GEMBA KAIZEN- APP User Guide

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1 - APP User Guide NISSAN 2016 Pwered by T Ti Glbal

2 WHAT IS..? Gemba Kaizen is a secured mbility platfrm: T schedule and cnduct Gemba visit SOP evaluatin nline. T capture the evidence t substantiate the cmpliance r nn-cmpliance against the set standards. Acts as a standard reference t check the status f the evaluatin. Acts as ready reckner f perfrmance parameters n studies such as CSI, SSI, CPTV, ART and Mystery Audits. T prvide reminders and alerts n Scheduling, cnducting and actin plan cmpletin. Bespke reprting f the status, prgress, pending and perfrmance.

3 THE PROCESS: The Prcess Hw T Install Lgging int Gemba Kaizen Schedule Evaluatin Cnducting an evaluatin Cmpleting an evaluatin NISSAN Admin creates and publishes the SOP evaluatin and pushes t each ASM Actin plan review Reprts The ASM receives the task in the dashbard f the app The ASM Schedules the evaluatin and cmmit a date f his Gemba visit t his assigned dealership The ASM perfrms Gemba visit t the dealership n cmmitted schedule Cnducts Evaluatin Captures Evidence Fills in Actin Plan in cncurrence with dealer stakehlder Fulfil the evaluatin cmpletin criterin The ASM tracks the status f actin plan The ASM fllw-up with the dealer stakehlders n the cmpletin f the actin plan cmmitted View reprt and actin ut f all the majr studies like CSI, SSI, CPTV, ART etc

4 Welcme t Dwnlad and Install the Gemba Kaizen frm the fllwing link URL: Minimum Requirement f Andrid Device Andrid OS versin 4.4(Kitkat) r abve 3G r Wi-Fi Internet cnnectivity (fr accessing the nline feature f the APP) Preferably 2GB f RAM but 1 GB mandatry 4 GB f free memry space Preferably 5-inch screen and abve fr better viewing(respnsive s it will wrk in lwer reslutin als) Device need t be enabled t allw installatin f applicatins frm bth trusted & unknwn surces Settings -> Security -> Unknwn Surces NISSAN 2016 Pwered by T Ti Glbal

5 HOW TO INSTALL The Prcess Hw T Install Lgging int Gemba Kaizen Schedule Evaluatin Cnducting an evaluatin Cmpleting an evaluatin Actin plan review Reprts Dwnlad the Gemba Kaizen app frm the Prvided link Tap OK Tap INSTALL Tap OPEN Tap Internet Required

6 HOW TO INSTALL The Prcess Hw T Install Lgging int Gemba Kaizen Schedule Evaluatin Cnducting an evaluatin Cmpleting an evaluatin Actin plan review Reprts Allw the device t take picture and recrd vide Allw the device t access t take yur lcatin *Enable GPS service in yur device if already enabled it wnt ask Tap ALLOW Tap ALLOW Tap ENABLE Internet Required

7 REGISTERING AS NEW USER Pwered by T Ti Glbal

8 LOGIN PAGE REGISTERING AS NEW USER INTO THE APP The Prcess Hw T Install Lgging int Gemba Kaizen Schedule Evaluatin Cnducting an evaluatin Cmpleting an evaluatin Actin plan review Reprts Tap the text t Register yur accunt Internet Required Pwered by T Ti Glbal

9 LOGIN PAGE REGISTERING AS NEW USER INTO THE APP The Prcess Hw T Install Lgging int Gemba Kaizen Schedule Evaluatin Cnducting an evaluatin Cmpleting an evaluatin Actin plan review Reprts Enter yur Registered ID Tap the buttn t get Verificatin Cde t yur registered ID Internet Required Pwered by T Ti Glbal

10 LOGIN PAGE REGISTERING AS NEW USER INTO THE APP The Prcess Hw T Install Lgging int Gemba Kaizen Schedule Evaluatin Cnducting an evaluatin Cmpleting an evaluatin Actin plan review Reprts Tap the OK buttn t mve the Verificatin Cde page Internet Required Pwered by T Ti Glbal

11 LOGIN PAGE REGISTERING AS NEW USER INTO THE APP The Prcess Hw T Install Lgging int Gemba Kaizen Schedule Evaluatin Cnducting an evaluatin Cmpleting an evaluatin Actin plan review Reprts Verificatin cde will be sent t yur REGISTERED ID Cpy the Verificatin Cde t register yur accunt in APP Internet Required Pwered by T Ti Glbal

12 LOGIN PAGE REGISTERING AS NEW USER INTO THE APP The Prcess Hw T Install Lgging int Gemba Kaizen Schedule Evaluatin Cnducting an evaluatin Cmpleting an evaluatin Actin plan review Reprts Tap Resend Verificatin Cde text t receive the Verificatin Cde again Internet Required Pwered by T Ti Glbal

13 LOGIN PAGE REGISTERING AS NEW USER INTO THE APP The Prcess Hw T Install Lgging int Gemba Kaizen Schedule Evaluatin Cnducting an evaluatin Cmpleting an evaluatin Actin plan review Reprts Enter the Verificatin Cde which received thrugh yur registered mail Tap the SUBMIT buttn t Set the passwrd Internet Required Pwered by T Ti Glbal

14 LOGIN PAGE NEW USER REGISTRATION TO APP The Prcess Hw T Install Lgging int Gemba Kaizen Schedule Evaluatin Cnducting an evaluatin Cmpleting an evaluatin Actin plan review Reprts Enter yur preferred Passwrd Cnfirm thepasswrd Tap the arrw t Set the passwrd fr Gemba Kaizen app access Internet Required Pwered by T Ti Glbal

15 RETRIEVING THE FORGOT PASSWORD/ CHANGING THE PASSWORD Pwered by T Ti Glbal

16 LOGIN PAGE RETRIEVE THE FORGOT PASSWORD/CHANGE PASSWORD The Prcess Hw T Install Lgging int Gemba Kaizen Schedule Evaluatin Cnducting an evaluatin Cmpleting an evaluatin Actin plan review Reprts Tap the frgt passwrd? Internet Required Pwered by T Ti Glbal

17 LOGIN PAGE RETRIEVE THE FORGOT PASSWORD/CHANGE PASSWORD The Prcess Hw T Install Lgging int Gemba Kaizen Schedule Evaluatin Cnducting an evaluatin Cmpleting an evaluatin Actin plan review Reprts Enter yur registered User ID/ ID Tap the SUBMIT buttn t receive OTP (One Time Passwrd) Internet Required Pwered by T Ti Glbal

18 LOGIN PAGE RETRIEVE THE FORGOT PASSWORD/CHANGE PASSWORD The Prcess Hw T Install Lgging int Gemba Kaizen Schedule Evaluatin Cnducting an evaluatin Cmpleting an evaluatin Actin plan review Reprts OTP Cde received frmat Cpy the OTP Cde t reset the passwrd Internet Required Pwered by T Ti Glbal

19 LOGIN PAGE RETRIEVE THE FORGOT PASSWORD/CHANGE PASSWORD The Prcess Hw T Install Lgging int Gemba Kaizen Schedule Evaluatin Cnducting an evaluatin Cmpleting an evaluatin Actin plan review Reprts Enter the OTP Cde which received thrugh yur registered mail Tap the SUBMIT buttn t Reset the passwrd Internet Required Pwered by T Ti Glbal

20 LOGIN PAGE RETRIEVE THE FORGOT PASSWORD/CHANGE PASSWORD The Prcess Hw T Install Lgging int Gemba Kaizen Schedule Evaluatin Cnducting an evaluatin Cmpleting an evaluatin Actin plan review Reprts Enter yur Passwrd Enter yur Cnfirm Passwrd Tap the arrw t Reset the Passwrd int the system Internet Required Pwered by T Ti Glbal

21 LOGIN PAGE The Prcess Hw T Install Lgging int Gemba Kaizen Schedule Evaluatin Cnducting an evaluatin Cmpleting an evaluatin Enter the user ID / ID Actin plan review Enter the registered mbile number Reprts Tap the arrw t lgin the APP Enter the passwrd Internet Required Pwered by T Ti Glbal

22 MY TASK - DETAILS The Prcess Hw T Install Lgging int Gemba Kaizen List f Task assigned wuld be listed in sectin and the cnslidated dashbard wuld be displayed. Schedule Evaluatin Cnducting an evaluatin Cmpleting an evaluatin Actin plan review Reprts Tap the arrw t navigate the next and previus mnth Tap the evaluatin status pane t view the status wise dealer list Tap the assessment t view the dealer list View the Overall evaluatin scre and status frm the Dashbard Internet Required Pwered by T Ti Glbal

23 SCHEDULING AN EVALUATION Pwered by T Ti Glbal

24 The Prcess Hw T Install Lgging int Gemba Kaizen SCHEDULE AN EVALUATION Tap Evaluatin Nt Scheduled t view the list f evaluatin nt scheduled fr visit As a first step the evaluatin shuld be scheduled as a cmmitment f the evaluatin visit. Schedule Evaluatin Cnducting an evaluatin Cmpleting an evaluatin Actin plan review Reprts Tap the icn t schedule an evaluatin Internet Required Pwered by T Ti Glbal

25 SCHEDULE AN EVALUATION The Prcess Hw T Install Lgging int Gemba Kaizen Schedule Evaluatin Cnducting an evaluatin Cmpleting an evaluatin Actin plan review Reprts Select the date in which yu plan t cnduct an evaluatin Internet Required Pwered by T Ti Glbal

26 STARTING AN EVALUATION The Prcess Hw T Install Lgging int Gemba Kaizen Once the Evaluatin is scheduled, the list f dealer wuld be mved t Evaluatin Nt Started sectin Schedule Evaluatin Cnducting an evaluatin Cmpleting an evaluatin Actin plan review Reprts Tap the icn t start an evaluatin Internet Required Pwered by T Ti Glbal

27 CONDUCTING AN EVALUATION Pwered by T Ti Glbal

28 CAPTURING THE CURRENT DEALER LOCATION The Prcess Hw T Install Lgging int Gemba Kaizen Schedule Evaluatin Click t initiate camera t capture the Faciá f the dealership Cnducting an evaluatin Cmpleting an evaluatin Actin plan review Click Cancel t g back t the Evaluatin screen Click Cntinue t start the Evaluatin Reprts Current Lcatin wuld be captured Internet Required Pwered by T Ti Glbal

29 CONDUCTING AN EVALUATION The Prcess Hw T Install Lgging int Gemba Kaizen Schedule Evaluatin Things t remember: Any ne ptin shuld be selected If 1 is selected then it shuld supprted with evidence If 0 is selected the evidence is ptinal Remarks in all evaluatin questins are mandatry Tap the icn t view the categry menu Cnducting an evaluatin Cmpleting an evaluatin Select an ptin as per the criteria set(see INSTRUCTION sectin) Actin plan review Reprts Tap the icn t capture the evidence Read this instructin as this acts as criterin fr the evaluatin The numbers represents current and ttal questin in evaluatin Add mandatry remarks Pwered by T Ti Glbal

30 CONDUCTING AN EVALUATION The Prcess Hw T Install Lgging int Gemba Kaizen Schedule Evaluatin Things t remember: Any ne ptin shuld be selected If 1 is selected then it shuld supprted with evidence If 0 is selected the evidence is ptinal but actin plan is mandatry Remarks in all evaluatin questins are mandatry Cnducting an evaluatin Select the radi buttn t answer the questin Cmpleting an evaluatin Actin plan review Reprts Tap the icn t remve the image Tap the icn t take a prf image Add the remarks fr this questin The numbers represents current and ttal questin in evaluatin Pwered by T Ti Glbal

31 CONDUCTING AN EVALUATION The Prcess Hw T Install Lgging int Gemba Kaizen Schedule Evaluatin Things t remember: Ttally 5 actin items can be added fr single nn-cmpliant answer Cnducting an evaluatin Enter the Actin plan Cmpleting an evaluatin Actin plan review Reprts Set the due date t cmpleting the actin item with cnsensus t dealership Tab the buttn add anther Actin item Pwered by T Ti Glbal

32 CONDUCTING AN EVALUATION The Prcess Hw T Install Lgging int Gemba Kaizen Schedule Evaluatin Things t remember: Ttally 5 actin items can be added fr single nn-cmpliant answer Cnducting an evaluatin Enter the Actin plan Cmpleting an evaluatin Actin plan review Reprts Set the due date t cmpleting the actin item with cnsensus t dealership Tab the buttn add anther Actin item Tab the buttn add anther Actin item Pwered by T Ti Glbal

33 CONDUCTING AN EVALUATION The Prcess Hw T Install Lgging int Gemba Kaizen Schedule Evaluatin Cnducting an evaluatin Cmpleting an evaluatin Actin plan review Reprts Tab the icn t remve the Actin item Tab the arrw t navigate the next and previus questin Pwered by T Ti Glbal

34 CONDUCTING AN EVALUATION The Prcess Hw T Install Lgging int Gemba Kaizen Schedule Evaluatin Cnducting an evaluatin Cmpleting an evaluatin Actin plan review Reprts Alert cnfirmatin befre remving the actin item Pwered by T Ti Glbal

35 CONDUCTING AN EVALUATION The Prcess Hw T Install Lgging int Gemba Kaizen Schedule Evaluatin Cnducting an evaluatin Cmpleting an evaluatin Actin plan review Reprts Errr message is displayed if the mandatry fields are missed whilst prceeding t the next questin Pwered by T Ti Glbal

36 CONDUCTING AN EVALUATION The Prcess Hw T Install Lgging int Gemba Kaizen Schedule Evaluatin The clr represents the categry cmpletin status The text clr represents current categry Cnducting an evaluatin Cmpleting an evaluatin Actin plan review By selecting the categry t navigate the respective questin The clr represents the categry cmpletin status Reprts In Prgress Nt started Cmpleted Pwered by T Ti Glbal

37 CONDUCTING AN EVALUATION The Prcess Hw T Install Yu can navigate t any questin t verify r change the ptins Lgging int Gemba Kaizen The clr represents the categry cmpletin status In Prgress Schedule Evaluatin Nt started Cnducting an evaluatin Cmpleted Cmpleting an evaluatin Actin plan review Reprts Slide the numbers t left and select t navigate the questin Tap the questin number t pen the menu Pwered by T Ti Glbal

38 CONDUCTING AN EVALUATION The Prcess Hw T Install Lgging int Gemba Kaizen Schedule Evaluatin Cnducting an evaluatin Cmpleting an evaluatin Actin plan review Reprts Tap Finish buttn t cmplete the evaluatin Pwered by T Ti Glbal

39 CONDUCTING AN EVALUATION The Prcess Hw T Install Lgging int Gemba Kaizen Schedule Evaluatin Cnducting an evaluatin Cmpleting an evaluatin Actin plan review Reprts Tap OK t cmplete the evaluatin Pwered by T Ti Glbal

40 COMPLETING AN EVALUATION Pwered by T Ti Glbal

41 EVALUATION STATUS COMPLETED LIST The Prcess Hw T Install Lgging int Gemba Kaizen Schedule Evaluatin Evaluatin assigned dealer list with status Tab the icn t view the Actin Plan Cnducting an evaluatin Cmpleting an evaluatin Tab the icn t view the Evaluatin Result Actin plan review Reprts Internet Required Pwered by T Ti Glbal

42 EVALUATION RESULT DASHBOARD The Prcess Hw T Install Lgging int Gemba Kaizen Schedule Evaluatin Cnducting an evaluatin Cmpleting an evaluatin Actin plan review Reprts Evaluatin verall reprt Evaluatin categry wise reprt Internet Required Pwered by T Ti Glbal

43 ACTION PLAN REVIEW Pwered by T Ti Glbal

44 ACTION PLAN STATUS The Prcess Hw T Install Lgging int Gemba Kaizen Schedule Evaluatin Categry Breadcrumb Questin Text Actin plan pririty Cnducting an evaluatin Cmpleting an evaluatin Actin plan review Actin item list Actin item descriptin Reprts Actin plan Status f the actin item Due date f Actin item Internet Required Pwered by T Ti Glbal

45 REPORTS Pwered by T Ti Glbal

46 REPORTS The Prcess Hw T Install Lgging int Gemba Kaizen Schedule Evaluatin Cnducting an evaluatin Tap the icn t change the mnth and year Tap t view the next level reprt(dealer wise) Cmpleting an evaluatin Actin plan review Reprts Area Sales/Service Manager cnslidate reprt Internet Required Pwered by T Ti Glbal

47 REPORTS The Prcess Hw T Install Lgging int Gemba Kaizen Schedule Evaluatin Cnducting an evaluatin Cmpleting an evaluatin Actin plan review Reprts Tap the + icn t view the detailed reprt Tap the PDF icn t dwnlad the reprt Internet Required Pwered by T Ti Glbal

48 REPORTS The Prcess Hw T Install Lgging int Gemba Kaizen Schedule Evaluatin Cnducting an evaluatin Cmpleting an evaluatin Actin plan review Reprts Detailed burn dwn reprt fr every categry Internet Required Pwered by T Ti Glbal

49 MY DEALER & CREATING A NEW DEALER Pwered by T Ti Glbal

50 MY DEALERS The Prcess Hw T Install Lgging int Gemba Kaizen Schedule Evaluatin Cnducting an evaluatin Cmpleting an evaluatin Actin plan review Reprts Available dealer list Tap the icn t add new dealer Pwered by T Ti Glbal

51 CREATE NEW DEALER The Prcess Hw T Install Lgging int Gemba Kaizen Schedule Evaluatin Cnducting an evaluatin Cmpleting an evaluatin Actin plan review Reprts ASM have access t create a new dealer using the Create New Dealer frm Internet Required Pwered by T Ti Glbal

52 CREATE NEW DEALER The Prcess Hw T Install Lgging int Gemba Kaizen Schedule Evaluatin Cnducting an evaluatin Cmpleting an evaluatin Actin plan review Reprts Tap the Submit buttn t save the data Internet Required Pwered by T Ti Glbal

53 MENUS Pwered by T Ti Glbal

54 SLIDER MENU The Prcess Hw T Install Lgging int Gemba Kaizen Tap the icn t navigate the page Schedule Evaluatin Cnducting an evaluatin Cmpleting an evaluatin Page - Evaluatin sectin Ntificatin view the latest updates here Actin plan review Evaluatin Result Reprt T view the external and evaluatin reprt Settings t change yur Lgin passwrd My Dealer T view the dealer list & add a dealer Lgut Lgut frm the APP Internet Required Pwered by T Ti Glbal

55 Help Desk Supprt Fr any app related issues kindly cntact Id : Cntact Number : Wrking Hurs : Mnday t Friday (10 am t 6 Pm) NISSAN 2016 Pwered by T Ti Glbal

56 FAQ s Dwnlad and install 1. What if my app crashes during installatin & during evaluatin prgress? Check fr the Permissin n GPS, Camera and Strage in the settings -> Applicatin manager -> Gemba Kaizen and if the permissin is nt prvided enable the permissin

57 FAQ s 2. Can I dwnlad my app frm Ggle Playstre r Apple ITunes? N, fr security purpse we have made a persnal appstre fr us and yu culd dwnlad nly thrugh 3. What happen if my device has less than 4GB memry space? 4GB f memry space is mandated fr taking the snaps during the evaluatin, and nce the evaluatin is cmpleted and the data is synched in the server yu culd free up thse snaps. If there is less than 2 GB f strage the app wuld crash frequently. 4. Whilst using Gemba Kaizen app, in which scenari Internet is mandatry? During Lgging in t the App Till evaluatin starts While finishing the evaluatin Seeing the updated reprts permissin Lgin and Access Credentials 1. Hw d I register in Gemba Kaizen app? Yu wuld be registered by Admin in HO, and yu need t generate the passwrd using the OTP prcess. Kindly g thrugh the user manual fr further details. 2. Hw d I lgin t Gemba Kaizen app? Yu can lgin the app using yur registered ID, mbile number and passwrd

58 FAQ s 3. Can I change my ID, Mbile Number? Kindly cntact the HO admin fr changing yur registered ID r mbile number t reflect it in Gemba Kaizen credentials. 4. Shuld I lg in t the Gemba Kaizen, every time I launch the app? N, It wrk with ne time lgin, unless until changing the Register Mbile r ID r yu are frmatting yur mbile device, r reinstalling the app, Evaluatin, Reprting and Actin plan 1. Can I Start my Evaluatin withut scheduling? The evaluatin buttn will nt be activated until yu schedule yur evaluatin date 2. Can I change the scheduled date mre than nce? Yu culd change the schedule date, but the first scheduled date wuld be taken in t cnsideratin fr reminder s unless therwise it is apprved by HO Admin 3. Can I d multiple dealer evaluatin in a single day? Yu can d multiple dealer evaluatin in a single day, it is mandatry fr yu t synchrnize the data befre yu leave the dealership as a best practice 4. Shuld I take snaps fr all the questins? It is nt mandatry fr taking the evidence snaps, but it is the user discretin t take the snaps which is relevant t the questins.

59 FAQ s 5. Can I change any ptin after finishing the evaluatin? N, yu cannt change any ptin after finishing the evaluatin, but during the evaluatin yu can navigate t any questin and change the ptins and mdify the cmments. 6. What are the Reprts as an ASM I wuld be able t view in Gemba Kaizen app? Yur assigned Area reprt CSI/SSI, ART, CPTV Mystery audit reprts (Mnthly) Evaluatin reprts cnducted by yur assigned Dealers(Quarterly) 7. Can I clse my dealer s actin plan nce the actin plan is cmpleted by the dealer? N, the actin updates are available nly in dealer s lgin and during clsing f the actin plan the evidence and the cmment need t be updated by the dealer in their app.

60 THANK YOU Pwered by T Ti Glbal

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