Client Configurations

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1 Client Cnfiguratins Chse ne f the links belw fr yur particular client. Easy t use instructins will help yu change the settings n yur client t ur settings. Recmmended Settings Incming Server Infrmatin Outging Server Infrmatin Server Name: mail.gmtel.net Server Name: mail.gmtel.net Prt: IMAP: use 993 POP3: use 995 Prt: 465 Encryptin Type: SSL Encryptin Type: SSL Authenticate Using: Clear Text / Nrmal Passwrd See belw fr cmmn Interfaces: Windws 10 / 8 / 7 Windws Live Mail Micrsft Outlk 2007 Micrsft Outlk 2010 / Outlk 2013 Micrsft Outlk 2016 / Outlk 365 Micrsft Windws 10 Mail App Mzilla Thunderbird Mac OS X Mac Mail 10.X Mbile: Apple ios Devices (iphne / ipad) ios 11 ios 10 Andrid 8.0 (Ore) Andrid 7.0 (Nugat) Requires Authenticatin: Yes

2 Changing Settings in Micrsft Windws Live Mail 1. Open Windws Live Mail (this is fr versins 2008 and later). 2. Right-click n the accunt prfile n the left clumn and click Prperties. Verify Settings: 3. The initial Prperties windw will give yu multiple tabs. 4. Under the General tab, the name and address shuld be crrect. Verify the check bx is selected t include the accunt when they click Send / Receive.

3 Verify Server Settings: 5. Click n the Server Settings tab Determine which server settings yu need. "My incming mail server is a" shuld either read POP r IMAP. Yu cannt change this field. Verify the Incming Mail server setting shws mail.gmtel.net. Verify the Outging Mail server setting shws mail.gmtel.net. Verify the Username shws the FULL address Set the radi buttn n Lg On Using Clear Text Authenticatin. Check the bx fr My server requires authenticatin. Click Settings. 6. Verify the radi buttn n Use Same Settings as my Incming Mail Server. 7. Click OK.

4 8. Click the Advanced tab t access Prt and SSL settings. Check each bx that The server requires a secure cnnectin (SSL) In the Outging mail (SMTP) bx, enter the Prt number 465. In the Incming mail bx, enter 993 if using IMAP r 995 if using POP 9. Click OK nce finished. 10. Test the prgram t see if yu can Send / Receive withut errr.

5 Changing Settings in Micrsft Outlk Open Micrsft Outlk Click Tls frm the drp-dwn menu 3. Click n Accunt Settings in the drp dwn. 4. Frm the Accunt Settings wizard, select the prfile yu want t edit and click the Change... ptin.

6 Verify / Update Server Settings: 5. Verify the Name and Address field are crrect. The Accunt Type shuld shw POP r IMAP. Yu cannt change this field, but it will tell yu what server settings yu need t be verifying. Verify the Incming Mail Server is set t mail.gmtel.net. Verify the Outging Mail Server (SMTP) is set t mail.gmtel.net. Verify the Username is the FULL address. Yur Passwrd is nt changing. There shuld be a bx checked belw t remember that passwrd. 6. Click n Mre Settings t set up utging authenticatin and the prts.

7 Mre Settings: 7. Click n the Outging Server tab n tp. Best practice is check the bx that My Outging Server (SMTP) requires authenticatin and leave the radi buttn set t Use same settings as my incming server. 8. Click n the Advanced Tab t set up SSL and prts. Set the Incming Server t 993 if yu are using IMAP and 995 if using POP3. Check the bx belw it as This server requires an encrypted cnnectin (SSL). Set the Outging server t 465. In the drp-dwn t use an encrypted cnnectin, chse SSL. When finished, click OK.

8 9. Click the Next buttn when yu have verified / changed all necessary settings. 10. Click Finish t g back t the Accunts page. 11. Click Clse n this windw and test yur t verify it is wrking.

9 Changing Settings n Micrsft Outlk 2010 / Outlk Open Micrsft Outlk (versins 2010, and 2013 have the same screens) 2. Click File in the tp left. 3. Inside the Accunt Infrmatin windw, click n the Accunt Settings buttn. This will bring up a drp-dwn menu. Click Accunt Settings inside this. 4. Frm the Accunt Settings wizard, select the prfile yu want t edit and click the Change... ptin.

10 Verify / Update Server Settings: 5. Verify the settings are accurate: Verify the Name and Address field are crrect. The Accunt Type shuld shw POP r IMAP. Yu cannt change this field, but it will tell yu what server settings yu need t be verifying. Verify the Incming Mail Server settings is mail.gmtel.net. Verify the Outging Mail Server (SMTP) settings mail.gmtel.net. Verify the Username is the FULL address. The Passwrd shuld be crrect and wn't need t be changed. 6. Click n Mre Settings t set up utging authenticatin and mre advanced settings. Mre Settings: 7. Click n the Outging Server tab n tp. 8. Check the bx s that My Outging Server (SMTP) requires authenticatin and leave the radi buttn set t Use same settings as my incming server.

11 9. Click n the Advanced Tab t set up SSL and prts. Set the Incming Server t 993 if yu are using IMAP and 995 if using POP3. Check the bx belw it as This server requires an encrypted cnnectin (SSL). Set the Outging server t 465. In the drp-dwn t use an encrypted cnnectin, chse SSL. 10. When finished, click OK.

12 11. Click the Next buttn when yu have verified / changed all necessary settings. 12. Click Finish t g back t the Accunts page. 13. Click Clse n this windw and test yur t verify it is wrking.

13 Changing Settings n Micrsft Outlk 2016 / Outlk Open Micrsft Outlk (versins 2016 and 365 have the same screens) 2. Click File in the tp left. 3. Inside the Accunt Infrmatin windw, click n the Accunt Settings buttn. This will bring up a drp-dwn menu. Click Accunt Settings inside this. 4. Frm the Accunt Settings wizard, select the prfile yu want t edit and click the Change... ptin.

14 Verify / Update Server Settings: 5. Verify the settings are accurate: Verify the Name and Address field are crrect. The Accunt Type shuld shw POP r IMAP. Yu cannt change this field, but it will tell yu what server settings yu need t be verifying. Verify the Incming Mail Server settings is mail.gmtel.net. Verify the Outging Mail Server (SMTP) settings mail.gmtel.net. Verify the Username is the FULL address. The Passwrd shuld be crrect and wn't need t be changed.

15 6. Click n Mre Settings t set up utging authenticatin and mre advanced settings. Mre Settings: 7. Click n the Outging Server tab n tp. 8. Check the bx s that My Outging Server (SMTP) requires authenticatin and leave the radi buttn set t Use same settings as my incming server. 9. Click n the Advanced Tab t set up SSL and prts. Set the Incming Server t 993 if yu are using IMAP and 995 if using POP3. Check the bx belw it as This server requires an encrypted cnnectin (SSL). Set the Outging server t 465.

16 In the drp-dwn t use an encrypted cnnectin, chse SSL. 10. When finished, click OK. 11. Click the Next buttn when yu have verified / changed all necessary settings. 12. Click Finish t g back t the Accunts page. 13. Click Clse n this windw and test yur t verify it is wrking.

17 Changing Settings n Windws 10 Mail 1. Open the Mail App in Windws Click n the Start buttn and find Mail 3. When the app pens, lk fr the cg wheel in the lwer left. 4. T set up a new accunt r verify settings n an existing accunt, click the cg wheel t pen Settings.

18 5. Click n Manage Accunts. 6. Select yur accunt t edit the settings. 7. Verify the Username is the FULL address. 8. Yur passwrd shuld be crrect. Yu can leave it alne. 9. Yu can als leave yur Accunt Name alne. It is simply the name f the prfile.

19 10. Click n Change Mailbx Sync Settings. 11. On Sync Settings, the custmer can set / adjust the Dwnlad frm setting and adjust their name if they want.

20 12. Select Advanced Mailbx Settings t adjust server settings. 13. Scrll dwn t verify / change the actual server settings. Verify the preferred accunt is turned On. Change if needed. Verify / change the Incming Mail Server t mail.gmtel.net Add either :993 if using IMAP r :995 if using POP. Verify / change the Outging Mail Server t mail.gmtel.net:465 Verify the Outging Server Requires Authenticatin is checked. Verify the Use the Same User Name and Passwrd fr Sending is als checked. Place a checkmark in Require SSL fr incming and Require SSL fr utging 14. Once yu have finished with this set-up, Clse ut f this windw. 15. Test the client t verify all settings are crrect.

21 Changing Settings in Mzilla Thunderbird 1. Open Mzilla Thunderbird 2. In the left clumn, select the address that yu want t access settings. 3. Click View Settings fr this Accunt. Verify / Change Incming Mail Server Settings: 4. Verify the incming mail server settings are crrect. On the Accunt Settings windw, click n Server Settings n the left clumn. Verify the Incming Mail Server settings is mail.gmtel.net. Verify the Prt is set t either 993 if the Server Type shws IMAP r 995 if the Server Type shws POP. Verify the User Name is yur FULL address. Under Cnnectin Security, select SSL / TLS frm the drp-dwn. Verify the Authenticatin Methd is set t Nrmal Passwrd. If yu need t adjust hw ften the prgram checks fr , r if yu need t adjust Deliver Optins, yu can d this under Server Settings.

22 5. On the left clumn, click n Outging Server (SMTP)

23 6. If there are multiple SMTP server prfiles, yu may see them listed here. Select yur SMTP server. Yu can see belw what the server settings, prt settings, and username / passwrd settings are. If yu need t adjust anything, click Edit. Verify / change the Server Name is mail.gmtel.net Verify / change the SMTP Prt is set t 465. Set the Cnnectin security t SSL / TLS. Set the Authenticatin methd t Passwrd, transmitted insecurely. Make sure the User Name is the FULL address. 7. When finished, click OK. Hit OK n the Accunt Settings windw. 8. Test t verify settings are crrect.

24 Changing Settings in MAC Mail Open the Preferences Screen: 1. Open MAC Mail 2. Next t the Apple icn n the bar, click n the Mail drp-dwn menu, then click n Preferences. Verify / Update Accunt Settings: 3. Select the Accunts tab If there is mre than ne prfile setup, be sure t chse the crrect prfile frm the left clumn. Verify the Incming Mail Server is set t mail.gmtel.net. Verify yur Incming Username is set t yur FULL address

25 Verify / Update the Outging Mail Server (SMTP) Settings: 4. Click n the drp-dwn menu fr Outging Mail Server (SMTP) 5. The default server shuld be checked. Click n Edit SMTP Server List

26 6. Verify the Server Name field shws mail.gmtel.net. Advanced SMTP Settings: 7. Click n the Advanced buttn and verify / change these settings. T make any changes t this windw, uncheck the bx t Autmatically Detect and Maintain Accunt Settings. Set the prt t 465. Place a check in the bx fr SSL. Make sure that the Authenticatin is set t Passwrd. Make sure yur FULL address is in the Username field. Enter yur passwrd if this area is empty. Any existing passwrd shuld nt need t be changed. 8. Click OK n the settings windw and X ut f the accunt windw. 9. Clse ut f MAC Mail and Relaunch the app t test the settings.

27 Changing Settings in Apple ios 11 This prcess shws hw t set up the native app n the ios Device. 1. The screenshts belw may be frm different versins f ios r will lk a bit different if yu are setting up an ipad versus an iphne, but they will fllw the same frmat. 2. On the ios device, pen Settings. 3. G t Accunts & Passwrds.

28 Changing the Accunt: 1. Select yur accunt listed n this main page. Select the specific accunt frm the next screen Verify that the Incming Mail Server Hst Name is mail.gmtel.net Verify the Username is yur FULL address. The Passwrd shuld be crrect already and nt need changing. 2. Click n server name under the Outging Mail Server header t verify / change the varius sever settings. 3. Click n the Primary Server ptin fr GMTel.net. (It may nt necessarily named a mail.gmtel.net)

29 4. Frm the Outging Mail Server settings windw: Verify this Server is marked as On. Verify the Outging Mail Server Hst Name is set t mail.gmtel.net. Make sure the Username field has yur FULL address in it. Even if this bx states "Optinal" it is required by GMTel. The Passwrd shuld already be here. If nt, g ahead and enter it. Make sure that Use SSL is set t On. Belw this, verify the passwrd ptin is set t Authenticatin. Verify the Server Prt is set t Click Dne in the upper right. 6. Yu shuld be back a screen nw (see previus image). Click the Back arrw in the tp left t g back t the Incming Mail Server windw. 7. Click Dne in the upper right. 8. G back t the main windw n the ios device 9. Test the t verify it is wrking.

30 Changing Settings n Apple s ios 10 This prcess shws hw t set up the native app n the ios Device. The screenshts belw may be frm different versins f ios r will lk a bit different if yu are setting up an ipad versus an iphne, but they will fllw the same frmat. 1. On the ios device, pen Settings. 2. G t Mail.

31 Changing the Accunt: 3. Click n Accunts frm the main Mail windw. This may shw GMTel r ther mail apps that yu use as well (Gmail, Yah, iclud, etc.) 4. Frm the Accunts windw, select the specific accunt fr yur GMTel address frm this screen.

32 5. Verify that the Incming Mail Server Hst Name is mail.gmtel.net 6. Verify the Username is yur FULL address. 7. The Passwrd shuld be crrect already and nt need changing. 8. Click n the Outging Mail Server t verify / change the varius sever settings. 9. Click n the Primary Server ptin fr GMTel.net. (It may nt necessarily named a mail.gmtel.net)

33 10. Frm the Outging Mail Server settings windw: Verify this Server is marked as On. Verify the Outging Mail Server Hst Name is set t mail.gmtel.net. Make sure the Username field has yur FULL address in it. Even if this bx says "Optinal" it is required by GMTel if yu want t send s when yu are nt at hme. The Passwrd shuld already be here. If nt, g ahead and enter it. Make sure that Use SSL is set t On. Belw this, verify the passwrd ptin is set t Authenticatin. Verify the Server Prt is set t Click Dne in the upper right. 12. Yu shuld be back a screen nw (see previus image). Click the Back arrw in the tp left t g back t the Incming Mail Server windw. 13. Click Dne in the upper right. 14. G back t the main windw n the ios device 15. Test the t verify it is wrking.

34 Changing Settings in Andrid 8.0 (Ore) 1. Frm the main windw, pen yur applicatin. 2. Click the three hrizntal bars in the tp left f the app and select the Settings gear frm this panel. 3. Under the Accunts header, select yur GMTel.net accunt. 4. Frm the Settings windw fr this accunt, swipe dwn until yu see Server Settings.

35 Select this ptin t view the current server settings. 5. Yur GMTel.net address shuld be listed n the Address field. Verify yur FULL address appears in the User Name field. If it des nt and yu cannt change it, please call Tech Supprt fr assistance. Make sure that yur Incming Server shws mail.gmtel.net Verify the Security Type shws SSL. If nt, click the arrw next t this item and select it. In the Prt field, yu will need t determine what type f server yu are using. If yu see IMAP server under the Incming Server header, chse Prt 993. If yu see POP3 server like the image t the right, chse Prt 995.

36 6. Swipe dwn the Server Settings page and g t the Outging Server settings. Verify yur SMTP Server is set t mail.gmtel.net Verify yur Security Type is set t SSL. If nt, click the arrw t the right and chse SSL frm the drp-dwn. Verify yur Prt is set t 465. Verify yur FULL address is shwing in the Username field. Yur Passwrd shuld be fine and shuld nt need t be changed. 7. Click Dne when finished. Save yur settings and back ut t yur main windw. Make sure yur is functining prperly.

37 Changing Settings in Andrid 7.0 (Nugat) 1. Frm the main windw, click n yur Apps. 2. Click the Settings icn t pen up yur device s Settings menu.

38 3. Click n Accunts frm the Settings Menu. 4. Click n frm the list f accunt types. 5. Click n yur GMTel.net accunt frm this windw.

39 6. Yur GMTel.net address shuld be listed n the Address field. Verify yur FULL address appears in the User Name field. If it des nt and yu cannt change it, please call Tech Supprt fr assistance. Make sure that yur Incming Server shws mail.gmtel.net Verify the Security Type shws SSL. If nt, click the arrw next t this item and select it. In the Prt field, yu will need t determine what type f server yu are using. If yu see IMAP server under the Incming Server header, chse Prt 993. If yu see POP3 server like the image t the right, chse Prt 995.

40 7. Swipe dwn the Server Settings page and g t the Outging Server settings. Verify yur SMTP Server is set t mail.gmtel.net Verify yur Security Type is set t SSL. If nt, click the arrw t the right and chse SSL frm the drp-dwn. Verify yur Prt is set t 465. Verify yur FULL address is shwing in the Username field. Yur Passwrd shuld be fine and shuld nt need t be changed. 8. Click Next when finished. Save yur settings and g back in t yur main windw. Make sure yur is functining prperly.

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