Travelport Electronic Miscellaneous Document Generator (EMD Generator)

Transcription

1 Travelport Electronic Miscellaneous Document Generator (EMD Generator) For Smartpoint App Application Version Guide Version July 2012 Travelport 1

2 26 July 2012 Travelport 2

3 Contents Travelport Electronic Miscellaneous Document Generator (EMD Generator)... 1 For Smartpoint App... 1 Application Version Guide Version EMD Generator... 4 Installing EMD Generator... 4 Prerequisites... 4 Installation Details... 5 Installation Steps... 5 Using EMD Generator... 6 Getting started...6 Starting EMD Generator... 6 Using the application... 7 Issuing EMD(s) July 2012 Travelport 3

4 EMD Generator EMD Generator provides a quick and easy way to generate the Service Segment (SVC) and issue an EMD on Galileo for change fees on both BA and AY when using Smartpoint. Options include: Creating SVC segments Issuing EMDs Removing SVC segments after issuing EMDs Adding configurable Notepad remarks Adding configurable DI remarks Adding OSI Multiple passengers support Only RFI code / RFI sub codes D/992 are supported What is not supported in version o Tickets not issued on the carrier for the selected segment o Tickets that do not have a status of either Open or APRT o Any booking containing Infants Installing EMD Generator EMD Generator is an optional product within the Travelport portfolio. Access to download the software will be provided by the customer s sales representative. Prerequisites Microsoft Windows XP or later. Galileo Desktop version 2.5. Smartpoint 2.2 or above Microsoft Windows installer 3.0 or later. Microsoft.NET July 2012 Travelport 4

5 Installation Details EMD Generator is a single file.msi install package and uses a standard windows installation wizard. EMD Generator installs into the sub directories of Program Files or Program Files (x86). Installation Steps Close Smartpoint and Galileo Desktop. During the installation you will be prompted to install for just me or all users either can be selected but Travelport recommends All users be selected. Run the MSI file and click next to step through the installation process. o Note. if the file has been ed to you will need to rename it before you can run it. Typically the file name on will end.ms_ and should be renamed to.msi. Restart Galileo Desktop. 26 July 2012 Travelport 5

6 Using EMD Generator Getting started Before launching EMD Generator ensure you are signed into Galileo and if using service bureau please ensure you have emulated. Open the booking you wish to issue an EMD for and launch EMD Generator. Starting EMD Generator EMD Generator is started by: In Smartpoint type #EMD 26 July 2012 Travelport 6

7 Using the application Issuing an EMD is a two-step process first you must add an SVC segment and then you issue the EMD. Adding the SVC(s) After typing #EMD in Smartpoint the app will load and display any AY or BA segments. Once the application has loaded the above screen is shown. Select the segment which the EMD will pertain to. This is done by clicking on the segment within the grid. The selected segment will turn blue indicating it has been selected. Enter the amount of the EMD in the amount box If the amount is not know this can normally be found in the penalties section of the fare rules. 26 July 2012 Travelport 7

8 Note: both the RFI and EMD RFI Sub codes are currently pre-set, future versions will allow the selection of codes based on the service being charged. Click on Add SVC to add the SVC (or SVCs for multiple passenger PNRs). Example above shows the SVC in Smartpoint. Note: If multiple passengers exist an SVC will be added for each passenger in the booking, each SVC will be added with the amount entered in the amount box. Issuing EMD(s) Once the SVC(s) have been entered the application will switch automatically to the Issue EMD tab. Select the SVC by clicking on it in the grid and it will turn blue to indicate it has been selected. Select the correct ticket number from the Select ticket number dropdown. If there is only one ticket in the booking this will be automatically selected. Select the options required from the check boxes. 26 July 2012 Travelport 8

9 Options Insert OSI remark This option automatically inserts the OSI for the carrier as below: Remove SVC Segment after issue This option removes the SVC(s) segments after the application has issued the EMD. This option is used to improve the appearance of the itinerary when viewed by the customer if required. Add DIs Remarks This option adds the pre-configured DI remarks to the booking file. Note: Notepads are always automatically added to the booking file if configured. Click the Issue EMD button to issue the EMD and the following message box will be displayed following the successful issuing of the EMD. Please note: for Bookings with multiple passengers an EMD will be issued for each Passenger within the booking. 26 July 2012 Travelport 9

10 Configuring DIs and Notepad remarks You can set up Notepad and DI remarks to meet you own system needs by editing a simple file installed with the application. The file is installed to the following location by default: C:\Program Files (x86)\travelport\travelport EMDGenerator\XMLs on 64 bit PCs C:\Program Files\Travelport\Travelport EMDGenerator\XMLs on 32 bit PCs The file name is: EMDConfiguration.xml The file by default contains the following entries: <?xml version="1.0" encoding="utf-8"?> <userkeys> <key>di.ft-emd-%emdnumber%</key> <key>np.h*%carrier%%flightnumber% EMD NUMBER %EMDNUMBER%</key> </userkeys> Additional entries can be made by changing the file and using substitution values Supported substitution values Substitutions values are used to allow the creation of DIs and NPs to meet your systems and booking file needs. %FLIGHTNUMBER% %EMDNUMBER% %CARRIER% %AMOUNT% %DATE% %DESTINATION% %ORIGIN% %RFICODE% %RFISUBCODE% For example <userkeys> <key>di.ft-emd-%emdnumber%</key> <Key>DI.FT- EMD AMOUNT %AMOUNT%</Key> <key>np.h*%carrier%%flightnumber% EMD NUMBER %EMDNUMBER%</key> </userkeys> The above file will add an additional DI and substitute the %AMOUNT% with the value of the EMD amount. Note: DIs and the NPs are added for each EMD generated by the application. 26 July 2012 Travelport 10