Product Overview. o o o o o

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1 Prduct Overview mireception is a carrier class IP Telephny attendant cnsle fr use by frnt-f-huse receptinists, r telephne attendants, wh screen inbund calls fr enterprises. mireception realizes the prmise f IP Telephny by enhancing business prcesses and delivering rich services in a persnalized way. T date IP Telephny s primary fcus has been the better use f enterprise infrmatin and mre efficient use f valuable cmmunicatins resurces. Unfrtunately, in terms f Cmputer Telephny Integratin (CTI) the design and feel f the User Interface has nt been a pririty. In nearly all cases design has replicated the traditinal hardware cnsle, leaving the user with the same cmplex keypad and buttns t execute what shuld be simple prcesses. Thus the true ptential f IP Telephny has nt yet been realized - until nw. With mireception, Carbn Twelve has adpted a unique design apprach whereby the user and the user experience is the primary fcus. This delivers the fllwing real benefits t users: An elegant design that is pleasing t the eye. An ergnmic design that fllws the natural wrk flw f a call frm the tp t the bttm f the screen. Imprved business prcesses as nly valid ptins are presented t the attendant. Prfessinal call handling as critical infrmatin is available in real time. Accurate delivery f messages via a ne step prcess when peple are unavailable. Alng with this fcus n design, mireception emplys the latest technlgy platfrms and cmmunicatins facilities. In this regard mireception fully interperates with BradSft s BradWrks platfrm. As a BradSft certified develpment partner, Carbn Twelve has delivered a wrld class Attendant Cnsle ready t meet the mst demanding user requirements. Fig mireception Default Interface

2 Key Features - Client Features Caller ID Callee ID Call Cntrl Dial Call Cntrl Accept Call Cntrl Hld Call Cntrl End Last Redirected Supprt Camp On Directed Call Pickup Transfer Cntrl Operatr Barge-in Cntact Status Enhanced Cntact Mnitring Index Cntacts Search Mass Cntacts Keywrd Cntacts Search Cmpany Ntes/Prfile Cntact Ntes Speed Dials Call Length Call Histry Call Statistics Day/Night mde Enhanced Skinning Supprt (Themes) Service Prvider Deplyment Kit Custmize Panel Sizes Multiple Input Device Friendly BradWrks Integratin Descriptin Identificatin f Calling party fr incming calls nly Identificatin f Called party fr utging calls nly Dial a number Accept incming Calls Place a call n hld and retrieve it End an active call Identificatin f Last Redirected number fr incming calls nly fr serviced r executive ffices Perfrm a directed hld when the receiver is busy Pickup a ringing extensin (available when cntact state indicates ringing) Distribute call t cntacts using blind and/r annunced transfer methds Operatr intrusin n a busy line fr emergency r special instances View presence infrmatin f cntacts Additinal ringing and DND cntact states Search filter using an alphabetized index Supprt up t 40,000 cntacts in directry Search by name, extensin number r department Shw rganizatinal ntes and prfile Shws cntact specific ntes Call numbers frm a speed dial list Shws time f call in active and held states Histry f missed, received & dialed numbers Shws basic call statistics fr a given time perid Autmated nline/ffline mde (CFA, CFVM) - will leverage CPE Individually mdify elements n the mireception interface including lg s and panel clurs t yur preference r crprate identity Bundled with tls designed t assist Service Prviders pre-cnfigure and mass deply custmized versin f mireception Mdify the height f the Switchbard & Cntacts Directry as well as table clumn widths Ability t use cmbinatins f muse r tuch screens t input infrmatin Tight integratin with the BradWrks platfrm interfaces with nging versin supprt

3 Service Licensing Integratin BradWrks OCS Supprt Enterprise User Supprt 3-Way Call Cnferencing Messaging Multiple Messaging Techniques ^ Advanced Terminal Functins Keybard Shrtcuts Aut Update Supprt Aut Cnnect n Start-up Silent Installatin Supprt Aut Client Retry Internatinalizatin Help mireception integrates seamlessly adhering t central BradWrks platfrm licensing/service activatin Supprt and interperability fr the BradWrks OCS t enable 3 rd Call Cntrl and OSS functins Retrieve enterprise cntacts frm assciated BradWrks grups Add a 3 rd party t an active call Send messages t smene s frm within the mireception applicatin Use SMS and Instant Messaging Ability t perfrm handset sft-pickup and hld functins frm mireception (r CTI) Keystrkes fr handling shrtcuts t many peratr rutines Silently checks and ntifies when updates are available Autmatic lgin n start-up and re-cnnectin attempts Supprt fr silent installs via managed netwrk Aut lgin when cnnected t the netwrk (fr redundancy supprt) mireception supprts lcalizatin t yur chsen language/lcale Integrated applicatin HTML help ^ Only with phnes that supprt BradWrks Advanced Call Cntrl Specificatin and have undergne Carbn Twelve interperability testing. Available in a future versin. New Features NB. Specificatins are subject t change withut ntice. Please refer t the Prduct Overview fr detailed infrmatin n BradWrks versin requirements fr specific features. Fig Example f a themed mireception interface with BradSft crprate branding

4 Key Benefits Ergnmic Wrk Flw imprves call handling mireception features a flw f wrk frm the tp t the bttm f the screen resulting in mre efficient distributin f calls, and hence a greater call handling capacity. Infrmatin is added when needed including identificatin f the calling and called party and alternate cntacts. Once a cntact is selected nly the viable hand-ff avenues are presented, all ther methds are simply dulled ut. Phne / Cntact Status saves time Swift, easy and accurate distributin f calls is vital these days. By shwing the status f a cntact, mireception saves time by eliminating transfers and calls t peple that are n the phne, are away frm their phne, r have indicated they d nt wish t be disturbed. By checking their status, yu knw whether they are available t take the call befre yu send it. Call Cntrl easily manipulate calls at the tuch f a buttn mireception basts an extremely user friendly interface that makes call management a breeze. Once answered, a call can be managed via simple cntrls that allw yu t place a call n hld, and handle it accrding t business rules. Custmizable Interface fr that persnal tuch. Many phne systems have extensive features that are nt taken advantage f simply because users either d nt knw they exist r they are t cmplex t set-up. With mireception, the pssibilities f IP telephny are far mre accessible via its intuitive lk & feel, its single interface, and its supprt fr additinal applicatin skins. Caller Identificatin knw wh is calling befre yu take the call mireception uses CLI t check the incming number t tell yu wh is calling. This knwledge allws yu t priritize calls. Call Histry s yu always knw hw many calls yu take, and hw quickly they are handled / managed. mireception keeps a recrd f all calls made and taken s that management and tracking f all cntacts is maintained. mireception prvides PBX/ffice administratrs the ability t dwnlad call statistics int industry standard CSV (cmma separated values) files fr inputting int reprting and/r graphing packages including Crystal reprts, MS Excel etc. Adherence reprting and prductivity statistics have never been easier t cllect and cllate. And this exprt feature bviates the need fr purpse built PBX reprting sftware, further reducing csts t the end user. Industry Standard Interfaces allws c-existence in standard netwrk envirnments mireception is built t supprt industry standard technlgies such as LDA P^. The architecture is a rbust Service Prvider slutin that leverages tried and tested cmpnents. This is imprtant fr administratrs, as it will c-exist in mst standard netwrk envirnments. It is als imprtant fr users wh benefit frm integratin with benchmark applicatins. Integratin t Tuch Screen fr high vlume, intense call handling envirnments Fr high call handling areas including dedicated enterprise & crprate switchbards, mireception integrates easily int cmmercially available tuch screens. A tuch screen prvides fr even faster handling f calls in thse high vlume envirnments. Assured Reliability fr peace f mind mireception design & netwrk architecture ensures excellent reliability. The telephny cntrls f the sftware are abstracted frm the cre f the cmmunicatins netwrk. Therefre, if fr any reasn, ur sftware r the end user PC is nt functining, a telephne call will still get thrugh. ^ Functinality due in later versins.

5 Hardware Interperability & Call Line Appearance Data mireception uses 3 rd Party Call Cntrl (3PCC) techniques t prvide its Cmputer Telephny Integratin (CTI) functinality. As such it is critical that the phnes used cmply with the Advanced Call Cntrl Specificatin frm BradSft. Ensure the firmware revisin used supprts the versin f the BradWrks platfrm yu are running. The fllwing phnes satisfy the mireception Interperability requirements^. Phne Mdel BradWrks Advanced Call Cntrl Supprt Call Line Appearances Aastra/Saysn 480i 9 Plycm IP 300/500/600 IP 300/500 8 IP NB: specificatins are subject t change at vendr s discretin. Infrmatin is crrect as at June 2005 ^: The interperability requirements can be fund in the mireception Administratr Guide mireception Operatinal Scenaris / Applicatins mireception may be used under a number f different peratinal scenaris. These alng with the recmmended cnfiguratin strategies are utlined belw. Additinal BradWrks services may need t be assigned and cnfigured t supprt these scenaris. Scenari After Hurs Ht-Desk (Hteling) Lw Traffic High Traffic Descriptin Allws peratrs t autmate switching frm day-night mde and als cnfigure ptins such as call frwarding and vic in after hurs mde. Allw multiple part-time peratrs t share a single lgn in sequence when they change shifts (nte licensing des nt supprt simultaneus lgns). Single receptinist answering ne r mre dedicated mainline numbers. Mre than ne attendant cnsle managing multiple dedicated mainline numbers. Further Infrmatin Fr Further infrmatin abut mireception r Carbn Twelve s ther Telephny prducts cntact : Carbn Twelve Pty Ltd Head Office : Suite 410, Archer Street Chatswd NSW 2067 Australia Phne : [+61 2] Fax : [+61 2] Netwrk Attendant Cnsle Multi-Tenanted Offices Optinal Vic User Gegraphically dispersed peratrs supprting each ther in an enterprise cnfiguratin. Calls that cannt be handled at ne lcatin fr any reasn will be answered at the ther. One r mre peratrs answering calls n behalf f different rganizatins. Typically there is a dedicated mainline number fr each rganizatin and the peratr will greet the caller based n the number. Operatr has the added ability t transfer calls t vic fr cntacts in a grup/enterprise that are busy r unavailable. NB: Mre detailed descriptins and hw t cnfigure these scenaris are cntained in the mireception Administratr Guide. Pstal Address : P.O.Bx 2256, Strawberry Hills NSW inf@carbntwelve.cm Website : Carbn Twelve prducts are sld & supprted by BradSft. Further infrmatin can be btained frm yur lcal BradSft representative. The mireception IP Attendant Cnsle is a Trade Mark f Carbn Twelve Pty Ltd. Cpyright Carbn Twelve Pty Ltd. All Rights Reserved. BradWrks is a registered trademark f BradSft Incrprated. All ther trademarks are the prperty f their respective wners.