Eaton Advanced Enclosure Power Distribution Unit (epdu ) Troubleshooting Guide

Transcription

1 Eaton Advanced Encosure Power Distribution Unit (epdu ) Troubeshooting Guide

2 Eaton and epdu are registered trademarks of Eaton Corporation or its subsidiaries and affiiates. Googe Chrome is a trademark of Googe, Inc. Opera is a trademark of Opera Software ASA. Microsoft, Internet Exporer, Vista, and Windows are registered trademarks of Microsoft Corporation in the United States and other countries. Mozia and Firefox are registered trademarks of the Mozia Foundation. A other trademarks are property of their respective companies. Copyright 2012 Eaton Corporation, Raeigh NC, USA. A rights reserved. No part of this document may be reproduced in any way without the express written approva of Eaton Corporation.

3 Cass A EMC Statements FCC Information This equipment has been tested and found to compy with the imits for a Cass A digita device, pursuant to part 15 of the FCC Rues. These imits are designed to provide reasonabe protection against harmfu interference when the equipment is operated in a commercia environment. This equipment generates, uses and can radiate radio frequency energy and, if not instaed and used in accordance with the instruction manua, may cause harmfu interference to radio communications. Operation of this equipment in a residentia area is ikey to cause harmfu interference in which case the user wi be required to correct the interference at his own expense. ICES-003 This Cass A Interference Causing Equipment meets a requirements of the Canadian Interference Causing Equipment Reguations ICES-003. Cet apparei numérique de a casse A respecte toutes es exigences du Règement sur e matérie brouieur du Canada. Eaton is not responsibe for damage to this product resuting from accident, disaster, misuse, abuse, non-eaton modification of the product, or other events outside the reasonabe contro of Eaton or not arising under norma operating conditions. C US 1F61 I.T.E.

4 Specia Symbos The foowing are exampes of symbos used on the epdu to aert you to important information: RISK OF ELECTRIC SHOCK - Observe the warning associated with the risk of eectric shock symbo. CAUTION: REFER TO OPERATOR'S MANUAL - Refer to your operator's manua for additiona information, such as important operating and maintenance instructions. This symbo indicates that you shoud not discard waste eectrica or eectronic equipment (WEEE) in the trash. For proper disposa, contact your oca recycing/reuse or hazardous waste center.

5 Tabe of Contents 1 INTRODUCTION Identifying Probems Checking the Power Outet LEDs on the epdu Checking for Software Notification Aerts on the Interfaces Checking for E-mai Notifications with History Reports Resoving Probems Cearing Aarm Notifications Cearing the Web Interface Event Log Cearing the LCD Pane Event Log Suppressing epdu Aarm Indicators Contacting Service and Support TROUBLESHOOTING Power Outets Chassis and Instaation Circuit Breakers LCD Operation COM Ports epdu Web Interface Aarms and Events Error Messages Accessories SAFETY WARNINGS WARRANTY Eaton Advanced epdu Troubeshooting Guide P Rev 1 i

6 Chapter 1 Introduction Identifying Probems The Eaton Advanced Encosure Power Distribution Unit (epdu ) is an inteigent epdu that is designed to distribute power within a standard 19-inch rack. A wide range of modes et you connect and manage C13 and C19 outets from a singe power connection. This document describes troubeshooting probems you might encounter with epdu hardware and firmware setup and operation. Information is provided to assist you in identifying probems, suggesting actions you might take to resove the probem, and cearing expired aarm notifications. The system provides a rich troubeshooting tooset to hep isoate and anayze probems that affect or prevent proper epdu operation. Some significant probem isoation toos for epdu troubeshooting are: Hardware power outet LEDs on the epdu that indicate current operating status epdu operation notifications through the epdu LCD pane or the epdu management software appication Web interface E-mai notification of an event history og Checking the Power Outet LEDs on the epdu Power outets are arranged in groups caed factory groups and are coor-coded on each epdu mode. LEDs for each factory group are ocated on the top surface of the epdu (see Figure 1). The dispay mode of a status LED indicates the current epdu operating status: LED is iuminated (On) when an outet is powered LED is Off if an outet is unpowered LED fashes On and Off when an outet or factory group aarm is triggered Power Outet LEDs Power Outet LEDs Power Outet LEDs Power Outets Bue Outet ID (Group C) Power Outets Yeow Outet ID (Group B) Power Outets Red Outet ID (Group A) Figure 1. Power Outet s LEDs (ema007 Mode Shown) Checking for Software Notification Aerts on the Interfaces The epdu is designed for durabe, automatic operation. If a potentia operating probem occurs, the epdu issues a software notification to aert you. Notifications are provided on the epdu LCD pane interface and the epdu Network Management Card Web interface. The epdu seria interface is usefu, but it does not provide software notification aerts. The seria interface is primariy used for initia startup and configuration. However, you can use this interface to retrieve and reset current meters, measurements, or threshod vaues to correct probems caused by existing configuration settings. Eaton Advanced epdu Troubeshooting Guide P Rev 1 1

7 Introduction Aarm and event software notification aerts are provided in this document. Aarm messages indicate a faut condition is active or imminent. Aarms dispay on both interfaces and are recorded in the event og. Aarms require a response. Event messages are conditions recorded in the event og as status information, such as Power On. Events dispay on both interfaces and are recorded in the event og. Events do not require a response. Aarms and events are recorded in the event og as records of when aerts occurred and, if appicabe, when they were ceared. Error messages are incuded in this document, but they are not software notification aerts. They dispay due to incorrect entries or faied processes. The error message prompts you to provide correct information or retry an operation. LCD Pane The epdu has a three-button, graphica LCD pane. The LCD pane is ocated on the top surface of the epdu (see Figure 2). You can use this interface to retrieve current epdu aarm data or to change epdu operation settings to resove certain epdu probems. Aarms can aso dispay automaticay. For exampe, the dispay can show active aarms as they occur, or particuar dispays may update due to a change in operating state. Figure 2. epdu LCD Pane and Contro Buttons Web Interface The epdu Network Management Card Web interface aows you to remotey connect to epdus using a PC with an Ethernet connection to an internet browser. If the epdu is experiencing active system aarms, the Web interface prominenty dispays aarm information (see Figure 3): In the Menu Bar, the text for active aarms is red. In the Refresh Bar at the bottom of the window, an aarm notification message dispays. Opening the Active Aarms page from the Menu Bar provides a ist of the current active aarms. Eaton Advanced epdu Troubeshooting Guide P Rev 1 2

8 Introduction. Page Tite Tab Appication Header Bar Host Window Menu Bar Active Aarm Main Appication Page Menu Seection Dispay Refresh Bar Aarm Notification epdu and Network Management Card Identification Data Figure 3. epdu Web Interface Opening Window The data that dispays on the Web interface depends on the type of epdu mode you are using. The Menu Bar provides three groups of seections. A of these seections have options that can hep you troubeshoot probems. Power Management - Use the Power Management page to see current operating measurements for the epdu that is reporting data. - Use the epdu Outets page to obtain information on individua outets or factory groups. You can aso use this page to set individua outets or factory groups to On, Off, or Reboot. - Use the Active Aarms page to retrieve current aarms and see a ist of aarms by date, time, and description. Logs and Notifications - Use the Logs & Notifications menu seections to see a ist of the most recent events or cear the og. Settings - Use Settings menu seections to correct probems arising from configuration settings. Checking for E-mai Notifications with History Reports Use the Web interface to set e-mai notifications (E-mai Notification page) and trap receivers (Trap Notification page). E-mai notifications incude comprehensive or fitered event history reports attached to daiy e-mai messages. The detaied data ogs you receive can be usefu for historica statistica anaysis and diagnostics. Eaton Advanced epdu Troubeshooting Guide P Rev 1 3

9 Introduction Resoving Probems After the issue is identified and isoated, try to determine the root cause and then resove the probem. For exampe, the issue may be a physica or mechanica probem, a probem with connectivity, or a probem with the existing settings for vaue ranges and threshods. First, check the troubeshooting reference tabes in the Troubeshooting chapter in this document. There are eight tabes associated with different categories of probems. Find the tabe that is associated with the type of probem you are investigating, incuding the foowing: Power Outets Chassis and Instaation Circuit Breakers LCD Aarms COM Ports epdu Web Interface Aarm and Events Error Messages Accessories Each tabe has three coumns defining probems or specifying interface messages, providing possibe root causes, and suggesting actions that may hep you sove probems. If you cannot find a resoution to a probem in the tabes, contact customer service or a oca representative for guidance or product part repacement. Cearing Aarm Notifications The are severa ways to cear aarm notifications. For exampe, you can cear accumuated events from the Event Log dispay on epdu interfaces or suppress binking aarm indicators on the epdu. Cear the Web Interface Event Log To cear the Event Log, go to the epdu Web interface menu bar and seect Logs under Logs & Notifications. The Logs page dispays the current Event Log. Cick Cear. Cear the LCD Pane Event Log To cear the Event Log, use the contro buttons on the epdu LCD pane to access the menu item, CLEAR EVENT LOG. Seect Yes. Suppress epdu Aarm Indicators To suppress epdu aarm indicators, such as binking LEDs or binking LCD aarm dispays, touch any contro button on the pane. Not a aarms or events need to be ceared. Some aarms automaticay cear when the condition resoves. For exampe, if a oad over current aarm is generated, the aarm is ceared when the current drops 0.25A beow the eve (aarm hysteresis). Eaton Advanced epdu Troubeshooting Guide P Rev 1 4

10 Introduction Contacting Service and Support If you have any questions or probems with the Eaton Advanced Encosure Power Distribution Unit (epdu), ca your Loca Distributor or the Hep Desk at one of the foowing teephone numbers and ask for an epdu technica representative: United States: Canada: A other countries: ext 260 Ca your oca service representative Pease have the foowing information ready when you ca for service: Mode number Seria number Date of faiure or probem Symptoms of faiure or probem Customer return address and contact information Tabe 1 provides the Eaton cataog part number for ordering optiona and spare parts for the epdu. Contact your oca service representative for more information. Tabe 1. Optiona and Spare Parts Eaton Cataog Number Optiona or Spare Part Description KBLT01 Optiona Eaton Cabe Tray EMP001 Optiona Eaton Environmenta Monitoring Probe SPK001 Spare Part Eaton epdu Goba Spare Part Kit SPK002 Spare Part Eaton 10-ft input cord C19-C20 SPK003 Spare Part Eaton epdu 10-ft input cord C19-IEC Eaton Advanced epdu Troubeshooting Guide P Rev 1 5

11 Chapter 2 Troubeshooting This chapter provides detais for troubeshooting power outets for the Eaton Advanced Encosure Power Distribution Unit (epdu) modes. Tabe 2 ists faut conditions, potentia causes, and possibe troubeshooting actions you can take in response to probems. CAUTION Be aware that restarting or powering-off the epdu wi turn off power to a connected oads and equipment. Power Outets Tabe 2. Power Outet Troubeshooting Probem Possibe Root Cause Actions Outet LED is Off: No power to the outet, but the Web interface reports that the outet is On Outet LED is On, but there is no power to outet Outet LED is Off, but there is power to outet Web interface is ocked Communication issue Interna issue Wrong IP address: You are monitoring the wrong epdu Circuit breaker (CB) has tripped Interna issue (outet reay is open) Outet LED is binking Critica aarm on the outet IEC pug fas from the epdu during norma operation 1 - Press the F5 or page refresh button in the Web browser. 2 - Cose and restart the Web browser or try another Web browser (Googe Chrome, Firefox, Opera, and so on). 3 - Refer to the Eaton Advanced epdu User s Guide and/or restart the Network Management Card with the reset button (R) on the product (press for 1 or 2 seconds). Outets wi not restart during this process. 4 - Cyce the outet contro (On/Off) using the Web interface. If the outet LED is sti Off, restart the epdu and then reconnect the device to epdu. 5 - Check the Media Access Contro (MAC) address on the device and in the Web pages. 1 - Check the CB state on the epdu. In a norma situation, the LED shoud be Off with a tripped CB for Managed (MA) and Advanced Monitored (AM) epdus ony. 2 - Restart the epdu and check again. Interna faiure 1 - Cyce the outet (On/Off) using the Web interface. Interna faiure Current technoogy does not offer IEC ocking and it is a known issue in IEC socket/ pug design 2 - Restart the product and check again. 1 - Check the LCD screen. If the LCD screen is binking amber/bue, a critica aarm is present. Check the outet settings, measurements, and eectrica conditions. The aarm does not cear unti the outet condition is back to norma (cannot manuay suppress the aarm). 1 - An optiona cabe retention tray has been designed to prevent this probem. Ony use P/N: KBLT01. Visit for more information. If the actions isted in this tabe do not resove the probem, contact customer service or a oca representative for guidance and/or repacement (see Contacting Service and Support on page 5). Eaton Advanced epdu Troubeshooting Guide P Rev 1 6

12 Troubeshooting Chassis and Instaation This section provides chassis and hardware instaation troubeshooting for the Advanced epdu modes. Tabe 3 ists faut conditions, potentia causes, and possibe troubeshooting actions you can take in response to probems. Tabe 3. Chassis and Hardware Instaation Troubeshooting Probem Possibe Root Cause Actions Keyhoe button: Does not fit intended rack (cannot insert or support product) Indirect mounting using pastic cip feet on the epdu back rais (with keyhoe button or cage nut systems): epdu is siding inside the rack Indirect mounting using pastic cip feet (with keyhoe button system): Difficuty aigning the keyhoe buttons with the rack keyhoes Keyhoe button is designed for most standard 19-inch racks, but the rack used is different and the wa thickness does not match the keyhoe design Keyhoe part is defective Safety screw may have been instaed incorrecty A safety screw has been designed to prevent siding Read the Eaton Advanced epdu User s Guide for further detais about the instaation procedure. Cip foot issue Cip feet and keyhoe buttons were incorrecty pre-assembed on the epdu before rack instaation 1 - Check rack wa thickness and compare to the standard 19-inch rack. Verify the proper instaation for this epdu. 1 - Insert the safety screw in one of the tapped hoes just above the top-most pastic cip foot on the epdu to prevent the epdu from siding inside the rack. 1 - First, try to assembe the cip feet and keyhoe buttons. Then, pace the two subassembies in the rack keyhoes. Finay, cip the epdu inside the instaed cip feet. (You shoud hear a cicking sound.) 2 - If the subassemby is mounted on the epdu, you can aso aign the keyhoe button with the epdu back tapped hoes. These hoes have the right pitch for standard 19-inch racks. If the actions isted in this tabe do not resove the probem, contact customer service or a oca representative for guidance and/or repacement (see Contacting Service and Support on page 5). Circuit Breakers This section provides CB troubeshooting for the Advanced epdu modes. Tabe 4 ists faut conditions, potentia causes, and possibe troubeshooting actions you can take in response to probems. Tabe 4. Circuit Breaker Troubeshooting Probem Possibe Root Cause Actions CB makes vibration noise during current overoading state before tripping Due to the impact of the eectromagnetic fied on the CB interna parts 1 - This is norma behavior if overoad is present. Reduce the current oad on the breaker. This action shoud reduce or eiminate the noise. If noise persists at or under nomina current, power off your epdu and contact customer service or a oca representative for guidance and/or repacement (see Contacting Service and Support on page 5). Eaton Advanced epdu Troubeshooting Guide P Rev 1 7

13 Troubeshooting LCD Operation This section provides LCD operation troubeshooting for the Advanced epdu modes. Tabe 5 ists faut conditions, potentia causes, and possibe troubeshooting actions you can take in response to probems. Tabe 5. LCD Aarm Troubeshooting Probem Possibe Root Cause Primary Actions LCD is not backit Energy Saving mode has been activated and the backight has been switched off (norma action after no action for 15 minutes) LCD interna faiure LCD dispay quaity is poor and the dispay is difficut to read No active aarm continuousy dispays on the LCD Aarm does not dispay on the LCD, even though condition exists LCD is frozen and buttons are not working LCD contrast is not adjusted to eye eve LCD interna faiure Known behavior state after an epdu aarm Settings are not kept in epdu memory after a power cyce (On/Off) if the vaue is outside a specific range (see Tabe 6) LCD interna faiure Firmware or hardware issue 1 - Push one of the three LCD contro buttons. 1 - Adjust the LCD contrast using the foowing configuration menu path: ENTER > SETTINGS > SCREEN > CONTRAST > ENTER 1 - The dispay wi change if any aarm is triggered. 2 - Press the Home button of the epdu for 3 seconds. The screen saver shoud restart. 1 - Check the settings again. They may have to be reset within the range specified in Tabe Restart the Network Management Card by pushing the recessed reset button and waiting 40 seconds for the connection to be re-estabished. 2 - Restart the epdu by unpugging it from the power source. Attention: This wi power off the oads. If the actions isted in this tabe do not resove the probem, contact customer service or a oca representative for guidance and/or repacement (see Contacting Service and Support on page 5).! IMPORTANT Some LCD aarm vaues are not retained after a power cyce (On/Off). If the threshod settings for certain LCD warnings and critica aarms are out of the range specified in Tabe 6, the settings are not retained after a power cyce (On/Off). These settings may have to be reset after the power cyce to ensure that the corresponding aarms dispay. Eaton Advanced epdu Troubeshooting Guide P Rev 1 8

14 Troubeshooting Tabe 6. Settings Potentiay Affected by Power Cyce Warning or Aarm INPUT Low votage warning INPUT Over votage warning INPUT Over votage critica INPUT Over current warning INPUT Over current critica BRANCH Low current warning: INPUT Over current warning INPUT Over current critica OUTLET Low votage warning OUTLET Over votage warning OUTLET Over votage critica OUTLET Over current warning OUTLET Over current critica Target Range 70%*V-rating <= V-setting <= 95%*V-rating 105%*V-rating <= V-setting <= 130%*V-rating 105%*V-rating <= V-setting <= 130%*V-rating 25%* I-rating <= I-setting <= 110%* I-rating 80%* I-rating <= I-setting <= 110%* I-rating I-setting <= 100%*I-rating I-setting <= 100%*I-rating I-setting <= 100%*I-rating 70%*V-rating <= V-setting <= 95%*V-rating 105%*V-rating <= V-setting <= 130%*V-rating 105%*V-rating <= V-setting <= 130%*Votage rating I-setting <= 100%*I-rating I-setting <= 100%* I-rating The I-rating for C13 outets is 10A. The I-rating for C19 outets is 16A. COM Ports This section provides COM port troubeshooting for the Advanced epdu modes. Tabe 7 ists faut conditions, potentia causes, and possibe troubeshooting actions you can take in response to probems. Eaton Advanced epdu Troubeshooting Guide P Rev 1 9

15 Troubeshooting Tabe 7. COM Port Troubeshooting Probem Possibe Root Cause Actions COM port LEDs (green and orange) are not iuminated COM port LEDs are On, but do not fash when the ink is made to the PC COM port LEDs not powered COM port LEDs defective Interna faiure - COM card may be damaged Communication issue Interna faiure 1 - Verify that the unit is powered. 2 - Verify that the epdu and your PC are communicating. 1 - Make sure that IP settings and communication parameters (PC and epdu) are set according to the Eaton Advanced epdu User s Guide and norma protocos. 2 - Restart the Network Management Card by pushing the recessed reset button and waiting 40 seconds for the connection to be re-estabished. Attention: This wi power off the oads. 3 - Restart the epdu by unpugging the mains and waiting 40 seconds after power has been re-estabished. Attention: This wi power off the oads. 4 - Try upoading the Network Management Card firmware using instructions in the Eaton Advanced epdu User s Guide. If the actions isted in this tabe do not resove the probem, contact customer service or a oca representative for guidance and/or repacement (see Contacting Service and Support on page 5). Eaton Advanced epdu Troubeshooting Guide P Rev

16 Troubeshooting epdu Web Interface Aarms and Events This section provides epdu Web interface aarm and event troubeshooting for the Advanced epdu modes. Aarms indicate that a faut condition is active or imminent. Aarms dispay on both interfaces and are recorded in the event og. Aarms require a response. Events are typicay conditions recorded in the event og as status information, such as Power On. Events are dispayed on both interfaces and recorded in the event og. Events do not require a response. Troubeshooting actions are rarey required for events. However, for these epdus, be aware that some events for Network Management Card operation incude troubeshooting actions. For deta-configured modes: L1 represents L1-L3 data L2 represents L1-L2 data L3 represents the cacuation beow: L1 2 - L1 x L2 + L2 2 Tabe 8 ists faut conditions, potentia causes, and possibe troubeshooting actions you can take in response to probems. Tabe 8. Aarms and Events Troubeshooting Aarm or Event Name Description Actions Environment Dry Contact 1 aarm Environment Dry Contact 1 norma Environment Dry Contact 1 state is 0 Environment Dry Contact 1 state is 1 Environment Dry Contact 2 aarm Environment Dry Contact 2 norma Environment Dry Contact 2 state is 0 Environment Dry Contact 2 state is 1 This aarm appears when the dry contact 1 is in an aarm state: open or cosed. The user can define the aarm state (open or cosed) from the Web interface. This event is ogged when the dry contact 1 returns to a norma state: open or cosed. The user can define the aarm state (open or cosed) from the Web interface. This event is ogged when the environment dry contact 1 state changes from cosed to open. This event is ogged when the environment dry contact 1 state changes from open to cosed. This aarm appears when the dry contact 2 is in an aarm state: open or cosed. The user can define the aarm state (open or cosed) from the Web interface. This event is ogged when the dry contact 2 returns to a norma state: open or cosed. The user can define the aarm state (open or cosed) from the Web interface. This event is ogged when the environment dry contact 2 state changes from cosed to open. This event is ogged when the environment dry contact 2 state changes from open to cosed. 1- Check the equipment connected to the Environment Monitoring Probe (EMP) dry contact. 1- Check your epdu. Eaton Advanced epdu Troubeshooting Guide P Rev

17 Troubeshooting Tabe 8. Aarms and Events Troubeshooting (Continued) Aarm or Event Name Description Actions Environment high humidity aarm Environment high humidity warning Environment high temperature aarm Environment high temperature warning Environment humidity norma Environment probe connected Environment probe disconnected Environment sensor communication faiure This aarm appears when the humidity is higher than the high humidity critica aarm threshod. The user can define the high humidity critica aarm threshod from the Web interface when the environment sensor is connected. This aarm appears when the humidity is higher than the high humidity warning threshod. The user can define the high humidity warning threshod from the Web interface when the environment sensor is connected. This aarm appears when the temperature is higher than the high temperature critica aarm threshod. The user can define the high temperature critica aarm threshod from the Web interface when the environment sensor is connected. This aarm appears when the temperature is higher than the high temperature warning threshod. The user can define the high temperature warning threshod from the Web interface when the environment sensor is connected. This event is ogged when the environment humidity returns to a norma vaue. This event is ogged when the Network Management Card detects the connection of the environment sensor. This event is ogged when the Network Management Card detects the withdrawa of the environment sensor. This aarm appears when the communication with the environment sensor is ost. The temperature, humidity, and dry contact state information is not refreshed. 1- Decrease the humidity of the room where the epdu is instaed. 1- Decrease the humidity of the room where the epdu is instaed. 1- Decrease the temperature of the room where the epdu is instaed. 1- Decrease the temperature of the room where the epdu is instaed. 1- Verify that the environment sensor is connected. 2- To cance this aarm, perform one of the foowing: Connect the environment sensor. Environment sensor communication OK Environment temperature norma Error on system resource: task <Task Name> Factory Group <iname> current norma This aarm appears when the communication with the environment sensor has been restored. The temperature, humidity, and dry contact state information is periodicay refreshed. This event is ogged when the environment temperature returns to a norma vaue. This event is ogged when a critica error occurred on the task <Task Name>. This event is ogged when the factory group <iname> current vaue returns to a norma vaue. Withdraw the environment sensor. Then restart the Network Management Card by pushing the recessed reset button and waiting 40 seconds for the connection to be re-estabished. 1- Restart the Network Management Card by pushing the recessed reset button and waiting 40 seconds for the connection to be re-estabished. Eaton Advanced epdu Troubeshooting Guide P Rev

18 Troubeshooting Tabe 8. Aarms and Events Troubeshooting (Continued) Aarm or Event Name Description Actions Factory Group <iname> high current aarm Factory Group <iname> high current warning Factory Group <iname> ow current warning Factory reset requested by <Interface> Network cabe disconnected Network cabe connected Network cabe not detected Network Management Card cannot initiate communication with the epdu core Network Management Card reset after error on system resource: queue <Queue Name> Network Management Card reset after error on system resource: ran out Quadnet simpe heap Network Management Card restart requested by <Interface> Network Management Card restarted Outet <iname> switched Off This aarm appears when the current of the factory group <iname> is higher than the factory group high current critica aarm threshod. The user can define the high current critica aarm threshod for each factory group from the Web interface. This aarm appears when the current of the factory group <iname> is higher than the factory group high current warning threshod. The user can define the high current warning threshod for each factory group from the Web interface. This aarm appears when the current of the factory group <iname> is beow the factory group ow current warning threshod. The user can define the ow current warning threshod for each factory group from the Web interface. This event is ogged when the user restores the defaut factory settings of the Network Management Card. It indicates the interface from which this action was aunched. This event is ogged when the Network Management Card detects the withdrawa of the Ethernet cabe. This event is ogged when the Network Management Card detects the connection of the Ethernet cabe. This event is ogged when the Network Management Card doesn't detect the Ethernet cabe. This event is ogged when the Network Management Card is unabe to read the epdu data. As a resut, the data dispayed in the Web interface are erroneous. This event is ogged when a critica error occurs in the firmware of the Network Management Card. To prevent unpredictabe behavior, the Network Management Card automaticay restarts. This event is ogged when a critica error occurs in the Transmission Contro Protoco/Internet Protoco (TCP/IP) stack of the Network Management Card. To prevent unpredictabe behavior, the Network Management Card automaticay restarts. This event is ogged when the Network Management Card is restarted by a software procedure. It indicates the interface from which this action was aunched. This event is ogged when the Network Management Card is started and running in norma operation mode. This event is ogged when the state of the outet <iname> changes from On to Off. 1- Check your epdu. 1- Check your epdu. 1- Check your epdu. 1- Restart the Network Management Card by pushing the recessed reset button and waiting 40 seconds for the connection to be re-estabished. 2- Restart the epdu. 1- If the issue is reproducibe, contact customer service or a oca representative for guidance. 1- If the issue is reproducibe, contact customer service or a oca representative for guidance. Eaton Advanced epdu Troubeshooting Guide P Rev

19 Troubeshooting Tabe 8. Aarms and Events Troubeshooting (Continued) Aarm or Event Name Description Actions Outet <iname> switched On Outet <iname> current norma Outet <iname> high current aarm Outet <iname> high current warning Outet <iname> high votage aarm Outet <iname> high votage warning Outet <iname> ow votage warning Outet <iname> votage norma PDU & System Log ceared by <Interface> PDU communication faiure PDU communication ok PDU frequency norma PDU frequency out of range PDU high temperature aarm This event is ogged when the state of the outet <iname> changes from Off to On. This event is ogged when the outet <iname> current returns to a norma vaue. This aarm appears when the current on the outet <iname> is higher than the outet <iname> high current aarm threshod. The user can define the high current aarm threshod for each outet from the Web interface. This aarm appears when the current on outet <iname> is higher than the outet <iname> high current warning threshod. The user can define the high current warning threshod for each outet from the Web interface. This aarm appears when the votage on outet <iname> is higher than the outet <iname> high votage aarm threshod. The user can define the high votage aarm threshod for each outet from the Web interface. This aarm appears when the votage on outet <iname> is higher than the outet <iname> high votage warning threshod. The user can define the high votage threshod for each outet from the Web interface. This aarm appears when the votage on outet <iname> is beow the outet <iname> ow votage warning threshod. The user can define the ow votage warning threshod for each outet from the Web interface. This event is ogged when the outet <iname> votage returns to a norma vaue. This event is ogged when a user cears the event og. It identifies the interface from which this action was aunched. This aarm appears when the Network Management Card is not abe to communicate with the epdu. As a resut, the phase/outet/factory group data are not refreshed. This event is ogged when the communication between the Network Management Card and the epdu is restored. As a resut, the phase/outet/ factory group data are periodicay refreshed. This event is ogged when the epdu frequency returns to a norma vaue. This aarm appears when the epdu runs at an out of range frequency. This aarm appears when the temperature inside the epdu is higher than the interna high temperature critica aarm threshod. 1- Check the oad of the outet <iname> or factory group <iname>. 1- Check the oad of the outet <iname> or factory group <iname>. 1- Check the oad of the outet <iname> or factory group <iname>. 1- Check the oad of the outet <iname> or factory group <iname>. 1- Check the oad of the outet <iname> or factory group <iname>. 1- Check the oad of the outet <iname> or factory group <iname>. 1- Restart the Network Management Card by pushing the recessed reset button and waiting 40 seconds for the connection to be re-estabished. 2- Restart the epdu. 1- Check the epdu input frequency. 1- Decrease the temperature of the room where the epdu is instaed. Eaton Advanced epdu Troubeshooting Guide P Rev

20 Troubeshooting Tabe 8. Aarms and Events Troubeshooting (Continued) Aarm or Event Name Description Actions PDU high temperature warning PDU interna faiure PDU interna ok PDU L<i> current norma PDU L<i> high current aarm PDU L<i> high current warning PDU L<i> high votage aarm PDU L<i> high votage warning PDU L<i> ow votage warning PDU L<i> votage norma Send test mai to <Recipient> faied Send test mai to <Recipient> succeed Switch to bootoader mode for upgrade by <Interface> This aarm appears when the temperature inside the epdu is higher than the interna high temperature warning threshod. This aarm appears when an error occurred in the epdu. This event is ogged when the epdu recovers from an interna error. This event is ogged when the PDU phase <i> current returns to a norma vaue. This aarm appears when the current on phase <i> is higher than the phase <i> high current aarm threshod. The user can define the high current aarm threshod for each phase from the Web interface. This aarm appears when the current on phase <i> is higher than the phase <i> high current warning threshod. The user can define the high current warning threshod for each phase from the Web interface. This aarm appears when the votage on phase <i> is higher than the phase <i> high votage aarm threshod. The user can define the high votage aarm threshod for each phase from the Web interface. This aarm appears when the votage on phase <i> is higher than the phase <i> high votage warning threshod. The user can define the high votage warning threshod for each phase from the Web interface. This aarm appears when the votage on phase <i> is beow the phase <i> ow votage warning threshod. The user can define the ow votage warning threshod for each phase from the Web interface. This event is ogged when the PDU phase <i> votage returns to a norma vaue. This event is ogged when a test e-mai sent to the e-mai account defined by <Recipient> faied. This event is ogged when a test e-mai sent to the e-mai account defined by <Recipient> succeeded. This event is ogged when the Network Management Card restarts in firmware upgrade mode. It indicates the interface from which this action was aunched. 1- Decrease the temperature of the room where the epdu is instaed. 1- Restart the epdu. 1- Check the connected oads. 1- Check the connected oads. 1- Check the epdu input votage. 1- Check the epdu input votage. 1- Check the epdu input votage. 1- Check your SMTP/e-mai notification configuration on the Network Management Card. Refer to the Eaton Advanced epdu User s Guide. 2 - Send a test e-mai using the IP address instead of the DNS name. If successfu, check the DNS vaue defined in the Network Management Card IP settings. 3 - Verify that the SMTP server is reachabe. Eaton Advanced epdu Troubeshooting Guide P Rev

21 Troubeshooting Tabe 8. Aarms and Events Troubeshooting (Continued) Aarm or Event Name Description Actions Time changed by user with <Date Time> User <Login> faied to og by <Interface> User <Login> ogged in by <Interface> User <Login> ogged out by <Interface> This event is ogged when a user manuay changes the date and time of the epdu. This event is ogged when a user authentication fais when trying to access an interface. This event is ogged when a user ogs into an interface. This event is ogged when a user ogs out of an interface. The foowing variabe and vaue definitions are vaid for the variabes in this tabe: <Login> <i> <Interface> <Recipient> <Date Time> <Queue Name> <Task Name> <iname> User ogin. The muti-user's ogin used to og into the interface Phase number. Vaid vaues are: 1 for singe-phase epdu 1,2,3 for 3-phase epdu. The interface in which the user has ogged in. Vaid vaues are: HTTP Tenet Seria Recipient of the e-mai. E-mai account to which the test e-mai has been sent. Logged date and time. The new date and time defined by the user. The name of the message queue that ran out of its capacity. Vaid vaues are: QUEUE_ QUEUE_TRAP QUEUE_SET_HID The name of the task that caused an error. Vaid vaues are: TASK_HTTPD TASK_SHUT_HID TASK_SHUT_HOST TASK_ TASK_TRAP TASK_PER_ TASK_SNTP TASK_SENSOR TASK_FILESYSTEM ASK_DISCOVERY TASK_LINK_STATUS TASK_HTTPD_LIGHT Identifying name of outet. The user-defined name of the factory group If the actions isted in this tabe do not resove the probem, contact customer service or a oca representative for guidance and/ or repacement (see Contacting Service and Support on page 5). Eaton Advanced epdu Troubeshooting Guide P Rev

22 Troubeshooting Error Messages This section provides error message troubeshooting for the Advanced epdu modes. Tabe 9 ists faut conditions, potentia causes, and possibe troubeshooting actions you can take in response to probems. Tabe 9. Error Message Troubeshooting Probem Possibe Root Cause Primary Actions Faied to retrieve data from the Network Management Card. Retry ater. Request sent to refresh the Web interface content faied 1 - Refresh the page manuay (F5) or wait unti the auto-refresh occurs (approximatey 30 seconds). 2 - Confirm that you can ping the Network Management Card. 3 - If the issue persists, check the foowing: epdu instaation and Ethernet cabe IP addresses of the Network Management Card from the epdu LCD screen menus network and access settings of your Network Management Card from the RS-232 interface your network configuration and network state Faied to upoad the fie Configuration fie upoad procedure faied 1 - Try to upoad the configuration fie again. Faied to send a request to the Network Management Card. Retry ater. You do not have the required permissions to execute this action. Password and Confirm Password don't match. Negative vaues are not accepted. Configuration request faied User is not ogged in with the appropriate permissions (security eve) to execute the action User entered different vaues in the Password and Confirm Password fieds User entered a negative vaue in a fied that aows ony zero or positive vaue 2 - Check the configuration fie content. It must conform to the XML format and the maximum sizes are: Kbytes for the Network Management Card configuration fie 6 Kbytes for the epdu configuration fie 1 - Try to upoad the configuration fie again for the operation that just faied. 2 - Confirm that you can ping the Network Management Card. 3 - If the issue persists, check the foowing: epdu instaation and Ethernet cabe IP addresses of the Network Management Card from the epdu LCD screen menus network and access settings of your Network Management Card from the RS-232 interface your network configuration and network state 1 - Log out and then og in again with an authorized account. 1 - Enter the same vaue in the Password and Confirm Password fieds. 1 - Enter a zero or positive vaue. Be sure not to eave empty fieds. Mandatory fieds not competed propery 1 - Enter a vaue for each mandatory fied. The minimum password ength is 5 User entered a password with ess than Enter a password with a minimum of 5 characters. characters. characters Eaton Advanced epdu Troubeshooting Guide P Rev

23 Troubeshooting Tabe 9. Error Message Troubeshooting (Continued) The minimum authentication password ength is 8 characters. The maximum authentication password ength is 24 characters. The minimum privacy key ength is 8 characters. The maximum privacy key ength is 24 characters. Probem Possibe Root Cause Primary Actions User entered an authentication password for a Simpe Network Management Protoco Version 3 User-based Security Mode (SNMPv3 USM) user with an incorrect number of characters User entered a privacy key for a SNMPv3 USM user with an incorrect number of characters 1 - Enter a password with a minimum of 8 characters and a maximum of 24 characters. 1 - Enter a key with a minimum of 8 characters and a maximum of 24 characters. If the actions isted in this tabe do not resove the probem, contact customer service or a oca representative for guidance and/or repacement (see Contacting Service and Support on page 5). Accessories This section provides EMP and Cord Retention Bracket accessory troubeshooting for the Advanced epdu modes. (Accessories are optiona and must be purchased separatey.) Tabe 10 ists faut conditions, potentia causes, and possibe troubeshooting actions you can take in response to probems.! IMPORTANT Be aware that restarting or powering-off the epdu wi turn off power to a connected oads and equipment. Tabe 10. Accessories Troubeshooting Probem Possibe Root Cause Actions EMP (P/N: EMP001): No temperature and/or humidity information dispays on the interface after connection to the epdu Cabe retention tray (P/N: KBLT01): Mounting is impossibe Communication issue: no data is provided to the epdu EMP faiure 1 - Check the cabes and connection as specified in the Eaton Advanced epdu User s Guide. (Ensure that the EMP connection is made to the seria port.) Verify that temperature and/or humidity information dispays on the Web interface. 2 - Restart the Network Management Card by pushing the recessed reset button and waiting 40 seconds for the connection to be re-estabished. Verify that temperature and/or humidity information dispays on the Web interface. Attention: This wi power off the oads. 3 - Restart the Network Management Card by pushing the recessed reset button and waiting 40 seconds for the connection to be re-estabished. Verify that temperature and/or humidity information dispays on the Web interface. Attention: This wi power off the oads. 1 - Ony use P/N: KBLT01. Visit epdu for more information. Tray does not fit or does not appear to be designed to fit the epdu configuration Tray is defective If the actions isted in this tabe do not resove the probem, contact customer service or a oca representative for guidance and/or repacement (see Contacting Service and Support on page 5). Eaton Advanced epdu Troubeshooting Guide P Rev

24 Chapter 3 Safety Warnings IMPORTANT SAFETY INSTRUCTIONS SAVE THESE INSTRUCTIONS This manua contains important instructions that you shoud foow during instaation and operation of the Eaton Advanced Encosure Power Distribution Unit (epdu). Pease read a instructions before operating the equipment and save this manua for future reference. DANGER This epdu contains LETHAL VOLTAGES. A repairs and service shoud be performed by AUTHORIZED SERVICE PERSONNEL ONLY. There are NO USER SERVICEABLE PARTS inside the epdu. SYSTEMS SHOULD ONLY BE INSTALLED, TESTED, AND CONFIGURED BY A COMPETENT PERSON. IT IS ESSENTIAL THAT THIS EQUIPMENT IS CONNECTED TO AN ELECTRICAL SUPPLY THAT HAS PROTECTIVE GROUND CONDUCTOR. CAUTION To reduce the risk of fire or eectric shock, insta this epdu in a temperature and humidity controed, indoor environment, free of conductive contaminants. Ambient temperature must not exceed 50 C (122 F). Do not operate near water or excessive humidity (90% maximum). Do not use a two-wire power cord in any product configuration. Test AC outets at your computer and monitor for proper poarity and grounding. Use ony with grounded outets at both the computer and monitor. When using a backup UPS, power the computer, monitor, and appiance off the suppy. The instaation power outet used for the power suppy to this equipment must be instaed near the equipment and must be easiy accessibe. When instaing this product, it is essentia that the distribution circuit suppying the product is protected by a branch circuit protection device with a maximum rating to suit the product maximum rating. TO ISOLATE THIS EQUIPMENT, DISCONNECT THE POWER SUPPLY PLUG. This power distribution unit is intended for providing power to equipment ony. Secondary (sateite) power strips sha not be connected to the outets. This product has been designed to conform to the atest safety requirements. In addition to compiance with standards for genera use, it has been factory configured for use in rack mounting environments, aiding the instaer to provide systems compiant with reevant standards. CAUTION This product contains a ithium battery on the interna Network Management Card: The battery is not user-repaceabe. However, there is risk of exposion if battery is repaced by an incorrect type. The battery is not user-repaceabe. However, ensure that used batteries are disposed of according to the instructions. For more information, contact your oca recycing/reuse or hazardous waste center for proper disposa information. Eaton Advanced epdu Troubeshooting Guide P Rev

25 Chapter 4 Warranty Two-Year Limited Warranty (USA and Canada) Eaton Encosure Power Distribution Units (epdus) WARRANTOR: The warrantor for the imited warranties set forth herein is Eaton Corporation, an Ohio Corporation Company ( Company ). RACKMOUNTED LIMITED WARRANTY: This imited warranty (this Warranty ) appies ony to the origina End-user (the End-user ) of any Eaton Rackmounted Power Distribution Units (the Product ) purchased on or after June 1, 2004, and cannot be transferred. This Warranty appies even in the event that the Product is initiay sod by Company for resae to an End-user. LIMITED WARRANTY PERIOD: The period covered by this Warranty for the Product instaed [and currenty ocated] in the fifty (50) United States, the District of Coumbia and Canada is twenty-four (24) months from the date of purchase. WHAT THIS LIMITED WARRANTY COVERS: The warrantor warrants that the Product (the Warranted Item ) is free from defects in materia and workmanship. If, in the opinion of Company, a Warranted Item is defective and the defect is within the terms of this Warranty, Company s soe obigation wi be to repair or repace such defective Warranted Item (incuding by providing service, parts and abor, as appicabe), at the option of Company. PROCEDURES FOR REPAIR OR REPLACEMENT OF WARRANTED ITEMS: Standard Product: Defined as epdu product with the product number sequence PWxxxxxxxxxx, (whereas x can be any vaue). The Warranted item wi be repaced by the Company. Custom Product: Defined as epdu product with any product number sequence that does not equa a standard product as noted above. The Warranted item wi be repaired at a Company site or such other ocation as determined by Company. If the Warranted Item is to be repaced by Company, and the End-user suppies a credit card number or purchase order for the vaue of the repacement Product, Company wi use commerciay reasonabe business efforts to ship (via standard ground shipment and at no cost to the End-user) the repacement Warranted Item to the End-user within one (1) business day after Company receives notice of the warranty caim. In such case, the End-user must return (at Company s expense) the defective Warranted Item to Company in the same packaging as the repacement Warranted Item received by the End-user or as otherwise instructed by Company. If Company does not receive the defective Warranted Item, Company wi either charge the End-user s credit card, or send the End-user an invoice (which the End-user agrees to pay), for the vaue of the repacement Product. If the Warranted Item is to be repaced by Company, but the End-user is unwiing or unabe to suppy a credit card number or purchase order for the vaue of the repacement Product, Company wi use commerciay reasonabe business efforts to ship (via standard ground shipment and at no cost to the End-user) the repacement Warranted Item to the End-user within one (1) business day after Company receives the defective Product from the End-user. In any case, Company wi provide shipping instructions and wi pay its designated carrier for a shipping charges for return of defective equipment and repacement of Warranted Items. Any returned Warranted Item or parts that are repaced may be new or reconditioned. A Warranted Items returned to Company and a parts repaced by Company sha become the property of Company. WHAT THIS LIMITED WARRANTY DOES NOT COVER: This Warranty does not cover any defects or damages caused by: (a) faiure to propery store the Product before instaation; (b) shipping and deivery of the Product if shipping is FOB Factory; (c) negect, accident, abuse, misuse, misappication or incorrect instaation; (d) repair or ateration not authorized in writing by Company personne or performed by an authorized Company Eaton Advanced epdu Troubeshooting Guide P Rev