Streamer LTO-3 half height 400GB/800GB SCSI Ultra320

Transcription

1 Operating Manual English Streamer LTO-3 half height 400GB/800GB SCSI Ultra320

2 Are there any technical problems or other questions you need clarified? Please contact our Help Desk (see warranty card as well as chapter "Troubleshooting" in this manual). The latest information on our products, tips, updates, etc., can be found on the Internet under:

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4 Herausgegeben von/published by Fujitsu Siemens Computers GmbH Bestell-Nr./Order No.: A26361-H986-Z Printed in the Federal Republic of Germany AG /07

5 Streamer LTO-3 half height 400GB/800GB SCSI Ultra320 OPERATING MANUAL February 2007 edition

6 Microsoft, MS, MS-DOS and Windows are registered trademarks of Microsoft Corporation. Other software and hardware names referred to in the manual are generally also registered trademarks whose use is also subject to legal conditions. Copyright 2007 All rights, including rights of translation, reproduction by printing, copying or similar methods, even of parts are reserved. Offenders will be liable for damages. All rights, including rights created by patent grant or registration of a utility model or design, are reserved. Delivery subject to availability. Right of technical modification reserved. This manual was produced by cognitas. Gesellschaft für Technik-Dokumentation mbh

7 Contents Introduction... 1 Functions... 1 Notational conventions... 2 Important notes... 3 Safety... 3 Manufacturer's notes... 3 Environmental protection... 3 Cleaning notes... 5 Notes on working with magnetic tape cartridges... 6 How to order magnetic tape cartridges and cleaning cartridges... 6 Installing the streamer... 7 Setting streamer... 8 Mounting the streamer Mounting position...10 Connecting the streamer Using the streamer Control button/function key Ejecting cartridge in normal operation Ejecting cartridge in emergency operation Handling magnetic tape cartridges Initializing /deleting magnetic tape cartridges Loading a cartridge...14 Unloading a cartridge Using cartridge write protection Problems with magnetic tape cartridges Emergency reset Meaning of the LED indicators Software installation Windows LINUX SOLARIS Firmware flash Troubleshooting Technical data A26361-H986-Z English

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9 Introduction The Streamer LTO-3 half height 400GB/800GB SCSI Ultra320 is a drive for magnetic tape cartridges. The streamer is a mass storage which is especially suited for the following applications: Backup of hard disk drives Data archiving Data acquisition Data exchange Software distribution Emergency recovery This manual contains all the information you require to install and operate the streamer. To install the streamer, you need some knowledge of hardware. Make sure you observe the instructions in the "Important notes" chapter of your computer's operating manual. The streamer has to be operated only in SCSI Bus mode LVD (Low Voltage Differential). SCSI Bus mode SE (Single Ended) is not allowed and leads to losses speed and to exceeding abrasion of the streamer and magnetic tape cartridges. Pay attention to an appropriate SCSI configuration in Bus mode LVD during the connection of the streamer (controller, cabling, and timing). i In the event of any problems occurring, please contact your sales outlet or your customer service center. Further information How to mount the streamer into the computer is described in the following manuals: Operating manual for your computer Technical Manual for your computer Information about the SCSI interface can be found in the following manuals: Technical Manual for the SCSI board Operating manual for your computer Technical Manual for your computer For information on the required SCSI drivers and the backup software, refer to the software documentation. Functions i In order to operate the streamer, the computer must therefore have a SCSI interface of the type Ultra160 or Ultra320 and the appropriate SCSI drivers must be installed. The streamer is equipped with the following properties/functions: a SCSI interface of the type Ultra320 HD (high density), wide (16 bit) LVD/SE (Low Voltage Differential or Single-Ended) a 68-pin Wide SCSI port a memory capacity of 400 Gbyte (without compression) or 800 Gbyte (with 2:1-compression). a maximum continuous data transfer rate of up to 60MB per second with compression an internal buffer of 128 MB A26361-H986-Z English - 1

10 Notational conventions In this manual the following notational conventions can be found: i Pay particular attention to texts marked with this symbol. Failure to observe this warning endangers your life, destroys the system, or may lead to loss of data. Failure to follow the instructions may lead to loss of data, invalidate your warranty, destroy the device, or endanger your life. Indicates important information, which is required to use the system properly. This font This font "Quotation marks" Text which follows this symbol describes activities that must be performed in the order shown. Represents outputs on the screen. Indicates names of programs, commands or menu items. Indicate names of chapters, hard disks, CD, DVD and terms that are being emphasized. 2 - English A26361-H986-Z

11 Important notes In this chapter you will find information regarding safety which is essential to take note of with your streamer. Safety This device complies with the relevant safety regulations for data processing equipment, including electronic office machines for use in an office environment. If you have any questions, contact your sales outlet or your customer service center. This device has been developed for use in approved systems with a fire-proof casing (in accordance with IEC 950 / EN 60950). Please observe the notes on power loss and environmental conditions in the "Important notes" chapter of the computer's operating manual. Please observe the safety information provided in the "Important notes" chapter in the computer s operating manual. Manufacturer's notes CE certificate The shipped version of this drive complies with the requirements of the EC Guideline 89/336/EEC "Electromagnetic compatibility". Compliance was tested in a typical system configuration. When installing the streamer, observe the specific installation notes in the Operating Manual or Technical Manual for the receiving device. Environmental protection Environmentally friendly product design and development This product has been designed in accordance with the Fujitsu-Siemens Computers standard environmentally friendly product design and development". This means that the designers have taken into account decisive criteria such as durability, selection of materials and coding, emissions, packaging, the ease with which the product can be dismantled, and the extent to which it can be recycled. This saves resources and thus reduces the harm done to the environment. Notes on saving energy Devices that do not have to be switched on permanently should not be switched on until they are used and should be switched off during long breaks and upon completion of work. Notes on packaging Please do not throw away the packaging. We recommend that you do not throw away the original packaging in case you need it later for transporting your system unit. If possible, the system unit and the devices should only be transported in their original packaging. A26361-H986-Z English - 3

12 Notes on dealing with consumables Please dispose of printer consumables and batteries in accordance with local government regulations. Lithium batteries may not be disposed of with household rubbish according to the EU directive. They must be disposed of in accordance with local regulations concerning special waste. All batteries containing pollutants are marked with a symbol (a crossed-out garbage can). In addition, the marking is provided with the chemical symbol of the heavy metal decisive for the classification as a pollutant: Cd Cadmium Hg Mercury Pb Lead The following applies for Germany: Private consumers can return batteries free of charge after use at the point of sale or in its immediate vicinity. Notes on labeling plastic casing parts Please avoid sticking your own labels on plastic casing parts wherever possible, since this makes it difficult to recycle them. The final consumer is obligated to return defective or used batteries to the seller or to the return points established for this purpose Restriction on the use of dangerous materials in electrical and electronic devices (ROHS) In accordance with EC directive 2002/95/EC, the internal magnetic tape drive is subject to restrictions on the use of certain dangerous substances in electrical and electronic devices. Take-back, recycling and disposal The device may not be disposed of with household rubbish. This appliance is labeled in accordance with European Directive 2002/96/EC concerning used electrical and electronic appliances (waste electrical and electronic equipment - WEEE). The guideline determines the framework for the return and recycling of used appliances as applicable throughout the EU. To return your used device, please use the return and collection systems available to you. You will find further information on this at For details on take-back and reuse of devices and consumables within Europe, see the manual Returning used devices, contact your Fujitsu Siemens Computers branch office/subsidiary or our recycling center in Paderborn: Fujitsu Siemens Computers Recycling Center D Paderborn Tel.: Fax: English A26361-H986-Z

13 Cleaning notes Do not carry out preventative cleaning. Wait until the streamer requests cleaning The streamer requires cleaning in two ways: via a flashing LED indicator "Clean" via a message within the backup application. The streamer should be cleaned immediately following the request. Only use cleaning cartridges of the type "LTO Cleaning Cartridge". Do not carry out wet cleaning To clean the write/read head place the cleaning cartridge into the drive bay. The streamer automatically carries out cleaning in less than two minutes and then automatically ejects the cartridge. Clean Tape Dri ve Ready _Ê 1 1 = drive bay If the environmental conditions require tightened cleaning, an additional cleaning can be done after approximately 100 hours of tape operation. In case of heavier streamer soiling, or heavier wearing of the tapes used, the request for cleaning may be indicated sooner (see section "Control button/function key"). A26361-H986-Z English - 5

14 Notes on working with magnetic tape cartridges Although magnetic tape cartridges do not require any special maintenance, some basic rules should be followed: General Keep the cartridges out of direct sunlight. Place the cartridges not near magnetic fields. Always leave the protective cover over the opening for the write/read head. Never touch the magnetic tape. When operating The cartridges are not to be operated in high-humidity and in dusty environments. Do not remove the magnetic tape cartridge from the streamer while it is being read or written. Do not switch off the system while a magnetic tape cartridge is being read or written. Always leave the protective cover over the opening for the write/read head. Never touch the magnetic tape. Acclimate new magnetic tape cartridges to the ambient temperature up to four hours prior to use. As a rule, wind new magnetic tape cartridges forward once to the end of the tape and rewind to the beginning, and then clean the streamer using a cleaning cartridge (see the section "Cleaning notes"). Storage Always observe the conditions for storing archiving cartridges (see the chapter "Technical data"). Do not store the cartridges in high-humidity and in dusty environments. Always keep the magnetic tape cartridges in the protective covers provided. Never store cartridges in high temperatures. Rewind the cartridges once a year to prevent them from sticking. The use of unsuitable cleaning methods can result in drive failure and void the warranty. The streamer requires cleaning in two ways: via a flashing LED indicator "Clean" via a message within the backup application. The streamer should be cleaned immediately following the request. How to order magnetic tape cartridges and cleaning cartridges i Magnetic tape cartridges and cleaning cartridges (for dry cleaning) can be ordered with the Fujitsu Siemens Computers price list (SysARC, PC-ARC). The offered types of magnetic tapes comply with the requirements of the streamer. 6 - English A26361-H986-Z

15 Installing the streamer When installing the streamer, make sure that the ventilation slits (1) on the front of the streamer are not blocked. Please note the information provided in the operating manual of the computer or in the "Safety" booklet. 1 Clean Tape Dri ve Ready _Ê The following steps must be performed to install the streamer: Setting the jumpers Mounting the streamer Connecting the streamer The current driver, firmware and tools can be found: i on the CD-ROM TapeSupport, as attachment to this streamer (the files are standing in the folder LTO3 HP 5.25 HH (H986) ). on the Internet under Search for lto in the full-text search or search, based on the Primergy server system in which your streamer is embedded, under the assortment "Industry standard server". on the Internet under ftp://ftp.fujitsu-siemens.com/fsc/supportcds Search for tapesupport. Please use the listed web links also for an update or when the CD-ROM "TapeSupport" is old or nonexistent. A26361-H986-Z English - 7

16 Setting streamer The streamer can be set by means of jumpers. TERMPOWER SCSI ID NC NC NC NC NC NC NC Position of jumpers on back of drive SCSI address (jumpers SCSI ID 0, SCSI ID 1, SCSI ID 2, SCSI ID 3) Every device on the SCSI bus must have its own SCSI address (ID). The preset SCSI address is 6. If the preset SCSI address 6 is already used by another SCSI device, the jumpers must be installed as specified in the following table. Select drive SCSI ID 0 SCSI ID 1 SCSI ID 2 SCSI ID 3 Select drive Select drive Select drive Select drive Select drive Select drive Select drive Select drive 8 + Select drive Select drive Select drive Select drive 4 + Select drive Select drive 2 + Select drive 1 + Select drive 0 + = installed, = not installed i SCSI address 7 is always reserved for the SCSI controller. 8 - English A26361-H986-Z

17 Termination power (TERM POWER jumper) The TERM POWER jumper sets the power supply for the terminating resistors on the SCSI bus. The terminating resistors can be provided with power by the drive or the SCSI bus. Termination power via the streamer = TERM POWER inserted TERMPOWER Termination power via other SCSI devices = TERM POWER not inserted TERM POWER jumper not inserted = power supply from SCSI bus The terminating resistors of the SCSI bus should be as far as possible provided by the i SCSI adapter (add-on card or onboard). This is the default setting (TERM POWER not inserted) of the streamer. Termination/terminating resistor The last device at both ends of the SCSI bus must be equipped with a terminating resistor. Devices that are not connected to the end of the SCSI bus must not be terminated. If you run the streamer as the last device on the SCSI bus, you must connect an active terminating resistor to the SCSI interface of the streamer. The active wide SCSI terminating resistor can either already have been integrated in the SCSI cable or be connected as a separate connector. i A passive or SE terminating resistor is not allowed. A26361-H986-Z English - 9

18 Clean Tape Dri ve Ready Streamer LTO-3 half height 400GB/800GB SCSI Ultra320 Mounting the streamer The streamer requires a 5 ¼" mounting location of half height. It can be mounted horizontally or vertically. Switch off the system and open the casing. If required, attach the mounting rails. Set the correct SCSI ID. SCSI ID 7 is used by the SCSI-Controller, don t set this ID. The preset SCSI address is 6. Mount the streamer into the system. Attach the SCSI cable to the SCSI adapter (add-on card or onboard) or to the SCSI backplane (periphery box, e.g. SX10). Ensure that the SCSI bus operates in LVD mode. Some SCSI controller allow the connection of devices to SE and LVD/SE. Connect in such a case the SCSI cable always to the LVD/SE connector, never to the SE connector (see the Quick Start Guide) SCSI Bus mode SE (Single Ended) is not allowed and leads to losses speed and to exceeding abrasion of the streamer and magnetic tape cartridges. Mounting position The streamer can be installed either in a horizontal or in a vertical different position. Clean Tape Dri ve Ready Clean Tape Drive Ready Clean Tape Drive Ready Do not cover the ventilation slots at the front of the streamer. The streamer must be cooled sufficiently. Do not expose the streamer to extreme environmental conditions (see chapter "Technical Data"). Protect the streamer from dust, humidity and heat. The streamer must not installed headfirst English A26361-H986-Z

19 Connecting the streamer Plug the power supply cable of the server (4-pin) or the peripherie box into the power supply socket of the streamer (1). Plug the SCSI cable (68-pin) of the data line of the server or the peripherie box (SCSI controller or SCSI back plane) into the SCSI interface of the streamer (3) = Power supply connector 2 = Jumpers 3 = SCSI interface i If you run the streamer as the last device on the SCSI bus, you must connect an active terminating resistor to the SCSI interface of the streamer. The active wide SCSI terminating resistor can either already have been integrated in the SCSI cable or be connected as a separate connector. A26361-H986-Z English - 11

20 Using the streamer The control interface consists of the control button, the LED indicators and the mechanism of inserting or ejecting a cartridge. Clean Tape Dri ve Ready _Ê = LED-indicator "Clean 2 = LED-indicator "Tape" 3 = LED-indicator " Drive " 4 = LED-indicator " Ready " 5 = Control button/function key 6 = Ventilation slits When a cartridge is removed, the cartridge door may remain open. In this case, make sure that the cartridge door is closed again. Otherwise the streamer may be damaged. Control button/function key The control button/function key (5) can be used for three different functions: to eject the cartridge in normal operation to eject the cartridge in emergency operation (emergency removal) Emergency reset of the streamer Ejecting cartridge in normal operation Press the control button/function key (5) briefly (about 1 second) The cartridge is ejected (see section Unloading a cartridge"). Ensure that all system operations are completed. Otherwise a data loss can be the result English A26361-H986-Z

21 Blocked ejecting cartridge The ejecting cartridge can be locked with your backup application. Unlock the access via your application. Further details you can find in the description of your backup application. Ejecting cartridge in emergency operation Press down the control button/function keyfor about 5 seconds. The cartridge is then ejected. This function can only be called if the streamer is in a current faulty write-/read-function. Please take note of the information in the chapter "Important notes". Emergency removal can cause data loss on the magnetic tape cartridge. Only use this procedure if the magnetic tape cartridge cannot be ejected any other way If the cartridge ejection in emergency operation does not work, please contact your Service Hotline. The cartridge can now only be removed by opening the streamer. The streamer must be opened only by authorized service personnel. Improperly opening will cause mechanical damage. A26361-H986-Z English - 13

22 Handling magnetic tape cartridges The magnetic tape streamer reads and writes the following magnetic tape cartridges: Ultrium-1 100GB/200GB (read only) Ultrium-2 200GB/400GB Ultrium-3 400GB/800GB Ultrium-3 400GB/800GB WORM (write once) For cleaning you can use the universal LTO cleaning cartridges. i Magnetic tapes are subject to quality fluctuations. Ask the Service Hotline which tape manufacturers should be preferably be used. Initializing /deleting magnetic tape cartridges The backup application allows you to initialize and to delete of the cartridge. This is necessary: when you use a new cartridge when you want to delete data when you have to initialize a cartridge after an error. How to effect an Initialization or deletion, see the description of your backup application. Loading a cartridge Ê Ê Ê Lift the front door of the streamer. Insert the magnetic tape cartridge with the white arrow upwards and in the direction to the front door into the drive. Press the magnetic tape cartridge completely into the drive until the streamer draws in and loads the cartridge. The "Ready" indicator is flashing green after insertion and initialization of the tape cartridge. When the cartridge is loaded, the "Ready" indicator is on (green). Streamer is ready-to-operate. When inserting the magnetic tape cartridge, make sure the cartridge is inserted correctly. The marking of the cartridge should be at the top in horizontal operation. The arrow also located on the top points to the streamer opening in this case. Incorrect insertions are prevented by the streamer. However, mechanical destruction can result if excessive force is used. The streamer does not have an automatic load function English A26361-H986-Z

23 Unloading a cartridge Ê Press the control button/function key either briefly (normal operation) or 5 seconds minimum (emergency operation). Commands in wait state are completed in normal operation and buffered data will be written to the tape. Tape operation will be completed appropriately. This may take up to 1 minute. In emergency operation these functions are not guaranteed. Normally, in this case data cannot be repaired. Then the tape is rewound and ejected. This procedure may take up to 10 minutes, depending on the tape cartridge s position. Ê Remove the cartridge. The unload of the cartridge can be locked with your backup application. Unlock the access via your application. Further details you can find in the description of your backup application. If the drive fails during a read/write procedure, the unload of the cartridge can be forced by emergency operation. Emergency removal can cause data loss on the magnetic tape cartridge. Only use this procedure if the magnetic tape cartridge cannot be ejected any other way Using cartridge write protection Write protection should be enabled whenever you wish to protect the tape from accidental overwriting or deletion. When the tape cartridge is write-protected, the system can read data, but can neither overwrite nor delete data. 1 2 Slide the write-protection switch to the right or left into the desired position. i When the switch is set to the write-protection position, no data can be written to the tape. When the switch is in the non-write-protected position, data can be written to the tape. A26361-H986-Z English - 15

24 Problems with magnetic tape cartridges If you experience any problems using magnetic tape cartridges, check: The cartridge case is not intact and that it contains splits, cracks or damage. The cartridge has not been stored at the correct temperature and humidity. Check whether the inside of the cartridge shows traces of condensation. The write-protect switch is fully operational. Unlock the write-protect. The cartridge is not inserted in a wrong way. Insert the cartridge with the correct orientation. The cartridge does not correspond with the recommended type. Only use cartridges of the recommended type (see chapter "Technical data"). i Further information about troubleshooting you can find on the internet under Emergency reset As a last resort, if the streamer does not react any more or appears to have failed, it can be reset by holding the eject button down for 20 seconds. Hold the control button/function key down for 20 seconds minimum. The streamer is reinitialized and makes a self-test. After effective ending of the internal self-test the streamer is ready-to-operate. The streamer does a reset of its internal hardware, including the SCSI port. The reset process may take up to 10 minutes to complete. The emergency reset deletes the internal data storage that means data will be lost. If the streamer was writing at the time, data will be lost. Old data which were already written onto the cartridge will be obtained. If the old data cannot be read correctly, delete or reinitialize the cartridge English A26361-H986-Z

25 Meaning of the LED indicators During operation, the indicators have the following meaning: Indicators (LED) LED then "Clean" orange "Tape" orange "Drive" orange "Ready" green Drive state OFF OFF OFF OFF Streamer is not ready-tooperate: error in power supply or in connection. OFF OFF OFF ON Streamer is ready-to-operate: cartridge inserted/not inserted OFF OFF OFF OFF OFF OFF flashing flashing Streamer activity: read, write, load, unload, initialization Streamer is in OBDR mode then ON OFF OFF OFF flashing fast Firmware download in progress ON ON ON OFF Firmware update in progress OFF flashing flashing OFF flashing OFF OFF OFF Tape drive or medium error (incorrect, write-protected or defective medium) Streamer requires cleaning ON OFF OFF flashing Cleaning in progress OFF flashing OFF OFF Streamer believes the current tape or the tape just ejected is faulty. OFF flashing OFF OFF Tape cartridge memory (CM) may be faulty. cartridge is ejected immediately or or or or OFF flashing flashing on unloading tape then OFF OFF flashing OFF Tape drive mechanism has detected an error. OFF flashing flashing flashing There is a firmware download problem OFF then flashing OFF then flashing flashing then OFF flashing then OFF Streamer has a firmware error A26361-H986-Z English - 17

26 Software installation The tape drive can be identified during server boot through the inquiry data string HP Ultrium 3-SCSI. BIOS (all OS): If SCSI BIOS is enabled, you can see the inquiry data string on the screen during boot. Windows 2003 OS: You can see the inquiry data string, if a tape driver is loaded (see below), in the device manager under Hardware IDs. Windows 2000 OS: You do not see the inquiry data string, except you can see the device description Hewlett Packard LTO Ultrium 3-drive. Suse/RedHat Linux OS: You can see the inquiry data string if you type dmesg. Scroll through all the messages of the boot process and find the inquiry data string. Windows Dependent on the backup application you are using, it is required to install different tape drivers. Provider Application name Tape driver Atempo Time Navigator hplto.sys BakBone NetVault No driver required CA Brightstor ARCserve No driver required Dantz Retrospect No driver required Dantz Retrospect hplto.sys HP Data Protector No driver required IBM Tivoli IBM Tivoli tape driver Microsoft Windows NTBackup hplto.sys UltraBac UltraBac hplto.sys Veritas BackupExec Veritas tape driver Veritas NetBackup on 32 bit systems NetBackup tape driver Veritas NetBackup on 64 bit systems hplto.sys Yosemite TapeWare No driver required Atempo Time Navigator hplto.sys BakBone NetVault No driver required CA Brightstor ARCserve No driver required Dantz Retrospect No driver required 18 - English A26361-H986-Z

27 For Microsoft Windows based operating systems, you can find the tape driver hplto.sys on the locations described under "Actual drivers, firmware and tools can be found on: " Only install the appropriate driver required by your backup application (see the table above). If Microsoft Windows NTBackup is not used, it is often required to disable Removable Storage Manager (RSM). Please consult the manual/help of your backup application. LINUX For LINUX based operating systems (Suse, RedHat), it is not required to install a tape driver. The tape drive can be accessed by using device handles. type dmesg at the terminal console scroll through the messages to verify that the tape drive has been detected by the SCSI controller. You can access the tape drive over the handles /dev/st? or /dev/sfn? (? has to be replaced with the logical number of tape drive, like 0, 1, 2,...) with the commands mt, tar, cpio and dd. Type man comand at the console to get detailed information. SOLARIS For SOLARIS, it is required to add an entry in the st.conf file. The description of the required entry is defined in a solaris.txt file, which can be found on the same locations as the tape driver. Firmware flash A firmware flash can be done under Widows and Linux by using L&TT (Library and tape tools). The flash tool can be found on the same locations as the tape drivers. For huge FW updates on the several systems, a firmware code load tape can be generated with L&TT. This is a cartridge which makes an automatical firmware flash when inserted into the streamer. The cartridge can be deleted again with L&TT to be used in the usual way. Please consult the documentation that comes with the flash tool. A26361-H986-Z English - 19

28 Troubleshooting Getting Started: Check whether the streamer is not ready-to-operate or is not recognized. Check that you are using the latest version of the streamer firmware and bus adapter firmware (SCSI, SAS or USB - add-on card or onboard). Latest drivers, firmware and tools can be found under Check that you are using the correct and appropriate device drivers for the streamer and the bus adapter. Latest drivers, firmware and tools can be found under Check that you are using the latest service packs, patches or updates for the operating system and the backup application. For additional information, refer to the support pages of the operating system or backup application suppliers. Streamer is not ready-to-operate or is not recognized Check whether the LED indicators of the streamer are lighting during/after power on the server. If not, check that the power cable to the streamer is properly connected. Check whether the LED indicators of the streamer are indicating a failure status. First eliminate this failure status. Carry out a self-test of the streamer, if possible. For Microsoft Windows operating systems: Check whether a yellow exclamation mark or a red cross is shown in the Device Manager next to a bus adapter or a streamer. If so, uninstall and reinstall the appropriate device drivers. For LINUX operating systems: Check whether the streamer is detected after typing dmesg at the terminal console and scrolling through the messages. The system inquiry of the streamer must be registered (see chapter "Software installation" and "Technical data"). Check whether the data cable (SCSI, SAS or USB) is properly connected to the bus adapter and streamer, and that none of the pins in the connector are bent. For SCSI: Check whether the SCSI cable is connected to the LVD or LVD/SE port of the SCSI bus adapter. For SCSI: Depending on the SCSI configuration, an additional SCSI terminator may have to be connected to the end of the SCSI cable. Check if the SCSI terminator is properly connected. For SCSI: Check whether the SCSI ID setting is correct. The SCSI ID of the streamer must not be identical with the SCSI ID of the SCSI bus adapter or other SCSI devices. Remove the cartridge from the streamer. Restart your server and ensure that the streamer will be recognized. The streamer should now be ready for operation. If not, please contact the Fujitsu Siemens Computers hotline English A26361-H986-Z

29 Streamer does not accept a cartridge Check whether the streamer is not ready-to-operate or is not recognized. Check whether the streamer must be cleaned. To determine this status, check the streamer s indicator for cleaning. Use a new cartridge and check if it is accepted. The streamer should accept the cartridge now. If not, please contact the Fujitsu Siemens Computers hotline. Streamer does not eject a cartridge Check whether the streamer is executing a Format Recovery. Depending on the streamer type, this may take several hours, during which time the status indicator flashes constantly. The cartridge can only be removed after this process is completed. Check whether the unload of the cartridge is locked by the backup application. Unlock this if necessary. The streamer should eject the cartridge now. If not, please contact the Fujitsu Siemens Computers hotline. The cartridge cannot be written Check whether the streamer is not ready-to-operate or is not recognized. Check whether the write protection of the cartridge is activated. Check whether the streamer must be cleaned. To determine this status, check the streamer s indicator for cleaning. Check whether the cartridge is locked by the backup application. Unlock this if necessary. Use a new cartridge and check if it is accepted and if a write process is possible. The streamer should write to the cartridge now. If not, please contact the Fujitsu Siemens Computers hotline. Problems with the performance and read/write For SCSI: Check that the streamer is connected to the correct SCSI port of the SCSI bus adapter (add-on card or onboard). The streamer should only be connected to the appropriate port (LVD or LVD/SE) with the correct speed (Ultra2, Ultra160 or Ultra320) For USB: Check that the streamer is connected to the correct USB port of the bus adapter (add-on card or onboard). The streamer should only be connected to the USB 2.0 port. For USB: Check whether to the USB bus of the USB bus adapter (add-on card or onboard), to which the streamer is connected, USB 1.1 devices are connected to. The streamer is only allowed to operate together with USB 2.0 devices on the same USB bus. Check the cartridge block size setting of the streamer. For good performance, the cartridge block size should be set at least to 32 kb (standard setting of most backup applications). For optimum performance, set 64 kb. Please consult the documentation/help of your backup application to determine the setting and how to change it. Check whether the streamer must be cleaned. To determine this status, check the streamer s indicator for cleaning. Check that the bus adapter has been configured to ensure that it performs at its maximum performance. For example, check the Windows registry settings for SCSI and SAS block sizes - MaximumSGList setting - for SCSI bus adapter Adaptec and Fujitsu Siemens D1305. A26361-H986-Z English - 21

30 Check whether the data for the backup is defragmented and whether the data source (for example, the hard disk) can supply the data at a sufficient speed (performance of the data source, organization/structure of the data). Check whether the data can be compressed. If the data can be compressed, enable hardware compression on the streamer. If the data cannot be compressed, disable hardware compression on the streamer. Use the backup application to do so. The streamer should now read/write without problems with the expected performance. If not, please contact the Fujitsu Siemens Computers hotline. Streamer is not detected by backup application Check whether the streamer is not ready-to-operate or is not recognized. Check whether you have installed the appropriate device drivers for your streamer (see chapter "Software installation"). Check that you are using the latest version, updates and patches of the backup application. Check whether Removable Storage Manager service (RSM service) has to be enabled or disabled. Check whether you are using the latest version of your backup application and whether you have installed the newest updates and patches. The streamer should now be detected by your backup application. If not, please contact the Fujitsu Siemens Computers hotline English A26361-H986-Z

31 Technical data Dimensions and weight Height: Width: Length: Weight: 41 mm 145 mm 206 mm 1450 g Electrical data Voltage: + 5V ±5% + 12V ±10% Current +5 V +12 V Permissible ripple +5 V +12 V Type: 2,5A Type: 0,7A < 125 mv ss < 200 mv ss Output: 13 W Standby 20 W typical for read / write 30 W maximum Environmental conditions of the computer Environment class 3K2/2K2, IEC 721 Permissible temperature Room approx. during operation Transport (without media) Condensation during operation must be avoided. 10 C - 40 C -40 C - 66 C C Performance Data transfer rate: Adaptive data transfer rate: Compression algorithm: Cache memory: 60 MB/s maximum (without any compression) 120 MB/s (with 2:1-compression) 180 MB/s (Burst) Transfer rate is dependent on system performance, data compression-factor and media type used. Yes, MB/s (Ultrium-3) MB/s (Ultrium-2) MB/s (Ultrium-1) ALDC 128 MB (64 MB for data) A26361-H986-Z English - 23

32 Data interface: Regulations complied with: Manufacturer's designation: System inquiry: Tape Alert support: OBDR SCSI-3, ULTRA320 Chip, HD68, LVD/SE CE (EN60950, EN55022) CSA C22.2 No TÜV FCC 47 CFR Parts 15, class B CE Declaration of Conformity RoHS WEEE LTO Ultrium 3 half-height format SCSI tape drive HP Ultrium 3-SCSI yes yes Storage conditions for magnetic tape cartridges Short-term storage Temperature Humidity Long-term storage (archiving) Temperature Humidity -5 C...45 C 20%... 80% 20 C ±5 C 50% ±10% i If tape cartridges shall be used after storing, ensure that there is sufficient adaptation of temperature. This may take up to several hours depending on the difference of the temperature. Suported magnetic cartridges The drive supports the following types of cartridges: Ultrium 800 GB WORM cartridge 400/800 GB read/1xwrite Ultrium 800 GB cartridge 400/800 GB read/write Ultrium 400 GB cartridge 200/400 GB read/write Ultrium 200 GB cartridge 100/200 GB Ultrium Universal Cleaning Cartridge 50/100 GB read only 24 - English A26361-H986-Z

33 Information on this document On April 1, 2009, Fujitsu became the sole owner of Fujitsu Siemens Computers. This new subsidiary of Fujitsu has been renamed Fujitsu Technology Solutions. This document from the document archive refers to a product version which was released a considerable time ago or which is no longer marketed. Please note that all company references and copyrights in this document have been legally transferred to Fujitsu Technology Solutions. Contact and support addresses will now be offered by Fujitsu Technology Solutions and have the The Internet pages of Fujitsu Technology Solutions are available at and the user documentation at Copyright Fujitsu Technology Solutions, 2009 Hinweise zum vorliegenden Dokument Zum 1. April 2009 ist Fujitsu Siemens Computers in den alleinigen Besitz von Fujitsu übergegangen. Diese neue Tochtergesellschaft von Fujitsu trägt seitdem den Namen Fujitsu Technology Solutions. Das vorliegende Dokument aus dem Dokumentenarchiv bezieht sich auf eine bereits vor längerer Zeit freigegebene oder nicht mehr im Vertrieb befindliche Produktversion. Bitte beachten Sie, dass alle Firmenbezüge und Copyrights im vorliegenden Dokument rechtlich auf Fujitsu Technology Solutions übergegangen sind. Kontakt- und Supportadressen werden nun von Fujitsu Technology Solutions angeboten und haben die Die Internetseiten von Fujitsu Technology Solutions finden Sie unter und unter finden Sie die Benutzerdokumentation. Copyright Fujitsu Technology Solutions, 2009