Software Development. Helpdesk/Service desk projects tracking. management Task tracking and. Virtual Scrum and. Kanban boards

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1 Jira is a flexible issue tracking tl that helps teams plan, manage, and reprt n their wrk. There are different versins f Jira depending n yur usage needs. Applicatin General business Sftware Develpment Helpdesk/Service desk prjects tracking Virtual Scrum and management Task tracking and Kanban bards Incident r Prblem management What wuld I use each applicatin fr? reprting Task Management General prcess management thrugh wrkflws Backlg planning and issue assignment Agile reprting Dashbard reprting f issue, sprint, and release Change management Custmer self-service prtal pwered with Knwledge Base Tracking f Service Level Agreement (SLA) and ther Dashbard reprting prgress metrics f prjects and tasks prgress Business teams Sftware Custmers Marketing teams Develpers/Engineers Helpdesk Agents Wh uses each applicatin? Legal teams HR teams Operatins teams Finance teams ScrumMasters Prduct Owners Technical Managers Testing/QA teams Helpdesk Supervisrs Self-help users Emplyees DevOps teams What are sme benefits f using Jira? Jira is highly cnfigurable and flexible t allw fr usage in a wide variety f envirnment and prcesses. The Jira wrkflws, issue types, and screens enable tailring fr almst any scenari and can easily be change via the administratin GUI. Atlassian prvides excellent nline supprt resurces and in persn Atlassian User Grups t help the cmmunity. What industries are supprted? Atlassian prducts supprt a wide variety f industries due t it's flexible cnfiguratin, histrical data, pwerful wrkflw engine, and easy team adptin. Jira has been used in finance, IT/technlgy, Healthcare, retail, manufacturing, prfessinal services industries and mre.

2 Hw des Jira wrk with ther Atlassian tls like Cnfluence r Bitbucket? The Atlassian suite integrates acrss each prduct allwing data t be passed frm ne applicatin t the ther and supprts bi-directinal traceability. While each integratin wrks a bit differently, here are sme f the key interactins between the applicatins: Cnfluence - Create issues in Jira frm Cnfluence, display Jira reprts/dashbards in Cnfluence, and navigate easily between linked Jira issues and Cnfluence pages fr traceability, Create Knwledge Base articles in Cnfluence frm Jira Service Desk, find cntextual Knwledge Base articles in Jira Service tickets, and much mre Bitbucket - Create Bitbucket branches frm within Jira, see all related cmmits, branches and pull requests in an issue, transitin issues autmatically based n develpment events, transitin issues frm within Bitbucket Server, see issues related t Bitbucket Server cmmits and pull requests, check cmmits, branches and pull requests fr an entire versin within Jira Sftware, and mre Bamb - See Bamb develpment activity in Jira, view detailed Bamb build and deplyment statuses, run a Bamb build when releasing a Jira Sftware server versin, view the Bamb builds that relate t a Jira applicatin prject r versin, and mre HipChat - Get ntificatins in yur Hipchat rms when issues are updated, preview issues and service desk requests directly in Hipchat when smene n yur team mentins them, and mre Others - there are many ther applicatins that Jira can integrate with t help share data. See belw fr mre details. Hw des it cmpare t ther similar prducts? strengths and flexibility Jira's rapid adptin within an rganizatin and acrss enterprises can be attributed t several factrs ranging frm cst, user-adptin, Scalability, Interperability, and maintainability. Here are sme key reasns rganizatins mve t Atlassian suite, starting with Jira Affrdable and Cst Effective - The cst f per user Jira license is typically half the cst f ther cmpetitive enterprise applicatins in this space. Additinally, ease f supprting and maintaining the applicatin makes custmizatin and upgrades much simpler. Overall, this keeps the ttal cst f wnership lw and affrdable. User-Adptin - Users tend t favr Jira ver ther cmpetitive tls due t its simple and intuitive interface. Additinally, the presence f wide range f pen surce prduct dcumentatin and cmmunity supprt frums makes its easy fr the users and administratrs t learn and adapt the tl far mre readily. Scalable and Custmizable - Jira can be used t centralize the cllabratin and tracking needs f small t large size enterprises, frm business t sftware t services teams, and frm basic t large cmplex slutins. The brad range f usecases fr Jira may include Agile, Scaled Agile Framewrk (SAFe), ITIL, Assess Management, Prduct Supprt, CRM, etc. Interperability - Jira's rich ecsystem f ver 2000 marketplace add ns, rbust REST API library, and plugin SDK allws rganizatins t develp, integrate and extend the tl in a highly streamlined envirnment t build an enterprise level platfrm. Integrating with identify management sftware, finance applicatins, HR systems, and CRM systems are sme f the ways rganizatins are using Jira t build a highly cnnected enterprise slutin. Light Weight Deplyment - Jira has a light weight ftprint and is deplyed as a web applicatin n Linux r Windws. Jira als supprts all majr cmmercial databases such as Oracle, PstgreSQL, Micrsft SQL Server, and MySQL. Additinally, Jira supprts standard web brwsers such as IE, Firefx, and Chrme.

3 What is the Atlassian Marketplace? Why shuld I care? The Atlassian Marketplace prvides 3rd party applicatins (frmerly called add-ns) t help teams custmize their prducts and add functinality. The applicatins prvide functinality arund reprting, wrkflws, test management, design, autmatin, and mre. With thusands f available applicatins and an easy searchable interface, the Marketplace prvides custmizatin fr almst any use case. What are sme f the mst ppular applicatins (frmerly called add-ns) fr Jira? There are dzens f excellent add-ns fr Jira. Sme f the mst ppular add-ns fr ur clients are belw. Applicatin Structure Usage Organize issues int hierarchical lists gruped by prjects and releases (r any field) View a rll up f issues abve Epics Track prgress multiple ways (reslutin, time spent, status, etc) Autmatically reflect a hierarchy View subsets f yur data easily with quick filters and transfrmatins View the hierarchy n a Jira dashbard r in Cnfluence Pwer Scripts Replace many single-purpse wrkflw and autmatin apps with an all-in-ne slutin Autmate "If This Then That" functinality fr Jira Enhance and autmate yur wrkflws with custm cnditins, validatrs, and pst functins Synchrnize with remte databases, LDAP, arbitrary APIs, and ther Jira instances Get a cmprehensive view f the wrkflw actins, screens and their fields Schedule scripts t run n an interval r as a crn jb Call yur script frm anywhere, synchrnusly r asynchrnusly Prtfli fr Jira Enables realistic strategic planning, regardless f hw many teams r peple yu have wrking twards yur gals Leverage what-if scenaris, the data in yur Jira applicatins, and an intuitive interface t help yu efficiently view, plan, and manage initiatives Create reliable frecasts, staying infrmed with realistic schedules, and effectively trubleshting and managing releases in an ever-changing envirnment Insight Prvides a mdern CMDB (Object Management) fr ITSM and many ther prcesses Cntrl assets like servers, cmputers, phnes, accessries, and mre Manage release infrmatin like sftware cmpnents, packages and versins Manage nbarding f emplyees, financial infrmatin, marketing & legal assets and mre Big Picture Enterprise Plan Prgram Increments (PI) using Big Picture Radmap, Team and Resurce features Big Picture Radmap is fully integrated with Jira Agile bards Visibility int crss team and r crss sprint dependencies Visibility int PI scpe, as well as issues that did nt make the cut

4 Direct link t PI related Cnfluence pages Des Jira scale? Yes! With Jira's flexible hierarchy and key applicatins, cprime has been at the frefrnt f scaling Jira t meet the needs f clients in many industries. We have cnfigured Jira t supprt Scaled Agile Framewrk 4.5 (SAFe 4.5), Disciplined Agile Delivery (DAD), Large Scale Scrum (LeSS) and, f curse, custm cnfiguratins tailred t yur cmpanies needs. Hw des Jira supprt my service management needs? Will Jira fit in with my existing prcess? Jira Service Desk (JSD) is a versatile tl that spans and scales the varied needs f a service-driven rganizatin. It can be used fr internal IT service management peratins such as Incident Management, Prblem Management, Change Management, HR nbarding, Asset Management, and Service Request Management. JSD can als be used fr external service management peratins geared twards Prduct r Client Supprt. Additinally, JSD integrates with ther Atlassian prducts such as JIRA Sftware t prvide cntinuity f prcesses n supprt tickets resulting in bug fixes r change management. JSD cmes with advance Knwledge Base integratin t extend self-service features t yur custmers as well as agents, significantly reducing time t reslutin. JSD can help supprt r scale yur existing prcess with its advance features such as dynamic wrk queues, wrkflw autmatin, custmizable SLAs and metrics, rules driven alerts and ntificatins, and rbust API integratin capabilities. What d yu need t cnsider befre yu implement Jira r Cnfluence While each implementatin is different, there are sme items that needs t be cnsidered when cnfiguring Jira and/r Cnfluence Design - Teams are mst successful when they define and validate the design f their instance befre they begin implementatin. This imprves the speed fr implementatin and makes evaluatin clear and measurable. Data Hierarchy - Yur data hierarchy and structure is key t hw Jira and Cnfluence shuld be setup. This is ften dne by rganizatin, prduct, r prject and cnsistently setup thrughut the instances. Change Management - Hw changes are evaluated, cmmunicated, and implemented is key t ensuring apprpriate usage and a sustainable cnfiguratin. Supprt - After cnfiguratin is cmpleted, a clear supprt team and request prcess is critical t lng term updates and cnsistent usage. Training - User and administratin training is key t fast adptin and Can I integrate Jira with cmmn enterprise tls? Yes! Jira has an pen REST API that allws it t integrate with a wide variety f systems. Yu can create yur wn cnnectr r chse frm a number f already created cnnectrs frm the Atlassian Marketplace. Jira ften integrates with: SalesFrce Micrsft FTS & VSTS

5 IBM Drs, ClearQuest, & RTC BMC Remedy HP ALM/QC CA PPM, Agile Central, & Harvest Perfrce ServiceNw Zendesk GitHub and GitLab Bugzilla and mre! Hw can I learn t use Jira better? cprime has a wide variery f Atlassian training classes t help yu and yur rganizatin get the mst ut f the Atlassian platfrm. Our classes include hands-n exercises, leave behind guides, and instructrs with years f real implementatin and cnfiguratin experience. Key curses include: Jira in the Enterprise, Custmizing Jira Wrkflws, Jira System Admin, Jira Quick Start and mre! Hw can I get my rganizatin n Jira? cprime ffers custmers a single surce fr license management, as well as the capability f prcuring Atlassian prducts n a purchase rder. Fr renewals cprime will need a list f all applicable Atlassian Supprt Entitlement Numbers, and f technical cntact assciated t each license. Fr new license purchases please list the name f the license, and user tier. cprime prvides licenses and standardizatin f license renewal dates and the ability t accept Purchase Orders. Hw can Jira help me achieve rganizatinal gals? cprime prvides a skilled cnsulting team t prvide the right resurce t help make the Atlassian suite a success: Slutin Architects - The cprime Slutin Architects bring prduct, slutin, and technical leadership t yur engagement. Our expert facilitates cnversatins with yur business and technical teams t establish a fundatin f yur current (as-is) business prcess, identify prcess re-engineering pprtunities, and define a future-state recmmendatin in alignment t these discussins. The Slutin Architect prvide verall thught leadership and best practice slutins t ptimize yur implementatin and rganizatinal adptin. Senir Cnsultants - The cprime Senir Cnsultant prvides delivery skills in yur specific area f implementatin needs cnfiguratin, integratin, migratin, and mre. Each Atlassian expert is yur fcused delivery resurce t implement high quality slutins in an iterative manner. This persn wrks clsely with the Slutin Architect t align n slutin planning and delivery. Managed Services Supprt Cnsultants - Our Supprt Management team feature Atlassian experts with extensive experience with each prduct and the flexibility t be remte r nsite. We ffer the ability t fllw yur tickets/requests n a Jira queue t track yur request in real-time. With hurly and recurring pricing stuctures, we can custmize a supprt package that fits yur requirements. A s a distinguished Atlassian partner

6 (ne f nly 8 Platinum Experts in Nrth America), yu ll benefit frm ur experience with Atlassian prducts acrss multiple sectrs.