TestOut PC Pro - English 5.0.x LESSON PLAN. Revised 2016/08/15

Transcription

1 TestOut PC Pr - English 5.0.x LESSON PLAN Revised 2016/08/15

2 2 Table f Cntents Cmputing Overview 1.1: Curse Intrductin : Using the Simulatr : Hardware Basics : Windws Basics : Linux Basics : Mac OS Basics...11 PC Technician 2.1: Prtectin and Safety : Prfessinalism : PC Tls : PC Maintenance : Trubleshting Overview...16 System Cmpnents 3.1: Cases and Frm Factrs : Pwer Supplies : Mtherbards and Buses : Mtherbard Trubleshting : Prcessrs : Prcessr Trubleshting : Memry : Memry Installatin : Memry Trubleshting : BIOS/UEFI : Expansin Cards : Vide : Audi : Cling...31 Peripheral Devices 4.1: Peripheral Devices : USB : IEEE 1394 (FireWire) : Display Devices : Vide Trubleshting : Device Driver Management : Device Driver Trubleshting...40 Strage 5.1: Strage Devices : SATA : Optical Media : RAID : File Systems : File System Creatin : Strage Management : Strage Spaces : Disk Optimizatin : Strage Trubleshting...50

3 3 Netwrking 6.1: Netwrking Overview : Netwrk Hardware : Netwrking Media : Ethernet : IP Netwrking : IP Cnfiguratin : IP versin : Wireless : Infrared, Bluetth, and NFC : Internet Cnnectivity : SOHO Cnfiguratin : Netwrk Utilities : HmeGrup Netwrking : Netwrk Trubleshting...64 Printing 7.1: Printers : Printer Cnfiguratin : Netwrk Printing : Printing Management : Printer Maintenance : Printer Trubleshting...71 Mbile Devices 8.1: Ntebk Cmputers : Ntebk Cmpnents : Ntebk Pwer Management : Ntebk Trubleshting : Mbile Devices : Mbile Device Netwrking : Mbile Device Security : Mbile Device Trubleshting...79 System Management 9.1: Windws System Tls : Preferences and Settings : Perfrmance Mnitring : Users and Grups : Remte Services : Windws Applicatin Management : Linux Applicatin Management : Digital Cntent Management : Updates : System Backup : System Prtectin : System Recvery : Virtual Memry : Operating System Trubleshting : Windws Bt Errrs...95 System Implementatin 10.1: Cmpnent Selectin : Windws Pre-installatin : Windws Installatin...99

4 4 10.4: Pst Installatin : Virtualizatin File Management 11.1: Windws File Lcatins : Managing Files n Windws : NTFS Permissins : Shared Flders : Linux File Management Security 12.1: Best Practices : Incident Respnse : Physical Security : Scial Engineering : BIOS/UEFI Security : Malware Prtectin : Authenticatin : File Encryptin : Netwrk Security : Firewalls : Prxy Servers : VPN : Security Trubleshting Capstne Exercises 13.0: Capstne Exercises Practice Exams Practice Exams Appendices Appendix A: PC Pr Certificatin Exam Objectives Appendix B: CmpTIA A Exam Objectives Appendix C: CmpTIA A Exam Objectives Appendix D: Apprximate fr the Curse

5 5 1.1: Curse Intrductin Summary This curse is designed t prepare yu t pass the TestOut PC Pr and CmpTIA A+ certificatins. The TestOut PC Pr Certificatin is the first exam in ur line f TestOut Pr Certificatins. This certificatin measures nt just what yu knw, but what yu can d. It measures yur ability t install, manage, repair, and trublesht PC hardware and Windws, Linux, and Mac perating systems. Befre taking this curse, yu shuld have a basic understanding f cmputers. Yu shuld be familiar with hw t: Use a muse and keybard Install and run prgrams Use basic prductivity sftware including wrd prcessing applicatins Save files created by cmmn applicatins Brwse the Internet The PC Pr Certificatin addresses the fllwing knwledge dmains: Basic Hardware Cmpnents Vide Audi External Devices Strage Netwrking Printing Mbile Devices System Management Security In additin t cvering everything yu need t knw in rder t becme certified, this curse has been designed t help yu gain real-wrld skills that yu will use every day as a PC technician. By the time yu are dne with this curse, yu shuld be able t d the fllwing: Set up a new cmputer Identify system requirements when purchasing a new cmputer Understand the technlgy and specificatins used t describe cmputer cmpnents, and make infrmed chices abut which device characteristics are required fr yur situatin Install r upgrade the perating system Manage external devices Trublesht cmmn cmputer prblems that can be reslved withut replacing internal cmpnents Cnnect t a small hme netwrk

6 PC Pr Intrductin 6:42 Ttal Vide 6:42 Abut 7 minutes

7 7 1.2: Using the Simulatr Summary After finishing this sectin, yu shuld be able t cmplete the fllwing tasks: Read simulated cmpnent dcumentatin and view cmpnents t make apprpriate chices t meet the scenari Add simulated cmputer cmpnents t the Wrkspace Change views and zm in n bjects in the Wrkspace Mve bjects t and frm the Shelf Use the simulatin interface t cnnect cmpnents t the apprpriate cables Use the simulated Windws desktp t cmplete sftware cnfiguratin tasks Using the Simulatr 20: Wrking with Internal Cmpnents 12:30 Ttal Vide 32:53 Lab/Activity Explre the Lab Interface Cnnect Internal Cmpnents Abut 43 minutes

8 8 1.3: Hardware Basics What is the difference between hardware, sftware, and firmware? Which types f devices use USB prts? What are cmmn input and utput devices? What is the definitin f prcessing? What are the mst cmmn types f strage devices? Why is it imprtant t increase cmpnentizatin and standardizatin? After finishing this sectin, yu shuld be able t cmplete the fllwing tasks: Identify cmmn I/O prts by sight Cnnect cmmn peripherals t standard prts This sectin cvers the fllwing PC Pr exam bjective: 4.0 External Devices Cnnect external devices using the apprpriate cnnectrs and cables Cmputing Basics 10: External Cmpnents 5: Internal Cmpnents 3:09 Ttal Vide 19:52 Lab/Activity Set Up a Cmputer Cmputing Facts Prt and Cnnectr Facts Adapter and Cnverter Facts 14 questins Abut 54 minutes

9 9 1.4: Windws Basics What are the functins f the kernel? What is the difference between a GUI and a CLI? Hw are Windws Explrer and My Cmputer similar? What type f infrmatin is shwn n the Taskbar? Which Windws interface cmpnents wuld yu use t switch frm ne running prgram t anther? Hw des an index imprve searching n yur cmputer? After finishing this sectin, yu shuld be able t cmplete the fllwing tasks: Navigate the Windws 7, 8, and 10 interfaces Windws Operating Systems 5: Using the Windws 7 Interface 10: Using the Windws 8 Interface 8: Using the Windws 10 Interface 9:27 Ttal Vide 34: Windws Operating System Facts Windws Interface Facts 10 questins Abut 55 minutes

10 10 1.5: Linux Basics Why d many administratrs chse t use a cmmand line interface n a Linux server? What is a Linux distributin? What cmmn cmmands are used t navigate thrugh shells? What types f items can Tab be used t cmplete nce yu start typing the entities' name? What is the difference between free sftware and pen surce sftware? After finishing this sectin, yu shuld be able t cmplete the fllwing tasks: Use shell cmmands. Shutdwn a Linux system Linux Operating Systems 7: Using Linux Shell Cmmands 14:55 Ttal Vide 22:26 Lab/Activity Using Shell Cmmands Shutdwn a Linux System Linux Facts 6 questins Abut 44 minutes

11 11 1.6: Mac OS Basics What are sme characteristics that are unique t Apple r Mac OS systems? Which keybard key is used fr mst keybard shrtcuts in Mac OS? Which Mac OS feature is used t install Windws n an Apple system? What file system des Mac OS use? What is the Finder's primary purpse? What are the different cmpnents f the Mac OS user interface? Hw d yu access the multiple desktp feature? After finishing this sectin, yu shuld be able t cmplete the fllwing tasks: Navigate the Mac OS interface. Identify the different elements f the Mac OS GUI. Change Mac OS system cnfiguratin settings. Add multiple desktps and navigate between them Mac OS Intrductin 5: Using the Mac OS Interface 8: Mac OS Features and Settings 7:04 Ttal Vide 21: Mac OS Facts 5 questins Abut 32 minutes

12 12 2.1: Prtectin and Safety Which specific cmputer cmpnents require special care that will prtect yur safety when handling them? What is the prper way t lift heavy bjects? Hw can ESD be a hazard t electrnic cmputer cmpnents? What is the difference between a static shielding bag and a static-resistant bag? What steps can yu take t reduce ESD if yu d nt have the prper equipment handy? What is the MSDS? When wuld the infrmatin that it prvides be imprtant? After finishing this sectin, yu shuld be able t cmplete the fllwing tasks: Use an anti-static mat and strap t prtect against ESD. Implement apprpriate grunding prcedures Safety 4: Electrstatic Discharge 5: Prtecting Against ESD 4: Envirnmental Cncerns 5:27 Ttal Vide 19: Safety Measures ESD Facts Envirnmental Facts 10 questins Abut 45 minutes

13 13 2.2: Prfessinalism What specific things can yu d t imprve yur peple skills? What actins and cmments cntribute t cmmn steretypes abut PC technicians? Hw des prfessinalism affect custmer satisfactin? Hw des respect affect yur actins twards custmers? Why shuld yu avid jargn and acrnyms when dealing with custmers? What shuld yu d if yu get a phne call while at a custmer site? After finishing this sectin, yu shuld be able t cmplete the fllwing tasks: Use prper cmmunicatin techniques and exhibit prfessinalism when interacting with clients Prfessinalism 4:20 Ttal Vide 4: Prfessinalism Facts 12 questins Abut 22 minutes

14 14 2.3: PC Tls When wrking with cmputer hardware, what is the advantage f having a ratcheting handle n a screwdriver? What is a gd tl t use t retrieve a screw that has fallen int a cmputer case? What types f electrical prperties can a multimeter measure? Hw is a pwer supply tester used t test the utput frm a PC pwer supply? Hw des a lpback plug verify that a device can bth send and receive signals? Hw can ESD damage cmputer cmpnents? What measures shuld yu take t prtect hardware against ESD damage? When a wrist strap is unavailable, hw can yu still prtect the cmputer frm ESD while wrking in it? PC Tlkit 5:21 Ttal Vide 5: Tl Facts 11 questins Abut 22 minutes

15 15 2.4: PC Maintenance Why is dust an enemy t a cmputer? What will t much, r t little, humidity d t a cmputer? When cnsidering HVAC, what is the difference between a psitive pressure system and a negative pressure system? What causes EMI and what can be dne t prevent prblems with it? What types f materials can yu use t clean internal PC cmpnents? When is it imprtant t use an anti-static vacuum? Hw are backups related t preventive maintenance? What is the difference between a surge and a spike? Which type f device prtects against ver vltages? What is the difference between the way an nline UPS prvides pwer t a system and an ffline UPS prvides pwer? After finishing this sectin, yu shuld be able t cmplete the fllwing tasks: Install a UPS Cnfigure UPS settings PC Maintenance Best Practices 3: Prtecting Pwer 10: Cnfiguring UPS Settings 12:11 Ttal Vide 26:11 Lab/Activity Install a UPS PC Maintenance Facts Pwer Prtectin Facts 9 questins Abut 51 minutes

16 16 2.5: Trubleshting Overview Why is checking the bvius first s imprtant? What place des intuitin have in the trubleshting prcess? What is escalatin and when shuld yu d it? Yu have identified the mst likely cause f a prblem and a curse f actin t crrect the prblem. When shuld yu nt immediately fix the prblem? Hw can user educatin be a beneficial step in the trubleshting prcess? Hw des gd dcumentatin help in the trubleshting prcess? Trubleshting Prcess 7:00 Ttal Vide 7: Trubleshting Prcess Facts 12 questins Abut 24 minutes

17 17 3.1: Cases and Frm Factrs Why must the case be matched t the mtherbard? Hw des the ATX frm factr differ frm the ITX frm factr? What are the characteristics f the ATX frm factr? What is the main difference between a Micr-ATX twer and a Micr-ATX slim twer case? What is the mst cmmn ITX frm factr? After finishing this sectin, yu shuld be able t cmplete the fllwing tasks: Identify the frm factr f mtherbards and cases. Select the apprpriate mtherbard and case cmbinatin. This sectin cvers the fllwing PC Pr exam bjectives: 1.0 Basic Hardware Cmpnents Given scenaris with system specificatins and end-user requirements, select and install apprpriate pwer supplies, mtherbards, CPUs, memry mdules, and expansin cards. Identify pwer supply cnnectrs, mtherbard cmpnents, CPU features, memry mdule frm factrs, and expansin bus types Cases and Frm Factrs 6:23 Ttal Vide 6: System Case Facts 6 questins Abut 18 minutes

18 18 3.2: Pwer Supplies Hw des the case frm affect the type f pwer supply yu purchase? What is the functin f the red tggle switch n a pwer supply? Why is this imprtant? What rating determines the number f internal cmpnents a cmputer can handle? What is sft pwer? Why must yu be careful when using a prprietary pwer supply? After finishing this sectin, yu shuld be able t cmplete the fllwing tasks: Select a cmpatible pwer supply fr a cmputer system. Install a pwer supply and cnnect it t varius internal cmpnents. This sectin cvers the fllwing PC Pr exam bjectives: 1.0 Basic Hardware Cmpnents Identify pwer supply cnnectrs, mtherbard cmpnents, CPU features, memry mdule frm factrs, and expansin bus types. Given scenaris with system specificatins and end-user requirements, select and install apprpriate pwer supplies, mtherbards, CPUs, memry mdules, and expansin cards Pwer Supplies 4: Identifying Pwer Supply Cmpnents 6: Changing the Pwer Supply 8:28 Ttal Vide 18:38 Lab/Activity Install a Pwer Supply Pwer Supply Facts 15 questins Abut 44 minutes

19 19 3.3: Mtherbards and Buses What factrs shuld yu cnsider when selecting a mtherbard? What is the difference between the nrthbridge and suthbridge chipsets n a mtherbard? What chipset functinalities have mved t the CPU n newer systems? What are the basic steps f installing a mtherbard? Hw can yu add peripheral devices t a system? Hw are PCI and PCIe different? After finishing this sectin, yu shuld be able t cmplete the fllwing tasks: Identify the varius cnnectin areas n a mtherbard. Select an apprpriate mtherbard and install it in a desktp cmputer. This sectin cvers the fllwing PC Pr exam bjectives: 1.0 Basic Hardware Cmpnents Identify pwer supply cnnectrs, mtherbard cmpnents, CPU features, memry mdule frm factrs, and expansin bus types. Given scenaris with system specificatins and end-user requirements, select and install apprpriate pwer supplies, mtherbards, CPUs, memry mdules, and expansin cards Mtherbard Cmpnents 4: Installing a Mtherbard 6:20 Ttal Vide 11:03 Lab/Activity Chse and Install a Mtherbard Mtherbard Facts Mtherbard Installatin Facts 9 questins Abut 36 minutes

20 20 3.4: Mtherbard Trubleshting What are the symptms f system pwer prblems? Hw d yu trublesht system pwer prblems? Hw d yu interpret BIOS/UEFI errr cdes generated during POST? What are the symptms f memry errrs? Hw d yu trublesht memry prblems? What are the symptms f system verheating? Hw d yu trublesht verheating issues? What are the symptms f internal and external device failures? Hw d yu trublesht internal and external device failures? After finishing this sectin, yu shuld be able t cmplete the fllwing tasks: Trublesht system pwer issues Trublesht system errrs identified during POST Trublesht memry errrs Trublesht verheating issues Trublesht device errrs This sectin cvers the fllwing PC Pr exam bjectives: 1.0 Basic Hardware Cmpnents View BIOS/UEFI settings fr basic hardware cmpnents. Trublesht basic hardware cmpnents and reslve issues Mtherbard Trubleshting 8:19 Ttal Vide 8:19 Lab/Activity Trublesht System Pwer Trublesht Pwer Supply Prblems Mtherbard Trubleshting Facts 9 questins Abut 33 minutes

21 21 3.5: Prcessrs What is the difference between the fur levels f cache memry? What is the biggest limitatin f using a 32-bit prcessr? What factrs shuld be cnsidered when cmparing the speed f cmputers? What are the benefits f using a smaller prcessr size during CPU manufacture? What is the difference between hyper-threading and multithreading? Under what circumstances might yu chse t use thrttling? What is virtualizatin? Which CPU features enable advanced virtualizatin supprt? Which cmpnents are used with a CPU t dissipate heat? After finishing this sectin, yu shuld be able t cmplete the fllwing tasks: Given an existing system with r withut dcumentatin, select an apprpriate prcessr t meet end-user requirements. Use crrect prcedures t install a CPU in a mtherbard using a thermal pad r paste, a heat sink and fan, and pwer cnnectrs. View BIOS settings t verify prper installatin f the prcessr. Enable r disable hyper-threading in the BIOS. Enable r disable VT supprt in the BIOS. Mnitr cling fan speed and CPU temperature. This sectin cvers the fllwing PC Pr exam bjectives: Dmain 1.0 Basic Hardware Cmpnents Identify pwer supply cnnectrs, mtherbard characteristics, CPU features, memry mdule attributes, and expansin bus types. Given scenaris with system specificatins and end-user requirements, select and install apprpriate pwer supplies, mtherbards, CPUs, memry mdules, and expansin cards. View BIOS/UEFI settings fr basic hardware cmpnents. Cnfigure the settings f basic hardware cmpnents Prcessr Cncepts 17: Installing a Prcessr 6:35 Ttal Vide 23:38 Lab/Activity Select and Install a Prcessr Select and Install a Prcessr 2

22 CPU Facts CPU Perfrmance Facts CPU Scket Facts CPU Installatin Facts 11 questins Abut 65 minutes

23 23 3.6: Prcessr Trubleshting Hw can yu prtect a CPU frm electrstatic discharge? What culd cause a system t nt bt after installing a new CPU? What culd cause a system t spntaneusly shut dwn after it has been running fr a perid f time? What causes CPUs t fail prematurely? After finishing this sectin, yu shuld be able t cmplete the fllwing tasks: Prtect CPUs frm electrstatic discharge Determine whether a CPU is cmpatible with a given mtherbard Crrect verclcking errrs Crrect CPU installatin errrs Cnfigure prper CPU cling Replace a failed CPU The fllwing TestOut PC Pr bjective is cvered in this sectin: 1.0 Basic Hardware Cmpnents: Trublesht basic hardware cmpnents and reslve issues Prcessr Trubleshting 6:18 Ttal Vide 6:18 Lab/Activity Trublesht Prcessr Installatin Trublesht Prcessr Installatin Prcessr Trubleshting Facts 11 questins Abut 33 minutes

24 24 3.7: Memry What is the difference between SRAM and DRAM? What are tw advantages f using DDR3 memry ver DDR2 memry? What is the difference between SODIMM and UniDIMM? Hw des DDR4 differ frm DDR3? What des the IMC d? This sectin cvers the fllwing PC Pr exam bjective: Dmain 1.0 Basic Hardware Cmpnents Identify pwer supply cnnectrs, mtherbard characteristics, CPU features, memry mdule attributes, and expansin bus types Randm Access Memry 4: DRAM Types 6: Memry Speed 13:16 Ttal Vide 23: RAM Facts Memry Speed Facts 12 questins Abut 46 minutes

25 25 3.8: Memry Installatin Why is cnsulting the mtherbard dcumentatin s imprtant when purchasing memry? Yu have DDR2 memry with a CAS latency f 6 and DDR3 memry with a CAS latency f 7. What can yu tell abut the relative speed f the tw memry mdules? What is the difference between ECC and registered memry? Hw des a triple-channel cnfiguratin and a quad-channel cnfiguratin differ? After installing the memry, what shuld yu d? After finishing this sectin, yu shuld be able t cmplete the fllwing tasks: Select and install the crrect memry mdule. Install triple channel memry. This sectin cvers the fllwing PC Pr exam bjectives: Dmain 1.0 Basic Hardware Cmpnents Identify pwer supply cnnectrs, mtherbard characteristics, CPU features, memry mdule attributes, and expansin bus types. Given scenaris with system specificatins and end-user requirements, select and install apprpriate pwer supplies, mtherbards, CPUs, memry mdules, and expansin cards Memry Characteristics 15: Selecting the Crrect Memry Mdule 10: Installing Memry 7:52 Ttal Vide 33:48 Lab/Activity Select Memry by Sight Install Triple Channel Memry Memry Facts Memry Installatin Facts 11 questins Abut 65 minutes

26 26 3.9: Memry Trubleshting As yu study this sectin, answer the fllwing questins: What des a memry errr indicate? What are the symptms f memry errrs? Hw d yu trublesht memry prblems? What has happened when the system bts, but the memry cunt is incrrect? At which times might a memry prblem manifest itself? After finishing this sectin, yu shuld be able t cmplete the fllwing task: Trublesht memry This sectin cvers the fllwing PC Pr exam bjectives: 1.0 Basic Hardware Cmpnents View BIOS/UEFI settings fr basic hardware cmpnents Trublesht basic hardware cmpnents and reslve issues Memry Trubleshting 6: Testing Memry 4:36 Ttal Vide 11:12 Lab/Activity Trublesht Memry Trublesht Memry Memry Trubleshting Facts 11 questins Abut 38 minutes

27 : BIOS/UEFI What are the functins f the BIOS? What is the rle f CMOS? Hw des it differ frm the BIOS? Why des the CMOS require a battery? What might be sme cmmn reasns fr editing the CMOS settings? What determines the keystrke t pen a CMOS editr? Hw can yu find this infrmatin? What functins are perfrmed in the POST prcess? After finishing this sectin, yu shuld be able t cmplete the fllwing tasks: Find and edit BIOS settings. Flash the BIOS. Clear CMOS settings. This sectin cvers the fllwing PC Pr exam bjectives: Dmain 1.0 Basic Hardware Cmpnents View BIOS/UEFI settings fr basic hardware cmpnents. Dmain 5.0 Strage Cnfigure BIOS/UEFI settings fr hard disks BIOS/UEFI 12: PC Bt Prcess 4: Editing BIOS/UEFI Settings 14: Using Built-In System Diagnstics 1: Flashing the BIOS/UEFI 10:28 Ttal Vide 42:53 Lab/Activity Find BIOS/UEFI Settings Clear CMOS Settings BIOS/UEFI Facts 14 questins Abut 72 minutes

28 : Expansin Cards What is an advantage f the PCIe bus ver the PCI bus? Which type f devices typically use Mini PCI cards? Which bus type is cmmnly used by graphics cards? What type f slt can a PCIe x1 expansin card be placed in? After finishing this sectin, yu shuld be able t cmplete the fllwing tasks: Identify expansin slts and cards by sight. Install an expansin card. This sectin cvers the fllwing PC Pr exam bjectives: 1.0 Basic Hardware Cmpnents Identify pwer supply cnnectrs, mtherbard cmpnents, CPU features, memry mdule frm factrs, and expansin bus types. Given scenaris with system specificatins and end-user requirements, select and install apprpriate pwer supplies, mtherbards, CPUs, memry mdules, and expansin cards Expansin Buses and Slts 4: Installing an Expansin Card 4:18 Ttal Vide 8:48 Lab/Activity Install Expansin Cards Expansin Bus Types 10 questins Abut 29 minutes

29 : Vide Hw des the vide card affect the quality f the image n the mnitr? Which type f DVI cnnectr sends digital signals nly? Hw des the GPU increase the vide perfrmance? What are the differences between integrated graphics and dedicated vide cards? What advantages are prvided by SLI and CrssFire? What is the general functin f HDCP? When shuld yu be cncerned with an HDCP vide card r mnitr? What is the difference between ATSC and NTSC? Which frmat wuld yu mst likely chse if yu wanted t watch bradcast TV in the United States? After finishing this sectin, yu shuld be able t cmplete the fllwing tasks: Select the apprpriate vide card fr a cmputer system. Disable an integrated graphics slutin. Install and cnfigure a vide card. This sectin cvers the fllwing PC Pr exam bjectives: 2.0 Vide Identify vide adapter cmpnents, features, cnnectrs, and cables. Given a scenari with system specificatins and end-user requirements, select and install the apprpriate vide adapters. Cnfigure display and vide adapter settings Vide Cards 5: Installing a Vide Card 6:12 Ttal Vide 11:44 Lab/Activity Upgrade a Vide Card Vide Card Facts Vide Card Installatin Facts 11 questins Abut 38 minutes

30 : Audi What might yu need t d t play AIFF files n a Windws cmputer? What clr typically indicates the speaker prt n a sund card? What clr is used fr the micrphne? Which cnnectrs are used fr digital S/PDIF audi? Which encding techniques are used fr surrund sund audi? After finishing this sectin, yu shuld be able t cmplete the fllwing tasks: Select a sund card fr a given scenari. Create a multimedia system by installing sund devices. This sectin cvers the fllwing PC Pr exam bjectives: 3.0 Audi Identify sund card cmpnents, features, cnnectrs, and cables. Given a scenari with system specificatins and end-user requirements, select and install the apprpriate sund cards. Identify audi device types. Given a scenari with system specificatins and end-user requirements, select and install apprpriate audi devices Digital Audi 9: Sund Cards 3: Managing Audi Devices 12:41 Ttal Vide 25:26 Lab/Activity Select and Install a Sund Card Sund Card Facts Sund Card Installatin Facts Sund Card Cnnectrs 11 questins Abut 57 minutes

31 : Cling Hw des adequate cling imprve perfrmance and extend the life f cmpnents? Hw des rganizing and attaching cables and wires in and arund a cmputer system help with internal airflw? Why shuld yu keep the system case cver n during nrmal peratins? Why is it imprtant that case fans are installed prperly? When might yu want t add liquid cling t a cmputer? What is the difference between an active heat sink and a passive heat sink? What is the functin f thermal paste? When shuld it be used? After finishing this sectin, yu shuld be able t cmplete the fllwing tasks: Select an apprpriate cling system fr a given scenari. Identify the essential cling cmpnents in a cmputer case. This sectin cvers the fllwing PC Pr exam bjectives: 1.0 Basic Hardware Cmpnents Identify pwer supply cnnectrs, mtherbard cmpnents, CPU features, memry mdule frm factrs, and expansin bus types. View BIOS/UEFI settings fr basic hardware cmpnents System Cling 7:55 Ttal Vide 7: System Cling Facts 14 questins Abut 27 minutes

32 32 4.1: Peripheral Devices What are the three types f peripheral devices? Which cnnectr is used by mst peripheral devices? Which peripheral devices require little t n cnfiguratin? Hw can yu verify that a device is cmpatible with a particular cmputer? Which peripheral devices require special sftware r drives t functin? What is the difference between an input device? an utput device? After finishing this sectin, yu shuld be able t cmplete the fllwing tasks: Understand the varius functins f different peripheral devices. Cnnect a KVM t multiple cmputers. Cnnect peripheral devices using the apprpriate cables and cnnectrs Peripheral Devices 3:27 Ttal Vide 3:27 Lab/Activity Cnnect a KVM Switch Peripheral Device Facts 5 questins Abut 19 minutes

33 33 4.2: USB What are the differences between USB 2.0 and 3.0? Which types f devices are typically self-pwered? Bus-pwered? What are the pwer requirements fr lw- and high-pwered bus pwered devices? What is the difference between a micrusb and a miniusb cnnectr? Hw can yu identify a USB 3.0 prt and cnnectr? After finishing this sectin, yu shuld be able t cmplete the fllwing tasks: Identify typical USB cnnectrs and prts. Cnnect USB peripheral devices (e.g., strage devices, printers, smartphnes). Select and install USB devices based n custmer requirements. This sectin cvers the fllwing PC Pr exam bjectives: 4.0 External Devices Identify external device cmpnents, features, cnnectrs and cables. Cnnect external devices using the apprpriate cnnectrs and cables. 7.0 Printing Identify printer types and cnnectrs Universal Serial Bus (USB) 7:18 Ttal Vide 7:18 Lab/Activity Install USB Devices Install a USB Adapter USB Facts 10 questins Abut 33 minutes

34 34 4.3: IEEE 1394 (FireWire) What are sme f the differences between FireWire 400 and FireWire 800? What is the maximum cable length f a FireWire 400 cable? A FireWire 800 cable? In what ways des IEEE 1394 differ frm USB? After finishing this sectin, yu shuld be able t cmplete the fllwing tasks: Cnnect peripheral devices t a FireWire prt. This sectin cvers the fllwing PC Pr exam bjectives: 4.0 External Devices Identify external device cmpnents, features, cnnectrs and cables. Cnnect external devices using the apprpriate cnnectrs and cables FireWire 4:49 Ttal Vide 4:49 Lab/Activity Cnnect FireWire Devices FireWire Facts 7 questins Abut 22 minutes

35 35 4.4: Display Devices What are sme f the specificatins used by display devices? Which LCD type typically has the fastest respnse time? Why is a mnitr with a slw respnse time a pr chice? Which LCD type has the best clr representatin and viewing angle? What are tw methds used t backlight an LCD? Which aspect rati is used by high definitin mvies and televisin? What are the benefits f a higher reslutin? Hw can yu tell the difference between a DVI-A and a DVI-D cable? Which cnnectrs are used fr an analg vide signal? Which cnnectrs prvide nly a digital signal? What are the advantages f dual link cables ver single link cables? What is the difference between cmpsite and cmpnent vide? What are the benefits and drawbacks f an LCD? Plasma display? OLED display? Prjectr? After finishing this sectin, yu shuld be able t cmplete the fllwing tasks: Identify digital and analg cnnectrs by sight. Select the apprpriate display device based n custmer requirements and system supprt. Cnfigure display prperties including dual mnitr supprt in Windws, Mac, and Linux. This sectin cvers the fllwing PC Pr exam bjectives: 2.0 Vide Identify display device types. Given a scenari with system specificatins and end-user requirements, select and install apprpriate display devices. Cnfigure display and vide adapter settings. 4.0 External Devices Install drivers fr external devices Display Devices 12: Display Specificatins 9: Cnfiguring Display Settings in Windws 10: Cnfiguring Advanced Display Settings in Windws 11: Cnfiguring Display Settings in Linux 3: Cnfiguring Display Settings in Mac OS 5:41 Ttal Vide 53:14

36 36 Lab/Activity Select and Cnfigure Dual Mnitrs Display Device Facts Display Specificatin Facts 12 questins Abut 81 minutes

37 37 4.5: Vide Trubleshting What cmpnents cmprise the vide system in a PC? What can cause n utput n a vide mnitr? The utput n a vide mnitr is displayed in VGA mde. What culd be causing this? A mnitr suddenly shuts ff during use. What culd be causing this? What can cause the utput f an LCD t lk pixilated and chunky? What are sme causes f a dim LCD screen? What setting can be changed t stp an LCD frm flickering? Hw can yu remve image retentin n a plasma display? An LCD mnitr has dead and stuck pixels. Hw can yu fix this? What setting can affect the size f images and icns? After finishing this sectin, yu shuld be able t cmplete the fllwing tasks: Trublesht mnitrs with n display. Trublesht mnitrs displaying in VGA mde. Trublesht mnitr thermal shutdwn. Determine the native reslutin fr an LCD mnitr. Trublesht backlight issues n LCD mnitrs. Fix dead r stuck pixels n an LCD mnitr. Reduce r remte image retentin (burn-in). This sectin cvers the fllwing PC Pr exam bjectives: 1.0 Basic Hardware Cmpnents Trublesht basic hardware cmpnents and reslve issues. 2.0 Vide Cnfigure display and vide adapter settings Vide Trubleshting 9:44 Ttal Vide 9:44 Lab/Activity Optimize Vide Settings Vide Trubleshting Facts 8 questins Abut 28 minutes

38 38 4.6: Device Driver Management What type f hardware devices use DMA channels t cmmunicate directly with RAM? When is manual cnfiguratin f a device necessary? What system rights are required t install devices? What is the functin f the driver? What is the imprtance f driver signing? What shuld yu be aware f when using a driver that is nt signed? Hw d yu safely remve a ht swappable cmpnent? Hw d yu verify that a device is cmpatible with the versin f Windws yu are running befre yu purchase it? Where is the best place t btain the mst up-t-date versin f a driver fr a Windws system? Mac OS system? Linux system? After finishing this sectin, yu shuld be able t cmplete the fllwing tasks: Install devices using drivers included with Windws and drivers available n disc. Use Device Manager t verify the prper installatin f devices. Safely remve ht swappable devices. Cnfigure Windws t search Windws Update fr updated drivers. Cnfigure driver signing behavir in Windws. Update device drivers. Install and cnfigure drivers n a Linux and Mac OS system. This sectin cvers the fllwing PC Pr exam bjectives: 4.0 External Devices Install drivers fr external devices. Manage device driver updates, rll back drivers, and enable r disable devices. 9.0 System Management Cnfigure Windws Update settings. Cnfigure User Access Cntrl (UAC) settings in Windws Device Installatin 4: Installing Device Drivers 11: Managing Device Drivers n Windws 12: Managing Devices n Linux 12: Managing Devices n Mac OS 2:38 Ttal Vide 43:09 Lab/Activity Manage Devices

39 Hardware Device Facts Device Driver Installatin Facts 8 questins Abut 67 minutes

40 40 4.7: Device Driver Trubleshting What are the first items yu shuld check when yu have installed a new device and it is nt wrking prperly? Hw d yu verify that a device is recgnized and enabled in Device Manager? What shuld yu d if the system crashes during startup befre yu can lg n? If yu cannt bt the system int Safe Mde, what steps shuld yu take t bt the system? Once yu get the system started after reducing it t a minimal state, hw will yu identify the cmpnent that has the prblem? After finishing this sectin, yu shuld be able t cmplete the fllwing tasks: Update and rll back device drivers. Enable and disable devices in Device Manager. Use the Last Knwn Gd cnfiguratin, Safe Mde, and restre pints t recver frm device related errrs. Update hardware device firmware. This sectin cvers the fllwing PC Pr exam bjectives: 9.0 System Management Manage device driver updates, rll back drivers, and enable r disable devices Device Driver Trubleshting 4: Trubleshting Devices 9:34 Ttal Vide 14:31 Lab/Activity Manage Devices Manage Devices Device Trubleshting Facts 11 questins Abut 41 minutes

41 41 5.1: Strage Devices What are the advantages f hard disks ver all ther frms f strage media? Hw d ptical drives stre and read data frm a disc? Hw des a flash device differ frm a hard disk? Which strage device types are magnetic media? Which are ptical? Slid state? After finishing this sectin, yu shuld be able t cmplete the fllwing tasks: Select the apprpriate strage slutin. This sectin cvers the fllwing PC Pr exam bjective: Dmain 5.0 Strage Given scenaris with specificatins and end-user requirements, select and install apprpriate strage slutins Strage Devices 11:42 Ttal Vide 11: Strage Device Facts 9 questins Abut 26 minutes

42 42 5.2: SATA What enhancements des SATA2 prvide ver the riginal SATA specificatins? What is esata and when wuld yu use it? What are tw pssible ways t cnfigure a SATA2 drive int a system that nly supprts SATA1? Hw des SATA2 differ frm SATA3? What advantage des esatap have ver esata? After finishing this sectin, yu shuld be able t cmplete the fllwing task: Install SATA devices. This sectin cvers the fllwing PC Pr exam bjectives: Dmain 5.0 Strage Identify strage device cmpnents, features, cnnectrs, and cables SATA 7: Installing a SATA Device 6:03 Ttal Vide 13:37 Lab/Activity Install SATA Devices SATA Installatin Facts 7 questins Abut 31 minutes

43 43 5.3: Optical Media Hw much data des a CD typically hld? DVD? Blu-ray disc? An ptical drive speed is identified as 24x10x70. What des each f the numbers indicate? A DVD drive and a Blu-ray drive can bth read data at 4x speeds. Hw d the drives cmpare in speed and the amunt f data that can be transferred? Hw are Blu-ray drives made cmpatible with CD, DVD, and Blu-ray discs? What is the difference between BD-R and BD-RE discs? Which type f cnnectr attaches an ptical drive t the mtherbard? This sectin cvers the fllwing PC Pr exam bjectives: Dmain 5.0 Strage Given scenaris with specificatins and end-user requirements, select and install apprpriate strage slutins CD Drives 5: DVD Drives 5: Blu-ray 3:49 Ttal Vide 14: Optical Media Facts 5 questins Abut 25 minutes

44 44 5.4: RAID Hw d striping and mirrring differ? What is parity? Hw des a RAID 0 cnfiguratin imprve disk read and write perfrmance? With a RAID 0 cnfiguratin, what happens t yur data if a drive in the set fails? What is the minimum number f disks required fr a RAID 5 cnfiguratin? What advantages des RAID 5 have ver RAID 1? Hw d RAID 5 and RAID 10 differ? After finishing this sectin, yu shuld be able t cmplete the fllwing tasks: Create RAID arrays. Implement a RAID slutin. This sectin cvers the fllwing PC Pr exam bjective: Dmain 5.0 Strage Cnfigure cmmn RAID arrays RAID 11: Cnfiguring a RAID Array 9:23 Ttal Vide 20:28 Lab/Activity Create RAID Arrays Implement a RAID Slutin RAID Facts RAID Cnfiguratin Facts 11 questins Abut 52 minutes

45 45 5.5: File Systems What is the difference between a partitin and a vlume? What advantages des NTFS prvide ver FAT32? Why shuld yu back up all data befre frmatting a drive? Hw can yu refrmat a drive frm FAT t NTFS withut lsing all f the data? Hw wuld yu cnvert a drive frm NTFS t FAT32? Which perating systems can use NTFS? After finishing this sectin, yu shuld be able t cmplete the fllwing tasks: Create vlumes. Frmat and cnvert drives. This sectin cvers the fllwing PC Pr exam bjective: Dmain 5.0 Strage Manage the file system type n an existing drive by cnverting a file system type r refrmatting a partitin Partitins, Vlumes, and File Systems 3: Viewing File System Cmpnents 10: MBR Partitining 14: GPT Partitining 4:04 Ttal Vide 33: File System Facts MBR Partitining Facts GPT Partitining Facts 10 questins Abut 59 minutes

46 46 5.6: File System Creatin What is the difference between a partitin and a vlume? What advantages des NTFS prvide ver FAT32? Why shuld yu back up all data befre frmatting a drive? Hw can yu refrmat a drive frm FAT t NTFS withut lsing all f the data? Hw wuld yu cnvert a drive frm NTFS t FAT32? Which perating systems can use NTFS? After finishing this sectin, yu shuld be able t cmplete the fllwing tasks: Create vlumes. Frmat and cnvert drives. This sectin cvers the fllwing PC Pr exam bjective: Dmain 5.0 Strage Manage the file system type n an existing drive by cnverting a file system type r refrmatting a partitin Creating Vlumes with Disk Management 14: Creating Vlumes with Diskpart 7: Cnverting Vlumes 10:17 Ttal Vide 33:03 Lab/Activity Create Vlumes Frmat Drives Disk Status Facts 6 questins Abut 55 minutes

47 47 5.7: Strage Management What are the requirements fr creating a munt pint? Which types f vlumes supprt munt pints? What are the prerequisites fr extending a vlume n a basic disk? What advantages d dynamic disks prvide when extending vlumes? What is the difference between an extended vlume and a spanned vlume? After finishing this sectin, yu shuld be able t cmplete the fllwing tasks: Munt a partitin t a flder. Extend existing vlumes. This sectin cvers the fllwing PC Pr exam bjective: Dmain 5.0 Strage Add space t an existing vlume Adding Strage 6: Creating Munt Pints and Extending Vlumes 11: Shrinking and Splitting Partitins 3:03 Ttal Vide 21:22 Lab/Activity Add Space t Existing Vlumes Strage Management Facts 8 questins Abut 40 minutes

48 48 5.8: Strage Spaces What cmpnents are used t create strage spaces? What is the difference between a strage pl and a strage space? Which hardware devices can be used t make strage pls? What are the benefits f using strage pls? Yu are cmparing the hardware required fr tw-way mirrring and three-way mirrring. What is the minimum number f disks required fr each data resiliency type? Hw des thin prvisining allw yu t allcate mre strage space t users than is available in the pl? After finishing this sectin, yu shuld be able t cmplete the fllwing task: Implement Strage Spaces This sectin cvers the fllwing PC Pr exam bjectives: 5.0 Strage Given scenaris with specificatins and end-user requirements, select and install apprpriate strage slutins Strage Spaces 9: Creating Strage Spaces 11:09 Ttal Vide 20:40 Lab/Activity Implement Strage Spaces Strage Space Facts 5 questins Abut 36 minutes

49 49 5.9: Disk Optimizatin What tasks des Disk Cleanup perfrm? Why des fragmentatin take place? Hw des defragmenting imprve hw a system perfrms? Hw is a lst cluster different frm a crss-linked file? Which utility culd yu use t detect and mark bad clusters? After finishing this sectin, yu shuld be able t cmplete the fllwing tasks: Perfrm Disk Cleanup. Defragment a hard disk. Check a hard disk fr errrs. This sectin cvers the fllwing PC Pr exam bjective: Dmain 11.0 Strage Schedule and run Disk Cleanup and Disk Defragmentatin in Windws Strage Optimizatin 13: Optimizing Disks in Windws 14: Optimizing Disks in Linux 8: Optimizing Disks in Mac OS 4:33 Ttal Vide 40:13 Lab/Activity Perfrm Disk Maintenance Disk Optimizatin Facts 6 questins Abut 57 minutes

50 : Strage Trubleshting A hard disk is perfrming slwly. What can yu d t speed up its perfrmance? A system fails t bt, displaying an Operating System Nt Fund errr message. What culd be causing this? A hard disk cnnected t the mtherbard is nt recgnized by the BIOS/UEFI firmware. What is causing this? A hard disk is making nise. What shuld yu d? A cmputer system has an SSD drive installed. What shuld yu d t ptimize the useable lifespan f this device? After finishing this sectin, yu shuld be able t cmplete the fllwing tasks: Optimize hard disk perfrmance Trublesht bt failures Trublesht prblems with strage device bt pririty in the BIOS/UEFI firmware Trublesht SATA drive issues Optimize SSD strage devices The fllwing TestOut PC Pr bjective is cvered in this sectin: 5.0 Strage: Given scenaris with specificatins and end-user requirements, select and install apprpriate strage slutins. Cnfigure BIOS/UEFI settings fr hard disks Strage Trubleshting 8: SSD Strage Issues 4:26 Ttal Vide 13:17 Lab/Activity Trublesht SATA Devices Strage Trubleshting Facts SSD Maintenance Facts 10 questins Abut 39 minutes

51 51 6.1: Netwrking Overview In what ways des a netwrk benefit a cmpany? What is the main drawback t implementing a netwrk? Why are prtcls imprtant fr netwrking? What are the advantages f a client/server netwrk when cmpared t a peer-tpeer netwrk? What factr usually causes LANs t have a higher bandwidth than WANs? This sectin cvers the fllwing PC Pr exam bjective: Dmain 6.0 Netwrking Understand the functin f different netwrk devices Netwrking 5: Netwrk Types 7: Netwrking Terms 10: Netwrking Tplgies 7:09 Ttal Vide 31: Netwrking Facts Tplgy Facts 10 questins Abut 52 minutes

52 52 6.2: Netwrk Hardware What is the transmissin medium fr wireless netwrks? What is the difference between half-duplex mde and full-duplex mde? What are the main differences between a hub and a switch? What makes a switch a better chice? Which device wuld yu use t cnnect tw netwrk segments with different subnet addresses? Which device cnnects hsts using different transmissin media n the same subnet? Which type f server handles user authenticatins? What is the rle f a DHCP server? What are the benefits f using Internet appliances? After finishing this sectin, yu shuld be able t cmplete the fllwing tasks: Given a scenari and netwrking requirements, select the necessary cnnectivity hardware (such as wired netwrk adapters, wireless netwrk adapters, and netwrking devices). Identify the different types f netwrk devices and their rles. This sectin cvers the fllwing PC Pr exam bjectives: 6.0 Netwrking Identify Ethernet wired and wireless netwrk adapter cmpnents, features, and cnnectrs Netwrk Infrastructure 8: Netwrk Devices 7:37 Ttal Vide 16:10 Lab/Activity Select and Install a Netwrk Adapter Netwrking Infrastructure and Device Facts Netwrk Adapter Facts 11 questins Abut 43 minutes

53 53 6.3: Netwrking Media What are the advantages f using caxial cable? Disadvantages? Why are wires twisted tgether in twisted pair cables? What is the difference between STP and UTP cabling? What is the difference between Cat5 and Cat5e cable? Which cnnectr type and cable grade is used t cnnect a cable mdem t the Internet cnnectin? What advantages d fiber ptic cables ffer ver twisted pair r ther media chices? What are the disadvantages t implementing fiber ptic cables? What is the difference between single-mde and multi-mde cables? Hw can yu tell the difference between an ST and an SC cnnectr? After finishing this sectin, yu shuld be able t cmplete the fllwing tasks: Select the apprpriate netwrk card, cable, and cnnectr type fr different netwrk applicatins. Install a netwrk card. This sectin cvers the fllwing PC Pr exam bjectives: 6.0 Netwrking Identify Ethernet wired netwrk cable features and cnnectrs. Given a scenari with specificatins and netwrking requirements, select and install the necessary Ethernet adapters, access pints, r cables Cable Media 11:38 Ttal Vide 11: Caxial Cable Facts Twisted Pair Facts Twisted Pair Cnnectr Facts Fiber Optic Facts 13 questins Abut 45 minutes

54 54 6.4: Ethernet What cable types can be used n an Ethernet netwrk? What is the mst cmmn cable type and cnnectr? What is the difference between a hub and a switch? Why shuld yu chse a switch ver a hub? When wuld yu use a ruter n an Ethernet netwrk? What cable type and speed are supprted n a 1000BaseT netwrk? What is the maximum cable length fr a 100BaseTX netwrk? After finishing this sectin, yu shuld be able t cmplete the fllwing task: Select devices and media t create an Ethernet netwrk. This sectin cvers the fllwing PC Pr exam bjectives: 6.0 Netwrking Identify Ethernet wired netwrk cable features and cnnectrs. Identify cmmn netwrk cnnectivity devices and their rles. Understand the functin f different netwrk devices. Given a scenari with specificatins and netwrking requirements, select and install the necessary Ethernet adapters, access pints, r cables Ethernet 4:31 Ttal Vide 4: Ethernet Facts Ethernet Standards 8 questins Abut 23 minutes

55 55 6.5: IP Netwrking What is the difference between a MAC address and an IP address? Which address can yu assign t a cmputer? Hw des the IP address indicate bth the netwrk and the hst address? What is used t identify each part f the address? What is the address class f IP address ? What is the default subnet mask fr the IP address ? What is the netwrk address? What is the hst address? What happens t the MAC address when yu mve a cmputer t anther netwrk? After finishing this sectin, yu shuld be able t cmplete the fllwing tasks: Determine the hst and the netwrk address f an IP address based n its default subnet mask. Identify the prt number f cmmn prtcls used by the TCP/IP suite. This sectin cvers the fllwing PC Pr exam bjective: 6.0 Netwrking Given basic IPv4 cnfiguratin settings r a netwrk diagram, cnfigure a wired r wireless netwrk cnnectin Device Addressing 6: IP Addressing 8:07 Ttal Vide 14: Addressing Facts TCP/IP Prtcl Facts 15 questins Abut 40 minutes

56 56 6.6: IP Cnfiguratin What service is used t autmatically assign TCP/IP cnfiguratin infrmatin t hsts? When assigning IP addresses t hsts, which prtins f the cnfiguratin must match values used by ther hsts in the same subnet? A ruter has tw netwrk interfaces, each cnnected t a different subnet. When cnfiguring the default gateway value n a hst, which IP address wuld yu use? What capability des the DNS server address prvide? What wuld happen if the cmputer was nt cnfigured t use a DNS server? After finishing this sectin, yu shuld be able t cmplete the fllwing tasks: View the status f netwrk cnnectins. Cnfigure basic IP cnfiguratin values necessary t cnnect t the Internet. This sectin cvers the fllwing PC Pr exam bjectives: 6.0 Netwrking Given basic IPv4 cnfiguratin settings r a netwrk diagram, cnfigure a wired r wireless netwrk cnnectin. Use apprpriate netwrking utilities t view, test, and trublesht basic netwrk cnfiguratin, cmmunicatin, and cnnectivity prblems IP Cnfiguratin 7: TCP/IP Cnfiguratin Methds 4: Cnfiguring TCP/IP Prperties 12:53 Ttal Vide 24:29 Lab/Activity Cnfigure TCP/IP Settings Cnfigure Alternate TCP/IP Settings IP Cnfiguratin Facts 11 questins Abut 51 minutes