Performance and Scalability Benchmark: Siebel CRM Release 8.0 Industry Applications and Oracle 10gR2 DB on IBM System p570 Servers running AIX 5.
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1 Perfrmance and Scalability Benchmark: Siebel CRM Release 8.0 Industry Applicatins and Oracle 10gR2 DB n IBM System p570 Servers running AIX 5.3 An Oracle White Paper Released May 2007
2 Perfrmance and Scalability Benchmark: Siebel CRM Release 8.0 Industry Applicatins and Oracle 10gR2 DB n IBM System p570 Servers running Aix INTRODUCTION This white paper describes the perfrmance and scalability capabilities f Oracle s Siebel Custmer Relatinship Management (CRM) Applicatins Release 8.0. The benchmark cmprised 7,000 cncurrent users running Siebel CRM Release 8.0 industry applicatins and Oracle 10gR2 DB n IBM System p570 Servers. All servers ran AIX 5.3. Oracle s Siebel Platfrm Sizing and Perfrmance Prgram is a test suite certified by Siebel and executed independently by IBM. IBM cmpleted the benchmark n April 30, 2007; Siebel certified it n May 11, Nte that this benchmark data is intended fr general infrmatin purpses and nt as a substitute fr implementatin-specific sizing r benchmarks. Results Summary: 7,000-Active-Cncurrent-User Benchmark 1 2 Wrklad Number f Users Average Operatin Respnse Time (sec) Business Transactins Thrughput/hur Prjected Daily Transactins Financial Services Call Center 2, , ,784 Partner Relatinship Management , ,400 EAI Web Services 4, , ,072 Ttals 7,000 N/A 106, ,256 1 Actual results may vary, based n a brad range f implementatin-specific factrs, such as transactin mix, hardware platfrm, netwrk parameters, and database size. Oracle des nt warrant r guarantee that custmers will btain the same r similar results, even if they use the same r similar equipment and/r sftware applicatins. Oracle des nt warrant, endrse, r guarantee any perfrmance f any prducts, any results desired r achieved, r any statements made within this dcument. 2 Siebel CRM Release 8.0 Industry Applicatin Platfrm Sizing and Perfrmance benchmarks are based n Siebel CRM Release 8.0 custmized industry applicatins and reflect a heavier scenari mix and mre-aggressive think times than earlier versins. Results f this benchmark are nt cmparable with thse f prir Siebel CRM Release 7 benchmarks.
3 Test Cmpnent Sftware Versin Hardware OS Database Server Oracle 10gR IBM p570 Server AIX App/Gtwy Server Siebel 8.0 IBM p570 Server AIX Web Server IBM HTTP Server IBM p570 Server AIX OVERVIEW Oracle s Siebel Platfrm Sizing and Perfrmance Prgram is designed t stress the Siebel CRM Release 8.0 architecture and t demnstrate that large custmers can successfully deply many thusands f cncurrent users. Amng the Siebel CRM Release 8.0 architecture features exercised are the fllwing: Smart Web Architecture Takes advantage f the newest Web brwser technlgy t deliver a highly interactive experience. The interactin mdel, which is similar t Windwsbased applicatins, als imprves prductivity. Utilizatin rates n the Web server are lw, allwing custmers t retain existing Web server infrastructure. Smart Netwrk Architecture Allws Siebel CRM Release 8.0 custmers t leverage their existing netwrk infrastructure by cmpressing and caching user interface cmpnents, s that brwser/web server interactin ccurs nly when the applicatin requests data. This allws custmers t avid expensive netwrk upgrades that can be necessary with cmpeting prducts. Server Cnnectin Brker The Siebel Cnnectin Brker (SCBrker) is a server cmpnent that prvides intraserver ladbalancing. SCBrker distributes server requests acrss multiple instances f Applicatin Object Managers (AOMs) running n a Siebel Server. Smart Database Cnnectin Pling and Multiplexing Allws custmers t scale their databases withut intrducing expensive and cmplex transactin-prcessing mnitrs. Server Request Brker Server Request Brker (SRBrker) prcesses synchrnus server requests requests that must be run immediately, and fr which the calling prcess waits fr cmpletin. Enterprise Applicatin Integratin Allws custmers t integrate their existing systems with Siebel CRM applicatins. escript escript is a scripting r prgramming language that applicatin develpers use t write simple scripts t extend Siebel applicatins. JavaScript, a ppular scripting language used primarily n Web sites, is its cre language. This test simulated a large crpratin with 7,000 cncurrent active users in multiple departments and addressed key business requirements. Siebel Financial Services Call Center Prvides the mst cmplete slutin fr sales and service, allwing custmer service and telesales representatives t prvide superir custmer supprt, imprve custmer lyalty, and increase revenues thrugh crss-selling and up-selling.
4 Siebel Partner Relatinship Management Enables rganizatins t effectively and strategically manage relatinships with partners, distributrs, resellers, agents, brkers, and dealers. Siebel Wrkflw Autmates user interactin, business prcesses, and integratin thrugh use f a business-prcess-management engine. It allws simple administratin and custmizatin thrugh a graphical drag-and-drp user interface. Administratrs can add custm r predefined business services and specifies lgical branching, updates, inserts, and sub prcesses t create a wrkflw prcess tailred t their unique business requirements. Siebel Enterprise Applicatin Integratin (EAI) Integrate Third-Party Applicatin and supprt f web services Allws custmers t integrate their existing applicatins with Siebel CRM applicatins. Siebel 8.0 is planned t include pre-built Web Services that expse industry leading capabilities t varius channels and applicatins, enabling custmers t extend this functinality further acrss their enterprises, seamlessly expsing it real-time thrugh standard Web prtals and ther Web Service-enabled envirnments that service a significantly brader range f custmers and interactin mdels. METHODOLOGY This benchmark was executed independently by IBM under the Siebel CRM Release 8.0 Industry Applicatins Platfrm Sizing and Perfrmance Prgram (PSPP) guidelines. Test cases are based n Siebel custmer requirements and exercise sme f the mst critical and frequently used cmpnents f the Siebel CRM applicatin. The test cases must run in steady state fr at least ne hur, and certificatin is dependent n the achievement f certain key perfrmance indicatrs. The test simulated real-wrld requirements f a large rganizatin, cnsisting f 7,000 cncurrent, active users in a call center rganizatin. Test cnditins simulated service representatives running Siebel Financial Services Call Center and partner rganizatins running Siebel Partner Relatinship Management (Web Sales and Web service). Siebel Wrkflw and the Siebel Scripting Engine were used t incrprate business-prcessmanagement custmizatins. The applicatin als simulated integratin with Web systems, using the Siebel Enterprise Applicatin Integratin cmpnent and Siebel Web Services. End users were simulated by use f Mercury LadRunner versin 8.1. The think time range between user peratins was 10 t 30 secnds. The Siebel CRM Release 8.0 Scripting Engine was invked t assign service requests and navigate the user t the apprpriate views. Siebel CRM Release 8.0 Wrkflw Manager executed wrkflw steps based n inserted service requests. The Siebel CRM Release 8.0 EAI Web Services executed requests between different Web infrastructures. Database Setup Prir t benchmark executin, the database was apprximately 115GB. It was cnstructed based n Siebel custmer experience and requirements and n the Siebel CRM Industry Applicatin repsitry and data mdel representing the mst cmmn data distributin and vlumes in high-transactin-rate implementatins. The table belw shws a sampling f recrd vlumes fr key business entities in the Siebel CRM Industry Applicatin vlume database.
5 Business Entity Number f Recrds Accunts 1,653,945 Activities 6,107,269 Addresses 3,821,180 Cntacts 3,342,163 Emplyees 60,566 Opprtunities 3,397,927 Orders 499,806 Prducts 288,618 Qute Items 1,990,122 Qutes 256,627 Service Requests 5,597,117 Business Transactins Several cmplex business transactins were executed simultaneusly fr 7,000 cncurrent users. Between each user peratin and the next ne, the think time averaged apprximately 15 secnds. This sectin prvides a high-level descriptin f the use cases tested. Siebel Financial Services Call Center Incming Call Creates Opprtunity, Qute and Order Create a new cntact Create a new Opprtunity fr that cntact Add tw prducts t Opprtunity Navigate t Opprtunities - Qutes View Click "AutQute" buttn t generate qute Enter Qute Name, and Price List Drilldwn n the qute name t g t Qute - Line Items View and specify discunt Click "Reprice All" buttn Update pprtunity Navigate t Qutes - Orders View Click n "AutOrder" buttn t autmatically generate rder Navigate back t Opprtunity Siebel Partner Relatinship Management Sales and Service Partner creates new service request with apprpriate detail. Service request is autmatically assigned. Saving service request invkes scripting that brings user t the apprpriate pprtunity screen. New pprtunity with detail is created and saved. Saving pprtunity invkes scripting that brings user back t service request screen. WebServices - Find, Submit a New Service Request and Update the Service Request There is n UI presentatin layer, LR simulates J2EE web applicatin t send web
6 service request t Siebel server (EAIObjMgr_enu) t invke Siebel business services. Siebel Web Services framewrk has an ability t generate WSDL files t describe the Web Services hsted by the Siebel applicatin. Als, the Siebel Web Services framewrk can call external web services. This is accmplished by imprting a WSDL dcument, described as an external Web Service, using the WSDL imprt wizard in Siebel Tls. Each Web Service expses multiple methds. PSPP3 scenari cvers methds like Query Service Request, Create Service Request and Update Service Request The Web Service authenticatin is dne using sessin tken. ServerDetermine" sessin type is used and sessin tken is maintained between each request t avid "Lgin" fr each request. T use ServerDetermine sessin type a lgin WS call (SessinAccessPing) shuld be made t retrieve sessin tken befre calling ther web services. At the end f scenari, a lgut (SessinAccessPing) shuld be called t make sessin tken unavailable. TOPOLOGY This sectin describes the hardware tplgy f the systems used fr the test as well as the hardware and sftware cmbinatins used. PSPP Cmpnents Siebel CRM Release 8.0 Industry Applicatins AIX 5.3 IBM POWER 6 Servers POWER6 prcessr technlgy includes many design features that cntribute t the leadership perfrmance f the p570 server. Simultaneus multithreading4 allws tw applicatin threads t be run at the same time, helping t reduce the time t cmplete tasks. Hardware decimal flating-pint capability helps imprve perfrmance fr financial calculatins. High prcessr t memry and I/O subsystem bandwidths prvide faster mvement f data thrughut the system. A Database Server 1x4way IBM p570 Server 4 x 4.7GHz POWER6 CPUs 32GB RAM Gateway/Applicatin Server AIX 5.3, SMT (Simultaneus Multi-Threading) Enabled Oracle 10gR2 Database Server v x8way IBM p570 Server 8 x 4.7GHz POWER6 CPUs 64GB RAM AIX 5.3, SMT (Simultaneus Multi-Threading) Enabled Oracle 10gR2 Database Client v Siebel CRM 8.0 SIA [20204] ENU
7 Web Server 1x2way IBM p570 Server 2 x 1.9GHz POWER6 CPUs 8GB RAM AIX 5.3, SMT (Simultaneus Multi-Threading) Enabled IBM HTTP Server v PQ94086 Siebel CRM 8.0 SIA [20204] ENU LadRunner Cntrller 1x IBM Netfinity 5500 Server 4 x 700MHz Pentium III Xen CPUs 4GB RAM Micrsft Windws Server 2003 SE SP1 LadRunner versin 8.1 LadRunner Hsts 4x IBM HS20 Blade Servers 2 x 3.0GHz Intel Xen CPUs 4GB RAM Micrsft Windws Server 2003 SE SP1 LadRunner versin 8.1 RESULTS Respnse Times and Transactin Thrughput Wrklad Number f Users Average Operatin Respnse Time (sec) Business Transactins Thrughput/hur Prjected Daily Transactins Financial Services Call Center 2, , ,784 Partner Relatinship Management , ,400 EAI Web Services 4, , ,072 Ttals 7,000 N/A 106, ,256 Server Recurse Utilizatin Nde Users Functinal Use % CPU Memry Utilizatin (GB) P570 7,000 Web Server 51 1 P570 7,000 Gateway/Applicatin Server ,000 Database Server 43 16
8 p5 CD BladeCenter CD CD CD CD CD CD CD CD CD CD CD CD CD P72 p5 ThinkCenter p5 IBM Netfinity Mercury LadRunner 8.1 Cntrller Micrsft Windws Server 2003 SE SP1 PUBLIC Gb Lab Netwrk x IBM BladeCenter HS20 Blades Mercury LadRunner 8.1 Hsts Micrsft Windws Server 2003 SE SP1 PRIVATE Gb PSPP Netwrk x IBM p570 IBM p570 IBM p570 DS4800 Strage Server IHS Web Server Siebel 8 SWSE Plugin AIX 5.3, 64-bit Siebel 8 Gateway Siebel 8 App Server Oracle 10gR2 DB Client AIX 5.3, 64-bit Oracle 10gR2 DB Server AIX 5.3, 64-bit Netwrk Utilizatin Fr 7,000 cncurrent users, the netwrk utilizatin measured was 34 Mbps fr the brwser traffic, an average f 4.9 Kbps per user. CONCLUSION The test system demnstrated that Oracle s Siebel CRM Release 8.0 architecture and IBM s System p Servers frm a very pwerful and cst effective business slutin. Siebel n AIX This benchmark is the first published with Siebel 8.0 running n the AIX Operating System. All tiers f the Siebel CRM Release 8.0 architecture ran AIX, including the Oracle 10gR2 Database Server. Vertical scalability The Siebel CRM Release 8.0 server shwed excellent scalability n an IBM P570 Server. Many users can be supprted with minimal hardware. Lw netwrk utilizatin The Siebel CRM Release 8.0 Smart Web Architecture and Smart Netwrk Architecture efficiently managed the netwrk, cnsuming nly 4.9 kilbits per secnd per user. Efficient use f the database server Siebel CRM Release 8.0 Smart Database Cnnectin Pling and Multiplexing allwed the database t service 7,000 cncurrent users and the supprting Siebel CRM Release 8.0 server applicatin services with apprximately 467 database cnnectins using Siebel database pling rati 10:1. 3 Respnse times are measured at the Web server instead f at the end user. The respnse times at the end user wuld depend n the netwrk latency, the bandwidth between Web server and brwser, and the time fr brwser rendering f cntent. 4 A business transactin is a defined set f steps, activities, and applicatin interactins used t
9 cmplete a business prcess, such as Create and Assign Service Requests. Search fr a cntact is an example f a step in a business transactin. Fr a detailed descriptin f business transactins, see the Business Transactins sectin. 5 Actual results may vary, based n a brad range f implementatin-specific factrs, such as transactin mix, hardware platfrm, netwrk parameters, and database size. Oracle des nt warrant r guarantee that custmers will btain the same r similar results, even if they use the same r similar equipment and/r sftware applicatins. Oracle des nt warrant, endrse, r guarantee any perfrmance f any prducts, any results desired r achieved, r any statements made within this dcument. Released May 2007 Perfrmance and Scalability Benchmark: Siebel CRM Release 8.0 Industry Applicatins n IBM System p570 and Oracle 10gR2 DB n IBM System p570 Released May 2007 Oracle Crpratin Wrld Headquarters 500 Oracle Parkway Redwd Shres, CA U.S.A. Wrldwide Inquiries: Phne: Fax: racle.cm Cpyright 2005, 2006, Oracle. All rights reserved. This dcument is prvided fr infrmatin purpses nly and the cntents heref are subject t change withut ntice. This dcument is nt warranted t be errr-free, nr subject t any ther warranties r cnditins, whether expressed rally r implied in law, including implied warranties and cnditins f merchantability r fitness fr a particular purpse. We specifically disclaim any liability with respect t this dcument and n cntractual bligatins are frmed either directly r indirectly by this dcument. This dcument may nt be reprduced r transmitted in any frm r by any means, electrnic r mechanical, fr any purpse, withut ur prir written permissin. Oracle, JD Edwards, PepleSft, and Siebel are registered trademarks f Oracle Crpratin and/r its affiliates. Other names may be trademarks f their respective wners.
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