Thank you for your time, dedication and contribution to the BIGGEST girl led program of the year.

Transcription

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2 Thank you for your time, dedication and contribution to the BIGGEST girl led program of the year.

3 OVERVIEW

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5 CLOUDED LEOPARD PLUSH

6 Cookie Program Support Your first line of contact is your Cookie Program Representative (CPR) You should contact your CPR first with all questions and/or concerns You re second line of contact is GSU Girl Scouts of Utah Member Support or

7 Information ebudde on behalf of; NOTE: Do not opt out of s in ebudde

8 Timeline January Cookie Rallies Girl/Parent Training Cookie Program Begins Troops Initial Order due April 2019 Cookie Program Survey completed online February Community Cookie Deliveries Girl Delivery May Activity Credits mailed Cookie Rewards delivered to CPRs March Troop Cookie Booths Review troop allocations, transfers, and rewards. Submit Troop Rewards All money due to GSU June Cookie Celebrations

9 What s New Digital Cookie Girl Delivery Updated Guidelines for Walkabouts Finance ACH Debit Added Booth Scheduling Rounds Troop-to-Troop Transfers ebudde Enhancements Contacts Tab-information is auto-populated from Cookie Tech Portal Girls Tab-can now enter payments after you have been locked out of ebudde Cookie Exchange Tab-see who has cookies to exchange

10 COOKIES

11 2019 Product Line-up $4.00/package $5.00/package

12 A happy, fun-filled 5 th birthday party for Toffee-tastic Girl Scout Cookies! Mark your calendars for the birthday party on January 8, 2019 which is also National English Toffee Day! Lots of marketing excitement planned Social posts with animated writing that features melted butter-toffee as ink Video recipe of Gluten-Free Toffee-tastic Cake Pops, plus ideas for bundling pops at booth sites All councils are invited to join the party and share posts! Fantastic reasons to celebrate Sales were up 23% in , compared to previous season Specialty cookies are adding revenues, without limiting sales of core varieties

13 Girl Scout S mores packaged for high impact in ! Same messages and graphics, with more shine! NEW Glossy design to attract customers to booths Creative merchandising ideas on LittleBrownie.com Shoebox merchandiser with matching cutout tree signs Faux campfire display with packages arranged like logs New possibilities for reducing waste Transition from cardboard to soft packaging will reduce material waste by approximately 33% Reduction achieved with the same number of Girl Scout Cookies, with same net weight as prior package

14 PROGRAM

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16 Cookie Curriculum Girls learn the 5 Skills and earn the Cookie Activity Pin Cookie Business and Financial Literacy badges help girls hone their skills and gain an understanding of the world of business.

17 Cookie Captains Older girls who are experienced cookie sellers Mentor younger girls o Assist troops to earn cookie badges using the High Five Series books Can be paired with new troops to share their expertise throughout the cookie season Run stations at your Cookie Kick-off Talk to your CPR about your participation!

18 TRAINING Training

19 5 Steps to the Best Cookie Season Ever 1. Set and share team goals 2. Set a goal for each girl 3. Educate families 4. Sell beyond family and friends 5. Track progress and celebrate your success

20 Girl/Parent Training Use the Girl/Parent Training PowerPoint Have parents initial and sign the 2019 Parent Permission & Responsibility Form Communication and meeting deadlines are key to just about everything. How to set troop and girl goals: Service Project goal for booth pitch Fun/adventure goal

21 Girl/Parent Training Parents/Guardians need to make sure the following information is up to date and accurate in their MyGS. Girls First & Last Name Birth Date Digital Cookie requirement School Grade Parent First & Last Name - Digital Cookie requirement Mailing Address Activity Credits mailed here Phone # s Digital Cookie requirement

22 Sales Materials For each REGISTERED GIRL Distribute at Parent Training: One Money Envelope One Girl Order Card One Cookie Pro Flyer NOTE: Troops should request girl order cards from their CPR.

23 Communication Plan Inform families on the best way to communicate with you and how you will communicate with them. Timely and clear communications: Are critical to the success of the Cookie Program! Helps everyone to be most effective. Council will send regular/timely reminders and helpful hints via ebudde. Will contain both TCM and parent information. TCMs should check s daily, for important updates and take action as applicable. Send out additional s to parents/girls with troop specific information and overall status of how the troop is doing, fun challenges, etc.

24 ebudde Quick Tip Videos Available on You Tube Topics will include: Initial Order Booth Scheduler Allocating to Girls and more These helpful videos are: Pre-recorded 2-4 minutes each

25 TECH POWER

26 ebudde Setup ebudde is the system used to manage your Cookie Program TCMs receive access to ebudde between Dec. 13 and Jan. 2 AFTER: TCM is approved for FY2019 TCMs log in as soon as possible be ready for Booth Scheduler Round 1, Jan. 21, and Initial Order due Jan. 30 Notify GSU of unsuccessful system access.

27 ebudde Setup Girls will be added to ebudde in the month of December As soon as you have access to ebudde: Check the GIRLS tab and make sure all your girls are showing If a girl is not on your roster, please notify GSU immediately so we can add her Girls may not be deleted Non-participating girls do not affect the troop s Per Girl Average Number of girls registered and number of girls selling will be automatically populated in the SETTINGS tab Girls will not be transferred after the start of the sale, all packages and/or proceeds stay with the original troop.

28 Single Sign-On 1 2 3

29 Forgot Password 1 2

30 ebudde Troop App Plus ebudde and Little Brownie Bakers have worked hard to bring you the best Troop App yet. Everything you do on the desktop version of ebudde, can now be done at your fingertips on your mobile device!

31 ebudde Help Center ebudde Quick Tips ebudde Manual

32 Online Resources Girl Scouts of Utah Little Brownie Bakers GSUSA

33 INITIAL ORDER & DELIVERY

34 Initial Order Initial Order s must be placed by Jan 30 th before 10:00pm Initial Order should cover troops for all pre-orders plus opening booth weekend Recommend 75% of total 2018 troop sales Cupboards begin to open on Wednesday, March 6 th Do not rely on the cupboards for pre-orders Girls need cookies in hand on delivery day Submit a substantial initial order to avoid the long cupboard lines Cupboards have the capacity to house a finite amount of cookies

35 Review & Submit Initial Order Submitting IO made easy: TCMs enter in the cookie order by flavor for each girl. Enter booth cookies in packages by flavor on the booth line. Troops SUBMIT their IO order by 10:00 p.m. on January 30 th. Troops can only submit their order ONCE and cannot change the order after it has been submitted.

36 Delivery Station Troops will pick their delivery station after their IO is submitted. You MUST complete the delivery tab steps in order for the troop cookie order to be placed with the bakery.

37 Warehouse Pick Up Be on time for your pick up Leave children at HOME Be patient, polite, flexible and ready to help if needed Only one person will be allowed to assist the warehouse staff with pulling your order COUNT, COUNT AND RECOUNT the cases before you sign for anything You are financially responsible for whatever cookies you sign for, including errors No exceptions! Distribute cookies to girls as soon as possible

38 Discrepancies TROOP ORDER DISCREPANCIES Troops have 48 hours after picking up their cookies to report any discrepancies to council at All discrepancies will be handled between the delivery agent and GSU s Product Sales Department Any damages/shortages need to be returned/picked up at the West Valley Redman Warehouse

39 Safety Around Cookies Be safe at cookie pick-ups, delivering cases to girls and/or booth sites, helping girls sell, or simply moving cookies around in your own home: Understand your role ask for clarification when needed Be aware of your surroundings watch for trip hazards, areas you can bump into Remove or report unsafe conditions immediately Don t take on more than you are physically able to do Use safe lifting, carting and packing techniques Keep clear aisles, pathways and driveways Call 911 if an emergency needs more response than you can handle

40 SELLING COOKIES

41 Selling Girl Scout Cookies Door-to-Door Sales & Residential Walkabouts Girls may sell cookies via , social media and Digital Cookie Telephone/text friends, family and former customers Cookie House Party Encourage customers to purchase cookies by the case Troop booth sales

42 Girl Order Card Girls receive at parent/girl troop training, not before. Girls can track customer orders & use for call backs. Contains pricing, cookie types and nutrition facts. Rewards displayed on the back of the card. Only ONE order card per girl. You can make copies if needed.

43 Online Sales Per GSUSA Girls are only to use the Internet to market the Girl Scout Cookie Program to friends and family (for clarity, friends and family are people whom the girl or her family personally know). The Girl Scout Cookie Program is a girl-led program and online marketing and sales efforts should always be led by a girl while also being supervised by her parents or caretakers. Friends and family of a girl participating in the cookie program must not market or share a girl s contact information, sales links, or sales information on public-facing online sites. For safety purposes, online marketing activities, especially those conducted through social media platforms, should always be done through accounts set to private. Should any online marketing activities be identified as in violation of guidance, GSUSA or the council reserves the right to intervene and request removal or remove the post. Parents, girls, and volunteers should contact and collaborate with their councils and GSUSA in advance on any national news media opportunities.

44 Digital Cookie Customers purchase cookies with a credit card for shipment, donation or girl delivery. Girls set up their storefront, play games, and earn badges in Digital Order Card Girls send s to family, friends and customers through the Digital Order Card platform Credit for girl sales and proceeds flow automatically into ebudde Parents must ensure information in MyGS is current! Girls/parents will receive a login in early January

45 DIGITAL COOKIE

46 Getting Started

47 Troop Dashboard

48 Troop Dashboard

49 Troop Dashboard

50 Troop Dashboard

51 ebudde & Girl Delivery

52 Digital Cookie Mobile App For Girl use only, not for Troop use Download the Digital Cookie App Use the same login and password used to access you Digital Cookie site If you have more than one Girl Scout on your account under 13, you will select one girl s account you want to use for the transaction Customers have two choices for ordering cookies: 1. They can give the girl an address and the girl will send them an to her site where the customer can purchase cookies for shipping or girl delivery 2. They can order right at the moment and pay with their credit card for shipping or girl delivery Girls will follow prompts on screen to complete the transaction

53 Girl Delivery & Cookies In-Hand

54 COOKIE BOOTHS

55 Booth Procedures Shifts are generally 2-3 hours All booth locations must be entered into ebudde Troops may only booth at sites listed in the Booth Scheduler Troops are to cancel shifts they will not use Troops may request My Sales troop booths in ebudde Troops may not approach any Council Secured Booth Locations to request a booth

56 Council Sales Booth Locations Dan s Market Dick s Market Dunkin Donuts Fresh Market Harmons JOANN Fabric & Craft Lee s Marketplace Lin s Fresh Market Macey s Sam s Club Smith s Walmart

57 Booth Scheduler To ensure equal opportunity for all troops, sign-ups are in multiple cumulative rounds, which means if you miss round 1, you will be able to select up to 5 shifts in round 2 and catch up with other troops. Each round is open for a set amount of time, except round 3, which does not close. ALL rounds BEFORE IO is due Round # Start Time # Choices End Time 1 January 21 8:00 AM 3 January 22 8:00 AM 2 January 23 6:00 PM +2 January 24 6:00 PM 3 January 25 8:00 AM Up to 30 n/a n/a

58 Selecting Booth Location & Time

59 Booth Waitlist You can now be put on a waitlist for a booth location for a specific date! Keep in mind it is a first come, first serve for signing up for the slot.

60 Cancel Booth Location

61 Booth Policies Troops must adhere to all boothing policies as outlined in the Volunteer Cookie manual and the Cookie Family Guide, including (but not limited to): Adult/Girl ratios (by girl level) A minimum of 3 but not more than 5 girls and 2 adults PER DOOR are required to be present at all times. (Cadette and above may have a minimum of 2 girls) Appearance and conduct Conflict resolution away from girls and the public Be ready to leave a booth right at the end of the scheduled shift Take trash and empty cases with you (do NOT leave in a trash can)

62 Safety at Booths Safety is first and foremost! It is vitally important for girls & volunteers to remain safe. Never leave girls alone at a cookie booth Tagalongs should not be present at the booth Stay visible Do not keep a lot of money at the booth Do now allow girls to approach vehicles Report any suspicious people in the area to local security Adults should hold money for safekeeping Have adequate space for table, product and girls Fighting, smoking and profanity are strictly prohibited

63 COOKIE CUPBOARDS

64 Cupboard Guidelines Cupboards open Wednesday, March 6 o Cupboard hours listed on the Cookie Transaction Form Troops may pick up from any cupboard Place pending orders hours in advance o Helps with inventory management Only full cases of the same flavor of cookies can be obtained until March 16 th Starting on March 18 th, you may order by case or individual packages

65 Cupboard Guidelines Troop representatives picking up cookies must be listed in ebudde Damaged cookies may be exchanged at any cupboard, anytime cupboard is open (wet product is not damaged product)

66 Placing a Pending Cupboard Order

67 Troop-to-Troop Transfer

68 Cookie Exchange Tab See what cookie packages troops have to exchange/transfer AND list the cookies you would like to exchange/transfer!

69 TRACKING INVENTORY & PAYMENTS

70 Allocating Cookies and Booth Sales Record all girl orders and payments on the Girl Orders tab in ebudde Cookies that are sold through a booth belong to the troop, not the girls, and the troop has the common financial responsibility Cookies taken by each girl are the financial responsibility of that girl (parent) Girls earn incentives for the number of cookie packages sold and they deserve credit for selling troop cookie packages at the troop booths For this reason, each package of cookies must be assigned/allocated to a girl before the end of the cookie sale

71 Allocating Cookies and Booth Sales All cookie packages in the Difference line must be allocated to girls. The goal is for this line to read 0 at the end of the sale.

72 Inventory Management Troops should balance their inventory of cookies on hand, on a regular basis Daily: update ebudde with girl orders and payments Regularly: count the number of packages/cases on hand Compare: inventory on hand to ebudde Troops will know if more cookies are needed or has too many and troop to troop transfers are needed Will make wrapping up the sale so much easier! The goal is for every troop to end up with ZERO excess inventory!

73 Balancing Booth Inventory Best practices: Ways to track booth sales Booth Sales Recorder/Mobile App Booth feature on the Girl Orders tab Booth form to track sales and money Take whole cases to the booth to make it easier to calculate what was sold Receipt cookies taken by the adult in charge of the booth, cookies returned, and money turned in

74 FINANCES

75 Parent / Girl Check-ins Money Mondays Girls and parents should turn in to the troop any monies collected from the prior week s sales Money turned in MUST be in the same form received directly from the customer. Parents are NOT to keep funds received and write a personal check for the balance due. Money should be collected and deposited promptly and frequently Touch-base Tuesdays Check in with parents to see what their inventory is before going to the cupboard to pick up additional product Plan out the upcoming week s inventory; make good decisions when ordering more cookies

76 Cookie Finances For the 2019 Cookie Sale, GSU will absorb the cost of any credit card transactions incurred when a Girl Scout accepts credit cards for payment using the Digital Cookie Mobile App. Troops no longer need to make manual deposits into the Council s bank account! Troops will deposit all cookie money directly into their troop accounts, then balances due to Council will be electronically transferred via Automated Clearing House (ACH) transfers. Managing cookie proceeds will be easier for troops, no more managing paper deposit slips or making trips to Wells Fargo. Better still, troops have additional time to collect proceeds from customers and families!

77 Cookie Finances ACH Authorization GSU must have on file a signed ACH Authorization Form for all troops participating in the 2019 Cookie Program by January 1, ACH Schedule Friday, March 15 (roughly 3 weeks after initial order delivery), the troop s account will be debited for 1/3 of the amount owed to council. Friday, March 29, the troop s account will be debited for the remaining balance owed. Please note that these due dates are later in the cookie sale than under the manual deposit method, allowing troops additional time to collect money. Credit Card Fees When a Girl Scout uses the Digital Cookie Mobile App, she can accept credit cards as payment, and GSU will absorb the transaction fees! Troops will see no reduction in their earned proceeds when girls use the app. Troops may continue to use their credit card processor of choice for booth sales, but those fees will continue to be borne by the troop.

78 Cookie Finances Non-Sufficient Funds (NSF) We recognize there might be extenuating circumstances which prevent a troop from having 1/3 or remaining balances due by the ACH dates. If this is the case with your troop, complete the Troop Cookie Financial Discrepancy Form and return no later than the Tuesday before the expected ACH. Dishonored Checks GSU will make whole a troop who received a dishonored check for the purchase of cookie and, for Wells Fargo accounts, reimburse any fees the troop may incur when depositing such checks. If your troop is advised by the bank that a deposited check was dishonored you will complete a Troop Cookie Financial Discrepancy Form and return to GSU with: Copy of the dishonored check Copy of the dishonored check notification from the bank Documentation of any charges levied by the bank on the troop account At the conclusion of the program, GSU will ACH reimbursement of dishonored checks and, for Wells Fargo accounts, any fees.

79 Cookie Finances Outstanding Money from Parents At the conclusion of the program, should troops be owed money by a parent, TCMs should complete the Troop Cookie Financial Discrepancy Form and send to info@gsutah.org no later than Tuesday, March 26 th. Council will ACH funds to the troop s account to cover the outstanding debt and will work directly with those parents to ensure outstanding debt is paid, so the troop can enjoy the full proceeds and incentives due from the Cookie Program.

80 Credit Cards at Troop Cookie Booths Helps focus on the multiple-purchase customer and increases sales Is an easy and useful tool: o Customers not limited to the cash in their pocket o Customers purchase more with a card o Additional payment source - if the troop prefers to not accept checks Troops can obtain a credit card reader(s) to attach to smartphones. o Credit card readers must be linked to the troop bank account o Troops absorb credit card processing fee (usually under 3%) and may not up-charge the customer

81 PROCEEDS & REWARDS

82 Troop Proceeds $.40/package 63 packages = GSUSA membership dues for one girl Cadette, Senior and Ambassador troops may opt out of rewards for extra activity credits Girls in opt-out troops receive all patches, troop rewards and cookie celebrations (if earned)

83 2019 Girl Rewards Cumulative Rewards

84 WRAP UP

85 Wrap Up What to look for: All packages have been allocated to girls All troop-to-troop transfers have been authorized by you Do not duplicate to/from transactions Review payments, work with families with balances owing to collect funds Submit Rewards, even opt-out troops

86 Submit the Rewards Order 1. Review the Rewards order

87 Submit the Rewards Order 2. Submit rewards for the entire troop

88 Rewards Distribution Rewards will be delivered to CPR in May Take a Troop Rewards report with you to pick up your rewards from the CPR Troops must COUNT and sign for their rewards Signing the receipt means you accept what you are receiving as the correct amount Distribute to your girls promptly Activity credits will be mailed separately to each girl who is receiving them All other monetary troop rewards will be directly deposited to troop bank accounts Rewards not picked up will be returned to council

89 QUESTIONS?

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