HiPath 3000 HiPath 5000

Transcription

1 HiPath 3000 HiPath 5000 ptipint 410 ecnmy ptipint 410 ecnmy plus ptipint 410 standard Operating Instructins

2 Befe Yu Begin Befe Yu Begin These perating instructins describe the ptipint 410 ecnmy/ecnmy plus/standard telephnes n yur HiPath 3000 / They describe all functins yu can use frm yur telephne. Yu may find that sme functins yu wish t use are nt avai l ble n yur telephne. This may be due t ne f the fllwing reasns: The functin has nt been cnfigured f yur telephne - address any questins t yur service persnnel. Yur cmmunicatins platfm des nt supp t this functin - cntact yur service persnnel t upgrade yur system. Imptant Ntes D nt perate the telephne in envirnments where there is a danger f explsins. Use nly iginal Siemens accessies. Using ther accessies may cause a hazard and will invalidate the warranty and the CE mark. Never pen the telephne a key mdule. If yu encunter any prblems, cntact yur service persnnel. CE (custmer equipment) des nt cntinue t suppt emergency dialing after lss f mains pwer, if battery back up and pwer fail switchver t emergency analgue phnes is nt available. Never allw the telephne t cme int cntact with staining aggressive liquids such as cffee, tea, juice, sft drinks. F infmatin n telephne maintenance Page 118. The infmatin prvided in this dcument cntains merely general descriptins characteristics f perfmance which in case f actual use d nt always apply as described which may change as a result f further develpment f the prducts. An bligatin t prvide the respective characteristics shall nly exist if expressly agreed in the terms f cntract. 2

3 Befe Yu Begin Marks The device cnfms t the EU guideline 1999/5/EG, as attested by the CE mark. This device has been manufactured in accdance with ur certified envirnmental management system (ISO 14001). This prcess ensures that energy cnsumptin and the use f primary raw materials are kept t a minimum, thus reducing waste prductin. All electrical and electrnic prducts shuld be dispsed f separately frm the municipal waste stream via designated cllectin facilities appinted by the gvernment the lcal authities. The crect dispsal and separate cllectin f yur ld appliance will help prevent ptential negative cnsequences f the envirnment and human health. It is a precnditin f reuse and recycling f used electrical and electrnic equipment. F me detailed infmatin abut dispsal f yur ld appliance, please cntact yur city ffice, waste dispsal service, the shp where yu purchased the prduct yur sales representative. The statements quted abve are nly fully valid f equipment which is installed and sld in the cuntries f the Eurpean Unin and is cvered by the directive 2002/96/EC. Cuntries utside the Eurpean Unin may have ther regulatins regarding the dispsal f electrical and electrnic equipment. 3

4 Cntents Cntents Befe Yu Begin Imptant Ntes Marks Basic perating instructins ptipint 410 ecnmy/ecnmy plus/standard cntrl panel Hw t Use these Operating Instructins Screen Displays Accessing Functins Interactively Via the Prgram/Service Menu With Functin Keys Functins Yu Can Use Basic and Enhanced Functins Additinal Team and Executive/Secretary Functins SLK Functins (ptipint 410 standard nly) Using the Telephne Efficiently Making Calls Basic Functins Answering Calls Answering a Call With the Handset Answering a Call with the Speaker (Speakerphne Mde) Switching t Speakerphne Mde Switching t the Handset Open Listening in the Rm During a Call Making Calls Off-Hk Dialing On-Hk Dialing Ending the call Redialing a Number Turning the Micrphne On and Off Calling a Secnd Party (Cnsultatin Hld) Switching t the Party n Hld (Tggle) Transferring a Call Call Fwarding Using Variable Call Fwarding Call Fwarding in the Carrier Netwk and Fwarding Multiple Subscriber Numbers (MSN) (Nt f U.S.) Call Fwarding in the Event f a Telephne Malfunctin

5 Cntents Using Callback Sting a Callback Answering a Callback Checking and Canceling a Saved Callback Saving Reperty Dialing Numbers n a Key Using Reperty Dialing Keys Telephne Settings Adjusting the Ring Vlume Adjusting the Ring Tne Adjusting the Attentin Ring Vlume Adjusting the Speakerphne t the Rm Acustics Adjusting the Receiving Vlume During a Call Adjusting the Display t a Cmftable Reading Angle Display backlight Adjusting the display cntrast Selecting the Language f Screen Prmpts Making Calls Cnvenience Functins Answering Calls Accepting a Specific Call f Yur Clleague Rejecting Calls Using the Speakerphne Answering a Call With a Headset Answering Calls frm the Entrance Telephne and Opening the D Accepting a Call Frm an Answering Machine Dialing/Making Calls En-Blc Sending / Crecting Numbers Using a Caller List Speed-dial Dialing a Number Frm the Internal Directy Dialing frm the Telephne Database (LDAP) Using Mailbxes Talking t Yur Clleague With a Speaker Call Autmatic Cnnectin Setup (Htline) Reserve Trunk Assigning a Statin Number (Nt f U.S.) Assciated Dialing/Dialing Aid

6 Cntents During a Call Using Call Waiting Accepting a Waiting Call (Camp-On) Preventing and Allwing Call Waiting (Autmatic Camp-On) Turning the Call Waiting Tne On and Off Parking a Call Placing External Calls n Hld Cnducting a Cnference Ending a Cnference (Initiat Only) Activating Tne Dialing/DTMF Suffix-Dialing Transferring a Call after a Speaker Call (Annuncement) in a Grup 57 Trunk Flash If Yu Cannt Reach a Destinatin Call Waiting (Camp-On) Busy Override - Jining a Call in Prgress Using Night Answer Saving Functins, Prcedures and Appintments.61 Assigning Functins t Keys Assigning a Prcedure (Operating Steps) t a Key Appintments Functin Saving Appintments Using Timed Reminders Displaying and Assigning Call Charges Displaying Call Charges (Nt f U.S.) Displaying Call Charges f Anther Telephne (Nt f U.S.) Dialing with Call Charge Assignment Private Sphere/Security Turning Ringer Cutff On and Off Turning D Nt Disturb On and Off Caller ID Suppressin Mniting a Rm Trace Call: Identifying Annymus Callers (Nt f U.S.) Lcking the Telephne t Prevent Unauthized Use Lcking Anther Telephne t Prevent Unauthized Use Saving Yur PIN

7 Cntents Using Other Functins Sending a Message Creating and Sending a Message Displaying and Deleting Messages Yu Have Sent Answering Messages Leaving an Advisy Message Deleting Advisy Messages Display Number f Waiting Calls and Overlad Indicatin Using Anther Telephne Like Yur Own f a Call Using Anther Telephne Like yur Own f an Extended Perid f Time (Mbility) Fax Details and Message n Answering Machine Resetting Services and Functins (System-Wide Cancellatin f a Telephne) Activating Functins f Anther Telephne Using System Functins frm the Outside (DISA: Direct Inward System Access) Using functins in ISDN via cde dialing (keypad dialing) Cntrlling Cnnected Cmputers Other Prgrams and Telephne Data Service) Cntrlling Relays Senss (HiPath 3300/3350/3500/3550 Only) Radi Paging (Nt f U.S.) Simple Paging Equipment Enhanced Paging Equipment (HiPath 3700/3750/3800 Only) Using Other Team Functins Turning Grup Call On and Off Accepting a Call f Anther Member f Yur Team Activating and Deactivating a Ringing Grup Unifm Call Distributin (UCD) Team and Executive/Secretary Functins With Trunk Keys Using Trunk Keys Answering Calls With Trunk Keys Making Calls with Trunk Keys Using a Trunk Key t Place a Call n Hld and Retrieve It Again Switching Between Phne Calls n Multiple Trunks Fwarding Calls n Lines Using DSS Keys Using DSS Keys t Answer Calls Calling a Team Member Directly

8 Cntents Transferring a Call in Prgress Accepting a Call f Anther Team Member Jining Leaving a Grup Call (Nt f the Executive Telephne in an Executive/Secretary Team) Transferring Calls Directly t the Executive (Only in an Executive/Secretary Grup) Testing the Telephne Testing the Telephne Functins Checking the Key Assignment Special Functins in the LAN Leaving a Hunt Grup/Grup Call Transferring Call Fwarding Using Night Answer Activating and Deactivating a Ringing Grup Cntrlling Relays Opening the D Different Displays in a HiPath 4000 Envirnment 113 Labeling, Dcumentatin und Accessies Labeling Key Fields Attaching a Statin Number Label Dcumentatin Accessies Fixing Prblems Telephne Maintenance Ech Effect Trubleshting Respnding t Err Messages n the Screen Cntacts f Reslving Prblems Index Overview f Functins/Cdes (Alphabetical)

9 Cntents FCC and Industry Canada Cmpliance FCC Certificatin and Requirements Equipment Attachment Limitatins

10 Basic perating instructins Basic perating instructins ptipint 410 (1) ecnmy ecnmy plus standard Full-duplex speakerphne feature - - Illuminated display - - Headset pt - 2nd LAN interface - Interface f add-n equipment - - Optin bays (1) The name and mdel f yur telephne are printed n the base. ptipint 410 ecnmy/ecnmy plus/standard cntrl panel Key field fixed functin keys: Prgram/Service Redial Mute Internal Speaker Keypad LEDs Display, 2 lines with 24 char Handset Speaker f pen listening and ring tnes Keys f telephne settings Key field freely prgrammable keys Keys f scrlling t functins Key f cnfirming a functin Micrphne f speakerphne mde ( ptipint 410 standard nly) Fixed functin key: Release 10

11 Basic perating instructins Hw t Use these Operating Instructins Prgram/Service Speaker Start cnference? Display cntrast? n t s dd Yu will find a graphic representatin f the steps in lgical sequence in the left clumn. Belw is an explanatin f the symbls: Lift the handset (ff-hk). Replace the handset (n-hk). Cnduct a call. Enter a telephne number cde. u v Press vlume cntrls n the telephne. Press the key. Press the illuminated key. Press the flashing key. The ptin appears n the screen. Press the : key t cnfirm yur selectin. Search f an ptin. Press the < > keys, until the ptin appears n the screen. Then press the : key t cnfirm yur selectin. Screen Displays Please dial Return t held call? > Line 1 displays prmpts acknwledgment messages, depending n the situatin. Line 2 displays functins that yu can cnfirm by pressing :. If the symbl ">" appears n the right, yu can press < > t access further ptins. 11

12 Basic perating instructins Fwarding n Callback Send message Accessing Functins... Interactively Yu can select sme functins while the telephne is idle, f example: Use < > t scrll t a functin and press : t execute it. Yu can select ther functins directly depending n the situatin. Example: yu call a number, but the line is busy: Press : t cnfirm. Use < > t scrll t a functin and press : t execute it.... Via the Prgram/Service Menu Prgram/Service #0=Reset services? rd First press the "Prgram/Service" key. Yu then see a list f selectin ptins, such as: "#0=Reset services" Page 85. Press the key Use < > t scrll t a functin and press : t execute it. Enter the cde directly. The Quick-Reference Operating Instructins cntain a list f cdes. Hwever, they are als displayed n screen alng with the crespnding functin.... With Functin Keys If yu saved a functin n a key Page 61, yu can access it directly as fllws: Press the Mute key t execute the functin. 12

13 Basic perating instructins Functins Yu Can Use Basic and Enhanced Functins Yu can use all basic and enhanced cmmunicatins platfm functins that appear interactively n the screen, in the Prgram/Service menu, and when yu press functin keys. Additinal Team and Executive/Secretary Functins Page 99f. T help wking and prject grups wk tgether me efficiently, the service persnnel can cnfigure a variety f team functins, depending n yur preferences when wking in the team. Yu can use these team functins in additin t the basic and enhanced functins. In additin t call pickup, hunting grups (grup call), and call distributin grups, yu can als set up teams with multiple lines per telephne. Yu can tell if a telephne has trunk keys if yur statin number and the numbers f yur clleagues are prgrammed n trunk keys. Yu can access all lines and can als cnduct different calls simultaneusly n multiple lines. Anther team functin categy includes the executive/secretary functins, which are cnfigured by the service persnnel. Yu can use executive and secretary functins in additin t the basic and enhanced functins as well as ther team functins. An executive/secretary telephne has DSS keys f the executive secretary, trunk keys f the executive and secretary, as well as ring transfer keys. SLK Functins (ptipint 410 standard nly) If an ptipint SLK mdule is attached t yur telephne, yu can use it f SLK ( Self-Labeling Key ) functins. Yu can find a detailed descriptin f the pssibilities in the ptipint 420 user manual. Using the Telephne Efficiently Yu prbably have certain clleagues external parties with whm yu talk n the phne especially frequently. T dial these numbers faster and me cnveniently, yu can save them n keys (Saving statin numbers f reperty dialing n keys Page 28). All t ften yu reach a busy line when dialing a number. Amid the cnfusin f yur wking day, it s easy t fget t try the number again later n. T avid this, make it a habit t use the "Callback" Page 26 functin. 13

14 Making Calls Basic Functins Making Calls Basic Functins Answering Calls Special default ring signaling is set f yur telephne: When yu receive an internal call, yur telephne rings nce every fur secnds (single-tne sequence). When yu receive an external call, yur telephne rings twice in rapid successin every fur secnds (dual-tne sequence). When yu receive a call frm the entrance telephne, yur telephne rings three times in rapid successin every fur secnds (triple-tne sequence). If a call is waiting, yu hear a sht tne (beep) every six secnds. The number the name f the caller appears n the display. Answering a Call With the Handset n u v The telephne rings. The caller appears n the screen. Lift the handset. Raise lwer the vlume. Keep pressing the key until the desired vlume is set. Answering a Call with the Speaker (Speakerphne Mde) Speaker u v This functin is nt available with ptipint 410 ecnmy/ecnmy plus. The telephne rings. The caller appears n the screen. Press the key. The LED lights up. Speakerphne mde. Raise lwer the vlume. Keep pressing the key until the desired vlume is set. 14

15 Making Calls Basic Functins Speaker Release Ending the call: Press the key. The LED ges ut. Press the key. Ntes n speakerphne mde: Tell the ther party that yu are using speakerphne mde. The speakerphne wks bests at a lw receiving vlume. The ideal distance between the user and the telephne set in speakerphne mde is abut 50 cm (apprx. 20 inches). Switching t Speakerphne Mde This functin is nt available with ptipint 410 ecnmy/ecnmy plus. Speaker and t Precnditin: Yu are cnducting a call with the handset. Hld dwn the key and replace the handset. (in the U.S.: press the key nce and replace the handset). Then release the key and cntinue the call. Switching t the Handset n and s This functin is nt available with ptipint 410 ecnmy/ecnmy plus. Precnditin: Yu are engaged in a call in speakerphne mde. Lift the handset. Cntinue the call. 15

16 Making Calls Basic Functins Open Listening in the Rm During a Call Yu can let ther peple in the rm jin in n the call. Let the ther party knw that yu have turned n the speaker. Precnditin: Yu are cnducting a call with the handset. Activating ring transfer: Speaker Press the key. The LED lights up. Deactivating this functin: Speaker Press the key. The LED ges ut. 16

17 Making Calls Basic Functins Making Calls Off-Hk Dialing n Lift the handset. Internal calls: Enter the statin number. External calls: Enter the external cde and the statin number. The called party des nt answer is busy: t Replace the handset. On-Hk Dialing Internal calls: Enter the statin number. External calls: Enter the external cde and the statin number. The ther party answers with speaker: n Lift the handset. On-hk: Use speakerphne mde (nt available with ptipint 410 ecnmy/ecnmy plus). The called party des nt answer is busy: Speaker Press the key. The LED ges ut. Yur system may als be prgrammed s that yu have t press the Internal key befe yu dial an internal number. T call an external party, yu have t enter an external cde befe dialing the party s telephne number (Prime Line is nt active cntact yur service persnnel). Release t Ending the call Replace the handset. Press the key. 17

18 Making Calls Basic Functins Redial Redialing a Number The last three external telephne numbers dialed are sted autmatically. Yu can redial them simply by pressing a key. The statin number appears n yur screen f tw secnds and is then dialed. Press the key nce t dial the number last dialed. Press the key twice t dial the next t the last number dialed. Press the key three times t dial the third-t-the-last number dialed. Displaying and dialing saved statin numbers Redial Next? Next? Call? Press the key. Press the "OK" dialg key within tw secnds t cnfirm yur chice. The next sted number is displayed. Press the "OK" dialg key t cnfirm fur selectin. If this feature is cnfigured (cntact yur service persnnel), accunt cdes entered are als saved Page

19 Making Calls Basic Functins Turning the Micrphne On and Off T prevent the ther party frm listening in while yu cnsult with smene in yur ffice, yu can temparily switch ff the handset micrphne the handsfree micrphne. Yu can als switch n the handsfree micrphne t answer an annuncement via the telephne speaker (speaker call, Page 34). Mute Mute Mute n? Mute ff? Prgram/Service qif rif Speakerphne mde is nt available with ptipint 410 ecnmy/ecnmy plus. Precnditin: Yu are cnducting a call. The micrphne is switched n. Press the key. The LED lights up. Press the illuminated key. The LED ges ut. Press the key. The LED lights up Enter the cde f "n" "ff". 19

20 Making Calls Basic Functins US: Cnsult? UK: Enquiry? Return t held call? Quit and return? Prgram/Service Tggle/Cnnect? Prgram/Service Cnference? Prgram/Service Transfer? q d q f q g Calling a Secnd Party (Cnsultatin Hld) Yu can call a secnd party while engaged in a call. The first party is placed n hld. Cnfirm. Call the secnd party. Return t the first party: Cnfirm. Press the key. The LED lights up. The LED ges ut. Switching t the Party n Hld (Tggle) Press the key. The LED lights up. The LED ges ut. Cmbine the calling parties int a three-party cnference Press the key. The LED lights up. The LED ges ut. Cnnecting the ther parties t each ther 20

21 Making Calls Basic Functins US: Cnsult? UK: Enquiry? s Transferring a Call If the persn yu are speaking t wants t talk t anther clleague f yurs, yu can transfer the call that clleague. Cnfirm. Enter the number f the party t which yu want t transfer the call. Annunce the call, if necessary. Transfer? t Replace the handset. 21

22 Making Calls Basic Functins Call Fwarding Fwarding n? qe Using Variable Call Fwarding Yu can immediately fward internal external calls t different internal external telephnes (destinatins). (External destinatins require special cnfiguratin in the system.) Special features must be taken int cnsideratin if yur telephne perates with HiPath 5000 (system netwking via PC netwk) Page 108! 1=all calls? 2=external calls nly? 3=internal calls nly? e f g Enter the number f the telephne that is ringing. US: Save? UK: Save entry? Fwarding ff? re Cnfirm. Deactivating call fwarding: 22

23 Making Calls Basic Functins When call fwarding is active, a special dial tne sunds when yu lift the handset. If DID DTMF is active (cntact yur service persnnel), yu can als fward calls t this destinatin. Destinatins: fax = 870, DID = 871, fax DID = 872. If yu are a call fwarding destinatin, yur display will shw the statin number the name f the iginat n the upper line and that f the caller n the lwer line. Trunk FWD n? qjh Call Fwarding in the Carrier Netwk and Fwarding Multiple Subscriber Numbers (MSN) (Nt f U.S.) If this functin has been cnfigured (cntact yur service persnnel), yu can fward calls t yur assigned multiple subscriber number (MSN) (DID number) directly within the carrier netwk. F example, yu can fward yur phne line t yur hme phne after business hurs. 1=immediate? 2=n n answer? 3= n busy? e f g Select and cnfirm the line type yu wish t use. Enter yur DID number. Save? Enter the destinatin number (withut the external cde). Cnfirm. 23

24 Making Calls Basic Functins Deactivating call fwarding: Fwarding - trunk ff rjh e f g Cnfirm the displayed call fwarding type. Enter the activated call fwarding type. Enter yur DID number. 24

25 Making Calls Basic Functins Call Fwarding in the Event f a Telephne Malfunctin Prgram/Service *9411=CFSS n US: Save entry? UK: Save? qmhee If this feature is cnfigured (ask the service persnnel), yu can define an internal external call fwarding destinatin that becmes effective when yur telephne is nt wking. Press the key. The LED lights up. Enter the statin number f the destinatin. Cnfirm. Deactivating call fwarding/deleting a destinatin: Prgram/Service #9411=CFSS ff Delete? Delete? rmhee Prgram/Service US: Change? UK: Change entry? US: Save entry? UK: Save? qmhee Press the key. The LED lights up. Cnfirm t deactivate call fwarding and delete the fwarding destinatin. Select and cnfirm t deactivate call fwarding withut deleting the fwarding destinatin. Changing the call fwarding destinatin (if fwarding is active): Press the key. The LED lights up. Cnfirm. Change the statin number f the destinatin. Cnfirm. 25

26 Making Calls Basic Functins Using Callback US: Callback UK: Set Callback Speaker qil n If a user is busy is nt answering, yu can ste an autmatic callback. This feature saves yu frm having t make repeated attempts t reach the user. Yu receive a callback, When the ther party is n lnger busy When the user wh did nt answer has cnducted anther call. Sting a Callback Precnditin: Yu have reached a busy line n ne answers. Cnfirm. Answering a Callback Precnditin: A callback was saved. Yur telephne rings. "Callback:..." appears n the display. Lift the handset. Press the key. The LED lights up. Yu hear a ring tne. Checking and Canceling a Saved Callback View callbacks? US: Next callback? UK: Display next? ril Select and cnfirm 1. Select the displayed functin and press the "OK" dialg key t display additinal entries. Deleting a displayed entry: Delete? Press the "OK" dialg key t cnfirm yur selectin. [1] Different Displays in a HiPath 4000 Envirnment Page

27 Making Calls Basic Functins US: Exit? UK: End? Prgram/Service Speaker Ending callback display: Press the key. The LED ges ut. Press the key. The LED ges ut. 27

28 Making Calls Basic Functins Saving Reperty Dialing Numbers n a Key Prgram/Service 91=Prg. feature key? * qme Yu can save frequently-dialed statin numbers n prgrammable keys that are unassigned by default. The keys can be prgrammed n tw separate levels (switching levels, saving the Shift key Page 61) if a LED display is nt saved f either statin number (=Save withut LED). If yu save internal statin numbers, yu can save a LED display (=Save with LED) that signals varius states Page 63, Page 103. Yu cannt prgram the secnd level if yu saved a statin number with LED display. Press the key. The LED lights up. +=Next layer? US: Change key? UK: Change feature? Repdial key? Previus? If applicable Press the key. If the key is already in use, its assignment appears n the screen. Select and cnfirm t save the statin number n the secnd layer. Cnfirm. Cnfirm. Enter the statin number. If yu make a mistake: This deletes all digits entered. 28

29 Making Calls Basic Functins Save with LED? Save withut LED? The system telephne autmatically recgnizes if yu want t save an internal an external statin number. The ptins "Save withut LED" "Save with LED" are nly available f internal statin numbers. Cnfirm. Select and cnfirm t save the repdial key withut LED display. US: Exit? UK: End? US: Anther key? UK: Prgram anther key? US: Clear key? UK: Delete feature? Cnfirm. Simply press the key t dial a sted telephne number Page 29. Yu can d this while a call is in prgress. F infmatin n display messages when saving statin numbers Page 119. Using Reperty Dialing Keys Precnditin: Yu have saved a statin number n a reperty dialing key Page 28. Press the key n which the number is saved. If the statin number is lcated n the secnd level, first press "Shift". Yu can als press the reperty dial key during a call. This autmatically sets up a cnsultatin Page

30 Making Calls Basic Functins Telephne Settings US: Ring vlume? UK: Ringer vlume? US: Ring tne? UK: Ringer tne? u v u v u v u v Adjusting the Ring Vlume Press these keys while the phne is idle. Cnfirm. T raise lwer the vlume: Keep pressing the keys until the desired vlume is set. Save. Adjusting the Ring Tne Press these keys while the phne is idle. T adjust the ring tne: Keep pressing the keys until the desired tne is set. Save. Adjusting the Attentin Ring Vlume US: Attentin Ring Vl? UK: Attentin Ring Vl- u v u v If yu belng t a team that uses trunk keys, the telephne can alert yu t ther calls in the team even when yu are engaged in anther call Page 104. Yu hear the attentin ring. Press ne f these keys while the phne is idle. T raise lwer the vlume: Keep pressing the keys until the desired vlume is set. Save. 30

31 Making Calls Basic Functins Adjusting the Speakerphne t the Rm Acustics This functin is nt available with ptipint 410 ecnmy/ecnmy plus. Speakerphne mde? u v u v T help the ther party understand yu clearly while yu are talking int the micrphne, yu can adjust the telephne t the acustics in yur envirnment: "Quiet rm", "Nmal rm" and "Nisy rm". Press ne f these keys while the phne is idle. T set the rm type: Keep pressing these keys until the setting yu want appears n the screen. Save. Adjusting the Receiving Vlume During a Call u v u v simultaneusly Yu are engaged in a call. T raise lwer the vlume: Keep pressing the keys until the desired vlume is set. Save. Adjusting the Display t a Cmftable Reading Angle Yu can swivel the display unit. Adjust the display unit s that yu can clearly read the screen. Display backlight This functin is nly available with ptipint 410 standard. When perating ptipint 410 standard, e.g. when dialling a call number, a display backlight switches n autmatically. The backlight switches ff autmatically a few secnds after the last actin is cmpleted. 31

32 Making Calls Basic Functins Display cntrast? u v u v Adjusting the display cntrast The display has fur cntrast levels that yu can set accding t yur light cnditins. Press ne f the keys while the phne is idle. Change the display cntrast. Press the key repeatedly until the desired level is btained. Save. Selecting the Language f Screen Prmpts Prgram/Service Me features? 48= Select language? * 15=Spanish? qhl Press the key. The LED lights up. Cnfirm. Cnfirm. Select the language yu wish t use (such as "Spanish") and press the "OK" dialg key t cnfirm. 32

33 Making Calls Cnvenience Functins Making Calls Cnvenience Functins Answering Calls Accepting a Specific Call f Yur Clleague Prgram/Service 59=Pickup - directed? * Next? qim If applicable Yu hear anther telephne ring. Press the key. The LED lights up. Select and cnfirm 1. A called statin appears n the screen. Select and cnfirm until yu see the statin yu want. Accept call? Cnfirm. If yu knw the number f the telephne that is ringing, enter it directly. Press the flashing key. Accepting calls in a team Page 95. Release Rejecting Calls Yu can reject calls which yu d nt wish t take. The call is then signaled at anther definable telephne (cntact yur service persnnel). The telephne rings. The caller is displayed. Press the key. If a call cannt be rejected, yur telephne will cntinue t ring. The message "currently nt pssible" (UK) "Feature nt available" (US) is displayed (e.g in the case f recalls). [1] Different Displays in a HiPath 4000 Envirnment Page

34 Making Calls Cnvenience Functins Using the Speakerphne A clleague addresses yu directly ver the speaker with a speaker call. Yu hear a tne befe the annuncement. The ther party s name statin number appears n the screen. Yu can cnduct the call with the handset in speakerphne mde. Speakerphne mde is nt available with ptipint 410 ecnmy/ecnmy plus. Mute ff? Mute n Lift the handset and answer the call. Press the "OK" key t cnfirm yur selectin and answer the call. Press the key and answer the call. If handsfree answerback is enabled (see belw), yu d nt need t switch n the micrphne - yu can answer directly. Yu can answer immediately in speakerphne mde. If handsfree answerback is disabled (default setting), fllw the prcedure described abve. Placing a speaker call t a clleague Page 47. Enabling and Disabling Handsfree Answerback HF answerback n? HF answerback ff? qmj rmj Enter the cde f "n" "ff". 34

35 Making Calls Cnvenience Functins Answering a Call With a Headset This functin is nt available with ptipint 410 ecnmy. Answer? Precnditin: Yur telephne rings. Cnfirm. If the "Headset" key has been cnfigured Page 61: Press the key. The LED lights up. Ending the call: Release Press the key. If the "Headset" key has been cnfigured Page 61: Press the key. The LED ges ut. 35

36 Making Calls Cnvenience Functins Answering Calls frm the Entrance Telephne and Opening the D If an entrance telephne has been prgrammed, yu can use yur telephne t speak t smene at the entrance telephne and t activate a d pener. If yu have the prper authizatin (cntact yur service persnnel), yu can activate the d pener, enabling visits t pen the d themselves by entering a 5-digit cde (using a DTMF transmitter installed keypad). Speaking t visits via the entrance telephne: n n Precnditin: Yur telephne rings. Lift the handset within thirty secnds. Yu are cnnected t the entrance telephne immediately. Lift the handset after me than thirty secnds. Dial the entrance telephne number. Opening the d frm yur telephne during a call frm the entrance telephne: Open d? Cnfirm. Opening the d frm yur telephne withut calling the entrance telephne: Prgram/Service 61=Open d? * qje Press the key. The LED lights up. Dial the entrance telephne number. Special features must be taken int cnsideratin if yur telephne perates with HiPath 5000 (system netwking via PC netwk) Page 112! 36

37 Making Calls Cnvenience Functins Opening the d with a cde (at the d): After ringing the bell, enter the five-digit cde (using the keypad a DTMF transmitter). Depending n hw the d pener has been prgrammed, a dbell call signal may may nt be fwarded. Activating the d pener: Prgram/Service 89=D pener n? * qlm Press the key. The LED lights up Dial the entrance telephne number. 3=change passwd? Enter the five-digit cde. Default cde = "00000". Select the displayed functin and press the "OK" dialg key t change the cde. 1=enable with ring? 2=enable w/ ring? Prgram/Service Yu can als pen the d withut a dbell ring. Deactivating the d pener: Press the key. The LED lights up. #89=D pener ff? rlm Accepting a Call Frm an Answering Machine Yu can accept a call frm any answering machine if the machine is cnnected t yur system (cntact yur service persnnel) and yu have prgrammed the answering machine number n a key Page 61. The LED lights up. Press the key. 37

38 Making Calls Cnvenience Functins Dial? Delete number? n Dialing/Making Calls En-Blc Sending / Crecting Numbers If this feature is cnfigured (cntact yur service persnnel), a cnnectin is nt attempted immediately when a statin number is entered. This means that yu can crect the number if necessary. The statin number is nly dialed at yur specific request. Internal: enter statin number. External: enter external cde and statin number. Dialing entered/displayed numbers: Lift the handset. Cnfirm. Crecting numbers entered: The last digit entered in each case is deleted. Enter the required digit(s). Canceling en-blc sending: End? Speaker Release Press the key. The LED ges ut. Press the key. A statin number can nly be crected as it is being entered. Statin numbers sted f number redial, f example, cannt be crected. 38

39 Making Calls Cnvenience Functins Caller list? rlf Using a Caller List If yu are unable t accept an external internal call, the call attempt is sted in the caller list. Yu can ste answered calls either manually (bth internal and external calls) autmatically (external calls nly cntact yur service persnnel f details). Yur telephne stes up t ten calls in chrnlgical der. Each call is assigned a time stamp. The mst recent entry nt yet answered in the list is displayed first. Multiple calls frm the same caller d nt autmatically generate new entries in the caller list. Instead, nly the mst recent time stamp f this caller is updated and its number incremented. Retrieving the Caller List Precnditin: Service persnnel has set up a caller list f yur telephne. Select and cnfirm 1. The last call is displayed n the screen. Next? T view ther calls, cnfirm each subsequent display. Ending Retrieval US: Exit? UK: End? Prgram/Service Speaker Press the key. The LED ges ut. Press the key. The LED ges ut. [1] Different Displays in a HiPath 4000 Envirnment Page

40 Making Calls Cnvenience Functins Displaying the Call Time and Additinal Call Infmatin Time/Date sent? View statin n. View name? Call? Delete? Precnditin: Yu have retrieved the caller list and the selected call is displayed. Dialing a Statin Number frm the Caller List Precnditin: Yu have retrieved the caller list and the selected call is displayed. The caller is autmatically deleted frm the caller list when a cnnectin is finally set up. Remving an Entry frm the Caller List Precnditin: Yu have retrieved the caller list and the selected call is displayed. Cnfirm. Saving the Other Party s Statin Number in the Caller List (Redial) Save number? Prgram/Service qlf Precnditin: Yu are engaged in a call have called an external party. Cnfirm. Press the key. The LED lights up. 40

41 Making Calls Cnvenience Functins Speed-dial Using Statin and System Speed-Dial Numbers Prgram/Service 7=Use speed-dialing? * qk If applicable Precnditin: Yu have sted statin speed-dial numbers Page 41 yur service persnnel has sted system speed-dial numbers. Press the key. The LED lights up Cnfirm. Enter a speed-dial number. " * 0" t * 9" = statin speed-dialing. "000" t "999" = system speed-dialing (cntact yur service persnnel). Suffix-Dialing If necessary, yu can suffix-dial additinal digits (f example, the user s extensin) at the end f the saved statin number. If this feature is cnfigured, a suffix is autmatically dialed (f example, "0" f the exchange) if n entries are made within 4 5 secnds. Sting Statin Speed-Dial Numbers Prgram/Service * 92=Change Speed-dial? US: Change? UK: Change entry? qmf Yu can ste the ten numbers which yu use the mst and dial them using yur wn statin speed-dial numbers: * 0 thrugh * 9 Page 41. Press the key. The LED lights up. Select and cnfirm 1. Enter the speed-dial number yu wish t use ( * 0 t * 9). If the speed-dial number is already in use, the prgrammed statin number appears n the screen. Cnfirm. First enter the external cde and then the external statin number. [1] Different Displays in a HiPath 4000 Envirnment Page

42 Making Calls Cnvenience Functins US: Save? UK: Save entry? Previus? Cnfirm. If yu make a mistake: This deletes all entered digits. US: Next? UK: Next entry? US: Change? UK: Change entry? Delete? US: Exit UK: End Cnfirm. 42

43 Making Calls Cnvenience Functins Dialing a Number Frm the Internal Directy n The internal directy cntains all statin numbers and system speed-dial numbers assigned t a name. Cntact yur service persnnel t find ut if ne was cnfigured f yur system. Precnditin: Names have been assigned t the statin numbers sted in the system. Lift the handset. Speaker Press the key. The LED lights up. US: Directy? UK: Phnebk? qih Cnfirm. 1=internal? Scrll Next? Scrll Previus? If applicable u v If several directies have been cnfigured: Cnfirm. The first entry is displayed n the screen. Scrll t next previus entry. Enter the name yu want t find, just the first few letters, using the alphanumeric keypad. Yu can use the keypad with the digits as an alphanumeric keypad in this case and enter the names by pressing the apprpriate keys ne me times as needed. F example, yu can enter the letter "r" by pressing the "7" three times the letter "e" by pressing the "3" twice. The first name with the entered letters is displayed. Enter the fllwing letters by using the same methd. 43

44 Making Calls Cnvenience Functins Delete Character? Delete Line? If applicable If applicable If n entry exists f the entered letters, yu will hear three sht beeps. T enter a space, press the "0". Pressing "1" "#" autmatically displays the first entry in the internal directy. The " *" key has n functin here. Select and cnfirm each letter t be deleted. The last letter entered is deleted. If all letters are deleted, the first entry in the directy will be displayed again. All entered letters are deleted, and the first entry in the internal directy is displayed again. The entry yu wish t dial appears n the screen. Call? 44

45 Making Calls Cnvenience Functins Dialing frm the Telephne Database (LDAP) If cnfigured (ask yur service persnnel), yu can search f directy data in the LDAP database and dial the number f any subscriber yu find there. Precnditin: The LDAP search feature has been cnfigured in the system. n Lift the handset. Speaker US: Directy? UK: Phnebk? Press the key. The LED lights up. Cnfirm. qih If applicable If several directies have been cnfigured: 2=LDAP? Enter the name yu wish t search f using the keypad (max. 16 characters). Yu can enter an incmplete name, e.g. "mei" f "Meier". Yu can use the keypad with the digits as an alphanumeric keypad in this case and enter the names by pressing the apprpriate keys ne me times as needed. F example, yu can enter the letter "r" by pressing the "7" three times the letter "e" by pressing the "3" twice. Delete Character? If applicable If applicable If cnfigured (ask yur service persnnel), yu can als search f surname and first name. T separate surname and first name by a space, enter "0". Yu can enter incmplete names, e.g. "mei p" f "Meier Peter". The letter entered last is deleted. In large databases, the results f the search may be incmplete if t few characters are entered Page

46 Making Calls Cnvenience Functins Search? Cnfirm. The name is searched f. This may take a few secnds. Call? Scrll Next? Scrll Previus? u v The result is displayed: If nly ne name is fund, it is displayed. Cnfirm. If several names are fund (max. 50), the first name is displayed. Scrll t the next the previus entry. Call? Change search string? If n name is fund: If yur search des nt yield any name crespnding t yur query, yu can extend the range f the search, e.g. by deleting characters. F further prcedure, see abve. Shw results? Change search string? If t many names are fund: If me than the maximum f 50 names are fund crespnding t yur query, nly an incmplete list f results can be displayed. Yu can view these results, select any f the names, change the search string (e.g. narrw the search by entering me characters). In this case it is advisable t narrw dwn the search s that all crespnding names can be displayed. Cnfirm, t view the incmplete list. F further prcedure, see abve. Narrw the search dwn. Select and cnfirm, in der t change the search string. F further prcedure, see abve 46

47 Making Calls Cnvenience Functins US: View messages? UK: Display Messages? US: Message sent? UK: Text? US: Call vice mail? UK: Call Vice Mail? Prgram/Service Using Mailbxes If yu have prgrammed the "Mailbx" key Page 61, the assciated LED lights up when messages have arrived f yu. If yur telephne is cnnected t a vice mail system, the "Mailbx" key will als light up t alert yu t any messages that have arrived. Accessing the Mailbx Press the illuminated "Mailbx" key. Cnfirm. Fllw the user prmpts. Talking t Yur Clleague With a Speaker Call Yu can make a ludspeaker annuncement thrugh a ludspeaker if cnnected (ask yur service persnnel), t an internal user with a system telephne withut any actin n their part. Press the key. The LED lights up. * 80=Speaker call? qld Select and cnfirm 1. Enter the statin number. Respnding t a speaker call Page 34. [1] Different Displays in a HiPath 4000 Envirnment Page

48 Making Calls Cnvenience Functins Autmatic Cnnectin Setup (Htline) n If this functin is cnfigured (cntact yur service persnnel), the system autmatically sets up a cnnectin t a preset internal external destinatin. Lift the handset. Depending n the setting, the cnnectin is either set up immediately nly after a preset perid f time (htline after a timeut). Reserve Trunk Reserve trunk? If this feature is cnfigured (cntact yur service persnnel), yu can reserve a busy trunk f yur wn use. When the trunk is free, yu receive a call and a message appears n the display. Precnditin: The message "US:Currently busy UK:busy at the mment" appears n yur screen. Cnfirm. When the reserved trunk becmes free: n Yur telephne rings. The display shws " Trunk is free". Lift the handset. Yu hear the CO dial tne. Enter the number f the external statin. Assigning a Statin Number (Nt f U.S.) Prgram/Service 41=Tempary MSN? * qhe If this functin has been cnfigured (cntact yur service persnnel), yu can selectively assign a specific number (DID number) t yur telephne befe making an external call. The assigned number then appears n the called party s display. Press the key. The LED lights up. Select and cnfirm 1. Enter the DID number yu wish t use. Dial the external number. [1] Different Displays in a HiPath 4000 Envirnment Page

49 Making Calls Cnvenience Functins Assciated Dialing/Dialing Aid If this functin has been cnfigured (cntact yur service persnnel), yu can use a dialing aid t dial numbers and set up calls f yur telephne. The perating prcedure depends n whether the dialing aid is cnnected t the S 0 bus the a/b (T/R) pt. Yu can als use yur system telephne as a dialing aid f ther telephnes. Dialing aid n the S 0 bus: n On the PC, select a destinatin and start dialing. The speaker n yur telephne is switched n. Lift the handset when the ther party answers. Dialing aid at the a/b (T/R) pt: n On the PC select a destinatin and start dialing. "Lift the handset" appears n the PC screen. Lift the handset. Dialing aid frm yur telephne f anther telephne: Prgram/Service 67=Assciated dial? * qjk Press the key. The LED lights up. Enter the internal statin number ("Dial f:"). Enter the number yu wish t dial. 49

50 Making Calls Cnvenience Functins During a Call Using Call Waiting Callers can still reach yu while yu are engaged in anther call. A signal alerts yu t the waiting call. Yu can either igne accept the waiting call. When yu accept the waiting call, yu can either end the first call place it n hld and resume the call later n. Yu can als bar call waiting the call waiting tne Page 51. Accepting a Waiting Call (Camp-On) Precnditin: Yu are engaged in a phne call and hear a tne (every six secnds). t n Ending the first call and answering the waiting call: Replace the handset. Yur telephne rings. Answer the secnd call. Lift the handset. Placing the first call n hld and answering the secnd call: Call waiting? Prgram/Service Quit and return? Prgram/Service qii qd t n Press the key. The LED lights up. Yu are cnnected t the call waiting party immediately. The first party is placed n hld. Ending the secnd call and resuming the first ne: Cnfirm. Press the key. The LED lights up. Replace the handset. "Recall:..." appears n the screen. Lift the handset. 50

51 Making Calls Cnvenience Functins Prgram/Service and Preventing and Allwing Call Waiting (Autmatic Camp-On) If this functin has been cnfigured (ask yur service technician), yu can prevent allw a secnd call Page 50 frm being signaled by autmatic camp-n during an nging call. Press the key. The LED lights up #490=Call wait.trm.ff? * 490=Call wait.term.n? rhmd qhmd Waiting tne ff? Waiting tne n? qlk rlk Select and cnfirm 1. Enter the cde f "ff" "n". Turning the Call Waiting Tne On and Off Yu can suppress the call waiting tne (every six secnds) f external calls. A ne-time special dial tne then alerts yu t the waiting call. Enter cde f "tne ff" "tne n". [1] Different Displays in a HiPath 4000 Envirnment Page

52 Making Calls Cnvenience Functins Parking a Call Prgram/Service 56=Park a call? * qij d... m Yu can park up t ten calls, either internal, external, bth. Parked calls can be displayed n and picked up frm anther telephne. This feature is useful if yu want t cntinue a call at anther phne. Precnditin: Yu are cnducting a call. Press the key. The LED lights up. Enter the number f the park slt (0-9) and make a nte f it. If the park slt number yu entered is nt displayed, it is already in use enter anther ne. Retrieving a Parked Call Retrieve call? Prgram/Service rij d... m Precnditin: One me calls have been parked. The telephne is idle. Press the key. The LED lights up. Select and cnfirm 1. Enter the park slt number yu nted earlier. If the park slt number yu enter is nt in use, yu cannt retrieve the call. If a parked call is nt picked up, after a specific perid f time the call is returned t the telephne frm where it was parked (recall). [1] Different Displays in a HiPath 4000 Envirnment Page

53 Making Calls Cnvenience Functins Placing External Calls n Hld t Held n line: 801 Release If applicable If yu have prgrammed a key n yur telephne as a hld key Page 61, yu can place external calls n hld. This enables all ther parties t retrieve the call n the assigned line. Press the "US:Hld UK:Cmmn Hld" key. A message appears shwing which line is n hld (e.g. 801) make a nte f the line number. If a trunk key has been assigned, the LED flashes slwly. Replace the handset press the key. Depending n yur system cnfiguratin, this may be necessary s ther users can als pick up the held call. Picking up (Retrieving) a Held Call Prgram/Service 63=Retrieve line? * qjg Precnditin: One me calls have been parked. The telephne is idle. Press the key. The LED lights up. If the "Line retrieved" key Page 61 has been cnfigured, press the key. Enter the line number yu nted earlier. If a "Trunk key" was assigned t this line Page 61: LED flashes slwly. Press the key. 53

54 Making Calls Cnvenience Functins Cnducting a Cnference Start cnference? In a cnference call, yu can talk t as many as fur ther parties at the same time. These may be internal external users. Call the first party. Call the secnd statin. Annunce the cnference. Cnference? Prgram/Service Return t held call? Add party? q g q d Press the key. The LED lights up. The LED ges ut. A tne sunds every 30 secnds t indicate that a cnference is in prgress. Cntact yur service persnnel f instructins n hw t turn it ff. If the secnd party des nt answer: Cnfirm. Adding Up t Five Parties tthecnference(initiat Only) Cnfirm. Call the new party. Annunce the cnference. Cnference? Prgram/Service View cnf parties? Next? Exit list? q g Press the key. The LED lights up. The LED ges ut. Checking Which Parties Are in the Cnference (Initiat Only) The first statin appears n the screen. T display ther statins, cnfirm each subsequent display. T exit the list: 54

55 Making Calls Cnvenience Functins Remving Parties Frm the Cnference (Initiat Only) View cnf parties? Next? Remve party? The first statin appears n the screen. Cnfirm as ften as required until the desired statin appears. Leaving a Cnference US: Leave cnference? UK: Withdraw? End cnference? Prgram/Service t r g Replace the handset. Ending a Cnference (Initiat Only) Press the key. The LED lights up. The LED ges ut. Remving the ISDN Central Office Party Frm the Cnference (Only f U.S.) Drp last cnf. party? Prgram/Service qhme Press the key. The LED lights up. The LED ges ut. 55

56 Making Calls Cnvenience Functins Activating Tne Dialing/DTMF Suffix-Dialing Prgram/Service 53=DTMF dialing? * qig Yu can transmit dual-tne multifrequency (DTMF) signals t cntrl devices such as an answering machine autmatic infmatin system. Press the key. The LED lights up. Select and cnfirm 1. Yu can use the keys "0" thrugh "9", " *", and "#" t transmit DTMF signals. Ending the call als deactivates DTMF suffix dialing. Yur system may be cnfigured s that yu can start DTMF suffix-dialing immediately after setting up a cnnectin. [1] Different Displays in a HiPath 4000 Envirnment Page

57 Making Calls Cnvenience Functins Transferring a Call after a Speaker Call (Annuncement) in a Grup US: Cnsult? UK: Enquiry? Prgram/Service 80=Speaker call? * Transfer? qld s t If this functin has been cnfigured (cntact yur service persnnel), yu can use a speaker call (annuncement, Page 47) t annunce a call in prgress t a grup f users Page 93. After a member f the grup has accepted the call request, yu can transfer the waiting party. Precnditin: Yu are cnducting a call. Cnfirm. The ther party is placed n hld. Press the key. The LED lights up. Enter the grup s statin number. Annunce the call. When a member f the grup accepts the call Page 34, yu are cnnected t this party. Replace the handset. If the cnnectin between the tw ther parties is nt established within 45 secnds, the call frm the first part returns t yu (recall). 57

58 Making Calls Cnvenience Functins Trunk Flash Prgram/Service 51=Trunk flash? * qie T activate ISDN-type services and features thrugh the netwk carrier s analg trunks thse f ther cmmunicatins platfms (such as "cnsultatin hld"), yu must send a signal t the trunks befe dialing the service cde telephne number. Precnditin: Yu have set up an external cnnectin. Press the key. The LED lights up. Select and cnfirm 1. Enter the service cde and/ telephne number. [1] Different Displays in a HiPath 4000 Envirnment Page

59 Making Calls Cnvenience Functins If Yu Cannt Reach a Destinatin... Call Waiting (Camp-On) Camp-n Precnditin: Yu have dialed an internal number and hear a busy signal. It is imptant that yu reach the called party. Wait (apprx. 5 secnds) until "Camp-n" appears n the display and the busy tne is fllwed by the ring tne. The called party can then respnd Page 50 The called party can prevent autmatic call waiting Page 51. If this feature is cnfigured (cntact yur service persnnel), yu will hear the ring tne and the message "Camp-n" is immediately displayed. Busy Override - Jining a Call in Prgress Override? qjf This functin is nly available if it has been cnfigured by the service technician (cntact yur service persnnel). Precnditin: Yu have dialed an internal number and hear a busy signal. It is imptant that yu reach the called party. The called party and persn t whm this party is talking hear an alerting tne every tw secnds. If the called party has a system telephne with display, the fllwing appears n the screen: "Override: (statin n. name)". Yu can nw start talking. 59

60 Making Calls Cnvenience Functins Using Night Answer When night answer mde is active, f example during a lunch break after ffice hurs, all external calls are immediately fwarded t a specific internal telephne (night statin). The night statin can be defined by service persnnel (standard night answer service) by yu (tempary night answer service). Special features must be taken int cnsideratin if yur telephne perates with HiPath 5000 (system netwking via PC netwk) Page 109! Activating this functin: Night answer n? qhh * =default? q Press the "OK" dialg key t cnfirm ( standard night answer service). Enter the cde ( standard night answer service). Enter the destinatin number (= tempary night answer service). US: Save? UK: Save entry? Cnfirm. Deactivating night answer: Night answer ff? rhh 60

61 Saving Functins, Prcedures and Appintments Saving Functins, Prcedures and Appintments Yu can save a frequently-dialed number Page 28, frequently-used functins/prcedures (cmprising several perating steps) t any free key n yur telephne add-n device. Prgram/Service 91=Prg. feature key? * Assigning Functins t Keys Press the key. The LED lights up. qme Press the key. If the key is already in use, its assignment appears n the screen. US: Change key? UK: Change feature? If applicable US: Save incmplete UK: Ste incmplete text US: Exit? UK: End? US: Anther key? UK: Prgram anther key? Cnfirm. Select and cnfirm the functin, such as "D nt disturb". All prgrammable functins appear n the screen. See Quick-Reference Operating Instructins (Appendix): sectin... abut functin keys. Sme functins (such as "Call fwarding") accept incmplete entries. This means yu have t add me digits later n when yu activate the functin by pressing a key. Cnfirm. 61

62 Saving Functins, Prcedures and Appintments Nw press the key t access the functin directly. If the functin can be turned n and ff, such as "D nt disturb", pressing the key multiple times turns the functin n and ff. F infmatin n display messages when saving functins Page 119. Meaning f LED Signals f Saved Functins: Call fwarding, Fwarding - trunk, Fward Line, US:Night answer UK:Night Service, D nt disturb, Changever, Advisy message, Ringer cutff, HF answerback n/ff, US:Jin/leave grup UK:Hunt grup jin/leave, Caller ID suppressin, Call wait.term., Waiting tne ff, Ring Transfer, D pener n/ff, Cntrl Relay, Ringing grup n, Shift Key, UCD (Available n/ff, Wk n/ff, Night answer n/ff): Saved functin is nt active. Saved functin is active. Callback: Yu have nt set a callback. Yu have set a callback. Mute (n/ff): The micrphne is switched n. The micrphne is switched ff. Headset: The headset is switched ff. The headset is switched n. Flashing slwly - call can be taken via headset. Caller list: N calls saved. Call request saved. 62

63 Saving Functins, Prcedures and Appintments Repdial key (internal), Direct statin select: The ther party is nt engaged in a call. The ther party is engaged in a call has activated d nt disturb. Flashing rapidly - A caller is trying t reach yu, please pick up the phne. Flashing slwly - A caller is trying t reach anther party, wh has nt yet answered. Mailbx: N messages present. Message(s) present. Call key, General call key, Trunk key, MULAP Key, Tempary MSN: N call n assigned trunk. Active call n assigned trunk. Flashing rapidly- A call has arrived n this line press the key t pick up the call. Flashing slwly - A call n this line was placed n hld. Trunk grup key: At least ne trunk is free. All trunks in the trunk grup are busy. View call charges: N chargeable calls have been made since the last time call charges were displayed. Chargeable calls have been made since the last time call charges were displayed. Call fwarding, Fward Line: Flashing slwly - Either yu yur trunk is the destinatin f a fwarded call. Fax details/answering machine: N fax received n message n answering machine. Fax received message n answering machine. View number f calls: N callers waiting. Flashing rapidly - Callers waiting (a certain number is exceeded). Flashing slwly - Callers waiting (a certain number was reached). 63

64 Saving Functins, Prcedures and Appintments The fllwing functins are assigned t keys which have n LED: Repdial key (external), Prcedure key, Trace call, Speeddial, Release call, Clear, US:Lck all phnes UK:Telephne Lck, Send message, US:Directy UK:Phnebk (1=internal, 2=LDAP), Call waiting, US:Cnnect/ Tggle UK:Shuttle, Cnference, Speaker call, Retrieve line, Reserve trunk, Release trunk, Tempary Phne, Override, US:Park UK:Call Park, Pickup - directed, Pickup - grup, Accunt cde, Shw call charges, Radi paging equip, Answer page, Timed reminder, Open d, DTMF dialing, Recall key, Rm mnit, Hld key, Cnsultatin, Assciated dial, Assciated serv., Tel. data service, Mbile Lgn 64

65 Saving Functins, Prcedures and Appintments Prgram/Service 91=Prg. feature key? * US: Change feature? UK: Change key? Prcedure key? qme Assigning a Prcedure (Operating Steps) t a Key Statin numbers and functins which require additinal inputs, i.e. cmprise several perating steps, can be saved t a single key n yur telephne. Using the assciated dial functin, f example Page 49, yu can save all the remaining inputs required (statin number f the calling party + the statin number t be dialed) t a single key. Statin numbers which require additinal inputs but als dial pauses can als be sted. Press the key. The LED lights up. Press the key. If a functin has already been assigned t this key, a crespnding message is displayed. Cnfirm. Cnfirm. Redial Enter the prcedure, e.g. "* ". *67= cde f assciated dial 231= statin number f the calling party = number t be dialed. If necessary T insert pauses, press this key (a "P" is displayed). US: Save entry? UK: Save? Cnfirm. Previus? If yu make a mistake: This deletes all digits entered. 65

66 Saving Functins, Prcedures and Appintments US: End? UK: Exit? Cnfirm. US: Prgram anther key? UK: Anther key?. Select the sted prcedure by pressing a key. Prcedures cntaining functins which can be switched n/ff can be activated by pressing the key, and deactivated by pressing the same key again. Yu can als press a prcedure key during a call. The sted digits are autmatically sent as DTMF signals Page 56. F infmatin n display messages when saving prcedures Page

67 Saving Functins, Prcedures and Appintments Appintments Functin Yu can tell yur telephne t give yu a call when yu want t be reminded f an appintment Page 68. T d this, yu need t save the time yu want the call t be made. Yu can enter a single appintment that will take place in the next twenty fur hurs, yu can enter a daily recurring appintment. Saving Appintments Prgram/Service 46=Timed reminder n? * qhj Press the key. The LED lights up. Cnfirm. If necessary f k One time nly? Daily? US: Save? UK: Save entry? Prgram/Service #46=Timed reminder ff? rhj Enter a 4-digit time, such as 0905 f 9:05 (= 9.05 a.m.) 1430 f (= 2.30 p.m.). If the selected language is "US English" (cnfigure Page 32) yu can enter the cde 2 f "am" 7 f "pm" (standard = "am"). Cnfirm. Cnfirm. Deleting and checking a saved appintment: Press the key. The LED lights up. Cnfirm. Delete? US: Exit UK: End Cnfirm. 67

68 Saving Functins, Prcedures and Appintments Using Timed Reminders US: Reminder: UK: Reminder at: Precnditin: Yu must have saved a timed reminder Page 67. The current time is the time sted. The telephne rings. The timed reminder appears n the screen. Speaker n t Press the key twice. Lift the handset and replace it again. If yu fail t answer the timed reminder, it repeats five times and is then erased. 68

69 Displaying and Assigning Call Charges Displaying and Assigning Call Charges Displaying Call Charges (Nt f U.S.) F the current call: The display usually shws call charges at the end f a call (default setting). If yu wish t display charges cntinuusly during a call in prgress, yur service persnnel must request this feature frm yur carrier. Indicatin f the cst f a telephne call has t be requested frm the service prvider and has t be installed by an authized technician. Depending n the setting, during after the call, the display will shw the cst f the telephne call. Sme carriers als let yu display tll-free external calls. The message "Free f Charge" appears n the screen either befe during the call. If the cst indicatin facility has nt been installed, the display will shw the dialled number and/ the length f the telephne call. If a call is transferred, the charges are assigned t the telephne t which the call was transferred. F all calls and the last ne cnducted: Prgram/Service * 65=Shw call charges? qji The cnnectin charges f the last chargeable call cnducted are displayed first. Five secnds later, the ttal accumulated cnnectin charges appear. Press the key. The LED lights up. Select and cnfirm 1. [1] Different Displays in a HiPath 4000 Envirnment Page

70 Displaying and Assigning Call Charges Displaying Call Charges f Anther Telephne (Nt f U.S.) Next? If this functin is cnfigured (cntact yur service persnnel), yu can display and print the chargeable calls f ther telephnes (such as a pay phne). Precnditin: Yu have prgrammed the functin "View call charges" n a key Page 61. The LED lights up t indicate that a yu have cnducted chargeable call since the last time yu viewed the charges. Press the "View call charges" key. The chargeable call appear n the screen. T display further chargeable calls, cnfirm each subsequent display. Print? Delete? Add l infmatin? US: Exit? UK: End? 70

71 Displaying and Assigning Call Charges Prgram/Service 60=Accunt cde? * qjd Dialing with Call Charge Assignment Yu can assign external calls t certain prjects. Precnditin: Service persnnel has set up accunt cdes f yu. Press the key. The LED lights up. Select and cnfirm 1. Enter the accunt cde. US: #=Save? UK: #=Save entry? and r Press this key. Cnfirm. May be necessary, depending n hw yur system is cnfigured cntact yur service persnnel f details. Enter the number f the external statin. Yu can als enter the accunt cde during an external call. [1] Different Displays in a HiPath 4000 Envirnment Page

72 Private Sphere/Security Private Sphere/Security Turning Ringer Cutff On and Off Yu can activate the ringer cutff functin if yu d nt want the receive any calls. Calls are nly identified by ne ring signal, an indicatin n the display, and a key which has been prgrammed t flash (such as a trunk key). Ringer cutff n? Ringer cutff ff? qml rml Select and cnfirm 1. Enter the cde f "n" "ff". Turning D Nt Disturb On and Off Yu can activate the d nt disturb functin if yu d nt want the receive any calls. When d nt disturb is activated, internal callers hear a busy signal and external callers are reruted t a telephne assigned f this purpse (cntact yur service persnnel). DND n? DND ff? qmk rmk Enter the cde f "n" "ff". When yu lift the handset, a special dial tne (cntinuus buzzing tne) reminds yu that d nt disturb is active. Authized internal callers can autmatically verride the d nt disturb functin after five secnds. [1] Different Displays in a HiPath 4000 Envirnment Page

73 Private Sphere/Security Suppress call ID? Reste caller ID? qlj rlj Caller ID Suppressin Yu can prevent yur statin number name frm appearing n the displays f external parties yu call. The feature remains active until yu deactivate it. Enter cde f "suppress" "reste". Yur service persnnel can turn caller ID suppressin n and ff f all telephnes. 73

74 Private Sphere/Security Mniting a Rm A telephne can be used t mnit a rm. The functin must be activated n the telephne that yu want t mnit. Calling this telephne lets yu hear what is ging n in the rm. Activating the telephne t be mnited: Prgram/Service 88=Rm mnit? * qll Press the key. The LED lights up. Yu can either leave the telephne in speakerphne mde (nt available with ptipint 410 ecnmy/ ecnmy plus) lift the handset and leave it directed twards the nise surce. Prgram/Service t Deactivating the telephne t be mnited: Press the illuminated key. The LED ges ut. Replace the handset. Mniting the rm: Enter the internal number if the telephne in the rm yu wish t mnit. 74

75 Private Sphere/Security Prgram/Service 84=Trace call? * and qlh Trace Call: Identifying Annymus Callers (Nt f U.S.) Yu can have the carrier identify malicius external callers. Yu can save the caller s statin number during the call f 30 secnds after the call ends. Hwever, it is essential that yu d nt replace yur handset during this time. Press the key. The LED lights up. After yu have finished tracing the call, the data is sted n the carrier s system. Nw cntact yur service persnnel. 75

76 Private Sphere/Security Lcking the Telephne t Prevent Unauthized Use Yu can prevent unauthized persns frm using yur telephne and its electrnic ntebk during yur absence. Precnditin: Yu must have cnfigured a persnal identificatin number (PIN) f yur telephne Page 78. Changever n? Changever ff? T lck and unlck the telephne: qjj rjj Enter the cde f "n" "ff". Enter the telephne lck PIN Page 78. While the telephne is lcked, a special dial tne sunds when yu lift the handset. Yu can cntinue t dial internal numbers as usual. Yur telephne can als be lcked unlcked again by an authized party Page

77 Private Sphere/Security Prgram/Service US: 943=Lck all phnes? * UK: 943=Telephne Lck? * qmhg Lcking Anther Telephne t Prevent Unauthized Use If this functin has been cnfigured (cntact yur service persnnel), yu can lck ther telephnes t prevent unauthized use and then unlck them again later. Yu can use this functin t unlck the telephne f users wh have lcked their telephnes and then fgtten their PINs. Press the key. The LED lights up. Cnfirm 1. Enter the internal number f the telephnes that yu want t lck unlck. * =Lck phne? #=Unlck phne? q r Cnfirm. [1] Different Displays in a HiPath 4000 Envirnment Page

78 Private Sphere/Security Prgram/Service 93=Change PIN? * qmg Saving Yur PIN T use the functins t prevent unauthized persns frm using yur telephne Page 76 t use anther telephne like yur wn Page 83 yu need t enter a persnal identificatin number, which yu can save yurself. Press the key. The LED lights up. Cnfirm 1. Enter the PIN. Enter the current five-digit PIN. If yu have nt yet assigned a PIN, use the PIN "00000" the first time yu enter it. Enter the new PIN. Repeat the new PIN. If yu fget yur PIN, cntact yur service persnnel, wh can reset yur PIN t "00000". [1] Different Displays in a HiPath 4000 Envirnment Page

79 Using Other Functins Using Other Functins Sending a Message Yu can send sht text messages (inftexts) t single users grups f users wh have system telephnes. On system telephnes with n display (e.g. ptipint 500 entry), n ISDN, pulse tne dialling telephnes, transmitted text messages will be saved as a callback request. Creating and Sending a Message US: Send message? UK: Send Message? qjl Enter the internal statin number f the recipient grup. 0=Please call back Enter message text? d... m Select and cnfirm the preprgrammed message (which can be changed by service persnnel). Enter the cde directly. The cdes appear n the screen, next t the messages t which they are assigned. 79

80 Using Other Functins d... m, q, r Entering text via the keypad Enter text (max. 24 characters) via the keypad. Digit keys must be pressed a specific number f times t enter letters. Example: "R" = Press the q key nce and the k key three times. key 1x 2x 3x 4x 5x e [1] 1 f a b c 2 g d e f 3 h g h i 4 i j k l 5 j m n 6 k p q r s 7 l t u v 8 m w x y z d [2] q [3] [1] r [1] Delete the character t the left [2] Space [3] Next letter in upper-case After entering text: Send? Cnfirm. Displaying and Deleting Messages Yu Have Sent View sent message? rjl Fllw the display prmpts. Texts sent t grups can be deleted nly by the iginat. 80

81 Using Other Functins Answering Messages "Messages received:" appears n yur screen, alng with an indicatin f the length. US: View messages? UK: Display Messages? Cnfirm. Fllw the display prmpts. 81

82 Using Other Functins Advisy msg. n? qjm Leaving an Advisy Message Yu can leave an advisy message n yur telephne screen f internal callers wh want t reach yu while yu are away frm yur desk. When anther party calls yu, the message appears n the caller s screen. 0=Back at: d... m Select and cnfirm the preprgrammed message (which can be changed by service persnnel). Enter the cde directly. The cdes appear n the screen, next t the messages t which they are assigned. Yu can add numeric input t preprgrammed messages that end in a cln. Enter message text? US: Save? UK: Save entry? Enter text (max. 24 characters). F a detailed descriptin, see Page 80. Cnfirm. Deleting Advisy Messages Advisy msg. ff rjm If yu have prgrammed an "Advisy message" key Page 61: The LED lights up. Press the key. 82

83 Using Other Functins Display Number f Waiting Calls and Overlad Indicatin Yu can shw the number f external waiting calls n the display by pressing the "View number f calls" key Page 61. Press the "Waiting calls" key. If the number f waiting calls exceeds a preset limit while yu are engaged in anther call (verlad), the LED n the key lights up. Cntact yur service persnnel t find ut the waiting call limit. LED ff: N callers waiting. LED flashes slwly: Yu have reached the prgrammed threshld. LED flashes rapidly: Yu have exceeded the threshld value (verlad). Using Anther Telephne Like Yur Own f a Call Prgram/Service 508=Tempary Phne? * qidl Other peple can temparily use yur telephne f utging calls as thugh it were their wn. Press the key. The LED lights up. Select and cnfirm 1. Enter the ther user s statin number. Change passwd Enter the ther user s telephne lck PIN Page 78. If applicable Users wh have nt yet selected a persnal identificatin number are prmpted t d s n their wn telephnes. Dial the external number. This state is canceled at the end f the call. [1] Different Displays in a HiPath 4000 Envirnment Page

84 Using Other Functins Prgram/Service 9419=Mbile Lgn * qmhem Using Anther Telephne Like yur Own f an Extended Perid f Time (Mbility) If this feature is cnfigured, yu can use a randm ptipint 410 as yur wn telephne. Yur statin number including all settings (f example, prgrammed keys) are transferred. Precnditin: Yu have received a mbile statin number and, where applicable, a passwd (ask the service persnnel). Press the key. The LED lights up. Enter yur mbile statin number. Entry cmplete? If applicable If applicable r Enter the lgn passwd. Press the key. Cnfirm. Lgging ff #9419=Mbile Lgff rmhem 84

85 Using Other Functins Fax Details and Message n Answering Machine If a fax answering machine is cnnected t yur system and yu have assigned the "Fax details" functin t a prgrammable key Page 61, the key lights up when a fax a message has been received. Deactivating indicatin: Press the illuminated "Fax details" key. The LED ges ut. Resetting Services and Functins (System-Wide Cancellatin f a Telephne) Prgram/Service #0=Reset services? rd There is a general reset prcedure f activated functins. The fllwing functins are canceled, if they were activated: Fwarding n Advisy msg. n Ringing grup n Hunting grup ff Suppress call ID Waiting tne ff DND n Ringer cutff n Messages received: View callbacks Press the key. The LED lights up. Select and cnfirm 1. [1] Different Displays in a HiPath 4000 Envirnment Page

86 Using Other Functins Prgram/Service 83=Assciated serv? * qlg Activating Functins f Anther Telephne If this functin has been cnfigured (cntact yur service persnnel), yu can turn the fllwing functins n and ff f ther telephnes. This feature is als knwn as assciated service. D nt disturb, cde: * 97/#97 Page 72 Call fwarding, cde: * 11, * 12, * 13/#1 Page 22 Lcking and unlcking telephne, cde: * 66/#66 Page 76 Grup ringing, cde: * 81/#81 Page 93 Leaving an advisy message, cde: * 69/#69 Page 82 Grup call, cde: * 85/#85 Page 93 Reset services and functins, cde: #0 Page 85 Cntrl relay, cde: * 90/#90 Page 91 Night service, cde: * 44/#44 Page 60 Timed reminders, cde * 65 Page 67 Press the key. The LED lights up. Cnfirm. Enter the internal number f the telephne f which yu want t activate the functin. Enter the cde, such as * 97 f d nt disturb. Fllw the prmpts n the screen f any further input. 86

87 Using Other Functins Using System Functins frm the Outside (DISA: Direct Inward System Access) r If this functin has been cnfigured (cntact yur service persnnel), yu can set up external utging calls frm utside the system, just like an internal user. Yu can als activate and deactivate the fllwing functins in yur system: Reset services and functins, cde: #0 Page 85 Call fwarding, cde: * 1/#1 Page 22 Lck and unlck all phnes, cde: * 66/#66 Page 76 Save PIN, cde: * 93 Page 78 Send a message, cde: * 68/#68 Page 79 Leave an advisy message, cde: * 69/#69 Page 82 Grup ringing, cde: * 81/#81 Page 93 Grup call, cde: * 85/#85 Page 93 Suppress caller ID, cde: * 86/#86 Page 73 Waiting tne, cde: * 87/#87 Page 51 Open d, cde: * 61 Page 36 D pener n/ff, cde: * 89/#89 Page 37 Cntrl relay, cde: * 90/#90 Page 91 D nt disturb, cde: * 97/#97 Page 72 Ringer cutff functin, cde: * 98/#98 Page 72 Speed-dialing, cde: * 7 Page 41 Assciated service, cde: * 83 Page 86 Precnditin: Yu have a telephne that uses tne dialing (DTMF dialing) yu can switch yur telephne t tne dialing. The telephne is nt cnnected t the system. Set up a call t the system. Enter the statin number (cntact yur service persnnel). Wait f a cntinuus tne (if necessary switch the telephne t tne dialing), then enter the internal number that has been assigned t yu and the assciated PIN. Enter the cde (necessary nly if prgrammed in the system). 87

88 Using Other Functins Wait f a dial tne and then enter the cde, such as * 97 f D nt disturb n. Make ther inputs as necessary (refer t the perating instructins f pulse and DTMF telephnes). Dial the external number. Yu can nly execute ne functin at a time, set up nly ne utging cnnectin. The cnnectin is immediately released after successful activatin f a functin. In the case f an external-external call, the cnnectin is released as sn as either f the parties ends the call. 88

89 Using Other Functins Prgram/Service 503=Keypad dialing? * qidg Using functins in ISDN via cde dialing (keypad dialing) If authized (cntact yur service persnnel), yu can set ISDN functins via cde dialing in sme cuntries. Press the key. The LED lights up. Cnfirm. Enter the number f the trunk yu wish t use (cntact yur service persnnel). Entering a cde f required ISDN functin (cntact yur service persnnel). Cntact yur netwk prvider t find ut which ISDN functins can be cde-cntrlled in yur cuntry. Siemens AG shall nt be liable f damages/ csts which may be incurred by fraudulent activities remte peratin (e.g. tll fraud). 89

90 Using Other Functins Prgram/Service 42=Tel. data service? * Entry cmplete? qhf d... m r Cntrlling Cnnected Cmputers Other Prgrams and Telephne Data Service) If this functin has been cnfigured (cntact yur service persnnel), yu can cntrl cnnected cmputers prgrams running n them, such as htel services infmatin systems, frm yur telephne. Precnditin: Yu have set up a cnnectin. Press the key. The LED lights up. Cnfirm. The cnnected cmputer nw prmpts yu t enter the data, which yu can d in ne f tw ways. Cntact yur service persnnel t find ut which ptin is prgrammed in yur system: Input in en-blc mde. Enter data. Press this key at the end f the entry. Cnfirm. r d... m Input in nline mde: The cnnected cmputer prcesses yur entries directly. Enter data. 90

91 Using Other Functins Cntrlling Relays If this functin has been cnfigured (cntact yur service persnnel), yu can turn up t fur relays n and ff t cntrl different facilities (such as a d pener). Depending n hw they are prgrammed, yu can switch the relays n and ff switch them n and have them switched ff autmatically after a timeut. Special features must be taken int cnsideratin if yur telephne perates with HiPath 5000 (system netwking via PC netwk) Page 111! *90=Cntrl Relay On? #90=Cntrl Relay Off? qmd rmd e... h Enter the cde f "n" "ff". Enter the relay. Senss (HiPath 3300/3350/3500/3550 Only) If this functin has been cnfigured (cntact yur service persnnel), senss detect signals, causing yur phne t ring and a message t appear n yur screen. Radi Paging (Nt f U.S.) If paging equipment is cnnected t yur system (cntact yur service persnnel), yu can cntact peple via their pcket receivers. The pcket receiver indicates t the persn yu are lking f that smene is trying t get in tuch. The persn yu page can then g t the nearest telephne and call yu. The perating prcedures differ accding t the type f radi paging equipment cnnected (simple enhanced paging equipment). 91

92 Using Other Functins Simple Paging Equipment Paging: T be paged, yu must have activated a call ringing grup Page 96, call fwarding Page 22, call redirectin (service technician) t the internal statin number f yur paging equipment. A call request is then signaled autmatically. Answering the page frm the nearest telephne: n qim Lift the handset. Enter yur wn statin number. Enhanced Paging Equipment (HiPath 3700/ 3750/3800 Only) Paging: * 45=Page? Prgram/Service 1=Display infmatin? 2=Text? qhi Press the key. The LED lights up. Enter the number f the party yu want t page. Answering the page frm the nearest telephne: Prgram/Service #45=Answer page? n qhi Lift the handset. Press the key. The LED lights up. Enter yur wn statin number. 92

93 Using Other Team Functins Using Other Team Functins Turning Grup Call On and Off If this functin has been cnfigured (cntact yur service persnnel), yu belng t ne me grups f users wh can each be reached under a hunt grup grup call number. Incming calls are signaled n all grup member telephnes in the der in which they are received ( hunt grup) simultaneusly (= grup call) until ne member f the grup accepts the call. Yu can als belng t a team (including executive/secretary nes) in which statin numbers are prgrammed n trunk keys Page 99. Each member f the grup remains available under his her wn statin number. Yu can activate and deactivate the audible signal f a hunt grup, grup call individual trunks in a grup (including an executive/secretary team). If the LED n a prgrammed "US:Jin/leave grup UK:Hunt grup jin/leave" key Page 61 is illuminated, this means that the audible tne was activated f at least ne grup. Special features must be taken int cnsideratin if yur telephne perates with HiPath 5000 (system netwking via PC netwk) Page 107! 93

94 Using Other Team Functins US: Leave grup? UK: Leave hunt grup? US: Jin grup? UK: Jin hunt grup? Yu belng t a hunt grup a grup call: Select and cnfirm 1. rli qli Enter the cde f "leave" "jin". Press the Hunt grup jin/leave key. Yu belng t multiple grups t ne grup with trunk keys (including executive/secretary teams). US: Leave grup? UK: Leave hunt grup? US: Jin grup? UK: Jin hunt grup? rli qli Select and cnfirm 1. Enter the cde f "leave" "jin". Press the "Hunt grup jin/leave" key. 301 x grup name 301 grup name If an "x" appears between grup/trunk number (such as 301) and grup name, the audible tne is active f this grup trunk. N "x" means that the audible tne was deactivated. Next? US: Leave grup? UK: Leave hunt grup? Press the "OK" dialg key t cnfirm yur selectin and display the next grup trunk number and grup name. Select and cnfirm 1. This turns ff the audible tne f the displayed grup trunk. [1] Different Displays in a HiPath 4000 Envirnment Page

95 Using Other Team Functins US: Jin grup? UK: Jin hunt grup? #=Leave all grups? =Rejin all grups * r q Select and cnfirm 1. This turns ff the audible tne f the displayed grup trunk. This turns ff the audible tne f all grups and trunks. Enter the cde f "Leave all grups". This turns ff the audible tne f all grups and trunks. Enter the cde f "Jin all grups". If yu deactivate the audible tne f anther grup trunk, deactivate it f all grups and trunks t which yu belng, a special dial tne sunds when yu lift the handset. Accepting a Call f Anther Member f Yur Team Pickup - grup? Prgram/Service qik Yu can accept calls f ther telephnes in yur team frm yur telephne even while engaged in anther call. T d this, cntact yur service persnnel t find ut if a pickup grup has been cnfigured. Precnditin: Yur telephne rings briefly. "Call f: " appears n the upper display line with the statin number name f the iginat the statin number name f the caller appears n the lwer line. Cnfirm. Press the key. The LED lights up. [1] Different Displays in a HiPath 4000 Envirnment Page

96 Using Other Team Functins Activating and Deactivating a Ringing Grup Yu can have calls f yur telephne signaled audibly at up t five ther internal phnes. The persn wh answers first receives the call. Special features must be taken int cnsideratin if yur telephne perates with HiPath 5000 (system netwking via PC netwk) Page 110! Saving, displaying, and deleting telephnes f the ringing grup: Prgram/Service 81=Ringing grup n? * qle Press the key. The LED lights up. Select and cnfirm 1. Fllw the display prmpts (enter the internal statin number). Is yur telephne a member f a ringing grup, the statin number name f the iginat appears n the upper display line and the statin number name f the caller appears n the lwer line. Remving all telephnes in call ringing grup: Ringing grup ff? rle [1] Different Displays in a HiPath 4000 Envirnment Page

97 Using Other Team Functins Unifm Call Distributin (UCD) If this functin has been cnfigured (cntact yur service persnnel), yu belng t a grup f users (agents) t whm calls are distributed. An incming call is always assigned t the agent wh has had the lngest break withut a call. Lgging n and ff at the beginning and end f yur shift: UCD? Prgram/Service 401=Lg n? * #401=Lg ff? qhde rhde Press the key. The LED lights up. Select and cnfirm 1. Cnfirm. Enter the cde f "Lg n" "Lg ff". T lg n, enter yur identificatin number ("Agent:"). Cntact yur service persnnel t find ut what it is. Lgging n and ff during yur shift: UCD? Prgram/Service #402=Nt available? * 402=Available? rhdf qhdf Press the key. The LED lights up. Select and cnfirm 1. Cnfirm. Enter the cde f "Nt available" "Available". [1] Different Displays in a HiPath 4000 Envirnment Page

98 Using Other Team Functins Requesting and activating a wk time: UCD? Prgram/Service * 403=Wk n? #403=Wk ff? qhdg rhdg UCD? Prgram/Service 404=UCD night n? * #404=UCD night ff? qhdh rhdh UCD? Prgram/Service 405=Calls in queue? * qhdi If yu want t fllw-up n the last call yu answered withut being disturbed, yu can request and activate a wk time. This remves yur telephne frm the call distributin cycle f a prgrammable perid f time until yu lg back n. Press the key. The LED lights up. Select and cnfirm 1. Cnfirm. Enter the cde f "n" "ff". Turning the night service n and ff f UCD: Press the key. The LED lights up. Select and cnfirm 1. Cnfirm. Enter the cde f "n" "ff". Display the number f waiting calls: Press the key. The LED lights up. Select and cnfirm 1. Cnfirm. Enter the cde f "n" "ff". [1] Different Displays in a HiPath 4000 Envirnment Page

99 Team and Executive/Secretary Functins With Trunk Keys Team and Executive/Secretary Functins With Trunk Keys If this functin has been cnfigured (cntact yur service persnnel), yu belng t a team f users f whm special keys were prgrammed: Trunk keys (MULAP keys) Direct statin selectin keys Grup call key (nt n the executive telephne in an executive/secretary team) Ring transfer keys (nly in an executive/secretary team) As a team member, yu can als prgram these keys yurself ("MULAP key", "Direct statin select", "US:Jin/ leave grup UK:Hunt grup jin/leave", "Ring Transfer: n/ff") Page 61. Yu can als prgram a call fwarding key ("Fward Line") f each line. Using Trunk Keys A separate trunk is assigned t each team member. All ther team members have the same trunk keys f these trunks n their telephnes. This means that every team member can use all prgrammed trunk keys. Each team member can als be reached under a separate statin number, if ne was assigned. Meaning f LED Indicatins n Trunk Keys: Trunk key LED is ff - Trunk is free and can be used. Trunk key LED is lit - Trunk is in use. Trunk key LED is flashing rapidly - A call n the trunk needs t be answered. Trunk key LED is flashing slwly - A call n hld is waiting. 99

100 Team and Executive/Secretary Functins With Trunk Keys Answering Calls With Trunk Keys n Precnditin: Yur telephne is ringing and/ the trunk key is flashing rapidly. Press the rapidly flashing trunk key. This is nt necessary if the trunk is autmatically assigned t yu when yu lift the handset press the "Speaker" key in this case the assigned trunk key lights up. Lift the handset. With n-hk dialing: Use speakerphne mde and pen listening (nt available with ptipint 410 ecnmy/ecnmy plus). Making Calls with Trunk Keys n Press the free trunk key that yu want t use t set up yur call. This is nt necessary if the trunk is autmatically assigned t yu when yu lift the handset press the "Speaker" key in this case the assigned trunk key lights up. Dial the statin number. When the ther party answers: Lift the handset. With n-hk dialing: Use speakerphne mde and pen listening (nt available with ptipint 410 ecnmy/ecnmy plus). t Release Using a Trunk Key t Place a Call n Hld and Retrieve It Again Precnditin: Yu are cnducting a call ver a trunk in yur grup. The "US:Hld UK:Cmmn Hld" key has been prgrammed n yur telephne Page 61. Placing a call n hld: Press the "US:Hld UK:Cmmn Hld" key. Replace the handset press the key. Depending n the cnfiguratin (cntact yur service persnnel), this may be necessary s ther team members can als pick up the call n hld. 100

101 Team and Executive/Secretary Functins With Trunk Keys Retrieving the call: Press the slwly flashing trunk key. Switching Between Phne Calls n Multiple Trunks Precnditin: Yu are cnducting a call ver a trunk in yur grup. Anther trunk key starts flashing. Press the flashing trunk key. The first party is placed n hld n the ther trunk. Press the slwly flashing trunk key. The secnd party is placed n hld. Yu can switch between the tw call as many times as yu wish. Always press the slwly flashing trunk key. Fwarding Calls n Lines Prgram/Service * 501=Fward Line: On? qide Yu can immediately fward internal external calls n yur lines t different internal external telephnes (destinatins) even external destinatins are pssible in certain system cnfiguratins. Activating call fwarding f ne trunk activates the functin f all trunk keys assigned t this trunk in yur grup. Press the key. The LED lights up. Press the trunk key yu wish t use. Enter the number f the trunk yu wish t use. If available. Press the "Fward Line" key. (Yu have sted the incmplete "Fward Line" functin n the key, excluding the call fwarding type and destinatin Page 61.) 101

102 Team and Executive/Secretary Functins With Trunk Keys 1=all calls? 2=external calls nly? 3=internal calls nly? US: Save? UK: Save entry? e f g Enter the destinatin number. Cnfirm. If available. Press the "Fward Line" key. (Yu have sted the call fwarding type and destinatin n the "Fward Line" key Page 61.) Deactivating call fwarding: Prgram/Service #501=Fward Line: Off? ride Press the key. The LED lights up. Press the trunk key yu wish t use. Enter the number f the trunk key yu wish t use. If available. Press the "Fward Line" key. If yu have activated call fwarding f a trunk, a special dial tne sunds when the line is seized. Meaning f LED Indicatins n the "Fward Line" Keys: The LED n the "Fward Line" key is ff - call fwarding is nt active f this trunk. LED n the "Fward Line" key is lit - call fwarding is active f this trunk. LED n the "Fward Line" key is flashing slwly - the trunk is a call fwarding destinatin. 102

103 Team and Executive/Secretary Functins With Trunk Keys Using DSS Keys Each team member has a DSS key f every ther member in the team. This enables every team member t reach all ther members f the team directly, simply by pressing a key. Meaning f LED Indicatins n DSS Keys LED n the DSS key is ff - the team member is nt engaged in a phne call. LED n the DSS key is lit - the team member is engaged in a phne call has activated d nt disturb. LED n the DSS key is flashing rapidly - a call has arrived f yu and needs t be answered. LED n the DSS keys is flashing slwly - a caller is trying t reach anther member f yur team, wh has nt yet answered. Using DSS Keys t Answer Calls Precnditin: Yur telephne is ringing and/ a DSS key is flashing. If appl. Press the flashing DSS key. This is nt necessary if yu are receiving a DSS call and the DSS key is flashing rapidly. n Lift the handset. With n-hk dialing: Use speakerphne mde and pen listening (nt available with ptipint 410 ecnmy/ ecnmy plus). Calling a Team Member Directly n Press the direct statin selectin key. If the team member yu wish t reach is engaged in anther call, the DSS key n yur telephne is illuminated. Yu can make the call even in this case. When the ther party answers: Lift the handset. 103

104 Team and Executive/Secretary Functins With Trunk Keys With n-hk dialing: Use speakerphne mde (nt available with ptipint 410 ecnmy/ecnmy plus). Release t Transferring a Call in Prgress Press the DSS key and annunce the call, if desired. Replace the handset. Press the key. n Accepting a Call f Anther Team Member Press the flashing DSS key trunk key. Lift the handset. With n-hk dialing: Use speakerphne mde and pen listening (nt available with ptipint 410 ecnmy/ ecnmy plus). Jining Leaving a Grup Call (Nt f the Executive Telephne in an Executive/Secretary Team) By default, yur telephne rings when a call arrives n yur line. If yu want yur phne t ring even when calls arrive n ther lines, yu can turn yur ringer n and ff f each line in yur grup Page 93. Yur telephne rings (ne time nly every fur secnds) even when yu are engaged in anther call (attentin ring vlume Page 30). 104

105 Team and Executive/Secretary Functins With Trunk Keys Transferring Calls Directly t the Executive (Only in an Executive/Secretary Grup) Nmally, audible signaling f all calls f the executive is heard nly in the secretary s ffice. Yu can activate audible signaling s that calls are nly signaled n the executive telephne and n a secnd telephne assigned t it. Activating ring transfer: Press the Ring Transfer" key. The LED lights up. Prgram/Service 502=Ring Transfer: On? * qidf Press the key. The LED lights up. Press the trunk key yu wish t use. Enter the number f the trunk yu wish t use. Deactivating ring transfer: Press the "Ring Transfer" key. The LED ges ut. Prgram/Service #502=Ring Transfer: Off? ridf Press the key. The LED lights up. Press the trunk key yu wish t use. Enter the number f the trunk yu wish t use. 105

106 Testing the Telephne Testing the Telephne Testing the Telephne Functins Prgram/Service 940=Phne test? * qmhd Yu can test yur telephne functins. Precnditin: Yur telephne is idle. Press the key. The LED lights up. If everything is OK, all LEDs n the telephne start flashing, including the nes n the key mdule (nly the Prgram/Service menu LED lights up) yur statin number appears n the screen all pixels in the display are activated the ringer signal sunds. Checking the Key Assignment Prgram/Service * 91=Prg. feature key? qme Yu can check the assignment f keys n yur telephne t see which functins are prgrammed n which keys. Press the key. The LED lights up. Press the key. The key assignment appears n the screen. US: Anther key? UK: Prgram anther key? US: Exit? UK: End? 106

107 Special Functins in the LAN Special Functins in the LAN If yur telephne is perating in a HiPath 5000 envirnment, multiple HiPath 3000 systems are intercnnected via a LAN (Lcal Area Netwk, e.g. prprietary PC netwk). Yur telephne calls are cnducted via the LAN (PC netwk). If this is the case, yu must take certain special features int cnsideratin when perfming varius functins. These are described belw. Internal DISA? qhk Leaving a Hunt Grup/Grup Call Precnditin: yu belng t a hunt grup/grup call Page 93 f anther HiPath 3000: r Enter the (DISA) call number f the ther HiPath Cnfirm the entry. r Enter the (DISA) call number f yur telephne. Cnfirm the entry. Leave hunt grup? Jin hunt grup? rli qli Enter the cde f "leave" "jin". Yu belng t multiple grups f anther HiPath 3000: Enter the grup number f "Jin/Leave, directed". 107

108 Special Functins in the LAN Internal DISA? qhk r r Transferring Call Fwarding Yu can activate/deactivate call fwarding Page 22 f yur telephne frm ther HiPath 5000 telephnes. Enter the (DISA) call number f the HiPath 3000 t which yur telephne is cnnected. Cnfirm the entry. Enter the (DISA) call number f yur telephne. Cnfirm the entry. Activating this functin: Call fwarding n? 1=all calls? 2=external calls nly? 3=internal calls nly? Save? qe e f g Enter the destinatin number. Cnfirm. Call fwarding ff? re Deactivating this functin: 108

109 Special Functins in the LAN Internal DISA? qhk Using Night Answer If authized (cntact yur service persnnel), yu can define telephnes in ther HiPath 3000 cmmunicatins platfms as the night answer Page 60. r Enter the (DISA) call number f the HiPath 3000 t which the night answer telephne is cnnected. Cnfirm the entry. r Enter the (DISA) call number f the telephne frm which yu wish t activate/deactivate the night answer service. Cnfirm the entry. Activating this functin: Night answer n? Save? qhh Enter the destinatin number (= tempary night answer service). Cnfirm. Deactivating this functin: Night answer ff? rhh 109

110 Special Functins in the LAN Activating and Deactivating a Ringing Grup Yu can have calls f yur telephne signaled audibly at external telephnes at telephnes in ther HiPath 3000 cmmunicatins platfms Page 96. Saving the telephnes f the ringing grup: Prgram/Service 81=Ringng grup n? * qle Press the key. The LED lights up. Add t ringing grup? Add anther statin? Display remve? Select and cnfirm Select and cnfirm, then fllw the perating instructins. Enter the call number. #=Entry cmplete? r Cnfirm. Enter Save? Cnfirm. Exit? Remving all telephnes in call ringing grup: Ringing grup ff? rle 110

111 Special Functins in the LAN Internal DISA? qhk Cntrlling Relays If this feature is cnfigured (cntact yur service persnnel), yu can als cntrl relays Page 91 in ther HiPath 3000 cmmunicatins platfms. r Enter the (DISA) call number f the HiPath 3000 in which the relay is t be cntrlled. Cnfirm the entry. r Enter the (DISA) call number f the telephne frm which yu wish t cntrl the relay. Cnfirm the entry. *90=Cntrl Relay On? #90=Cntrl Relay Off? qmd rmd e... h Enter the cde f "n" "ff". Enter the relay. 111

112 Special Functins in the LAN Internal DISA? qhk Opening the D If this feature is cnfigured (cntact yur service persnnel), yu can als activate the d pener Page 36 in ther HiPath 3000 cmmunicatins platfms. r Enter the (DISA) call number f the HiPath 3000 in which the d is t be pened. Cnfirm the entry. r Enter the (DISA) call number f the telephne frm which yu wish t activate the d pener. Cnfirm the entry. Open d? qje w Enter the call number f the entrance telephne 112

113 Different Displays in a HiPath 4000 Envirnment Different Displays in a HiPath 4000 Envirnment Depending n the system cnfiguratin, nt all functins may appear n the display exactly as shwn in this dcument. The fllwing table gives an verview f these functins and shws yu under which menus they can be fund: Menu Functin Descriptin Destinatins? Fwarding n? Page 22 Change Speed Dial? Page 41 Caller list? Page 39 Ringing grup n? Page 96 UCD? Page 97 Feature Settings? DND n? Page 72 US: Jin grup? Page 93 UK: Jin hunt grup? US: Leave grup? Page 93 UK: Leave hunt grup? Fwarding n? Page 22 Ringer cutff n? Page 72 HF answerback n? Page 34 Waiting tne ff? Page 51 Mute n? Page 19 Suppress call ID? Page 73 Advisy msg. n? Page 82 Use speed dialing? Page 41 Prg. feature key? Page 28 Page 61 PIN / COS? US: Lck phne? Page 76 UK: Changever n? US: Lck all phnes? Page 77 UK: Telephne Lck? Change PIN? Page 78 US: PIN Cde reset? Page 77 UK: Lck cde reset? Tempary Phne? Page 83 Timed reminder n? Page

114 Different Displays in a HiPath 4000 Envirnment Menu Functin Descriptin Me features? DTMF dialing? Page 56 Speaker call? Page 47 Retrieve call? Page 52 Pickup - directed? Page 33 Accunt cde? Page 71 Shw call charges? Page 69 Reset services? Page 85 Trunk flash? Page 58 Tempary MSN? Page 48 US: DISA intern? Page 107 UK: DISA internal? Cancel? Depending n the system cnfiguratin, sme display texts may differ frm the display texts described in this dcument. Please refer t the fllwing table f an verview f such texts: HiPath 3000 Display HiPath 4000 Display Descriptin Call wait.term.? Camp-n terminatin? Call wait.term.ff? Camp-n deact.? Page 51 Caller list? Call lg? Page 39 Change Speed Dial? Speed dialing? Page 41 Ringer cutff n? Ringer n? Page 72 Service? Prgram/Service? View callbacks? Display callbacks? Page

115 Labeling, Dcumentatin und Accessies Labeling, Dcumentatin und Accessies Labeling Key Fields Yu can chse frm the fllwing ptins t label the keys with the functins/call numbers saved ( Page 10, Page 61): Labeling by hand: Labeling strips are delivered with yur ptipint. Write the functin a name n the matching strips within the white field and attach them t yur ptipint. with a cmputer: Yu have avail f a CD Rm (ask yur service persnnel) with the electrnic perating instructins f yur HiPath 3000 / 5000 Page 116. Yu can label yur keypads f each PC. with a cmputer via the Internet: Yu will find the "Online Key Labeling Tl" alng with the user interface under "Dwnlads" "Sftware". Put the labeled strips in the relevant key pad n yur ptipint and place the transparent cver ver them (mat page abve). 115