Unidesk Training. Description and Objectives. What s in this syllabus?

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1 Unidesk Training COURSE S YLLABUS VERSION: UN IDESK 2.X AND 3.X January, 2016 What s in this syllabus? 1 Descriptin and Objectives 2 Curse List 2 Operatins Series 4 Administratin Series 8 Advanced Series 11 Curse Requirements 12 Hw t take these curses 13 Certificatin Descriptin and Objectives The Unidesk Training series is designed t enable all levels f technical staff t perfrm administratin activities with Unidesk in a VDI envirnment. Yu will be prvided with the tls and knwledge t use the Unidesk Management Cnsle t install, cnfigure and manage machines, users and management appliances. Learn abut system infrastructure and Unidesk cncepts with easy t understand animated diagrams and vides. Demnstratins and guided simulatins prvide additinal insight by walking yur thrugh prcedures step-bystep. This cre Unidesk training cnsists f a set f three series f curses: Operatins, Administratin and Advanced. Get an intrductin t Unidesk with the Operatins Series, and becme familiar with Unidesk cncepts. Yu will learn hw t wrk with users and grups, hw t create applicatin layers, experience the Unidesk Management Cnsle (UMC) and create and deply Desktps. Althugh Unidesk greatly simplifies yur VDI technlgy, there is still a learning cmpnent and this series will help yu ramp up fast! Click here t access training! (Click the Launch Training link t lgin.) Next up, and designed fr Unidesk Administratrs, is the Administratin Series. This series reviews everything yu need as a Unidesk Administratr t setup, upgrade and manage day-t-day maintenance f yur Unidesk envirnment. Detailed steps and demnstratins walk yu thrugh the Unidesk installatin prcess, including creating yur Gld Image and Operating system layers. Applicatin and Operating System management fr Administratrs includes creating new versins, upgrades and patching. Tips fr planning fr upgrades, strage, backups and recvery within yur Unidesk envirnment are prvided, alng with trubleshting techniques fr sme cmmn issues The Advanced Series is the third and last series. It is designed fr Unidesk Administratrs t increase their technical capabilities with Unidesk. Frm the histry f VDI t scaling yur envirnment, this series prvides yu with the additinal knwledge yu need t grw yur Unidesk VDI installatin and ensure everything is running smthly. Virtual Desktp ptimizatin tips and scaling and availability best practices prvide guidance n expanding yur VDI infrastructure with Unidesk.

2 PAGE 2 COURSE SYLLABUS Operatins Series Curses UD101 Intrductin t Unidesk UD102 Using Unidesk: The Unidesk Management Cnsle UD103 Using Unidesk: Abut Users UD104 Using Unidesk: Abut Layers UD105 Using Unidesk: Managing Desktps Curse List Operatins Series This series cnsists f five curses. The first is an intrductry curse, fllwed by fur curses fr Using Unidesk. This series shuld take apprximately 3.5 hurs t cmplete. Curse N. UD101 Intrductin t Unidesk This curse is yur Intrductin t Unidesk, the sftware, the cncepts and an verview f the appliances and hw they wrk tgether. What is Unidesk? Desktp Prvisining Applicatin Layering Image Management Persistent Persnalizatin Strage Optimizatin Patch, Repair, Audit, Restre Unidesk Infrastructure Infrastructure Overview Unidesk Cmpsite Virtualizatin Strage Tiers Unidesk Appliances Integratin The Management Appliance The Master CachePint Secndary CachePints The CachePint File System Curse N. UD102 Using Unidesk: The Unidesk Management Cnsle This curse is a guided tur f the Unidesk Management Cnsle. At the end f the tur, yu can experience the management cnsle while practicing sme cmmn tasks in cntrlled simulatins. This series is yur Intrductin t Unidesk. Abut the UMC Lgging In UMC Map The Management Mdules The Subtasks Panel The Actins Bar The Tl Bar The View Pane The Tasks Bar The Help Menu Desktp Search

3 PAGE 3 Curse N. UD103 Using Unidesk: Abut Users Learn hw t manage yur directry Users and Grups within Unidesk, as well as hw t create lcal users and grups and assign Unidesk Administratin Rles. Discver Unidesk Layers and becme familiar with different Layer types, hw they wrk tgether, and the benefits f using them. Abut Users & Grups Directry Service Users Lcal Users and Grups (Unidesk 2.x nly) The Users Mdule Directry Junctins and User Management User Rles Curse N. UD104 Using Unidesk: Abut Layers In this curse, yu will discver Unidesk Layers and becme familiar with the different Layer types, hw they wrk tgether, and the benefits f using them. Yu ll als learn the basic steps fr creating an Applicatin Layer. Abut Unidesk Layers Abut OS Layers Abut Applicatin Layers Create an Applicatin Layer Layer Status Abut User Persnalizatin Layers Layer Pririty The Benefits f Layers Searching fr Layers Curse N. UD105 Using Unidesk: Managing Desktps Frm creating and deplying Desktps, t applicatins and layer pririty, this curse cvers all the day-t-day Desktp tasks yu need t perfrm. A Unidesk Layer stack. Abut Desktps Desktp Types Persistent Nn-Persistent Desktp Templates (Unidesk 2.x nly) Cllectins & Sessin Hsts (Unidesk 3.x nly) Creatin Demnstratins Desktp Status Viewing Attributes & Layers Applicatin Assignment Repair/ Reinstall Machine Management Advanced Search Open Cnsle (Unidesk 2.x nly) Restart Active Alerts

4 PAGE 4 COURSE SYLLABUS Administratin Series Curses UA201 - Administratin: Planning UA202 - Administratin: Installing UD203 Administratin: Creating Layers UD204 Administratin: Managing Layers UA205 Desktp Administratin UA206 Managing Users UA207 Appliances & Integratin UA208 Administratin: Backups UA209 Upgrading Unidesk UA210 Administratin: Trubleshting Administratin Series This series cnsists f ten curses falling int the categries f managing, installing and upgrading. This series shuld take apprximately 6.5 hurs t cmplete. Curse N. UA201 - Administratin: Planning This curse cvers the requirements fr getting started with Unidesk including platfrm supprt, setting up yur envirnment, strage requirements, recvery and availability. Platfrm Supprt Unidesk Envirnment Review: Appliances, Layers & Strage Tiers Planning a Pilt Strage Requirements Cmmn Applicatin Sizes Disk Speed Availability & Recvery Unidesk Nn-Unidesk Cmpnents Redundancy Platfrm Cnnectin Brker Netwrk Endpints Curse N. UA202 - Administratin: Installing This curse walks yu thrugh a Unidesk Installatin and prvides key installatin tips. It shws yu hw t create directry junctins and CachePints, integrate with a brker and uplad the Unidesk License. Befre yu Start The Installatin Prcess Installing Unidesk Key Install Tips Create a Secndary CachePint Create a Directry Junctin Brker Integratin Uplad the Unidesk License The Unidesk Management Cnsle.

5 PAGE 5 Curse N. UA203 Administratin: Creating Layers After learning abut Layer basics in the Operatins series, this curse dives deeper int creating layers, including building yur Gld Image fr an Operating System Layer and creating Installatin Machines. Then yu can review sme best practices fr Operating System and Applicatin Layers. Learn hw t create Installatin Machines, build yur Gld Image and upgrade applicatins. Operating System Layers Creating OS Layers Build Build a Gld Image Prepare Munt/Cpy Unidesk Tls Unattended Builder Optimize the Gld Image Installing Unidesk Tls Imprt Imprt the OS Layer Verify the OS Layer Applicatin Layers Abut Installatin Machines Create Installatin Machines Applicatin Layer Requirements Layer Integrity Check Best Practices Best Practices: OS Layers Best Practices: Applicatin Layers Deplying Anti-Virus Tips fr Layering MS Office Curse N. UA204 - Administratin: Managing Layers This curse prvides steps and best practices fr managing Layers. This includes creating and deplying Operating System and Applicatin updates and patches as Layer versins, Applicatin Layer ptins, steps fr managing Layer pririty, cnflict reslutin f Applicatin Layers and Installatin Machine management. Cmplete Layer Management: Create, Upgrade, Deply Upgrading Operating Systems Step 1: Creating an OS Layer Versin Step 2: Deplying an OS Layer Versin Best Practices: Operating System Patches Upgrading Applicatins Creating an Applicatin Layer Versin Run Once Scripts Best Practices: Managing Applicatins Editing Layers Applicatin Layer Optins Swapping Layers Layer Pririty ad Cnflict Reslutin Manage Installatin Machines

6 PAGE 6 COURSE SYLLABUS Curse N. UA205 Desktp Administratin Unidesk Desktps, frm creating Desktps t Diagnstic Tls, are cvered in this deep-dive int Desktp Administratin. Desktp Administratin and Diagnstic Tls Dn t frget t check the glssary available in each curse t lkup new r unfamiliar terms and abbreviatins! Creatin Persistent Desktps Nn-Persistent Desktps Desktp Templates (Unidesk 2.x nly) Cllectins & Sessin Hsts (Unidesk 3.x nly) Managing Desktp Btable Images Strage Space Editing Desktp Attributes The Visualizatin Panel Desktp Maintenance Schedules The Maintenance Windw Prcess Managing Maintenance Schedules Restarting and Shutting Dwn Mnitring Tasks Diagnstic Tls Review: OS and Applicatin Updates Curse N. UA206 - Managing Users This curse extends the Operatins -Abut Users curse by shwing yu hw t create directry junctins and manage Unidesk Administratrs. Review User Basics Creating Directry Junctins Attribute Mapping Managing Directry Junctins Making Dmain Users Unidesk administratrs Changing the Administratr Passwrd Searching fr Users Assigned t Desktps Curse N. UA207 - Appliances & Integratin Managing Unidesk Appliances and integrating with yur envirnment is the fcus f this curse. It reviews firewall prts, managing CachePints and the Management Appliance, as well as deleting Unidesk cmpnents. Firewall Prts Cnfigure the Management Appliance Manage a CachePint Appliance Adding Hsts t the Unidesk Envirnment Deleting Unidesk Cmpnents Editing Brker Agent Settings Managing Specific Integratin

7 PAGE 7 Backup cncepts, ptins and limitatins Steps t prepare and upgrade Unidesk Lg Files, envirnment reprting, and infrastructure cnsideratins Curse N. UA208 - Administratin: Backups This curse cvers backing up and restring the Management Appliance, the Master CachePint and user Persnalizatin Layers. Yu will learn abut backup cncepts and ptins and limitatins when creating backups. Backing up the MA and MCP Persnalizatin Layer Backups Restre the MA and MCP Restre Desktps Desktp Repair (Unidesk 2.x nly) Limitatins Curse N. UA209 - Upgrading Unidesk Althugh yu might nt be upgrading right away, this curse prvides valuable infrmatin fr when yu d! All the steps t prepare and upgrade yur Unidesk Install are prvided. Befre yu Start Upgrade Prcess STEP 1: Back up the Unidesk appliances STEP 2: Dwnlad the Unidesk installer and upgrade packages STEP 3: Upgrade the cnnectin brker agent STEP 4: Upgrade the Management Appliance STEP 5: Upgrade the CachePint Template STEP 6: Upgrade the CachePint Appliances STEP 7: Delete the snapshts What abut the Desktps? Curse N. UA210 Administratin: Trubleshting This curse prvides general trubleshting infrmatin. Sme issues yu may have seen, sme yu may nt have, but it is gd t knw abut ptential issues and hw t slve them befre they happen. Learn abut Unidesk Lg Files, envirnment reprting, and infrastructure cnsideratins. Learn abut backup, upgrades and trubleshting. Lg Files & Reprting Lg Files Exprting Lg Files Envirnment Reprts Unidesk Reprts (Unidesk 2.x nly) Envirnment & Infrastructure Shutdwn & Rebt NTP and Clck Cnsideratins Synchrnize Infrastructure Desktp Cnsideratins Unidesk STOP Cdes Dmain Jin Issues Brkers & Mving a Desktp Applicatin Layering: Cmmn Prblems Add User t Lcal Administratrs Grup

8 PAGE 8 COURSE SYLLABUS Advanced Series Curses UV301 - Prcesses and Perfrmance UV302 - Scaling the Envirnment UV303 - Unidesk Health UV304 - Advanced: Desktps UV305 - Advanced: Layers UV306 - Advanced: Trubleshting Advanced Series This series cnsists f six curses that take apprximately 4 hurs t cmplete. Internal Unidesk prcesses are uncvered and advanced scripting, mnitring and trubleshting techniques are revealed. Curse N. UV301 - Prcesses and Perfrmance This curse prvides backgrund infrmatin abut VDI and sme cnsideratins and recmmendatins fr ptimizing yur envirnment. The Desktp build prcess is detailed fr thse wanting advanced knwledge and additinal perfrmance tips fr Desktps, CachePints and Windws are prvided. The Histry f VDI Persistent Desktps Under the Hd Lifecycle Nn-persistent Desktps Under the Hd Lifecycle Virtual Desktp Optimizatin Cnsideratins Recmmendatins Perfrmance Cnsideratins & Cmparing Desktps Understanding the Disk IO Characteristics f Unidesk Strage Tiers Desktp Recmmendatins General Perfrmance Optimizing Windws fr VDI Backup & Availability Best Practices Curse N. UV302 - Scaling the Envirnment Nw that yu are mre familiar with Unidesk and the underlying architecture, yu may be wndering hw t scale the envirnment, expanding t mre Desktps and mre strage. This curse shws yu sme general recmmendatins and prcedures fr scaling yur Unidesk envirnment: appliance placement, disk and strage limitatins, lad balancing and sme tls and utilities. Cnsideratins and recmmendatins fr ptimizing and scaling yur envirnment Scaling Appliance Placement & Datastre Design Disk and Strage Limitatins Scaling t Higher Densities Lad Balancing Best Practices IOPS Tls & Utilities

9 PAGE 9 Mnitr the health f yur envirnment and meet grwing user needs. Curse N. UV303 - Unidesk Health In this curse, yu discver the areas yu can check and mnitr t help prevent issues and address ptential prblems befre they ccur. Mnitring Unidesk Virtual Appliances Mnitring Tasks CachePint Service Issue Ntificatin Mnitring Lw Disk Space Increasing Persnalizatin Layer Size Using a Trusted Certificate fr the UMC Curse N. UV304 - Advanced: Desktps This curse prvides mre infrmatin abut Desktps in a VDI envirnment. It includes suggestins fr meeting Desktp netwrk requirements, ptins fr meeting grwing user needs and scripts and tls t use t help cnfigure and reprt n yur Unidesk Desktps. Understanding Yur Desktp Use Case Remte Prtcls HDX, RemteFX, and PCIP Desktp Deplyment Recmmendatins MS PwerShell Scripting Desktp Applicatin Inventry Mre Scripts GPOs Windws Prfiles Curse N. UV305 - Advanced: Layers Take a deeper lk int Layer management and Applicatin packaging: Windws and Office activatin, Anti-Virus and Brwsers; Micrsft Patching,.Net Best Practices and GPOs. Mnitr health t help prevent issues and address ptential prblems befre they ccur. Windws Activatin Windws Vlume Activatin Windws Activatin with Unidesk Breaking Activatin Activatin and BlckReadyMessage Applicatin Management Anti-Virus Brwsers Micrsft Office Licensing and Activatin Installatin Office GPOs Nn-persistent Desktp Cnsideratins Micrsft Patching.Net Best Practices Delete Tkens The Cmpsite Registry

10 PAGE 10 COURSE SYLLABUS Curse N. UV306 - Advanced: Trubleshting Discver the advanced trubleshting tips and techniques fr Desktps, Layers and appliances within yur Unidesk envirnment. Advanced trubleshting tips and techniques fr Desktps, Layers and appliances Dn t frget t check the glssary available in each curse t lkup new r unfamiliar terms and abbreviatins! Desktps Rebuild Required Abut "Reinstall" Test Desktps Cmmn Desktp Issues Task Errr Messages Mini-filter Drivers What Changed? Layers Abut Layer Builds Abut Trubleshting Layers Is it a Layering prblem? Steps t Trublesht Layers Dividing Layers Fixing Prblem Layers What if it is the User Layer? Missing Layers CHKDSK & Registry Repair KMS Trubleshting Restarting Appliances General Things t Check Lg Files Trubleshting with Lg Files Lg Files Map

11 PAGE 11 Curse Requirements Each curse in a series is a self-paced, e-learning experience. Yu will need a brwser cmpatible with Flash, speakers r headphnes, and a muse and keybard. Althugh a curse shuld resize t fit yur screen, it is recmmended t view it n a regular sized screen fr the best experience. Technical Requirements There are several ptins fr viewing ur n-line curses. Fr best viewing, use at least a laptp sized screen and the fllwing: Adbe Flash Player 10 r later One f these brwsers: Windws: Internet Explrer 8 r later, Ggle Chrme (latest versin), Firefx (latest versin) Mac: Safari 7 r later, Ggle Chrme (latest versin), Firefx (latest versin) Yu can als view the cntent via HTML5 supprted in these brwsers: Windws: Ggle Chrme (latest versin), Internet Explrer 11 and Edge Mac: Safari 7 r later, Ggle Chrme (latest versin) Mbile: Safari in Apple ios 5 r later, Ggle Chrme (latest versin) in Andrid OS 4.1 r later An active, reliable internet cnnectin is required while viewing curses. Knwledge Prerequisites This training assumes yu have sme backgrund knwledge in VDI as well as experience using yur chsen VDI platfrm. Mre specifically, the prerequisites fr these curses are as fllws: Custmers wh have taken training have been able t better utilize their time with Unidesk Slutins architects, fcusing questins mre n their custm installatin and cnfiguratin needs, because they already knw the basics and can talk Unidesk. - Unidesk Slutins Architect Basic knwledge abut desktp virtualizatin. This includes definitins, thery and sme practical applicatin creating virtual desktps and wrking in a VDI envirnment. General knwledge f Windws perating systems, including administrative functins. Yu shuld knw hw t install and upgrade Windws and have sme basic knwledge f Windws Active Directry. Infrmatin abut yur envirnment and infrastructure, including user directries, brkers and system hardware. If yu are fllwing the series in rder, and are new t Unidesk, it is best t have the preceding series cmpleted befre starting the next. What Isn t Cvered These curses d nt include instructins in the general use f Windws, yur chsen VDI platfrm, brker use, directry usage r VDI infrastructure setup and management.

12 PAGE 12 COURSE SYLLABUS Hw t take these curses It is recmmended t review the curses in their designated rder, especially if yu are new t Unidesk. If yu are already experienced with Unidesk, yu may want t jump ahead in the Administratin r Advanced Series t specific tpics yu are eager t review. There is n restrictin n the curse r tpic rder. Yu can stp and start a curse as many times as yu like, yur last place will be bkmarked and yu will be prmpted when yu relaunch if yu wuld like t resume at that lcatin r restart the curse frm the beginning. Material is presented in an interactive-lecture style frmat which includes audi and vide, s be sure t have speakers r earphnes. Check fr additinal detailed technical requirements in the Curse Requirements sectin abve. The average curse length in any series is abut an hur. The shrt curse length allws yu t cmplete a curse in the time yu have available in yur busy schedule. If yu nly have a few minutes, yu can review ne r tw tpics at a time and then return t the curse later. Click here t view mre abut Unidesk training. Cmpnents The curse lecture ntes and ther dcuments and links can be fund in the curse resurces. Dwnlad the curse ntes and fllw alng, adding yur wn ntes as yu prceed thrugh the series. At the end f each curse is a quiz which is really just a self-assessment t test yur knwledge. It is nt required t pass a curse befre prceeding t the next, but the curse will nt be marked as Cmplete until yu have passed the quiz with a grade f 80% r better. Once yu have cmpleted a curse, yur grade is retained, unless yu attempt the quiz again and receive a higher grade. Accessing Training The Unidesk Training des require a license fr access. Please cntact yur Unidesk Accunt Representative fr access and licensing infrmatin. Check with yur Unidesk Accunt Representative abut pricing tday! If yu already have a license, fllw these steps t access the curses in the Training Center. 1. Lg int yur Unidesk user accunt. 2. G t the Unidesk Supprt page: 3. Click the Launch Training link. 4. Click the Subscriptins buttn. 5. Click n the Select a subscriptin t add drpdwn list. 6. If there are unassigned training subscriptin licenses available, yu will see them listed. Click n the drpdwn ptin t assign an pen license t yur Unidesk user accunt. 7. Click the Subscribe buttn t finalize the assignment f the pen licenses t yur Unidesk user accunt. Remember: Training Licenses can be reassigned after 90 days!

13 PAGE 13 Certificatin Why get certified? Certificatins shw that yu have the knwledge t be great in yur area f expertise. Preparing fr a certificatin helps expand yur knwledge utside f yur day-t-day technical envirnment by intrducing yu t new Unidesk features and tls and prcedures yu may nt have cme acrss but may have need fr in the future. This can help t raise yur cnceptual understanding f the technlgy behind Unidesk and hw best t use it in yur envirnment. Unidesk Certified Operatr The Operatins Series prepares yu fr the Unidesk Certified Operatr exam. The certificatin exam must be passed with a grade f 80% r better. The exam is free t take and yu can try it as many times as yu wuld like. Yu d nt have t take the curses t challenge the exam but the curse material cvers everything yu need t knw in rder t pass the exam. Unidesk Certified Prfessinal The Administratin Series, alng with the preceding Operatins Series, help prepare yu fr the Unidesk Certified Prfessinal exam. The certificatin exam must be passed with a grade f 80% r better. The exam is free t take and yu can try it as many times as yu wuld like. Yu d nt have t take the curses t challenge the exam but the curse material cvers everything yu need t knw in rder t pass the exam. Unidesk Certified Architect The Advanced Series, alng with the preceding Operatins and Administratin Series, can help prepare yu fr the Unidesk Certified Architect exam. Hwever, a great deal f hands-n field experience in a variety f VDI envirnments is required fr this designatin. This exam invlves bth an n-line multiple chice exam, which yu must pass with a 70% r better, befre yu can prceed t the essay questins. Essay questin respnses must be submitted t Unidesk Training and reviewed by a Unidesk Slutins Architect. The essay prtin must als be passed befre achieving the Unidesk Certified Architect designatin. Remember, all exams are free t take and yu can try each multiple times if needed. Certificatin Benefits Recgnitin f yur Unidesk technical skills Use f the certificatin lgs Enhanced supprt experience Cngratulatry Unidesk swag Remember, Unidesk certificatins exams are free and available t all!