Hybrid IP-PBX Systems KX-TDA100 KX-TDA200 KX-TDA600. The intelligent business solution.

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1 Hybrid IP-PBX Systems KX-TDA100 KX-TDA200 KX-TDA600 The inteigent business soution.

2 Hybrid IP-PBX KX-TDA Teecommunication Patform: Investment in a teecommunication system requires business communication foresight. Businesses need to be abe to effectivey communicate today - yet want to make sure that they are propery equipped to hande the growing demands of their future communication needs. The Panasonic Hybrid IP-PBX TDA systems combine the advantages of traditiona teecommunications with the convergence of IP technoogy offering maximum feature and functiona fexibiity to hande a your business communication needs - Today and in the Future. Makes Communications Easy Panasonic digita teephones are styish, easy to use, and efficient. Features incude a arge, easy-to-read 6-ine backit LCD that can dispay up to 24 characters, an easy-to-view Message/Ringer Lamp, Navigator Keys for quick and easy operation, 4-step ange adjustment for greater comfort, and a USB termina that provides simpe pug-n-pay connection with a PC. Cost-Cutting Performance Any business coud benefit from a ow-cost, easyto-use, and reiabe inter-office networking system. Using a VoIP gateway, the Hybrid IP-PBX converts teephone voice signas into IP packets, making it possibe for you to use VoIP technoogy even with existing teephone units. The Hybrid IP-PBX aso supports the QSIG* protoco, making it effective for buiding a company-wide voice network. And Automatic Route Seection (ARS) saves money by choosing the most inexpensive caing route. Aso, in addition to cutting costs, VoIP technoogy and networking give you easier access within networks. - QSIG* - Voice over Internet Protoco (VoIP) - Automatic Route Seection (ARS) * QSIG is an industry-standard digita networking protoco. 2

3 The Future is here Efficiency You Can Appreciate Our versatie soutions wi bring a wide range of benefits to your company. Wireess technoogy aows you freedom of mobiity so you can initiate or respond to important cas from anywhere in your office, and the messaging soution adds vaue to virtuay a your services. Advanced ca centre functions improve communication efficiency and aow you to serve customers more effectivey. The Hybrid IP-PBX makes it easy to distribute cas, manage your teephone agents, and contro office use of the phone system. Compatibe with the CTI standard protocos, TAPI and CSTA, the Panasonic Hybrid IP-PBX can serve as the core of a powerfu, high-vaue-added CTI system. Reiabiity The reiabiity of the Panasonic Hybrid IP- PBX system is assured by a rigorous quaity contro system and extensive testing before it eaves the factory. The Hybrid IP-PBX is aso designed for quick, easy maintenance to keep system downtime to an absoute minimum. You can change or add modues without switching off the system. An Affordabe System that Adds Vaue to Your Business The new Messaging Features offer greater fexibiity. If short of staff, you can hande cas with the Automated Attendant Service. You can upgrade to Unified Messaging using CTI technoogy that can combine e-mai, fax and voice mai, giving you muti-media communication capabiities. You can even customise the Hybrid IP-PBX to meet the needs of different caers. By adding a Panasonic Voice Processing System, you can utiise additiona features that are avaiabe ony from Panasonic, such as Live Ca Screening, Two-way Recording, and Two-way Transfer. 3

4 Extreme Functionaity For effective communication - Panasonic teecommunication systems aow you to have a wide range of services at your disposa. Panasonic communication systems aow businesses to choose from a range of user-friendy soutions aowing you to find the right soution at the right price to hande your business appication needs. Navigator Key The navigator key aows fast, one touch, access to the mutipe system functions. Aphanumeric Dispay Visua feedback on the user-friendy LCD dispay makes it easier to hande cas and perform other tasks. Use it to view a variety of information (see partia ist beow) or to access the Hybrid IP-PBX system's many features. Users can aso make cas by simpy foowing the visua prompts shown on the dispay. - Incoming caer's name and number (ISDN, Caer ID) - Message waiting, absent messages, feature settings - Log of incoming and outgoing cas (Ca Log) - System/persona speed diaing - Extension ists - Ca Duration - Menu of system features - Time and date Programmabe Keys One-touch function access: the programmabe soft keys save time and effort. These keys can be used to store teephone numbers, or frequenty used feature access. The dua coour Red/Green LED's give visua indication of feature accessed as we as the status of coeagues whether they are avaiabe or busy on their phone. Ergonomic-Design, 4-Step, Tit-Ange Adjustment The dispay screen can be adjusted to four different viewing anges for optimum readabiity. 4 Hands Free Convenience The buit-in headset jack aows you to keep your hands free whie taking important teephone cas, giving you the freedom and fexibiity to work on your PC or take notes etc. extra Device Port (XDP) and Digita XDP (DXDP) Use the XDP port to add an anaogue phone, cordess phone, or other singe-ine device to your extension without the cost of an additiona ine. This ets you send a fax whie taking to a customer. Or, by connecting a modem to the XDP port, you can access the Internet whie you continue to use the teephone conversing with a cient. The DXDP port aows you to add a second digita teephone to your extension aowing you to increase your system capacity without the need for additiona optiona extension cards and wiring.

5 Best Comfort KX-NT136 IP Proprietary Teephone 6-Line Back-it Dispay 24-Programmabe Keys Digita Speakerphone 2nd Ethernet Port Power Over Ethernet (POE) KX-NT265* 1-Line Dispay 8-Programmabe Keys Message / Ringer Lamp Digita Speakerphone KX-T7636 with KX-T7603 Digita Proprietary Teephone 6-Line Back-it Dispay 24-Programmabe Keys Digita Speakerphone USB Connection (optiona) 12 additiona programmabe keys (KX-T7603) KX-T7633 Digita Proprietary Teephone 3-Line Back-it Dispay 24-Programmabe Keys Digita Speakerphone USB Connection (optiona) KX-T Line Dispay 8-Programmabe Keys Speakerphone KX-T7710 Proprietary Teephone 8-Programmabe Keys Modem Data Port Message Waiting LED Idea as an office or hote room phone One-touch Button Pane KX-T7630 Digita Proprietary Teephone 3-Line Dispay 24-Programmabe Keys Digita Speakerphone KX-T7640 Digita DSS Consoe (60 DSS) KX-T7625 Digita Proprietary Teephone 24-Programmabe Keys Digita Speakerphone Compatibe Operating Systems : * KX-TDA100/KX-TDA200 : PMPR Software Fie Version or ater KX-TDA600 : PLMPR Software Fie Version or ater KX-TDA0470 (IP-EXT16) : PIPEXT Software Version or ater / PVOIPEX Software Version or ater 5

6 More seection With its inteigent ca-handing functions, the Panasonic Hybrid IP-PBX can serve as the core of a contact centre that efficienty and inteigenty handes a business cas. Higher Productivity, Greater Customer Satisfaction Desktop PC Integration improves ca handing and provides added functionaity for power users. A 'snap-in' high-speed USB modue makes it easy to connect the digita teephone to your desktop or aptop computer. User Productivity Using PC Phone software, you can integrate your phone system with a database. Seective or automatic Ca Recording, Inteigent TAM, as we as Microsoft Outook synchronisation are just a few of the exceptiona features that can provide enhanced added functionaity to teephony power-users in your company. Attendant Productivity Productivity can be improved further by using the PC Consoe software appication giving operator attendants the abiity to answer and transfer cas and perform other routine ca-handing duties by simpe, visua drag-and-drop operations using a standard PC mouse or other simiar pointing device. The attendant can aso take notes in the absence of a user. These notes pop-up when the user cas the attendant to retrieve the messages. 6

7 More success 1st Party CTI TDA Hybrid IP-PBX PC- Cient PC- Cient Proprietary Teephone Proprietary Teephone 3rd Party CTI TDA Hybrid IP-PBX CTI Server PC- Cient PC- Cient LAN Proprietary Teephone Proprietary Teephone 7

8 More Freedom, Greater Carity Have you ever had an important customer on the phone and needed to wak away from desk? Panasonic Wireess DECT connectivity is here to hep. The Panasonic Hybrid IP-PBX system ets you simpy continue your current conversation over a ightweight, businesssmart wireess teephone whie you are away from your desk or moving around the office. Because the system is digita, the voice comes through oud and cear. 8

9 DECT Mobiity The Hybrid IP-PBX system aows wireess communication over an extended range by using mutipe ce stations that boost the fexibiity and mobiity of your wireess handset. Using the Wireess XDP, you can set your wireess teephone to have the same extension as your desk phone, and then receive cas even when away from the desk. You are aways there, ready to receive your customers' cas, and make the most of every business opportunity that comes aong. For Superb Mobiity (Mobie Phone Integration) To further enhance mobiity, cas that come in for an empoyee who's out of the office can be automaticay routed to his or her mobie phone and a teephones in the same group can ring simutaneousy. KX-TDA100/200 Ony KX-TCA155 and KX-TCA256 - Features 6-ine, Bue LCD Backight Iuminated Keypad Mutipe Language Dispay Speakerphone Programmabe Soft Keys PBX functionaity support 200 entry Phonebook Headset Compatibe 9 poyphonic Ringer Meodies and 6 ringing patterns Vibrate Aert* Meeting Mode* * KX-TCA256 Ony 9

10 Fexibe Access The human voice remains the most effective mode of communication. We a know how frustrating it can be when trying to contact someone and the ine is aways busy or not answered. Panasonic has combined its knowedge of Ca handing with their Inteigent PBX systems to ensure that cas from your customers can aways be answered by someone, or voice messages can be eft to request a foow-up ca. 10

11 Inteigent Ca Handing Capabiities Persona Maiboxes and emai notification. Using the advanced KX-TVM Messaging Soution - each Extension can be assigned its own persona maibox that can be contacted any time of day or night. If a caer eaves a voice message for a user, the extension user is notified by a message-waiting amp avaiabe on proprietary teephones or can be additionay notified via an e-mai with voice message attached sent to the user's persona computer. Incoming ca information is aso recorded with the message and is dispayed on a Proprietary teephone. This information incudes Caers teephone number, time of ca, and ength of ca. Mutipe PBXs(KX-TDA100/200) can aso share a singe voice mai unit to enabe centraised voice mai contro. The perfect service for your customers Whatever the size of your company, efficient and courteous handing of teephone cas is a major factor in a successfu business. Panasonic provides mutipe soutions for Ca Centres, to hep contro and make use of the imited resources that may be avaiabe. Use the Hybrid IP-PBX to automaticay distribute incoming cas as desired. You can program the Hybrid IP-PBX to direct caers to the appropriate group for efficient ca handing. You can aso assign a backup extension as an overfow destination for cas not answered within a specified period of time. You can designate any extension you want as the overfow destination a company message box, for exampe and you can designate different overfow destinations for when the PBX is in day, unch, break, or night mode. Other features such as VIP Ca, which provides specia handing for key customers; Automated Attendant, which answers cas automaticay; and queuing, which puts the caer on hod and pays messages and music when no one is avaiabe hep ensure greater customer satisfaction and prevent missed business opportunities. The Hybrid IP-PBX provides a variety of ca distribution patterns. Effective use of the different patterns Automatic Ca Distribution (ACD), Uniform Ca Distribution (UCD), Priority Hunting, and Simutaneous Ring can hep you manage cas more efficienty. Designated member extensions can "og in" to join their designated group and begin handing cas, or "og out" to exit the group temporariy, such as when taking a break. An extension can aso be designated for use by the supervisor, who can access information about incoming cas to each group (the number of gueued cas, the ongest queuing time, etc.), check the og-in/og-out status, and monitor the status of group members. 11

12 Integrating Voice and Data networks IP Network infrastructures, which aready exist in the majority of companies, can now carry voice aong with data. Designed to support Convergence via moduar structure, the Hybrid IP-PBX systems aow a harmonious migration towards VoIP, aowing voice and data communication to work within the same network. PC-Cient IP Proprietary Teephone SOHO IP Network ISDN PC-Cient IP Proprietary Teephone Branch Office VoIP/QSIG Network with Centraised operator Voice-over Internet Protoco (VoIP) VoIP is the atest proven technoogy for voice communications where packets of digitay compressed voice are sent over IP data networks, which gets converted back to voice once it reaches the destination. By everaging existing data networks, VoIP can bypass PSTN and therefore avoid a costs associated with PSTN cas no matter how far the distance and how ong the conversation. In addition, VoIP aso aows for more advanced teephony soutions and appications. VoIP is an idea soution for site-to-site communications between muti-site offices and retai chains - as we as for networking branch office and remote office empoyees, sma office/home office (SOHO) workers, and home saes personne, aowing for fexibe working environment and owering cost. 12

13 Head Office 3rd Party CTI TDA Hybrid IP-PBX CTI Server PC-Cient PC-Cient IP Proprietary Teephone TDA Hybrid IP-PBX Branch Office Digita Proprietary Teephone Digita Proprietary Teephone Digita Proprietary Teephone Anaogue Proprietary Teephone DECT Ce Station IP Teephony Customers interested in graduay evoving their businesses towards IP teephony can benefit from the optiona IP Extension card that supports the KX-NT136 and the KX-NT265 IP teephones. The KX-NT136 is based on the famiiar KX-T7636 high-end Digita Proprietary Teephone, the KX- NT136 IP Teephone incudes the famiiar one touch feature access to: Ca Hod Conference Ca Ca Transfer Ca Forward and many more... The KX-NT265 is a cost effective IP teephone and provides one-touch features via eight programmabe keys. Leveraging standard data-network cabing - and supporting Power-over-Ethernet (PoE), IP teephony can reduce your instaation cost as we as make teephony avaiabe wherever there is a data network avaiabe. The Panasonic IP teephones are perfect soutions for both office empoyees or remote workers / home workers connected over highspeed IP network. QSIG Networking DECT Handset The KX-TDA Hybrid IP-PBX system supports QSIG protoco, aowing you to interconnect mutipe PBX ocations to buid a arge, effectivey seamess virtua teephone system, as we as giving you access to more advanced communication functions. As an exampe, for customers with a egacy PBX in the corporate office, QSIG can be used to impement Panasonic Hybrid IP-PBXs in a the branch offices. Using the network numbering pan, you can assign a teephone number to each extension in a branch or head office, reducing communication costs. 13

14 The possibiities are endess For the majority of businesses, persona contact with the customer is a significant factor for success. The teephone system is at the heart of a communications - without any concern as to how the communication is conveyed: via IP, by traditiona teephony or by empoying wireess technoogy. What is crucia for businesses is quaity and reiabiity. Panasonic provides wide variety of soutions to cover any individua requirements. Heath Service A teecommunication system in nursing faciities and resident housing must be consistent above a to the requirements of peope in need. Panasonic offers custom-made soutions that can be integrated with computers to support administrative toos and emergency ca systems. The investment ensures security by fexibe, future-safe technoogy. Hospitaity The Hospitaity market requires the communications system to be fexibe, economica, and easy to use, with maximum reiabiity and adaptabiity for the individua needs. The possibiity of PC integration to aow guest room biing and system management has aso become a requirement of this sector. The Hybrid IP-PBX Systems are perfecty equipped with a these necessary hospitaity features and soutions. Customer Services We a woud ike to offer our customers the best service we possiby can, and whie you might be the best today, what about tomorrow? Panasonic Teecommunication systems offer service-orientated soutions, which can be expanded to meet your customer's needs now and for days to come. Medica To be abe to work effectivey and comfortaby in a medica environment, it is necessary that the teecommunication system is adapted perfecty to fit the needs of this type of activity. In the fied of heath, Panasonic aeviates the continua increase in costs and aows easy integration with ife saving technoogies. 14 Administration Pubic administrations see themseves today more than ever as service providers. Their services must be carried out in spite of the increasing pressure of cost management for government, counci and municipa authorities. Panasonic offers such estabishments a teecommunications soution which heps them maintain and keep their costs in check.

15 with digita communication. Saes In today's competitive word, persona contact becomes ever more important to the customer. Customer satisfaction, maximum fexibiity and accessibiity provide the crucia ead in this sector. With a soution from Panasonic, everything that you need is aready buit in as standard. Logistics Logistics requires smooth and reiabe transport of information. This is why ogistics companies have particuar requirements when it comes to teecommunications systems. With possibiity for integration into modern EDP systems and mobie accessibiity, Panasonic Hybrid IP-PBX systems can become the driving force for your business today, tomorrow and in the future. Construction Customers ike to ony invest in we buit products, dispaying them attractivey and pace them within a deightfu environment. These same guideines shoud aso be foowed by your teecommunication systems. When it comes from Panasonic - you are sure that a these important points have been meticuousy foowed - so customers can be proud to own a Panasonic system. Production Enterprises High fexibiity, economy and maximum reiabiity as we as adjustment to individua needs are important criteria, which teecommunication systems must fufi. The Panasonic Hybrid IP-PBX outshines here as it was deveoped with manufacturing pants and production departments in mind. With its utramodern design and future ready soutions, experience a new dimension of efficient communication. Lega The ega industry of aw firms, notaries, attorneys, soicitors etc have specific requirements when it comes to business communication. Attorney cient conversation may need to be recorded - or cients may need to be bied for cas. Law firms may prefer to have secure entrances monitored via IP cameras. The Panasonic Hybrid IP- PBX addresses a these unique communication needs of the ega industry - yet provides a these and more soutions in a cost effective manner. With Panasonic the possibiities are endess. 15

16 Design and specifications are subject to change without notice. 2M56KY-TDAv2.02.X Printed in Japan