Portal and Next Generation Collaboration. Lum Hoi Yuan Client Technical Professional Lotus Software & Websphere Portal

Transcription

1 Portal and Next Generation Collaboration Lum Hoi Yuan Client Technical Professional Lotus Software & Websphere Portal

2 Agenda Lotus Strategy Next Generation of Collaboration Lotus Notes & Domino Lotus Sametime & Unified Communications Lotus Quickr & Connections LotusLive Websphere Portal 2

3 3 The IBM Collaboration Portfolio growing Lotus Connections is the fastest growing software product in Lotus history Notes & Domino 19,000+ new customers since ND 8 launched Portal #1 in Worldwide Revenue from 2001 to 2010** Leader in Forrester WAVE - Collaboration Platform and Gartner Magic Quadrant on Social Software in the Workplace*** expanding More than Half of Fortune Global 100 Now use Lotus Notes/Domino 40% WW market share** 120M Sametime customers 30% of new customers are MS Outlook/Exchange users innovating Enterprise 2.0 Smackdown in the Cloud Winner Symphony wins every relevant award for office productivity LotusLive delivers richest collaboration and flexibility in the market to the cloud Project Vulcan: A blueprint for the future of collaboration partnering Market leader in mobility and business applications IBM has invested more than $1 billion in Linux development Via partnerships LotusLive will extend to over 400 million people Over 10,000 Notes & Domino Business Partners, and growing 3 **Gartner Dataquest 2008 *** Source: Forrester WAVEtm - Collaboration Platform 3Q/2009 and Gartner Social Software in the Workplace, Oct, 2009

4 4 Working Smarter means supporting generational styles Collaboration optimizes business outcomes Global Secure Dynamic and organic Supports generational styles Real-time Communications Real-time Generation On Demand Access Now Generation Insight & Innovations Social Generation Unified Communications and Collaboration Directories and Profiles Mobility Solutions Portals & Team Rooms Instant Messaging and Presence Awareness Web and Video Conferencing Web Content Embedded Collaboration and Communication Social Computing Mashups Baseline Communications Attachment Generation Telephony and Calendaring File Sharing 4

5 5 The Lotus Business Platform Knowledge Worker Informational Worker (Boundary) External Partners Universal Access Messagin g Business Applications Communicating Connecting Integrating Open Standards Architecture Information Management 5

6 6 Solution Delivery Strategy Messaging Cloud / Online Communicating Connecting On Premise / Appliance Integrating 6

7 7 Lotus Notes & Domino Messaging 7

8 in review Lotus Notes/Domino More than a maintenance release Notes client user enhancements Domino Designer in Eclipse New editors: Lotuscript, Java Support for Xpages in the Notes client Lotus Notes Traveler for iphone Strong focus on deployability >

9 in Review Notes and Domino Licensing and Packaging Changes Introduction of new Domino client access license model Domino Enterprise CAL Domino Messaging CAL Deploy client of choice Notes, inotes, Notes Traveler Simplified 11 different product offerings down to 2 Domino Designer is now freely available Lotus Mobile Connect client entitlement in Domino Enterprise CAL and CEO Communications Visit 9

10 IBM Lotus Domino CAL offerings IBM makes it easier than ever to bring collaboration tools to your employees. It's simple you choose the capabilities they need, and select the IBM offering below that provides them. No longer do you need to pick and choose from individual software offerings you choose the offering the meets your requirements, and IBM delivers. IBM Lotus Domino Enterprise Client Access License (CAL) Server access license that provides access to the full range of client software used to access Lotus Domino messaging and collaboration functions. IBM Lotus Domino Messaging Client Access License (CAL) Server access license for users with more basic collaboration needs, providing access to the full range of client software used to access Lotus Domino messaging functions. 10

11 Lotus Domino CAL offerings Lotus Domino Enterprise CAL Lotus Domino Messaging CAL Lotus Notes Rich desktop client Lotus inotes Zero footprint Web client Lotus Notes Traveler Push mobile client Lotus Domino Designer Rapid application development Lotus Symphony Open standard office productivity tools Lotus Sametime entry Instant messaging, presence awareness Lotus Quickr TM entry Document repository, team room Lotus Domino Designer software is freely available to all developers at ibm.com/developerworks/lotus. Each developer who will build and deploy applications with Lotus Domino Designer software in a Lotus Domino or Lotus Domino Express environment must have a Lotus Domino Enterprise CAL. Existing Lotus Domino Designer customers will be converted to this new offering at Software Subscription and Support renewal. 11

12 Domino Notes Licensing 3 Server licensing options 1. Client and server (PVU) 2. Per User Domino Messaging Express Domino Enterprise Express 3. Domino Utility Server Domino Utility Server Domino Utility Server Express 12

13 13 PVU processor table

14 Example of PVU calculation System x3650 M2 Xeon E5530 Quad Core 2.4GHz 70 PVU per core * 4 core = 280 PVU 14

15 1 5 Lotus Notes & Domino Provides Industry Leading Messaging Economics Software Hardware Administration Upgrades Delivery Model High Availability & Reliability Best Practices Compatibility 15

16 1 6 Messaging Economics Upgrading to Notes/Domino 8.5 DAOS Simplified ID management Reducing operating costs by 30% or more 16

17 1 7 Forrester Research: 147% ROI for Upgrading to Notes and Domino 8.5 Webcast Replay and Forrester Case Study Report on Lotus Notes/Domino V8.5 Economic Benefits Payback period only 12 months! Get the webcast and white paper on ibm.com/lotus/notes 17

18 1 8 Independent TCO Analysis from Applicable, Ltd. -- IBM Lotus Notes and Domino Up to 52% Cheaper Total Costs of Ownership Comparison - Message Service (Using an Alternative to Microsoft Office 2007) Support Platform Licenses 500 Exchange Users 500 IBM Users 1000 Exchange Users 1000 IBM Users 2000 Exchange Users 2000 IBM Users 2000 Exchange Users 2000 IBM Users Source: Sept,

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20 20 Lotus Symphony 1.3 Designed for the majority of users Create, edit, share documents, spreadsheets, and presentations Accessed in context, within your Lotus Notes client or standalone Based on open technology standards Supports OpenDocument Format (ODF) Supports Microsoft Office files and other file formats Output to Adobe PDF files Support for Microsoft Windows, Linux and MacOS platforms Supports 28 languages and delivers strong accessibility support Support included for integrated Lotus Symphony, free web support and fee-based options for standalone Over 12M users worldwide 20

21 2 1 Symphony 3.0 planned for 2010 Information on new products is intended to outline our general product direction and it should not be relied on in making a purchasing decision. The information on the new product is for informational purposes only and may not be incorporated into any contract. The information on the new product is not a commitment, promise, or legal obligation to deliver any material, code or functionality. The development, release, and timing of any features or functionality described for our products remains at our sole discretion. 21

22 Introducing Project Concord Preview coming 2 nd Qtr 2010 on LotusLive Labs Web-based collaborative document editor for creating, editing and sharing documents, presentations and spreadsheet Simple enough for anyone to use yet robust enough to meet the needs of many business users. Support working individually or in teams Project Concord will change the way you create documents Live Sections Co-editing Contextual commenting Web Clipping Smart Tables Task and Attention Management Templates Information on new products is intended to outline our general product direction and it should not be relied on in making a purchasing decision. The information on the new product is for informational purposes only and may not be incorporated into any contract. The information on the new product is not a commitment, promise, or legal obligation to deliver any material, code or functionality. The development, release, and timing of any features or functionality described for our products remains at our sole discretion. 22

23 2 3 Project Concord: Rich, web, and mobile clients participate Symphony rich client More advanced use cases 23 Very large documents Complex spreadsheets Presentations Offline support Initial support focus Clipping rich Symphony content Web 2.0 iphone, Nokia File fidelity for round trip Blackberry... Plug-in model to check-out, save to Viewing Comments Task management Later support Integration with backend workboard Comments Task management of sections Co-edit Alerts Mobile Alerts Project Concord Web More informal, live documents Extranet use cases Inline collaboration Commenting/discussion Co-editing Task management of sections Free-form layout Heavily template driven Online publishing as well as traditional print And, task / boundary workers needing more basic web-based solution Information on new products is intended to outline our general product direction and it should not be relied on in making a purchasing decision. The information on the new product is for informational purposes only and may not be incorporated into any contract. The information on the new product is not a commitment, promise, or legal obligation to deliver any material, code or functionality. The development, release, and timing of any features or functionality described for our products remains at our sole discretion.

24 24 Lotus Notes Client Color coded messages & mail management tools Conversation threads Apps, Feeds.. 'collaboration in context' Recipient icons and flags Integrated presence and IM Horizontal and vertical preview pane options 24

25 25 IBM Lotus Notes Traveler Push solution for Apple iphone, Windows Mobile, Nokia S60, Android Automatic wireless delivery (including attachments) Calendar Address Book Journal To Do Lists 2-way synchronisation Over the air client installation Folder support Lotus Notes-style address handling Customizable alerts for new Encrypted mail Policy administration and monitoring Remote wipe and device lock Corporate directory lookup (Apple iphone only) 25 25

26 2 6 Mobility Universal access for the Lotus Notes user Introducing Lotus Notes Traveler Companion First corporate mail vendor to support reading encrypted mail on the iphone Announcing Lotus Notes Traveler support for Android Coming in 2010 Full mail/calendar client Additional platforms for Notes Traveler task on Domino Linux server support New RIM clients for Quickr and Connections Resold by IBM Additional capabilities planned for Nokia 26

27 27 xpages transforming Web 2.0 application development Broader scope for all Domino capabilities 27

28 Notes/Domino integration World class technology Deployment Flexibility Per-User Software License Virtual Appliance Physical Appliance (IBM x 3250, x3350, x3650 M2) 28

29 Notes/Domino integration World class technology Deployment Flexibility Per-User Software License Gateway Client Physical or Virtual Appliance 29

30 3 0 HSBC Upgrading Notes Domino and consolidating operations worldwide The Business Challenge Offer superior, standardized collaboration services for 320,000 end users worldwide Must centralize independent operations worldwide Want to leverage one standardized solution The Solution Upgrade and grow users to ND 8.5 Improved user satisfaction Provide latest capabilities and conveniences User friendly interface The Benefits Standardization achieved Lower software and operational costs Increased scalability and increased control Comprehensive Collaboration for mobile workers 30

31 3 1 IBM Project Vulcan Collaboration Across Client Interfaces Information on new products is intended to outline our general product direction and it should not be relied on in making a purchasing decision. The information on the new product is for informational purposes only and may not be incorporated into any contract. The information on the new product is not a commitment, promise, or legal obligation to deliver any material, code or functionality. The development, release, and timing of any features or functionality described for our products remains at our sole discretion. 31

32 32 VIDEO 32

33 Product Lifecycle Notes Domino Product Version GA End of Support Lotus Domino Mar Sep 2005 Lotus Domino Sep Apr 2007 Lotus Domino Nov Apr 2010 Lotus Domino Oct Apr 2011 Lotus Domino Sep 2007 Lotus Domino Jan

34 34 Unified Communications & Collaboration Communicating 34

35 Unified Communications and Collaboration It s about connecting people together Using all modalities of communication To make faster & better decisions, to innovate, to create new business value 35

36 36 Unified Communications and Collaboration The deep integration of rich presence; instant messaging; ; unified messaging; telephony; web, audio and video conferencing and social! Voic /UM Conferencing /pim Instant Messaging Telephony Social delivered in the context of what you are doing within applications and business processes...through a unified user experience. 36

37 Why Are Enterprises Adopting UCC Now? Customer Trends Get closer to my customer and differentiate from the competition Globalization Cost Efficiencies Influence of new generations of workers, customers and partners Spending Priorities Extend presence, chat and video in customer service Improve first call resolution and access experts immediately Eliminate and voice mail tag Engage the customer in new ways (e.g. meetings) Chat is the #1 enabler to keep remote workers in touch and available Hire talent anywhere, maintain culture Review documents, presentations virtually Foster better collaboration across department silos Get into emerging markets faster, deploy PCs with soft phones Lower travel costs with Web and video conferencing Cut long-distance, cell-phone and hotel phone bills while traveling Leverage existing telephony and video equipment Reduce the number of hard phones you have to buy Cut hosted Web conferencing bills Chat is a business expectation now and your future phone Add audio and video affordably and securely Engage with customers and partners as easily as with employees External social networking tools with real-time communications

38 Sametime 8.5 Persistent Chat Rooms Community Tools Instant Screen Share Location Services Mobile Clients Web Conferencing File Transfer App & Doc. sharing VoIP &Video Chat Location Awareness Community Gateway A/V Conf. Integration Web Proxy Desktop Clients Rich IM Presence Awareness Sametime Advanced Sametime Standard Sametime Entry Integrates with Lotus & Microsoft Tools Sametime Unified Telephony Telephony Presence Soft Phone Call Management One Number Service IP & TDM PBX Integration 38

39 Sametime Meetings Invite others by dragging from your buddy list into the room Presenter tools thumbnails of slides, laser pointer, annotations Integrated Audio and Video Materials stored in the meeting room library, which lists all documents and URLs shared in the meeting Record and save meetings to standard file format All plans are subject to change

40 Sametime Unified Telephony Telephony presence Rich & consistent telephony user experience One number service - Intelligent call management Simplified integration into mixed telephony environments

41 Extending the value of current investments Business Processes , Documents & Productivity Web & LOB Applications

42 Sametime Integration with Microsoft

43 Sametime Audio & Video Integration Audio/Video Chat In room video conferencing systems Sametime Server(s) SIP Audio/Video Meetings

44 Sametime Market Momentum "Sametime developers will fly out of their seats when they l earn about the new support for... REST-based Web 2.0 APIs." -- Jan 5, 2010 Product of the Year IBM Lotus Sametime Unified Telephony INTERNET TELEPHONY Magazine, Feb Leadership Quadrant Gartner Magic Quadrant for Unified Communications, September 2008 and 2009 Leadership Quadrant Gartner Magic Quadrant for Web Conferencing. August 2009 Excellent Rating Gartner Marketscope for Enterprise Instant Messaging & Presence 2007, 2008 and 2009 In case you haven't noticed, IBM Lotus not only didn't go away, it's here with a vengeance... and Sametime's pushing the envelope on real-time collaboration at global scale. -- Ted Schadler, Dec 15, 2009 Product of the Year UC Magazine, 2008 and 2009 IBM brings future of voice collaboration to legacy IT systems. -- Fox Business, CNN Money, Yahoo! Business, Barrons Simplicity: the IBM Sametime 8.5 formula for delivering results -- Marty Parker, Dec 17,

45 Sametime Customer Momentum 25+ companies with K users over over 145 million entitled IM users over 24 million entitled UCC users 25% more customers in each of last 3 years ⅓ were Outlook/Exchange shops

46 46 Want to see a demo? 46

47 47 Social Software Connecting 47

48 48 What is Social SW and is it 'ready'? The Need to Connect 83% of IT Executives consider their company to be a virtual workplace (up from 57% in 2008) 91% of employees work in locations other than headquarters The number of virtual workers has increased by 800% from

49 49 Smarter Way to Collaborate Web 2.0 provides a Smarter way to work Competitive Advantage vs MS Document centric model Lotus Connections provides Activities and Social Collaboration tools 49 Chris Rasmussen at US National Geospatial Intelligence Agency.

50 50 Power of Social Networks and Web 2.0 Ready for the Enterprise Team Share Communitie s Activities Individual Share Files Blo g Wiki Perso n Bookmark s Profile Microblogging 50

51 51 The Components of Social Software Libraries Team Discussions / Forums /Blogs Communities Personal Files WIKIs (Shared Editable Pages) Lists ECM Integration Team Calendar RSS / ATOM feed Blogs Activities Profile Wikis Homepage Shared Bookmarks 51

52 5 2 Customers using Connections and/or Quickr 52

53 Connections 3.0 Currently in beta Test it out at 53

54 54

55 55 DEMONSTRATION 55

56 56 Cloud Delivery Models A way to reach beyond the walls of your organization to connect and engage with colleagues, customers and partners. A way to maximize your existing technology investments while incorporating new ones A way to innovate, grow and build your business. A way to Work Smarter 56

57 IBM Lotus Strategy: & Collaboration in the Cloud Collaboration beyond the Enterprise is an Ubiquitous Pain Point Need for Cost reduction is driving organizations to reduce headcount and to optimize the use of skills across the extended enterprise Our Strategy Deliver a set of services that dramatically simplifies and improves the business interactions organizations have with their customers and partners in a way that is simple to acquire and easy to use Need to drive top line growth and innovation is driving organizations to want to work more closely with their customers and partners Extend the value of existing investments by expanding the perimeter of the enterprise to the cloud Enhance business value through seamless integration with relevant business partners 57

58 58 IBM LotusLive Cloud based Services Reliable, security-rich services delivered by a proven leader in collaboration and cloud applications Instant, Web-based access to integrated business services that also extends to Lotus on-premise offerings through Click to Cloud capabilities IBM LotusLive services can be used by anyone clients do not need to have IBM Lotus software or any other IBM products to use LotusLive services Built on open, Web 2.0/representational state transfer (REST) technologies, LotusLive services are designed to easily integrate with other business collaboration applications to extend the value of existing on-premise solutions 58

59 5 9 LotusLive Cloud Services Benefits Provides enterprise messaging, online meeting and collaboration services using a Web browser* Enables collaboration within and between companies even outside the firewall Cost-effective and accessible for companies of just about any size Little or no up-front investment Predictable monthly cost Little or no IT staff required Extremely easy to acquire and access Helps reduce IT and travel expenses Provides a single dashboard that serves as the sole point of management for multiple services Expanded capabilities through third party integration of relevant business services LotusLive delivers cloud-based services with enterprise power. 59

60 LotusLive Broad Portfolio of Cloud based Offerings Web Conferencing Collaboration LotusLive Meetings A full-featured, easy to use Web conferencing service LotusLive Engage An integrated suite of tools that combines your business network with collaboration & conferencing services LotusLive Notes An online version of IBM s popular Lotus Notes and calendaring & scheduling product LotusLive Events Provides tools to create, manage and conduct webinars for up to 999 attendees LotusLive Connections Combines your business network with collaboration services LotusLive inotes Web-based messaging service for e- mail and personal calendar Work with anyone from anywhere all with IBM's focus on security, reliability and enterprise integration 60

61 6 1 Robust Enterprise Security Features, backed by IBM LotusLive services draw on IBM s world-class experience delivering security-rich, businessready services LotusLive services have comprehensive policies on privacy and client data protection Information protection through governance, tools, technology, techniques and personnel Governance policies based on years of experience IBM software for security (including IBM Tivoli software) Experienced personnel drawing from IBM s rich heritage in security 61

62 Panasonic Corporation Ushers in cloud computing with LotusLive to connect global workforce The Business Challenge Panasonic's vision is to become the #1 Green Innovation Company in the Electronics Industry by Panasonic will leverage IT innovation to enable business units globally to operate as One Panasonic. As part of its globalization efforts, the company embarked on an information technology (IT) initiative to improve competitive advantage and overall business results by helping its multiple business units work together more efficiently. Solution Adopt IBM's LotusLive cloud collaboration services to enable its workforce to communicate and collaborate more efficiently with its global network of customers, partners and suppliers. Adopt LotusLive Engage for Web conferencing, online meetings, file sharing, instant messaging and project management. Use LotusLive Connections for business social networking between employees, partners and suppliers to find and share the right insight. Migrate employees from Microsoft Exchange or other collaboration software to LotusLive Notes and LotusLive inotes for , calendaring and contacts. Benefits Low cost and rapid deployment will provide cost savings. Superior extranet capabilities will allow Panasonic to provide a set of cloud collaboration tools for immediate access across all regions -- connecting global project teams and best practices for product research, development and sales and giving Panasonic an edge over competitors. "LotusLive is an integral vehicle for our employees to truly function as a globally integrated enterprise. It will allow us to work securely with our extended enterprise of Panasonic partners and customers as if they are all in the same location, bringing the promise of quicker, more efficient teamwork and commerce worldwide." Mitsuhiro Aoyama, Vice President Corporate Information Systems Company, Panasonic Corporation IBM Corporation 2010

63 6 3 Introducing the New LotusLive Notes! Full Featured Messaging on a Multi-Tenant Domino Platform LotusLive Notes in 2010 Cloud based Domino Mail, Calendar, Contacts and IM/Presence Multi-tenant mail and directory service (25GB mailbox) Available by annual subscription for organizations with twenty-five or more mailboxes Seamless transition to the cloud for business and end-user continuity Existing Notes credentials avoids disruptions, rework and productivity loss Encryption, decryption and digital signatures Key Deliverables Beta (Managed) began April 2010 Service General Availability (sga) Summer 2010 Secure, Scalable, Economical and Highly Available Low-touch administrative model Tuned for a Hybrid Model for companies with on-premises and cloud users Predominant enterprise use further protecting customer investment Customizable mail experience Leverage existing company specific changes to mail templates in the service Can be augmented with additional LotusLive capabilities Data Migration Services, Mobile accessibility, Archiving and more... Also, currently available today as hosted, single tenant offering upon request. Feature/Function/Pricing may change.

64 Comparison LotusLive Notes Hosted Messaging LotusLive Notes Available Existing Today Cloud Architecture DEDICATED, Single-Tenant Multi-Tenant Price Points 4 Price Levels Based on SLA level & SW client Price Levels for Bundle, New and Existing customers Service Level Agreement (SLA) 99.5% or 99.9% Optional Service Level Objective (SLO) N/A 99.9% Uptime Quickr Storage included 50 MB No Mailbox Storage included 1 GB 25 GB LotusLive Engage/Connections Storage included? No 5 GB Sametime included Yes Yes 64

65 6 5 Exceptional Web Experiences with WebSphere Portal Integrating 65

66 What is it Generates strong customer loyalty An Exceptional Web Experience. Has a wow factor Is adaptable to changing markets Exceptional Web Experiences can drive a 400% improvement in converting visitors into leads. 66

67 History & Evolution of Web Experiences Ready for the Next 10 Years 100+ Worldwide Technology Patents by IBM Portal Development 01 IBM's Portal Platform Composite Model V1.1 & V V4.1 Introduced family of offerings Personalization Collaboration V4.2 & V5.0 Deployment, Scale, Maintainability Web Content Management V5.1 Virtual Portals XML Forms Portlet Factory V6.0 Drag & Drop Accelerators Mobile Dashboards Learning Mashups Content Bus Process Collaboration V6.1 Web 2.0 Support Industry Toolboxes Government Healthcare Banking Portal NOW Rapid Portal Deployment V6.1.5 End-user & Portal Optimization Insurance BankingIndustrial Retail Insurance Travel and Transport Telco Telecom 67

68 WebSphere Portal Strategy IBM WebSphere Portal WebSphere Portal Core Integration Platform IBM Accelerators extend functionality as needed to match customers needs Increasing Completeness Industry Toolboxes Industry templates, assets, and best practices to maximize Outof-Box value 68

69 The Latest News! WebSphere Portal v7.0 & Lotus Web Content Management v7.0 Both ready and planned to ship in Q3 The information on the new product is intended to outline our general product direction and it should not be relied on in making a purchasing decision. The information on the new product is for informational purposes only and may not be incorporated into any contract. The information on the new product is not a commitment, promise, or legal obligation to deliver any material, code or functionality. The development, release, and timing of any features or functionality described for our products remains at our sole discretion. 69

70 Increasing Completeness IBM WebSphere Portal WebSphere Portal V7 WebSphere Portal Enable for zos V7 Lotus Web Content Management V7 WebSphere Portlet Factory V7 WebSphere Portal & Lotus Web Content Management V6.1.5 Hypervisor Editions Lotus Web Content Management NOW (V7 preview) Lotus Forms with Workflow Strategic Agreements IBM Retail Vendor IBM Mobile Banking (preview) The information on the new product is intended to outline our general product direction and it should not be relied on in making a purchasing decision. The information on the new product is for informational purposes only and may not be incorporated into any contract. The information on the new product is not a commitment, promise, or legal obligation to deliver any material, code or functionality. The development, release, and timing of any features or functionality described for our products remains at our sole discretion. 70

71 Why IBM An Exceptional Web Experience leads to exceptional business results... 35% improvement in marketing campaign revenue and increased customer loyalty First year sales revenue increased by 18 percent Selling more insurance accelerated new business application process from weeks to hours. 30% reduction in call center field support calls 100 percent increase in new business premiums Increased revenue via Portal = US $4 Million Internet Info and Entertainment from the Convenience of your Couch Supporting highly targeted online advertising and laying a foundation for a new revenue stream and business model More than 7,000 new customers signed - first year sales revenue increased by 18 percent up for online service within two months Handling hyper-growth like clockwork, from $6 million subscribers in 2004 to 110 million subscribers January

72 Why IBM HSBC Smarter Banking The Benefits: A highly scaleable standard Web platform that supports the HSBC brand and meet high performance demands Lead to: Lines of business that are empowered to use the internet to its fullest potential Increase customer loyalty through advanced personalization supporting the HSBC brand Improve efficiency and reduce costs e.g. mobile, reuse, user-control Test market before GA and enable go to market with the best offers What s smart? The Challenge HSBC had been running its business and IT operations independently across different geographies and wanted to cut cost and drive revenue growth through enterprise-wide standardization The goal: Deliver personalized content to over 50 million customers; and regionalized content to over 40 countries/languages Scalability to meet increased demand The Solution HSBC s intranet and internet service runs on IBM s Web platform, with extensive capabilities, supporting these HSBC lines of business: Personal Financial Services Corporate Banking Payments Insurance Premier Stock Trading Over 50 million customers receive personalized (regionalized) content based on account level & usage All designs are capable of being deployed to all the HSBC channels (branches, contact centers, internet, mobile and self service) 72

73 Lotus Notes and Domino Mail, calendaring and rapid application development Lotus Protector Security services for Lotus Symphony Free productivity tools for documents, presentations, and spreadsheets Lotus Sametime Lotus Sametime Unyte Unified communications and collaboration services Lotus Mashups Easily remix content and uncover insights Lotus Quickr Collaborative content and team services Lotus Connections Social software for business WebSphere Portal Composite applications and integration services with 7 accelerators Lotus Forms Pixel perfect, digitally signed forms Lotus Expeditor Eclipse based Client-side integration which extends composite applications to laptops, desktops, kiosks and mobile devices Lotus Foundations On-premise servers

74 Lum Hoi Yuan Client Technical Professional Lotus IBM Malaysia Tel

75 Product Lifecycle Portal Product Version GA End of Support Websphere Portal Aug 2006 Websphere Portal Jul 2008 Websphere Portal Dec

76 Product Lifecycle Team Collaboration Product Version GA End of Support Quickr Jul Apr 2011 QuickPlace Oct Apr 2010 Sametime May Sep 2011 Sametime Sep Sep