BRIEFING SESSION 27 JUNE 2014

Transcription

1 BRIEFING SESSION BID GPAA 13/2014: UPGRADING OF CISCO UNIFIED COMMUNICATION AND PROVISION OF FIVE YEARS MAINTENANCE AND SUPPORT CONTRACT FOR A PERIOD OF FIVE YEARS 27 JUNE

2 Agenda 1 Introductions and SCM Processes 2 Scope of Works High level overview of Three Layers Hierarchical Model Cisco Unified Communications Manager 4 3 Quality of Service Jitter, Latency and Dropped Packet Network Diagram Regions, Customers and Collaboration Portfolio 5 Bill of Material Products, Items, Quantities and Price 6 Conclusion Questions and Answers

3 Introduction The GPAA/Cisco Maintenance and Support contract for the Cisco Call Manager (CCM) and the Cisco IP Call Centre Express (IPCCX) reached end of life in The GPAA CCM and IPCCX is on version 6, which requires urgent upgrading to the latest version. The GPAA is inviting suitable qualified Cisco Gold (or higher) Certified partner to upgrade and integrate the existing CCM

4 Introduction Organizational level: Telecoms and IT have been converge into one environment, for telecoms to be supported by the ICT Staff Infrastructure Infrastructure refresh project is on going, to ensure an efficient UC deployment on the server environment

5 Scope of Works (High Level Overview) One month environmental analysis of current GPAA UCC landscape as per criteria defined in Pre-deployment Analysis Define and implement Quality of Service (QoS) parameters and setting UCC solution. Install, commission and integrate UCC for all GPAA users and systems at Head Office and at Regional and Satellite offices. Provide support and maintain the GPAA UCC solution for a period of 60 months. Document QoS features and hand over to the GPAA Network team for monitoring and support purposes. Propose a Decommissioning Strategy of all the existing UCC obsolete infrastructure.

6 Quality of Service (QoS) Latency, Jitter, reordering and dropped packets: Latency is a delay in packets getting from one endpoint to another. Most data applications are relatively tolerant of network characteristics such as latency. Jitter is the variability in how quickly packets get from one endpoint to another Reordering is packets arriving at an endpoint out of sequence. Dropped packets (self explanatory). Voice and video traffic, on the other hand, is rather intolerant of these characteristics. Because of this, the human eye and ear readily notice even slight distortions in images and sound respectively. Expectation: Measures have to be implemented that will minimize or eliminate these characteristics for real-time UC components 6

7 Scope of Works (High-level View) Cisco BE7000 X 4 Replace 16 Voice Gateways all Regions Replace 4 Switches in the Region that has reached the end of life

8 UC (5) (5) (12) (8) (12) (5) (8 ) (21) UC RUSTENBURG PHUTHADITJHAB 1 A x C3750G BLOEMFONTEIN 1 x C3750X NELSPRUIT 1 x C3750X POLOKWANE THOHOYANDOU JOHANNESBURG MENLYN Replace all ISR with PSTN WAN Replace the all 4 ( C3750G) with C3750X and procure 3 more C3750X for the new sites MAFIKENG 1 x C3750X BISHO 1 x C3750X PIETERMARITZB URG 1 x C3750X DURBAN 1 x C3750X UMTATA 1 x C3750X PORT ELIZABETH 1 x C3560X CAPE TOWN 1 x C3750X KIMBERLEY (13) (12) (17) (11) (8) (9) (13) (10) (119) VCS (DMZ) WebE x Gallo Manor (DC1) GPAA (DC2) KINGSLEY CENTRE Remote Users: 170

9 Gallo Manor GPAA (DR)

10 Customer Collaboration Proposed Solution Cloud Solution (Outsource) Agent Desktop (CAD) Customer Voice Portal Workforce Outbound Management & WebEx Meeting SocialMiner Video QA Call Center Express (No Work Force Management and QM) 15 Agent Call Queuing Applications Platform 360 view of GPAA Client Unified Communications Manager Unified Computing System

11 TO BE GPAA Collaboration Portfolio Unified Communications Customer Collaboration Call Center Express (No WFM & QA) Social Miner Software Cisco Jabber WebEx Collaboration Applications X 1 Cisco MX 300 Gen 2 X 3 Cisco MX 800 Telepresence

12 TECHNICAL BRIEF BILL OF MATERIAL; e.g. Unified Workspace Licensing Top Level for STD 9.x PRODUCT 1: R-CUWL-STD-K9 27 Items Breakdown: Item Name Description Service Duration Lead Time Included Item Quantity Price in ZAR (VAT included) GPAA Modernization Striving for pension administration and operational excellence

13 TECHNICAL BRIEF BILL OF MATERIAL; There are; 22 Products Product 1 has 28 items 1300 x CUWL Standard Licenses Product 2 has 1 item 10 x DX650 Desktop Collaboration Experience Product 3 has 9 items 15 Seat -Contact Centre Upgrade, No WFM /QM Product 4 has 16 item Head Office Voice Gateway with 4 x PRI Interface Product 5 has 1 item Cisco UC Phone 7821 (7911/7912 End of Support) Product 6 has 5 items Analogue ATA Licenses Product 7 has 13 items New Hardware (VM Placement) Product 8 has 39 items 200 CUWL Pro Users Product 9 and 10 are combined and jointly have items Cisco WebEx Meeting Hardware (200 Ports) GPAA Modernization Striving for pension administration and operational excellence

14 TECHNICAL BRIEF BILL OF MATERIAL; There are; 22 Products Product 11, 12 and 13 are combined and have a total of has 11 items PC based operator console Product 14 has 19 items There are 16 Remote SRST Gateways Product 15 has 6 items 10 Port Video MCU Product 16 has 12 items VC and TC for 8 Seater Meeting Room Product 17 has 20 items VC and TC for 3 X 12 Seater Meeting Rooms Product 18 has 18 items VC and TC for Seater Meeting Room Product 19 has 4 items Video Units Licensing Product 20, 21 and 22 are combine and have a total of 10 items Social Miner Software GPAA Modernization Striving for pension administration and operational excellence

15 200 Licences WebEx Virtual Meetings 1500 Licences Jabber Rich, Real-Time Communications 1 Licence for GEPF Facebook Account Social Miner Social Collaboration

16 CONCLUSION Q & A