Look Bigger to Grow Bigger

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1 May 2013 Look Bigger to Grow Bigger Using Virtua Office to hep grow your business Presented by 8x NASDAQ-LISTED: EGHT

2 Using Virtua Office to Hep Grow Your Business This webinar wi show you how to everage advanced features in Virtua Office to Look Bigger and Grow Bigger Feature highights and case studies Virtua Numbers Auto Attendant Ring Group Ca Queues Mobie App Ca forwarding Questions 2

3 Feature Highights and Case Studies 3

4 Feature Highights and Case Studies: Virtua Numbers A Virtua Number is a oca or to-free phone number that is not attached to a phone; here are 3 uses to ook bigger: (408) 6790 (408) 6789 (415) (800) 2020 (800) 2021 Direct Company numbers Loca Presence Marketing 4

5 Feature Highights and Case Studies: Virtua Numbers Use a Virtua Number any time you want a direct number to reach the auto attendant or add a direct department ine (415) (888) MENU 0 Receptionist 1 Business Hours 2 Support 3 Corp. Directory 4 Dia by Name Support 5

6 Feature Highights and Case Studies: Virtua Numbers You can aso use Virtua Numbers to get oca numbers in other area codes, and ook oca anywhere (408) 6789 (415) (650) 6789 (888) MENU 0 Receptionist 1 Business Hours 2 Support 3 Corp. Directory 4 Dia by Name Support 6

7 Feature Highights and Case Studies: Virtua Numbers You can aso get different Virtua Numbers to test out new advertising campaigns (408) 6789 (408) 6789 (800) 6789 If you advertise the same number in mutipe campaigns, how coud you know which campaign is the most successfu? 7

8 Feature Highights and Case Studies: Virtua Numbers By using different virtua numbers, you can run reports and track the success of the campaign (408) 6789 (408) 6790 (800) If you advertise different numbers, then you can use reports to track success 8

Virtua Number Automaticay as a busy or no answer forward rue (408) 1268 Manua transfer

9 Feature Highights and Case Studies: Auto Attendant Auto Attendants provide professiona messaging and can be used to make sure cas are answered every time Automaticay with a Virtua Number Automaticay as a busy or no answer forward rue (408) 1268 Manua transfer by the receptionist or other empoyee MENU 1 Receptionist 2 Business Hours 3 Support 9

10 Feature Highights and Case Studies: Auto Attendant Providing your customers with direct options can hep you capture missed business 10

Feature Highights and Case Studies: Auto Attendant Professiona Recording Consider a professiona recording if: You fee shy about recording your own voice. You have a heavy accent.

11 Feature Highights and Case Studies: Auto Attendant Professiona Recording Consider a professiona recording if: You fee shy about recording your own voice. You have a heavy accent. You need assistance writing a script. Use to create a voca image for your company Use same voice for voicemai greetings, company presentations, marketing, etc Abiity to add background music For more information visit the 8x8 Audio production Store 11

Feature Highights and Case Studies: Ring Groups Ring Groups aow you to organize your phones into groups or departments, directing cas, and making you ook

12 Feature Highights and Case Studies: Ring Groups Ring Groups aow you to organize your phones into groups or departments, directing cas, and making you ook bigger 9 Ring Groups are incuded Ring Groups have options Cycic repetitive (priority) Cycic (round robin) Simutaneous Saes Saes Aso has group voicemai with emai 12

13 Feature Highights and Case Studies: Ring Groups You can use Ring Groups and Virtua Numbers to make a your phones ring at once, so you can answer easiy (415) Forwarding Rue Main Number 13

14 Feature Highights and Case Studies: Ring Groups You can aso use ring groups to designate primary and secondary groups using forwarding rues (888) Saes Group Saes ro over Forwarding Rue Business managers phones 14

15 Feature Highights and Case Studies: Ring Groups You can set phones to be in different groups, muti-task and ook ike a much bigger company (415) MENU 1 Appointments 2 Saes 3 Biing 9 Repeat Menu Appointments Saes Biing 15

16 Loop Feature Highights and Case Studies: Ca Queues Ca queues are simiar to ring groups but aso offer the abiity to stack cas and pay pre-recorded messages Queues are add on services Each order has 6 queues Each queue can hod 10 agents Pus 10 back up agents Each queue can hod 20 caers (408) 6789 Queue Initia greeting Music / Advertisement Repeating Message 16

Feature Highights and Case Studies: Ca Queues Running a saes or support queue is an obvious use and can provides a simpe way of deaing a high ca voume Managers have visibiity Average

17 Feature Highights and Case Studies: Ca Queues Running a saes or support queue is an obvious use and can provides a simpe way of deaing a high ca voume Managers have visibiity Average wait time Number of caers in queue Number of agents in queue Saes Thank you for caing XYZ company, your ca is important to us and wi be answered in the order it was received ~~~ ~~ 17

you are Business caer ID Transfer Conference Corporate

18 Feature Highights and Case Studies: Mobie App The mobie app acts ike your desk phone, with fu features, wherever you are Business caer ID Transfer Conference Corporate Directory Chat Ca Recording (Pro extensions) Video More! 18

19 Feature Highights and Case Studies: Mobie App Downoad the app from the app store, or pay store 8x8 Virtua Office 19

20 Feature Highights and Case Studies: Mobie App Tap the appication on your home screen 20

21 Feature Highights and Case Studies: Mobie App Enter your ogin credentias The same thing your put into Virtua Office Onine 21

22 Feature Highights and Case Studies: Mobie App You re ready to dia Dia just ike you re at your desk 22

23 Feature Highights and Case Studies: Mobie App Access your oca and corporate contacts Corporate contacts have Presence Chat Cick to ca 23

24 Feature Highights and Case Studies: Mobie App Access your ca ogs 24

25 Feature Highights and Case Studies: Mobie App Access your history Visua voice mai Chat Faxes 25

26 Feature Highights and Case Studies: Mobie App Access your genera settings 26

27 Feature Highights and Case Studies: Mobie App Access and modify your ca forwarding 27

forward cas in an power outage Basic Rues Busy Forward No answer forward

28 Feature Highights and Case Studies: Advanced Ca Forwarding Basic ca forwarding can be used to tie features together to create ca fow, or forward cas in an power outage Basic Rues Busy Forward No answer forward outage forward Group one Group two MENU 1 Receptionist 2 Business Hours 3 Support 28

29 Feature Highights and Case Studies: Advanced Ca Forwarding Advanced ca forwarding can hep you create specific rues that make sense for you and your business Number based rues Time based rues () (408) Anonymous Mon Tue Wed Thur Fri Sat Sun 29

30 Feature Highights and Case Studies: Advanced Ca Forwarding Setting up after hours support or service hours that forwards to on-ca staff is a common configuration (408) 6789 After Hours 0 Main Voicemai 1 Hours and ocation 2 After Hours Service 9 Repeat Menu 30

31 Exampe 31

32 Exampe A sma gym uses a Virtua Number, Ring Groups and Forwarding to set the basic Ca Fow to not miss cas (408) 6789 Business Hours 0 Main Voicemai 1 Appointments 2 Partners 9 Repeat Menu Ring Group: Receptionist Ro Over Receptionist Agent 1 Agent 2 Agent 3 Owner 32

33 Exampe They aso use ca queues to prioritize customer cas, and use extra Virtua Numbers to track advertising (408) 6789 Business Hours 0 Main Voicemai 1 Appointments 2 Partners 9 Repeat Menu (408) 6790 Queue: Appointments Receptionist Agent 1 Agent 2 Agent 3 Owner 33

34 Resources Get Started with Virtua Office Onine Get Started with the Account Manager Register for More Webinars 35

35 Connect with 8x8 For tips, updates and the atest information. facebook.com/8x8inc googe.com/+8x8inc inkedin.com/company/8x8 1

Avaya one-x Mobile Pre-Installation Checklist

Avaya one-x Mobile Pre-Installation Checklist Avaya one-x Mobie 18-602133 Issue 1 November 2007 Avaya one-x Mobie November 2007 1 00A Rights Reserved. Notice Whie reasonabe efforts were made to ensure that the information in this document was compete