CLIENT. Corporation. Hosting Services. August 24, Marc Gray Flywire Technology CLIENT. 104 West Candler St Winder, GA

Transcription

1 CLIENT Crpratin Hsting Services August 24, 2011 PRESENTED TO: PRESENTED BY: Marc Gray Flywire Technlgy CLIENT 104 West Candler St Winder, GA flywiretechnlgy.cm

2 TABLE OF CONTENTS EXECUTIVE OVERVIEW... PAGE 2 SERVICE PLAN DETAIL....PAGE 3 WORKING RELATIONSHIP.... PAGE 6 BILLING DETAILS.... PAGE 8 CONTACTS AND SIGNATURES......PAGE 9 BILLING RATES...PAGE 10

3 Executive Overview Flywire Technlgy appreciates the pprtunity t submit ur prpsal fr a hsting service fr yur business. We wuld like t pint ut the key advantages yur rganizatin will benefit frm upn acceptance f ur service; Decrease yur up-frnt csts. Instead f facing the typical utlay f thusands f dllars in hardware infrastructure and that much mre in implementatin yu can manage yur cash flw and spend yur resurces n yur primary business cncerns, servicing yur clients and making mney. Wrking with Flywire Technlgy allws yu t save time and mney by nt having t wrry abut paying a full-time IT emplyee t manage a cmplex and cstly IT netwrk r the need t buy cstly server hardware. Simply setup yur wrkstatins, find an internet prvider and cnnect t yur securely backed up ff-site applicatin server. Relax knwing that yu data and applicatins are hused in a Tier 3 data center running the latest in redundant pwer, cnnectivity and backup systems. Yu will never have t wrry abut nt being able t d business because f bad weather, bad hardware r lack f internal expertise. Hsting in an ff-site lcatin allws yu t have instant scalability and access frm anywhere in the wrld. A hsted slutin will allw yu t give yur emplyees access t vital business infrmatin frm anywhere n the planet and rll it ut t as many new users as needed. Based n these benefits, Flywire Technlgy believes yur sftware in a hsted envirnment is the ideal platfrm fr yur business needs. Our slutins will prvide yur rganizatin success nw and in the future. 2

4 Service Plan Details DELIVERABLES Dedicated Windws server envirnment Access t VWrkspace web prtal (licenses included) Hsting fr all business files and dcuments Hsting fr Micrsft Office 2007 (licenses included) Hsting fr business applicatins (licenses nt included) Timeslips QuickBks Amicus Unlimited help desk supprt n hsted systems Practive server mnitring Disk space mnitring Service level mnitring CPU utilizatin Memry utilizatin Offsite backup mnitring Server patch and update management Real time hardware inventry management Offsite backups 3

5 WHAT IS INCLUDED Server setup t include prvisining f server envirnment, installing MS Windws perating system, VWrkspace access suite, MS Office 2007, Adbe Acrbat Reader, managed antivirus, and CutePDF PDF creatr A client discvery sessin t dcument client systems and data requirements FLYWIRE TECHNOLOGY will imprt client test data and test functinality f all applicatins and their access t data Basic MS Exchange setups such as shared address list, mail recrd cutver, and Outlk setup fr Exchange We will assist with VWrkspace client sftware installatin n named system as it pertains t cntracted users 2 hurs f training fr end users that will cver Hw t install the client Different cnnectin methds Hw t lgin and ut Hw t uplad and dwnlad data t the server Hw t launch applicatins Hw t access MS Exchange Server fr Hw t reset user sessins 4

6 WHAT IS NOT INCLUDED Custmizatins r tweaks t client applicatins being hsted by FLYWIRE TECHNOLOGY Advanced MS exchange custmizatins such as custm shared flders, public flder creatin, setting up rules fr delivery, custm Exchange views t shared resurces, and client lcal Outlk prblems Cnnectivity prblems related t client systems r equipment used t access hsted system Supprt n client supplied applicatins is nt part f this agreement. Supprt n 3 rd party sftware will be prvided by sftware manufacturer r sftware vendr New installatins, alteratins, upgrades and lcally mdified prgrams will be serviced at ur current minimum hurly rate Any hardware r sftware platfrms that are n lnger supprted by their riginal manufactures are nt supprted r cvered Any charges incurred frm vendrs ther than FLYWIRE TECHNOLOGY during the prcess f slving a prblem will be billable and passed thrugh directly t the CLIENT This agreement des nt cver nsite services fr installatins, alteratins, r cnsulting services by FLYWIRE TECHNOLOGY r any 3 rd party vendr assciated with Client systems 5

7 Wrking Relatinship SUPPORT PROCESS AND PROCEDURES All new client service request shuld be ed t supprt@flywiretechnlgy.cm If is nt available then these request can be made by calling ur ffice at (770) ptin (1) Once a call has been received, a service ticket will be pened in the autmated call tracking system n these inputs, the specialist will analyze the ticket t determine the severity f the issue. The technician will call the end user and begin trubleshting the issue Missin Critical call back respnse time f less than 1 hur These include systems Vital t the peratin f the rganizatin as a whle. This applies t hardware r sftware that has ceased wrking, and is missin-critical. Missin critical is defined as anything that halts departmental r cmpany peratins, such as failure t a server, , switch, r Internet cnnectin. Nn Missincritical call back respnse time f less than 8 business hurs This applies t mves, adds, r changes f hardware r Sftware such as changes t systems r general help With systems r sftware Standard supprt services are available Mn-Fri 8:30 am - 8:30 pm EST After hurs supprt is available Mn-Fri and n weekends fr a rate f $200 per incident 6

8 DETAILED ASSUMPTIONS All supprt requests will be handled ver the phne r thrugh ur remte desktp streaming sftware, unless it is determined that the issue cannt be crrected withut an nsite visit. (see respnse times) Client is respnsible fr cntracting with an IT r cnsulting vendr if needed t facilitate with the installatin r custmizatins f lcal r hsted 3 rd party prducts CLIENT is respnsible fr designating cntacts fr Sftware and r IT vendrs invlved in migratin and supprt. These cntacts will act as a liaisn between client and FLYWIRE TECHNOLOGY while reslving issues that cncern thse areas. This will eliminate cmmunicatins issues and ensure timely respnse and escalatin f service requests Billing Details CHARGES The mnthly fixed charge fr the service agreement is due n the 1st f each mnth, beginning the effective date f the agreement. The fixed charged might als be paid bi-annually r annually. This will be payable by credit card. Flywire Technlgy will bill CLIENT fr any charges incurred frm 3rd party vendrs required t cmplete any supprt issue All charges fr supprt and services are subject t change with written ntice. Pricing fr all Hsting services are listed in the qute n page 10 f this Agreement 7

9 CONFIDENTIALITY AND LOSS OF DATA It is nt ur intentin t examine CLIENT infrmatin, except when agreed upn by the CLIENT that it is necessary t reslve a specific reprted prblem. Technical, persnal and financial data will be treated in a cnfidential manner by Flywire Technlgy, its emplyees and agents. Flywire Technlgy, its emplyees and agents will maintain the cnfidentiality f such data in the same manner as similar data belnging t Flywire Technlgy. Flywire Technlgy is nt respnsible fr any CLIENT data lss, damage, r crruptin. Due t negligence f CLIENT r circumstances beynd Flywire Technlgy s cntrl. Flywire Technlgy will n a best effrt basis make sure CLIENT has the crrect equipment and backup prcedures in place. Flywire Technlgy will nt be held accuntable fr any reasn fr hardware and sftware malfunctins that prevent a wrking backup. 8

10 Cntacts & Signatures KEY CONTACTS CLIENT Ph: Fax: Main Cntact: Jhn De Flywire Technlgy 104 West Candler St. Winder, GA Ph: st : Service, Supprt, Dispatch 2 nd : Service Mgr Jasn Lamb 3 rd : Sales Rep Marc Gray AUTHORIZED SIGNATURES Client Flywire Technlgy, LLC Authrized Signature Authrized Signature Name (Type f Print) Name (Type f Print) Title Title Date Date 9

11 Billing Rates RATES Descriptin Price Quantity Mnthly Charge 0 $ $ 0.00 TOTAL $