IPitomy IP1000 User Guide

Transcription

1 IPitmy IP1000 User Guide

2 Table f Cntents INTRODUCTION...1 ABOUT THE IP BENEFITS OF VOIP TECHNOLOGY...1 HOW THIS GUIDE WORKS...2 WEB-BASED SYSTEM SETUP...2 THE INSTALLATION WORKSHEET...2 PRODUCT OVERVIEW...3 IP1000 COMPONENTS...3 Pwerful All-In-One Cmmunicatins Platfrm...3 ENTERING SYSTEM INFORMATION...3 SYSTEM ADMINISTRATION...4 SYSTEM OVERVIEW...5 Extensins...5 Grups...5 Autmated Attendant (Menu)...5 Advanced Ruting Functins...5 Vic and Unified Messaging...5 Direct Inward Dialing (DID) Numbers...5 Cnferencing...5 Frwarding Gateway...6 Vic Gateway...6 SUPPORTED IP PHONE SETS...6 BEFORE GETTING STARTED...7 CONNECTING THE SYSTEM...7 Hardware Setup...7 Cnnecting the Phne Lines and FAX Machines...7 SYSTEM REQUIREMENTS...10 NETWORK REQUIREMENTS...10 IP ADDRESSES...10 SERVICE PROVIDERS...10 SYSTEM ADMINISTRATION...12 ABOUT THE ADMINISTRATION MENU...12 LOG IN...14 NETWORKING...14 TCP/IP Settings...14 DDNS...18 MAC Clne...20 Rutes...20 Security...22 Applicatin Frwarding...27 Administratin...34 Analg Interface...40 PROVIDERS...46 CO Trunks...46 SIP Prviders...47 DESTINATIONS...52 Extensins...52 Grups...58

3 Menus...63 Meet-me Cnferences...67 Vic Schedules...70 Branch Offices...72 CALL ROUTING...73 Incming Ruting...73 Outging Ruting...75 PBX SETUP...79 General...79 Database...80 Vic Prmpts...86 Music n Hld...87 Feature Cdes...90 Services...91 REPORTS...92 CDR Reprts...92 Diagnstics...92 Mnitring...92 Recrdings...93 APPENDIX 1: IP TELEPHONES...94 SP COUNTERPATH EYEBEAM 1.5 AND X-LITE What is a Sftphne?...94 X-Lite 3.0 Free Sftphne...94 eyebeam 1.5 (Pricing available at GLOSSARY...100

4 Intrductin Abut the IP1000 The IP1000 is a pwerful business cmmunicatins platfrm. It is a pure IP PBX designed t use IP netwrks fr vice calls. Engineered t supprt frm 10 t 50 users and the system will wrk with analg lines fr traditinal Public Switched Telephne Netwrk (PSTN) cnnectivity. In additin t traditinal telephne lines, the IP1000 can use VIP service prviders replacing traditinal PSTN lines with a bradband cnnectin. Benefits f VIP Technlgy The IP1000 can supprt any r all f these cnnectivity methds simultaneusly r in any cmbinatin. Custmers nt quite ready t depend n VIP prviders fr all f their business cmmunicatins can start at their wn pace and gain a cmfrt level, shifting t VIP bradband prviders at their wn pace. Benefits f VIP technlgy include: One Wiring System The system uses a single wiring system fr telephnes and dataall data and vices are n Lcal Area Netwrk (LAN) Categry 5 wiring. Web-based Administratin System administratin is perfrmed n the netwrk thrugh a Web-based administratin prgram. Remte Users When calls are ruted ver the Internet, lng distance charges can be avided. In businesses with remte wrkers, these emplyees can stay lgged int the ffice thrugh a bradband cnnectin at all times withut incurring any additinal charges. Centralized System Features Every extensin that is lgged int the system is capable f receiving and riginating calls. The use f system features such as vic , autmated attendant and are all centralized simplifying all supprt and maintenance. Reduced Csts VIP system users can reduce cst in many areas f a business. VIP telephny lwers the cst f supprt and maintenance csts, as well as, reducing telephny line csts by up t 50%. Simplifies Administratin Mves, adds and changes are simple. The IP1000 prvides enhanced capabilities fr users t make changes withut incurring a service call. Investment Prtectin VIP, and in particular, Sessin Initiatin Prtcl (SIP)- based VIP prducts ffer investment prtectin. The industry is rapidly mving tward Internet Prtcl (IP) cmmunicatins technlgies. Older digital and analg technlgies are becming bslete and are being replaced with IP-based prducts that will be arund fr a lng time. IPitmy Cmmunicatins, LLC 1

5 Hw This Guide Wrks Web-based System Setup This is a Reference Guide designed t help yu install and use the IP1000. Each sectin f the guide prvides easy-t-fllw instructins regarding installatin f the system. Within each sectin f the Reference Guide yu will find: Step-by-Step Instructins Use these easy-t-fllw steps as part f any system implementatin. Advanced Settings These ptins are settings fr handling sme f the mre sphisticated capabilities f the IP1000. Installatin Ntes These business scenaris and tips describe applicatins where r when a specific feature might be used. Quick Reference These are tips abut cmpleting fields thrughut the administratin f the IP1000. Just mve yur muse ver the and a brief descriptin f the field will pp up. The Installatin Wrksheet Use the IP1000 Installatin Wrksheet t make cllecting infrmatin used in the implementatin f the system simple. IPitmy Cmmunicatins, LLC 2

6 Prduct Overview IP1000 Cmpnents Understanding the IP1000 s architecture and hw it wrks will make installing the system simple. Pwerful All-In-One Cmmunicatins Platfrm The IP1000 IP PBX is an all-in-ne business cmmunicatins system. This pwerful system includes a cmplete suite f business cmmunicatin applicatins in ne appliance: Fully-featured Business Phne System Autmated Attendant and IVR Enhanced Call Distributin Enhanced Vice Messaging System with Unified Messaging Meet-me Cnference Applicatin Built-in Music n Hld Call Queuing fr Inbund Calls Remte Extensins Brwser-based Administratin Entering System Infrmatin The system is cnfigured by entering infrmatin int the apprpriate fields n the menu screens. Sme fields are ppulated with data that is entered ther fields are cmpleted by selecting frm data presented in a drp-dwn menu. Drp-dwn menus are ppulated by cmpleting infrmatin in ther sectins f the system. T simplify system setup it is recmmend that infrmatin be entered in the fllwing rder: Extensins Grups Menus Prviders Entering infrmatin in this sequence will reduce the time it takes t up the system: Extensins will be ppulated in the drp-dwn menus fr creating grups. Grups and extensins will be ppulated fr creating autmated attendant (menu) ruting. Destinatins will be ppulated fr use in setting up prviders. IPitmy Cmmunicatins, LLC 3

7 System Administratin IP1000 s administratin menus are a series f Web pages accessible frm a Web brwser. T the left f the Menu is a navigatin bar that allws users t click n and administer each sectin f the system. Administratin f the IP1000 is simple and intuitive. The system is designed with six primary areas f functinality. Netwrking Netwrking setup cnsists f netwrk cnfiguratin settings. Prviders Prviders are surces f PSTN and VIP cnnectivity. Prviders are the lines that handle all incming and utging calls. All VIP and traditinal telephne prviders are setup here. DID numbers are als entered here. Destinatins Destinatins are places where calls get ruted in the system: extensins, grups f extensins, autmated attendants, cnferences and vic . Call Ruting These settings rute inbund calls t specific destinatins within the system, and send utbund calls ver specific lcal, lng distance, internatinal and emergency rutes. PBX Setup These settings glbally cnfigure PBX timers, vice messaging and ther system features. Reprts These reprts display system usage, mnitr activity and prvide diagnstic infrmatin. IPitmy Cmmunicatins, LLC 4

8 System Overview The system is designed t be quick t setup and install. Using the Installatin Wrksheet t rganize system infrmatin and plan the applicatin in advance will reduce the time it takes t install the system. Mst businesses will have sme cmmn cmmunicatin needs. The system is rganized based n these cmmn needs. Extensins Extensins are telephnes. A telephne can be an IP (SIP)-telephne r a Sftphne. Calls are ruted t an extensin where peple answer them. In the IP1000, an extensin can be lcated in an ffice r utside the ffice when a bradband cnnectin is used. Grups Grups are a set f extensins. Once a grup is created, extensins can be designated members f the grup. This is accmplished by selecting grup members frm a drpdwn list. Calls can be ruted t grups by using the Grup functin. Autmated Attendant (Menu) T create an autmated attendant use the system s Menu functin. The Menu functin rutes calls t a destinatin in the system like a grup, extensin r anther menu. Destinatins are selected frm a drp-dwn list fr each crrespnding key-pad digit a caller must select t get t their chsen destinatin. A Menu must have a Menu Prmpt. This is a recrding that identifies fr callers the destinatins they may chse. Fr example, a Menu Prmpt might ffer callers the ptin t press 1 fr Sales, 2 fr Accunts Receivable r ther digits fr anther department. Advanced Ruting Functins When building an autmated attendant (menu) all rutable destinatins in the system will appear in the drp-dwn menu. In additin t the destinatins that are created while cnfiguring the system, there are several advanced functins that can be used frm the drp-dwn list. Vic and Unified Messaging When an extensin is created, a vic bx fr that extensin is als created. A vic bx allws a caller t leave a message if a persn is nt available at the extensin. When dialing int a mailbx fr the first time, a user must recrd their name and a mailbx greeting. The name is used in the cmpany s dial-by-name directry when selected frm the aut attendant (menu). The greeting is played when they are nt available t take a call and a caller reaches their mailbx. If an address is included in the Extensin page, a cpy f the vic message will be ed as a.wav file t the users accunt. This message can then be listened t n a PC. Direct Inward Dialing (DID) Numbers A Direct Inward Dialed (DID) number is a telephne number assigned by a service prvider. DIDs allw direct ruting f a call t a destinatin within the system. This can be an individual extensin, grup, cnference r menu. Cnferencing A Meet-me Cnference is an extensin n the system used fr cnference calls. Participants f a cnference can access a cnference by dialing the designated Meet-me Cnference extensin. Ruting callers t a Meet-me Cnference can be accmplished by using a DID, a menu, r simply transferring callers t the cnference extensin. IPitmy Cmmunicatins, LLC 5

9 Frwarding Gateway Mbility has becme a part f everyday life fr mst peple. System users need t be able t take calls anywhere. The IP1000 has the ability t frward calls. Users can turn call frwarding n and ff while in the ffice r away frm the ffice by using a tuchtne key pad. This is setup in the Extensins setup page, but can be mdified frm any phne, including a cell phne. Mdifying frward settings remtely requires the autmated attendant (menu) ptin t be prgrammed. Vic Gateway Frm the autmated attendant (menu), users can call in frm any telephne and check messages. The vic gateway allws users t dial a pre-defined digit frm a tuchtne key pad n any phne t retrieve their messages. Supprted IP Phne Sets The IP1000 wrks with a variety f business-grade IP phne sets. See Appendix 1: IP Telephnes fr a cmplete list. IPitmy Cmmunicatins, LLC 6

10 Befre Getting Started Planning befre getting started will make the setup and installatin f the IP1000 simple. An installatin Wrksheet is created t assist in recrding business and system infrmatin used in planning system setup and installatin. This Checklist is in Appendix 3 f this Guide. Cnnecting the System Hardware Setup The IP1000 cmes assembled and ready t install. The system requires cnnectin t the PSTN fr analg lines. It requires telephnes t be cnnected t the lcal area netwrk (LAN) via the IP1000. Bradband access must als be established fr VIP cnnectivity (allwing remte extensins and remte management). Cnnecting the Phne Lines and FAX Machines The IP1000 is equipped t supprt analg, gateway r SIP cnnectins. Analg lines are cnnected with internal hardware resurces. A gateway cnnects analg telephne lines by registering itself as a SIP prvider ver the LAN. SIP prviders create a direct cnnectin t the system. Embedded Analg Phne Prts The IP1000 has analg phne prts and analg line prts embedded n bard: Tw Analg Phne Prts The IP1000 has tw analg phne prts embedded n bard fr cnnectivity t FAX machine, analg phnes r crdless phnes with FXS interfaces. Tw Analg Line Prts The IP1000 has tw analg line prts embedded n bard fr PSTN cnnectivity. Expandable Analg Line/Phne Card The IP1000 equipped an expansin slt: IPitmy Cmmunicatins, LLC 7

11 Analg Line Card This card supplies fur analg lines t expand the PSTN cnnectivity. The card supprting these cnnectins is already installed and cmpletely cnfigured. Simply cnnect the phne lines t the RJ11 jacks at the rear f the IP1000 and start making calls. These cnnectins are single pair; ne line per jack. Cnnecting Using an External Gateway PSTN lines are cnnected t a Gateway device. The gateway device is cnnected t the LAN. The Gateway is then registered as a SIP prvider in the system. Cnnecting Using SIP Prviders Once cnnected t the LAN, the LAN's bradband cnnectin prvides a pathway fr SIP VIP Prviders. Use the SIP Prvider pages t setup a cnnectin. IPitmy Cmmunicatins, LLC 8

12 Cnnecting t a LAN IPitmy Cmmunicatins, LLC 9

13 System Requirements Netwrk Requirements Making preparatins fr the netwrk in advance will assure there are n surprises. If yu are ging t have remte extensins, yu will need access t the ruter t setup a netwrk address translatin (NAT) and prt frwarding. A LAN with a bradband cnnectin is required fr peratin f the system. It is must be n fast Ethernet (100baseT r better). The system must als use Ethernet data switches. The ruter inside IP1000 can use DHCP r nt, depending n preference. If IP1000 is cnnected t Internet thrugh bradband mdem, use PPPE fr cnnectin t Internet and use DHCP server fr lcal netwrk is recmmended. IP Addresses It is imprtant t knw the LAN cnfiguratin and IP addresses f the specific netwrk the system is becming a part f t make installatin f the IP1000 simple. The IP1000 is required t have a fixed (static) IP address. T get the infrmatin abut public IP check the netwrk administratr. By default, the IP address used by IP1000 s ruter fr lcal netwrk is The devices including PC, IP phnes and ther netwrk devices will get IP address frm IP1000 s DHCP server and thse IP addresses will be xxx. T cnnect t IP1000 by PC in lcal netwrk fr changing system settings r mnitring system s status, lgin t IP1000 with IP address The public IP address used fr IP1000 t cnnect t Internet can als be viewed frm IP1000 s web management pages. Service Prviders In rder t prvisin the IP1000 it is necessary t knw the type f Service Prviders being used. Carrier and SIP are the mst cmmn service prviders. Carriers prvide Plain Old Telephne Service (POTS). SIP Prviders rute vice calls ver the Internet. This is called vice ver IPitmy Cmmunicatins, LLC 10

14 Internet prtcl r VIP. As part f the installatin it will be imprtant t knw the: Name f Prviders Type f Service Prvided (i.e., POTS r SIP) Phne Numbers Assciated with the Service Passwrd and Lgin Infrmatin fr SIP Service Recrd this infrmatin n the IP1000 Installatin Wrksheet. IPitmy Cmmunicatins, LLC 11

15 System Administratin Abut the Administratin Menu IP1000 s nline administratin makes it simple t meet the demands f a frequently changing business. It is als designed t be quick t setup and install. The Administratin Menu is lcated in the Navigatin Bar t the left f the page. This menu cntains the administratin pages used t cnfigure the system. The Administratin Menu is divided int six sectins. T navigate t an Administratin Page click n the menu sectin and page t be changed. Netwrking Netwrking setup cnsists f netwrk cnfiguratin settings. Prviders Prviders are surces f PSTN and VIP cnnectivity. Prviders are the lines that handle all incming and utging calls. All VIP prviders will be setup here. DID numbers are als entered here. Destinatins Destinatins are extensins, grups f extensins, autmated attendants (menus), cnferences and vic . Destinatins are places where calls get ruted t in the system. Call Ruting Ruting sends callers t specific inbund destinatins within the system, and ruting utbund callers ver specific utbund rutes like lcal, lng distance, internatinal and emergency. PBX Setup System settings allw glbal cnfiguratin settings fr system applicatins like PBX timers, vice messaging settings. Reprting The system displays usage reprts, diagnstic infrmatin and mnitrs system activity. Each Online Administratin page als cntains: Title Bar The Title Bar at the tp f each page displays the name f the sectin f the Administratin Menu which is currently being edited. Default Values When the system is installed it autmatically registers default values in many f the administratin fields. This simplifies the implementatin prcess. Save Changes Lcated in the bttm left crner f the screen, this buttn saves changes t the page currently being administered. This is a useful feature fr making changes t the system prir t applying them. This buttn must be pressed befre leaving a page r changes will be lst. Apply Changes T apply changes t the system yu must click the Apply Changes buttn. Lcated in the tp right crner f the screen, this buttn glbally applies changes t the system. Once changes have been saved, clicking the Apply Changes buttn will apply the changed administratin pages t the system. Edit T make changes t an existing administratin page click Edit. Add New The Add New buttn creates anther destinatin, prvider, rute r IPitmy Cmmunicatins, LLC 12

16 schedule. Fr example, t add a new extensin, click the Add New buttn n the extensin administratin page. Advanced In several sectins f the nline administratin there is an Advanced buttn where the mst sphisticated capabilities f the IP1000 can be cnfigured. The Advanced buttn is lcated n the lwer left side f each page. IPitmy Cmmunicatins, LLC 13

17 Lg In User Name: pbxadmin Passwrd: ipitmy Netwrking The System Menu is fr setting up netwrk attributes. Fr example the IP address f the system and ruter infrmatin. TCP/IP Settings The Netwrking Setup Menu defines the Internet Setup fr the system s hardware. Either t get IP address thrugh DHCP r PPPE, r t be assigned by user, the system must IPitmy Cmmunicatins, LLC 14

18 perate using an IP address. The TCP/IP Settings sectin cnfigures the IP PBX fr yur Internet cnnectin type. This infrmatin can be btained frm the service prvider. Default values fr the IP Address, Subnet Mask, Default Gateway and Static DNS will appear in the Netwrking Setup Menu when this administratin page is pened. Setting Internet Cnnectin Type The IP1000 supprts six cnnectin types: Autmatic Cnfiguratin DHCP, Static IP, PPPE, PPTP, L2TP, and Telstra Cable. Each setup screen and available features will differ depending n what kind f cnnectin type yu select. Autmatic Cnfiguratin (DHCP) By default, the IP1000 s Internet Cnnectin Type is set t Autmatic Cnfiguratin (DHCP), and it shuld be used nly if yur ISP supprts DHCP r yu are cnnecting thrugh a dynamic IP address. Static IP If a permanent IP address is prvided then select Static IP. And settings fr fllwing netwrk attributes are required. Cntact service prvide r the netwrk administratr fr any Infrmatin missed. Internet IP Address Nrmally the static IP address is a public IP address prvided by service prvider; it is used fr cnnecting t Internet. If it is a lcal IP address assigned by the netwrk administratr; the ruter functin in IP1000 may need t be disabled. Subnet Mask The subnet mask Infrmatin shuld be prvided alng with IP address. IPitmy Cmmunicatins, LLC 15

19 Default Gateway The IP address fr the default netwrk gateway, it is the infrmatin service prvider shuld prvide. DNS 1-3 Service prvider will prvide at least IP address fr ne DNS (Dmain Name System) server. At mst three DNS servers can be set. PPPE Sme DSL service prviders use PPPE (Pint-t-Pint Prtcl ver Ethernet) t establish Internet cnnectins fr end-users. If DSL cnnectin t Internet is using, check service prvider fr the cnnectin prvisining type. Enable it if PPPE is used. User Name and Passwrd Enter the user name and passwrd prvided by service prvider. User name and passwrd will be used fr authenticatin while establishing PPPE cnnectin. Max Idle Time and Cnnect n Demand If the cnnectin stay inactive fr ver a specific perid time (Max Idle Time) the PPPE cnnectin may be cut ff. Assign 0 t Max Idle Time field will always keep the cnnectin n matter it is active r nt. If Internet cnnectin has been terminated due t inactivity, autmatic re-establishment fr Internet cnnectin will be invked by any attempt f access t Internet if the Cnnect n Demand field is checked. Keep Alive and Redial Perid If Keep Alive is enabled, system will peridically check the Internet cnnectin. If the cnnectin is dwn, then the system will autmatically re-establish the cnnectin. T use this ptin, click the radi buttn next t Keep Alive. The Redial Perid is the time perid t trigger system t check the Internet cnnectin; default Redial Perid is 30 secnds. PPTP Pint-t-Pint Tunneling Prtcl (PPTP) is a service that deplyed in Eurpe and Israel nly. Internet IP Address Nrmally the static IP address is a public IP address prvided by service prvider; it is used fr cnnecting t Internet. This IP address must be assigned frm IP prvider. Subnet Mask The subnet mask Infrmatin shuld be prvided alng with IP address. Default Gateway The IP address fr the default netwrk gateway, it is the infrmatin service prvider shuld prvide. User Name and Passwrd Enter the user name and passwrd prvided by service prvider. User name and passwrd will be used fr authenticatin while establishing PPTP cnnectin. Max Idle Time If the cnnectin stay inactive fr ver a specific perid time (Max Idle Time) the Internet cnnectin may be cut ff. Assign 0 t Max Idle Time field will always keep the cnnectin n matter it is active r nt. Cnnect n Demand If Internet cnnectin has been terminated due t inactivity, autmatic re-establishment fr Internet cnnectin will be invked by any attempt f access t Internet if the Cnnect n Demand field is checked. Keep Alive and Redial Perid If Keep Alive is enabled, system will peridically check the Internet cnnectin. If the cnnectin is dwn, then the system will autmatically re-establish the cnnectin. T use this ptin, click the radi buttn next t Keep Alive. The Redial Perid is the time perid t trigger system t check the Internet cnnectin; default Redial Perid is 30 secnds. L2TP Layer 2 Tunneling Prtcl (L2TP) is a service that tunnels Pint-t-Pint Prtcl (PPP) acrss the Internet. It is used mstly in Eurpean cuntries. Check IPitmy Cmmunicatins, LLC 16

20 with service prvider fr necessary setup infrmatin. Internet IP Address Nrmally the static IP address is a public IP address prvided by service prvider; it is used fr cnnecting t Internet. This IP address must be assigned frm IP prvider. User Name and Passwrd Enter the user name and passwrd prvided by service prvider. User name and passwrd will be used fr authenticatin while establishing PPTP cnnectin. Max Idle Time and Cnnect n Demand If the cnnectin stay inactive fr ver a specific perid time (Max Idle Time) the PPPE cnnectin may be cut ff. Assign 0 t Max Idle Time field will always keep the cnnectin n matter it is active r nt. If Internet cnnectin has been terminated due t inactivity, autmatic re-establishment fr Internet cnnectin will be invked by any attempt f access t Internet if the Cnnect n Demand field is checked. Keep Alive and Redial Perid If Keep Alive is enabled, system will peridically check the Internet cnnectin. If the cnnectin is dwn, then the system will autmatically re-establish the cnnectin. T use this ptin, click the radi buttn next t Keep Alive. The Redial Perid is the time perid t trigger system t check the Internet cnnectin; default Redial Perid is 30 secnds. Telstra Cable Telstra Cable is a service used in Australia nly. Check with service prvider fr necessary setup infrmatin. Server IP Address Nrmally the static IP address is a public IP address prvided by service prvider; it is used fr cnnecting t Internet. User Name and Passwrd Enter the user name and passwrd prvided by service prvider. User name and passwrd will be used fr authenticatin while establishing Telstra cable cnnectin. Optinal Settings Sme server prviders may require the fllwing settings. Check with the service prvider befre making any changes. Hst Name and Dmain Name Sme service prviders require these names as identificatin. Yu may need t check with service prvider t see if it is required. In mst cases, leaving these fields blank will wrk. MTU The MTU (Maximum Transmissin Unit) setting specifies the largest packet size permitted fr netwrk transmissin. T manually set a value, select Manual and enter the value desired in the Size field. MTU value shuld be in the range frm 1200 t Nrmally the value 1492 is used. The default is Aut, which allws the system t select the best MTU fr yur Internet cnnectin. Ruter IP The lcal IP address and Subnet Mask are shwn here. In mst cases, keeping the defaults is recmmended. IP Address The default value is Subnet Mask The default Subnet Mask is DHCP Server Setting The IP1000 can be used as a Dynamic Hst Cnfiguratin Prtcl (DHCP) server, hence n ruter device is required. DHCP server autmatically assigns an IP address t each cmputer r netwrk equipment in a lcal netwrk. It is highly recmmended t IPitmy Cmmunicatins, LLC 17

21 utilize IP1000 s DHCP server functin. DHCP Server By Factry default DHCP is enabled. Start IP Address Enter an initial IP address fr the DHCP server t start with when assigning IP addresses. Because the default lcal IP address fr the IP1000 is , the Start IP Address must be ne between and The default Start IP Address is Minimum Number f Users The maximum number f IP addresses that allw the DHCP server t assign t. This number cannt exceed 253. The default number is 50. Client Lease Time The Client Lease Time is the amunt f time a netwrk device will be allwed t use the dynamically assigned IP address by IP1000. After the Client Lease Time expires the assigned IP address will be released and be assigned with a new dynamic IP address. The default value is 0 minutes, which means ne day. Static DNS 1-3 The Dmain Name System (DNS) is hw the Internet translates dmain r website names int Internet addresses r URLs. Service prviders shuld prvide at least ne DNS Server IP Address t each user. WINS The Windws Internet Naming Service (WINS) cnverts NetBIOS names t IP addresses. If a WINS server is used, enter the servers IP address here, therwise leave this field blank. DDNS The IP1000 ffers a Dynamic Dmain Name System (DDNS) feature. DDNS assigns a fixed hst name and a dmain name t a dynamic Internet IP address. It is useful when users are hsting their wn website, FTP server, r ther server behind the IP1000. Befre using this service, it is required t sign up DDNS service at ne f tw DDNS service prviders such as DynDNS.rg r TZO.cm. Default setting is Disabled. DDNS Service Select the DDNS service prvider frm the drp-dwn menu. There are tw ptins in the menu, DynDNS.rg and TZO.cm. The features available n the DDNS screen will vary depending n which DDNS service prvider is used. IPitmy Cmmunicatins, LLC 18

22 DynDNS.rg User Name, Passwrd and Hst Name Enter the settings f the accunt yu set up with DynDNS.rg. System Select the DynDNS service yu use: Dynamic, Static, r Custm. Mail Exchange Enter the settings f the accunt set up with DynDNS.rg. Backup MX This feature allws the mail exchange server t be a backup. By default, this feature is Enabled. T disable this feature, select Disabled. WildCard This setting is fr enabling r disabling wildcards. Fr example, if yur DDNS address is myplace.dyndns.rg and yu enable wildcards, then x.myplace.dyndns.rg will wrk as well (x is the wildcard). By default wildcards is Enabled. T disable wildcards, select Disabled. Internet IP Address The IP1000 s Internet IP address is displayed here. Status The status f the DDNS service cnnectin is displayed here. Update T manually trigger an update, click this buttn. TZO.cm IPitmy Cmmunicatins, LLC 19

23 Address, TZO Passwrd, and Dmain Name Enter the settings f the accunt set up with TZO. Internet IP Address The IP1000 s Internet IP address is displayed here. Status The status f the DDNS service cnnectin is displayed here. Update T manually trigger an update, click this buttn. MAC Clne A MAC address is a 12-digit cde assigned t a unique piece f hardware fr identificatin, like a scial security number. Sme ISPs will require yu t register a MAC address in rder t access the Internet. If yu d nt wish t re-register the MAC address with yur ISP, yu may assign the MAC address yu have currently registered with yur ISP t the IP PBX with the MAC Address Clne feature. MAC Address Clne T use MAC address clning, select Enabled. Otherwise, keep the default, Disabled. MAC Address Enter the MAC Address registered with service prvider. Clne My PC s MAC Click this buttn t clne the MAC address f the PC be currently using t cnfigure the IP1000. The IP1000 will autmatically detect PC s MAC address. It is recmmended that the PC registered t the service prvider is used t pen the MAC Address Clne screen. Rutes The Rutes screen allws user t cnfigure the dynamic and static ruting settings. IPitmy Cmmunicatins, LLC 20

24 NAT If IP1000 is hsting yur netwrk s cnnectin t the Internet, select Enabled. If anther Ruter exists in frnt f IP1000, select Disabled. When the NAT setting is disabled, dynamic ruting will be enabled. Dynamic Ruting (RIP) This feature enables the IP1000 t autmatically adjust t physical changes in the netwrk s layut and exchange ruting tables with the ther ruter(s). The IP PBX determines the netwrk packets rute based n the fewest number f hps between the surce and the destinatin lcatins. T use dynamic ruting, select Enabled. Otherwise, select Disabled. When the NAT setting is disabled, dynamic ruting will be enabled. Static Ruting A static rute is a pre-determined pathway that netwrk infrmatin must travel t reach a specific hst r netwrk. Use this feature t set up a static rute, alter the fllwing settings: Rute Entries Select the number f the static rute frm the drp-dwn menu. Enter Rute Name Enter a name fr the static rute, using a maximum f 25 alphanumeric characters. Destinatin LAN IP The Destinatin LAN IP Address is the address f the remte netwrk r hst t which yu want t assign a static rute. Enter the IP address f the hst fr which yu wish t create a static rute. Subnet Mask The Subnet Mask determines which prtin f a Destinatin IP address is the netwrk prtin, and which prtin is the hst prtin. Gateway This is the IP address f the gateway device that allws fr cntact between the IP PBX and the remte netwrk r hst. IPitmy Cmmunicatins, LLC 21

25 Interface Select LAN r WAN (Internet) depending n the lcatin f the final destinatin. Delete This Entry T delete a rute, select its number frm the drp-dwn menu, and click this buttn. Shw Ruting Table Click the Shw Ruting Table buttn t pen a screen displaying hw data is ruted thrugh yur lcal netwrk. Fr each rute, the Destinatin LAN IP address, Subnet Mask, Gateway, and Interface are displayed. Click the Refresh buttn t update the infrmatin. Click the Clse buttn t exit this screen. Security Firewall The Firewall screen ffers a firewall and filters that blck specific Internet data types. Firewall SPI Firewall Prtectin A firewall enhances netwrk security and use Stateful Packet Inspectin (SPI) r mre detailed review f data packets entering yur netwrk. Select Enabled t use a firewall, r Disabled t disable it. Allw Remte SIP Clients Enabling Allw Remte SIP Clients setting will allw the SIP packets t pass thrugh the firewall. This allws administratrs t setup the cnnectin between this IP PBX and the external SIP phnes r SIP trunks frm the Internet. T enable the cmmunicatin with remte SIP devices, select Enabled. Otherwise, select Disabled. IPitmy Cmmunicatins, LLC 22

26 Allw Remte IAX Clients Enabling Allw Remte IAX Clients setting will allw the IAX packets t pass thrugh the firewall. This will allw the IP1000 t setup a peer-t-peer cnnectin with anther IP1000. T enable the IAX peer-t-peer cmmunicatin with remte IP PBX, select Enabled. Otherwise, select Disabled. Internet Filter Filter Annymus Internet Requests When enabled, this feature prtects the netwrk behind IP1000 frm being pinged r detected by ther Internet users. It als hides the used netwrk prts. This filter is enabled by default. Click the check bx t enable r disable. Filter Multicast Multicasting allws fr multiple transmissins t specific recipients at the same time. If multicasting is permitted, then IP1000 will allw IP multicast packets t be frwarded t the apprpriate cmputers. Click the check bx t enable r disable. Filter Internet NAT Redirectin This feature uses prt frwarding t blck access t lcal servers frm lcal netwrk cmputers. Click the check bx t enable r disable. Filter IDENT (Prt 113) This feature prtects prt 113 frm being scanned by devices utside f yur lcal netwrk. Click the check bx t enable r disable. Web Filter Prxy Use f WAN prxy servers may cmprmise the Gateway s security. Denying Filter Prxy will disable access t any WAN prxy servers. T enable prxy filtering, click the checkbx. Java Java is a prgramming language fr websites. If Java is filtered, it may fail t access t Internet sites created by using Java. T enable Java filtering, click the checkbx. ActiveX ActiveX is a prgramming language fr websites. If ActiveX is filtered, it may failed t access t Internet sites created by using ActiveX. T enable ActiveX filtering, click the checkbx. Ckies A ckie is data stred n yur cmputer and used by Internet sites when yu interact with them. T enable ckie filtering, click the checkbx. VPN Passtrugh The VPN Passthrugh allws VPN tunneling using IPSec, L2TP r PPTP prtcls t pass thrugh the IP1000. IPitmy Cmmunicatins, LLC 23

27 IPSec Passthrugh IPSec (Internet Prtcl Security) is a suite f prtcls used t implement secure exchange f packets at the IP layer. L2TP Passthrugh Layer 2 Tunneling Prtcl is the methd used t enable Pint-t-Pint Prtcl (PPP) t be tunneled thrugh an IP netwrk. PPTP Passthrugh PPTP (Pint-t-Pint Tunneling Prtcl) Passthrugh allws the Pint-t-Pint Prtcl (PPP) t be tunneled thrugh an IP netwrk. IPitmy Cmmunicatins, LLC 24

28 Access Restrictin IPitmy Cmmunicatins, LLC 25

29 Internet Access Plicy The Internet Access Plicy screen allws yu t blck r allw specific kinds f Internet applicatins and traffic such as Internet access, designated services, websites, and inbund traffic during specific days and times. Access Plicy Access can be managed by a plicy by using the settings n this screen t establish an access plicy. Selecting a plicy frm the drp-dwn menu will display that plicy s settings. T delete a plicy, select that plicy s number and click the Delete This Plicy buttn. T view all the plicies, click the Summary buttn. Plicy Table On the Summary screen, the plicies are listed with the fllwing infrmatin: N., Plicy Name, Access, Days, Time, and status (Enabled). T enable a plicy, click the Enabled checkbx. T delete a plicy, click its Delete buttn. Click the Save Settings buttn t save yur changes, r click the Cancel Changes buttn t cancel yur changes. T return t the Internet Access Plicy screen, click the Clse buttn. Status Plicies are disabled by default. T enable a plicy, select the plicy number frm the drp-dwn menu. And click the radi buttn beside Enabled. T create a plicy: Select a number frm the Access Plicy drp-dwn menu. Enter a Plicy Name. Enable this plicy by checking the Enabled. Click the Edit List buttn t select the PCs t be affected by the plicy. The List f PCs screen will appear. Yu can select a PC by MAC address r IP address. Yu can als enter a range f IP addresses if yu want this plicy t affect a grup f PCs. Select Deny r Allw t blck r allw Internet access fr the PCs yu listed n the screen. Decide the days and times yu want this plicy t be enfrced. Select the individual days during which the plicy will be in effect, r select Everyday. Enter a range f hurs and minutes during which the plicy will be in effect, r select 24 Hurs. T blck websites with specific URL addresses, enter URL address in a separate field next t Website Blcking. T blck websites using specific keywrds, enter each keywrd in a separate field next t Website Blcking. T filter access t varius services ver the Internet, chse the access t be blcked such as FTP r Telnet. Up t three kinds f access methds can be blcked per each plicy. Frm the Applicatins list, select the applicatins t be blcked. Then click the >> (mve right) buttn t mve it t the Blcked List. T remve an applicatin frm the Blcked List, select it and click the << (mve left) buttn. T add an applicatin t blck r t edit a service s settings, enter the applicatin s name and its range in the Prt Range fields, select its prtcl frm the Prtcl drp-dwn menu. Then click the Add buttn. T mdify a service, select it frm the Applicatin list. Then click the Delete buttn. Click the Save Settings buttn t save the plicy s settings. IPitmy Cmmunicatins, LLC 26

30 Applicatin Frwarding Single Prt On this screen, frwarding applicatins per prt basis t specified netwrk servers is custmized. Once cnfigured, the requests received frm Internet fr the cnfigured applicatin and thrugh the specified prt will be frwarded t the apprpriate servers (cmputers). Befre using frwarding, static IP addresses shuld be assigned t the designated servers (use the DHCP Reservatin feature n the Netwrking/TCP/IP Settings screen). Single Prt Frwarding Cmmn applicatins are available fr the first five entries. Select the apprpriate applicatin, then enter the IP address f the server that shuld receive these requests. Click the Enabled checkbx t activate this entry Fr additinal applicatins, cmplete the fllwing fields: Applicatin Name Enter the name f the applicatin. External Prt Enter the external prt number used by the server r Internet applicatin. Check the Internet applicatin dcumentatin fr mre infrmatin. Internal Prt Enter the internal prt number used by the server r Internet applicatin. Check the Internet applicatin dcumentatin fr mre infrmatin. Prtcl Select the prtcl TCP r UDP, r select Bth. T IP Address Enter the IP address f the server that shuld receive the requests. IPitmy Cmmunicatins, LLC 27

31 Enabled Click the Enabled checkbx t enable the applicatins yu have defined. This is disabled (unchecked) by default. Applicatin Applicatin screen sets up public services n lcal netwrk, such as web servers, ftp servers, servers r ther specialized Internet applicatins. (Specialized Internet applicatins are any applicatins that use Internet access t perfrm functins such as videcnferencing r nline gaming. Sme Internet applicatins may nt require any frwarding.) When the types f requests fr cnfigured applicatins are received via Internet, IP1000 will frward thse requests t the apprpriate servers (cmputers). Befre using frwarding, assigning static IP addresses t the designated servers (use the DHCP Reservatin feature n the Netwrking/TCP/IP Settings screen) is recmmended. If yu need t frward all prts t ne PC, using DMZ is recmmended. Prt Range Frwarding T add an applicatin, cmplete the fllwing fields: Applicatin Name Enter the name f the applicatin Start End Prt Enter the number r range f prt(s) used by the server r Internet applicatin. Check with the Internet applicatin dcumentatin fr mre infrmatin. Prtcl Select the prtcl TCP r UDP, r select Bth. T IP Address Enter the IP address f the server that allws Internet users t access. Enabled Click the Enabled checkbx t enable the applicatins yu have defined. This is disabled (unchecked) by default. IPitmy Cmmunicatins, LLC 28

32 Prt Range This screen instructs the IP1000 t watch utward data fr specific prt numbers. The IP address f the cmputer that matched is remembered by IP1000, s that when the requested data returns thrugh the IP PBX, the data is sent t the prper cmputer by way f IP address and prt mapping rules. T add an applicatin, cmplete the fllwing fields: Applicatin Name Enter the name f the applicatin Triggered Range Enter the range f prt numbers. Check with the Internet applicatin dcumentatin fr the prt number(s) needed. Frwarded Range Enter the range f the frwarded prt numbers. Check with the Internet applicatin dcumentatin fr the prt number(s) needed. Enabled Click the Enabled checkbx t enable the applicatins yu have defined. This is disabled (unchecked) by default. IPitmy Cmmunicatins, LLC 29

33 DMZ The DMZ screen allws ne lcal user t be expsed t the Internet fr use f a special purpse service such as Internet gaming and videcnferencing. DMZ hsting frwards all the prts at the same time t ne PC. The Prt Range Frwarding is mre secure because nly the cnfigured prts are pened. If DMZ hsting pens all the prts f ne cmputer, it expses the cmputer t the Internet. Any PC whse prt is being frwarded must have its DHCP client functin disabled and shuld have a new static IP address assigned t it because its IP address may change when using the DHCP functin. T use this feature, select Enabled. T disable DMZ hsting, select Disabled. Surce IP Address If any IP address can be the surce, select Any IP Address. Want t specify an IP address r a range f IP addresses as the designated surce, click the secnd radi buttn and enter the IP address. Destinatin Want t specify the DMZ hst by IP address, select IP Address and enter the IP address. Or want t specify the DMZ hst by MAC address, select MAC Address and enter the MAC address. T retrieve this infrmatin, click the DHCP Client Table buttn. The DHCP Client Table lists cmputers and ther devices that have been assigned IP addresses by the IP1000. The Client table is srted by Client Name, Interface, IP Address, MAC Address and Expired Time (hw much time is left fr the current IP address). T select a DHCP client, click the Select buttn. T retrieve the mst up-tdate infrmatin, click the Refresh buttn. T exit this screen and return t the DMZ screen, click the Clse buttn. QS Quality f Service (QS) ensures better service t high-pririty types f netwrk traffic, which may invlve demanding and real-time applicatins such as videcnferencing. IPitmy Cmmunicatins, LLC 30

34 Internet Access Pririty Select Enabled t use the QS plicy and system will allw user t setup the QS plicy. Administratrs can chse t manually set the Internet bandwidth r let system t determine it autmatically. Categry There are fur categries available. Select ne f the fllwing: Applicatins, Online Games, MAC Address, Ethernet Prt, r Vice Device. In this sectin, yu can select the bandwidth pririty fr a variety f applicatins and devices. There are fur levels pririty: High, Medium, Nrmal and Lw. When setting pririty d nt set all applicatins t High, because this will defeat the purpse f allcating the available bandwidth. Select Lw fr thse require nrmal bandwidth. A few attempts t establish the apprpriate bandwidth pririty may be required. It depends n the applicatin. Applicatins Applicatins Select the apprpriate applicatin, If yu select Add a New Applicatin fllw the Add a New Applicatin Instructins. Pririty Select the apprpriate pririty: High, Medium, Nrmal, r Lw. Add a New Applicatin: IPitmy Cmmunicatins, LLC 31

35 Enter a Name Enter any name t indicate the name f the entry. Prt Range Enter the prt range that the applicatin will use. Fr example, if administratrs want t allcate bandwidth fr FTP, enter 21-21; if need services fr an applicatin that uses frm 1000 t 1250, then enter There are ttally up t three ranges t define fr this bandwidth allcatin. Prt numbers can range frm 1 t Check yur applicatin s dcumentatin fr details n the service prts used. Prtcl Select the prtcl TCP r UDP, r select Bth. Pririty Select the apprpriate pririty: High, Medium, Nrmal, r Lw. Online Games Select a Game Select the apprpriate game. Pririty Select the apprpriate pririty: High, Medium, Nrmal, r Lw. Click the Add buttn t save yur changes. New entry will appear in the Summary List MAC Address Enter a Name Enter a name fr yur device. Mac Address Enter the MAC address f yur device Pririty Select the apprpriate pririty: High, Medium, Nrmal, r Lw. Click the Add buttn t save yur changes. New entry will appear in the Summary List Ethernet Prt Ethernet Select the apprpriate Ethernet prt. Pririty Select the apprpriate pririty: High, Medium, Nrmal, r Lw. Click the Add buttn t save yur changes. New entry will appear in the Summary List Vice Device. Enter a Name Enter a name fr vice device. Mac Address Enter the MAC address f yur vice device. IPitmy Cmmunicatins, LLC 32

36 Pririty Select the apprpriate pririty: High, Medium, Nrmal, r Lw. Click the Add buttn t save yur changes. New entry will appear in the Summary List Summary This lists the QS entries yu have created fr yur applicatins and devices Pririty This displays the bandwidth pririty f High, Medium, Nrmal, r Lw. Name This displays the applicatin, device, r prt name. Infrmatin This displays the prt range r MAC address entered fr yur entry. If a pre-cnfigured applicatin r game was selected, there will be n valid entry shwn in this sectin. Remve Click this buttn t remve an entry. IPitmy Cmmunicatins, LLC 33

37 Administratin Administratin The Administratin screen allws user t change the IP PBX s access settings and cnfigure the UPnP (Universal Plug and Play) features as well as t backup and restre the IP PBX s cnfiguratin data. Web Access Web Utility Access HTTP (HyperText Transprt Prtcl) is the cmmunicatins prtcl used t cnnect t servers n the Wrld Wide Web. HTTPS uses SSL (Secured Scket Layer) t encrypt transmitted data fr higher security. IP1000 supprts tw types f prtcls, HTTP r HTTPS, fr web access. Remte Access Settings fr this field can nly be cnfigured frm LAN netwrk. Remte Management If remte access t the IP1000 frm utside the lcal netwrk is permitted, chse Enabled. Otherwise, keep the default setting, Disabled. IPitmy Cmmunicatins, LLC 34

38 Web Utility Access HTTP (Hyper Text Transprt Prtcl) is the cmmunicatins prtcl used t cnnect t servers n the Wrld Wide Web. HTTPS uses SSL (Secured Scket Layer) t encrypt transmitted data fr higher security. IP1000 supprts tw types f prtcls, HTTP r HTTPS, fr web access. Remte Upgrade If remte upgrade frm utside the lcal netwrk is allwed, select Enabled. (Yu must have the Remte Management feature enabled as well.) Otherwise, keep the default setting, Disabled. Allw Remte IP Address If allw remte IP address frm utside the lcal netwrk is allwed, select Any IP Address. If administratrs want t specify an external IP address r a range f IP addresses, then select the secnd ptin and cmplete the fields prvided. Remte Management Prt Enter the prt number that will be pen t utside access. UPnP Universal Plug and Play (UPnP) allws Windws system t autmatically cnfigure the IP PBX fr varius Internet applicatins, such as gaming and videcnferencing. UPnP T use UPnP, keep the default setting, Enabled. Otherwise, select Disabled. Allw Users t Cnfigure Select Enabled if users are allwed t cnfigure manually while using the UPnP feature. Otherwise, keep the default setting, Disabled. Allw Users t Disable Internet Access Select Enabled if users are allwed t cnfigure t prhibit all Internet cnnectins. Otherwise, keep the default setting, Disabled. Backup and Restre Backup Cnfiguratins T back up the IP1000 netwrk cnfiguratin settings, click this buttn and fllw the n-screen instructins. Restre Cnfiguratins T restre the IP1000 netwrk cnfiguratin settings, click this buttn and fllw the n-screen instructins. (Yu must have previusly backed up the IP1000 netwrk cnfiguratin settings.) Vice Backup and Restre Backup Cnfiguratins T back up the IP1000 PBX cnfiguratin settings, click this buttn and fllw the n-screen instructins. Restre Cnfiguratins T restre the IP1000 PBX cnfiguratin settings fr nbard analg devices, click this buttn and fllw the n-screen instructins. (Yu must have previusly backed up the IP1000 PBX cnfiguratin settings.) Lg The Lg screen prvides yu with a lg f all incming and utging URLs r IP addresses fr yur Internet cnnectin. IPitmy Cmmunicatins, LLC 35

39 Lg T access activity lgs, select the Enabled radi buttn. While lgging is enabled, users can chse t view temprary lgs. Click the Disabled buttn t disable this functin View Lg T view the lgs, click View Lg, a new screen will appear with lgged infrmatin shwn n it. Fur types f lgging are supprted, Incming Lg, Outging Lg, Security Lg r DHCP Client Lg, chse ne frm the Type drpdwn menu. Incming Lg The Incming Lg displays a temprary lg f the surce IP addresses and destinatin prt numbers fr the incming Internet traffic. Outging Lg The Outging Lg displays a temprary lg f the lcal IP addresses, destinatin URLs/IP addresses, and service/prt numbers fr the utging Internet traffic. Security Lg The Security lg displays the lgin infrmatin fr the Webbased Utility. DHCP Client Lg The DHCP Client Lg displays the LAN DHCP server status infrmatin. Click the Refresh buttn t update the lg. Click the Clear Lg buttn t clear all the infrmatin that is displayed. Click the Clse buttn t clse the lg windw. Diagnstics The diagnstic tests (Ping and Tracerute) allw yu t check the cnnectins f yur netwrk devices including the cnnectin t the Internet. IPitmy Cmmunicatins, LLC 36

40 Ping Test The Ping test will check the status f a cnnectin. Enter the IP address r URL f the PC whse cnnectin yu wish t test, the packet size (default is 60 bytes), and hw many times yu wish t test it. Then, click the Start t Ping buttn. The Ping screen will then display the test results. Click the Clse buttn t return t the Diagnstics screen. Tracerute Test T test the perfrmance f a cnnectin, enter the IP address r URL f the PC whse cnnectin and click the Start t Tracerute buttn. The Tracerute screen will then display the test results. Click the Clse buttn t return t the Diagnstics screen. Factry Defaults Factry Defaults The Factry Defaults screen allws administratrs t restre the IP PBX s cnfiguratin t its factry default settings. Restre Factry Defaults T clear all f the IP PBX s settings and reset them t its factry defaults, click the Restre Factry Defaults buttn. Firmware Upgrade The Firmware Upgrade screen allws yu t upgrade the IP1000 s firmware. Please Select a File t Upgrade Enter the name f the new firmware file, r click the Brwse buttn t find this file. Start t Upgrade After the apprpriate file is selected, click this buttn and fllw the n-screen instructins t perfrm firmware upgrading Status The Status screen displays infrmatin abut the Ruting functin in the IP1000 and its current settings. The n-screen infrmatin will vary depending n the Internet Cnnectin Type selected n the TCP/IP Settings screen. IPitmy Cmmunicatins, LLC 37

41 Ruter Infrmatin Firmware Versin This shws versin number f the IP1000 s firmware Current Time This shws the time set n the IP1000 Internet MAC Address This is the IP1000 s MAC address. Hst Name The Hst Name entered when set TCP/IP Settings screen. Dmain Name The Dmain Name entered when set TCP/IP Settings screen Internet Cnnectin Cnnectin Type This indicates the type f Internet cnnectin yu are using. Fr dial-up style cnnectins such as PPPE r PPTP, there is a Cnnect buttn t reestablish the Internet cnnectin if there is n cnnectin. Interface This indicates the Internet cnnectin f the IP PBX, up r dwn. IP Address Shw IP1000 s Internet IP address. Subnet Mask and Default Gateway The IP PBX s Subnet Mask and Default Gateway address are displayed here fr DHCP and static IP cnnectins. DNS1-3 Shw the DNS (Dmain Name System) IP addresses currently used by IPitmy Cmmunicatins, LLC 38

42 the IP1000. MTU Shw the MTU (Maximum Transmissin Unit) setting fr the IP1000. IP Release It is available fr a DHCP cnnectin, click this buttn t release the current IP address gt frm DHCP server. IP Renew It is available fr a DHCP cnnectin, click this buttn t release the current IP address and get a new IP address frm DHCP server. Lcal Netwrk The lcal Netwrk screen displays the infrmatin abut the lcal netwrk. Lcal Netwrk Lcal MAC Address The MAC Address f the IP1000 fr lcal interface. Ruter IP Address This shws the IP address used by IP1000 fr appearing n lcal netwrk. Subnet Mask The IP1000 s Subnet Mask is shwn here. DHCP Server DHCP Server Display the status f the IP1000 embedded DHCP server. Start IP Address The starting IP address f the range f IP addresses are used by DHCP server fr being assigned t devices n lcal netwrk. End IP Address The ending IP address f the range f IP addresses are used by DHCP server fr being assigned t devices n lcal netwrk. DHCP Client Table Click the DHCP Clients Table buttn t view the DHCP Client Table. It lists cmputers and ther devices that have been assigned IP addresses by the IP1000 embedded DHCP server. Srting by Client Name, Interface, IP Address, MAC Address r Expired Time (hw much time is left fr the current IP address) is supprted. T remve a DHCP client, select it and click the Delete buttn. T retrieve the mst up-t-date infrmatin, click the Refresh buttn. T exit this screen and return t the Lcal Netwrk screen, click IPitmy Cmmunicatins, LLC 39

43 the Clse buttn. Analg Interface The Analg Interface screen is used t cnfigure the n-bard analg prts. In IP1000, it includes 2 FXS prts and 6 FXO prts. Each analg prt uses SIP prtcl t register t the SIP prxy server embedded in IP1000 SIP Settings This screen lets yu cnfigure the SIP server and the related parameters that the analg prts will register t. The SIP server address is the same gateway address f IP PBX, s yu dn t need t specify the SIP server address. Prxy Prt The prt used fr initiating cnnectins t the SIP server, the default prt number is 5060 Regist Expire It is a timer fr mnitring the registratin t embedded SIP prxy server in IP1000. When cnnectin is idle fr ver the Register Expire time, the cnnectin will be terminated autmatically. The default value fr this item is 120 secnds. SIP Prt The UDP prt number that the analg prts use fr incming call setup request. The default value is 5060 RTP Prt The base UDP prt that the analg prts uses fr transmitting RTP and RTCP packets. The analg prts use a blck f prt numbers fr sending/receiving RTP and RTCP packets frm this prt number. The default value is SIP TOS TOS field in IP header used in utging SIP packets. The default value is 7. Vice TOS TOS field in IP header used in utging RTP/RTCP packets. The default value is 176. IPitmy Cmmunicatins, LLC 40

44 Vice The Vice Settings screen is fr selecting and cnfiguring the FXO line settings. Answer Time Specify the time in secnds that the analg prts wait fr the called party t answer the call. If the called party des nt answer the call within this time perid, the call is terminated autmatically. The default value is 180 secnds. Call Limit Specify the maximum number f secnds fr a call cnversatin. When the duratin f a call exceeds this value, the call is terminated autmatically. The default value is secnds. Tx Gain The FXO prts may increase r attenuate the pwer level befre transmitting t the telephny prt, changing gain level manually may be required. This field allws user t set the transmitter gain level in db Rx Gain The FXO prts may increase r attenuate the pwer level f the telephny IPitmy Cmmunicatins, LLC 41

45 prt, changing gain level manually may be required. This field allws user t set the receiver gain level in db DTMF Pwer Enter the desired value fr the DTMF pwer that FXO prts dial tward PSTN. Each level fr changing is 0.1dBm.The default value is -130*0.1 db. This setting will nly affect the DTMF tnes sent by SIP INFO. Tne On Specify the Tne-On time in millisecnd fr an ut dialing DTMF digit. The default value is 200 millisecnds. This setting will nly affect the DTMF tnes sent by SIP INFO. Tne Off Specify the Tne-Off time in millisecnd fr an ut dialing DTMF digit. The default value is 200 millisecnds. This setting will nly affect the DTMF tnes sent by SIP INFO. Impedance Select the impedance f the lines cnnecting t PSTN prts. Vlt Adjust Select the TIP/RING vltage adjust value, lw-vltage cuntries shuld use a lwer vltage. Lp Current Select the minimum peratinal lp current at which the FXO prts will perate. On Hk Time Select the amunt f time t wait fr the FXO prt t g n-hk Min Ring Frequency Enter the minimum ring frequency fr the FXO prt t detect. The default minimum ring frequency is 10Hz Max Ring Frequency Enter the maximum ring frequency fr the FXO prt t detect. The default maximum ring frequency is 100Hz Ring Time Select the amunt f ringing time in millisecnd that the FXO prt detects t be a valid ring time. Ring Delay Select the amunt f time in millisecnd as the duratin starts when a ring signal is validated and till a valid ring signal is cnfirmed. Ring Time Out Select the amunt f time in millisecnd fr determining that ring signal is stpped. Ring Threshld Select the minimum vltage level the incming ringing signal must be presented with fr the FXO prt t detect it. Ring Impedance Select the desired value t satisfy the maximum ringer impedance specificatin. Call ID We dn t use this setting anymre, but still keep it in the cnfiguratin file fr cmpatibility issues. Signal Methd Select the line discnnectin signal methd. Tw ptins t be selected:: 1. Battery reversal as discnnect signal. 2. Lp perid shut-dwn as discnnect signal. Min Perid Enter the minimum perid f time fr the abve hardware t receive a discnnect signal. The default value is 600 millisecnds. Silent Detect The amunt f time t wait fr the FXO prt t discnnect after nt receiving RTP packets n the prt. The default value is 300 secnds. IPitmy Cmmunicatins, LLC 42

46 Cdec This screen is fr selecting and cnfiguring the vice cdec, vice parameters. Cdec Prefer Type Select this preferred vice cdec that analg prts (FXO and FXS prts) used t negtiate with SIP sever fr determining the vice cdec. Available cdecs are G.711u, G.711a, and G.729. G711u_pkt Select this packetizatin time fr G.711u. The packetizatin time is the duratin that the analg prt samples vice signal and cmpresses it int a packet befre sending t the remte SIP device. G711u_vad Select this buttn t enable r disable Vice Activity Detectin fr G.711u. This shuld be disabled fr Asterisk applicatin requirements. G711a_pkt Select this packetizatin time fr G.711a G711a_vad Select this buttn t enable r disable Vice Activity Detectin fr G.711a. This shuld be disabled fr Asterisk applicatin requirements. G729_pkt Select this packetizatin time fr G.729. G729_vad Select this buttn t enable r disable Vice Activity Detectin fr G.729. This shuld be disabled fr Asterisk applicatin requirements. FXO This prtin is fr cnfiguring the FXO dial in/ut parameters Answer_after Input the number f rings that the FXO prt will keep waiting befre IPitmy Cmmunicatins, LLC 43

47 answering the incming calls. The default value is 2 rings. Out_wait Enter the time in millisecnds that the FXO prt keeps waiting after seizing a telephny prt and befre dialing ut DTMF signals. The default value is 1000 millisecnd. Bat_vl Befre seizing a FXO prt fr dialing ut, the FXO prt detects vltage level n the prt t ensure that the prt is cnnected and available. If the vltage level is belw this threshld level, the prt is declared unavailable Call Prgress This screen is fr cnfiguring the CP (Call Prgress) tne detectin fr FXO prt. Fr nrmal applicatin, it is nt recmmended t mdify the default settings. Tne Detectin This specifies the ON/OFF f CP tne (busy tne fr general case) cadence perids. Fr instance, On f Tne 1 is 500 and Off f Tne 1 is 500 means the cadence is ON fr 500ms then OFF fr 500ms. If mre than ne ON/OFF cadence detectins are required, fr example, ON 300ms/OFF 400ms, then ON 500ms/OFF 600ms, then prgram On f Tne 1 t be 300, Off f Tne 1 t be 400, On f Tne 2 t be 500, Off f Tne 2 t be 600. Repeat Cunt Input the minimum detectin cycles fr the abve CP tne cadence. IPitmy Cmmunicatins, LLC 44

48 Tne On Fractin Input the CP tne sensitivity level. This parameter cntrls the SNR and frequency ffset. The default value is 50%. High Cutff Frequency Input the high cut-ff frequency that the CP tne detectin will take. The default value is 550 Hz Lw Cutff Frequency Input the lw cut-ff frequency that the CP tne detectin will take. The default value is 260 Hz. Reset Analg The Reset Analg buttn allws administratrs t reset the analg prts including all FXS and FXO prts. Fr sme reasn, the analg prts may lse their cnnectin with the SIP server, in this case, the user can reset the analg prts t recver the cnnectin. IPitmy Cmmunicatins, LLC 45

49 Prviders Prviders are telephne lines, VIP prviders and ther telecmmunicatin resurces. This sectin f the system s nline administratin is where these prvider resurces are prvisined. The system is equipped t handle tw types f prvider settings Hardware Trunks and SIP Prviders. CO Trunks Hardware trunks are assciated with telephne lines that cnnect t the PSTN. These lines prcess inbund and utbund cmmunicatin traffic that flws ver cmmunicatin channels. Cnnecting Phne Lines Befre hardware trunks can be prvisined, they must be cnnected t the system. Cnnecting Using Internal Analg Line Cards The VB400 Analg Line Card (4 PSTN line cnnectins) Cnnect the phne lines t the RJ11 jacks at the rear f the IP1000 and start making calls. These cnnectins are single pair; ne line per jack. Prvisining a New Hardware Trunk Prvisining a hardware trunk tells the system what phne numbers are assciated with the trunk. It als establishes rules fr the system t fllw when prcessing incming and utging calls thrugh this physical netwrk cnnectin. T prvisin a hardware trunk: IPitmy Cmmunicatins, LLC 46

50 SIP Prviders Prvisining a hardware trunk tells the system what phne numbers are assciated with the trunk. It als establishes rules fr the system t fllw when prcessing incming and utging calls thrugh this physical netwrk cnnectin. T prvisin a hardware trunk: 1. Click n Prviders and SIP Prviders in the navigatin bar n the left f the administratin menu. The Hardware Trunk page will appear. This is where hardware trunks will appear when they have been prvisined. 2. Click Add New. The Edit Hardware Prvider page will appear: IPitmy Cmmunicatins, LLC 47

51 3. Enter the Name f the service prvider. 4. Select the User Type, ptins are friend, user and peer. 5. Select DTMF mde, ptins are rfc2833, aut, inf and inband. 6. Enter URL r IP address fr SIP prvider Hst. 7. Click Yes fr Register ptin t enable registratin t SIP prvider if required. 8. Click Yes fr Auth ptin t enable authenticatin with SIP prvider if IPitmy Cmmunicatins, LLC 48

52 required. 9. Enter Username and Secret (passwrd) fr authenticatin with SIP prvider. 10. Define the Outbund Caller ID fr calls ruted thrugh this trunk. This must be a ten-digit telephne number. This is the number thse receiving the call will assciate with the business. 11. Create a Zap Grup Number. A Zap Grup assciates the telephne numbers with the service prvider being prvisined. It tells the system n which trunk calls t and frm these numbers shuld be ruted. 12. Enter a number fr Call Limit as the limit f simultaneus calls. 13. Enter a number fr Qualify as the time in millisecnds fr checking the availability f SIP prvider peridically. 14. Select a Default Destinatin using the drp-dwn menu fr calls t be ruted t if they are nt t be ruted t a specific destinatin. In mst cases the default destinatin will be an autmated attendant, menu r a grup. The default destinatin is the destinatin all calls frm this prvider will be ruted t unless they are ruted specifically t a different destinatin as with a specific DID number. It will be necessary t cme back t this screen nce all f the destinatins have been cnfigured t cmplete any ruting if the destinatins have nt been entered. Once all f the destinatins are created, they appear in a drp-dwn menu and are selectable. 15. Enter the Area Cde f the trunk being prvisined. 16. Check Dial Area Cde With Lcal Calls if the system shuld always dial an area cde with utbund lcal calls. In sme cases it may be best NOT t check this bx. 17. Check Dial 1 With Area Cde if the system shuld always dial 1 with the area cde when making utbund calls. In sme cases it may be best NOT t check this bx. See Installatin Nte 1. Installatin Nte 1 In sme business lcatins it can be cnvenient t have the system add an area cde and a 1 when placing a lcal r lng distance call. Hwever, in lcatins where businesses are clse t several telecmmunicatin transprt areas it can be cnfusing. In these cases it is best t nt check the bxes next t Dial Area Cde With Lcal Calls and Dial 1 With Area Cde. Example: Bradentn, Sarasta and Englewd Flrida are all within 50 miles f each ther. A business lcated in Bradentn Flrida makes lcal calls by dialing a standard seven digit number ( )*. Calls made frm Bradentn t the neighbring city f Sarasta require the use f the area cde r a ten digit number ( )*. IPitmy Cmmunicatins, LLC 49

53 Calls made frm Bradentn t Englewd require the use f a 1 in frnt f the ten digit number ( )*. *These phne numbers are nt real and are fr demnstratin purpses nly. 18. Check Allw Call Recrding if users n the system will be allwed t recrd calls. In a standard business applicatin this feature is typically nt needed. 19. Select the ptin t allw Can Reinvite r Dn t Care. 20. Select a Insecure level, ptins have Prt, Invite, Prt+Invite, Yes and Very. 21. Check ptins fr Allw Cdecs t enable the Cdecs t be used fr this SIP prvider. 22. Add the Phne Numbers assciated with the prvisined trunk. Type the phne number in the field prvided and click Add. The phne number will appear in the field t the right. T remve a number frm the list click the Phne Number and the Remve buttn. 23. Define a Destinatin fr the number by clicking it and selecting where it is t be ruted t frm the drp-dwn menu. Destinatins can be: Extensins where specific peple r departments can be reached. Menus thrugh which callers can persnally select frm a variety f destinatins in the system. Lcatins in the business like Cnference Rms. Ring Grups thrugh which peple respnd t similar types f calls. Schedules that when applied rute callers t different destinatins r peple in the rganizatin during specified times and dates. Vic Bxes where callers can leave a message r get infrmatin. Installatin Nte 2 Hw Destinatins Ppulate The destinatins drp-dwn list is ppulated as destinatins are added t the system. During system implementatin If destinatins are ppulated first it is easier t prvisin the hardware trunks because all f the destinatins will be available in the drp dwn menu. Hardware can be prvisined withut the destinatins and set nce they have been added t the system. Assigning a Destinatin The destinatins are places t rute calls t in the system: Menu destinatin is used t setup an Aut Attendant r ther set f vice instructins fr callers, such as driving directins. This is where callers can select specific persn r departments within an rganizatin after receiving instructins frm a vice prmpt. Grup destinatin is where calls are ruted t a grup f extensins, such as, sales, custmer service, accunting r pssibly everyne. Grups are grups f extensins. Extensins are destinatins fr Individual telephnes. Calls can be ruted directly t extensins. Schedules are destinatins that supersede the destinatin that calls are ruted t and execute a ruting plan based upn the schedule times. IPitmy Cmmunicatins, LLC 50

54 24. Click the Save Changes buttn t save changes made t the hardware prvider setup. 25. Click Apply Changes when ready t implement these changes t the system. Edit an Existing SIP Prvider 26. Click n Prviders and SIP Prviders. The SIP Prviders page will appear. 27. Select an entry frm the list n the page. 28. Click Edit. The Edit SIP Prviders page will appear. 29. Make changes. 30. Click Save Changes. 31. Click Apply Changes when ready t implement these changes t the system. Delete an Existing SIP Prvider 32. Click n Prviders and SIP Prviders. The SIP Prviders page will appear. 33. Select an entry frm the list n the page. 34. Click Delete. The SIP Prvider will be remved frm the list n the page. IPitmy Cmmunicatins, LLC 51

55 Destinatins Destinatins are the varius places that a call can be ruted t within the system. Destinatins in the IP1000 include: Extensins are individual extensins with a telephne. When an extensin is created, a vic bx is als created. Grups are grups f extensins that can have different ringing strategies and can be ruted frm any trunk, anther destinatin r dialed frm an extensin. Menus are used fr creating autmated attendant menus t rute callers t a destinatin within the system. A vice recrding can als be used t play a caller infrmatin like driving directins. Meet-me Cnference Rms are where callers can call int a cnference call. Callers can be ruted in any way t a Meet-me Cnference; direct dialed, thrugh a DID, using an autmated attendant r transferred by a persn. Vic Bxes are where callers leave a message when smene is nt available at an extensin. Vic bxes that are created separate frm extensins can be used t rute callers after hurs r as an verflw destinatin. Schedules rute callers t different destinatins r peple in the rganizatin during specified times and dates. Branch Office cnnectins prvide bradband access t ther branch lcatins by dialing a shrt access cde fllwed by the extensin number. These system destinatins (where and t whm calls will be ruted) shuld be planned in advance. In mst cases, there will be a menu t setup fr an autmated attendant. There will als be business hurs t setup. The IP1000 Installatin Wrksheet helps rganize prvisining infrmatin prir t installatin. Extensins Extensins define where specific peple r departments can be reached in an rganizatin. They shuld be setup first in the system. Once extensins are setup then the rest f the applicatin can be prvisined. Extensins have six grups f settings that need t be established: General Settings Identifies the wner f the extensin, address, extensin and passwrd infrmatin. Frward Settings Sets the frwarding behavir. Calls can be frwarded t lcal destinatins, PSTN and cell numbers. Netwrk Settings These are extensin authenticatin settings fr SIP registratin with the IP1000. This is als where selecting the mdel f telephne fr Aut Cnfiguratin and changing buttn mapping is dne. CODEC Permissins The quality f vice transmissin and bandwidth utilizatin are dictated by CODECs. Different CODECs cmpress vice packets differently. G.711 is the mst cmmn and highest quality, but cnsumes the mst bandwidth. G.729 requires license fees t use in cnjunctin with the IP1000 services like vic , cnferencing and music n hld. Vic Settings Manages vic messaging and ruting. Calling Permissins Defines types f calls that can be riginated, received and sme advanced ptins like park and recrd calls. IPitmy Cmmunicatins, LLC 52

56 Add a New Extensin 1. Click Destinatins and Extensins in the navigatin bar f the system s administratin menu. The Extensins page will appear. 2. Click Add New. The Edit Extensins page will appear. Nte that each new extensin added autmatically has a vice mailbx created. 3. Insert the Name r department assciated with the extensin being created. 4. Create an Extensin Number fr this persn r department. 5. Ppulate the address fr the persn r extensin. This will allw the system t frward messages t the address f the persn at the extensin. 6. Select a status frm the drp-dwn menu. An extensin can be: -Active Currently in use. -Disabled Nt currently in use. 7. Create a vic PIN fr the extensin. PIN numbers must be between 3 and 4 characters lng. The default setting is fr the PIN t be the extensin number. Be sure t instruct users t change the PIN t avid unauthrized use. 8. Enter a Ring Time. This is the time in secnds that a call will ring befre it is cnsidered unanswered. Ring time must be between 1 and 360 secnds in length. IPitmy Cmmunicatins, LLC 53

57 9. Define a Call Limit. This is the number f cncurrent calls allwable at an extensin. The Call Limit selected must be between 0 and 9. This limit will depend n the phne being installed. 10. Create a Call Grup number. This number assigns this extensin t a grup with a similar purpse (e.g., Sales r Custmer Service). Multiple call grups can be assigned t each extensin by putting a cmma between the grup numbers. The call grups als define which Pickup Grups can answer calls t this extensin. 11. Create a Pickup Grup. This number must match the Call Grup number(s). It defines the Call Grup Numbers this extensin can pickup remtely by pressing * Click Apply Schedule. When an extensin is created, a schedule destinatin is created. This schedule is nt activated until the Apply Schedule bx is selected. When it is selected, yu can setup a schedule fr this extensin by selecting Schedule under the Destinatins Menu and clicking n the schedule fr that extensin. Extensin schedules will appear with the name f the extensin (e.g., Extensin 123 wuld appear as ext_123 ). See the Schedules sectin f this guide fr mre infrmatin. 13. Enter Caller ID. The numbers prgrammed will be carried t called destinatin as the caller ID. Frward Settings The frwarding settings are made t be very user friendly. The settings may be mdified frm the Smart Persnal Cnsle, changed frm yur telephne extensin r changed remtely frm any telephne (including cell phnes), using the tuch-tne key pad. Frward settings rutes calls t a different destinatin. These settings can be: Uncnditinal Always rute calls t a specific destinatin. Busy Rute calls t a specific destinatin when the extensin is in use r d nt disturb is selected. N Answer Rute calls t a specific destinatin when a call is nt answered. Unavailable Rute calls t a specific destinatin when a phne is turned ff, is nt registered with the system r has reached Its call limit (as set In the IP1000). Prvisining Frward Settings T prvisin frward settings: 1. Pick the setting t be prvisined Uncnditinal, Busy, N Answer r Unavailable. 2. Select Enabled r Disabled. Disabled turns the frward setting ff. Enabled IPitmy Cmmunicatins, LLC 54

58 turns the frward setting n. 3. If the Frward setting is Enabled, yu can chse t select a destinatin frm the drp-dwn list. The IP1000 allws calls t be frwarded t a public switched telephne number (PSTN). Frwarding calls t a PSTN number by entering it int the field prvided. Calls can be frwarded t any destinatin frm the drp dwn list r any telephne number. Changing a Frwarding Number frm an Extensin Only uncnditinal frwarding can be changed frm a tuch-tne keypad. Dial *90 t disable frwarding. Dial *91 t enable frwarding. Dial *92 t set the frwarding number. Changing a Frwarding Number While Away frm an Extensin Only uncnditinal frwarding can be changed frm a tuch-tne keypad. When it is necessary t mdify the frwarding setting while away frm the ffice, the IP1000 has a frwarding applicatin built int the system. It is necessary t have an autmated attendant menu accessible frm utside the system. The frwarding gateway is selectable as an ptin frm the menu. When away frm the ffice, it is pssible t call int the autmated attendant, enter the digit setup t be the frwarding gateway. Here users can turn frwarding n r ff and enter a different number t frward calls t. 1. Call int the Autmated Attendant (menu). 2. Select the tuch-tne digit that has been set fr mdifying frwarding settings. 3. The system will prmpt fr an Extensin Number and Passwrd. 4. The system will indicate if extensin frwarding is Enabled r Disabled. 5. Pressing 1 tggles between Enabled and Disabled. 6. Pressing 2 allws the frwarding destinatin t be mdified. Advanced Settings Netwrk Settings Netwrk settings autmatically register in the extensin thrugh the system. These settings represent registratin and identificatin infrmatin. The system (extensin) defaults shuld nt be changed withut cnsulting supprt. IPitmy Cmmunicatins, LLC 55

59 Phne Type It is necessary t enter the MAC address f each telephne. The telephnes have a barcde with the MAC ID printed n them. The phne type is a drp dwn list fr selecting which IP phne hardware is being used n the extensin. IPitmy Cmmunicatins, LLC 56

60 Phne MAC All f the IP phnes have a MAC Address. The MAC ID identifies the piece f equipment fr cnfiguratin. The aut cnfiguratin features rely n the MAC address t lad the prper cnfiguratin files int the telephne when changes are made in the Web-based interface. The cnfiguratin files are stred n the IP1000 and used when the phne pwers back n after a pwer dwn cycle. If the cnfiguratin files have been updated when the phne pwers back n, a new cnfiguratin is laded int the phne. When the new cnfiguratin file is laded, the settings n the phne take pririty and will be kept in tact during the upgrade. CODEC Permissins (Allw CODECs) These transmissin speeds are delivered by the service prvider and autmatically register in the extensin thrugh the system. These extensin defaults shuld nt be changed. Vic Settings These settings manage vic messaging and ruting. When a vic bx is created with an extensin, it is nt pssible t change the vic bx in the extensin screen. Attach t Send a vic message t an address by attaching it t an message as an audi file (.Wav). Delete After ing Delete the vic after it has been ed t the address prvided fr the extensin in General Settings. Say Caller ID State Caller ID prir t playback f the message. Allw Review Allw callers t review a message after it has been played. Allw Operatr Allw pressing 0 during the vic greeting t reach the system-wide peratr. Play Envelpe Message Play caller ID and time f call prir t audi versin f a message delivered thrugh . Delete After Define the number f days in which vic messages are t be autmatically deleted frm a mailbx. Installatin Nte 3 Nt applicable (NA) accepts the system-wide default set in the System Setup sectin f the administratin menu. If the glbal settings are acceptable, leave the NA setting. Calling Permissins Calling permissins define the types f calls that can be sent and received frm an extensin and the call actins this extensin can take. This feature is useful if there are certain permissins that an entire grup needs t have, but extensins within that grup that need t be restricted. Fr example, a phne in the lbby f a small business may be permitted t make lcal calls and dial extensins within the business, but be prhibited frm making lng distance r internatinal calls. 1. Check the permissin bx if an extensin is t have the calling capability. The fllwing permissins can be set fr an extensin: Lcal Calls Permits calls that d nt require a prefix r 1 prir t IPitmy Cmmunicatins, LLC 57

61 dialing. Lng Distance Calls Permits bth calls that require a prefix and calls requiring 1 and the prefix befre the seven digit number. Internatinal Calls Permits calls that begin with 010. Incming Outside Calls Permits calls made t the business frm peple utside the business. Internal Calls Permits calls made frm internal extensins. Allw Incming Intercm Paging Permits a page t be heard thrugh this extensin. Allw Outging Intercm Paging Permits a page t be made thrugh this extensin. Allw User t Frward Calls Permits an extensin t frward a call r vic message t anther extensin n the system. Allw User t Recrd Calls Permits the extensin t recrd phne cnversatins. Allw User t Mnitr Calls Permits a user t listen t anther extensin s (persn s) phne calls. Allw Call Park Permits extensin t park a call. Is Operatr T assign here an extensin as the peratr. 2. Click n Save Changes. 3. Click n Apply Changes when ready t implement changes t the system. Edit an Existing Extensin 1. Click n Destinatins and Extensins. The Extensins page will appear. 2. Select an extensin frm the Extensin Windw n the page. 3. Click Edit. The Edit Extensins page will appear. 4. Make changes t the extensin. 5. Click Save Changes. 6. Click Apply Changes when ready t implement changes t the system. Delete an Extensin 1. Click n Destinatins and Extensins. The Extensins page will appear. 2. Select an extensin. 3. Click Delete. The extensin will be remved frm the Extensins Windw n the page. Grups The Grup functin allws incming calls t be distributed t a grup f extensins rather IPitmy Cmmunicatins, LLC 58

62 than just ne extensin. Within the Grup functin, different distributins strategies may be selected based n the call cverage required by the applicatin. Grups can be intercm paging grups t. By dialing the intercm buttn r cde fllwed by the grup number, the grup will receive the page ver the intercm. Grups are a set f extensins that are related either because they: Serve a similar business functin. Wrk within the same department. Are lcated in prximity t each ther. Fr example, a business might create a grup fr Sales, Custmer Service r Engineering departments. Grups may als be created fr peple in similar lcatins like a plant flr, the nrth sectin f a building r the frnt ffice. The gal f a grup is t ring telephnes based n the incming call DID, the Aut Attendant, r the chice selected by the incming caller r the time f day. Ring Grup Examples Ring grups define a set f extensins (peple) that answer calls. Ring grups can be created fr departments (e.g., Sales r Engineering) r business regins (e.g., nrth, suth, etc.), r areas f a business (e.g., a warehuse r plant flr). These ring grups can appear n an Autmated Attendant (menu). When the grup ptin is selected frm an Autmated Attendant Menu, the call is ruted t the grup. Calls will be distributed t the members in the grup based upn the ring strategy fr the grup. The ring strategy fr the grup can be set frm the drp-dwn list. Available call distributin ptins are: Ring All Rund Rbin Rund Rbin (with memry) Least Recent Fewest Recent Fewest Calls Randm Rund Rbin with Memry Ring grup definitins can be fund in the Add a New Ring Grup sectin f this guide. If a business has the fllwing departments and peple: IPitmy Cmmunicatins, LLC 59

63 This business can setup the fllwing ring grups supprting business peratins. Example Ring Grup 1 Departmental Gruping Grup 1 Sales Ext. Grup 2 Custmer Service Ext. Cathy Caldwell 123 Gretchen Gdall 134 David Dawsn 124 Peter Plk 135 Susan Smith 125 Rbert Reed 126 Using this ring grup scenari the Menu wuld lk like: Sales (Destinatin - Grup 1). Custmer Service (Destinatin - Grup 2). Office Manager (Destinatin - Ext. 113). The menu prmpt fr this menu and grup arrangement wuld read as fllws: Thank yu fr calling ATI Cnnect a leading manufacturer f cable assemblies and wiring harnesses. If yu knw the extensin f the party yu wuld like t reach yu may dial it at any time. Fr Sales, press 1. Fr Custmer Service, press 2. Fr Accunting, press 3. Once a call is sent t Sales the ring grup strategy might be t have calls answered Rund Rbin r distributed t ne Sales persn after the ther. Example Ring Grup 2 Reginal Sales Gruping Grup 1 East Cast Sales Ext. Grup 2 West Cast Sales Ext. Grup 3 Custmer Service Cathy Caldwell 123 Susan Smith 125 Gretchen Gdall 134 David Dawsn 124 Rbert Reed 126 Peter Plk 135 Ext. Using this ring grup scenari the Menu wuld lk like: East Cast Sales (Destinatin - Grup 1). West Cast Sales (Destinatin - Grup 2). Custmer Service (Destinatin - Grup 3). Office Manager (Destinatin - Ext. 113). The menu prmpt fr this menu and grup arrangement wuld read as fllws: Thank yu fr calling ATI Cnnect a leading manufacturer f cable assemblies and wiring harnesses. If yu knw the extensin f the party yu wuld like t reach yu may dial it at any time. Fr: East Cast Sales, press 1. West Cast Sales, press 2. Custmer Service, press 3. IPitmy Cmmunicatins, LLC 60

64 Accunting, press 4. Calls sent t these grups might use different ring strategies. The East Cast Sales grup might answer calls Rund Rbin, distributing the calls t each Sale Representative cnsecutively. If a sales persn is missing frm the West Cast team this grup might set phnes t Ring All in the grup s that calls dn t get missed. The Custmer Service team may get high vlumes f calls during a specified perid f time in this grup calls may be set t ring Least Recent. Using this strategy the persn having answered the smallest number f recent calls wuld get the next incming call. Add a New Grup 1. Click Destinatins and Grups. The Grups page will appear. 2. Click Add New. The Edit Ring Grup page will appear. 3. Enter a Name fr the grup. 4. Define a Grup Number. This number must be three r fur digits in length. 5. Check Allw Paging with *55 + the Grup Number if this grup will need t be paged. 6. Define a Ring Strategy fr the grup by selecting it frm the drp-dwn menu. Calls can ring: Ring All Ring all phnes in the grup. IPitmy Cmmunicatins, LLC 61

65 Rund Rbin Distributes calls t extensins cnsecutively ne after the ther. Delivers a new call t the first persn in the grup nly after the last persn in the grup has taken a call. If an extensin is busy the call will autmatically be ruted t the next extensin in the grup. Rund Rbin (with memry) Distributes calls t extensins cnsecutively ne after the ther. Delivers a new call t the first persn in the grup nly after the last persn in the grup has taken a call. Remembers where the last call was taken and distributes new calls t the next extensin in the rtatin. Least Recent Distributes a call t an extensin in the grup with the lngest time between calls. Fewest Recent Distributes a call t an extensin in the grup that has taken the fewest recent calls. Fewest Calls Distributes a call t an extensin in the grup that has taken the fewest ttal calls Randm Distributes calls randmly t the grup. 7. Chse a Fail ver Destinatin fr the grup s calls. If n ne in the grup takes the call this is the destinatin t which the call will be sent. Destinatins can be extensins, ther ring grups, a menu r a vic bx. Selecting Nne will give the caller a fast busy. 8. Define the time in which calls will timeut, end the ring strategy and be sent t the fail ver destinatin. Timeut can be between 1 and 30 minutes. 9. Click Save Changes. 10. Click Apply Changes when ready t implement changes t the system. Advanced Settings Call Ring Settings Caller Ring Settings Defines what a caller will here while they are waiting fr smene t pick up a call frm the call grup. Callers can either hear: Ringing The phne cntinues t ring while the caller is waiting. Music n Hld The caller hears music while waiting fr a grup member t pick up the call. Queue Dial String Queue Dial String is an advanced grup setting reserved fr administrative supprt. This field shuld nt be ppulated. Edit an Existing Grup 1. Click n Destinatins and Grups. The Grups page will appear. 2. Select a Grup frm the Grups Windw n the page. 3. Click Edit. The Edit Grups page will appear. IPitmy Cmmunicatins, LLC 62

66 4. Make changes t the Grup. 5. Click Save Changes. 6. Click Apply Changes when ready t implement changes t the system. Delete a Grup 1. Click n Destinatins and Grups. The Grups page will appear. 2. Select a Grup. 3. Click Delete. The grup will be remved frm the Grups Windw n the page. Menus Menus direct calling traffic t destinatins within a business. A menu is always assciated with a menu prmpt. The menu can rute a caller t a destinatin nce a number n a key-pad has been pressed. A menu prmpt tells a caller what number t press t get t a desired destinatin. Menus can als be used t prvide infrmatin t callers like driving directins etc. Menu Examples A business can create a variety f different menus t direct calling traffic thrugh a business. Sme cmmn menu examples are defined fr a business with the departments and peple listed belw. Menu Example 1 Main Menu (Aut Attendant) This menu example is used t autmatically rute callers t the destinatin (persn r grup) they wuld like t speak t. The autmated attendant helps minimize the number f calls t the receptinist and frees up time fr ther tasks. A Main Menu fr this cmpany might be listed as fllws: Sales (Destinatin - Grup 1). Custmer Service (Destinatin - Grup 2). Office Manager (Destinatin - Ext. 113). The menu prmpt fr this menu and grup arrangement wuld read as fllws: Thank yu fr calling ATI Cnnect a leading manufacturer f cable assemblies and wiring harnesses. If yu knw the extensin f the party yu wuld like t reach yu may dial it at any time. Fr: Sales, press 1. Custmer Service, press 2. Accunting, press 3. Calls sent t the Sales department in this case might use a Rund Rbin ring strategy, answering calls cnsecutively ne after the ther. The Sales team may have times during the day that there are extremely high call vlumes and the team might need t alleviate the prblem f lading ne Representative with all f the calls. In this case the cmpany might set a Fewest Recent ring strategy, which sends a call t the Sales Representative IPitmy Cmmunicatins, LLC 63

67 that has received the smallest number f recent calls. If the Custmer Service team is missing a team member their calls might be set t Ring All, s that the first available Representative can take a call frm a custmer. Menu Example 2 Reginal Sales This menu example allws the business t direct callers t reginal sales grups nce the Sales destinatin has been selected frm the main menu. Then, thrugh Menu 2, rutes callers t Representatives by the regin f the cuntry they are calling frm: Menu 1 Sales (Destinatin - Menu 2). Custmer Service (Destinatin - Grup 2). Office Manager (Destinatin - Ext. 113). Menu 2 New Yrk (Destinatin - Ext. 123, Cathy Caldwell). Flrida (Destinatin - Ext. 124, David Dawsn). Califrnia (Destinatin - Ext. 125, Susan Smith). Arizna (Destinatin - Ext. 126, Rbert Reed). The menu prmpt fr this menu and grup arrangement wuld read as fllws: Thank yu fr calling ATI Cnnect a leading manufacturer f cable assemblies and wiring harnesses. If yu knw the extensin f the party yu wuld like t reach yu may dial it at any time. Fr: Sales, press 1. Custmer Service, press 2. Accunting, press 3. When a caller pressed 1 they wuld hear a menu prmpt fr Menu 2: Fr sales in: New Yrk, press 1. Flrida, press 2. Califrnia, press 3. Arizna, press 4. In Menu 1 Custmer Service might use a Ring All strategy, which wuld allw the first available Custmer Service Representative t pick up a call. In Menu 2 calls wuld be directed t specific Representatives. The Cmpany can set the fail ver Destinatin t Grup 1 (Sales) and set the ring strategy fr this grup t Ring All. This wuld direct calls t any available Sales Representative. Menu Example 3 After Hurs Menu This menu directs traffic when the ffice is clsed. After hurs calls wuld be ruted thrugh a Schedule t the After Hurs Menu which might be listed as fllws fr this cmpany: 1 Sales (Destinatin - Sales General Mailbx). 2 Custmer Service (Destinatin - Custmer Service General Mailbx). 3 Office Manager (Ext. 113). IPitmy Cmmunicatins, LLC 64

68 A menu prmpt fr this menu might read as fllws: Thank yu fr calling ATI Cnnect a leading manufacturer f cable assemblies and wiring harnesses. We are clsed right nw, but will respnd t yur call n the next business day. If yu knw the extensin f the party yu are calling yu may dial it at any time. T leave a message fr: Sales, press 1. Custmer Service, press 2. All ther callers, press 3. Add a New Menu IPitmy Cmmunicatins, LLC 65

69 1. Click n Destinatins and Menus. The Menus page will appear. 2. Click Add New. The Edit Menu page will appear. 3. Enter a Name fr the menu. 4. Create a Menu Number. This number must be three r fur digits lng. 5. Select a Greeting (Prmpt) t be used fr the Menu frm the drp-dwn bx. If a greeting des nt exist. Recrd ne and apply it t the Menu later in the system installatin. 6. Define a Fail Over Destinatin fr the call. This is where the call will be directed t if the caller des nt select a menu ptin as directed by the greeting (prmpt). Select a destinatin fr the dialed digits frm the drp-dwn menu. The system permits twelve menu selectins 0 thrugh 9, * and #. Destinatins can be Grups, Extensins, Lcatins in the Business (Cnference Rms), Peple, Vic Bxes, r Branch Offices (ther ffice lcatins). Advanced Menu Settings Advanced menu settings create rules by which the menu will perate. They als permit ther dialing ptins if callers d nt want t use the menu t reach a destinatin within the business. Respnse Time Out Enter the number f secnds the system will wait fr a menu selectin frm the caller after the greeting (prmpt). Digit Time Out Enter the number f secnds the system will wait fr a digit t be pressed by a caller after the greeting (prmpt). Number f Times t Play the Greeting Befre Time Out Enter the number f times the greeting is t play befre timing ut. The minimum number f times it will play is 1 and the maximum number f times it will play is 10. Fail Over Caller Hears Select frm the drp-dwn menu if the caller will hear Ringing r Music n Hld when a call is sent t the fail ver destinatin. Lcal Exchange Dialing This allws callers t dial the extensin f the persn they are trying t reach if they knw it. Select Yes frm the drp-dwn menu t activate this feature and N if this is nt an additinal menu ptin. Edit an Existing Menu 1. Click n Destinatins and Menus. The Menus page will appear. IPitmy Cmmunicatins, LLC 66

70 2. Select a Menu frm the Menus Windw n the page. 3. Click Edit. The Edit Menus page will appear. 4. Make changes t the Menu. 5. Click Save Changes. 6. Click Apply Changes when ready t implement changes t the system. Delete a Menu 1. Click n Destinatins and Menus. The Menus page will appear. 2. Select a Menu. 3. Click Delete. The grup will be remved frm the Menu Windw n the page. Meet-me Cnferences The Meet-me Cnference Bridge allws grups f callers (large and small) t dial int a cnference call. T gain access t the cnference, participants dial int an extensin and are admitted t the cnference rm by entering a PIN number. A cnference call can als be established withut a PIN. The number f peple that can be in a cnference at the same time is defined by the number f trunks cming int the system. T reach the tw pre-prgrammed cnference rms frm an extensin dial: Cnference 1 Dial, *901. Cnference 2 Dial, *902. The Administratr f the cnference call is the persn wh establishes the call. This persn uses an Administrative Persnal Identificatin Number (PIN). All ther call participants access the call using a General PIN. PINs are nt permanent, which ffers a business the security f knwing that the cnference extensins can be used multiple times withut fear f interruptin. By prviding a new Administrative and General PIN number each time the rm is t be used fr a different purpse the business can prevent cnference interruptins frm parties nt participating in a call. Setting Up a Cnference 1. Click n Destinatins and Cnferences. The Cnferences page will appear. 2. Select a cnference rm. 3. Enter an Administrative PIN (Admin PIN). PIN numbers must be three r IPitmy Cmmunicatins, LLC 67

71 Vic fur characters lng. 4. Enter a General PIN. 5. Click n Save Changes. 6. Click n Apply Changes when ready t implement the changes t the system. There are tw places in the system that will allw the management f a vic bx. Vic bxes assciated with an extensin are autmatically created when an extensin is created and can be administered frm the Advanced Settings sectin f the Extensin. Vic bxes that d nt have an extensin assciated with them are administered as a destinatin independently. Vic bxes nt assciated with an extensin can be used as a general mailbx fr grups r fr emplyees that d nt have extensins, but require a vic bx. Creating a Vic Bx Withut An Assciated Extensin 1. Click Destinatins and Vic . The Vic page will appear with any extensins that have already been created. 2. Click Add New. The Edit Vic page will appear. 3. Enter the Mailbx Number. Be sure t verify that the number yu select is nt being used fr a cnference (extensins 901 and 902), a grup r an existing extensin within the rganizatin. 4. Enter the Name f the Mailbx. 5. Create a Passwrd fr the Mailbx. 6. Assign an Address t the Mailbx. IPitmy Cmmunicatins, LLC 68

72 7. Check Yes, N r Nt Applicable (N/A) t the fllwing: Attach t Send a vic message t an address by attaching it t an message as an audi file (.Wav). Delete After ing Delete the vic after it has been ed t the address prvided fr the extensin in General Settings. Say Caller ID State Caller ID prir t playback f the message. Allw Review Permits a user t review a vic message after it has been played. Allw Operatr Defines an extensin (persn) as a system peratr. Play Envelpe Message Plays caller ID and time f call prir t audi versin f a message delivered thrugh . Implementatin Nte 4 Nt applicable (N/A) wuld mst ften apply if a Mailbx des nt have an address assciated with it. Fr example a Mailbx created fr a Custmer Service grup t take calls frm custmers after hurs. 8. Define the number f days in which vic messages are t be autmatically deleted frm the mailbx. The minimum number f days is 1 and the maximum number f days is Click Save Changes. 10. Click Apply Changes when ready t implement changes t system. Edit an Existing Vic Bx 1. Click n Destinatins and Vic . The Vic page will appear. 2. Select a Vic Bx frm the Mailbx Windw n the page. 3. Click Edit. The Edit Vic page will appear. 4. Make changes t the Vic Bx. 5. Click Save Changes. 6. Click Apply Changes when ready t implement changes t the system. Delete a Vic Bx 1. Click n Destinatins and Vic . The Menus page will appear. 2. Select a Vic Bx. 3. Click Delete. The grup will be remved frm the Menu Windw n the page. IPitmy Cmmunicatins, LLC 69

73 Schedules A schedule is a destinatin. A schedule defines fr a specified time perid the destinatin t which calls are t be ruted. A schedule can be used t define when a business, department, grup r extensin is pen, clsed r ut t lunch. The IP1000 autmatically creates a schedule when an extensin is prvisined in the system. These schedules are very flexible. They are designed t accmmdate even the mst cmplex business hur scenaris. Multiple schedules can be created that accunt fr different business, custmer, departmental r system user needs. Schedules d nt need t be applied t an entire cmpany, they can be applied t individual destinatins r rutes based n the needs f a business. This wrks well in businesses where departments have different business hurs, but are served by the same system. Create A Schedule 1. Click n Destinatins and Schedules. The Schedules page will appear. 2. Click Add New. The Edit Schedules page will appear. 3. Enter a Name fr the Schedule. 4. Define Hurs f Operatin fr the schedule by selecting times frm the Start and Stp drp-dwn bxes fr each day f the week. 5. Define a destinatin fr calls that are In Hurs. Destinatins can be IPitmy Cmmunicatins, LLC 70

74 Grups, Extensins, Lcatins in the Business (Cnference Rms), Peple, Vic Bxes, r Branch Offices (ther ffice lcatins). 6. Check Apply Frward Settings. This will apply the Frward Settings established with each destinatin. 7. Define a destinatin fr calls that are Outside f Hurs. 8. Create Lunch Hurs fr the schedule by selecting times frm the Start and Stp drp-dwn bxes fr each day f the week. 9. Define a destinatin fr calls during Lunch Hurs. 10. Check Apply Frward Settings. 11. Create Hliday Schedules by: Naming the Hliday. Defining a Start and End Date fr the Hliday in the Mnth, Day and Time fields. Define a destinatin fr calls during the Hliday. Click Add, the Hliday appears in the list. Repeat this prcess fr each Hliday bserved. Click the Hliday and Remve t take a Hliday ff the list. 12. Click Save Changes. 13. Click Apply Changes when ready t implement changes t the system. Editing an Existing Schedule 1. Click n Destinatins and Schedules. The Schedules page will appear. 2. Select a Schedule frm the Schedules Windw n the page. 3. Click Edit. The Edit Schedule page will appear. 4. Make changes t the Schedule. 5. Click Save Changes. 6. Click Apply Changes when ready t implement changes t the system. Deleting a Schedule 1. Click n Destinatins and Schedules. The Schedules page will appear. 2. Select a Vic Bx. 3. Click Delete. The schedule will be remved frm the Menu Windw n the page. IPitmy Cmmunicatins, LLC 71

75 Branch Offices Branch Offices is a pwerful tl that is used t link up multiple PBX s lcated in external ffices. By utilizing Branch Offices yu are able t create direct extensin dialing frm ne ffice lcatin t anther with a simple dialing prefix. Cnfiguring Office 1 1. Click n Destinatins and Branch Offices. The Branch Offices page will appear. 2. Click n Add New. 3. Give a unique name fr the cnnectin 4. Type dynamic fr hst. 5. Create a unique dialing prefix fr the extensins cnnected t the Office 1 PBX. 6. Give a unique passwrd fr the cnnectin. 7. Select N fr register. 8. Leave qualify at Save Changes 10. Apply Changes Cnfiguring Office 2 1. Click n Destinatins and Branch Offices. The Branch Offices page will appear. 2. Click n Add New. 3. Name shuld match that given t the Office 1 PBX. 4. Hst needs t be the external IP address r dmain crrespnding t the IP f the main ffice PBX. IPitmy Cmmunicatins, LLC 72

76 5. Create a unique dialing prefix fr the extensins cnnected t the Office 2 PBX. 6. Passwrd needs t be the same as the ne assigned in the Office 1 PBX. 7. Select Yes fr register. 8. Leave qualify at Save Changes 10. Apply Changes T setup up multiple PBX s just fllw the abve pattern linking each PBX t each ther and use a unique dialing prefix fr each ne. T place a call frm ne Branch Office t anther just dial the prefix that was assigned t that lcatins PBX + the extensin f the user trying t be reached at the ther ffice. This same easy cncept wrks fr transferring calls frm ne Branch Office t anther. Call Ruting Ruting tells the system what destinatin t send calls t within the business. It als tells the system what prvider services t use when making utbund calls. Incming Ruting The Incming Ruting administratin specifies rutes fr all incming calls t the system. IPitmy Cmmunicatins, LLC 73

77 The Default Incming Destinatin acts as a catch all fr all available prviders. If any specific prviders r numbers are nt specified this is where they will be ruted t. The ruting menu wrks in a hierarchy, it is imprtant t understand this hierarchy: Phne Number (The DID number r phne number f an analg line) Prvider (hw that phne number arrives at the system e.g. analg, T1 r SIP) System Default (Catch all fr all numbers ringing int the system) The Hierarchy: a specific phne number r line cming in t a hardware prvider card is mre specific than the card itself. S a specific rute ther than default fr the line r number that cmes thrugh a prvider will verride the prvider default which in turn verrides the system default. This hierarchy is determined by the rutes chsen fr each specific phne number, prvider and system default (in that rder) applied in the menu. The default destinatin is a specific lcatin in the system such as a ring grup, autmated attendant menu r an extensin. This can be set system wide r fr each individual prvider (analg lines, T1 r Sip prvider). If an individual number assciated with a prvider is nt specifically ruted t a lcatin, than the prviders default destinatin will be used fr that number. If IPitmy Cmmunicatins, LLC 74

78 a prvider des nt have a specific rute set than the default fr all unspecified numbers assciated with that prvider will g t the verall system default destinatin. The IP1000 allws fr flexible ruting arrangements. Calls can initially be ruted t a Menu, Schedule, Extensin, Grup, Cnference, r Vic Bx. Establishing Incming Ruting sets the default destinatin fr all calls. Setting the Default Incming Destinatin T set the Default Incming Destinatin: 1. Click n Call Ruting and Incming. The Incming Call Ruting page will appear. 2. Select a Default Incming Destinatin frm the drp-dwn bx. 3. Click the Set buttn. 4. Click the Save Changes buttn. Defining the Service Prvider Destinatin A service prvider destinatin must als be defined. The service prvider destinatin must match the Default Incming Destinatin fr the system. T set the service prvider destinatin: 1. Select an Incming Destinatin frm the drp-dwn bx. 2. Click n Save Changes buttn. 3. Click n Apply Changes when ready t implement these changes t the system. Outging Ruting Outging ruting tells the system what service prviders certain types f calls shuld use. The IP1000 cmes with cmmn utging call rutes already prvisined in the system: Lcal Lng Distance Internatinal Emergency Calls These rutes cannt be deleted frm the system. Adding A New Call Subrute A sub rute is a specific pattern within a rute type that will be ruted differently frm ther rutes. Fr instance, if yu add 858 as a rute t 10 digit r 11 digit dialing, yu can define the trunks that specifically rute t that area cde. If yu d nt add any trunks t the newly created sub rute, that dialing pattern is effectively blcked and users f the phne system will hear all utging lines are unavailable when attempting t dial the 858 area cde. IPitmy Cmmunicatins, LLC 75

79 4. Click Call Ruting and Outging. The Outging Call Ruting page will appear. 5. Click the Add New buttn. The Edit New Outging Rute page will appear. 6. Enter a Rute Name. 7. Select the Rute Type the call is t take. This identifies the call as: a. Lcal (7-digit) b. 10 Digit c. Lng Distance (1+10 digit) dialing d. Internatinal 8. Assign a ruting Number. Adding A New Call Rute 1. Click Call Ruting and Outging. The Outging Call Ruting page will appear. 2. Click the Add New buttn. The Edit New Outging Rute page will appear. 3. Enter a Rute Name. 4. Select the Rute Type the call is t take. This identifies the call as: Lcal IPitmy Cmmunicatins, LLC 76

80 Lng Distance Internatinal 5. Assign a ruting Number. Editing An Existing Rute T change a call rute t a different service prvider r t change the rder in which calls are ruted ver prviders: 1. Click n Call Ruting and Outging Ruting. The Outging Ruting page will appear. 2. Select a Rute in the Rute Windw t be changed. 3. Click Edit. The Edit Rute page will appear. 4. Change the Rute Name, Type and Number as needed. 5. Change the Trunk assciated with the Rute. Changing the Order Service Prviders are Selected Frm the service prviders available: 1. Click n the Name f a prvider. 2. Click the Up r Dwn buttn t psitin the prvider. Calls will be ruted in the rder the service prviders appear in the list. 3. Repeat this prcess until the prviders are in the rder calls shuld be ruted ver the available service prviders. Adding a Service Prvider 1. Select a service prvider frm the drp-dwn bx t the left f the Trunks list. 2. Click Add. The service prvider will appear in the list. 3. Click n the Name f the prvider. 4. Click the Up r Dwn buttn t psitin the service prvider in the list in the rder calls are t be ruted ver this resurce. Deleting a Service Prvider 1. Click n a Service Prvider in the list. 2. Click Delete. 3. Click n Save Changes. IPitmy Cmmunicatins, LLC 77

81 4. Click n Apply Changes when ready t implement these changes t the system. Implementatin Nte 5 Default Settings Fr Existing Rutes The Outging Call Rutes already in the IP1000 have the fllwing default settings Rute Type and rute Number. These default settings cannt be changed. The Name f the rute, service prvider assciated with the rute and the rder in which service prviders are selected fr the rute can be changed. IPitmy Cmmunicatins, LLC 78

82 PBX Setup PBX setup is used by a System Administratr t manage system-specific and system-wide capabilities f the IP1000. General General setup manages the Administrative Settings fr the system: User Name, Passwrd and Time Zne. Edit General Settings 1. Click n PBX Setup and General. The General System Setup page will appear. 2. Enter an Administrative User Name. 3. Enter an Administrative Passwrd. 4. Re-enter the Passwrd. 5. Select a Time Zne frm the drp-dwn bx prvided. 6. Click n Save Changes. 7. Click n Apply Changes when ready t implement changes t the system. IPitmy Cmmunicatins, LLC 79

83 Database The IP1000 is like a cmputer, in that; infrmatin can be stred in the system r backed up in case it ges dwn. Fr additinal prtectin, the system als allws a cpy f the system setup t be stred in an external surce like a cmputer r CD. The Database sectin f nline administratin manages the prcess f dwnlading and string cpies f the system setup t the system itself r an external surce. Backing Up a Cpy f the System s Setup The system can be backed up t an internal database r t an external surce like a cmputer r CD. 1. Click n PBX Setup and Database. The Database Setup page will appear. 2. T back up a cpy f the System s Setup t the internal database, click the Backup buttn. The backup versin f the file will appear in the Databases Windw with the Date, Time and Versin f the backup. 3. T back up a cpy f the System s Setup t an external surce like a cmputer r CD, click n Dwnlad. Give the file a name and stre it in a place that is easily accessible. 4. Click n Apply Changes when ready t implement these changes t the system. Restring a Cpy f System s Setup The system can be restred frm a cpy f the System s Setup in the internal database r frm a cpy n an external surce. 1. Click n PBX Setup and Database. The Database Setup page will appear. 2. T restre a cpy f the System s Setup using the internal database, select the Backup versin t be restred frm the Database Windw and click the Restre buttn. This will restre the versin f the System s Setup selected. 3. T restre a cpy f the System s Setup using an external surce, Brwse fr the file in the external surce (click Open frm the perating system fr the file t appear in the Brwse Windw) and click Send File. The Backup file will appear in the Database Windw. Click Restre. 4. Click n Apply Changes when ready t implement these changes t the IPitmy Cmmunicatins, LLC 80

84 system. Deleting a Backup Versin frm the System Vic 1. Click n PBX Setup and Database. The Database Setup page will appear. 2. T delete a cpy f the System s Setup frm the internal database, select the Backup versin t be deleted frm the Database Windw and click the Delete buttn. This will delete the versin f the System s Setup selected. 3. T delete a cpy f the System s Setup frm an external surce, use the delete functin f the perating system r thrw away the CD that cntains the Backup file. 4. Click n Apply Changes when ready t implement these changes t the system. System-wide vic defaults define the rules by which vic bxes perate. In the IP1000 General, Menu and settings can be set fr vic bxes system-wide. General General settings relate t the capacity (strage time and message length) f a vic bx. T define the General Settings: 1. Click n PBX Setup and Vic . The Vic Settings page will appear. Within this page are the General Settings. 2. Enter the fllwing General Settings: IPitmy Cmmunicatins, LLC 81

85 Maximum Number f Messages This is the greatest number f vic messages a bx can hld. The system limit is 300. Maximum Message Length This is the lngest duratin f time allwable fr each message. The system limit is 10 minutes. Minimum Message Length This is the shrtest duratin f time allwable fr each message. The system minimum is 2 secnds. Maximum Greeting Length This is the lngest duratin f time allwable fr a vic greeting. The system maximum is 30 secnds. Maximum Secnds f Silence This is the lngest duratin f time a caller can be silent befre the system cnsiders the call cmplete. Setting this t zer will end the vic recrding when the caller terminates the call r cnnectin. The system maximum is 20 secnds. Silence Threshld This is the amunt f time that the system will wait fr a respnse frm a caller leaving a message. 3. Click n Apply Changes when ready t implement these changes t the system. Vic Settings 1. Select and enter Vic Menu settings: Play the Envelpe Message This is the Time and Date f the call. Say Caller ID This plays the caller s phne number when available. Skip MS n Playback This is the interval (in Millisecnds) that vic will skip frward r backward n playback. This number must be between 1 and 4. Maximum Failed Lgin Attempts This is the maximum number f times a user may try t lgin t a vic bx befre the system discnnects the call. This number must be between 3 and 5. On Delete, Play Next Message This tells the system t play the next message in queue when a message has been deleted. 2. Click n Apply Changes when ready t implement these changes t the system. Settings 1. Select Yes r N t allwing vic messages t be attached as an audi file (.Wav) t the address assciated with the vic bx. 2. Set the frm address fr the address yu wuld like the attached vic t be sent frm. 3. Vic Server can either be Lc (lcal) r Ext (External). Lcal internal PBX mail server External an external mail server such as (smtp.ipitmy.cm) 4. Authenticatin Required can either be Yes r N IPitmy Cmmunicatins, LLC 82

86 Yes authenticatin is required fr this mail server N authenticatin is nt required fr this mail server 5. User Name user name required fr authenticatin 6. Passwrd passwrd fr authenticatin that is assciated with the abve user name. 7. Click n Save Changes. 8. Click n Apply Changes when ready t implement the changes t the system. * Fr external mail servers please check with yur ISP r hsting prvider fr their required settings. * IPitmy Cmmunicatins des nt guarantee that any external mail server will wrk, sme ISP s r hsts may have heavy mail filters and culd blck an incming message. Advanced Settings Allw Review Allws users t review a message after it has been played. Allw Operatr Defines a specific extensin (persn) t act as an peratr. Sessin Initiatin Prtcl (SIP) Settings These settings tell the system the IP address f calls cming int the system and the lcal netwrk. In additin, they define t which cmmunicatin traffic the system is t listen. T prvisin SIP settings enter the: External IP This is the IP address f the ISP and can be btained frm the netwrk ruter. The external IP address can als be btained nline at whatismyip.cm. Type the address in a Web brwser click Enter and the external IP address will appear n a page. Lcal Netwrk This is the default IP address f the ruter with the last digit replaced by a zer. In mst cases the default ruter address will be By replacing the last digit (1) with a zer this indicates that the lcal netwrk (traffic addressed t ) includes any variatin f the furth number in the IP address. This means that the lcal netwrk includes traffic addressed t: , , etc. IPitmy Cmmunicatins, LLC 83

87 Subnet Mask Leave the default setting fr the Subnet Mask as is ( ). Prvided by the ruter, this mask tells the netwrk what cmmunicatin traffic t listen t. Fr example, the setting tells the system t listen t cmmunicatin traffic sent t fr any variatin f the furth number (designate by the zer at the end). Implementatin Nte 6 Fr the Lcal Netwrk and Subnet Mask t wrk crrectly the furth digit in bth numbers must be a 0. The zer in the Subnet Mask indicates that the netwrk is t listen t traffic addressed t any IP address within the Lcal Netwrk. The Zer in the Lcal Netwrk indicates that the Lcal Netwrk can include an IP address with any variatin f the furth number. Advanced Settings Advanced SIP settings define in mre detail the management f netwrk traffic. These settings are autmatically prvisined when the system registers with the ruter. In mst business implementatins it is nt necessary t make changes t these settings. IPitmy Cmmunicatins, LLC 84

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89 Prmpts A prmpt r greeting can welcme a caller t the business, direct them t a destinatin, prvide instructins r deliver infrmatin. The IP1000 makes managing prmpts easy. Uplad Vice Prmpt 1. Click PBX Setup and Prmpts. The Edit Prmpts page will appear. 2. Select Brwse and lcate the prmpt file t be upladed. 3. Open the file using the perating system. The file will appear in the File Name Windw. 4. Enter a Name fr the File in the Descriptin field. 5. Click n Send File. The file will appear in the Prmpt Files n Server Windw. It will display the File Name, Descriptin and Size. 6. Click n Save Changes. 7. Click n Apply Changes when ready t implement these changes t the system. Recrd New Vice Prmpt 1. Click PBX Setup and Prmpts. The Edit Prmpts page will appear. 2. Define a Prmpt Name and Descriptin. 3. Assign an Extensin t the prmpt. 4. Click Recrd. The system will dial the extensin assigned t the prmpt. A message screen will appear n the cmputer indicating that the system is trying t reach the extensin. 5. Answer the call frm the system and recrd the prmpt. 6. Click the Cntinue buttn n the message screen. The new prmpt will appear in the Prmpt Files n Server Windw. It will display the File Name, IPitmy Cmmunicatins, LLC 86

90 Descriptin and Size. 7. Click n Save Changes. 8. Click n Apply Changes when ready t implement these changes t the system. Play a Prmpt 1. Click PBX Setup and Prmpts. The Edit Prmpts page will appear. 2. Select a prmpt frm the Prmpt Files n Server Windw. 3. Click Play. The prmpt will play. Delete a Prmpt 1. Click PBX Setup and Prmpts. The Edit Prmpts page will appear. 2. Select a prmpt frm the Prmpt Files n Server Windw. 3. Click Delete. The prmpt will be deleted frm the list. 4. Click Save Changes. 5. Click Apply Changes when ready t implement these changes t the system. Music n Hld In a busy business it is smetimes necessary t place callers n hld. Playing music while a caller waits can make this time mre pleasant. Music files must be in.mp3 frmat. Add New Music Files 1. Click PBX Setup and Music n Hld. The Music n Hld page will appear. IPitmy Cmmunicatins, LLC 87

91 2. Click Add New. The Edit Music n Hld Page will appear. 3. Name the music file that will be upladed. 4. Set Randm t Yes r N. If the music file is t play randmly, select Yes. If it is t play sequentially with files that already exist, then select N. 5. Select Brwse and lcate the music file t be upladed. 6. Open the file using the perating system. The file will appear in the Lad This Music File Windw. 7. Click n Send File. The file will appear in the Music Files n Server Windw. It will als appear n the Music n Hld page where it will display the file Name, Play Mde and Randm designatin. 8. Click Save Changes. 9. Click Apply Changes when ready t implement these changes t the system. Edit Existing Music Files 1. Click PBX Setup and Music n Hld. The Music n Hld page will appear. 2. Select a music file frm the Music n Hld Main page. 3. Click Edit. The Edit Music n Hld page will appear. 4. Change the Name, Randm Setting, Lad a New File, r Delete the existing file. 5. Click Save Changes. IPitmy Cmmunicatins, LLC 88

92 6. Click Apply Changes. The revised music fill will appear n the Music n Hld page where it will display the new file details. Delete a Music File 1. Click PBX Setup and Music n Hld. The Music n Hld page will appear. 2. Select a Music n Hld file frm the files n the Music n Hld page. 3. Click Delete. The Music n Hld file will be deleted frm the list. 4. Click n Apply Changes when ready t implement this change t the system. Setting Music n Hld 5. Click PBX Setup and Music n Hld. The Music n Hld page will appear. 6. Select yur default Music n Hld play list frm the drpdwn menu. 7. Click Set System Default. 8. Click Apply Changes. IPitmy Cmmunicatins, LLC 89

93 Feature Cdes Fund in the PBX Setup sectin f nline administratin, the IP1000 prvides a set f system feature cdes. These cdes allw system users t manually manage calls frm an extensin. T access these feature cdes. Click PBX Setup and Feature Cdes. The Feature Cde Chart will appear. Nte that the feature descriptins in nline administratin can be fund by sliding a muse ver the? next t the feature cde. Feature Cde Descriptin Persnal * 123 Prvides access t persnal vic . Vic Vic * 124 Prvides access t main vic bx. Main Transfer t *+(ext #) Transfers a caller t a vic bx. Vic Directry * 126 Access t the Cmpany directry. Blind Transfer # # Transfers a caller withut annuncing their call. Attended Transfer # * Allws persn transferring a call t stay n the call until it is received by the intended party. One Tuch * # Turns Call Recrding n. Recrd Pickup Extensin * 8 Allws a persn t pick up a call at a different extensin than their wn. Ring Grup Page ** (ext #) Pages a ring grup. IPitmy Cmmunicatins, LLC 90

94 Services The Services nline administratin page is a utility that allws the uplading f system sftware, cnfiguratins and databases. The Services page is designed t be used with the supprt f a Custmer Service Representative. The default settings in this page are nt t be changed during a system implementatin. IPitmy Cmmunicatins, LLC 91

95 Reprts The IP1000 ffers System Administratrs a set f reprting tls t help manage calling traffic. Reprting tls als includes a diagnstic reprt used t evaluate the system s perfrmance. CDR Reprts A CDR Reprt can be used by the System Administratr t track calling traffic. The CDR Reprt fr the IP1000 tracks: Date/Time The date and time f the call. Frm The telephne number where the call is frm. Destinatin The extensin, vic bx r grup t which the call is ging. Trunk The phne number the call came in n. Duratin The length f the call in hurs, minutes and secnds. Status A descriptin f what happened t the call nce it reached its destinatin (e.g., Nt Answered, Discnnected r Successful). T access the CDR Reprts click Reprting and Reprts. The CDR Reprt will appear: Diagnstics The System Diagnstics page in the system s nline administratin is a utility used by Custmer Service Representatives fr system diagnstics. The System Diagnstics page is meant nly t be used with the supprt f an Custmer Service Representative. Mnitring The Mnitring page is a great place t quickly check the status f extensins n the system. This page lists the Extensins, their Status, and which prviders call traffic is utilizing. T access the Mnitring Reprt click Reprting and Mnitring. The Mnitring Reprt will appear: IPitmy Cmmunicatins, LLC 92

96 Recrdings The Recrdings sectin allws yu t: 1. Listen t recrdings. 2. Dwnlad recrdings. 3. Delete recrdings. This page will display all recrded calls n the PBX. Only extensins with allw call recrding selected are able t use this feature. IPitmy Cmmunicatins, LLC 93

97 Appendix 1: IP Telephnes SP320 SP is a full-feature business-grade IP phne ffering a: Cmplete business feature set. Simplified installatin using unique discvery prtcl. CunterPath eyebeam 1.5 and X-Lite 3.0 What is a Sftphne? CunterPath s eyebeam 1.5 and X-Lite 3.0 are Web-based telephnes that perate frm a PC. These next-generatin Vice Over IP (VIP) telephny client s are designed t enhance a user s cmmunicatin experience by keeping them cnnected t callers anyplace and anytime thrugh the cnvenience f an intuitive and user-friendly desktp. Based n pen standards, CunterPath Sftphnes use a telephne-centric interface that allws users t manage vice, vide, instant messaging (IM) and presence applicatins n their desktp. This cmprehensive suite f carrier-grade slutins, give users the flexibility t meet the fast-paced and changing demands f any business. X-Lite 3.0 Free Sftphne Intuitive user interface makes it easy fr bth nvice and pwer users t make and receive calls, initiate vide cnferencing, and cmmunicate using Instant Messaging. Cmprehensive Persnal Address Bk, including detailed calls lists and histry. Micrsft Outlk integratin allwing users t imprt their address bk int their eyebeam cntact list. Zer-Tuch Cnfiguratin f audi r vide devices. Instant messaging (IM) and presence management. Multi-party and ad-hc vice and vide cnferencing (IP and PSTN). Vice and vide call recrding. Pp-up management f incming calls. eyebeam 1.5 (Pricing available at Intuitive user interface that makes it easy fr bth nvice and pwer users t make and receive calls, initiate vide cnferencing, and cmmunicate using Instant Messaging. Cmprehensive Persnal Address Bk, including detailed calls lists and histry. Micrsft Outlk integratin allwing users t imprt an address bk int the eyebeam cntact list and dial directly frm the applicatin. Zer-Tuch Cnfiguratin f audi r vide devices. IPitmy Cmmunicatins, LLC 94

98 Instant messaging (IM) and presence management. Multi-party and ad-hc vice and vide cnferencing (IP and PSTN). Vice and vide call recrding. Pp-up management f incming calls. Security ffering signaling and media encryptin via TLS and SRTP streams. Perfrmance management f the SIP end-pint (Sftphne). High cmpressin CODEC supprt. (Diagram 40) Sftphne Installatin 1. Dwnlad the CunterPath Sftphne t be used with the system frm The installatin utility will install a phne icn in the tlbar f the perating system. This icn lks like a green light. 2. Left click the Sftphne Icn in the perating system tlbar. The Sftphne will appear. 3. Right click n the Sftphne and select SIP Accunt Settings frm the drp-dwn menu. 4. Click Prperties. The prperties windw fr the Sftphne will appear. 5. Enter a Display Name. this is the name f the persn r department assciated with the phne. 6. Create a User Name. This is the extensin the phne will be ff f the IP1000. Be sure t use a number that is nt being used by an existing extensin. 7. Enter a Passwrd. This passwrd will need t be the same as the ne used in the IP1000 Extensin Setup (Add New) page. 8. Enter the Extensin Number in the Authrizatin User Name field. 9. Enter the Dmain (IP Address) f the system t which the Sftphne is t be cnnected. IPitmy Cmmunicatins, LLC 95