ACCELERATOR 7.0 CISCO UNIFIED COMMUNICATION MANAGER 10.5 INTEGRATION GUIDE

Transcription

1 ACCELERATOR 7.0 CISCO UNIFIED COMMUNICATION MANAGER 10.5 INTEGRATION GUIDE June 2017 Tang Netwrks, Inc. phne: Netwrk Blvd, Suite 200 fax: Frisc, Texas USA

2 Acceleratr 7.0 Cisc Unified Cmmunicatin Manager 10.5 Integratin Guide Tang Netwrks, Inc. This sftware is prtected by cpyright law and internatinal treaties, and is the cnfidential and prprietary infrmatin f Tang Netwrks, Inc. Unauthrized reprductin, use, r distributin f this sftware, r any prtin f it, may result in severe civil and criminal penalties, and will be prsecuted t the maximum extent pssible under the law. The sftware described in this dcument is furnished under license agreement and may nly be used in accrdance with the terms f the agreement. Tang Netwrks is a trademark f Tang Netwrks, Inc. All ther trademarks used herein are the prperty f their respective wners and are used fr identificatin purpses nly Tang Netwrks, Inc. Tang Netwrks is a trademark s r registered trademarks f Tang Netwrks, Inc. All ther trademarks r service marks are the prperty f their respective wners. Specificatins and features are subject t change withut ntice. June 2017 CONFIDENTIAL Page 2 f 46

3 Acceleratr 7.0 Cisc Unified Cmmunicatin Manager 10.5 Integratin Guide TABLE OF CONTENTS INTRODUCTION... 5 SUPPORTED VERSIONS... 6 PBX DEPENDENCIES... 6 CISCO UNIFIED CALL MANAGER LICENSE KEY REQUIREMENTS... 7 KNOWN CISCO UNIFIED CALL MANAGER ISSUES... 7 ACCELERATOR INTEGRATION PROCESSES... 8 MOBILE UC ENABLED ACCELERATOR... 8 PSTN ACCESS ENABLED ACCELERATOR... 9 BUSINESS CONTINUITY ENABLED ACCELERATOR... 9 Lgin t Cisc Admin Interface...11 SIP Trunk Security Prfile...12 Create Cisc SIP Trunks...14 Acceleratr Single/Mini Nde...14 Acceleratr 2 Nde (and Legacy 3 Nde)...15 Add Cisc Trunk(s)...17 Create Rute Patterns fr Pilt DNs...21 Create Rute Patterns fr PSTN Access Numbers...23 SIP Line Cnfiguratin...25 Pilt Directry Number Cnfiguratin fr Call Service Pilts...29 JTAPI CTI Cnfiguratin...30 ACCELERATOR PROVISIONING...33 Mbile UC...33 Vice Netwrk: Trunk Dial Plan...33 Vice Netwrk: PBX...33 Subscriber: Subscribers...34 Business Cntinuity...35 Vice Netwrk: Trunk Dial Plan...35 Vice Netwrk: PBX...35 Subscriber: Subscribers...37 PSTN Access Enabled Acceleratr...37 Vice Netwrk: Trunk Dial Plan...37 Vice Netwrk: PBX...37 USEFUL COMMANDS...39 View Line Registratin Status...39 Link Status between Call Manager and Acceleratr...40 Link Status between Acceleratr and Call Manager...40 MOBILE UC FEATURE INTERACTIONS ACCELERATOR PBX LEVEL 1 INTEGRATION...41 ACCELERATOR PBX LEVEL 2 INTEGRATION...44 ACCELERATOR PBX LEVEL 3 INTEGRATION...45 June 2017 CONFIDENTIAL Page 3 f 46

4 Acceleratr 7.0 Cisc Unified Cmmunicatin Manager 10.5 Integratin Guide FIGURES Figure 1 Cisc Unified Cmmunicatins Manager Administratin Web Interface...11 Figure 2 System Menu Add New SIP Trunk Security Prfile...12 Figure 3 SIP Trunk Security Prfile Cnfiguratin (1 f 2)...13 Figure 4 SIP Trunk Security Prfile Cnfiguratin (2 f 2)...13 Figure 5 Cisc SIP Trunks - Acceleratr Single Nde...15 Figure 6 Cisc SIP Trunks Fr Acceleratr 2 Nde (r 3 Nde Legacy)...16 Figure 7 Device Menu Add New Trunk...17 Figure 8 SIP Trunk Cnfiguratin...17 Figure 9 SIP Trunk Cnfiguratin (1 f 2)...18 Figure 10 SIP Trunk Cnfiguratin (2 f 2)...19 Figure 11 Call Ruting Menu Add New Directry Number...21 Figure 12 Directry Number Cnfiguratin...22 Figure 13 Call Ruting Add New Rute Pattern...23 Figure 14 Rute Pattern Cnfiguratin...24 Figure 15 Device Menu Add New Phne...25 Figure 16 Select Tang Netwrks Mbile Add New Phne...25 Figure 17 Tang Netwrks Mbile Device Infrmatin...26 Figure 18 Tang Netwrks Mbile Prtcl Specific Infrmatin...27 Figure 19 SIP Device Cnfiguratin DN Assignment...28 Figure 20 Directry Number Assignment...28 Figure 21 Devices assciated with DN...29 Figure 22 Call Ruting Menu Add New Directry Number...29 Figure 23 Directry Number Cnfiguratin...30 Figure 24 User Management Menu Add New Applicatin User...30 Figure 25 CTI Applicatin User Cnfiguratin...31 Figure 26: Call Manager Find and List Phnes screen...39 Figure 27: Acceleratr Management Cnsle, Alarm Viewer...40 TABLES Table 1 Acceleratr PBX Level 1 Integratin...43 Table 2 Acceleratr PBX Level 2 Integratin...44 Table 3 Acceleratr PBX Level 3 Integratin...45 June 2017 CONFIDENTIAL Page 4 f 46

5 Acceleratr 7.0 Cisc Unified Cmmunicatin Manager 10.5 Integratin Guide Intrductin The Acceleratr supprts 4 different prduct applicatins. These are Mbile Unified Cmmunicatins SIP Trunking r PSTN Access Business Cntinuity Mbile Call Recrding Yur license key dictates which applicatins yu have been authrized t use. Mbile Unified Cmmunicatins (Mbile UC) - The Mbile UC applicatin extends PBX and Unified Cmmunicatins (UC) features t mbile devices. Examples include Single Number, Single Vic , and Abbreviated Dialing. Fr Mbile UC, the Acceleratr uses a cmbinatin f SIP lines and trunks t integrate with the Cisc PBX. SIP Trunk Interfaces Used fr prviding terminating services fr calls frm the Acceleratr. Fr terminating call types where the call is being terminated t an Acceleratr subscriber's desk r mbile. SIP Line Interfaces Used t prvide riginating services and fr simultaneus ringing f a subscribers desk and mbile devices. When an Acceleratr UC Subscriber places a mbile riginatin call (RVE) the Acceleratr will deliver the call t the PBX using the line interface. This allws the PBX t prvide that subscribers riginating services t the call. Als, the SIP line interface prvides MWI fr the CUCM PBX. CTI (JTAPI) An Applicatin user must be created fr the Acceleratr t enable desk t mbile Call Mve services fr subscribers. PSTN Access (e.g. SIP Trunking applicatin) PSTN Access facilitates interwrking between enterprise and SIP entities such as PBXs and PSTN carriers (i.e. SIP Trunking Service Prviders) as well as between internal enterprise SIP entities. Fr PSTN Access, the Acceleratr uses nly SIP trunk service t integrate with the Cisc PBX; there are n SIP lines assciated with the Acceleratr trunking service. In general, PSTN Access is used when the Acceleratr must relay a call frm the Cisc PBX desk phne t the PSTN. And, vice-versa; PSTN riginated calls t DIDs assigned t the Cisc PBX will be ruted frm the carrier t the Acceleratr PSTN Access service t the PBX. Business Cntinuity - The Business Cntinuity applicatin prvides the ability t divert business calls t yur mbile phne when there is an utage in yur enterprise vice netwrk. Business Cntinuity uses SIP Lines and SIP Trunks t integrate with the Cisc PBX. June 2017 CONFIDENTIAL Page 5 f 46

6 Acceleratr 7.0 Cisc Unified Cmmunicatin Manager 10.5 Integratin Guide Mbile Call Recrding Mbile call recrding recrds calls made and received n mbile phnes. This desn t require any specific integratin with the Cisc PBX. Imprtant Nte: Thrugh ut this dcument and ther Acceleratr dcuments the term PSTN Access is used t describe the functins f the SIP Trunking Cntrller prduct. These terms are interchangeable. Whenever yu see PSTN Access we are talking abut the SIP Trunking Cntrller. Supprted Versins This dcument addresses the way that the Acceleratr integrates with Cisc Unified Cmmunicatins Manager. The dcument supprts Unified Cmmunicatins Manager release 10.5 Ntes: This guide is meant t familiarize the reader with the minimum prvisining steps required n the Cisc Unified Cmmunicatins Manager fr Acceleratr integratin. It des nt attempt t address all pssible cnfiguratins ptins r features that can be applied within the Unified Cmmunicatins Manager. Please cnsult yur Cisc dcumentatin fr Unified Cmmunicatins Manager specific issues. The screen captures in this dcument may vary depending n yur release. It is intended fr users with a thrugh understanding f the Cisc Unified Cmmunicatins Manager. PBX Dependencies The fllwing lists the Cisc Unified Cmmunicatins Manager cmpnents, license keys, and PBX dependencies required t integrate with the Acceleratr: Cisc Unified Cmmunicatins Manager Fr Mbile UC - Per Subscriber license enabling a Third Party SIP Device. This may r may nt require additinal licensing depending n the existing licensing package. The Unified Cmmunicatins Manager server(s) must first be cnfigured apprpriately with dmain and hst infrmatin as per Unified Cmmunicatins Manager dcumentatin befre integrating with the Acceleratr. June 2017 CONFIDENTIAL Page 6 f 46

7 Acceleratr 7.0 Cisc Unified Cmmunicatin Manager 10.5 Integratin Guide Cisc Unified Call Manager License Key Requirements The type f licenses needed fr yur Cisc Unified Cmmunicatin Manager (CUCM) PBX: CUCM 9.x (r later) The CUCM licenses are different fr the 9.x releases as cmpared t releases prir t 9.0. CUWL Standard (10 devices per user) supprts advanced (vice and vide) call cntrl features including desktp and mbile and up t ten devices per user. 1 Nte that this dcument used the CUWL Standard license fr integratin with the Acceleratr. CUWL Prfessinal (10 devices per user) includes all the features f the CUWL Standard license type and prfessinal cllabratin wrkspace applicatin features. 1 Enhanced Plus UCL (2 devices per user) - User based license that supprts up t tw devices and includes all the features f the Enhanced license type. 1 Knwn Cisc Unified Call Manager Issues Call Manager IPDR Expecting TLDN/MSRN/MDN but Receives Frked Number Instead - The scenari is a Mbile->Desk with a Busy Trigger. The destinatinid is ppulated with the Alias instead f the TLDN/MSRN/MDN. (Bug# 12082). Call Manager Privacy Nt Respected - Dialing the *67 call restrictin cde des nt set the privacy headers as expected. (Bug# 11905) 1 Surce: page 722. June 2017 CONFIDENTIAL Page 7 f 46

8 Acceleratr 7.0 Cisc Unified Cmmunicatin Manager 10.5 Integratin Guide Acceleratr Integratin Prcesses The integratin with the Acceleratr can be setup in several ways. During the Acceleratr prvisining, yur enterprise selected Carrier types based n yur Acceleratr enterprise license key. Yur license key may be enabled fr any f the applicatins r any cmbinatins f the applicatins. The sectins and steps utlined belw will guide yur wrkflw t integrate yur Cisc Unified Cmmunicatin Manager PBX with the Acceleratr. If yu are authrized fr mre than ne applicatin, yu shuld execute all sets f steps utlined belw fr yur authrized applicatins. It desn t matter which steps yu execute first and be aware there may be sme verlaps between the applicatins. Mbile UC Enabled Acceleratr The Acceleratr requires bth SIP Line and SIP Trunk prvisining within the Unified Cmmunicatins Manager t prvide full functinality. In additin, in rder t enable the ptinal Call Mve feature, a JTAPI-based CTI pint must be prvisined within the Unified Cmmunicatin Manager. Fr a Mbile UC enabled Acceleratr, execute these steps. June 2017 CONFIDENTIAL Page 8 f 46

9 Acceleratr 7.0 Cisc Unified Cmmunicatin Manager 10.5 Integratin Guide 1. Lgin t Cisc Admin Interface n page Ensure that a SIP Trunk Security Prfile exists n the Cisc PBX. See page Create Cisc SIP Trunks t rute traffic between the Unified Cmmunicatins Manager and the Acceleratr. See page Define Pilt Directry Number Cnfiguratin fr Mbile UC enabled Acceleratrs fr Pilt DNs. See page 27. This is an ptinal step based n yur Carrier cnnectin (e.g. If yu are using a Carrier Gateway deplyment yu d nt need t create PDNs n the Call Manager.) Als nte that Call Service Pilts fr the Call Mve feature d nt have t be rutable because the cnnectin is between the PBX and the Acceleratr. 5. Create Rute Patterns fr Pilt DNs n page 21. This is an ptinal step based n yur Carrier cnnectin. These rute patterns are used fr Pilt DNs t the Acceleratr. 6. Create SIP Line Cnfiguratin t supprt the mbile devices as SIP devices. See page If yu intend t use the Acceleratr Call Mve feature, create the JTAPI CTI cnnectin and service pl numbers t enable the Call Mve service. See sectin JTAPI CTI Cnfiguratin n page Execute the Mbile UC Enabled Acceleratr sectin n page 33. PSTN Access Enabled Acceleratr Use the fllwing steps t define SIP trunks and Ruting n the Cisc PBX fr interactins with the Acceleratr PSTN Access service. 1. Lgin t Cisc Admin Interface n page Ensure that a SIP Trunk Security Prfile exists n the Cisc PBX. See page Create Cisc SIP Trunks t rute traffic between the Unified Cmmunicatins Manager and the Acceleratr. See page Create a Rute Pattern n page 23 t rute PSTN calls and/r all calls (when Acceleratr supprts inter-pbx traffic) t the Acceleratr. 5. If yur Acceleratr is PSTN Access nly, then execute the steps list in sectin PSTN Access Enabled Acceleratr n page Hwever, if yur Acceleratr is a cmbinatin f bth Mbile UC and PSTN Access, and yu have nt executed the PBX integratin steps fr Mbile UC listed n the previus page, execute that sectin nw. Otherwise, yu are finished with the PBX-side integratin. Execute the sectin Mbile UC Enabled Acceleratr n page 33. Business Cntinuity Enabled Acceleratr The Acceleratr requires bth SIP Line and SIP Trunk prvisining within the Unified Cmmunicatins Manager t prvide full functinality. Fr a Business Cntinuity enabled Acceleratr, execute these steps. 1. Lgin t Cisc Admin Interface n page 11. June 2017 CONFIDENTIAL Page 9 f 46

10 Acceleratr 7.0 Cisc Unified Cmmunicatin Manager 10.5 Integratin Guide 2. Ensure that a SIP Trunk Security Prfile exists n the Cisc PBX. See page Create Cisc SIP Trunks t rute traffic between the Unified Cmmunicatins Manager and the Acceleratr. See page Define Pilt Directry Number Cnfiguratin fr Mbile UC enabled Acceleratrs fr Pilt DNs. See page Create Rute Patterns fr Pilt DNs n page 21. These rute patterns are used fr Pilt DNs t the Acceleratr. 6. Create SIP Line Cnfiguratin t supprt the mbile devices as SIP devices. See page Execute the Mbile UC Enabled Acceleratr sectin n page 33. June 2017 CONFIDENTIAL Page 10 f 46

11 Acceleratr 7.0 Cisc Unified Cmmunicatin Manager 10.5 Integratin Guide Lgin t Cisc Admin Interface After ensuring that the Unified Cmmunicatins Manager server(s) are cnfigured apprpriately with dmain and hst infrmatin, use the fllwing steps t lgin t the Unified Cmmunicatins Manager. Access the Unified Cmmunicatins Manager administratin web interface by pinting a web brwser t the URL: r IP Address/ Hstname represents the hstname f the Unified Cmmunicatins Manager server. Lg-in with the apprpriate credentials. The first screen f the interface is displayed. Figure 1 Cisc Unified Cmmunicatins Manager Administratin Web Interface June 2017 CONFIDENTIAL Page 11 f 46

12 Acceleratr 7.0 Cisc Unified Cmmunicatin Manager 10.5 Integratin Guide SIP Trunk Security Prfile T cnfigure a SIP Trunk Security Prfile, select System Security Prfile SIP Trunk Security Prfile Nte: If yur Acceleratr cnfiguratin enables SIP Trunking in additin t either Mbile UC r Business Cntinutity, tw separate SIP Trunk Security Prfile will be used. The Acceleratr defines ne trunk grup t the Cisc PBX at the prt defined in the MUC/Business Cntinuity prfile. A separate trunk grup needs t be defined fr the SIP Trunk which uses a different inbund prt n the Acceleratr. Figure 2 System Menu Add New SIP Trunk Security Prfile June 2017 CONFIDENTIAL Page 12 f 46

13 Acceleratr 7.0 Cisc Unified Cmmunicatin Manager 10.5 Integratin Guide The SIP Trunk Security Prfile Infrmatin screen is be displayed: Figure 3 SIP Trunk Security Prfile Cnfiguratin (1 f 2) Figure 4 SIP Trunk Security Prfile Cnfiguratin (2 f 2) Ntice that the Incming Prt in Figure 3 uses prt number 5260, this is just an example. This prt number will be used during Acceleratr prvisining when we create a trunk grup and a trunk that pints t the Cisc PBX. Als ntice that Figure 3 is the Mbile UC Security Prfile with prt number This is als the prt number used fr Business Cntinuity. June 2017 CONFIDENTIAL Page 13 f 46

14 Acceleratr 7.0 Cisc Unified Cmmunicatin Manager 10.5 Integratin Guide Figure 4 shws the SIP Trunk Security Prfile fr PSTN cnfigured t use prt Nte that Mbile UC/Business Cntinuity and PSTN Access must be n different prts (and different frm prt number 5060). Nte: Fr CUCM release 9.x and later - Nte: If yur Acceleratr cnfiguratin enables SIP Trunking in additin t either Mbile UC r Business Cntinutity, tw separate SIP Trunk Security Prfiles will be used. The Acceleratr defines ne trunk grup t the Cisc PBX at the prt defined in the MUC/Business Cntinuity prfile. A separate trunk grup needs t be defined fr the SIP Trunk which uses a different inbund prt n the Acceleratr. Create Cisc SIP Trunks Fr a Mbile UC enabled, Business Cntinuity enabled r PSTN Access enabled Acceleratr, SIP trunks must be cnfigured between the Cisc Unified Cmmunicatin Manager PBX and the Acceleratr. The number f SIP trunks that must be cnfigured depends n whether the Acceleratr is a redundant system r nt. Acceleratr Single/Mini Nde Trunks are required fr each enabled applicatin. Mbile UC and BC can share a single trunk but if PSTN Access is als enabled, it must have its wn trunk fr a ttal f 2 trunks. The 2 trunks required will be needed with different prt numbers supprting the trunks. Mbile UC and Business Cntinuity use prt 5060 and PSTN Access uses prt See Figure 5 belw. Als, if yu need t change the Acceleratr prt numbers 5060 r 5080, visit the Tang Management Cnsle Reference Guide, sectin Cnfiguratin, Cluster-Level Cnfiguratin, Sessin Cnductrs, System Settings Tab, and then find the Receiving Sip Prt fields. June 2017 CONFIDENTIAL Page 14 f 46

15 Acceleratr 7.0 Cisc Unified Cmmunicatin Manager 10.5 Integratin Guide Figure 5 Cisc SIP Trunks - Acceleratr Single Nde Acceleratr 2 Nde (and Legacy 3 Nde) Only the trunk crrespnding t the Acceleratr s service Address is used fr ruting purpses as this is the address assciated with the Acceleratr s internal distributr. The sessin cnductr trunks are required fr authenticatin purpses nly s that the Unified Cmmunicatins Manager accepts incming requests withut requiring Digest authenticatin. Nte that the Legacy 3 nde cnfiguratin is nt shwn in this dcument. Mbile UC r BC cnfiguratins uses a ttal a 3 three trunks where: 1 st trunk - Physical address f Acceleratr sc1 with prt nd trunk Service Address with prt rd trunk - Physical address f Acceleratr sc2 with prt 5070 PSTN Access cnfiguratins uses a ttal a 3 three trunks where: 1 st trunk - Physical address f Acceleratr sc1 with prt nd trunk Service Address with prt rd trunk - Physical address f Acceleratr sc2 with prt 5090 June 2017 CONFIDENTIAL Page 15 f 46

16 Acceleratr 7.0 Cisc Unified Cmmunicatin Manager 10.5 Integratin Guide Bth Mbile UC r BC & PSTN Access cnfiguratins uses a ttal a 6 three trunks where: Mbile UC r BC Prtin: 1 st trunk - Physical address f Acceleratr sc1 with prt nd trunk Service Address with prt rd trunk - Physical address f Acceleratr sc2 with prt 5070 PSTN Access Prtin: 1st trunk - Physical address f Acceleratr sc1 with prt nd trunk Service Address with prt rd trunk - Physical address f Acceleratr sc2 with prt 5090 Figure 6 Cisc SIP Trunks Fr Acceleratr 2 Nde (r 3 Nde Legacy) June 2017 CONFIDENTIAL Page 16 f 46

17 Acceleratr 7.0 Cisc Unified Cmmunicatin Manager 10.5 Integratin Guide Add Cisc Trunk(s) Reminder: The number f trunks yu will need t create is based n whether yu are a single nde Acceleratr r a redundant nde Acceleratr. And If yu have Mbile UC/BC and/r PSTN Access enabled Carriers defined n the Acceleratr. An explanatin can be fund a few pages back, referring t Figure 5 and Figure 6. T cnfigure new SIP trunks, select Device Trunk and then click the Add New buttn. Figure 7 Device Menu Add New Trunk The fllwing Trunk Cnfiguratin screen will be displayed. Figure 8 SIP Trunk Cnfiguratin June 2017 CONFIDENTIAL Page 17 f 46

18 Acceleratr 7.0 Cisc Unified Cmmunicatin Manager 10.5 Integratin Guide Select the fllwing: Trunk Type - select SIP Trunk. Device Prtcl, select SIP. Trunk Service Type, select Nne(Default) Click Next. The fllwing SIP Trunk screen will be displayed: Nte that the screen shts fr this frm spans acrss three pages and shws the definitin fr ur sample Mbile UC. Figure 9 SIP Trunk Cnfiguratin (1 f 2) June 2017 CONFIDENTIAL Page 18 f 46

19 Acceleratr 7.0 Cisc Unified Cmmunicatin Manager 10.5 Integratin Guide Figure 10 SIP Trunk Cnfiguratin (2 f 2) June 2017 CONFIDENTIAL Page 19 f 46

20 Acceleratr 7.0 Cisc Unified Cmmunicatin Manager 10.5 Integratin Guide Enter the fllwing data n the Trunk Cnfiguratin Screen. Device Infrmatin sectin: Device name and descriptin. Device Pl Default. Check - Media Terminatin Pint Required Inbund Calls sectin: Calling Search Space 2 needs t encmpass assciated enterprise and PSTN desk numbers. SIP Infrmatin sectin: Destinatin Address This address shuld be set apprpriately: Single nde Acceleratr deplyments - See Figure 5 n page 15 fr Destinatin Address inf. Redundant Acceleratr deplyments See Figure 6 n page 16 fr Destinatin Address inf. Destinatin Prt This prt shuld be set apprpriately: Single nde Acceleratr deplyments - See Figure 5 n page 15 fr Destinatin Prt inf. Redundant Acceleratr deplyments See Figure 6 n page 16 fr Destinatin Prt inf. SIP Trunk Security Prfile - Chse the SIP Trunk Security Prfile that was created fr the Acceleratr. SIP Trunk Prfile - Chse Standard SIP Prfile. Calling Search Space needs t encmpass assciated enterprise and PSTN desk numbers. DTMF Signaling Methd - Set t RFC A calling search space cmprises an rdered list f partitins that users can lk at befre being allwed t place a call. Calling search spaces determine which partitins calling devices, including IP phnes, sft phnes, and gateways, can search when attempting t cmplete a call. When a calling search space is assigned t a device, the list f partitins in the calling search space cmprises nly the partitins that the device is allwed t reach. All ther DNs that are in partitins nt in the device calling search space receives a busy signal. SOURCE: June 2017 CONFIDENTIAL Page 20 f 46

21 Acceleratr 7.0 Cisc Unified Cmmunicatin Manager 10.5 Integratin Guide Create Rute Patterns fr Pilt DNs Nte: If yu have a direct data link frm the carrier t the enterprise via an SBC this sectin can be skipped. The SBC is prvisined as a Carrier Gateway n the Acceleratr. This sectin applies t thse Acceleratr cnfiguratins with Mbile UC r BC enabled. Based n yur cnnectin t the Carrier, this sectin discusses creating Pilt Directry Numbers (PDNs). T cnfigure a new Directry Number, select Call Ruting Directry Number. Click the Add New buttn. Figure 11 Call Ruting Menu Add New Directry Number June 2017 CONFIDENTIAL Page 21 f 46

22 Acceleratr 7.0 Cisc Unified Cmmunicatin Manager 10.5 Integratin Guide The Directry Number template is displayed. Figure 12 Directry Number Cnfiguratin Cmplete the fllwing: Nte: The example in Figure 12 uses a CSS named TangCSS. CSS is a cllectin f partitins that allw end-users t dial frm the desk phne and intrduces dialing restrictins. Nte that mbile devices will use the CSS as the desk. Fill ut the apprpriate infrmatin fr the directry number(s). Nte that Directry Number and Rute Partitin need t match the existing user s desk line infrmatin t create a shared line appearance. All ther fields nt shwn in Figure 12 abve can be left at their default values. Repeat these steps fr each Range f pilt numbers if required. June 2017 CONFIDENTIAL Page 22 f 46

23 Acceleratr 7.0 Cisc Unified Cmmunicatin Manager 10.5 Integratin Guide Create Rute Patterns fr PSTN Access Numbers This sectin cncerns nly thse Acceleratr cnfiguratins with PSTN Access cnfiguratins. These steps listed here are used t rute PSTN calls and/r all calls (when Acceleratr supprts inter-pbx traffic) t the Acceleratr. T cnfigure Rute Patterns, select Call Ruting Rute/Hunt Rute Pattern. Click the Add New buttn. Figure 13 Call Ruting Add New Rute Pattern June 2017 CONFIDENTIAL Page 23 f 46

24 Acceleratr 7.0 Cisc Unified Cmmunicatin Manager 10.5 Integratin Guide The Pattern Definitin sectin f the Rute Pattern screen is shwn here. Figure 14 Rute Pattern Cnfiguratin Cmplete the fllwing. All ther fields sectin can be left at default. Pattern Definitin sectin: Rute Pattern - Specify the number range allcated fr ruting calls t the Acceleratr. Rute Partitin - Specific t the deplyed envirnment but shuld be a partitin that gets evaluated fr incming calls frm the PSTN (r external facing Sessin Brder Cntrllers). Gateway/Rute List - Specify the SIP Trunk created in the previus step t ensure that DNs matching the pattern are ruted ut the crrect trunk. June 2017 CONFIDENTIAL Page 24 f 46

25 Acceleratr 7.0 Cisc Unified Cmmunicatin Manager 10.5 Integratin Guide SIP Line Cnfiguratin This sectin pertains t thse Acceleratrs with Mbile UC r BC enabled. The Acceleratr must be added as a third party SIP device t each Unified Cmmunicatins Manager subscriber that subscribes t the service. This sectin assumes that subscribers and their primary desk phnes have already been prvisined. See Cisc dcumentatin fr mre details n prvisining users and their desk phnes. T cnfigure new third party SIP phnes (t enable call delivery frm/t the mbile), select Device Phne. Click the Add New buttn. Figure 15 Device Menu Add New Phne Select Tang Netwrks Mbile fr the phne type. Click the Next buttn. Figure 16 Select Tang Netwrks Mbile Add New Phne June 2017 CONFIDENTIAL Page 25 f 46

26 Acceleratr 7.0 Cisc Unified Cmmunicatin Manager 10.5 Integratin Guide The Tang Netwrks Mbile device template is displayed. Figure 17 Tang Netwrks Mbile Device Infrmatin June 2017 CONFIDENTIAL Page 26 f 46

27 Acceleratr 7.0 Cisc Unified Cmmunicatin Manager 10.5 Integratin Guide Figure 18 Tang Netwrks Mbile Prtcl Specific Infrmatin Cmplete the fllwing: Device Name Unique Identifier fr the device. Calling Search Space - Shuld be the same as the Calling Search Space defined fr the user using the Acceleratr service. Phne Buttn Template Standard Tang SIP Device Security Prfile Tang Netwrks Mbile Standard SIP Nnsecure Prfile. ReRuting Calling Search Space Shuld be the same as the Calling Search Space defined fr the user using the Acceleratr service. This is needed fr REFER based services such as blind transfer, cnsultative transfer, and cnferencing. SIP Prfile Standard SIP Prfile Digest User must match the Acceleratr subscriber s SIP address. The Acceleratr subscriber s SIP Address field is lcated n the Acceleratr subscriber recrd. See the SIP Address field n page 35. Once the User is created yu can assciate this with an Enterprise Directry Number. This number may have been created previusly and assigned t an Enterprise Phne r Sft Client. The easiest way is t click n Line[1] Add a new DN in the Assciated Infrmatin bx. June 2017 CONFIDENTIAL Page 27 f 46

28 Acceleratr 7.0 Cisc Unified Cmmunicatin Manager 10.5 Integratin Guide Figure 19 SIP Device Cnfiguratin DN Assignment Figure 20 Directry Number Assignment Cmplete the fllwing and hit Save: June 2017 CONFIDENTIAL Page 28 f 46

29 Acceleratr 7.0 Cisc Unified Cmmunicatin Manager 10.5 Integratin Guide Directry Number Infrmatin Fill in number, Rute Partitin and Descriptin. Directry Number Settings Select Default fr Vice Mail Prfile and Fill in Call Search Space. Yu shuld nw see the Assciated Device shw up. Figure 21 Devices assciated with DN Pilt Directry Number Cnfiguratin fr Call Service Pilts This sectin applies t thse Acceleratr cnfiguratins with Mbile UC enabled. This sectin discusses creating Pilt Directry Number Cnfiguratins fr Call Service Pilt numbers which is used fr the Call Mve feature. Yu can use DNs that d nt rute publically fr Service Pilts. If yu chse t use sme f the Pilt DNs created in the previus step yu can skip this sectin. T cnfigure a new Directry Number, select Call Ruting Directry Number. Click the Add New buttn. Figure 22 Call Ruting Menu Add New Directry Number June 2017 CONFIDENTIAL Page 29 f 46

30 Acceleratr 7.0 Cisc Unified Cmmunicatin Manager 10.5 Integratin Guide The Directry Number template is displayed. Figure 23 Directry Number Cnfiguratin Cmplete the fllwing: Fill ut the apprpriate infrmatin fr the directry number(s). Nte that Directry Number and Rute Partitin need t match the existing user s desk line infrmatin t create a shared line appearance. All ther fields nt shwn in Figure 23 abve can be left at their default values. Repeat these steps fr each Range f pilt numbers if required. JTAPI CTI Cnfiguratin This sectin applies t thse Acceleratr cnfiguratins with Mbile UC enabled. T supprt the Call Mve feature, a generic user must be cnfigured n the PBX t allw CTI cntrl. T cnfigure a new user t allw CTI cntrl, select User Management Applicatin User Figure 24 User Management Menu Add New Applicatin User June 2017 CONFIDENTIAL Page 30 f 46

31 Acceleratr 7.0 Cisc Unified Cmmunicatin Manager 10.5 Integratin Guide The Applicatin User template is displayed. Figure 25 CTI Applicatin User Cnfiguratin June 2017 CONFIDENTIAL Page 31 f 46

32 Acceleratr 7.0 Cisc Unified Cmmunicatin Manager 10.5 Integratin Guide Create the apprpriate user infrmatin fr the generic CTI user: A list f Cntrlled Devices can be created but is nt required. If the user is cnfigured t allw access fr all devices, a device assciatin list is nt needed. Add the user t the fllwing Grups: Rles: Standard CTI Allw Call Mnitring Standard CTI Allw Cntrl f All Devices Standard CTI Enabled Standard CTI Allw Cntrl f Phnes supprting Cnnected Xfer and cnf Standard CTI Allw Call Mnitring Standard CTI Allw Cntrl f All Devices Standard CTI Enabled Add Service Pilts fr ruting the desk call t the Acceleratr fr delivery t the mbile. Refer t the sectin belw n Service Pl cnfiguratin. A rute pattern is required t rute the Service Pl numbers acrss the SIP trunk t the Acceleratr. June 2017 CONFIDENTIAL Page 32 f 46

33 Acceleratr 7.0 Cisc Unified Cmmunicatin Manager 10.5 Integratin Guide Acceleratr Prvisining This sectin describes the unique Acceleratr prvisining areas when defining: Mbile UC Business Cntinuity PSTN Access (SIP Trunking) Mbile UC The sectin discusses the integratin prcess fr a Mbile UC enabled Acceleratr. The items belw highlight the unique areas f prvisining fr integratin with the Cisc Unified Cmmunicatin Manager PBX. These areas fllw the same utline as fund in the Acceleratr Prvisining Guide, Mbile UC Standard/Enhanced Quick Start and als the Business Cntinuity Quick Start sectins. Vice Netwrk: Trunk Dial Plan When defining the Cisc PBX n the Acceleratr, cnsider these items: Add Trunk Dial Plan (recmmended) There are n unique cnfiguratin items fr Trunk Dial Plans and the Cisc PBX. Refer t the Acceleratr Prvisining Guide, Vice Netwrks, Add Trunk Dial Plan sectin. Vice Netwrk: PBX Add PBX (required) Select the apprpriate Cisc PBX type: Add Pilt Numbers (during Cisc PBX creatin) - The Pilt Number t add reflects the Directry Number field fund in sectin Directry Number Cnfiguratin n page 27. Add Trunk Grup/Trunk (required) Hst Address crrespnds t the IP address r DNS reslvable hst name f the Cisc Call Manager PBX. Prt must match The SIP Trunk Security Prfile prt value fr the MUC trunk. See SIP Trunk Security Prfile n page 13. In ur example we used prt The Nte n page 11 states, if yur Acceleratr cnfiguratin enables bth Mbile UC and PSTN Access r Business Cntinuity, create ne trunk grup t the Cisc PBX n the prt defined in the MUC Security prfile. D nt create a separate trunk fr Mbile UC and anther trunk fr PSTN Access here in the Acceleratr trunk grup/trunk prvisining sectin. The Acceleratr trunk grup algrithm alternates between the trunks defined in the trunk grup. June 2017 CONFIDENTIAL Page 33 f 46

34 Acceleratr 7.0 Cisc Unified Cmmunicatin Manager 10.5 Integratin Guide If yu have PSTN access nly, then the Trunk Grup prt number shuld be defined with the prt used in the PSTN Access SIP Security Prfile. Additinal trunks may be added t the Trunk Grup. This is necessary if the Unified Cmmunicatin Manager is clustered and traffic is t be lad balanced amng the available members. Refer t the Acceleratr Prvisining Guide, Vice Netwrks, PBXs (Add/Mdify), Add Trunk Grups/Trunk sectin. Add Line Grups/Line (required) This area is fr the Cisc PBX Simultaneus Ringing integratin nly. Refer t the Acceleratr Prvisining Guide, Vice Netwrks, PBXs (Add/Mdify), Add Line Grups/Line sectin. Lines (after the PBX has been added) Hst Address crrespnds t the IP address r DNS reslvable hst name f the Cisc Call Manager PBX. Prt must match the SIP Phne Prt value cnfigured in the Cisc PBX n the System Cisc Cmmunicatins Manager screen (generally 5060). Add CTI Peer cnnectin (after the PBX has been added) - The CTI Peer cnfiguratin sectin has a prerequisite that Enterprise Ranges be prvisined first. The User ID and Passwrd fields are the same as the JTAPI fields fund in sectin JTAPI CTI Cnfiguratin n page 30. Subscriptin Parameters (after the PBX has been added) The Subscriptin Duratin shuld be set t the same value as the SIP Statin Keep Alive Interval cnfigured n the Cisc Unified Cmmunicatins Manager. This value indicates hw ften the Acceleratr needs t re-register fr SIP lines. The Cisc Unified Cmmunicatins Manager defaults t a value f tw minutes. Increasing the number reduces the messaging traffic t the Unified Cmmunicatins Manager but als increases the fail ver detectin time in case the primary Unified Cmmunicatins Manager ges dwn in a clustered envirnment. The Maximum Outstanding Requests field will thrttle the number f subscriptin requests the Acceleratr sends t the Unified Cmmunicatins Manager at any ne time, preventing accidental verlad f the server. This number may need t be increased if a large number f subscribers need t be registered in a shrt perid f time (e.g. using the default tw minute duratin time). Subscriber: Subscribers Add Subscribers Hme PBX (required) Select the newly created Cisc Cmmunicatin Manager PBX as the subscriber s Hme PBX. Enterprise Desk Number (required) The extensin defined fr the user s SIP statin. June 2017 CONFIDENTIAL Page 34 f 46

35 Acceleratr 7.0 Cisc Unified Cmmunicatin Manager 10.5 Integratin Guide SIP Address (required) This must have the same value as the Enterprise Desk Number defined abve. The Acceleratr will use this address fr registratins and ther signaling. Cisc Device Name (required) Refer t the SIP Line Cnfiguratin sectin starting n page 25. The Cisc Device Name must have the same value as the Device Name field. In ur example, the value is DROAN1. If the Generate Default Name setting is checked, a Cisc Device Name will be autmatically generated when the subscriber is added. This setting shuld be disabled in rder t manually input the device name. Hme PBX Prvides Orig Svcs (nt required but recmmended if yu want riginating services) Enable this setting. When checked, the Acceleratr always riginates the call n behalf f the mbile user fr mbile riginatins int their hme PBX within the enterprise. Desk phne is SIP The fllwing settings impact the Call Mve service fr the Cisc PBX. If the user s desk phne is SCCP r a nn-sip phne leave the ptin unchecked. If the user s desk phne is SIP and NOT an SCCP phne, check the ptin. If yu have nly Mbile UC enabled in yur Acceleratr license key then yu are finished. Prceed t the Useful Cmmands sectin n page 39 t verify yur cnfiguratin. If yu als have PSTN Access enabled and/r Business Cntinuity, prceed t the next sectins. Business Cntinuity The sectin discusses the integratin prcess fr a Business Cntinuity enabled Acceleratr. The items belw highlight the unique areas f prvisining fr integratin with the Cisc Unified Cmmunicatin Manager PBX. These areas fllw the same utline as fund in the Acceleratr Prvisining Guide and the Business Cntinuity Quick Start sectins. Vice Netwrk: Trunk Dial Plan When defining the Cisc PBX n the Acceleratr, cnsider these items: Add Trunk Dial Plan (recmmended) There are n unique cnfiguratin items fr Trunk Dial Plans and the Cisc PBX. Refer t the Acceleratr Prvisining Guide, Vice Netwrks, Add Trunk Dial Plan sectin. Vice Netwrk: PBX Add PBX (required) Select the apprpriate Cisc PBX type: June 2017 CONFIDENTIAL Page 35 f 46

36 Acceleratr 7.0 Cisc Unified Cmmunicatin Manager 10.5 Integratin Guide Add Pilt Numbers (during Cisc PBX creatin) - The Pilt Number t add reflects the Directry Number field fund in sectin Directry Number Cnfiguratin n page 27. Trunks (after the PBX has been added) Hst Address crrespnds t the IP address r DNS reslvable hst name f the Cisc Call Manager PBX. Prt must match The SIP Trunk Security Prfile prt value fr the MUC trunk. See SIP Trunk Security Prfile n page 13. In ur example we used prt The Nte n page 11 states, if yur Acceleratr cnfiguratin enables bth Mbile UC and PSTN Access r Business Cntinuity, create ne trunk grup t the Cisc PBX n the prt defined in the MUC Security prfile. D nt create a separate trunk fr Mbile UC and anther trunk fr PSTN Access here in the Acceleratr trunk grup/trunk prvisining sectin. The Acceleratr trunk grup algrithm alternates between the trunks defined in the trunk grup. If yu have PSTN access nly, then the Trunk Grup prt number shuld be defined with the prt used in the PSTN Access SIP Security Prfile. Additinal trunks may be added t the Trunk Grup. This is necessary if the Unified Cmmunicatin Manager is clustered and traffic is t be lad balanced amng the available members. Lines (after the PBX has been added) Hst Address crrespnds t the IP address r DNS reslvable hst name f the Cisc Call Manager PBX. Prt must match the SIP Phne Prt value cnfigured in the Cisc PBX n the System Cisc Cmmunicatins Manager screen (generally 5060). Subscriptin Parameters (after the PBX has been added) The Subscriptin Duratin shuld be set t the same value as the SIP Statin Keep Alive Interval cnfigured n the Cisc Unified Cmmunicatins Manager. This value indicates hw ften the Acceleratr needs t re-register fr SIP lines. The Cisc Unified Cmmunicatins Manager defaults t a value f tw minutes. Increasing the number reduces the messaging traffic t the Unified Cmmunicatins Manager but als increases the fail ver detectin time in case the primary Unified Cmmunicatins Manager ges dwn in a clustered envirnment. The Maximum Outstanding Requests field will thrttle the number f subscriptin requests the Acceleratr sends t the Unified Cmmunicatins Manager at any ne time, preventing accidental verlad f the server. This number may need t be increased if a large number f subscribers need t be registered in a shrt perid f time (e.g. using the default tw minute duratin time). June 2017 CONFIDENTIAL Page 36 f 46

37 Acceleratr 7.0 Cisc Unified Cmmunicatin Manager 10.5 Integratin Guide Subscriber: Subscribers Add Subscribers Hme PBX (required) Select the newly created Cisc Cmmunicatin Manager PBX as the subscriber s Hme PBX. Enterprise Desk Number (required) The extensin defined fr the user s SIP statin. SIP Address (required) This must have the same value as the Enterprise Desk Number defined abve. The Acceleratr will use this address fr registratins and ther signaling. Cisc Device Name (required) Refer t the SIP Line Cnfiguratin sectin starting n page 25. The Cisc Device Name must have the same value as the Device Name field. In ur example, the value is DROAN1. If the Generate Default Name setting is checked, a Cisc Device Name will be autmatically generated when the subscriber is added. This setting shuld be disabled in rder t manually input the device name. If yu have nly Business Cntinuity enabled in yur Acceleratr license key then yu are finished. Prceed t the Useful Cmmands sectin n page 39 t verify yur cnfiguratin. If yu als have PSTN Access enabled, prceed t the next sectin, PSTN Access Enabled Acceleratr. PSTN Access Enabled Acceleratr This sectin is fr thse Acceleratrs that have PSTN Access enabled. The items belw highlight the unique areas f prvisining fr integratin with the Cisc Unified Cmmunicatin Manager PBX. These areas fllw the same utline as fund in the Acceleratr Prvisining Guide, and the PSTN Access (SIP Trunking) Quick sectins. Vice Netwrk: Trunk Dial Plan Add Trunk Dial Plan (recmmended) There are n unique cnfiguratin items fr Trunk Dial Plans and the Cisc PBX. Refer t the Acceleratr Prvisining Guide, Vice Netwrks, Add Trunk Dial Plan sectin. Vice Netwrk: PBX Add PBX (required) Select the apprpriate Cisc PBX type: Trunks (after the PBX has been added) Hst Address crrespnds t the IP address r DNS reslvable hst name f the Cisc Call Manager PBX. June 2017 CONFIDENTIAL Page 37 f 46

38 Acceleratr 7.0 Cisc Unified Cmmunicatin Manager 10.5 Integratin Guide Prt must match The SIP Trunk Security Prfile prt value. See SIP Trunk Security Prfile n page 13. In ur example we used prt Additinal trunks may be added t the Trunk Grup. This is necessary if the Unified Cmmunicatin Manager is clustered and traffic is t be lad balanced amng the available members. If yu have PSTN Access enabled in yur Acceleratr license key then yu are finished. Prceed t the Useful Cmmands sectin n page 39 t verify yur cnfiguratin. June 2017 CONFIDENTIAL Page 38 f 46

39 Acceleratr 7.0 Cisc Unified Cmmunicatin Manager 10.5 Integratin Guide Useful Cmmands View Line Registratin Status Using Call Managers Device -> Phne screen yu can verify if the SIP lines t the Acceleratr are active r nt. Figure 26: Call Manager Find and List Phnes screen The Status field will indicate if the line is registered r nt. An unregistered line is indicated as Unknwn. The IP Address field will shw the IP f the Acceleratr the line is registered t. In the abve figure yu can reference the Devices SEPEA and SEPEA t see the difference between a Registered and Unregistered line. June 2017 CONFIDENTIAL Page 39 f 46

40 Acceleratr 7.0 Cisc Unified Cmmunicatin Manager 10.5 Integratin Guide Link Status between Call Manager and Acceleratr There is n status indicatr n the Call Manger t shw the link state f the Trunks t the Acceleratr. Link Status between Acceleratr and Call Manager Launch the Acceleratr Management Cnsle and navigate t the Sessin Cnductr element 3. Click the Alarm icn n the tlbar and determine if the 2010 Alarm ID exists. If present, the cnnectivity between the Acceleratr and the Mitel PBX is in truble. If the alarm des nt exist then n errrs are reprted and the link shuld be peratinal. Figure 27: Acceleratr Management Cnsle, Alarm Viewer 3 Refer t the Acceleratr Management Cnsle Reference Guide, Management Cnsle Lgin sectin. Als reference the Alarm Management sectin. June 2017 CONFIDENTIAL Page 40 f 46

41 Acceleratr 7.0 Cisc Unified Cmmunicatin Manager 10.5 Integratin Guide Mbile UC Feature Interactins The intent f the Acceleratr is t seamlessly extend existing PBX vice features t mbile. The Acceleratr system is integrated with PBXs at three levels f Mbile UC integratin. The Cisc Unified Cmmunicatin Manager PBX is integrated at Level 2 (see belw). Acceleratr PBX Level 1 Integratin Integratin Level 1 prvides the subscriber basic services that are cmmnly used. The fllwing features are cnsidered Level 1: Abbreviated Dialing - Allws extensin dialing r internal dialing frm the desktp phne. Acceleratr allws the user t dial these same abbreviated numbers frm the mbile phne. Ad Hc Cnferencing (Internal t PBX) - Allws an Acceleratr subscriber t initiate a reservatin-less cnference frm a mbile phne using the cnference resurces f the PBX. Ad Hc Cnferencing using (External t PBX) - Allws an Acceleratr subscriber t initiate a reservatin-less cnference frm a mbile phne using external media server lcated in the enterprise. Call Frward All (Desk) - Allws users t frward all calls t anther destinatin including thse calls t the mbile number. This feature is activated via the desk phne. Call Frward Activatin n Mbile - - Allws users t frward all calls t anther destinatin. Users enter a feature access cde n their mbile phne t activate r deactivate call frwarding. Call Frward Busy (Desk) - Allws users t frward calls (including thse t their mbile number) t anther destinatin when their device is busy. Users activate r deactivate the Call Frward Busy capability with a Call Frward Busy feature buttn frm their desk phne Call Frward Busy Activatin n the Mbile - Allws users t frward calls t anther destinatin when their device is busy. Users activate r deactivate the Call Frward Busy capability with a feature access cde frm their mbile phne. Call Frward N Answer (Desk) - Allws users t frward calls (including calls t their mbile number) t anther destinatin when their device is nt answered. Users activate r deactivate the Call Frward N Answer capability with a Call Frward N Answer feature buttn frm their desk phne Call Frward N Answer Activatin n Mbile - Allws users t frward calls t anther destinatin when their device is nt answered. Users activate r deactivate the Call Frward N Answer capability with a feature access cde frm their mbile phne. Call Hld and Retrieve (Mbile) Lets users temprarily discnnect frm a call, use the telephne fr anther call, and then return t the riginal call. The Acceleratr supprts this capability in cncert with the wireless netwrk. June 2017 CONFIDENTIAL Page 41 f 46

42 Acceleratr 7.0 Cisc Unified Cmmunicatin Manager 10.5 Integratin Guide Call Line Identificatin (CLID) Prvides the user infrmatin abut the calling party. Acceleratr supprts calling line identificatin when it is the called party. Acceleratr als supprts ensuring that the enterprise identity f the caller is preserved when a call is initiated frm the mbile phne. In this case althugh the call is made frm a mbile, the calling line ID will be that f the Acceleratr user's desktp phne. The enterprise main number may als ptinally be used in place f a subscriber s DID fr ff-net calling. Call Transfer Lets users mve a currently established call frm their mbile phne t anther destinatin. This is implemented by the user entering a mid-call feature cde fllwed by the transfer t number. There are tw types f call transfers that are supprted by this functinality: Blind Call Transfer Call is transferred withut interactin between the user wh initiated the transfer and the transfer destinatin. Cnsultative Call Transfer - Call is transferred allwing interactin between the user wh initiated the transfer and the transfer destinatin. Call Waiting and Retrieve - Prvides users with an audible alert in the vice stream that a new incming call is waiting. The user can retrieve the call frm the desk phne. Acceleratr supprts call waiting in cncert with the wireless netwrk. Call Waiting tnes are prvided by the mbile phne when an incming call is waiting, and waiting calls can be retrieved frm the mbile phne. Direct Inward Dialing - Allws the desk phne t be directly accessed frm the PSTN. The Acceleratr supprts enterprise Direct Inward Dialing. Direct Outward Dialing - Allws users inside an enterprise t dial directly t an external number. The Acceleratr supprts the mbile device dialing directly t an external number. Directry Dial - Lets users select numbers t dial frm a crprate r persnal directry. Acceleratr supprts using a persnal directry n the phne and handles the translatins f thse digits int n-net netwrk numbers if apprpriate. In additin, Acceleratr supprt a crprate directry lk up capability fr access t the crprate address bk. Flexible Dialing Supprt - The Acceleratr has a flexible dialing plan enabling PBX services t be prvided t mbile users. Intelligent Call Delivery - Ensures that bth the desk phne and mbile phne ring when the dialed number is an Acceleratr subscriber. Least Cst Ruting Fr mbile riginatins and terminatins, the Acceleratr ensures that the least cst rute is used. This results in the enterprise vice netwrk being used t rute the call as much as pssible, reducing PSTN intercnnect csts, and ther vice csts such as raming. Meet-Me Cnference - Allws users t set up a dial-in cnference f up t six parties. The mbile user can participate in the meet-me cnference by dialing the cnference bridge. Multiple Calls per Line Allws multiple calls t be delivered t a single number and have the incming call infrmatin displayed t the user. Acceleratr supprts this feature n the mbile phne based n the ability t supprt call waiting fr mbile phne devices. Mbile devices typically shw a maximum f tw lines per mbile phne. June 2017 CONFIDENTIAL Page 42 f 46

43 Acceleratr 7.0 Cisc Unified Cmmunicatin Manager 10.5 Integratin Guide PBX D Nt Disturb (Desk) Allws users t activate r deactivate the D Nt Disturb capability by pressing a buttn r a sftkey frm their desk phne. When active, D Nt Disturb will nt ring the mbile r desk phne. PBX D Nt Disturb (Mbile) - Allws users t activate r deactivate the D Nt Disturb capability by entering a feature access cde frm their mbile phne. When active, D Nt Disturb will nt ring the mbile phne hwever the desk phne will cntinue t ring. Single Number Services - A single phne number that a subscriber publishes t cmmunicate with thers. When this single number is dialed, the subscriber s enterprise desktp phne as well as mbile phne will ring. Vice Mail Waiting Indicatin - Prvides a visible indicatin n the mbile phne that there is a message waiting in the vice mail system. Acceleratr supprts supplying a Message Waiting indicatin n the mbile phne that indicates that there are vice mail messages in the enterprise vice mail system. Table 1 Acceleratr PBX Level 1 Integratin Feature Supprt Cmments Abbreviated Dialing Ad Hc Cnferencing (Internal t PBX) Ad Hc Cnferencing (External t PBX) Call Frward All (Desk) Call Frward All Activatin frm Mbile Call Frward Busy (Desk) Call Frward Busy Activatin frm Mbile Call Frward N Answer (Desk) Call Frward N Answer Activatin frm Call Hld and Retrieve (Mbile) Call Line Identificatin (CLID) Call Transfer Blind Call Transfer Cnsultative Call Waiting and Retrieve Direct Inward Dialing Direct Outward Dialing Directry Dial Flexible Dialing Supprt Intelligent Call Delivery Least Cst Ruting Meet-Me Cnference Multiple Calls per Line PBX D Nt Disturb (Desk) PBX D Nt Disturb (Mbile) Single Number Services Vice Mail Message Waiting Indicatin N Uses an external IP Media 2000 cnference server. Refer t the Acceleratr Prvisining Guide, Vice Netwrks, Cnference Servers sectin. June 2017 CONFIDENTIAL Page 43 f 46