IT Essentials (ITE v6.0) Practice Final Exam Answers 100% 2016

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1 IT Essentials (ITE v6.0) Practice Final Exam Answers 100% What tw mtherbard cmpnents cntrl the system bt peratins? (Chse tw.) BIOS chip UEFI chip Nrthbridge chip Suthbridge chip CPU 2. What mtherbard chip cntrls high speed CPU cmmunicatin t RAM and the vide card? Nrthbridge Suthbridge BIOS UEFI 3. What is a pssible use fr virtual cmputing? t run ld applicatins that are nt cmpatible with current perating systems t allw cmputer hardware t be tested t allw cmputer hardware upgrades t be tested t allw ROM firmware upgrades t be tested 4. True r False? Thin clients require a netwrk cnnectin t remte servers t perfrm data prcessing. true false 5. What is the crrect dispsal prcess f ld cmputer batteries? They shuld be burned because they d nt decmpse. They can be refilled and reused. They shuld be placed in an airtight cntainer and then thrwn away in the regular garbage. They must be recycled because they are harmful t the envirnment. Because they will decmpse harmlessly, they shuld be thrwn away in the recycling bin. CCNA 5 Page 1

2 6. Which tw prcedures can help prtect against ESD when wrking n a cmputer system? (Chse tw.) the use f an antistatic wrist strap the use f magnetized tls the use f an antistatic mat the use f safety glasses the use f plyester clthing 7. Which sftware tl will prtect against viruses and spyware n a Windws PC? Windws 8 Actin Center Scandisk Windws Defender System File Checker 8. Which cleaning material shuld be used t clean cmpnent cntacts? isprpyl alchl cmpressed air cttn swabs and clths dishwashing liquid and water 9. A technician is trubleshting a prblem where many websites return a certificate nt valid errr. The technician ntices that the date and time are nt current and resets these t the crrect settings. The previusly inaccessible websites are nw accessible. Hwever, when the cmputer is restarted the same prblem reccurs. What can the technician d t prevent the date and time frm resetting? Reinstall the OS. Upgrade the BIOS. Change the pwer settings in the BIOS. Replace the CMOS battery. 10. When a new mtherbard is being installed, between which tw cmpnents must thermal cmpund be applied? (Chse tw.) CPU RAM chassis heat sink chipset mtherbard CCNA 5 Page 2

3 11. Which slid-state strage technlgy allws a cmputer BIOS t be upgraded by flashing? SODIMM ROM SDRAM EEPROM 12. Which tw existing cmpnents must be cmpatible with the installatin f a new upgraded CPU? (Chse tw.) pwer supply mtherbard hard drive case vide card 13. What are three imprtant cnsideratins when installing a CPU n a mtherbard that has just been upgraded? (Chse three.) Antistatic precautins are taken. The CPU is crrectly aligned and placed in the scket. The CPU cntacts are first cleaned with isprpyl alchl. The CPU heat sink/fan assembly is crrectly installed. The CMOS battery is remved prir t installing the CPU. Maximum insertin frce is applied t the lad lever s that the CPU is lcked in place. 14. A specific cmputer has an issue that culd nt be reslved by the help desk technician. The n-site technician finds that Windws updates have been disabled. The technician re-enables the update service, cnfigures the cmputer fr autmatic updates, dwnlads and installs all missing updates, ensures the cmputer bts successfully, and verifies with the custmer that the issue has been reslved. Which step, if any, is next? Dcument the findings, actins, and utcmes. N further actin is needed. Establish a plan f actin t reslve the prblem and implement the slutin. Verify full system functinality and, if applicable, implement preventive measures. Test the thery t determine the cause. 15. What shuld a technician d befre beginning any trubleshting steps n a custmer cmputer? Perfrm a data backup. CCNA 5 Page 3

4 Dcument the findings. Identify the prblem. Establish a plan f actin. 16. Which dcument can be signed by bth a user and a cmputer repair shp t release the shp frm backing up user data? preventive maintenance plan wrk rder liability release frm warranty frm 17. A technician is trubleshting a 4-year-ld cmputer that takes a lng time t bt, and identifies that the BIOS rediscvers all the hardware at every bt. What actin wuld fix this prblem? Replace the CMOS battery. Launch Device Manager t discver new hardware. Reset the BIOS using the CMOS jumper. Start the cmputer with the last knwn gd cnfiguratin. 18. Which lcatin n a hard disk is used by the BIOS t search fr perating system instructins in rder t bt a PC? the lgical drive the active partitin the Windws partitin the extended partitin 19. A technician is asked t set up ne hard drive that will supprt tw perating systems and will stre data files in three separate drive lcatins. Which partitin settings will supprt these requirements? 1 primary, 3 active, 1 extended, 2 lgical 2 lgical, 2 active, 3 extended 2 primary, 1 active, 1 extended, 3 lgical 3 primary, 1 active, 2 extended 20. A user installs a new sund card driver in a cmputer that is wrking prperly. After the installatin f the drivers fr the new sund card, the cmputer fails t bt. Which quick fix can the user implement t return t the previus wrking state? Bt t Emergency Recvery State. CCNA 5 Page 4

5 Bt t Last Knwn Gd Cnfiguratin. Bt t Recvery Cnsle. Bt t Start Windws Nrmally. 21. A technician uses the shrink vlume feature f the disk management utility and splits the partitin. What must the technician d next in rder t make use f the new space? Partitin the unallcated space. Frmat the existing partitin. Delete all partitins and reinitialize the disk. Cnvert the unallcated space int a dynamic disk. 22. A technician is using the six trubleshting steps in an attempt t repair a PC. After cmpleting the steps needed t test a thery and determine the cause, the technician still has nt slved the prblem. Which tw steps are likely t be taken next by the technician t establish a plan f actin and reslve the prblem? (Chse tw.) Perfrm an Internet search. Ask ther users in the area. Access helpdesk repair lgs. Speak with the supervisr f the user. Call the helpdesk t lg the prblem. 23. On a cmputer that will nt bt, which tw actins are recmmended in the trubleshting prcess after verifying the bvius issues such as pwer t the cmputer and display, nn-btable media, and the BIOS bt rder ptins? (Chse tw.) Remve unnecessary peripherals. Reinstall the perating system. Reset the BIOS settings t factry default. Use the Last Knwn Gd Cnfiguratin. Replace cmputer cmpnents ne at a time until the prblem is slved. Reinstall the user applicatins. 24. What are the fur layers in the TCP/IP reference mdel? HTTP, TCP, IP, Ethernet TCP, IP, Ethernet, IEEE applicatin, transprt, internet, netwrk access applicatin, presentatin, sessin, transprt physical, data link, netwrk, transprt CCNA 5 Page 5

6 25. What is the distance limitatin f a single data run fr UTP cabling withut adding netwrking devices? 33 ft (10 m) 100 ft (31 m) 330 ft (100 m) 500 ft (154 m) 26. What is the default subnet mask fr a Class A netwrk? Which netwrk prtcl is used t autmatically assign an IP address t a cmputer n a netwrk? FTP DHCP ICMP SMTP APIPA 28. Which pen standards-based wireless security mde supprts the highest level f security? WEP WPA2 WPA LEAP 29. What are tw netwrk requirements necessary t establish a VPN cnnectin between a remte cmputer and a private cmpany LAN? (Chse tw.) lw latency netwrk cnnectin secure web server Internet access PSTN access VPN client CCNA 5 Page 6

7 30. The crprate security plicy states that all remte cnnectins use nly secure tunnels fr data cmmunicatins. Which encryptin technique secures data traveling acrss the public Internet as if it were traveling acrss the crprate LAN? MD5 VPN WEP WPA 31. What type f WAN cnnectin wuld use 3G r 4G? DSL satellite cable POTS Cellular 32. True r False? An intrusin detectin system wrks inline and has the ability t drp malicius traffic. true false 33. Where can a technician enable ACPI mde n a laptp? BIOS Task Manager Device Manager Persnalizatin 34. Which tw actins must be perfrmed befre installing RAM int a laptp? (Chse tw.) Use thermal cmpund t attach the memry t the mtherbard. Befre installing the RAM, update the saved CMOS settings t the newly cnfigured amunt f RAM. Remve the battery. Discnnect the display frm the bttm f the laptp. Discnnect AC pwer. Remve the memry mdule retaining clips frm the slts where the new RAM will insert. CCNA 5 Page 7

8 35. Which tw items wuld be part f a laptp preventive maintenance kit? (Chse tw.) cmpressed air plastic scribe sft clth antistatic wrist strap flat-head screwdriver 36. What is the purpse f running mbile device apps in a sandbx? t enable the phne t run multiple perating systems t prevent malicius prgrams frm infecting the device t enable separate app icns t be displayed n the hme screen t bypass phne carrier restrictins that prevent access t unauthrized apps 37. In what tw situatins is a virtual printer used? (Chse tw.) A user sends a printed dcument t a remte destinatin thrugh the clud. A remte user sends a dcument t a lcal user wh prints the dcument using the cmpany laser printer. A crprate user prints t a centralized printer n the same flr, but n a different netwrk. A dcument is printed t a PDF r ther file type. A dcument is sent t a printer that is cnnected t the USB prt f a c-wrker n the same netwrk. 38. A user has installed a new printer. Which tw pieces f infrmatin abut the printer peratin are prvided by printing a test page frm the cmputer? (Chse tw.) cnfirmatin that the clr calibratin is ptimized verificatin f print spl settings cnfirmatin that duplex (duble-sided) printing is wrking crrectly verificatin that driver sftware is wrking crrectly cnfirmatin that printer and cmputer are cmmunicating 39. A technician wants t add a new shared netwrk printer t a cmputer. The printer is nt shwn in the list f available printers. What tw actins can the technician take t add the printer? (Chse tw.) Enter the printer mdel. Enter the printer IP address. CCNA 5 Page 8

9 Access a cmmand prmpt and use the net use cmmand t lcate the printer and printer path. Brwse fr the printer n the netwrk. Enter the name f the cmputer used t share the printer. 40. A technician is installing a new printer in a cl, damp envirnment. After the printer cabling is dne, and the sftware and print driver are installed, the printer test page jams. What is the mst likely cause f the print failure? incrrect printer driver t much humidity nt enugh printer memry lse printer cables 41. What type f security attack is being launched when a hacker calls a cmpany t btain cmputer lgin infrmatin and pretends t be an emplyee? spyware phishing adware Trjan scial engineering 42. Which tw aspects f a cmputer can be prtected by setting the BIOS passwrd? (Chse tw.) netwrk address assignment methd hard drive settings perating system lgin perating system bting file system management firewall settings 43. After lgging int a cmputer, a user can view files but is unable t dwnlad the files. What actin can the administratr take t allw the user t dwnlad the files while preventing deletin f the files? Set the flder permissins t Read. Set the file permissins t Mdify. Set the file permissins t Full Cntrl Set the file permissins t Read and Execute. 44. The PC supprt persn has heard f an instance where departmental secretaries g t lunch and leave their cmputers unlcked and remain lgged int their CCNA 5 Page 9

10 accunt. Which Windws feature wuld the technician use t help in this situatin? AutRun BIOS/UEFI passwrd idle timeut and screen lck Windws firewall 45. After cnfirming the remval f a virus frm a cmputer, hw shuld the technician ensure and verify the full functinality f the system? Check fr the latest OS patches and updates. Dcument the prblem and the prcedures perfrmed t slve it. Talk with the user t determine the cause f the prblem. Gather infrmatin frm a number f surces t clearly identify the prblem. 46. A custmer is angry and calls t cmplain that the service scheduled n the cmputer tk lnger than expected. The technician reviews the wrk rder and ntices that the service was perfrmed by a new emplyee. Hw shuld the technician respnd? Verify that the cmputer is wrking prperly nw. Listen t the cmplaint and then aplgize fr any incnvenience caused by the lengthy service n the cmputer. Explain that the repair technician sent t perfrm the service is inexperienced. Put the custmer n hld until a supervisr is available. 47. Refer t the exhibit. During the trubleshting f sftware that is installed n a cmputer system, a level ne technician requires help frm a level tw technician. The file shwn in the exhibit must be sent t the level tw technician. Hw shuld the level ne technician deliver this file? ITE Practice Final Exam v6 001 This file shuld nt be shared with the level tw technician. CCNA 5 Page 10

11 Replace all passwrds in the file with <passwrd mitted> befre ing the file and then supply the passwrds by secure means, if required. Send the file as it is t the level tw technician. Deliver the file in printed frmat nly. 48. What determines the level f supprt that a call center technician will prvide t an individual custmer? Supprt is based n the SLA fr that custmer. All custmers receive the same level f supprt by the call center. A level ne technician will prvide a higher level f supprt than a level tw technician. An individual call center technician chses the level f supprt based n the time available t assist the custmer. 49. After reslving an intermittent CD-ROM drive fault by firmly recnnecting a lse cable, the technician then decides t inspect all ther cable cnnectins t prevent ther faults frm ccurring. Which tw cnditins will help t prevent future cable and cnnectr faults? (Chse tw.) There are n missing r bent cnnectr pins. Cables are stretched tight between cnnectrs. Cables are nt bent sharply arund adapter cards. Device data cables exceed manufacturer specificatins. The cnnectr retaining screws have been ver tightened with a screwdriver. 50. A technician has been asked t reinstall the OS n a cmputer that has a crrupted perating system. The technician inserts the installatin media in the ptical drive. What wuld be the mst likely actin the technician shuld perfrm next? Change the bt sequence in the BIOS. Change the BIOS passwrd. Flash the BIOS fr a firmware upgrade. Change clck speeds in the BIOS. 51. What are three cmmn causes f perating systems prblems? (Chse three.) a crrupted registry incrrect IP addressing infrmatin lse cable cnnectins failed service pack installatin CMOS battery prblem virus infectin CCNA 5 Page 11

12 52. What are three cmmn slutins fr a PC that displays an IP address starting with x.x? (Chse three.) Check the DNS server setting. Turn n the device that is acting as a DHCP server. Enable the client machine t receive an IPv4 address autmatically. Use the ipcnfig /release and ipcnfig /renew cmmands t request a new IPv4 address. Rebt the client machine that is using the x.x address. Reenter the IPv4 address n the DHCP server. 53. Which built-in BIOS diagnstic test wuld a technician run t check a cmputer bt prblem? memry test POST test start test battery test 54. What are three features f GPS n mbile devices? (Chse three.) phne number lkup navigatin specialized search results device tracking remte wipe gas mileage calculatins 55. In Windws 7, which path will give access t parental cntrl? Start > Cntrl Panel > Netwrk and Internet > Internet Optins > Security tab Start > Cntrl Panel > User Accunts and Family Safety > Parental Cntrls Start > Cntrl Panel > User Accunts and Family Safety > User Accunts > Change User Accunt Cntrl settings Start > Cntrl Panel > Netwrk and Internet > Internet Optins > Parental Cntrl link 56. A user calls the help desk reprting that a laptp with Linux freezes n startup and displays kernel panic. What culd cause this prblem? A driver has becme crrupted. GRUB r LILO has been deleted. GRUB r LILO has been crrupted. An applicatin is using a resurce that has becme unavailable. CCNA 5 Page 12

13 57. A user ntices that a mbile device is draining pwer faster than is nrmal. What are three causes f quick battery drain? (Chse three.) The airplane mde is turned n. An app is using t many resurces. An app is nt cmpatible with the device. The device is raming between call twers. The display is set t a high level f brightness. The device is cnnecting ver a VPN. 58. Drag the statements n the left t the mbile OS that they describe n the right. (Nt all targets are used.) Questin ITE Practice Final v6 Questin 001 Answer CCNA 5 Page 13

14 ITE Practice Final v6 Answer Drag the descriptin t its matching cable type. Questin CCNA 5 Page 14

15 ITE Practice Final v6 Questin 002 Answer ITE Practice Final v6 Answer Match the cmputer prblem with the area f the system affected by the prblem. Questin ITE Practice Final v6 Questin 003 Answer CCNA 5 Page 15

16 ITE Practice Final v6 Answer 003 CCNA 5 Page 16