Cisco Service Level Agreement Manager

Transcription

1 Cisco Service Level Agreement Manager Titlepage Supports Management Module SM-CIS1013 Device Management

2 Copyright Notice Document Copyright April 2002 by Aprisma Management Technologies, Inc. All rights reserved worldwide. Use, duplication, or disclosure by the United States government is subject to the restrictions set forth in DFARS (c)(1)(ii) and FAR Liability Disclaimer Aprisma Management Technologies, Inc. ( Aprisma ) reserves the right to make changes in specifications and other information contained in this document without prior notice. In all cases, the reader should contact Aprisma to inquire if any changes have been made. The hardware, firmware, or software described in this manual is subject to change without notice. IN NO EVENT SHALL APRISMA, ITS EMPLOYEES, OFFICERS, DIRECTORS, AGENTS, OR AFFILIATES BE LIABLE FOR ANY INCIDENTAL, INDIRECT, SPECIAL, OR CONSEQUENTIAL DAMAGES WHATSOEVER (INCLUDING BUT NOT LIMITED TO LOST PROFITS) ARISING OUT OF OR RELATED TO THIS MANUAL OR THE INFORMATION CONTAINED IN IT, EVEN IF APRISMA HAS BEEN ADVISED OF, HAS KNOWN, OR SHOULD HAVE KNOWN, THE POSSIBILITY OF SUCH DAMAGES. Trademark, Service Mark, and Logo Information SPECTRUM, IMT, and the SPECTRUM IMT/VNM logo are registered trademarks of Aprisma Management Technologies, Inc., or its affiliates. APRISMA, APRISMA MANAGEMENT TECHNOLOGIES, the APRISMA MANAGEMENT TECHNOLOGIES logo, MANAGE WHAT MATTERS, DCM, VNM, SpectroGRAPH, SpectroSERVER, Inductive Modeling Technology, Device Communications Manager, SPECTRUM Security Manager, and Virtual Network Machine are unregistered trademarks of Aprisma Management Technologies, Inc., or its affiliates. For a complete list of Aprisma trademarks, service marks, and trade names, go to All referenced trademarks, service marks, and trade names identified in this document, whether registered or unregistered, are the intellectual property of their respective owners. No rights are granted by Aprisma Management Technologies, Inc., to use such marks, whether by implication, estoppel, or otherwise. If you have comments or concerns about trademark or copyright references, please send an to spectrum-docs@aprisma.com; we will do our best to help. Restricted Rights Notice (Applicable to licenses to the United States government only.) This software and/or user documentation is/are provided with RESTRICTED AND LIMITED RIGHTS. Use, duplication, or disclosure by the government is subject to restrictions as set forth in FAR (June 1987) Alternate III(g)(3) (June 1987), FAR (June 1987), or DFARS (c)(1)(ii) (June 1988), and/or in similar or successor clauses in the FAR or DFARS, or in the DOD or NASA FAR Supplement, as applicable. Contractor/manufacturer is Aprisma Management Technologies, Inc. In the event the government seeks to obtain the software pursuant to standard commercial practice, this software agreement, instead of the noted regulatory clauses, shall control the terms of the government's license. Virus Disclaimer Aprisma makes no representations or warranties to the effect that the licensed software is virus-free. Aprisma has tested its software with current virus-checking technologies. However, because no antivirus system is 100 percent effective, we strongly recommend that you write-protect the licensed software and verify (with an antivirus system in which you have confidence) that the licensed software, prior to installation, is virus-free. Contact Information Aprisma Management Technologies, Inc. 273 Corporate Drive Portsmouth, NH Phone: U.S. toll-free: Web site: Device Management Page 2 Cisco Service Level Agreement Manager

3 Contents INTRODUCTION 4 Purpose and Scope...4 Required Reading...4 Supported Devices...5 The SPECTRUM Model...5 INDEX 16 SLC LIST VIEW 6 Service Level Contract View...7 DNS Metric View...7 Metric Values...7 Device Spec. List...8 UDP Metric View...8 Metric Values...8 Device Spec. List...9 HTTP Metric View...10 Metric Values...10 Device Spec. List...11 ICMP Metric View...11 Metric Values...11 Device Spec. List...12 VOIP Metric View...12 Metric Values...12 Device Spec. List...13 MODEL INFORMATION VIEW 14 SLAM Administration...15 Device Management Page 3 Cisco Service Level Agreement Manager

4 Introduction This section introduces the SPECTRUM Device Management documentation for the Cisco Service Level Agreement Manager (SLAM). This introduction contains the following topics: Purpose and Scope Required Reading Supported Devices (Page 5) The SPECTRUM Model (Page 5) Purpose and Scope Use this document as a guide for managing the Cisco SLAM devices described on Page 5 with SPECTRUM management module SM-CIS1013. This document describes the icons, menus, and views that enable you to remotely monitor, configure, and troubleshoot Cisco SLAM devices through software models in your SPECTRUM database. Information specific to SM-CIS1013 is what is primarily included in this document. For general information about device management using SPECTRUM and explanations of SPECTRUM functionality and navigation techniques, refer to the topics listed under Required Reading. Required Reading To use this documentation effectively, you must be familiar with the information covered by the other SPECTRUM online documents listed below. Getting Started with SPECTRUM for Operators Getting Started with SPECTRUM for Administrators How to Manage Your Network with SPECTRUM SPECTRUM Views SPECTRUM Menus SPECTRUM Icons SPECTRUM Software Release Notice Device Management Page 4 Cisco Service Level Agreement Manager

5 Introduction Supported Devices SPECTRUM management module SM-CIS1013 currently lets you model the Cisco SLAM. This software application allows you to access the services and features of the Cisco Service Level Agreement Manager (SLAM) through a Ciscowritten XML (Extensible Markup Language) interface. The SPECTRUM Model The model type for the Cisco SLAM devices is CiscoSLM. Modeling results in the creation of Device icons that represent the device inside of SPECTRUM. Figure 1 shows the appearance of the Device icon. Note: Supported Devices Alarms for models of CiscoSLM are Disabled by default. When alarms are disabled, loss of contact results in the model transitioning to a suppressed state which is reflected by the icon turning gray. This alarm functionality can be enabled globally by setting the Enable_Alarms attribute to TRUE in the database. Figure 1: Device Icon Model Name Device icon in the topology view CiscoSLM Device Management Page 5 Cisco Service Level Agreement Manager

6 SLC List View This section provides a brief description of the SLC List view. Access: From the Icon Subviews menu for the Device icon, select SLC List. The Service Level Contract List view (SLC) provides specific information on each of the service contract agreements. Figure 2 displays an example of the SLC List view. This view provides the following information: SLC Handle A number assigned to each service contract. Name The name of each service contract. Double-click an entry in this column to launch the SLC Contract view. Last Modified Time The last time a service contract was modified. Figure 2: Cisco SLAM SLC View File View Tools Bookmarks Model Name Sort Find Update SLC Handle SpectroGRAPH: Model Name Help CISCO SLAM SLC VIEW Network Address Print SLC List Name Last Time Modified Model Name of type CiscoSLM of Landscape node: Primary Device Management Page 6 Cisco Service Level Agreement Manager

7 SLC List View Service Level Contract View Access: From the SLC List view, double-click any entry in the Name field. This view contains the following information. SLA Handle The number of the Service Level Agreement associated with the SLC. Name The name of the Service Level Agreement. Last Modified Time the ddmmyy that this field was updated. Apply Times The days of the week and time that the SLA apply. For example, you can have the SLA apply Monday through Friday 9:00 a.m. to 5:00 p.m. Each entry in the name field will launch one of these five views: DNS Metric View UDP Metric View (Page 8) HTTP Metric View (Page 10) ICMP Metric View (Page 11) VOIP Metric View (Page 12) These views are described in the rest of this section. DNS Metric View Service Level Contract View Access: Double-click any entry in the Name field of the Service Level Contract View. The DNS Metric measures the response time of a DNS server. A DNS request is sent from the SAA device to a specific DNS server to resolve the user specified IP address. This view provides the following information. Metric Values Sampling Interval An interval that a DNS probe should be sent in minutes. Allowed values are: 1,5,10,15, or 30 minutes. The default is 5 minutes. Test IP Address The address to use in the DNS reverse name lookup test. If not included, the address of the SLM server host will be used. Avg. Hourly Latency The threshold value for the average hourly latency. The number should be a whole number representing latency in milliseconds. Avg. Daily Latency The threshold value for the average daily latency. The number should be a whole number representing latency in milliseconds. Device Management Page 7 Cisco Service Level Agreement Manager

8 SLC List View Daily Availability The expected availability percentage for any given day. The number should be a floating point number such as 99.9 or The possible range is 0.00 to Monthly Availability The expected availability percentage for any given month. The number should be a floating point number such as 99.9 or The possible range is 0.00 to Device Spec. List Source Device This is the SAA compatible device that will send a DNS probe to the DNSserver. The DNSource Device must already be in existence in the RME inventory database and supported by the SAA. Target device The domain name of the DNS server to test. Create Time The time the server pair was add to the Service Level Agreement. The SLM will fill in the field. This field helps the reporting framework know how much historical data is available. UDP Metric View Service Level Contract View Access: Double-click on any entry in the Name field for the Service Level Contract View. This metric is primarily used to measure the UDP latency between two devices. It differs from the ICMP Metric in that it is using the UDP Protocol rather than IP. In addition to latency, this metric allows users to monitor availability, MTBF, and MTTR of the path between two devices. This view contains the following information. Metric Values Sampling Interval An interval that an UDP probe should be sent in minutes. Allowed values are: 1,5,10,15, or 30 minutes. The default is 5 minutes. Payload Size The number of bytes to include in the data section of the UDP packet. This must be between 28 and 1500 octets. The default is 64. Type of Service (TOS) The type of Service value for the UDP probe packet. This can be a number from 0 to 63. The default is 0. Device Management Page 8 Cisco Service Level Agreement Manager

9 SLC List View UDP Port The port number on the target device to which the packets will be sent. The default is 7. Avg. Hourly Latency The threshold value for the average hourly latency. The number should be a whole number representing latency in milliseconds. Avg. Daily Latency The threshold value for the average daily latency. The number should be a whole number representing latency in milliseconds. Daily Availability The expected availability percentage for any given day. The number should be a floating point number such as 99.9 or The possible range is 0.00 to Monthly Availability The expected availability percentage for any given month. The number should be a floating point number such as 99.9 or The possible range is 0.00 to Device Spec. List Service Level Contract View Source Device This is the SAA compatible device that will send a probe to the server. The device must already be in existence in the RME inventory database and supported by the SAA. Target Device The fully qualified domain name of the target device. Create Time The time the server pair was added to the Service Level Agreement. The SLM will fill in the field. This field helps the reporting framework know how much historical data is available. Device Management Page 9 Cisco Service Level Agreement Manager

10 SLC List View HTTP Metric View Access: Double-click any entry in the Name field for the Service Level Contract View. The HTTP Metric is used to measure the response time of the web server. An HTTP request is sent from the SAA device to a specified web server to retrieve a user specific response time, the HTTP metric allows the user to monitor availability of the web server. This view contains the following information. Metric Values Sampling Interval An interval that an HTTP probe should be sent in minutes. Allowed values are: 1,5,10,15, or 30 minutes. The default is 5 minutes. Proxy Server The hostname of the proxy server to be used for the target device. If the element is blank, then no proxy server is used. Name Server The name of the server that the SAA source device should use to resolve the HTTP server s hostname. If this field is blank, then no proxy server is used. Service Level Contract View Type of Service (TOS) The type of Service value for the HTTP probe packet. This can be a number from 0 to 63. The default is 0. Cache Enabled Defines whether the HTTP Server should use its cache. Possible values are True or False. The default is False. Avg. Hourly Latency The threshold value for the average hourly latency. The number should be a whole number representing latency in milliseconds. Avg. Daily Latency The threshold value for the average daily latency. The number should be a whole number representing latency in milliseconds. Daily Availability The expected availability percentage for any given day. The number should be a floating point number such as 99.9 or The possible range is 0.00 to Monthly Availability The expected availability percentage for any given month. The number should be a floating point number such as 99.9 or The possible range is 0.00 to Device Management Page 10 Cisco Service Level Agreement Manager

11 SLC List View Device Spec. List Source Device This is the SAA compatible device that will send a probe to the server. The device must already be in existence in the RME inventory database and supported by the SAA. Target Device The domain name of the HTTP server to test. Create Time The time the server pair was added to the Service Level Agreement. The SLM will fill in the field. This field helps the reporting framework to know how much historical data is available. ICMP Metric View Service Level Contract View Access: Double-click any entry in the Name field for the Service Level Contract view. The metric is used to define the source and destination of devices with ICMP. This view contains the following information. Metric Values Type of Service (TOS) The type of Service value for the ICMP probe packet. This can be a number from 0 to 63. The default is 0. Sampling Interval An interval that an ICMP probe should be sent in minutes. Allowed values are: 1,5,10,15, or 30 minutes. Payload Size The number of bytes to include in the data section of the ICMP packet. This must be between 28 and 1500 octets. The default is 64. Avg. Hourly Latency The threshold value for the average hourly latency. The number should be a whole number representing latency in milliseconds. Device Management Page 11 Cisco Service Level Agreement Manager

12 SLC List View Avg. Daily Latency The threshold value for the average daily latency. The number should be a whole number representing latency in milliseconds. Daily Availability The expected availability percentage for any given day. The number should be a floating point number such as 99.9 or The possible range is 0.00 to Monthly Availability The expected availability percentage for any given month. The number should be a floating point number such as 99.9 or The possible range is 0.00 to Device Spec. List Source Device This is the SAA compatible device that will send a probe to the server. The device must already be in existence in the RME inventory database and supported by the SAA. Target Date The fully qualified domain name of the target device server. Service Level Contract View Create Time The time the server pair was added to the Service Level Agreement. The SLM will fill in this field. VOIP Metric View Access: Double-click any entry in the Name field for the Service Level Contract View. This metric is used to measure the jitter between two SAA devices. This view contains the following information. Metric Values Sampling Interval An interval that the jitter probe should be sent in minutes. Allowed values are: 1,5,10,15, or 30 minutes. Inter-Packet Interval The time in milliseconds between each packet (this is called Inter-Packet Delay in GUI). This value must be between 1 and 6000 milliseconds. The default is 20 milliseconds. Packets Per Sample The number of packets to send each interval. The default is 10 packets. Device Management Page 12 Cisco Service Level Agreement Manager

13 SLC List View Type of Service (TOS) The type of Service value for the VOIP probe packet. This can be a number from 0 to 63. Source Port The port number to send the packets out of on the Source Device. The typical address range shown is The default is Target Port The port number to send the packets to on the Target Device. The typical address range used by SLM is The default is Payload Size The size of the data portion of each packet (in octets). This must be between 16 and The default is 64. Enable Control Allows the SAA control packets to enable the desired listening port on the target SAA device. If the port has already been enabled via the SAA control, this is not required. The default is True. Jitter The threshold for positive and (absolute) negative jitter in milliseconds. The default is 75 milliseconds. This is a positive integer. Service Level Contract View Packet Loss Maximum packet loss as a percentage of traffic, averaged over an hour. The default value is 2.50%. The number should be a floating point number like 1.9 or The valid range is 0.00 to Round Trip Latency The threshold value of the average hourly latency. The number should be a whole number representing latency in milliseconds. (e.g 60, 1000). Device Spec. List Source Device This is the SAA compatible device that will send a probe to the server. The device must already be in existence in the RME inventory database and supported by the SAA. Target Device The fully qualified domain name of the target device. Create Time The time the server pair was added to the Service Level Agreement. The SLM will fill in the field. Device Management Page 13 Cisco Service Level Agreement Manager

14 Model Information View This section provides a brief overview of the Model Information view. This view displays administrative information about the device and its applications and lets you set thresholds and alarm severity for the device. Figure 3 shows a CiscoSLM Model Information view. For models of Cisco SLAM devices, this view contains the additional device-specific information described under SLAM Administration (Page 15). Refer to the SPECTRUM Views documentation for a complete description of this view. Figure 3: File View Tools Bookmarks Model Name Description MM Name MM Part Number MM Version Number Model Type Model Creation Time Model Created By SLAM User Name SLAM Password DCM TimeOut DCM Retry Cisco_SLM Model Information View SpectroGRAPH: Model Name Manufacturer Serial Number Net Address Model Type Model Information View General Information Condition Condition Value Contact Status Model State Security String Help SLAM Administration SLAM Port Base64 Encoded Pass. Communication Information Community Name Mgnmt Protocol IP Address of Model Type of Landscape: Primary Device Management Page 14 Cisco Service Level Agreement Manager

15 Model Information View SLAM Administration SLAM Administration SLAM User Name The SLM server login user name. SLAM Port The port number (if applicable) of the machine on which the SLM server is installed. SLAM Password The SLM server login password. Base64 Encoded Pass. The SLM server login password encoded using BASE64 encoding. Device Management Page 15 Cisco Service Level Agreement Manager

16 Index A Alarms for CMs 5 Apply Times 7 Avg. Daily Latency 7, 9, 10, 12 Avg. Hourly Latency 7, 9, 10, 11 C Cache Enabled 10 Cisco Service Level Agreement Manager (SLAM) 5 CiscoSLM 5 Create Time 8, 9, 11, 12, 13 D Daily Availability 8, 9, 10, 12 DNS Metric 7 Documentation 4 E Enable Control 13 Enable_Alarms, attribute 5 H Hardware 5 I Icons Device 5 Inter-Packet Interval 12 J Jitter 13 L Last Modified Time 6, 7 M Metric Values DNS 7 HTTP 10 ICMP 11 UDP 8 VOIP 12 Model Information 14 Types of 5 Monthly Availability 8, 9, 10, 12 N Name 6, 7 Name Server 10 P Packet Loss 13 Packets Per Sample 12 Payload Size 8, 11, 13 Proxy Server 10 R Round Trip Latency 13 Device Management Page 16 Cisco Service Level Agreement Manager

17 Index Index S SAA device 7 Sampling Interval 7, 8, 10, 11, 12 Service Level Contract List (SLC) 6 SLA Handle 7 SLC Handle 6 SLC List 6 Source Device 8, 9, 11, 12, 13 Source Port 13 T Target Date 12 Target Device 9, 11, 13 Target device 8 Target Port 13 Test IP Address 7 Type of Service (TOS) 8, 10, 11, 13 U UDP 8 UDP Port 9 X XML 5 Device Management Page 17 Cisco Service Level Agreement Manager