Manual. How to do it

Transcription

1 Manual How to do it

2 Index How to login in KIU... 1 How to log off KIU... 1 How to change my password... 1 How to make a reservation... 2 How to issue an e-ticket... 2 How to void an e-ticket... 3 A) If there are more than one issued e-tickets in the PNR... 3 B) If the e-ticket is the unique or the last one in the PNR... 3 How to see fares... 3 How to revalidate an e-ticket... 4 How to exchange an e-ticket... 4 How to exchange when the ticket has some legs FLOWN... 5 How to move an e-ticket... 5 How to send e-ticket receipt by How to print the e-ticket... 6 How to set the printer... 6 How to search a PNR... 7 How to change to HK status... 7 How to manage Queues... 7 How to enter to a queue... 7 How to go out of queues... 7 How to see my current report of sales... 8 How to see the reports of sales of the whole office... 8 How to see the consolidated report of sales... 8 How to see the Forms of Payment... 8 How to display three working areas January

3 How to login in KIU To login you have to do the following steps: 1. Write your user id and then press ENTER 2. Write your password and then press ENTER again. 1. SI Write 2001 in field CURRENT PASSWORD How to log off KIU To log off KIU you have to do the following steps: 1. Write SO to log off of the working area or SO* to log off of the all areas 2. Click on the X to close the page How to change my password To change the password you have to do the following steps: 1. Write your user ID 2. Write your password in CURRENT PASSWORD field 3. Write the new password in NEW PASSWORD field 4. Press ENTER At the moment to log in again, you will have to write in CURRENT PASSWORD field, your new password. 1. SI CURRENT PASSWORD: NEW PASSWORD: JOHN08 4. ENTER When you finish these steps, your new password will be JOHN08 - January

4 How to make a reservation To make a reservation, you have to do the following steps: 1. Ask for availability of flights 2. Take seats in class and flight you like 3. Write surname, name and identifier number of each passenger 4. Write a contact number 5. Write a time limit 6. Write received from data 7. Close the reservation AUGMIANYC 2. 01Y3 3. SMITH/JULIA.PASS N X1800/15AUG 6. 6JHON 7. E These steps can be done using the following entries: AN, SS, NM, AP, TKXL, RF and E respectively. How to issue an e-ticket To issue an e-ticket you have to do the following steps: 1. Retrieve PNR 2. Quote the itinerary 3. Write the command to issue e-ticket 4. Send to passenger the receipt of e-ticket (optional) 5. Print the agent coupon (optional) 6. Ignore PNR 2. WS 3. WK*FCA (form of payment CASH) and WK*F/AX /0809/Z12345 (credit card) 4. ITR/2-mail@dominio.com 5. ETP/2 6. I These steps can be done using RT (to retrieve the PNR) and FXP (to quote the PNR). - January

5 How to void an e-ticket To void an e-ticket you have to check if: The PNR has more than one issued e-tickets or, The e-ticket to void is the unique in the PNR A) If there are more than one issued e-tickets in the PNR 1. Retrieve PNR 2. Write the command to void the ticket 3. Rewrite the command adding /Y at the end 4. Ignore PNR 2. W*V W*V /Y 4. I B) If the e-ticket is the unique or the last one in the PNR 1. Retrieve PNR 2. Write the command to void the ticket and add a new time limit in the same transaction 3. Rewrite the command and add /Y at the end 4. Ignore PNR 2. W*V X1500/14MAR 3. W*V X1500/14MAR/Y 4. I See this link for details How to see fares Answer: FQD origin destination/a airline code FQDAEPROS/A8R - January

6 How to revalidate an e-ticket To revalidate an e-ticket you have to do the following steps: 1. Retrieve PNR 2. Write the command to revalidate 3. Ignore PNR 2. ETRV/L2/S1/E1 (L: line of ticket; S: number of segment to revalidate; E: coupon of ticket to be revalidated) 3. I Note: Remember that to revalidate an e-ticket, the class of booking and segment have to be the same How to exchange an e-ticket To exchange a ticket you have to do the following steps: 1. PNR has to be displayed with the new itinerary (it has to be quoted and recorded). 2. Display the e-ticket to be exchanged 3. Write the command to exchange 4. Rewrite the command and add /Y at the end 5. If you are using the masks: complete each mask until the end. 6. Ignore PNR Using Commands: 2. ET/2 or ET/ WK*FEX#CA (if form of payment is CASH) 4. WK*FEX#CA/Y 5. I Using masks: 2. ET/2 or ET/ WK*FEX 4. Follow steps 1, 2 and 3 clicking on NEXT button 5. I - January

7 How to exchange when the ticket has some legs FLOWN To exchange a ticket, when some of its legs are in FLOWN status, you have to do the following steps: 1. PNR has to be displayed with the new itinerary (it has to be quoted and recorded). 2. Display the e-ticket to be exchanged. 3. Write the command to exchange 4. Write in step 1 the amounts that are in OPEN FOR USE legs (fare and taxes). 5. Step 2: verify amounts that passenger has to pay. 6. Step 3: select form of payment and issue the new e-ticket. 7. Ignore PNR 2. ET/2 or ET/ WK*FEX 4. Write amounts of legs not in flown status (fare, equivalent and paid taxes) 5. Step 2: verify amounts that passenger has to pay 6. Select form of payment and click on NEXT button to issue the e-ticket. 7. I How to move an e-ticket To move an e-ticket to a new PNR you have to do the following steps: 1. PNR has to be displayed with the new itinerary (it has to be quoted and recorded). 2. Display the e-ticket to be moved. 3. Write the command to move the ticket and do not forget to associate it to the passenger 4. Ignore PNR 2. ET/ ETMV/P1 4. I - January

8 How to send e-ticket receipt by To send the e-ticket receipt by you have to do the following steps: 1. PNR has to be displayed 2. Ingresar el comando ITR seguido del mail a donde se quiere enviar el ticket 3. Ignorar el PNR 2. ITR/2-soporte@kiusys.com or ITR/ soporte@kiusys.com If the has been added to the PNR you can do this command: ITR/2-M3 3. I How to print the e-ticket If the PNR is displayed in the screen, you have to do the following steps to print the receipt of the ticket: 1. PNR has to be displayed 2. ITR/number of line where it is the ticket or ITR/ticket number 3. Click on the printer icon of the preview 4. Go and take the copy from the printer machine 5. Ignore PNR 2. ITR/2 or ITR/ Click printer icon 4. I If the PNR is not displayed in the screen, you have to do this command to print the receipt: ITR/ticket number ITR/ How to set the printer To set the printer you have to do the following steps: 1. Click on TOOLS option. 2. Choose PRINTER CONFIG 3. Select in LOCAL PRINTER the printer in where you would like to print the receipts. 4. Fill the fields: Printer Font; Size; Amount of Copies y Paper Size. 5. Click OK button. - January

9 How to search a PNR You can search a PNR by: Record Locator: *Code or RTcode Surname and flight: *Flight/Date-Surname Surname and route: **Surname/Route Surname, date and route: **Surname/Date/Route Issued e-ticket: *T/Surname ID Number: *.ID Number/Date Name of group: **GRP/Date/Route From availability display: *Number of line-surname Form a list: *Number of line How to change to HK status To change to HK status you have to do the following steps: 1. PNR has to be displayed 2. Write the command to change to HK the leg that has to be updated 3. Write the command received from 4. Close PNR 2..2HK 3. 6John 4. E How to manage Queues Answer: QC/ How to enter to a queue Answer: Q/number of queue Q/30 How to go out of queues Answer: QXI o QXE o QXR - January

10 How to see my current report of sales Answer: WA* How to see the reports of sales of the whole office Answer: WL/OFFICE ID/DATE WL/BUEA050/16JAN How to see the consolidated report of sales Answer: WL/OFFICE ID#DATE WL/BUEA050#16JAN How to see the Forms of Payment Answer: FOP/A airline code FOP/A2K How to display three working areas To work in three different areas you have to do the following steps: 1. Click on MAIN option of the menu. 2. Click on NEW AREA option to open available areas. - January