Automated MCO. 2002, Worldspan L.P. All Rights Reserved.

Transcription

1 2002, Worldspan L.P. All Rights Reserved.

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3 Table of Contents Overview...1 Advantages...1 s - Types...2 Original Issue MCOs...2 Reissue Down MCO...2 Residual Value MCO...2 Methods of Issuing an...3 Automated Mask Display...4 Quick Entries...9 / Reissue Down...10 / Residual Value...12 / Original Issue / No Exchange Document...16 / Original Issue / Exchange Document Page i

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5 Airport Training Guide Overview The (Miscellaneous Charge Order) replaces hand written manual MCOs. An is issued by displaying and completing the template (4BAF). An is printed on ATB2 ticket stock consisting of three coupons: One Auditor s Coupon One Exchange Coupon One Passenger Coupon (Receipt) Advantages No looking for, or waiting for manual MCO forms. No handwriting required. Ticket Agent Report (TAR) is automatically updated. Reissues due the passenger are made easier using the exchange template. Automated Forms Menu Example: AUTOMATED FORMS MENU 1. FIM / FLIGHT INTERRUPTION MANIFEST 2. MCO / MISCELLANEOUS CHARGE ORDER 3. EXB / EXCESS BAGGAGE TICKET 4. SST / SPECIAL SERVICE TICKET 5. TCV / TRANSPORTATION CREDIT VOUCHER 6. LTA / LOST TICKET APPLICATION SELECT (.) --- H/HELP --- E/EXIT 0902 Page 1

6 s - Types Original Issue MCOs These are not used as a result of a ticket reissue and are typically used for: Prepaid Ticket Advice Payment for future Special Services, for example, oxygen charge. Reissue Down MCO Issued for the remaining value of a non-refundable ticket: Exchanged due to a lower fare. Exchanged for another non-refundable ticket of lesser value. (Voluntary Reissue) Residual Value MCO Issued for the remaining value of: An exchanged MCO (except a Reissue Down MCO) or Transportation Credit Voucher (TCV). A refundable ticket being exchanged for a new ticket with a lesser value. Page

7 Methods of Issuing an Using the Mask. INITIAL Screen 4BAF/2 REISSUE DOWN Screen 1 RESIDUAL VALUE Screen 2 ORIGINAL ISSUE Screen 3 ISSUE IN EXCHANGE FOR Screen ISSUED IN EXCHANGE FOR Screen FORM OF PAYMENT Screen FORM OF PAYMENT Screen AUTOMATED MCO 0902 Page 3

8 Automated Mask Display Step Action 1 Display the Automated Forms Menu: ENTRY: 4BAF Response: AUTOMATED FORMS MENU 1. FIM / FLIGHT INTERRUPTION MANIFEST 2. MCO / MISCELLANEOUS CHARGE ORDER 3. EXB / EXCESS BAGGAGE TICKET 4. SST / SPECIAL SERVICE TICKET 5. TCV / TRANSPORTATION CREDIT VOUCHER 6. LTA / LOST TICKET APPLICATION SELECT (.) --- H/HELP --- E/EXIT 2 Type (2) in the SELECT field and enter to choose the option for MCO / Miscellaneous Charge Order. AUTOMATED FORMS MENU 1. FIM / FLIGHT INTERRUPTION MANIFEST 2. MCO / MISCELLANEOUS CHARGE ORDER 3. EXB / EXCESS BAGGAGE TICKET 4. SST / SPECIAL SERVICE TICKET 5. TCV / TRANSPORTATION CREDIT VOUCHER 6. LTA / LOST TICKET APPLICATION SELECT (2) --- H/HELP --- E/EXIT Page

9 3 The Miscellaneous Charge Order template displays. Response: ************** MISCELLANEOUS CHARGE ORDER ************ LNAME ( ) FNAME ( ) REASON ( ) 1-REISSUE DOWN 2-RESIDUAL VALUE 3-ORIGINAL ISSUE CUR (USD) AMT ( ) CUR ( ) EQUIV AMT ( ) EXCHANGE RATE ( ) CUR (USD) TAX ( ) TOTAL ( ) PNR LOCATOR ( ) A/L FLT DATE BRD OFF PRINT Y/N 1 ( ) 2 ( ) 3 ( ) 4 ( ) 5 ( ) 6 (N) OPTION (C) -- H/HELP -- R/RETURN -- E/EXIT -- C/CONFIRM Field LNAME - Last Name FNAME - First Name Explanation - The last name field is mandatory. - The maximum number of characters allowed is twenty five (25) - Content is edited for alpha characters and special characters of. and - only. - Auto-filled if a PNR is present in the AAA. - The first name field is mandatory. - The maximum number of characters allowed is thirteen (13). - Content is edited for alpha characters and special characters of. and - only. - Auto-filled if a PNR is retrieved Page 5

10 REASON - MCO reason CUR - Base Currency AMT - Base Amount CUR - Currency for Equivalent Amount - Used by the mask segments to tell which secondary screen to display. - The first name field is a mandatory field. - Its content is edited for a "1", "2", or "3". - The Base Currency field is a mandatory field. - Edited for alpha characters only. - Maximum/minimum number of alpha characters allowed in this field is three (3). - Auto-filled with the local currency code, the default is USD. - The Base Amount field is a mandatory field. - Edited for numeric characters and '.' only. - The maximum number of numbers allowed in this field is eight (8). - This field is not auto-filled. - The Currency for Equivalent Amount field is not a mandatory field. - Edited for alpha characters only. - The maximum number of alpha characters allowed in this field three (3). - This field is not auto-filled. Page

11 EQUIV AMT - Equivalent Amount - The Equivalent fare paid field is not a mandatory field. - When this field is present, it is edited for numeric characters and - only. - The maximum number of numbers in this field is eight (8). - This field is not auto-filled. EXCHANGE RATE CUR - Currency for Total Amount - The Exchange Rate field is not a mandatory field. - It is edited for numeric characters and '.' only. - The maximum number of numbers allowed is fourteen. (14). - This field is not auto-filled. - The Currency for total amount field is a mandatory field. - Edited for alpha characters only. - Maximum number of alpha characters allowed is three (3). - Field is auto-filled with the local currency or defaults to USD. - When an equivalent amount is not entered, the three-letter currency code used in the Currency for Total Amount field must match the threeletter currency code entered in the Currency for the Base Amount field Page 7

12 - When an equivalent amount is entered, the three-letter currency code used in the Currency for Total Amount field must be the same threeletter currency code entered in the Currency for Equivalent Amount field. TAX - Tax Amount TOTAL - Total Amount - The TAX is not a mandatory field. - Edited for numeric characters and '.' only. - Maximum number of numbers allowed for the tax amount is eight (8). - This field is not auto-filled. - The Total Amount is a mandatory field. - Edited for numeric characters and '.' only. - The maximum number of numbers allowed in this field is eight (8). - When an Equivalent Amount is not entered, the Total Amount field must be equal to the base fare amount plus any tax amount entered in the tax field. - When an Equivalent Amount is entered, the Total Amount field must be equal to the Equivalent Amount plus any tax amount entered in the tax field. Page

13 PNR LOCATOR - This is not a mandatory field, and the contents are not edited. - If a PNR is retrieved, this field is auto-filled. The next five fields are auto-filled from the first active ('HK') host itinerary segment found in the PNR. If there is not a PNR, the agent needs to complete these fields manually. These fields are not mandatory and are not edited. A/L- FLT- DATE- BRD- OFF- PRINT- Airline Code, auto filled Flight number Departure date, in DDMMM format Boardpoint Off point This field advises whether to print the itinerary on the MCO. The default is N. Quick Entries Entry 4BAF/2 4BAF/2#Nn 4BAF/2Nn.n 4BAF/2#N.n-n.n 4BAF/2#Nn.n/n.n-n.n Explanation Display MCO 1 st mask Displays MCO mask for all names in the name field selected. (n=name item) Displays MCO Mask for name selected. Displays MCO Mask for range of names selected. Displays MCO Mask for names and ranges of names selected Page 9

14 / Reissue Down The REISSUE DOWN mask is used to issue an MCO on a restricted fare when a new ticket is exchanged for an old ticket with a lesser value. Step Action 1 With displayed PNR, the following entry bypasses the Automated Forms Menu: ENTRY: 4BAF/2 -OR- 4BAF/MCO Response: ************ MISCELLANEOUS CHARGE ORDER ************ LNAME (SMITH ) FNAME (JOHN ) REASON (1) 1-REISSUE DOWN 2-RESIDUAL VALUE 3-ORIGINAL ISSUE CUR (USD) AMT (72.00 ) CUR ( ) EQUIV AMT ( ) EXCHANGE RATE ( ) CUR (USD) TAX ( ) TOTAL (72.00 ) PNR LOCATOR (NBPNGL ) A/L FLT DATE BRD OFF PRINT Y/N 1 (KX ) 2 (00555) 3 (15DEC) 4 (MIA) 5 (GCM) 6 (N) OPTION (C) -- H/HELP -- R/RETURN -- E/EXIT -- C/CONFIRM (C) to confirm. 2 Response: ISSUED IN EXCHANGE FOR (REFUND ) ORIGINAL FORM OF PAYMENT (CASH ) ORIG ISSUE: TKT ( ) DATE (15NOV01) CITY (MIA) ASSOCIATED TO TKT NBR ( ) OPTION (C) -- H/HELP -- R/RETURN -- E/EXIT -- C/CONFIRM-PRINT (C) to confirm. Response: AUTOMATED MCO ISSUED Page

15 Step Field ISSUED IN EXCHANGE FOR - Old ticket number exchanged Action Explanation - Mandatory field, content is not edited. - Agent enters this information. ORIGINAL FORM OF PAYMENT ORIG ISSUE - Not a mandatory field; content is not edited. - Agent enters this information. These three fields contain information of the first ticket exchanged. They are not mandatory fields. TKT - Original ticket number - Field is edited for numeric characters only. DATE - Date the original ticket was issued - Field is edited for alphanumeric character only. CITY - 3 character city code where the original ticket was issued - Field is edited for alphanumeric character only. ASSOCIATED TO TKT NBR - New ticket number the MCO needs to be associated to in the TAR. - Mandatory field. - Edited for alphanumeric characters only. - The agent enters this information Page 11

16 / Residual Value Step 1 From a retrieved PNR: Action ENTRY: 4BAF/2 -OR- 4BAF/MCO Response: ************** MISCELLANEOUS CHARGE ORDER ************ LNAME (SMITH ) FNAME (JOHN ) REASON (2) 1-REISSUE DOWN 2-RESIDUAL VALUE 3-ORIGINAL ISSUE CUR (USD) AMT (75.00 ) CUR ( ) EQUIV AMT ( ) EXCHANGE RATE ( ) CUR (USD) TAX ( ) TOTAL (75.00 ) PNR LOCATOR (NBPNGL ) A/L FLT DATE BRD OFF PRINT Y/N 1 (KX ) 2 (00555) 3 (15DEC) 4 (MIA) 5 (GCM) 6 (N) OPTION (C) -- H/HELP -- R/RETURN -- E/EXIT -- C/CONFIRM (C) to confirm. Page

17 Step Action 2 This is the second screen to display if reason 2 is selected. The RESIDUAL VALUE mask is used to issue an MCO on an unrestricted fare if a new ticket is exchanged for an old ticket and its value is less than the old ticket. None of the fields in this mask are auto filled. Response: TYPEOFSRVC (NON-REFUNDABLE TRANSPORTATION VOUCHER ) TO (KX ) AT (MIAMI FL ) ISSUED IN EXCHANGE FOR ( ) ORIGINAL FORM OF PAYMENT (CASH ) ORIGINAL ISSUE: TKT ( ) DATE (16NOV01) CITY (MIA) ISSUED IN CONNECTION WITH ( ) ASSOCIATED TO TKT NBR ( ) ENDORSMNTS (VALID ON KX ONLY ) REMARKS ( ) REMARKS ( ) OPTION (C) -- H/HELP -- R/RETURN -- E/EXIT -- C/CONFIRM-PRINT (C) to confirm. Response: AUTOMATED MCO ISSUED Field TYPEOFSRVC - Type of service. TO - Free flow text Explanation - Mandatory field. - Edited for alphanumeric characters only. - The agent is able to enter a message up to 51 characters long. - The agent enters this information. - Mandatory field. - Edited for alphanumeric characters only Page 13

18 Step Field AT - Free flow text Action Explanation - The agent enters this information. - Mandatory field. - Edited for alphanumeric characters only. ISSUED IN EXCHANGE FOR - Old ticket number that was exchanged ORIGINAL FORM OF PAYMENT ORIGINAL ISSUE - These three fields contain information on the first ticket that was exchanged. They are not mandatory fields. - Mandatory field. - Edited for alphanumeric characters only. -The agent enters this information. - Mandatory field. - The agent enters this information. - Edited for alphanumeric characters only. TKT - Original ticket number - This field is edited for numeric character only. DATE - Date the original ticket was issued - Edited for alphanumeric characters only. CITY - 3 character city code where the original ticket was issued - Edited for alphanumeric characters only. Page

19 Step Field ISSUED IN CONNECTION WITH Action Explanation - Not a mandatory field. - The agent enters this information. - Edited for alphanumeric characters only, no spaces allowed. ASSOCIATED TO TKT NBR ENDORSEMENTS - Free form text REMARKS - Free form text - It is the new ticket number the MCO needs to be associated to in the TAR. - Mandatory field. - Edited for alphanumeric character only. - The agent enters this information. - Not a mandatory field. - The agent enters this information. - This field is not edited. - Not a mandatory field. - The agent enters this information. - This field is not edited Page 15

20 / Original Issue / No Exchange Document Step 1 From a retrieved PNR. Action ENTRY: 4BAF/2 Response: **************** MISCELLANEOUS CHARGE ORDER **************** LNAME (SMITH ) FNAME (JOHN ) REASON (3) 1-REISSUE DOWN 2-RESIDUAL VALUE 3-ORIGINAL ISSUE CUR (USD) AMT (72.00 ) CUR ( ) EQUIV AMT ( ) EXCHANGE RATE ( ) CUR (USD) TAX ( ) TOTAL (72.00 ) PNR LOCATOR (NBPNGL ) A/L FLT DATE BRD OFF PRINT Y/N 1 (KX ) 2 (00555) 3 (15DEC) 4 (MIA) 5 (GCM) 6 (N) OPTION (C) -- H/HELP -- R/RETURN -- E/EXIT -- C/CONFIRM (C) to confirm. 2 Response: TYPEOFSRVC (AIR TRANSPORTATION ) TOUR CODE ( ) TO (KX ) AT (ANYWHERE ) ISSUED IN CONNECTION WITH ( ) ENDORSMNTS (VALID ON KX ONLY ) REMARKS ( ) REMARKS ( ) EXCHANGE - IF YES TYPE Y AND ENTER (N) OPTION (C) -- H/HELP -- R/RETURN -- E/EXIT -- C/CONFIRM (C) to confirm. Page

21 3 Response: ********************* FORM OF PAYMENT MASK ********************* CUR USD TOTAL FOP1 (CCCA P1003 ) APVL (N1701 ) AMT (72.00 ) FOP2 ( ) APVL ( ) AMT ( ) OPTION (C) -- H/HELP -- R/RETURN -- E/EXIT -- C/CONFIRM-PRINT (C) to confirm. 4 Response: AUTOMATED MCO ISSUED / Original Issue / Exchange Document Step 1 From a retrieved PNR. Action ENTRY: 4BAF/2 -OR- 4BAF/MCO Response: LNAME (SMITH ) FNAME (JOHN ) REASON (3) 1-REISSUE DOWN 2-RESIDUAL VALUE 3-ORIGINAL ISSUE CUR (USD) AMT (78.00 ) CUR ( ) EQUIV AMT ( ) EXCHANGE RATE ( ) CUR (USD) TAX ( ) TOTAL (78.00 ) PNR LOCATOR (NBPNGL ) A/L FLT DATE BRD OFF PRINT Y/N 1 (KX ) 2 (00555) 3 (15DEC) 4 (MIA) 5 (GCM) 6 (N) OPTION (C) -- H/HELP -- R/RETURN -- E/EXIT -- C/CONFIRM (C) to confirm Page 17

22 2 Response: TYPEOFSRVC (AIR TRANSPORTATION ) TOUR CODE ( ) TO (KX ) AT (ANYWHERE ) ISSUED IN CONNECTION WITH ( ) ENDORSMNTS (VALID ON KX ONLY ) REMARKS ( ) REMARKS ( ) EXCHANGE - IF YES TYPE Y AND ENTER (Y) OPTION (C) -- H/HELP -- R/RETURN -- E/EXIT -- C/CONFIRM (C) to confirm. 3 Response: ******************** ISSUED IN EXCHANGE FOR ******************** TKT NO. CK DIGIT COUPONS VALUE 1 ( ) 2 (0) 3 (1 ) 4 (78.00 ) 1 ( ) 2 ( ) 3 ( ) 4 ( ) 1 ( ) 2 ( ) 3 ( ) 4 ( ) 1 ( ) 2 ( ) 3 ( ) 4 ( ) ORIGINAL ISSUE: TKT ( ) DATE (20NOV01) CITY (MIA) ORIGINAL FORM OF PAYMENT (CCCA P1003) TYPE OF EXCH (E) A/ADD COLL - E/EVEN - M/REFUND MCO - R/REFUND OPTION (C) -- H/HELP -- R/RETURN -- E/EXIT -- C/CONFIRM (C) to confirm. Field TKT NO - Exchanged Ticket Number Explanation - The Exchanged Ticket Number field is a mandatory field. - The content of this field is edited for numeric characters only. - Up to four ticket numbers can be entered, one in each line. Page

23 Field CK DIGIT - Exchanged Ticket Check Digit COUPONS - Exchanged Ticket Coupons VALUE - Value of Exchanged Ticket ORIGINAL ISSUE TKT - Original Issue Ticket Number ORIGINAL ISSUE DATE - Date of Original Issue Explanation - The Check Digit field is a mandatory field - The content of this field is edited for numeric characters only. - The check digit for the Exchanged Ticket number is entered in this field. - The Coupons field is a mandatory field for transportation tickets only. - The content in this field is edited for the numeric characters of 1, 2, 3 or 4 only. - The Value field is a mandatory field except for Transportation tickets or MCO Refund. - This field is edited for numeric characters and '.' only. - The value of the Exchanged Ticket number is entered in this field. - The Original Issue Ticket field is not a mandatory field. - The content of this field is not edited. - The Original Issue Ticket number is entered in this field. - The Original Issue Date field is not a mandatory field. - The content of this field is not edited. - The Date of the Original Ticket Issue is entered in this field Page 19

24 ORIGINAL ISSUE CITY - City of Original Issue ORIGINAL FORM OF PAYMENT - Form of Payment for Original Issue TYPE OF EXCH - Type of Exchange - The Original Issue City field is not a mandatory field. - The content of this field is not edited. - The City of the Original ticket issued is entered in this field. - The Original Form of Payment field is not a mandatory field. - The content of this field is not edited. - The form of payment for the Original Issue Ticket is entered in this field. - The Type of Exchange field is a mandatory field. - The content of this field is edited for an 'A', 'E', M or R. 4 Response: AUTOMATED MCO ISSUED Page