead n arrival applies when a newly purchased prduct des nt functin at all. In such a case, it will be replaced free f cst by ur service center. Hwever, such cases need t be reprted within 10 days frm the date f receipt f the prduct.t reprt such a case, call n A service agent will visit yur huse t check the prduct. If fund t be in a nn-wrking cnditin, the prduct will be replaced. Dead n arrival desn t apply t the fllwing cases: If the prduct has been damaged / tampered/mishandled with by the custmer If the custmer is nt able t prvide the riginal invice If the custmer has registered a return request fr the prduct Lss f any spare part by the custmer Any ther wear and tear caused t the prduct by the custmer 73. What is the Refund Plicy?

19 Any refund will be made nly in case the rder is cancelled befre the dispatch. If the prduct has been dispatched t the custmer, n refund shall be dne. The refund will nt be applicable in the belw scenaris; Change f mind Wants a different clr Prduct des nt meet the expectatin N lnger need the prduct Change f mind Lss f any spare part at custmer's end Any ther wear and tear caused t the prduct at custmer's end 74. I want t gift wrap Saregama Carvaan (the premium variant) with ne f the gift wrapping paper ptins available. Hw much des it cst? Yu can gift wrap Carvaan (the premium variant) fr Rs 50 per unit 75. I have rdered fr 2 units f Saregama Carvaan (the premium variant). Can I chse tw different wrapping papers? N. Yu can chse nly ne gift wrapping paper fr bth the units f Carvaan (the premium variant) that yu have rdered. 76. I have pted t gift wrap Saregama Carvaan (the premium variant) that I have bught. Hwever, I want t nw change the gift wrapping paper. What shuld I d? Srry! Yu cannt change the gift wrapping paper nce yu have placed the rder. 77. Can I write a persnalized message alng with Saregama Carvaan (the premium variant) that I have rdered? Currently, we d nt have an ptin t write a persnalized message. 78. I want rder Saregama Carvaan (the premium variant) and have it gift wrapped with the 'Happy Birthday Dad' gift wrapping paper. D yu have anther anther clur ptin fr the gift wrapping paper? Srry! We currently have nly the ptins displayed n the website.

20 79. Hw d I activate warranty n Saregama Carvaan (the premium variant)? T activate warranty, SMS the serial n. printed n yur Carvaan (the premium variant). SMS 'SC Serial N.' t What is the warranty perid fr Saregama Carvaan (the premium variant)? Carvaan (the premium variant) cmes with 1-year warranty. The start f a warranty is determined basis the date f invice. Free warranty is valid fr upt 1 year frm the date f purchase against any manufacturing defect. Warranty des nt cver physical damage. 81. I bught a Saregama Carvaan (the premium variant) but there is n serial number n the unit r the uter bx. I am nt able t activate warranty withut the serial number. What shuld I d? Serial number is mandatry fr activating and availing the warranty f Carvaan (the premium variant). Please nte that warranty will stand invalid if the unit is fund withut a genuine serial number. The prduct will be treated as a nn-genuine prduct and will nt be cnsidered by Saregama either fr in warranty repair r ut f warranty. In such a case, Saregama advises yu t please return the prduct t the seller and take a prduct that has an intact serial number. A serial number is put up n the uter bx as well as the bttm f the unit. 82. I have lst my invice. Hw d I avail f the warranty? Invice is mandatry t avail warranty. In case the invice is unavailable, the issue/ cmplaint/ service request will be cnsidered as ut f warranty. Any repair/ service needed will be addressed t and he repair will be chargeable as per the applicable service charge and price f spares applicable at that pint f time. In case, the rder was placed nline n any website where Carvaan (the premium variant) is listed (any market place), please present the bill received n . If yu had previusly registered the warranty

21 thrugh SMS, please d mentin the same t the custmer care representative fr him t validate yur warranty validity. 83. My friend gifted Saregama Carvaan (the premium variant) t me. I dn t have an invice. Hw d I avail the warranty? Invice is mandatry t avail warranty. In case the invice is unavailable, the issue/ cmplaint/ service request will be cnsidered as ut f warranty. Any repair/ service needed will be addressed t and he repair will be chargeable as per the applicable service charge and price f spares applicable at that pint f time. If yu had previusly registered the warranty thrugh SMS, please d mentin the same t the custmer care representative fr him t validate yur warranty validity. 84. D I need t carry Saregama Carvaan (the premium variant) t the service center? Drstep warranty is available in select cities. The alltted technician will visit yur place t fix the issue as per the appintment scheduling. If there is n drstep facility available in yur lcatin, yu will have t carry the prduct t the nearest service center. APP DETAILS 1. Tell me mre abut the Saregama Carvaan app. The Saregama Carvaan app is t be used alng with the Saregama Carvaan music player. This app enables yu t brwse thrugh the library f 5000 ld Hindi sngs that is pre-laded n Saregama Carvaan. In additin, the app allws yu t search fr yur favurite sng r even create playlists f yur chice. 2. Hw d I get the Saregama Carvaan app? Use ne f the ptins belw fr help with dwnlading the app: G t Ggle Play stre/ Apple App stre and search fr the Saregama Carvaan app t dwnlad the app.

22 3. On what devices can I use the Saregama Carvaan app? Yu can access the Saregama Carvaan app n mbile phnes and tablets with the fllwing OS versins: Andrid - all devices with OS versins 5 and abve 4. Can I use the Saregama Carvaan app n my desktp? N, this app is available nly n Andrid and ios based mbile phnes and tablets. 5. In which cuntries is the Saregama Carvaan app available? The Saregama Carvaan app is available acrss the glbe n Andrid and ios based mbile phnes and tablets. Hwever, yu need t have a Saregama Carvaan unit which is cmpatible with the unit. 6. I am facing an issue with my app, whm d I cntact? Fr any suggestins r grievances please write t us at feedback@saregama.cm Alternatively yu can als call us n the tll free n What happens if I delete my app and install it again? If yu delete the app and reinstall it, nce yu lgin yur playlists will be restred. UNIT AND APP CONNECTIVITY 8. Hw d I cnnect the Saregama Carvaan app and the carvaan unit? Yu can cnnect the app and the Carvaan unit by fllwing the steps belw a. Pwer n yur Carvaan unit b. Press the Saregama mde buttn c. Turn n the Bluetth f yur mbile phne and allw new cnnectins under the Bluetth settings n yur mbile phne d. On yur mbile device, g t the Saregama Carvaan app e. G t the Bluetth Settings tab n yur app and press Carvaan app f. The Saregama Carvaan app and the Carvaan unit are cnnected 9. I tried t cnnect my Carvaan unit and the Saregama Carvaan app n my phne. Hwever, I am unable t cnnect. Why?

23 Yur Carvaan may nt be cmpatible with the app and hence, yu are unable t cnnect the Carvaan unit and the Saregama Carvaan app. 10. Hw d I knw if my Saregama Carvaan unit is cmpatible with the Saregama Carvaan app? All Saregama Carvaan units which are cmpatible with the Saregama Carvaan app, have mentined s n the packaging f the unit and the manual that cmes alng with the unit. Alternatively, if yur Saregama Carvaan unit cmes with an external antenna and an Aux In prt at the back panel f Carvaan unit, the unit is cmpatible with the Saregama Carvaan app. 11. I have 2 Saregama Carvaan units. Can I use the same app t cntrl bth the units? Yes. The same app will wrk fr bth the units. T switch between units, fllw the steps belw: a. Open the app b. G t Bluetth setting under the left hand side menu c. Chse the Carvaan unit yu want t playut sngs n and press Carvaan App d. Sng playut begins Nte: bth yur Saregama Carvaan units need t be app cmpatible 12. I was playing music thrugh the Saregama Carvaan app n the Saregama Carvaan unit. I happened t press the Specials categry buttn n the unit and the playut frm the app stpped. Hw d I play again frm the app? If yu have pressed any buttn n the unit, ther than the next/ previus buttn, the sng playut will start frm the Saregama Carvaan unit. T start playut frm the app again, chse a sng frm the app and press play. 13. I was playing music thrugh the Saregama Carvaan app n the Saregama Carvaan unit. I want t play a sng frm anther music app n Carvaan. Hwever, it is nt playing. Why? If yu wish t play a sng frm anther music streaming app n the Saregama Carvaan unit, fllw the steps belw: a. Press the Bluetth mde buttn n the Saregama Carvaan unit b. Pair yur mbile phne and the Saregama Carvaan unit thrugh Bluetth

24 c. Open the music streaming app d. Chse a sng and press Play LOGIN 14. Is sign in mandatry t access the app? T ensure all ur users are able t explre all the features and cntent n the app in a hassle free manner, sign in has nt been made mandatry unless yu wish t play a sng r create yur wn playlists. 15. What are the different mdes f sign in? Yu can sign in via Facebk, G+ r mbile n. 16. I have lgged in using my mbile n. n an Andrid device. Can I use the same mbile n. t sign in t my ios device? Yu can use the same mbile n. that yu have used n an Andrid device t sign in t the app n an ios device. T sign in using the same mbile n. n yur ios device fllw the steps listed belw: a. G t the main menu f the app and tap 'Sign in' b. Click n Sign in via mbile n. c. Enter the mbile n. d. Enter the OTP sent t the mbile n. e. Enjy using the Saregama Carvaan app 17. I initially signed in t the Saregama Carvaan app using my Facebk accunt. I want t nw sign in using my mbile n. Will I be able t d this? Yes. Yu will be able t sign in t the app using yur mbile n. Hwever, if yu have created any playlists thse will nt be available t yu.

25 18. I was signed in t the app using my mbile n. I was frced t update the app. What happens when I upgrade the app? If yu were signed in befre upgrading the app, yu will cntinue t be signed even after yu upgrade the app. 19. Can my spuse and I use the same lgin ID t cntrl the same Saregama Carvaan unit? Yes. Yur spuse and yu can use the same lgin ID t cntrl the same Saregama Carvaan unit. Hwever, at a time nly ne f yu can play thrugh the app n the same unit. FEATURES AND CONTENT 20. What are the different sectins n the hmepage f the app? Just like the Carvaan unit, the Saregama Carvaan app is als categrized int Artistes, Specials and Ameen Sayani s Geetmala cuntdwn cllectin. The similarity in categrizatin will allw yu t easily navigate yur way thrugh this app. This is hw yu can use the app in cnjunctin with the Saregama Carvaan music player: a. Artistes a. 50 music statins dedicated t artistes like Lata Mangeshkar, Mhammed Rafi, V. Shantaram, Shashi Kapr, Rekha, Hema Malini, Rajesh Khanna, Amitabh Bachchan and many ther legends b. Specials a. 30 specially curated music statins like Sad, Rmance, Ghazal, Bhakti, Mangeshkars, Kaprs and many mre c. Geetmala a. 50 years f Ameen Sayani s Geetmala spanning acrss 50 music statins Apart frm the categries n the unit, the app gives yu the prvisin t: d. Search a sng a. Yu can find a sng that yu like easily. Enter an artiste, sng, album name

26 e. Create and view custmized as well as editr curated Playlists a. This sectin allws yu t create new playlists. It als displays the editr s recmmended playlists and lists all the playlists that yu have created 21. Hw d I create playlists n the Saregama Carvaan app? Yu can create playlists n the app in the fllwing ways: a. Optin 1 i. G t a sng ii. Press the 3 dt menu n the right hand side f the sng name iii. Click n Add t Playlist iv. Label new playlist v. The sng has been added t the playlists b. Optin 2 i. On the hmescreen f the app, there is a sectin My Playlist(s) ii. Press n Create new Playlist under this sectin iii. Label new playlist iv. Yur playlist is created 22. I haven t created any playlists. Hwever, I can already see a few playlists under My Playlists. What is this? Apart frm the Artistes, Specials and Geetmala statins, Saregama als ffers specially curated thematic playlists. These Saregama recmmended playlists are listed under My Playlists fr quick access. 23. Can I access all features f the app irrespective f whether I have the internet r nt? The app allws yu t cnnect t yur mbile phne and the Carvaan unit withut the use f internet. Yu can play a sng frm any artiste, specials r Geetmala categry frm the app. Hwever, internet is mandatry t search a sng, album, artiste and t create playlists with sngs f yur chice.

27 24. When I tap n an artiste, eg: Lata Mangeshkar, I see a list f sngs and the ptin f Lata Mangeshkar Statin as well. Is there a difference? When yu tap n an artiste eg: Lata Mangeshkar yu can either play frm the list f sngs r Lata Mangeshkar statin. When yu chse a sng frm the list, the sng plays ut and the next sng plays as per the sequence unless yu chse t play any ther sng. When yu chse t play Lata Mangeshkar statin the curated list f sngs play ut in a randm manner i.e. the way it plays n the Carvaan device. 25. I heard a playlist Diwali Special under My Playlist(s) sectin yesterday, but can t find it tday. Why? We cnstantly refresh the playlists n the My Playlist(s) sectin s that yu always have smething new t listen t. We may have refreshed the playlists and hence it isn't available when yu try t find it again. 26. I liked a specific sng n the app. Can I purchase r dwnlad the sng n t the phne? The Saregama Carvaan app allws yu t select and play sngs n Carvaan unit. Cntent cannt be purchased n an `a-la-carte basis.