Cisco Prime Collaboration 9.5 v1

Transcription

1 dclud: The Cisc Dem Clud Cisc Prime Cllabratin 9.5 v1 Last Updated: 22-NOV-2013 Abut This Cisc Slutin Cisc Prime Cllabratin Prvisining 9.5 prvides simplified, unified management acrss vice and vide netwrks, lwering perating expenses and helping t ensure a superir end-user quality f experience. The slutin ffers autmated, accelerated prvisining fr the entire Cisc Unified Cmmunicatins (UC) system acrss Cisc Unified Cmmunicatins and Cisc TelePresence slutins - in ne integrated prduct. This demnstratin includes Reverse Sync, which autmatically imprts users frm existing deplyments, end user self-service ptins such as prvisining and accunt updates, and Cisc Prime Cllabratin Assurance, which mnitrs and manages system call vlume and bandwidth cnsumptin. Fr additinal infrmatin abut Cisc Prime Cllabratin Prvisining, visit the prduct dcumentatin verview. Abut This Demnstratin This precnfigured Cisc Prime Cllabratin Prvisining demnstratin includes: Scripted scenaris demnstrating deplyment f user prfiles t Cisc Unified Cmmunicatins Manager, Cisc Unity Cnnectin, Cisc IM and Presence Server using Cisc Prime Cllabratin Prvisining with site cnfiguratin templates. Deplyment and prvisining f devices, Cisc Jabber Clients, users, lines, and Unified Messaging. Autmatically imprting existing users with Reverse Sync. End users accessing the Self-Care prtal t self-prvisin their devices and cnfigure their accunts. Viewing system call vlume and bandwidth usage with Cisc Prime Cllabratin Assurance and using the integrated ntificatin tls t maintain quality f service levels thrughut the slutin. Demnstratin Requirements The table belw utlines the requirements fr this precnfigured demnstratin. Table 1. Demnstratin Requirements Required Ruter, registered and cnfigured fr Cisc dclud Laptp Cisc Unified IP Phne mdel 9971 Cisc Unified IP Phne mdel 9951 Optinal A secnd Cisc Unified IP Phne mdel 9971 A secnd Cisc Unified IP Phne mdel 9951 Apple ipad r iphne Cisc AnyCnnect 2013 Cisc and/r its affiliates. All rights reserved. This dcument is Cisc Public Infrmatin. Page 1 f 28

2 Demnstratin Cnfiguratin This demnstratin cntains precnfigured users and cmpnents t illustrate the scripted scenaris and features f the Cisc Prime Cllabratin Prvisining and Assurance 9.5 slutins. All infrmatin needed t cmplete the demnstratin scenari is lcated in the Tplgy and Servers menus f yur active demnstratin. Tplgy Menu. Click n any server in the tplgy and a ppup windw will appear with available server ptins. Servers Menu. Click n r next t any server name t display the available server ptins and credentials. Table 2 belw shws all f the user lgin infrmatin required fr the script. Table 2. Demnstratin Pre-Cnfigured User Infrmatin User Name Rle User ID Passwrd Endpint Devices Phne Extensin Adam McKenzie End user amckenzie C1sc with camera and Jabber Anita Perez End user aperez C1sc12345 Nne Charles Hlland End user chlland C1sc with camera and Jabber Jim Li End user jli C1sc with camera and Jabber Table 3. Demnstratin Server Infrmatin Applicatin URL Username Passwrd Cisc Prime Cllabratin glbaladmin dclud12345! Cisc Unified Presence administratr C1sc12345 (IP address: ) Cisc Unified CM Administratin administratr C1sc12345 (IP address: ) Cisc Unity Cnnectin administratr C1sc12345 Cisc Prime Assurance Manager glbaladmin dclud12345! Wrkstatin1 amckenzie C1sc12345 Demnstratin Preparatin BEFORE DEMONSTRATING We strngly recmmend that yu g thrugh this prcess at least nce, befre presenting in frnt f a live audience. This will allw yu t becme familiar with the structure f the dcument and the demnstratin. PREPARATION IS KEY TO A SUCCESSFUL CUSTOMER PRESENTATION. Fllw the steps belw t schedule yur demnstratin and cnfigure yur demnstratin envirnment. 1. Brwse t dclud.cisc.cm, chse the lcatin clsest t yu, and then lgin with yur Cisc.cm credentials. 2. Register and cnfigure yur endpint ruter, if this is the first time yu will be using yur ruter fr Cisc dclud. [Shw Me Hw] 3. Schedule a demnstratin [Shw Me Hw] Cisc and/r its affiliates. All rights reserved. This dcument is Cisc Public Infrmatin. Page 2 f 28

3 4. Test yur bandwidth frm the demnstratin lcatin befre perfrming any demnstratin scenari. [Shw Me Hw] 5. Verify yur demnstratin has a status f Active under My Demnstratins n the My Dashbard page in the dclud UI. It may take up t 15 minutes fr yur demnstratin t becme active. 6. If yu are cnnected t the dem frm behind a ruter, please cntinue t the next step. If yu are cnnecting directly t the dem frm a stand-alne laptp r ther device, install and access Cisc AnyCnnect n yur laptp, using the AnyCnnect credentials in the Cisc dclud UI. [Shw Me Hw] 7. Access the demnstratin Wrkstatins 1 using yur lcal RDP prgram r Cisc dclud Remte Desktp Client [Shw Me Hw]. Wrkstatin 1 (wkst1) IP Address: , Username: dclud\amckenzie, Passwrd: C1sc Cisc Prime Cllabratin 9.5 ffers supprt fr the French and German language packs in Internet Explrer. Fllw these steps if yu chse t enable either f the additinal language ptins. Frm Wrkstatin1, launch Internet Explrer. In the upper right crner chse Tls > Integratin > Languages. T add a language pack click Add and chse either German (Germany) r French (France) then click OK. Chse which f the installed languages t use by highlighting that language and clicking Mve Up until it is at the tp f the list. Click OK t clse and refresh yur brwser t begin using the new language pack Cisc and/r its affiliates. All rights reserved. This dcument is Cisc Public Infrmatin. Page 3 f 28

4 Scenari 1: Cisc Prime Cllabratin Prvisining 9.5 This demnstratin scenari illustrates hw Cisc Prime Cllabratin Prvisining cnslidates all f the existing cmmunicatin services int ne easy t manage tl. When deplying Cisc Prime Cllabratin Prvisining all f the existing user infrmatin in Cisc Unified Cmmunicatin Manager is autmatically imprted using a feature called Reverse Sync. Fr new deplyments, Cisc Prime Cllabratin Prvisining can easily deply cmmunicatin services t a new site using batch prvisining. Cisc Prime Cllabratin Prvisining als ffers time saving self-service ptins fr end users called End User Self-Care. Demnstratin Steps STEP TALKING POINTS ACTIONS 1 Cisc Prime Cllabratin Prvisining is an integrated slutin that prvides accelerated prvisining fr Cisc vice and vide netwrks. Demnstratin intrductin. The applicatins that yu can prvisin are: Cisc Unified Cmmunicatin Manager Cisc Unity Cnnectin Cisc IM and Presence 2013 Cisc and/r its affiliates. All rights reserved. This dcument is Cisc Public Infrmatin. Page 4 f 28

5 2 When deplying Cisc Prime Cllabratin Prvisining there is a cnvenient feature called Reverse Sync. This will imprt all f yur existing Cisc Unified Cmmunicatins Manager users int Cisc Prime Cllabratin Prvisining autmatically. T see this, we will lg int Cisc Prime Cllabratin Prvisining and see that all f the existing users are ppulated in the applicatin, including the entire server infrastructure. Ding a search fr Anita Perez displays all f the relevant infrmatin imprted frm Cisc Unified Cmmunicatins Manager. On Wrkstatin 1, access the Cisc Prime Cllabratin Prvisining administratin page. Launch Internet Explrer. Frm the Cisc dclud hmepage, chse Cllabratin Admin Links > Cisc Prime Cllabratin 9.5. Lgin t Cisc Prime Cllabratin Prvisining. Username: glbaladmin Passwrd: dclud12345! NOTE: If yu mistype the passwrd, yu will nt receive an errr message. The User Name and Passwrd fields will refresh. Ignre any site security errrs and cntinue. Chse Deply > Infrastructure Cnfiguratin. Click the arrw icn t chse a prcessr. This brings up a bx where yu can view each f the integrated Cisc Unified Cmmunicatins services under Cisc Prime Cllabratin. Chse Call Manager (cucm1-ciscunifiedcm). Click thrugh these prducts t shw synced values: Device Pl, Rute Partitin, Calling Search Space, H.323 Gateway, and Rute Pattern. T search fr Anita Perez, g t Deply > Search Subscribers. Enter Anita in the First Name field and click Search. Click n Perez, Anita t verify all f the user infrmatin has been successfully imprted. T see all imprted users leave the First Name field blank and click Search Cisc and/r its affiliates. All rights reserved. This dcument is Cisc Public Infrmatin. Page 5 f 28

6 3 Cisc Prime Cllabratin Prvisining allws yu t deply phne, vic , and ther user services individually r thrugh the batch deplyment prcesses. This prcess is the same whether yu are adding new users r just adding services t an existing user. In this scenari, we will shw hw t create a New Order fr the end user Anita Perez. We will be adding Cisc Jabber fr iphne t her accunt thrugh the Cisc Prime Cllabratin Prvisining administratin interface that is already pen frm the previus step. Frm the accunt page fr Anita Perez, click New Order frm the menu n the left. Click Cntinue t accept dclud-engg Service Area. Chse Phne Service and click Cntinue. Frm the drp dwn, chse Cisc Jabber fr iphne. In Device Descriptin, enter Anita Perez x6017. In the Device Name field, enter TCTAPEREZ. Frm the Phne Buttn Template drp dwn chse Standard Dual Mde fr iphne. Expand the plus sign [+] fr the Advanced Order Cnfiguratin menu. Frm the Calling Search Space drp dwn menu, chse dclud-css. Under the Advanced Order Cnfiguratin sectin, chse Prduct Specific Cnfiguratin Layut. Enter aperez in bth the Vic Username and Vic Message Stre Username fields. Enter in bth the Vic Server and Vic Message Stre fields and click Cntinue. Chse the unassigned Line[1] by clicking Nt Assigned. In the Line Type drp dwn chse Chsen Line and enter Anita Perez x6017 fr the Line Descriptin, Alerting Name, ACSII Alerting Name, Display (Internal Caller ID), and ASCII Display (Internal Caller ID) fields. Enter \ fr the Directry Number field, click Cntinue, then Cnfirm, and finally OK. The Subscriber Recrd screen appears shwing that the service is being prvisined. Click the Refresh icn [ ] t see the status f the prvisining. It will als appear in the Subscriber Recrd when cmplete. Prvisining may take up t 60 secnds t cmplete. Optinal: It is pssible t cnnect t this demnstratin using Cisc AnyCnnect with the sessin credentials n an Apple iphne [Shw Me Hw]. Once cnnected, yu can run Cisc Jabber fr Apple iphne [See Appendix B] using Anita Perez s accunt infrmatin. The status will shw as Registered in Cisc Unified Cmmunicatins Manager and the presence status will be active Cisc and/r its affiliates. All rights reserved. This dcument is Cisc Public Infrmatin. Page 6 f 28

7 4 Prvisining Cmmunicatin Services t a new site with Cisc Prime Cllabratin Prvisining A Service Area is a lgical partitin within a dmain that defines the class f service fr calling, messaging and presence privileges fr varius subscriber types. Service Area is assciated with a single applicatin instance f each Cisc Unified Cmmunicatins type such as: - Unified Cmmunicatins Manager - Unity Cnnectin On Wrkstatin 1, add a new service area fr the Dallas site. NOTE: After a perid f inactivity, it may be necessary t lgin t CPC again. User Name: glbaladmin, Passwrd: dclud12345! Frm the Cisc Prime Cllabratin menu, chse Design > Set Up Deplyment > Service Areas. In the Service Area Cnfiguratin sectin, click the New Service Area link. On the Cnfigure a New Service Area page, enter the fllwing cnfiguratins settings: Service Area ID: dclud-dallas. Dmain: dclud. - IM and Presence Yu can als add directry number blcks t a service area. When a subscriber r user is assciated with a service area, a directry number is assigned frm this blck. Click Save. On the Edit Service Area page, keep the defaults and click Save. NOTE: D nt cnfigure the Call Prcessr, Unified Presence Prcessr r Unified Message Prcessr settings. These are dne later when yu uplad the infrastructure cnfiguratin file Cisc and/r its affiliates. All rights reserved. This dcument is Cisc Public Infrmatin. Page 7 f 28

8 Infrastructure Batch Prvisining 5 Yu can use batch prvisining t prvisin cmplete infrastructure t a site with a single template. The infrastructure template file cntains sitespecific cnfiguratin infrmatin such as Device Pl, Regin, Date & Time Grup, CM grup, Rute Partitin, CSS, and Hunt Pilt. On Wrkstatin 1, deply site cnfiguratin fr the Dallas Site. Frm the Cisc Prime Cllabratin menu, chse Deply > Batch Prvisining. Click the Create a New Prject buttn [ ]. In the Prject Name field, enter Dallas. Click Create. In the Batch Prject Actins sectin, click the Uplad a Batch Actin File link. Next t the File t Uplad field, click Brwse t chse the template file. G t the Desktp\CPC-Templates directry. Chse CPC- Infra-Dallas.txt and click Open. Click Uplad. Click the Refresh buttn [ ] t see the status f the file uplad. When the uplad is cmplete, click NOW t uplad the data t Cisc Prime Cllabratin. Click Yes t cnfirm. Click the Refresh buttn [ ] t see the status f the uplad. Click View t see the status details Cisc and/r its affiliates. All rights reserved. This dcument is Cisc Public Infrmatin. Page 8 f 28

9 6 Cnfigure site settings fr additinal sites. On Wrkstatin 1, cnfigure the site settings fr the dclud-dallas Service Area. Frm the Cisc Prime Cllabratin menu, chse Design > Set Up Deplyment > Service Areas. On the Cnfigure a Service Area Cnfiguratin page, click View Service Area. Click dclud-dallas in the ServiceArea ID table. Click Update. Enter the fllwing settings in the Call Prcessr Settings sectin. NOTE: If a field is nt listed belw, it des nt need t be mdified. In the Name field, chse cucm1-ciscunifiedcm. In the Phne Prtcl field, chse SIP. In the Calling Search Space (Phne) field, chse CPC-Dallas-CSS. In the Call Search Space (Line) field, chse CPC- Dallas-CSS. In the Lcatin field, chse Hub_Nne. In the Rute Partitin field, chse CPC-Dallas-PT. In the Device Pl field, chse CPC-Dallas-DP. Enter the fllwing settings in the Unified Presence Prcessr Settings sectin: In the Name field, chse cup1-ciscunifiedpresence Cisc and/r its affiliates. All rights reserved. This dcument is Cisc Public Infrmatin. Page 9 f 28

10 7 Cnfigure Unified Message Prcess Settings, including the directry number blcks. Enter the fllwing settings in the Unified Message Prcessr Settings sectin: In the Name field, chse cuc1- CiscUnityCnnectin. In the Prcessr field, chse PM_UMS- Default. In the Subscriber Template withut TTS Enabled field, chse vic usertemplate. In the Subscriber CS with TTS Enabled field, chse PM_CSwithTTS. In the Subscriber CS withut TTS Enabled field, chse Vice Mail User COS. In the Subscriber Rles field, chse Emplyee. In the Directry Number Blck(s), chse the new page icn. In the new windw, enter the fllwing infrmatin. In the Prefix field, enter \ In the Frist Number field, enter In the Last Number field, enter In the Minimum Length field, enter 4. Click Add. This will take back yu t the Service Area Cnfiguratin page. At the bttm f the page, in the Directry Number Blck(s) field, chse the DN blck yu just created: dclud-dallas \ Click Save Cisc and/r its affiliates. All rights reserved. This dcument is Cisc Public Infrmatin. Page 10 f 28

11 What are Prvisining Attributes? 8 Prvisining attributes are cnfiguratin settings that are applied t rder services at the time f activatin. The System Administratr can assign and cnfigure prvisining attributes thrughut the different levels f the system such as: Dmain Service area Subscriber The time f rder entry VALUE PROPOSITION: UC applicatin knwledge is nt required. Help desk users and lwer level administratrs can rder phnes and vic using simple wizards. Precnfigured attributes fr the services prvides a cnsistent errr free deplyment f services fr users. Increases custmer satisfactin when services are deplyed quickly and easily within minutes instead f hurs. On Wrkstatin 1, mdify the phne prvisining attributes. Frm the Cisc Prime Cllabratin menu, chse Design > Set Up Deplyment > Service Areas. Click View Service Area. Click dclud-dallas. Click Edit Prvisining Attributes. On the Prvisining Attribute Management page, click n the plus symbl (+) beside Phne and mdify the attributes. Yu can mdify any f the attributes; hwever, suggested values t mdify fr this demnstratin are listed belw. T edit an attribute s infrmatin, click the Edit icn next t the attribute and make the desired changes. Click Update after yu mdify each prperty. T save time, use Ctrl + F t search and lcate each f the prperties t edit. Field Name Value Built in Bridge On Cisc Camera Enabled Disable Speakerphne False Disable Speakerphne & Headset False PC Prt Enabled PC Vice VLAN access Enabled Vide Capabilities Enabled Click Dne Cisc and/r its affiliates. All rights reserved. This dcument is Cisc Public Infrmatin. Page 11 f 28

12 Single User Interface 9 Previusly, an administratr wuld have t cnfigure users with services, by lgging in t the native interface f Cisc Unified Cmmunicatins Manager, Unity Cnnectin and IM & Presence Servers. Nw, with Cisc Prime Cllabratin Prvisining, administratrs can prvisin these services thrugh a single user interface. VALUE PROPOSITION: Cisc Prime Cllabratin reduces the prbability f duplicate entry errrs and reduces the ttal prvisining time. On Wrkstatin 1, edit the template file. Open Excel frm the Start menu. Click File > Open and chse Desktp\CPC-Templates\User Template-Dallas.txt. The file becmes visible by changing the File Open type t All Files. Accept the defaults fr the text imprt wizard by clicking Finish. Edit the MAC Address clumn. Replace the existing values with the MAC addresses fr the phnes at yur lcatin. The supprted phne types are 9951 and Save and clse the User Template-Dallas.txt file. Yu may be prmpted several times abut cmpatibility issues when saving the file. Cntinue t click Yes and Save until the dialg bxes are dismissed Cisc and/r its affiliates. All rights reserved. This dcument is Cisc Public Infrmatin. Page 12 f 28

13 10 Use templates t uplad a user grup t Cisc Prime Cllabratin Prvisining. This uplad will prvide users with a specified phne, line (extensin), presence, and Jabber access. After staging the data fr uplading t Unified Cmmunicatins applicatins, it can be exprted t Cisc Unified Cmmunicatins Manager, Unity Cnnectin and Presence servers. Cisc Prime Cllabratin Prvisining prvisins users, phne, vice mail, and Jabber n the respective Unified Cmmunicatins applicatins. On Wrkstatin 1, uplad users t the Dallas Site. Frm the Cisc Prime Cllabratin menu, chse Deply > Batch Prvisining. Click the Create a New Prject buttn [ ]. In the Prject Name field, enter Dallas Users. Click Create. In the Batch Prject Actins sectin, click the Uplad a Batch Actin File link. Next t the File t Uplad field, click Brwse t chse the template file. G t the Desktp\CPC-Templates\ directry. Chse User Template-Dallas.txt and click Open. Click Uplad t add user prfile data t the prvisining manager. Click the Refresh buttn [ ] t see the file uplad status. The Batch Prject Actins table displays the uplad status and a summary f the data frm the CSV file. Click View t see the status details. When staging is cmplete, click NOW in the Prject Schedule sectin t uplad this data. Click Yes t cnfirm. Click the Refresh buttn [ ] t see the prvisining status. The Batch Prject Actins view displays the status f the data being cnfigured. Click View t see the status details. Optinal: Yu can cnnect t this demnstratin using Cisc AnyCnnect with the sessin credentials n an Apple ipad [Shw Me Hw]. Once cnnected, yu can run Cisc Jabber fr Apple ipad [Shw Me Hw] using Adam McKenzie s accunt infrmatin. The status will shw as Registered and the presence status will be active. Optinal: Yu can als cnnect t this demnstratin using Cisc AnyCnnect with the sessin credentials n an Andrid smartphne [Shw Me Hw]. Once cnnected, yu can run Cisc Jabber fr Andrid [Shw Me Hw] using Jim Li s accunt infrmatin. The status will shw as Registered and the presence status will be active 2013 Cisc and/r its affiliates. All rights reserved. This dcument is Cisc Public Infrmatin. Page 13 f 28

14 11 Cnfirm user prvisining within Cisc Unified Cmmunicatins Manager. Verify user prvisining in Cisc Unified Cmmunicatins Manager. On Wrkstatin 1, access the Cisc Unified Cmmunicatins Manager administratin page: Launch Internet Explrer. Frm the Cisc dclud hmepage, chse Cllabratin Admin Links > Cisc Unified Cmmunicatins Manager. Lgin t Cisc Unified Cmmunicatins Manager. Username: administratr Passwrd: C1sc12345 Frm the menu, chse Device > Phne. Click Find. Dallas users are prvisined with a 9971 phne, Client Services Framewrk (Jabber), and vic . If yu fllwed all f these steps successfully and the phnes did nt prvisin it may be necessary t reset the security settings n each phne. [Shw Me Hw] On each phne chse Administrative Settings > Reset Settings > Security Settings This may take up t 3 minutes fr the phnes t reset and register. NOTE: If yu edited the user template file with the MAC addresses f additinal phnes, thse phnes will register and will be peratinal Cisc and/r its affiliates. All rights reserved. This dcument is Cisc Public Infrmatin. Page 14 f 28

15 12 Cisc Prime Cllabratin Prvisining allws fr easy cnfiguratin f vic fr prvisined users. User Self-Care Optin End User Self-Care allws a user t access the Cisc Prime Cllabratin Prvisining selfservice prtal and prvisin their device independently as well as change their accunt details and subscriptins, with n administratin interactin required. On Wrkstatin 1, cnfigure vic fr Charles Hlland and make him a Self-Care User. Lg int the Cisc Prime Cllabratin 9.5 administratin page, chse Deply > Subscriber Management > Search Subscribers. Enter Charles in the First Name field and click Search. Click n Hlland, Charles t view the accunt details. Click the icn in frnt f Charles Hlland under Subscriber Recrd Optins. T allw users t perfrm Self-Care functins the administratr must first enable this in the user accunt screen in the Cisc Prime Cllabratin Prvisining administratr page. Click the bx next t Self-Care and then click Update. Click Lgut. Lgin t Cisc Prime Cllabratin Prvisining. Username: chlland Passwrd: C1sc12345 Explre the Phne Settings, Line Settings, and User Settings sectins, viewing the ptins that yu can edit. Change user devices by clicking the icns n the lwer left. Click Line Settings. On the Call Frward > Internal tab, fr each Phne State, chse Vic in the actin field. Click Save. On the External tab, fr each Phne State, chse Vic in the actin field. Click Save. Clse the Cisc Prime Telephne Self-Care windw. Using IP Phnes 9951 and 9971, test vice path and vice mail. Using Charles Hlland s 9971, call Jim Li at extensin Answer Jim s phne and verify that the audi path between the tw phnes is established. Using Jim Li s 9951, call Charles Hlland at extensin D nt answer the call. Allw the call t rll ver t vic . Leave a vice message. The Message Waiting Indicatr light n Charles phne is nw Red. Press the Messages buttn n Charles phne. Enter the PIN number and listen t the message Cisc and/r its affiliates. All rights reserved. This dcument is Cisc Public Infrmatin. Page 15 f 28

16 13 The Extensin Mbility feature enables users t lg in t any phne and use that phne as their wn, n a temprary basis. When the user lgs in, the phne adpts the user's default device prfile infrmatin (including line numbers, speed dials, services links, and ther user-specific prperties), and dynamically cnfigures the phne t that device prfile. VALUE PROPOSITION: Reduces csts assciated with permanent ffice accmmdatins On Wrkstatin 1, uplad a template t Cisc Prime Cllabratin Prvisining t prvisin Extensin Mbility Prfiles with a line t site 1. NOTE: After a perid f inactivity, it may be necessary t lgin again. Username: glbaladmin, Passwrd: dclud12345!. Frm the Cisc Prime Cllabratin Prvisining menu, chse Deply > Batch Prvisining. Click the Create a New Prject buttn [ ]. In the Prject Name field, enter EM-dClud-Dallas. Prvides flexibility t the custmer Easy t cnfigure Using Cisc Prime Cllabratin Prvisining templates, Cisc Unified Cmmunicatins Manager and Cisc Unity Cnnectin Manager are nw ppulated with the extensin mbility prfiles. Click Create. In the Batch Prject Actins sectin, click Uplad a Batch Actin File. Next t the File t Uplad field, click Brwse t chse the template file. G t the Desktp\CPC-Templates\ directry. Chse AddExtensinMbilityAccessWithLine-Dallas.txt and click Open. Click Uplad. Click the Refresh buttn [ ] t see the status f the file uplad fr Extensin Mbility Prvisining. When the uplad is cmplete, in the Prject Schedule sectin, click NOW t prvisin Extensin Mbility. Click Yes t cnfirm. Click the Refresh buttn [ ] t see the status f the uplad. WARNING! Take cautin nt t click the ABORT link next t the Refresh buttn. If yu d, just answer N when prmpted. The Batch Prject Actins view displays the status f the data being cnfigured Cisc and/r its affiliates. All rights reserved. This dcument is Cisc Public Infrmatin. Page 16 f 28

17 14 User prfiles can be verified within Cisc Unified Cmmunicatins Manager. On Wrkstatin 1, verify Extensin Mbility Prvisining n Cisc Unified Cmmunicatins Manager. Launch Internet Explrer. Frm the Cisc dclud hmepage, chse Cllabratin Admin Links > Cisc Unified Cmmunicatins Manager. Lgin t Cisc Unified Cmmunicatins Manager. Username: administratr Passwrd: C1sc12345 Chse Device > Device Settings > Device Prfile. Click Find. Shw that user prfiles with the em extensin have been prvisined. This cncludes this dem activity Cisc and/r its affiliates. All rights reserved. This dcument is Cisc Public Infrmatin. Page 17 f 28

18 Scenari 2: Cisc Prime Cllabratin Assurance In the fllwing steps, the CPC administratr uses Assurance Manager t mnitr netwrk activity and bandwidth usage and ensure that the vice and data netwrk is functining prperly. NOTE: The data generated fr this scenari is frm an archived database, nt frm a live cmmunicatins envirnment. As such, it will nt be pssible t change any f the settings fr the devices listed in Cisc Prime Assurance Manager fr this scenari. Demnstratin Steps STEP TALKING POINTS ACTIONS Cisc Prime Cllabratin Assurance 1 Cisc Prime Cllabratin Assurance ffers administratrs the capability t view the mst relevant areas f their cmmunicatins infrastructure. Access the Cisc Prime Cllabratin Assurance Manager t view the available precnfigured dashbards: End-users Impact Infrmatin abut sessins and alarms. Endpints utilizatin Endpints infrmatin and utilizatin levels. NOTE: Fr ptimal graphic perfrmance, we recmmend pening yur brwser t directly n yur lcal laptp. Yu must be behind either a dclud-cnnected ruter r VPN t dclud using Cisc AnyCnnect. On Wrkstatin 1, access the unified Cisc Prime Cllabratin Assurance. Launch Internet Explrer. Frm the dclud hmepage, chse Cllabratin Admin Links > Cisc Prime Assurance 9.5. NOTE: When accessing Cisc Prime Cllabratin Assurance there maybe be a security certificate warning. Click Cntinue t this website t cntinue. Infrastructure Details abut cnferencing devices, management devices, call and sessin devices and vide prts. Tplgy - This dashbard prvides a lgical tplevel view f yur IP telephny netwrk. This view highlights call cntrl relatinships. Lgin t Cisc Prime Cllabratin Assurance. Username: glbaladmin Passwrd: dclud12345! Click thrugh each f the tabs at the tp f the page, highlighting the default charts available Cisc and/r its affiliates. All rights reserved. This dcument is Cisc Public Infrmatin. Page 18 f 28

19 Adding custmized dashbards 2 In additin t the precnfigured dashbards, it is als pssible t add custm dashbards and charts t the administratr view. We will add a new dashbard t the frnt page and custmize its cntent. First, we add a new dashbard called Test Dashbard t the administratin hme page. The dashbard appears as anther tab n the hme page and is blank when created. We will nw add custmized cntent t ur new dashbard. We will add Dashlets cntaining infrmatin that we wuld like t mnitr t ur new dashbard. Fr this example, we will add several f the available dashlets t ur new dashbard. Add custmized dashbard t administratr hme page. Click the Cnfigure icn [ ] in the upper right crner and chse Add New Dashbard frm the drp dwn menu. Enter the name Test Dashbard and click Apply. The dashbard will appear as a new tab n the hme page with n cntent. Add a Dashlet by clicking the Cnfigure icn [ ] in the upper right crner and chse Add Dashlet(s) frm the drp dwn menu. Expand any f the fur ptins listed in this menu and chse any f the available dashlets by clicking Add next t the desired dashlet. Repeat t add several dashlets t the new dashbard. 3 When viewing data in chart frm yu can click n any f the data pints t see the surce event. In additin, when viewing data in tabular frm yu can exprt the displayed infrmatin using the CSV file frmat. T view an interactive chart, we will chse any device in the Tp 10 Impacted TelePresence Endpints with Alarms dashlet. This brings us t a listing f the alarms fr the chsen device. Return t the hme page by clicking the Hme > End-Users Impact dashbard. Lcate the Tp 10 Impacted Endpints with Alarms dashlet and click n any f the endpints listed. The Alarms & Events page appears, shwing a list f all warnings fr this device. Chse any f the sessin detail icns [ ]. This shws incming channel number, number f packets drpped, and percentage f packets drpped fr that particular sessin/call. 4 The Infrastructure Dashbard prvides infrmatin abut management devices, cnferencing devices, vide prts, and call and sessin cntrl devices. It als prvides a health summary fr infrastructure and service areas. The Service Availability Summary dashlet shws all devices currently running and their detail views. By clicking any f these devices, yu can see details abut their IP address, Alarms, and resurce usage (CPU, VM, and Disk). Click n the Hme link t return t the hme page and then the Infrastructure tab. In the Service Availability Summary dashlet, click n the Presence bar. This brings up a windw with server IP address infrmatin as well as links fr Alarms and Presence Diagnstic View. Click Presence Diagnstic View t see a detailed view f the Presence server and its resurce utilizatin Cisc and/r its affiliates. All rights reserved. This dcument is Cisc Public Infrmatin. Page 19 f 28

20 5 The Tplgy Dashbard prvides a full netwrk tplgy view fr all f the cmmunicatins clusters. T see details fr an individual cluster just click n that cluster and a detailed view f the netwrk cnnectins is shwn with call prcessrs and cnnected endpints. Yu can use the search ptin n the right side f the screen t search cmmunicatin endpints by IP address, MAC address, r extensin. In this example, we will search fr phnes that cntain 00 in their extensin. Click n the Hme link t return t the hme page and then the Tplgy tab. If the brwser is nn-respnsive, please relad this webpage. Adjust the zm n the Tplgy View using the slider t fcus in n a particular cluster. On the right side f the Tplgy View windw, enter 00 in the field next t the Extensin drp dwn menu. This brings up a list f phnes with 00 in their extensin. 6 It is pssible with Cisc Prime Cllabratin Assurance t view all f the current Alarms and Events in the system. This will let yu knw f any issues that require yur attentin anywhere in the cmmunicatins infrastructure. First, we will pen the Alarms and Events page, which shws relevant infrmatin fr all devices integrated with Cisc Prime Cllabratin Assurance. Click an alarm t see details abut the warning. The alarm can be marked as Acknwledged r Cleared. Yu can assign the alarm t an IT administratr, add ntes t the alarm, a ntice abut the alarm, r delete the alarm all thrugh this interface. Additinally, yu can custmize, add, and delete alarms thrugh the Administratin > Alarm & Event Cnfiguratin menu. Click n the Hme link t return t the hme page. Hver the muse ver the Operate tab and click Alarms & Events. This pens the Alarm Summary page. Click any alarm frm the list t display its detailed infrmatin in the bttm tab. Check the bx next t the alarm in the bttm tab and chse Change Status > Acknwledge t shw the alarm as viewed. T clear the alarm, chse Change Status > Clear and click OK t cnfirm. Click Anntate and type in ntes regarding the alarm then click Submit. Click the detail icn [ ] t shw the saved ntes fr the alarm. Click Assign and then click Assign t Me t take wnership f the issue. Scrll t the right t see Owner as glbaladmin. Click Ntificatin t shw the pp-up windw where yu can fill in T, Cmment, and Subject lines. Click Cancel t exit this menu. NOTE: Because this demnstratin runs frm an archived database, it is nt pssible t frm this scenari. This is nt a limitatin f the sftware and this feature is fully functinal when running in a live, prductin envirnment. Click the Delete buttn and click OK t delete the alarm Cisc and/r its affiliates. All rights reserved. This dcument is Cisc Public Infrmatin. Page 20 f 28

21 7 Cisc Prime Cllabratin Assurance can als track the status f vide cllabratin sessins in yur netwrk. It cllects sessin data received frm varius surces and prvides end-t-end details n the sessin. Cisc Prime Cllabratin Assurance receives sessin events frm call and sessin cntrl cmpnents, such as Cisc Unified Call Manager and Cisc TelePresence Vide Cmmunicatin Server. It als retrieves sessin details frm applicatins, such as management applicatins, call and sessin cntrl cmpnents, cnferencing cmpnents, and endpints. Yu can view the details f any cmpleted vide cnference. The details available include the sessin devices used, a lg f any issues that ccurred, and sessin infrmatin. Click the Hme link t return t the hme page. Hver the muse ver the Operate tab and chse Sessin Diagnstics. Shw hw t change the date range by clicking the plus sign [+]. Chse the desired range and click Apply. Drp dwn the Shw tab and click All. In a prductin envirnment, any calls that have a receiver with a check mark icn [ ] are cmpleted calls. Clicking any f the cmpleted calls bring up the ptin t brwse the Tplgy, System Infrmatin and Sessin Infrmatin menus. NOTE: Because this demnstratin runs frm an archived database, the fllwing feature is nt available. Please, still highlight the Sessin Trubleshting feature, but explain that it is fully functinal nly when running frm a live, prductin envirnment. Cisc Prime Cllabratin Assurance als has the capability t trublesht an active call thrugh the Sessin Diagnstics page. First, we wuld chse an active call, and pen the Sessin Trubleshting page. Finally, we wuld chse an endpint and view the sessin lg file fr advanced debugging. Search ptins 8 On the tp right crner f the hme page, yu have the search field. Yu can search devices by phne, DN, IP Address and MAC address. Search results displays IP Address, DN, Phne Mdel, Status, Registratin phne lad r alternatively yu can click n the extensin and it will take yu t the device detail page. Click n the Hme link t return t the hme page. In the Search field in the upper right crner f the screen click Phnes and type 00 t return a sample list f IP Phnes in this envirnment that cntain that string Cisc and/r its affiliates. All rights reserved. This dcument is Cisc Public Infrmatin. Page 21 f 28

22 9 Cisc Prime Cllabratin Assurance Analytics helps yu t identify the traffic trend, technlgy adptin trend, ver utilized resurces, and underutilized resurces in yur netwrk. Yu can als track intermittent and recurring netwrk issues and address service quality issues using the Analytics Dashbards. Click n the Hme link t return t the hme page. Hver the muse ver the Analyze tab and click Technlgy Adptin. Brwse thrugh each f the dashlets displayed n the Technlgy Adptin tab, highlighting each chart and sme f its displayed infrmatin. Yu can launch the fllwing dashbards frm the Analyze tab n the hme page: 1. Technlgy Adptin 2. Asset Usage 3. Traffic Analysis 4. Capacity Analysis Dashlets can be viewed either in chart mde [ ] (default) r grid mde [ ]. Chse grid mde n ne f the dashlets t change the display, and then tggle between the tw mdes. The data in any dashlet can be exprted either in.pdf r.csv frm. Click the arrw drp dwn (see belw) t chse either Exprt t PDF r Exprt t CSV and shw this functin. 5. Service Experience First, we will lk at the Technlgy Adptin dashbard, which shws the number f vide/audi endpints deplyed, the number f vide and audi minutes used, and the distributin f phne mdels. It als shws vide versus audi endpint usage and call distributin by endpint mdel. As yu can see, we can view the infrmatin in all f the Cisc Prime Cllabratin Assurance dashlets in bth Chart Mde and Grid Mde. T exprt this data simply click the drp dwn arrw and click Exprt t PDF r Exprt t CSV. 10 Asset Usage is the next dashbard we will investigate. This dashbard tracks the usage f Hver the muse ver the Analyze tab and chse Asset Usage. the deplyed endpints, which can help yu see if they are effectively allcated r need t be redistributed. The dashbard has nly ne dashlet: Least Used Endpint Types. This dashlet View the pie chart shwing the distributin f least used devices. Click ne f the slices t bring up a windw shwing the histrical data fr this categry. displays the endpint types that are used the least, based n the number f calls made per week Cisc and/r its affiliates. All rights reserved. This dcument is Cisc Public Infrmatin. Page 22 f 28

23 11 Traffic Analysis is the third Technlgy Adptin dashbard. The Traffic Analysis Hver the muse ver the Analyze tab and chse Traffic Analysis. dashbard displays the technlgy usage by varius users, departments, r business units in the rganizatin. It helps yu t plan and allcate business csts acrss varius rganizatinal units r departments. The Traffic Analysis dashbard cntains the Brwse thrugh each f the dashlets displayed n the Traffic Analysis tab, highlighting each chart and sme f its displayed infrmatin. Click n a few f the data pints t reveal the histrical trends fr these categries. fllwing dashlets: 1. Tp N Callers (Wh made the highest number f calls fr selected duratin) 2. Tp N Dialed Numbers (Which number received highest number f calls fr selected duratin) 3. Tp N Off-Net Traffic Lcatins (Gives On- Net vs Off-Net calls distributin) 4. Tp N Call Traffic Lcatins (Which lcatin has made the highest number f calls) 5. Call Traffic Analysis (Gives call distributin fr internal, external, cnference, emergency, vic , and H.323/MGCP calls) 12 Capacity Analysis is the furth Technlgy Adptin dashbard. The Capacity Analysis Hver the muse ver the Analyze tab and chse Capacity Analysis. dashbard displays the usage trends and available capacity f the key netwrk resurces. This infrmatin helps yu effectively plan fr future capacity additin r dilutin where needed. Yu can view the fllwing dashlets frm the Capacity Analysis dashbard: Brwse thrugh each f the dashlets displayed n the Capacity Analysis tab, highlighting each chart and sme f its displayed infrmatin. Click n a few f the data pints t reveal the histrical trends fr these categries. 1. Tp N Utilized Trunks 2. Bttm N Utilized Trunks 3. Tn N Busy-Hur Trunk Capacity 4. Bttm N Busy-Hur Trunk Capacity 2013 Cisc and/r its affiliates. All rights reserved. This dcument is Cisc Public Infrmatin. Page 23 f 28

24 13 Service Experience is the fifth and final Technlgy Adptin dashbard. The Service Experience dashbard helps yu t analyze the service quality distributin and traffic trends based n number f calls, lcatin, r call duratin. The fllwing dashlets are available frm the Service Experience dashbard: 1. Service Experience Distributin (Prvides distributin f calls with Gd Quality, Pr Hver the muse ver the Analyze tab and chse Service Experience. Brwse thrugh each f the dashlets displayed n the Service Experience tab, highlighting each chart and sme f its displayed infrmatin. Set the date range fr 6 mnths prir fr easier viewing f data. Click n a few f the data pints t reveal the histrical trends fr these categries. Quality, and Acceptable Quality) 2. Endpints with Service Quality Issues (Prvides distributin f quality f calls based n the phne mdel) 3. Tp N Call Failure Lcatins (Prvides infrmatin abut the lcatins that have the highest number f failed/pr calls) This cncludes this dem activity Cisc and/r its affiliates. All rights reserved. This dcument is Cisc Public Infrmatin. Page 24 f 28

25 Appendix A. Adding a Cisc Unified Cmmunicatins Device t Cisc Prime Cllabratin Assurance It is pssible t add a Cisc Unified Cmmunicatins device, such as Call Manager, Unity Cnnectin, r Presence server, int the Cisc Prime Cllabratin Assurance envirnment. Once added, yu can discver and manage them alng with the rest f the devices. NOTE: Fllwing these steps will allw yu t shw custmers hw t add a Unified Cmmunicatins device t Cisc Prime Cllabratin Assurance. Hwever, after these steps are cmpleted, yu will nt have any new devices added int this demnstratin. This is because the devices in this demnstratin are running frm an archived database, nt a live envirnment. The steps in this appendix are fr shwing hw t add the device nly. On Wrkstatin 1 (as Administratr), access the unified Cisc Prime Cllabratin Assurance: 1. Launch Internet Explrer. Frm the dclud hmepage, chse Cllabratin Admin Links > Cisc Prime Assurance 9.5. NOTE: When accessing Cisc Prime Assurance Manager there maybe be a security certificate warning. Click Cntinue t this website t cntinue. 2. Lgin t the Cisc Prime Assurance Manager. Username: glbaladmin Passwrd: dclud12345! 3. Frm the hme page, hver ver the Operate menu and chse Device Wrk Center. 4. Click Manage Credentials and a new windw appears. 5. Click Add and then enter the Prfile Name as dclud-cucm. 6. Fr Device Type chse CISCO UNIFIED COMMUNICATIONS MANAGER. 7. Enter as the IP Address Pattern fr the sessin s Cisc Unified Cmmunicatins server. 8. In the SNMP V2 sectin enter public fr the fllwing variables. This string value is already created in this demnstratin; it is used fr authenticatin nly. SNMP Read Cmmunity String: public Re-enter SNMP Read Cmmunity String: public 9. In the HTTP(s) sectin enter the fllwing: HTTP(s) Username: administratr HTTP(s) Passwrd: C1sc12345 Re-enter HTTP(s) Passwrd: Cisc In the JTAPI sectin enter the fllwing: JTAPI Username: administratr JTAPI Passwrd: C1sc12345 Re-enter JTAPI Passwrd: Cisc Click Save t create the new dclud-cucm credentials and d nt clse the windw Cisc and/r its affiliates. All rights reserved. This dcument is Cisc Public Infrmatin. Page 25 f 28

26 12. Frm the list f devices, chse dclud-cucm, the device yu just created. 13. Click Verify. 14. Enter as the IP Address and click Test. The SNMP, HTTP, and JTAPI credentials will all shw as Passed if successful. 15. Withut clsing the windw, click n Device Discvery near the tp f the page. 16. Enter as the IP Address and click Run Nw. A dialg bx pps up shwing the discvery is running, click OK t clse. NOTE: Fr steps 15 and 16 abve yu can fllw the instructins, but because the devices in this demnstratin are running frm an archived database the actin will nt cmplete. The steps in this appendix are fr shwing hw t add the device nly Cisc and/r its affiliates. All rights reserved. This dcument is Cisc Public Infrmatin. Page 26 f 28

27 Appendix B. Cnfiguring Jabber fr iphne Fr this demnstratin, use the fllwing steps t cnfigure Jabber fr iphne fr the user Anita Perez. 1. Dwnlad and install the Cisc Jabber app. 2. Launch Cisc Jabber n the iphne device. 3. Accept any warnings r terms and cnditins. 4. At the Welcme screen, tap Enter Accunt Settings. 5. At the Setup Assistant screen, tap Begin. Unified Cmmunicatins Manager 6. Tap Cntinue. 7. On the Phne Services screen, enter the required fields: a. Device ID: TCTAPEREZ b. TFTP Server: c. Tap Save. The iphne will verify the entered settings. If verificatin fails, try again. Desk Phne Integratin 8. Tap Cntinue. a. Username: TCTAPEREZ b. Passwrd: C1sc12345 Unified Messaging (Vice Messaging) 9. Tap Cntinue. 10. All infrmatin shuld be pre-ppulated if nt use fllwing: a. Username: TCTAPEREZ b. Passwrd: C1sc12345 c. Server: d. Prt: ptinal, leave blank 11. Tap Save. Crprate Directry 12. Tap Cntinue. 13. All infrmatin shuld be pre-ppulated, if nt use the fllwing: a. Server: Cisc and/r its affiliates. All rights reserved. This dcument is Cisc Public Infrmatin. Page 27 f 28

28 b. Prt: 3268 c. Use SSL: OFF d. Search Base: u=dem users, dc=dclud, dc=cisc, dc=cm e. User Authenticatin: ON 14. Tap Save. 15. Tap Cntinue. Yur device is ready t use Cisc and/r its affiliates. All rights reserved. This dcument is Cisc Public Infrmatin. Page 28 f 28