ALCATEL-LUCENT RAINBOW TM

Transcription

1 P R O D U C T I O N N O T E ALCATEL-LUCENT RAINBOW TM PRODUCTION NOTE - Rainbw SEPTEMBER, 26 TH 2016 Authr: Custmer Care & Prgrams/Operatins - Clud Services Target audience: ALE Beta-Tests Champins/ End Custmer Administratr

2 Disclaimer This dcumentatin is prvided fr reference purpses nly. While effrts were made t verify the cmpleteness and accuracy f the infrmatin cntained in this dcumentatin, this dcumentatin is prvided as is withut any warranty whatsever and t the maximum extent permitted. In the interest f cntinued prduct develpment, ALE Internatinal reserves the right t make imprvements t this dcument and the prducts it describes at any time withut ntice r bligatin. Cpyright 2016 ALE Internatinal. Distributin f substantively mdified versins f this dcument is prhibited withut the explicit permissin f the cpyright hlder. Distributin f the wrk r derivative f the wrk in any standard (paper) bk frm fr a cmmercial purpse is prhibited unless prir permissin is btained frm Alcatel-Lucent. Alcatel-Lucent, OmniPCX, and OpenTuch and Rainbw are either registered trademarks r trademarks f Alcatel-Lucent. All ther trademarks are the prperty f their respective wners.

3 Alcatel-Lucent Rainbw Prductin Nte Cntents Glssary Intrductin Overview Histry Related dcuments What s new Web Apps Mbile Apps Server PBX agent (Telephny Features) Limitatins, Restrictins and wrkarunds Multi User Chat (MUC) Web Apps Mbile Apps PBX agent Tested Operating Systems (Brwser & Mbile) Editin ALE Internatinal 3

4 Alcatel-Lucent Rainbw Prductin Nte Glssary 1PCC: First Party Call Cntrl ALE: Alcatel-Lucent Enterprise API: Applicatin Prgramming Interface App: Applicatin CAPEX: CAPital EXpenditure ICT: IM : ios: IT: Infrmatin and Cmmunicatins Technlgy Instant Messaging Apple Operating System fr iphne Infrmatin Technlgy MUC : Multi User Chat OSX : Apple Operating System fr MAC PBX: Private Branch Exchange PSTN: Public Switched Telephne Netwrk Editin ALE Internatinal 4

5 Alcatel-Lucent Rainbw Prductin Nte 1 Intrductin The traditinal PBX & traffic markets are evaprating in the clud. At the same time, custmers are asking fr mre intensive cllabratin. Actually, 71% f cmpanies find that knwledge sharing is critical fr their rganizatin, and that their cllabratin tls have pr ergnmics, d nt interperate, and need t be available frm anywhere (surce NetMediaEurpe). This calls fr a innvative wrkplace cllabratin service, which enables crsscmmunity interactins, beynd cmpany-brders, with seamless integratin int existing ICT assets. Alcatel-Lucent Enterprise (ALE) is intrducing Alcatel-Lucent Rainbw, an verlay clud service perated by ALE. Rainbw ffers cntact management, presence, persistent messaging, audi/vide, screen & file sharing, with PSTN terminatin and API penness t integrate with existing custmer PBXs, machines and apps. Benefits fr custmers / users - Users & business line wners: New cllabratin services fr greater team cllabratin beynd cmpany brders (nsite / ffsite / pen t any business cmmunity) acrss hetergeneus cmpany sites (independent frm existing ICT asset) frictinless adptin autnmus & self-management f users cmmunity (independent frm IT) - IT: Click-t deply Enterprise-grade (admin, cntainment, privacy) Integratin with existing telephny (investment prtectin) & with 3rdparty apps (biz prcess) - Finance: Subscriptin based (n capex) Reduce telecm csts Supprt: Free with ALE supprt fr users Editin ALE Internatinal 5

6 Alcatel-Lucent Rainbw Prductin Nte 2 Overview The present dcument prvides technical infrmatin abut the prmtin t Prductin f Rainbw Slutin v It cntains several infrmatin: What s new intrduces the cmpnents delivered as well as the evlutins since the previus delivery; Things yu need t knw describes the cmpnents sftware envirnments and ther infrmatin yu need t knw befre using this release; Limitatins, restrictins and wrkarunds describes implemented feature limitatins and issues assciated with this release. 3 Histry Mdificatins Date Editin Creatin f dcument fr Slutin versin /06/2016 Ed 01 Update f dcument fr Slutin versin /06/2016 Ed 02 Update f dcument fr Slutin versin /07/2016 Ed 03 Update f dcument fr Slutin versin /07/2016 Ed 04 Update f dcument fr Slutin versin /08/2016 Ed 05 Update f dcument fr Slutin versin /09/2016 Ed 06 Update f dcument fr Slutin versin /09/2016 Ed 07 Update f dcument fr Slutin versin /09/2016 Ed 08 Update f dcument fr Slutin versin /09/2016 Ed 09 Update f dcument fr Slutin versin /09/2016 Ed 10 4 Related dcuments [1] BU Clud Custmer Care - Technical Infrmatin - Hw t reset yur passwrd.pdf [2] BU Clud Custmer Care - Technical Infrmatin - Hw t find my lgs.pdf Editin ALE Internatinal 6

7 Alcatel-Lucent Rainbw Prductin Nte 5 What s new The main purpse f this delivery is: T release the new Andrid versin bringing tw main new features n Andrid which are the Multi-User Chat and the Frgt Passwrd. T pen the WebRTC actin bar n Desktp app n Mac OS as well (15896). Emily s supprt is nt anymre in the cntact list. Emily is seen as a service and users can access t Emily s services in the cntact pane nly. and t fix issues encuntered in previus versins: Mbile numbers are nw well presented n Andrid vcard (13247) Better management f emticns n Andrid (14136, 14230) Here are the versins f the different cmpnents building the Slutin. Rainbw Web Emily (new) Desktp Win/OSX (new) Admin Prtal ios PBX agent Andrid (new) Editin ALE Internatinal 7

8 Alcatel-Lucent Rainbw Prductin Nte 5.1 Web Apps Like fr Desktp App n Windws, Mac OS App als cntain nw the actin displayed n the tp f the user s screen when WebRTC calls and desktp sharing are perfrmed. The bjective is t remind the user the type f nging call and t quickly access t the cmmands ffered fr this type f cmmunicatin such as adding r remving vide, muting r un muting, sharing r un-sharing the screen. On audi calls On vide calls On desktp sharing Presenter view Viewer bar (when Rainbw is minimized) Emily (e-supprt) rbt reliability has been imprved and is nt cnsidered any mre as a cntact but as a service. As a result, the access t the supprt is nw ffered in the cntact pane nly: Clicking n the link, will pen, as usual, a cnversatin with Emily. Editin ALE Internatinal 8

9 Alcatel-Lucent Rainbw Prductin Nte 5.2 Mbile Apps Andrid New Multi User Chat feature Andrid user can : display All bubbles, r nly My bubbles (see a ) display the attendee(s) f a bubble : in selecting the vcard buttn f a bubble (see b ), he is able t see the Attendees f a bubble. He will als see the Pending invitatins (invited attendees wh did nt yet accept t jin the bubble) f the bubbles he is the wner (bubbles in My bubbles ). create a bubble (see c ) : fill in the Bubble Name, the Bubble tpic (ptinal) and add attendee(s). d actins n his bubble(s) : add an attendee t the bubble (see d ) a b d c Editin ALE Internatinal 9

10 Alcatel-Lucent Rainbw Prductin Nte delete an attendee (see e ) : lng click n the attendee, then click n the garbage in the upper right crner t validate the deletin f the selected attendee. update the bubble tpic delete a bubble (see f ) ) all attendees f the bubble must be deleted befre. jin a bubble created by smene else : either thrugh acknwledgement f the Andrid invitatin (see g ) r thrugh validatin f the Pending invitatin in the All tab f the Bubble menu (see h and i ). leave a bubble created by smene else (see j ). e f g Editin ALE Internatinal 10

11 Alcatel-Lucent Rainbw Prductin Nte h i j Add end user license agreement at first cnnectin An end user agreement text is nw displayed when yur Rainbw applicatin is installed fr the first time n yur Andrid. Yu can accept the EULA, r nt (in this case, Rainbw applicatin will nt pen). Editin ALE Internatinal 11

12 Alcatel-Lucent Rainbw Prductin Nte Manage frgt passwrd prcess Lst yur passwrd? is nw peratinal n the cnnectin screen. When clicking n it (step a), yu will be invited t enter an address (step b). A 4 digits cde will be sent t this address. Yu have t enter this cde, as well as yur new passwrd in the next and last screen (step c). a b c Manage autmatic Rainbw versin upgrade at cnnectin Frm nw, at cnnectin phase, if a mre up t date Andrid versin is available, it will be prpsed t yu. This feature is available frm Andrid versin Editin ALE Internatinal 12

13 Alcatel-Lucent Rainbw Prductin Nte Display phne numbers in cntact vcard and enable t start gsm call Phne numbers f a cntact vcard can nw be called. Just click n the crrespnding line (fr ex. Prfessinal mbile) and a GSM phne call will be initiated. Take care : switch n the Phne setting in the applicatin manager/rainbw/permissins/ Enable t change yur wn phne number(s) It is nw pssible t edit and change yur phne numbers (wrk phne, wrk cell, persnal phne r persnal cell number) thrugh the Andrid applicatin. Change f phne numbers is accessible thrugh User Infrmatin entry. Editin ALE Internatinal 13

14 Alcatel-Lucent Rainbw Prductin Nte Acknwledge messages r mute ntificatins thrugh the Andrid native ntificatins User can nw acknwledge the messages thrugh the Andrid native ntificatins mechanism.(see a ) He can als mute r unmute the next cming messages thrugh h the speaker buttn (see b ). The strikethrughh speaker buttn means that messages are received in mute mde (meaning n phne vibratin and n sund). This setting can be retrieved in settings menu, under User preferences and then Activatin ntificatin (see c ). Clicking n this buttn allws t switch t the unmute mde (speaker appears, Vibrate and Sund settings are switched n in settings menu/ User preferences/ /Activatin ntificatin sub menu. a b c Editin ALE Internatinal 14

15 Alcatel-Lucent Rainbw Prductin Nte ios mbiles Nthing t reprt 5.3 Server Nthing t reprt 5.4 PBX agent (Telephny Features) Nthing t reprt Editin ALE Internatinal 15

16 Alcatel-Lucent Rainbw Prductin Nte 6 Limitatins, Restrictins and wrkarunds This chapter presents the knwn limitatins r restrictins applied t this delivery. It will prpse a wrkarund when identified. 6.1 Multi User Chat (MUC) In Multi-User Chat, the unread messages ntificatins are functinal nly fr invitatins and nt fr messages themselves. MUC is nt yet ffered n Andrid App Sme mix f languages might still be present n ios App On ios APP, when sliding a bubble, by mistake Delete is prpsed fr a member in additin t Leave, chsing this will remve the bubble frm the list but nt frm the server On ios remving messages in a bubble is nt pssible A user f the cmpany Default cannt be added in a bubble f a user belnging t a Private cmpany When adding participants t a bubble, the searched users list bx is badly displayed when result exceeds 5 entries 6.2 Web Apps Screen sharing is nly ffered n Windws Desktp App, nt n OSX desktp neither in Web App Quality f WebRTC calls n Firefx is nt prperly handled During enrllment prcess, a dmain name can nly be assciated t ne single cmpany 12905/13845 Away presence nt always refreshed wisely after a cnnectin with the mbile Smetimes the user remains busy after a webrtc call Outlk add-in installatin and un-install is cmbined with Desktp and cannt be perfrmed separately On the Desktp app : smetimes the Release buttn is nt refreshed at the end f a call Editin ALE Internatinal 16

17 Alcatel-Lucent Rainbw Prductin Nte 14607/14662: Fr unidentified reasns (yet) the file transfer smetimes fail One need t click several times n the Ntificatin Accept smene t jin his netwrk t clse it N Missed call message is sent t a user wh has nt accepted a screen sharing request Lgin and are truncated in 'My Prfile' screen The "Busy sharing" presence status might be lst after stpping a slide shw 15555/15976 Despite the imprvements netwrk discnnectin and recnnectin might cause unexpected behavir (IM duplicated, need t restart the Desktp app) Outlk plugin authrizes t initiate a WebRTC call t a user "Online Mbile", the call arrives n where 15341/15495/15930 Despite the imprvements delivered sme imperfectins are still present n presence especially n busy sharing, DND presentatin r after a PBX call The search actin desn t lk int user s rster fr prviding results, it culd be prblematic in crss cmpany cases As a result f migratin f Emily frm a cntact t a service, Emily will disappear frm users cntact list and frmer messages and cnversatins will be lst. 6.3 Mbile Apps Andrid Andrid Rainbw Applicatins still suffer frm t high pwer cnsumptin this issue is under fix and will be delivered in the cming weeks The App still suffers frm sme presence incnsistencies. ios ios Rainbw Applicatins still suffer frm t high pwer cnsumptin this issue is under fix and will be delivered in the cming weeks A cnversatin is pushed at the end f the cnversatin list when it is cleaned The IM cunter n the Rainbw icn desn t give always the gd value in case f IM sent during user s discnnectin. Editin ALE Internatinal 17

18 Alcatel-Lucent Rainbw Prductin Nte Smetimes Presence status is nt up t date in Multi device cnfiguratin 6.4 PBX agent The transfer is wrking nly in 1 PCC because the Clients dn t ffer this service The transfer in ringing state is nt functinal since ne call-id remains blcked in the Agent The call deflect is nt wrking when bth devices are mnitred (ne call-id stay blcked. Deflect is used in case f dynamic frward t Vice mail r during a call pick-up n a set cnfigured in Tandem After the Prductin upgrade, the Agent may suffer frm cnnectins issues, a reset will be needed t fix this issue. 6.5 Tested Operating Systems (Brwser & Mbile) OS / Brwser / Devicee Windws Mac OSX Chrme Firefx ios Andrid Versins Win 7 Enterprise SP1 Win 10 Enterprise v1511 El Capitan / The fllwing brwsers versins are supprted: Firefx 45 and abve Chrme 49 and abve - End f Dcument - Editin ALE Internatinal 18