User s Guide for Express and Select Class Printers

Transcription

1 User s Gude for Express and Select Class Prnters ImageCard and UltraGrafx Seres June 2000 Part No

2 Lablty statement Regulatory complance Trademark acknowledgments Propretary Notce Please note and heed the WARNING and CAUTION labels that have been placed on the equpment for your safety. Please do not attempt to operate or repar ths equpment wthout adequate tranng. Ths Datacard product has been bult to the hgh standards of Datacard Corporaton. See Safety and complance on page A-1 for the statement of lablty. Ths Datacard product conforms to regulatory requrements as specfed n North Amerca and Europe. See Safety and complance on page A-1 for detaled regulatory complance nformaton. Trademark, servce mark, and copyrght acknowledgments are lsted n Safety and complance on page A-1. All drawngs and nformaton heren are the property of Datacard Corporaton. Copyrght 2000 Datacard Corporaton. All rghts reserved. Revson Log: Revson Date Affected Pages Descrpton of Changes A Jan. 99 All Intal release B June 2000 All Updated organzaton, added unpackng and part number nformaton Datacard Bren Road West Mnnetonka, MN Fax: Datacard Corporaton. All rghts reserved. Prnted n the Unted States of Amerca.

3 Contents Chapter 1: Overvew About ths manual Audence About the Express or Select prnter Prnter models Prnter features PC and software specfcatons Chapter 2: Gettng started General requrements Selectng the ste Electrcal requrements Physcal requrements Envronmental requrements Unpackng the prnter Who to call for assstance Connectng the prnter Loadng cards Loadng the prnt rbbon Powerng on the system Installng the prnter drver Installng the Wndows 95/98 prnter drver Installng the prnter drver on Wndows NT Setup tps Makng and evaluatng test cards Prnter test card Chapter 3: Usng the prnter Workng wth prnter settngs and data Settngs and data for Wndows NT Settngs and data for Wndows Usng the Status Montor Openng and usng the Status dalog box Vewng Status Montor nformaton Makng cards Removng cards Respondng to messages Shuttng down the system Chapter 4: Mantanng the prnter Usng the prnter cleanng card Usng the duplex cleanng card Usng the magnetc strpe cleanng card Cleanng the prnter rollers Cleanng the prnthead Replacng the prnthead cartrdge User s Gude for Express and Select Prnters

4 v Chapter 5: Advanced Informaton Renstallng the prnter drver Remove the exstng prnter drver Installng two prnters (Wndows 95/98) Usng two prnters Network prntng Requrements for local prnter sharng Prnter and PC setup Settng up prntng over the network Installng the prnter drver on the clent PC Perform management tasks at the host PC Usng the prnter from the clent PC Changng the type of prnt rbbon Change the prnt rbbon Change the Prnt Rbbon Type settng Change the card desgn Change the prnthead Change prnthead settngs Prnt sample cards When to make changes Changng operatonal settngs Chapter 6: Troubleshootng If you thnk the prnter s not workng Problems wth card appearance Prnt staton Topcoat appled usng the prnt rbbon Obtanng servce When to obtan servce Packng the prnter for shppng Appendx A: Safety and complance A-1 Regulatory complance A-1 Notce for USA (FCC notce) A-1 Notce for Canada (CSA) A-1 Notce for Europe A-1 Notce to Users of Prnters Equpped wth Contactless Smart Card Coupler A-1 Lablty statement A-2 Safety A-2 Safe envronment A-2 Safe human nterface A-2 Acknowledgments A-3 Appendx B: Supples and cards B-1 Personalzaton supples B-1 Prnt rbbons B-1 Supply roll storage B-2 Cards B-2 Card specfcatons B-2 Card sze B-3 User s Gude for Express and Select Prnters

5 v Card materal B-3 New cards preferred B-3 Pre-punched cards B-4 Card qualty gudelnes B-4 Card storage specfcatons B-5 Cleanng supples B-5 Prnter cleanng card B-5 Duplex cleanng card B-6 Magnetc strpe cleanng card B-6 Ctrus solvent B-6 Prnter drver dskettes B-6 Ant-statc wrst strap B-6 Prnter components B-7 Prnthead cartrdge B-7 Interface cable B-7 Power cord B-8 Smart card seral cable B-8 Prnt rbbon cartrdge B-9 Card cartrdge B-9 Fuse B-10 Appendx C: PC settngs C-1 PC settngs for all operatng systems C-1 Confgurng the ECP parallel port C-1 PC settngs for Wndows NT C-3 Settng port values C-3 Settng prnter permssons C-3 Settng a smart card seral port Wndows NT C-4 PC settngs for Wndows C-6 Settng port values C-6 Settng a smart card seral port Wndows C-7 Appendx D: Magnetc strpe encodng D-1 IATA, ABA, and TTS character sets D-1 NTT character set D-2 Magnetc Strpe settngs used by the Express or Select prnter D-3 User s Gude for Express and Select Prnters

6 1Overvew 1 The Express or Select prnter, ncludng a descrpton of the prnter, the models avalable, and ther components Specfcatons for the PC used wth the prnter and the software that runs on the PC Ths chapter presents the followng: The purpose of ths manual Who should use ths manual

7 1-2 Overvew About ths manual Audence Ths manual provdes detaled nformaton about the Datacard Express or Select Class photo ID prnter. It also explans how to nstall, use, and mantan the prnter and ts prnter drver. To perform the procedures n ths manual, you must have the followng sklls: Ablty to read and understand wrtten and graphcal nstructons Ablty to operate a personal computer (PC) Experence wth Mcrosoft Wndows 98 or Wndows NT Ablty to load supples Ablty to perform smple troubleshootng usng wrtten and graphcal nstructons Datacard-authorzed servce personnel also use ths manual. About the Express or Select prnter Prnter models The Express or Select photo ID prnter ncludes the prnter and a prnter drver whch runs on a PC. The prnter uses supples such as prnt rbbon and blank cards when prntng cards. The Express or Select prnter prnts full-color or monochrome mages on one or both sdes of PVC cards. The mages prnted can nclude photos, text, logos, barcodes and dgtzed sgnatures. The prnter can also encode data on a card's magnetc strpe and program a smart card chp on a card. (These steps are commonly called personalzng the card.) Magnetc strpe encodng and smart card programmng are optons that can be purchased as part of the prnter. The prnter drver receves dgtal nformaton from a card creaton applcaton and processes the data to send to the prnter. When the prnter receves the data, t prnts the card. The drver keeps track of the progress of the card n the prnter, and sends data for the next card as soon as the prnter s ready and the data s avalable. See PC and software specfcatons on page 1-8 for more nformaton about the prnter drver and the PC on whch t runs. Several models of the prnter are avalable. ImageCard prnters can prnt full-color or monochrome mages, whle UltraGrafx prnters can prnt only monochrome mages. A prnter can be ordered wth the followng optonal modules: Magnetc strpe module, for ether 3-track encodng or sngle-track NTT encodng. The module s nstalled n-lne wth the prnt operaton. It encodes data on the magnetc strpe and then verfes the data.

8 Overvew 1-3 Smart card module. The smart card module s avalable wth a contact coupler. The Select 2 prnter s avalable wth a contactless (RF) coupler. Both prnters are avalable wth a contact staton wth external coupler. A custom smart card applcaton can use the module to ntalze and program the smart card chp on a card. Duplex module, avalable on Select Class prnters, whch can automatcally prnt on both sdes of the card. Table 1-1 lsts the models and ther features. Table 1-1: Express or Select prnter features avalable Model name Colors prnted Duplex module Magnetc strpe # Smart Card # ImageCard E Full color or monochrome No Yes # Yes # ImageCard S Full color or monochrome No Yes # No ImageCard S2 Full color or monochrome Yes Yes # Yes # UltraGrafx E Monochrome only No Yes # Yes # UltraGrafx S Monochrome only No Yes # No UltraGrafx S2 Monochrome only Yes Yes # Yes # #. Optonal. Only one opton--ether magnetc strpe or smart card--can be nstalled n a prnter. Monochrome prntng uses a rbbon wth a sngle color, such as black. To optmze monochrome prntng, use a monochrome prnthead cartrdge. An exstng prnter cannot have optons added; optons must be factory-nstalled. Fgure 1-2 shows the E and S models of the Express or Select prnter. The ImageCard and UltraGrafx prnters have the same appearance.

9 1-4 Overvew ce0001 Fgure 1-2: E and S models of the Express or Select prnter Fgure 1-3 shows the S2 model of the Express or Select prnter. The ImageCard and UltraGrafx prnters have the same appearance. Prnter features Fgure 1-3: S2 model of the Select Prnter Use the nformaton n ths secton to dentfy the features and controls you use on the prnter.

10 Overvew 1-5 Top cover Status lght Card cartrdge Excepton card slot Card output stacker Ready button Power button Front of the prnter Top cover Status lght Card cartrdge Fgure 1-4: Front of the Express or Select prnter Fnd the followng on the outsde of the prnter: The cover protects the nternal parts of the prnter from dust and debrs. It also lessens the sound from the prnter. The status lght ndcates that the prnter s processng data, ready to receve data, or n an error condton. When the status lght s steady green, the prnter s on and ready to prnt cards. When the status lght blnks green, the prnter s recevng data from the PC, s prntng, or s paused. When the status lght blnks yellow, the prnter has dentfed a problem and stopped. The status lght can turn red on rare occasons. If ths happens, contact your servce provder promptly for assstance. The card cartrdge holds blank cards to prnt. It holds about 100 cards (wth a nomnal thckness of nches (0.76 mm)). At the bottom of the card cartrdge, the excepton card slot allows you to nsert a sngle card that s dfferent from the cards n the card cartrdge.

11 1-6 Overvew Card output stacker Ready button Power button Insde the prnter The card output stacker holds the cards after they have been processed. Both completed cards and rejected cards go to the card output stacker. The Ready button allows you to pause the prnter whle prntng a card, to clear an error condton, to cancel a prnt job and delete all data for the job, or to create a prnter test card. To pause the prnter, press and hold the Ready button for three seconds or less. Any cards beng prnted complete the current operaton and stop. The status lght contnues to blnk green whle the prnter s paused. Press the Ready button to resume prntng. If the prnter s paused and a message box s dsplayed on the PC, use the buttons on the message box to clear the message. If you press the Ready button to clear the error, the current prnt job s cancelled. If you press the Ready button to clear a pause condton, the job s not cancelled. To cancel and clear the current prnt job, press and hold the Ready button for between three and ten seconds. When the sound changes tone, release the Ready button. The job s cleared from prnter memory and the card s ejected. You can verfy that the prnter s workng correctly by makng a prnter test card. See Makng and evaluatng test cards on page 2-15 for more nformaton. Use the Power button to power on or power off the prnter. Open the cover to fnd the followng on the nsde of the prnter.

12 Overvew 1-7 Top cover Duplex module and door Swng arm Prnthead cartrdge Prnt rbbon cartrdge Manual card feed knob ExpPart Duplex module and door Swng arm Prnthead cartrdge Prnt rbbon cartrdge Manual card feed knob Fgure 1-5: Internal parts of the Express or Select prnter On the S2 prnter model, ths area contans the duplex mechansm, whch turns the card over for prntng on both sdes. The swng arm opens to gve you access to the prnthead cartrdge and prnt rbbon cartrdge. Push down on the left (curved) end of the swng arm to open t. The prnthead, contaned n the prnthead cartrdge, uses heat and pressure to transfer dye and other materal from the prnt rbbon to the card. The prnthead cartrdge s replaceable. The prnt rbbon cartrdge holds the prnt rbbon. The manual card feed knob turns to move a card along the card transport track. Use t to release stuck cards n the prnt module.

13 1-8 Overvew Back of the prnter Fgure 1-6 shows the back of the Express or Select Class prnter: ECP parallel port Power receptacle Smart card seral port(s) Fan Fgure 1-6: The back of the Express or Select prnter Fnd the followng on the back of the prnter: Use the ECP parallel port to connect the prnter's nterface cable to the PC. Ths s the receptacle for connectng the power cable. On prnters equpped wth the smart card opton, use these connectors for the seral cable from the PC or contact staton that carres the data to encode on the smart card chp. PC and software specfcatons ECP parallel port Contactless smart card Contact smart card Power receptacle The Express or Select prnter must be used wth a PC that runs the prnter drver. The PC also runs a card creaton applcaton that captures and organzes the data to appear on each card.

14 Overvew 1-9 To support the prntng speed that the Express or Select prnter can delver, the PC must meet the followng requrements: Have a 233 MHz (or faster) Pentum MMX-, Pentum II- or Pentum III -compatble processor The PC resources, ncludng processor speed, memory, and avalable hard dsk space, can have a dramatc effect on card processng speed. For faster card prntng, use a 450 MHz or faster processor wth 128 MB of RAM. Have an enabled ECP parallel port Have at least 64 MB of memory (RAM) Have a dskette drve to nstall the prnter drver Have 50 MB or more of hard dsk space avalable to store the prnter drver and provde workng space for preparng card data Have one of the followng operatng systems: Wndows 95 or 98 Wndows NT 4.0 wth servce pack 4 or hgher The PC must also have a card creaton applcaton that formats and prepares the card data. For the PC requrements of your card creaton applcaton, see the applcaton's documentaton.

15 2Gettng started Ths secton descrbes how to nstall and set up the Datacard Express or Select Class photo ID prnter. It descrbes: General requrements for usng the prnter 2 Selectng the ste Unpackng the prnter Who to call for assstance Connectng the cables Loadng supples, ncludng cards, and prnt rbbon Powerng on the prnter Installng the prnter drver Prntng test cards General requrements When choosng a ste for the Express or Select prnter and ts supples, consder the followng general requrements: Keep all dust, drt, food, lquds, etc. away from the Express or Select prnter at all tmes. Keep the top cover closed at all tmes, except when changng supples, fxng problems, or performng mantenance. Do not use supples or cards that have been dropped on the floor or have otherwse become contamnated. Keep paper and foregn materals off the Express or Select prnter. Do not block the back ar vents or fan openng on the Express or Select prnter. Place the Express or Select prnter on a stable platform; keep t off the floor. Place the Express or Select prnter away from drect sunlght. Place the Express or Select prnter away from heatng ducts, blowers, or other ar vents. Do not use the Express or Select prnter for purposes other than ts ntended use. When cleanng around the Express or Select prnter, prevent debrs from enterng the prnter.

16 2-2 Gettng started Selectng the ste Place the Express or Select prnter n a clean offce envronment, protected from any type of constructon. Store all supples (rbbons, cards, etc.) n the orgnal packagng untl loaded n the cartrdges. Keep the orgnal packagng closed. Store all supples n a clean, cool, dry locaton. See Supply roll storage on page B-2 for nformaton about the storage envronment for Express or Select supples. After meetng general requrements, the ste for the Express or Select prnter should meet the electrcal, physcal, and envronmental requrements of the prnter. Fnally, be sure to select an approprate ste for prnter supples. Electrcal requrements Physcal requrements The Express or Select prnter requres the followng electrcal condtons for optmal performance: VAC at 50/60 Hz (The Express or Select prnter automatcally adjusts to any power wthn ths range.) Sngle phase, 3-wre grounded receptacle only The maxmum nput current for the Express or Select prnter s 1.4 amps at 100 VAC appled. The Express or Select prnter requres an envronment that accommodates ts physcal dmensons and weght. The prnter weghs between 21 and 26.5 pounds or 9.7 and 11.9 klograms. The surface holdng the prnter mght also need to bear the weght of other equpment such as a PC and camera. The dmensons are: Wdth of 17.8 nches (54.1 cm) for E and S models Wdth of 24 nches (65 cm) for S2 models Depth of 8.8 nches (22.2 cm) Heght of 10 nches (25.4 cm)

17 Gettng started 2-3 Envronmental requrements The Express or Select prnter requres the followng envronmental condtons for optmal operaton: Operatng relatve humdty: 20% to 80% non-condensng Operatng temperature range: 55 F to 80 F (13 C to 27 C) If you store the Express or Select prnter, provde an envronment wth the followng condtons: Storage relatve humdty: 20% to 80% non-condensng Storage temperature range: 0 F to 100 F (-17.8 C to 37.8 C) Unpackng the prnter Follow these steps to unpack the prnter. Be sure to select a locaton that meets the ste requrements for the Express or Select prnter. See Selectng the ste on page 2-2 for more nformaton. You need scssors or another cuttng devce to unpack the prnter. Make sure you have one or more people to assst wth unpackng the prnter. One or two people can lft the prnter whle another person asssts wth removng packagng. Unpack the prnter 1 Place the shppng carton on a frm level surface. 2 Use a scssors to open the taped area on top of the shppng carton. 3 Open the shppng carton (step 1 n Fgure 2-1) Fgure 2-1: Unpack the prnter

18 2-4 Gettng started 4 Remove the accessores box (step 2 n Fgure 2-1). 5 Open the top of the packng materal (step 3 n Fgure 2-1).! The prnter weghs 21 to 26 pounds (9.7 to 11.9 kg). Use proper lftng technques. Make sure you have enough people to lft the prnter comfortably. 6 Lft the prnter from the carton (step 4 n Fgure 2-1) and place t on a counter or other sold surface. 7 If the end of the packng materal comes out of the box, slde t off the end of the prnter and place the entre prnter on a counter or other sold surface. Save all packng materal, ncludng the plastc bag, shppng carton, shppng cushons, and accessores box. 8 Open the accessores box and remove the contents. The accessores box contans: Power cable Interface cable Warranty and declaraton of conformty User s Gude Prnter drver Supples kt f one was ordered wth ths prnter 9 Make sure the card cartrdge s securely seated n the prnter. If needed, move t gently to seat t. Who to call for assstance If you work wth a Datacard-authorzed dstrbutor or value-added reseller, contact your reseller for assstance. A value-added reseller provdes the Express or Select prnter as part of an overall system. If any contents of the box are mssng, contact your dstrbutor or reseller. If you purchased your prnter drectly from Datacard, contact Datacard. Make sure you have the seral number, located on the bottom of the prnter, when you call. Connectng the prnter Ths secton explans how to connect the prnter to a power source and to the PC that runs the prnter drver. It also explans how to connect the optonal smart card cable. Connect the prnter 1 Attach the nterface cable to the ECP parallel port on the PC. Attach the other end of the nterface cable to the prnter (step 1 n Fgure 2-2).

19 Gettng started 2-5! The nterface cable must be a shelded, Type C, IEEE 1284 parallel port cable, up to a maxmum of 2 meters long. If the PC has more than one parallel port, make sure you use the ECP capable parallel port on the PC. Also, note whether the port s LPT1 or LPT2, so you can specfy the port when nstallng the prnter drver Fgure 2-2: Connect the prnter cables 2 If your prnter has a smart card module, the ports to use correspond to the module nstalled: The lower port (step 3 n Fgure 2-2) s for a contact smart card module or a contact staton. The upper port (step 2 n Fgure 2-2) s for a contactless module. Both ports are nstalled for a module contanng both contactless (upper port) and contact couplers (lower port). If the prnter ncludes a smart card module, the prnter s smart card seral port s connected to the PC usng a smart card seral cable. The cable must be a shelded DB9 seral cable, up to a maxmum of 3 meters long.! If the PC has more than one seral port, attach the seral cable to the seral port for the smart card applcaton. See nformaton wth your smart card applcaton for the correct port to use. Verfy that seral port settngs are correct usng the steps n PC settngs on page C-1. 3 Attach the power cord to the power receptacle on the back of the prnter (step 4 n Fgure 2-2). 4 Plug the other end of the power cord nto a sngle phase, 3-wre grounded receptacle wth V AC or V AC at 50 or 60 Hz (step 5 n Fgure 2-2).

20 2-6 Gettng started The prnter power supply automatcally adjusts to the voltage of the nput power. Loadng cards Load cards when begnnng work or when the card cartrdge s low on cards or empty. You can load cards when the prnter power s on or off. You can also load cards whle the prnter s prntng. To order more cards, contact your card vendor. For nformaton on card requrements, see Supples and cards on page B-1. Load cards 1 Lft the card cartrdge up and out of the card cartrdge cavty. Pull up on the lower, rounded edge of the card cartrdge to release the card cartrdge. 2 Fan cards (see Fgure 2-3). Do not touch the surface of the cards c9 Fgure 2-3: Fan cards 3 Place up to 100 blank cards nto the card cartrdge. Do not touch the surface of the cards. For magnetc strpe cards, the magnetc strpe faces down and s postoned toward the front of the prnter (see Fgure 2-4). If your card desgn requres a dfferent orentaton, poston the magnetc strpe up and toward the front of the prnter. For smart cards, poston the card so the chp s up and toward the rght sde of the prnter. If your cards are thcker or thnner than nch (0.76 mm), the maxmum number of cards you can load vares.

21 Gettng started 2-7 Magnetc Strpes Fgure 2-4: Load cards nto the card cartrdge 4 Replace the card cartrdge nto the card cartrdge cavty. Push the bottom of the card cartrdge toward the prnter untl t clcks nto place (see Fgure 2-5.). 1 2 SEL007u Loadng the prnt rbbon Fgure 2-5: Replace the card cartrdge The prnter uses prnt rbbon wth color panels, contnuous color, or color and topcoat. To order new rbbon, contact your servce provder. See Supples and cards on page B-1 for orderng nformaton.

22 2-8 Gettng started Remove the prnt rbbon cartrdge 1 Lft the top cover, as shown n Fgure 2-6. Fgure 2-6: Open the cover 2 Press down on the swng arm (see Fgure 2-7). The push latch releases the swng arm. Lft the swng arm untl t s fully open. Fgure 2-7: Open the swng arm 3 Grasp the rbbon cartrdge handle, and lft up to remove the prnt rbbon cartrdge (see Fgure 2-8). Rbbon supply Rbbon take-up Fgure 2-8: Remove the prnt rbbon cartrdge

23 Gettng started 2-9 Load the prnt rbbon 1 If used prnt rbbon s n the prnter, remove the used rbbon and used rbbon spool from the rbbon cartrdge shafts. The prnt rbbon has a negatve mage of the nformaton prnted on the card. Dspose of prnt rbbon accordng to your polcy for protectng the data that mght be vsble on t. 2 Unwrap the new prnt rbbon. 3 Slde the full supply roll onto the left rbbon cartrdge shaft (see Fgure 2-9). 4 Slde the empty take-up rbbon spool onto the rght rbbon cartrdge shaft. Leave very lttle slack n the rbbon between the rbbon cartrdge shafts (see Fgure 2-9). Rbbon supply Rbbon take-up Fgure 2-9: Load new prnt rbbon on the rbbon cartrdge Replace the prnt rbbon cartrdge 1 Place the rbbon cartrdge onto the rbbon cartrdge supports, and press down untl t clcks nto place (see Fgure 2-10). Prnt rbbon supply Rbbon take-up Fgure 2-10: Replace the prnt rbbon cartrdge 2 Close the swng arm, pressng t down untl the push latch clcks nto place. 3 Close the cover.

24 2-10 Gettng started 4 If you are nstallng the prnt rbbon for the frst tme be sure to prnt a prnter test card after nstallng the prnter drver. (See Makng and evaluatng test cards on page 2-15 for more nformaton.) Set the prnt rbbon type or select autodetect. See Workng wth prnter settngs and data on page 3-1 for steps to follow. Powerng on the system Before nstallng the prnter drver and before usng the prnter, follow these steps to power on the prnter. Power on the prnter 1 Make sure cards and all other supples are loaded. See other sectons of ths chapter for more nformaton. 2 Remove any prnted or rejected cards from the output stacker. See Removng cards on page 3-9 for more nformaton. 3 Make sure the power cord and nterface cable are connected. If needed, see Connectng the prnter on page 2-4 for more nformaton. 4 Press the prnter Power button to turn on power. Observe the prnter panel lght. See Prnter features on page 1-4 for more nformaton. The prnter ntalzes all components and makes audble sounds. Fgure 2-11: Turn on power to the prnter 5 Press the PC Power button to turn on the power to the PC. Turn on power to any other equpment needed.

25 Gettng started 2-11 E The PC can be powered on before the prnter; however, you should wat a few mnutes for the PC to obtan nformaton from the prnter. The PC power can also reman on f the prnter s powered off. Installng the prnter drver The Express or Select prnter comes wth dfferent prnter drvers for the Mcrosoft Wndows 95/98 and Wndows NT operatng systems. The prnter drver s shpped wth the prnter on dskettes. If you have nstalled an Express or Select class drver and want to update to the most recent prnter drver, see Renstallng the prnter drver on page 5-1. Installng the Wndows 95/98 prnter drver To nstall a second prnter drver of the same class on a PC runnng Wndows 95/ 98, see Installng two prnters (Wndows 95/98) on page 5-5. (You cannot nstall a second prnter drver on a PC runnng Wndows NT.) Do not nstall two prnter drvers unless you have connected two prnters to the PC. Install the prnter drver on Wndows 95/98 A PC runnng Wndows 95/98 automatcally detects new hardware at PC power on. If you power off the PC, attach the prnter and power t on, and then power the PC back on, the PC dsplays a message askng f you want to nstall the new prnter. Begn wth step 6 below. 1 Make sure the prnter s connected to the PC and powered on. 2 Close all applcatons. Do not close Wndows. 3 Insert the frst Wndows 95/98 prnter drver dskette nto the dsk drve of the PC. 4 Select Settngs and then Prnters from the Wndows Start menu. The Prnters wndow appears. 5 In the Prnters wndow, double-clck on the Add Prnter con. 6 When the Manufacturers lst appears, select the Have Dsk button. If needed, clck on the Browse button to select the prnter drver dskette locaton. 7 Select the port to whch you have connected the prnter. 8 In the Prnter Name box, use the default name or change the prnter name to match the name on the front of your prnter. For example, you mght change Datacard Select Class to ImageCard S2 or UltraGrafx S. Do not use the <>:"/ \ and characters n the name. 9 Remove the dskette and nsert the next dskette when prompted.

26 2-12 Gettng started A Verson Conflct dalog mght appear as the nstaller copes fles. Select Yes to keep the exstng fles on your PC. A Code Page Msmatch dalog mght appear. Select Yes to keep the exstng fles on your PC. 10 Remove the last dskette. A message wll appear that prompts you to restart Wndows: Follow the prompt. 11 If a message prompts you to run the frmware update utlty, follow the prompt. Do NOT power off the prnter whle runnng the frmware update utlty. 12 After nstallng the prnter drver, there are several other tasks you mght need to perform. They are: Select whether to prnt on two sdes (duplex prntng). Select the rbbon type before prntng a test card. See Workng wth prnter settngs and data on page 3-1 for steps to follow. If you use a prnt rbbon wth a topcoat (T) panel, select the topcoat pattern for the front of the card, the back of the card, or both. If the prnter has a magnetc strpe module, select the magnetc strpe coercvty and encodng format. See Workng wth prnter settngs and data on page 3-1 for steps to follow. The card creaton applcaton mght send settngs wth cards whch overrde the settngs you make n the Propertes dalog box. 13 Prnt a Wndows test page to verfy that the prnter and drver are workng. See Prnt the Wndows test page on page 2-17 for more nformaton. Installng the prnter drver on Wndows NT Use the followng steps to nstall the prnter drver on PCs runnng Wndows NT. If you move the prnter from a PC runnng Wndows 95/98 to a PC runnng Wndows NT 4.0, use the prnter Propertes dalog box on Wndows 95/98 to set Always autodetect before movng the prnter. One Express, Select, or Magna Class, or ImageCard IV prnter can be nstalled on the PC at a tme. If you have a prnter drver for Datacard prnter nstalled on ths PC, see Renstallng the prnter drver on page 5-1 for steps to follow. Install the prnter drver on Wndows NT Use the Express or Select prnter drver for Wndows NT only wth a PC that runs Wndows NT 4.0 wth Servce Pack 3 or hgher. The prnter drver s not supported for PCs wth Alpha, MIPS, or PowerPC processors. 1 Make sure the prnter s connected to the PC and powered on.

27 Gettng started Be sure you are logged n to the Wndows NT system as the admnstrator before startng ths procedure. 3 Close all open applcatons. Do not close Wndows NT. 4 Insert the frst Wndows NT prnter drver dskette nto the dsk drve of the PC. 5 Select Settngs and then Prnters from the Start menu. 6 In the Prnters wndow, double-clck on the Add Prnter con. (Only the admnstrator can use ths con to nstall the prnter drver on the PC.) 7 Select the My computer choce, and not the Network choce. If the My computer choce s not avalable, make sure you have logged on as the admnstrator. 8 Select the port to whch you have connected the prnter. Do not select the Enable prnter poolng choce when nstallng the prnter drver. 9 When the Manufacturers lst appears, select the Have Dsk button. If needed, select the Browse button to specfy the locaton of the prnter drver dskette. 10 Make sure the prnter has a unque name on the PC. If you change the prnter name, do not use the <>:"/\ and characters n the name. The PC wll not be able to enable the drver f you use those characters. Prnter sharng s not supported by the current verson of the prnter drver for Express Class prnters. Select Class prnters can be shared. 11 Do not prnt a test page as part of the nstallaton. You must select the rbbon type before prntng a test page. A Verson Conflct dalog mght appear durng the nstallaton. If so, select Yes to keep the exstng fles on your PC. 12 Remove the current dskette and nsert the next dskette when prompted. 13 Remove the dskette and restart Wndows NT when prompted after the prnter drver s nstalled. If the prnt a test page choce remaned selected, you mght see messages regardng the test page at the same tme as the prompt to restart Wndows NT. 14 When the PC restarts, log n as the admnstrator agan. 15 If a message appears promptng you to update the prnter frmware, follow the prompt. Do NOT power off the prnter whle runnng the frmware update utlty. 16 After nstallng the prnter drver, there are several other tasks you mght need to perform. They are: a Set permssons to the prnter for other users of the PC to support prntng or to prevent access to the prnter. See Settng prnter permssons on page C-3. b Select whether to prnt on two sdes (duplex prntng). See Workng wth prnter settngs and data on page 3-1 for steps to follow.

28 2-14 Gettng started c d e Select the prnt rbbon type before prnt a test card. See Workng wth prnter settngs and data on page 3-1 for steps to follow. If you use a prnt rbbon wth a topcoat (T) panel, select the topcoat pattern for the front of the card, the back of the card, or both. See Workng wth prnter settngs and data on page 3-1 for steps to follow. If the prnter has a magnetc strpe module, select the magnetc strpe coercvty and encodng format. See Workng wth prnter settngs and data on page 3-1 for steps to follow. The card creaton applcaton mght send settngs wth cards whch overrde the settngs you make n the Document Default Propertes dalog box. f Make sure that users of the prnter have permsson to wrte fles to the temp fle locaton specfed n the PC confguraton. If the temp fle locaton s not specfed, the drver uses the root locaton for the prnter drver, WINNT. 17 Prnt a Wndows test page card from the PC to verfy that the drver s nstalled correctly. See Prnt the Wndows test page on page 2-17 for steps to follow. If you downloaded the drver from the Internet, you can delete the folders created, such as dsk1, from your hard drve after nstallng the drver. You can also delete the downloaded fle. Setup tps Make sure that: The card cartrdge s n place and contans cards. The nterface cable s connected to the parallel port of the prnter and the ECP parallel port of the PC. If the PC has more than one parallel port, the port to whch the prnter s assgned s the same as the port to whch t s connected. The parallel port s confgured as an ECP parallel port n the PC s BIOS. See PC settngs on page C-1 for more nformaton. Supples are nstalled n all cartrdges that you plan to use, and cartrdges are loaded correctly. See Gettng started on page 2-1 for more nformaton. The prnter s ready to prnt. The panel lght on the prnter should be steady green when you send a test card. See Prnter features on page 1-4 for more nformaton. Use the Wndows test page, not a card from a card creaton applcaton, to verfy that the prnter and drver are workng together.

29 Gettng started 2-15 Makng and evaluatng test cards You can make two types of test cards. Prnter test cards verfy the functon of the prnter. You prnt them usng controls on the prnter. The appearance of the card s determned by the prnter and the modules nstalled n t. The Wndows test page, whch you can prnt on a card, verfes that the PC and prnter work together. You prnt them usng the prnter Propertes dalog box on the PC. The appearance of the card s determned by Wndows. E You can also make sample cards, usng your card creaton applcaton, to test prnt qualty and card desgn. Do not make sample cards untl you make sure the prnter and drver work properly (by makng a prnter test card and Wndows test page). Follow these steps to make prnter test cards on both the Wndows NT 4.0 and Wndows 98 operatng systems. Make a Prnter test card E The Express or Select prnter does not need to be connected to a PC to prnt ths card. 1 Power off the Express or Select prnter. 2 Confrm that all supples are loaded. See Gettng started on page 2-1 f needed. E If the prnter has a magnetc strpe module, the cards for a prnter test card must have a magnetc strpe. If t s a three-track module, be sure to use the hgh coercvty blank card shpped n the supples kt. 3 Power on the Express or Select prnter (2) whle pressng and holdng the Ready button (1), as shown n Fgure Hold the button untl the sound from the nternal components stops, usually about 30 seconds. 1 2 Fgure 2-12: Press Power button (2) whle you press and hold Ready button (1)

30 2-16 Gettng started Prnter test card 4 Release the Ready button. You hear a seres of tones. Allow 30 to 60 seconds for the prnter to begn prntng the test card. The status lght wll flash green whle the Express or Select prnter s processng the data. 5 Remove the card from the card output stacker. The prnter test card s shown n Fgure 2-13 on page If the prnter test card dd not prnt successfully, see Setup tps on page If needed, turn to Troubleshootng on page 6-1. The prnter test card s desgned to perform most of the functons avalable n the prnter. Check the followng: Fgure 2-13: Prnter test card The test card has the pattern shown on the front of the card. The back of the card s unprnted. If a topcoat (T) panel s ncluded n the rbbon and you select a rbbon type that apples topcoat to the front of the card, the front of the card has topcoat appled. If a magnetc strpe module s nstalled n the prnter and enabled, the followng data s encoded on the card: Track Format Data Track 1 (IATA) TEST PATTERN IATA CHARACTER SUBSET Track 2 (ABA) Track 3 (NTT) = Track 3 (TTS) =

31 Gettng started 2-17 See Magnetc strpe encodng on page D-1 for more nformaton about magnetc strpe tracks. The tracks avalable depend on the type of module nstalled. If you are not satsfed wth the appearance of the test card, see Troubleshootng on page 6-1 to dentfy the problem and possble solutons. Follow these steps to prnt a Wndows test page on both the Wndows NT 4.0 and Wndows 98 operatng systems. Prnt the Wndows test page E The Express or Select prnter must be connected to the PC wth the drver nstalled, and both prnter and PC must be runnng. 1 Select Start from the Wndows taskbar. 2 Select Settngs and then Prnters from the Wndows Start menu. The Prnters wndow appears. 3 Clck once on the Express or Select prnter con. 4 Select Fle from the Prnters menu bar, and then select Propertes. The Express or Select Propertes dalog box appears. 5 Select the Prnt Test Page button on the General tab. The card should prnt. 6 Remove the card from the card output stacker. The card should look smlar to the cards shown n Fgure 2-14 and Fgure If t does not prnt, see Setup tps on page Mcrosoft :LQGRZV98 &RQJUDWXODW,I \RX FDQ UHDG WKLV LQIRUPDWLRQ \RX KDYH wn98tp Fgure 2-14: Wndows test page, portrat orentaton

32 2-18 Gettng started Mcrosoft :LQGRZVNT Wn NT Prnt Fgure 2-15: Wndows test page, landscape orentaton The Wndows test page has a slghtly dfferent appearance when t s prnted from a network-connected clent PC. The Wndows test page s generated by Mcrosoft Wndows. The small sze of the card, compared to prnter paper, means that some of the text s not prnted on the card. wnnttp

33 3Usng the prnter Ths chapter provdes nformaton to help you run the Express or Select prnter effectvely and effcently. It descrbes: How to work wth prnter settngs and data 3 How to make cards How to remove completed cards and rejected cards How to respond to messages How to shut down the system Workng wth prnter settngs and data E E At nstallaton, the Express or Select prnter drver uses default settngs for the prnter. At setup, you need to vew, change, and save prnter and drver settngs. As you use the prnter, you mght change the card desgn and need to change settngs to reflect that, or you mght need to vew settngs or data about the prnter. If you use a card creaton applcaton specfcally desgned to create cards, that applcaton mght nclude card settngs that overrde drver settngs. Prnter drver settngs and data are organzed dfferently for Wndows NT and Wndows 98. Use the secton that apples to the operatng system you use. Settngs and data for Wndows NT Settngs that control the prntng and personalzaton of the card are n the Default Document Propertes dalog box for the prnter. These settngs nclude: Card desgn settngs, such as landscape or portrat orentaton Topcoat pattern durng the prnt cycle Prnter supples used Cleanng nterval Magnetc strpe encodng formats and coercvty The Default Document Propertes dalog box also provdes access to the About dalog box, whch shows the prnter drver verson. Settngs that control the non-prntng operaton of the prnter are n the Propertes wndow for the prnter. These settngs nclude: Port to whch the prnter s attached

34 3-2 Usng the prnter Permssons for other users of the PC E The Express or Select prnter drver provdes help for the Default Document Propertes dalog box and Wndows NT provdes help for the Propertes dalog box. Help provdes nformaton about specfc settngs of the Express or Select prnter drver. Help does not nclude step-by-step procedures or detaled conceptual nformaton. Use the Propertes dalog box Make sure the prnter power s on and the prnter s connected to the PC. 1 Select Start from the Wndows NT taskbar. 2 From the Wndows NT Start menu, select Settngs and then Prnters. The Prnters wndow appears. 3 Clck once on the Express or Select prnter drver con. 4 Select Fle from the Prnters menu bar, and then select Propertes. The Express or Select Propertes dalog box appears. Fgure 3-1: Express or Select Propertes dalog box, Wndows NT 5 Select the tab that contans the nformaton you want to vew or change. 6 If you make changes, clck OK to save the settngs and close the dalog box. If you do not want to make changes, clck Cancel to close the Propertes dalog box. 7 If you change the port, reboot the PC and power cycle the prnter.

35 Usng the prnter 3-3 Use the Default Document Propertes dalog box Make sure the prnter power s on and the prnter s connected to the PC. 1 Select Start from the Wndows NT taskbar. 2 From the Wndows NT Start menu, select Settngs and then Prnters. The Prnters wndow appears. 3 Clck once on the Express or Select prnter drver con. 4 Select Fle from the Prnters menu bar, and then select Document Defaults. The Express or Select Default Document Propertes dalog box appears. Fgure 3-2: The Express or Select Default Document Propertes dalog box for Wndows NT 5 Select the tab that contans the nformaton you want to vew or change. On the Advanced tab, clck the plus sgn (+) f needed to see all selectons avalable. When you clck a selecton, choces appear n the Change... box. Clck the value you want. E E If the selectons you want to use are not avalable (are grayed out), make sure the feature s avalable n the prnter. Also make sure that the prnter s powered on and connected to the PC and resume the Status Montor. See Openng and usng the Status dalog box on page 3-6. To vew help for settngs, clck on the What's Ths help button and then clck any settng n the Prnter Features lst. A lst of settngs s dsplayed. Select the settng for whch you want help.

36 3-4 Usng the prnter 6 If you make changes, or f ths s the frst tme you have vewed the Document Default Propertes dalog box, clck OK to save the settngs and close the dalog box. Settngs and data for Wndows 98 Settngs that control the prntng and personalzaton of the card nclude: Prnt on both sdes (duplex prntng) Card desgn settngs, such as landscape or portrat orentaton Topcoat pattern durng the prnt cycle Prnter supples used Cleanng nterval Magnetc strpe encodng formats and coercvty Data about the prnter s avalable, ncludng the "About" dalog box whch shows the prnter drver verson. Use the Propertes dalog box Make sure the prnter power s on and the prnter s connected to the PC. 1 Select Start from the Wndows taskbar. 2 From the Wndows Start menu, select Settngs and then Prnters. The Prnters wndow appears. 3 Clck once on the Express or Select prnter drver con. 4 Select Fle from the Prnters menu bar, and then select Propertes. The Express or Select Propertes dalog box appears.

37 Usng the prnter 3-5 Fgure 3-3: Express or Select Propertes dalog box, Wndows 98 5 Select the tab wth the nformaton to vew or change. E E Select the Prnt on Both Sdes settng before selectng the Prnt Rbbon Type and Topcoat Pattern. The choces avalable for Prnt Rbbon Type and Topcoat Pattern depend on the Prnt on Both Sdes settng. To vew help for settngs, clck on the What's Ths help button. 6 If you make changes or f you have just nstalled the prnter drver, clck Apply to save the settngs. Clck OK to close the dalog box. If you do not want to make changes and have saved settngs once, clck Cancel to close the Propertes dalog box. Usng the Status Montor The Status Montor tracks communcaton between the Express or Select prnter and ts prnter drver. The Status Montor con shows the state of communcaton between them, lsted n Table 3-4. Table 3-4: Status Montor cons Icon Descrpton Indcates Ths Status Montor con s whte wth green. The Status Montor s actve and communcatng wth the prnter.

38 3-6 Usng the prnter Table 3-4: Status Montor cons Ths Status Montor con s gray. Ths Status Montor con s whte wth a whte exclamaton pont n a red crcle. Ths Status Montor con s whte wth a blue magnfyng glass. The Status Montor s suspended and not montorng the prnter for status, ncludng errors. The Status Montor automatcally suspends when the Express or Select prnter has not prnted a card for 30 seconds or more. The Status Montor s actve but s not communcatng wth the prnter. The prnter mght be off, cables mght be loose, or a problem mght exst. The Status Montor s n dagnostcs mode. E Use dagnostcs when your servce representatve asks you to do so. Use the Help button on the Status dalog box for more nformaton about each wndow. Openng and usng the Status dalog box You can use the Status dalog box to do the followng: Vew Status Montor nformaton Run a cleanng cycle (see Mantanng the prnter on page 4-1) Ext the Status Montor Start or qut dagnostcs Start or qut advanced setup Open the Status dalog box Double-clck on the Express or Select Status Montor con. The Status dalog box appears.

39 Usng the prnter 3-7 Vewng Status Montor nformaton Extng the Status Montor Fgure 3-5: Status dalog box The Status dalog box dsplays the followng status nformaton: The top lne dsplays the current state of the Status Montor or prnter. The second lne dsplays any messages. The thrd lne dsplays the current parallel port mode. Extng the Status Montor stops the Status Montor (program) and closes the Status dalog box. To ext or stop the Status Montor, double-clck on the Status Montor con and select Ext. You should ext the Status Montor when you receve nstructons to do so. E You cannot ext the Status Montor whle prntng a card. Startng or quttng dagnostcs The Start Dagnostcs button on the Status dalog box changes the Express or Select prnter drver from prntng mode to dagnostcs mode. When you select ths button, a message appears nformng you that prntng of cards wll stop n dagnostcs mode. E You cannot start dagnostcs mode whle prntng a card. Wat untl all cards are prnted and then clck the Start Dagnostcs button. When you start dagnostcs mode, addtonal tabs appear on the Status dalog box.

40 3-8 Usng the prnter Makng cards The Qut Dagnostcs button on the Status tab changes the Express or Select prnter drver from dagnostcs mode to prntng mode. When you select ths button, a message appears nformng you that the prnter wll reset; you can resume prntng cards. The nternal components wll move nto the poston for prntng cards. E If you have entered dagnostcs mode and selected the Close button n the Status dalog box, a message appears that allows you to qut dagnostcs before closng the Status dalog box. Ths secton descrbes several ways to make cards usng the Express or Select prnter. E Usually, cards are sent from a card creaton applcaton, whch captures, organzes, and formats the nformaton on the card. A card creaton applcaton s specally desgned software that handles the types of nformaton used on cards. See Use a card creaton applcaton for the steps to follow. If you do not have a card creaton applcaton, you can use another PC applcaton to format the nformaton to prnt on cards. If you are encodng magnetc strpe data, be sure to use an applcaton n whch you can save the result and edt t agan, such as Wndows WordPad. See Prnt from a PC applcaton for the steps to follow. Wth any applcaton, test your card desgn to verfy the results. Use a card creaton applcaton 1 Follow the nstructons for the card creaton applcaton to capture, format, and save the data for the card. 2 In the card creaton applcaton, send cards to the prnter. The prnter drver receves data for each card, prepares the card for prntng, and sends each card to the prnter n the order receved. The prnter drver keeps cards n a queue f the prnter s busy. Prnt from a PC applcaton 1 Select the prnter settngs that correspond to the cards to prnt. See Workng wth prnter settngs and data on page 3-1 for more nformaton. Settngs mght nclude the followng: Enable two-sded prntng f you plan to prnt the front and back of the card.the prnter must have a duplex module to prnt on both sdes of the card. Set the margns for the area to prnt on the card. A settng of Edge-to-Edge s the same as a margn of 0.

41 Usng the prnter 3-9 Removng cards Set the magnetc strpe format and coercvty f you plan to encode magnetc strpe data. 2 In the applcaton, select the Express or Select prnter as the current prnter. 3 Usng the applcaton's page setup feature, set the paper sze to CR80 Card 2.13" x 3.38." Set all the margns to the same value as the drver. (You can set the margns n the applcaton wder than the drver, f desred.) 4 Select the orentaton for the card desgn ether portrat or landscape. 5 Format the text to prnt usng a TrueType ( ) font. To prnt usng the true black (K) panel of the prnt rbbon, use the Black color selecton. All other colors are prnted usng the color panels of the prnt rbbon f you use a color prnt rbbon. 6 To prnt on the front of the card, keep data on one page. To prnt the front and back of the card, send a two-page document. (Make sure prntng on both sdes s enabled.) 7 Also on the front of the card, enter the nformaton to be encoded on the magnetc strpe and format the text usng one of the followng fonts: Track 1 Magnetc Strpe Track 2 Magnetc Strpe Track 3 Magnetc Strpe Track NTT Magnetc Strpe E Wndows must be set to dsplay all fonts. (Some PC s are set to dsplay TrueType fonts only.) See Wndows help for more nformaton. The text for one magnetc strpe track must be on one lne. The text must use the default type sze of 3.5 or 4 ponts to keep characters on the same lne. To vew the characters, zoom n on the text. Also, follow these gudelnes: Do not use typographc features, such as letter spacng, on magnetc strpe text. The paragraph style must be Normal. The magnetc strpe text, along wth graphcs and text to prnt on the front of the card, must be on the frst page. 8 When the card data s captured and formatted correctly, select the applcaton s prnt functon to send the card to prnt. The card output stacker holds both completed cards and rejected cards. Remove completed cards from the output stacker to dstrbute prnted cards. The output stacker holds up to 100 cards wth a nomnal thckness of nch (0.76mm). Remove rejected cards as soon as they are ejected from the prnter so you do not need to sort though all cards to locate them. Cards are rejected when a prnt job s cancelled or when a problem occurs wth personalzng a card.

42 3-10 Usng the prnter You can remove cards when the prnter power s on or off. You can remove cards whle the prnter s prntng. Completed and rejected cards are removed n the same way. Remove cards 1 Lft the cards from the card output stacker. 2 Dspose of partly processed cards accordng to your polces for handlng the confdental data that mght be on the cards. Respondng to messages The Express or Select prnter provdes nformaton to the prnter drver about the status of cards beng processed. If the prnter s not able to process and prnt a card, the prnter drver dsplays a message on the PC n response to ths stuaton. Most messages descrbe stuatons from whch the operator can recover. These messages nclude a Help button, where nformaton about recoverng from the stuaton s avalable. Typcal messages mght ndcate that the prnt rbbon needs to be replaced or that a card s stuck. See the Fx a prnter problem procedure that follows. If a message box appears, only use the buttons on the message box to respond so that both the prnter drver and prnter can return to normal operaton. Fgure 3-6: Typcal message If a message appears repeatedly and you cannot relably correct the stuaton, servce mght be requred. Servce s requred f an error such as the followng occurs. Fgure 3-7: Servce-requred message If the Express or Select prnter drver dsplays a message that begns wth Servce requred, contact your servce representatve for assstance. Do not attempt to fx the

43 Usng the prnter 3-11 error wthout the assstance of your servce representatve because you mght damage the prnter. E Before you call your servce representatve, wrte down the followng: The message and message number. The seral number of your Express or Select prnter, located on the bottom panel. The drver verson, descrbed n Workng wth prnter settngs and data on page 3-1. For more nformaton about obtanng servce, see Obtanng servce on page 6-9. Fx a prnter problem 1 When a message s dsplayed on the PC, follow the suggested acton. Clck the Help button to dentfy the lkely cause of the problem and the possble soluton. 2 Follow the procedure provded n help or n ths gude to fx the problem. For example, to fx a broken rbbon or supply roll, follow the procedures n help. Most parts of the prnter desgned to be used by the operator are colored green. These parts nclude knobs for clearng jams and handles of supply cartrdges. 3 After fxng the problem, close the cover of the prnter. 4 Dependng on the stuaton, the message box mght be removed automatcally or you mght need to respond. Cards stll n the prnter mght be ejected. Message responses nclude: If a Retry button s avalable, the drver sends the card or cards to the prnter agan. If the problem s corrected, normal operaton resumes. If a Cancel button s avalable, the card s not sent to prnt agan. If the problem s corrected, normal operaton resumes. If only an OK button s avalable, the message occurred when no card was beng prnted or the problem requres servce. If the problem s corrected, normal operaton resumes. If the message box dsappears automatcally, decde whether to return to the card creaton applcaton to send the card to prnt agan. Shuttng down the system Shut down the Express or Select prnter and the PC to whch t s attached when you are done makng cards for the day or wll be away from the system for an extended perod of tme. The prnter and PC can be left on durng lunch tme and other short breaks. Follow your securty procedures when leavng the prnter.

44 3-12 Usng the prnter Shut down the prnter and system 1 Make sure all cards have completed processng before turnng off the power. 2 Press the Power button to turn off power to the prnter. Fgure 3-8: Press the power button to power off the prnter 3 Follow your polcy to secure unprnted card stock, supples, and prnted cards. 4 Close PC applcatons and power off other equpment (ncludng the PC) followng the procedure establshed.

45 4Mantanng the prnter Ths chapter provdes nformaton to help you mantan the Express or Select Class prnter for optmal performance.it descrbes: 4 How to use the prnter cleanng card How to use the magnetc strpe cleanng card How to clean the rollers n the prnter How to clean the prnthead How to replace the prnthead cartrdge Usng the prnter cleanng card The prnter requres regular cleanng, and prompts you when t s tme to clean. The default Cards between cleanng value depends on the prnter.you can change the number of cards between cleanng n the prnter Propertes or Default Document Propertes dalog box. You mght want to clean more often f: The cards, especally magnetc strpe cards, have partcles on them A monochrome rbbon s used The prnter s operated n a relatvely drty envronment You can run a prnter cleanng card at any tme, whether or not you have been prompted. See Supples and cards on page B-1 for nformaton about orderng the prnter cleanng card. Run a prnter cleanng card 1 Remove the card cartrdge and set t asde. E If the prnt rbbon stcks to the prnter cleanng card, remove the prnt rbbon and repeat ths procedure wth a new prnter cleanng card. 2 Peel the protectve paper packng from both sdes of the prnter cleanng card. Fgure 4-1: Prnter cleanng card

46 4-2 Mantanng the prnter 3 Insert the prnter cleanng card near the bottom of the card cartrdge cavty (see Fgure 4-2). The card s nserted as shown for all models except Express Class prnters wth a smart card module. For those prnters, turn the card over so the arrow n on the bottom and the smart card con s on top (see Fgure 4-3). Fgure 4-2: Insert the prnter cleanng card Fgure 4-3: Cleanng card orentaton for Express Class prnters wth a smart card module 4 Start a cleanng cycle by dong one of the followng: Clck the OK button when the prnter drver dsplays the prnter requres cleanng message. (If you do not clck OK, the message appears each tme you prnt a card, untl you use the prnter cleanng card.) Open the Status dalog box by double-clckng the con. Clck the Prnter button n the Clean area. 5 The prnter cleanng card s ejected on the left sde of the prnter, under the card cartrdge. 6 Dscard the used prnter cleanng card. 7 Replace the card cartrdge. Push the bottom of the card cartrdge untl t clcks nto place. The prnter module s cleaned and the prnter s ready to resume normal operaton. Usng the duplex cleanng card If the model of your prnter s S2, use the duplex cleanng card to mantan card qualty and reduce the lkelhood of jammed cards n the duplex module. Use the duplex scclean

47 Mantanng the prnter 4-3 cleanng card once a month or when problems occur, such as repeated card jams n the duplex module. See Supples and cards on page B-1 for orderng nformaton. Use the duplex cleanng card 1 Remove the card cartrdge and set t asde. If the prnt rbbon stcks to the duplex cleanng card, remove the prnt rbbon and repeat ths procedure wth a new duplex cleanng card. 2 Peel the mddle strp of protectve paper from both sdes of the duplex cleanng card. The outsde protectve paper strps must stay on the card. Fgure 4-4: Duplex cleanng card 3 Insert the duplex cleanng card near the bottom of the card cartrdge cavty (see Fgure 4-5). Keep Remove Keep Fgure 4-5: Insert the duplex cleanng card 4 Open the Status dalog box by double-clckng the con. 5 Clck the Duplex button n the Clean area. The prnter automatcally runs the duplex cleanng process and ejects the card n the output stacker when t s complete. 6 Remove the used cleanng card and dscard t.

48 4-4 Mantanng the prnter 7 Replace the card cartrdge. Push the bottom of the card cartrdge untl t clcks nto place. The duplex module s clean and the prnter s ready to resume normal operaton. Usng the magnetc strpe cleanng card The prnter s magnetc strpe module should be cleaned when the prnter has dsplayed several magnetc strpe errors that lst runnng the magnetc strpe cleanng card as a soluton. See Supples and cards on page B-1 for nformaton about orderng magnetc strpe cleanng cards.! Do not use the magnetc strpe cleanng card more than once every 2000 cards or excessve wear can result. Run the magnetc strpe cleanng card 1 Insert a magnetc strpe cleanng card nto the excepton card slot. Make sure the arrow s on top and pontng nto the prnter. (You can also remove the card cartrdge and place the cleanng card on the card nput rollers.) Fgure 4-6: Insert the magnetc strpe cleanng card! Do not peel off the blue strpe on the back of the card. 2 Open the Status dalog box by double-clckng the con. 3 Clck the Clean Magnetc Strpe button. The prnter automatcally runs the magnetc strpe cleanng process and ejects the card n the output stacker when t s complete.

49 Mantanng the prnter Remove the used magnetc strpe cleanng card. The card can be used agan. Cleanng the prnter rollers The rollers n the prnter move the card nto poston to begn operatons, such as prntng, and move the card durng operatons. Clean the rollers once a month or when problems occur, such as repeated card jams. To clean rollers, use: Lnt-free cloth T960 ctrus solvent (part number TUL ) OR Isopropyl alcohol (ISA) Clean prnter rollers 1 Power off the prnter, and dsconnect t from the power source. 2 Open the status montor by double-clckng the prnter con. Make sure that prntng of cards s complete before startng dagnostcs. 3 Clck the Start Dagnostcs button, and clck Yes to start dagnostcs. Addtonal tabs appear on the Status dalog box. 4 Clck the Motor/Sensor Tests tab. 5 Clean the two pck rollers: a b c Remove the card cartrdge. Mosten an area of the lnt-free cloth wth ctrus solvent or sopropyl alcohol. Place the most area of the cloth on the frst pck roller, n the area of the card cartrdge (step 1 n Fgure 4-7). 2 1 Fgure 4-7: Clean the pck rollers

50 4-6 Mantanng the prnter d Clck Pck Motor test and then clck the Start button. e Repeat steps b through d untl no drt appears on the cloth. f Repeat steps a through e, placng the cloth on the second pck roller (step 2 n Fgure 4-7). g Replace the card cartrdge. 6 Clean the transport area rollers: a Open the cover and remove the prnt rbbon cartrdge. b Mosten an area of the lnt-free cloth wth ctrus solvent or sopropyl alcohol. c Place the most area of the cloth on the frst transport roller (step 1 n Fgure 4-8) Fgure 4-8: Clean rollers n the card track d Clck Transport Motor test and then clck the Start button. e Repeat steps b through d untl no drt appears on the cloth. f Repeat steps b through e, placng the cloth on the second transport roller (step 2 n Fgure 4-8). g Repeat steps b through e, placng the cloth on the double rollers (step 3 n Fgure 4-8). h Replace the prnter rbbon cartrdge, close the swng arm, and close the cover. 7 If the prnter has a duplex module, clean the ext roller. a Open the duplex cover. b Mosten an area of the lnt-free cloth wth ctrus solvent or sopropyl alcohol. c Place the most area of the cloth on the ext roller (step 1 n Fgure 4-8). d Clck Transport Motor test and then clck the Start button. e Repeat steps b and c untl no drt appears on the cloth. f Close the duplex cover. 8 Connect the power cable to the power source and power on the prnter.

51 Mantanng the prnter Prnt a card to verfy the qualty of prntng. You can prnt a Wndows test page or a card usng your card creaton applcaton. Cleanng the prnthead The prnthead can have contamnaton stuck to t. You mght notce t as unprnted lnes on prnted cards. Clean the prnthead only when needed, such as: The prnthead has been accdently touched, such as when changng supples or cleanng a card jam You have replaced the prnthead Your observe problems wth card appearance, as descrbed n Troubleshootng on page 6-1.! Do not touch the prnthead wth your fngers. The ols on your fngers can damage the prnthead. Use sopropyl alcohol and a lnt-free cloth to clean the prnthead. Do not use a cotton swab. The fbers from the cotton can stck to the prnthead. Clean the prnthead 1 Power off the prnter, and dsconnect t from the power source. 2 Press down on the swng arm. The push latch wll release the swng arm. Lft the swng arm untl t s fully open. 3 Mosten the lnt-free cloth wth sopropyl alcohol. 4 Usng gentle pressure, move the cleanng cloth back and forth along the full length of the prnthead edge. Be sure to clean the rounded edge of the prnthead completely. 5 Close the swng arm, pressng t down untl the push latch clcks nto place. 6 Connect the power cable to the power source and power on the prnter. 7 Prnt a card to verfy the qualty of prntng. You can prnt a Wndows test page or a card usng your card creaton applcaton. If card qualty s stll nadequate, see Troubleshootng on page 6-1. Replacng the prnthead cartrdge The Express or Select prnter uses an operator-replaceable prnthead cartrdge. For more nformaton about prnthead cartrdges, see Supples and cards on page B-1.

52 4-8 Mantanng the prnter Remove the prnthead cartrdge! Do not touch the prntng edge of the prnthead cartrdge. If you do, clean t, as descrbed n Cleanng the prnthead on page Power off the prnter. 2 Open the top cover. 3 Push down on the swng arm. The push latch wll release the swng arm. Lft the swng arm up untl t s fully open. 4 Put on the ESD strap and ground t. Follow the nstructons wth the strap. 5 Press down on the green prnthead cartrdge latch to release the prnthead (step 1 n Fgure 4-9). Fgure 4-9: Prnthead cartrdge latch lever 6 Lft the prnthead cartrdge up and off the swng arm (step 2 n Fgure 4-9). 7 Push the lockng tabs to the sde. Remove the prnthead cable from the prnthead cartrdge (see Fgure 4-10). The prnthead nstalled n your prnter mght have a slghtly dfferent locaton for the prnthead cable receptacle.

53 Mantanng the prnter 4-9 Fgure 4-10: Remove or replace the prnthead cable Replace the prnthead cartrdge 1 Push the prnthead cable nto the new prnthead cartrdge (see Fgure 4-10). Make sure the lockng tabs are n place.! Do not press on the wres of the prnthead cable. 2 Algn the prnthead cartrdge pns wth the prnthead cartrdge slots on the swng arm (see Fgure 4-11). 3 Slde the new prnthead cartrdge onto the swng arm, so the pns slde nto slots (step 1 n Fgure 4-11). 4 Hold the prnthead cartrdge latch lever down (step 2 n Fgure 4-11) and pvot the prnthead cartrdge down toward the swng arm (step 3 n Fgure 4-11). 2 Fgure 4-11: Replace the prnthead cartrdge

54 4-10 Mantanng the prnter Be sure that the tabs on the back of the prnthead cartrdge ft nto the notches on the swng arm sprng bar securely (locaton A n Fgure 4-11). Release the latch lever when the prnthead cartrdge s n place. 5 Clean the prnthead. See Clean the prnthead on page Close the swng arm, pressng t down untl the push latch clcks nto place. 7 Gently pull the excess prnthead cartrdge cable out of the top of the swng arm. 8 Remove the ESD strap. 9 Close the cover. 10 Power on the prnter. 11 Prnt a card to verfy the qualty of prntng. You can prnt a Wndows test page or a card usng your card creaton applcaton. If card qualty s stll nadequate, see Troubleshootng on page 6-1.

55 5Advanced Informaton Ths chapter descrbes advanced tasks you mght perform usng the prnter drver. To perform the procedures n ths chapter, you should know how to use the prnter to prnt cards and be comfortable usng the Wndows NT or Wndows 95/98 operatng system. It descrbes: 5 How to renstall the prnter drver How to nstall two prnters on one PC How to prnt over a network The operatonal settngs n the prnter that you can change Renstallng the prnter drver Obtan the most current Express or Select Class prnter drver from the Datacard Web ste at You can also request the current drver from your Datacard-authorzed representatve. Be sure to obtan the correct prnter drver for your operatng system--mcrosoft Wndows 95/98 or Wndows NT. To nstall a second prnter drver of the same class on a PC runnng Wndows 95/ 98, see Installng two prnters (Wndows 95/98) on page 5-5. (You cannot nstall a second prnter drver on a PC runnng Wndows NT.) Do not nstall two prnter drvers unless you have connected two prnters to the PC. Remove the exstng prnter drver Follow these steps for Wndows NT and Wndows 95/98. Remove the exstng prnter drver Make sure that all jobs have been prnted or have been deleted from the prnt spooler before removng the exstng drver. See Wndows help to use the prnt spooler. 1 Close all applcatons. Do not close Wndows. 2 Select Settngs and then Prnters from the Wndows Start menu. The Prnters wndow appears. 3 In the Prnters wndow, clck once on the prnter con to select t. The con has the name chosen durng prnter drver nstallaton. 4 Press the Delete key. User s Gude for Express and Select Prnters

56 5-2 Advanced Informaton 5 When the confrmaton prompt appears, select Yes to delete the exstng prnter drver. 6 Restart the PC. DO one of the followng: Select Yes for the prompt that asks f you want to restart Wndows. Close the Prnters wndow. From the Wndows Start menu, select Shut Down, and then select Restart from the dalog box. An Express or Select Class prnter cannot be nstalled on the same PC as a Magna Class or ImageCard IV prnter. If you have a Magna Class or ImageCard IV prnter drver nstalled on ths PC, see the User Gude for that prnter to remove the prnter drver before nstallng an Express or Select prnter. Install the prnter drver on Wndows 95/98 1 Make sure the prnter s connected to the PC and powered on. 2 Close all applcatons. Do not close Wndows. 3 Insert the frst Wndows 95/98 prnter drver dskette nto the dsk drve of the PC. 4 Select Settngs and then Prnters from the Wndows Start menu. The Prnters wndow appears. 5 In the Prnters wndow, double-clck on the Add Prnter con. 6 When the Manufacturers lst appears, select the Have Dsk button. If needed, clck on the Browse button to select the prnter drver dskette locaton. 7 Select the port to whch you have connected the prnter. 8 In the Prnter Name box, use the default name or change the prnter name to match the name on the front of your prnter. For example, you mght change Datacard Select Class to ImageCard S2 or UltraGrafx S. Do not use the <>:"/ \ and characters n the name. 9 Remove the dskette and nsert the next dskette when prompted. A Verson Conflct dalog mght appear as the nstaller copes fles. Select Yes to keep the exstng fles on your PC. A Code Page Msmatch dalog mght appear. Select Yes to keep the exstng fles on your PC. 10 Remove the last dskette. A message wll appear that prompts you to restart Wndows: Follow the prompt. If a message prompts you to run the frmware update utlty, follow the prompt. 11 After nstallng the prnter drver, there are several other tasks you mght need to perform. They are: Select whether to prnt on two sdes (duplex prntng) Select the rbbon type before prntng a test card. See Workng wth prnter settngs and data on page 3-1 for steps to follow. User s Gude for Express and Select Prnters

57 Advanced Informaton 5-3 If you use a prnt rbbon wth a topcoat (T) panel, select the topcoat pattern for the front of the card, the back of the card, or both. If the prnter has a magnetc strpe module, select the magnetc strpe coercvty and encodng format. See Workng wth prnter settngs and data on page 3-1 for steps to follow. The card creaton applcaton mght send settngs wth cards whch overrde the settngs you make n the Propertes dalog box. 12 Prnt a Wndows test page to verfy that the prnter and drver are workng. See Prnt the Wndows test page on page 2-17 for more nformaton. Use the followng steps to nstall the prnter drver on PCs runnng Wndows NT. If you move the prnter from a PC runnng Wndows 95/98 to a PC runnng Wndows NT 4.0, use the prnter Propertes dalog box on Wndows 95/98 to set Always autodetect before movng the prnter. An Express or Select Class prnter cannot be nstalled on the same PC as a Magna Class or ImageCard IV prnter. If you have a Magna Class or ImageCard IV prnter drver nstalled on ths PC, see the User Gude for that prnter to remove the prnter drver before nstallng an Express or Select prnter. Install the prnter drver on Wndows NT Use the Express or Select prnter drver for Wndows NT only wth a PC that runs Wndows NT 4.0 wth Servce Pack 4 or hgher. The prnter drver s not supported for PCs wth Alpha, MIPS, or PowerPC processors. 1 Make sure the prnter s connected to the PC and powered on. 2 Be sure you are logged n to the Wndows NT system as the admnstrator before startng ths procedure. 3 Close all open applcatons. Do not close Wndows NT. 4 Insert the frst Wndows NT prnter drver dskette nto the dsk drve of the PC. 5 Select Settngs and then Prnters from the Start menu. 6 In the Prnters wndow, double-clck on the Add Prnter con. (Only the admnstrator can use ths con to nstall the prnter drver on the PC.) 7 Select the My computer choce, and not the Network choce. If the My computer choce s not avalable, make sure you have logged on as the admnstrator. 8 Select the port to whch you have connected the prnter. Do not select the Enable prnter poolng choce when nstallng the prnter drver. 9 When the Manufacturers lst appears, select the Have Dsk button. If needed, select the Browse button to specfy the locaton of the prnter drver dskette. User s Gude for Express and Select Prnters

58 5-4 Advanced Informaton 10 Make sure the prnter has a unque name on the PC. If you change the prnter name, do not use the <>:"/\ and characters n the name. The PC wll not be able to enable the drver f you use those characters. Prnter sharng s not supported by the current verson of the prnter drver for Express Class prnters. Select Class prnters can be shared. 11 Do not prnt a test page as part of the nstallaton. You must select the rbbon type before prntng a test page. A Verson Conflct dalog mght appear durng the nstallaton. If so, select Yes to keep the exstng fles on your PC. 12 Remove the current dskette and nsert the next dskette when prompted. 13 Remove the dskette and restart Wndows NT when prompted after the prnter drver s nstalled. If the prnt a test page choce remaned selected, you mght see messages regardng the test page at the same tme as the prompt to restart Wndows NT. 14 When the PC restarts, log n as the admnstrator agan. 15 If a message appears promptng you to update the prnter frmware, follow the prompt. Do NOT power off the prnter whle runnng the frmware update utlry. 16 After nstallng the prnter drver, there are several other tasks you mght need to perform. They are: a Set permssons to the prnter for other users of the PC to support prntng or to prevent access to the prnter. See Settng prnter permssons on page C-3 b Select whether to prnt on two sdes (duplex prntng). See Workng wth prnter settngs and data on page 3-1 for steps to follow. c Select the prnt rbbon type before prnt a test card. See Workng wth prnter settngs and data on page 3-1 for steps to follow. d If you use a prnt rbbon wth a topcoat (T) panel, select the topcoat pattern from the front of the card, the back of the card, or both. See Workng wth prnter settngs and data on page 3-1 for steps to follow. e If the prnter has a magnetc strpe module, select the magnetc strpe coercvty and encodng format. See Workng wth prnter settngs and data on page 3-1 for steps to follow. The card creaton applcaton mght send settngs wth cards whch overrde the settngs you make n the Document Default Propertes dalog box. f Make sure that users of the prnter have permsson to wrte fles to the temp fle locaton specfed n the PC confguraton. If the temp fle locaton s not specfed, the drver uses the root locaton for the prnter drver, WINNT. 17 Prnt a Wndows test page card from the PC to verfy that the drver s nstalled correctly. See Prnt the Wndows test page on page 2-17 for steps to follow. User s Gude for Express and Select Prnters

59 Advanced Informaton 5-5 If you downloaded the drver from the Internet, you can delete the folders created, such as dsk1, from your hard drve after nstallng the drver. You can also delete the downloaded fle. Installng two prnters (Wndows 95/98) You can connect two Express or Select Class prnters to a PC runnng the Wndows 95 or Wndows 98 operatng system. Two prnters cannot be connected to a PC runnng Wndows NT. Install two prnters on a Wndows 95/98 PC Usng two prnters 1 Make sure the PC has two ECP parallel ports. If the PC has only one parallel port, obtan and nstall a second ECP parallel port on the PC. 2 On dskette 1 for the prnter drver, locate the Readme.rtf fle and open t usng Word, WordPad, or another text applcaton. Follow the nstructons n that fle (whch are very smlar to these nstructons). 3 Install the prnter drver for the frst prnter. Make sure to record the name and prnter port used for the prnter. See Installng the prnter drver on page Ext the Status Montor for the frst prnter before nstallng the second prnter drver. a Rght-clck on the prnter con n the rght corner of the status bar. b Select Ext from the popup menu. 5 Install the second prnter drver ( Installng the prnter drver on page 2-11), followng these gudelnes: Make sure the second prnter uses a dfferent name. If you keep the default name for both prnters, Wndows wll add the copy number (2) to the name for the second prnter. Make sure to use a dfferent parallel port for the second prnter. In the Add Prnter wzard, select the Replace exstng drver choce (not the recommended Keep exstng drver choce). Follow these gudelnes to use two prnters attached to one PC. If you plan to use both prnters durng a PC sesson, power on both prnters and then power on the PC. User s Gude for Express and Select Prnters

60 5-6 Advanced Informaton Network prntng Vew the ttle bar of messages for the name of the prnter to whch the message apples. You can use the Datacard QukWorks Prnter Fanout Controller to prnt to multple Express or Select Class prnters. Ths applcaton requres QukWorks V. 2.5 or hgher. Ths secton descrbes how you can prnt to an Express or Select prnter over a network usng Mcrosoft Fle and Prnter Sharng. E Prnter sharng s not supported for the Express Class prnter on Wndows NT. The Express or Select prnter drvers provde support for local prnter sharng. When a prnter s locally shared, the prnter s attached to one PC (host) on a network. Users at other PCs on the network (clents) can prnt to the shared prnter over the network. Up to 10 clent PCs can share the prnter at one tme. Users at clent PCs do not have the same level of access to the prnter drver as a user at the local PC. Two operatng system confguratons are supported: Both the clent and host PCs run Wndows NT 4.0 Workstaton wth Servce Pack 4 or hgher nstalled. Both the clent and host PCs run Wndows 98 (Second Edton). Requrements for local prnter sharng Before sharng a prnter over the network, meet the followng requrements: A network card s nstalled and workng on each PC. The same Wndows operatng system s nstalled and operatng on each PC. E If you are nstallng both a network card and a servce pack or Wndows upgrade, nstall the network card frst and then nstall the servce pack or upgrade. If you nstalled a servce pack or upgrade before nstallng a network card, you must nstall the servce pack or upgrade agan. The prnter must be enabled for sharng. See Wndows help for nformaton on enablng prnter sharng. The PC wth the prnter attached must reman on, and the Wndows operatng system must be runnng. For Wndows NT, a user wth Full Control permsson to the prnter must be logged on at the host PC so that other users can prnt. For Wndows NT, you must set up user permsson to the clent PC and user permsson to the host PC. See admnstrator nformaton for Wndows NT for more nformaton. User s Gude for Express and Select Prnters

61 Advanced Informaton 5-7 Prnter and PC setup Ths secton shows the components you need to use the Express or Select prnter wth local prnter sharng. Fgure 5-1: Prnter sharng Network: A network must be set up and workng before you begn. Ths document does not address network setup or requrements. Host PC: The host PC has the prnter attached to ts parallel port. It must be connected to the network. For Wndows NT, you need to set up users and access. Parallel port connecton: The prnter s connected to the ECP-capable parallel port of the host PC as though you were usng t just from the host PC. Clent PC: The clent PC s connected to the host PC over the network. Settng up prntng over the network To set up local prnter sharng, do the followng: 1 Install the prnter drver on the host PC. See Installng the prnter drver on page 2-13 for more nformaton. 2 Enable prnter sharng. See Wndows help for more nformaton. 3 For Wndows NT, set up an account for each user at the host PC. 4 For Wndows NT, grant users' permsson to the prnter from the host PC, ncludng: Clent PC users who have Prnt permsson to the prnter. Host PC users who also have Full Control permsson to the prnter. Host PC users who have No Access permsson to the prnter. 5 For Wndows NT, set up an account for the user at the clent PC. 6 Make sure clent PC users can access the host PC from the network. 7 Install the prnter drver on the clent PC. See the followng procedure. User s Gude for Express and Select Prnters

62 5-8 Advanced Informaton Installng the prnter drver on the clent PC If an Express Class, Select Class, ImageCard IV, or Magna Class prnter drver s nstalled on the clent PC, delete the prnter drver and reboot the PC. Install the prnter drver on the clent PC 1 Make sure that the prnter and drver on the host PC are workng properly before begnnng ths task. 2 Start Wndows at the clent PC. E For Wndows NT, log onto the clent PC as a user wth access rghts to the host PC. You also need Prnt permsson to the shared prnter to open the Default Document Propertes dalog box and to prnt test cards. 3 Use Wndows Explorer or Network Neghborhood to locate the host PC. 4 When you locate the host PC, clck the con for the host PC to dsplay the Enter Network Password dalog box. Type your password and clck OK to log on to the host PC. Keep the wndow open durng prnter drver nstallaton. 5 In the Prnters wndow, double-clck the Add Prnters con. 6 In the Add Prnters wzard, select the followng choces: a Select "Network prnter server" and not "My Computer." b In the Connect to Prnter wndow, wat whle network prnters appear n the Shared Prnters lst. c If needed, double-clck a server name to see the names of prnters attached. Wat whle the lst appears. d Select the prnter to whch the user wll prnt. The prnter name appears n the Prnter box. Do not change the name of the prnter when you nstall t at the clent PC. e Clck OK to contnue. If you have not logged nto the PC wth the prnter attached, you wll receve a message. Return to step 2 and repeat the procedure. E You can use prnter sharng on the host PC to prnt to an Express or Select prnter attached to another PC. Both prnters must be Express or Select prnters and both prnters must have dfferent names. Install the Express or Select prnter drectly attached to the PC frst, and then follow the steps n ths secton to nstall the second (network) prnter. User s Gude for Express and Select Prnters

63 Advanced Informaton 5-9 Perform management tasks at the host PC The user at the host PC has more control over the prnter. Ths secton descrbes some tasks performed at the host PC. Fgure 5-2: Host PC for prnter sharng For Wndows NT, the user must be logged n as a user wth Full Control permsson. Manage all jobs n the prnt queue. You can use Prnt Manager to vew all jobs n the prnt queue and to pause or delete any jobs n the prnt queue, no matter who submtted the job. See Wndows help for nformaton on usng Prnt Manager. See and respond to messages. If the prnter s not able to process and prnt a card, the prnter drver dsplays a message on the host PC. You can see the message and vew help, whch gudes you n resolvng the stuaton. Prntng for all users s suspended untl the stuaton s resolved. See Respondng to messages on page 3-10 for detals. On Wndows NT, set prnter values, such as rbbon type, for all users. The values you set n the Document Default Propertes dalog box apply to all users. Several values can be changed at clent PCs, but those values apply only to the prnt jobs beng sent. Values you set are used at clent PCs after the clent PC queres the host PC. Open the Default Document Propertes dalog box at each clent PC after settng values at the host PC to query the host PC. (You can close the dalog at the clent PC after vewng t.) If you do not open the Default Document Propertes dalog, the clent PC does not query the host PC, the frst card prnted wll not use the new settngs, and you wll need to send the card to prnt agan. On Wndows 98, set values, such as the cards between cleanng, that control card processng for all users. The values you set for Rbbon type, Cards between cleanng, and Mag Strpe encodng attempts apply to all users. Record the rbbon type so you can set t correctly at the clent PC. Vew prnter status. The host PC runs the Status Montor. You can open the Status Montor and vew prnter status. See Usng the Status Montor on page 3-5 for detals. Use dagnostcs and advanced setup. The Status Montor dalog box on the host PC provdes access to dagnostcs and advanced setup, where you can change some settngs (such as the poston of prntng) and run tests wth the User s Gude for Express and Select Prnters

64 5-10 Advanced Informaton gudance of your servce representatve. See Startng or quttng dagnostcs on page 3-7 for detals. Run the frmware update utlty. The host PC dsplays a prompt when you need to run the frmware update utlty. The utlty works only from a PC wth the prnter connected to ts parallel port. Usng the prnter from the clent PC Users at the clent PC can perform several actons, ncludng: Fgure 5-3: Clent PC for prnter sharng E For Wndows NT, users at the clent PC must be logged nto the host PC and must have Prnt permsson to the prnter. Prnt a card usng an applcaton at the clent PC. At the clent PC, you can use an applcaton to prnt cards by selectng the Express or Select prnter as the prnter. See Makng cards on page 3-8 for detals. Prnt a card usng an applcaton and magnetc strpe fonts from the clent PC. When you prnt from an applcaton such as Mcrosoft Word, you can type text and format t usng fonts provded by the prnter drver. See Makng cards on page 3-8 for detals. For Wndows 98, set card desgn values. Select the same Rbbon type as the Host PC. For other settngs, such as Magnetc strpe encodng format, Prnt on two sdes, and Apply opton staton materal, the prnter must support the settng you select but the settng can be dfferent from the Host PC settng. For Wndows NT, change card desgn settngs, ncludng settngs such as landscape or portrat orentaton. Many settngs are read from the host PC and cannot be selected. Pause or delete prnt jobs you submtted from Prnt Manager at the clent PC. The card job remans n the prnt queue untl t s sent to the prnter. See Wndows help for nformaton on usng Prnt Manager. On Wndows NT, vew Prnt Manager to see prnter messages from the host PC. The card job remans n the prnt queue untl t s sent to the prnter. You can expand the Status column n the Prnt Manager dalog box to see the messages. User s Gude for Express and Select Prnters

65 Advanced Informaton 5-11 Changng the type of prnt rbbon When you change the type of prnt rbbon you use, perform the followng tasks: Change the prnt rbbon n the prnter Change the Prnt Rbbon Type settng Change the card desgn f needed Change the prnthead f needed Change prnthead settngs through the Status Montor Prnt sample cards to verfy the new setup Change the prnt rbbon Change the prnt rbbon n the prnter. See Loadng the prnt rbbon on page 2-7 for nformaton on changng the rbbon n the prnter. Change the Prnt Rbbon Type settng See Workng wth prnter settngs and data on page 3-1 for nformaton on changng the prnt rbbon settng. If you use a sold-color rbbon such as red or gold, choose Black (K) for the Prnt Rbbon Type (rather than usng Always Autodetect ). If you are usng a scratch-off rbbon, choose Black (K) for the prnt rbbon type. If you use any other rbbon type, the autodetect feature and the Prnt on both sdes selecton wll choose the correct selecton. If Always Autodetect s selected n the Wndows 98 Propertes dalog box, decde whether to power the prnter off and on to detect the new rbbon type or to change from autodetect to selectng a rbbon type. If you use a YMCK or YMCKT rbbon and you want to use a panel set for each sde of the card, you can power cycle the prnter and keep the Always Autodetect settng. If you use a YMCK or YMCKT rbbon and you want to use one panel set to prnt both sdes of the card, you must deselect the Always Autodetect settng and select the rbbon type and usage (such as YMC (color) front; K (black) back ) from the Rbbon Type lst. Make sure your rbbon type and card desgn are compatble. Change the card desgn Change the card desgn to use the new rbbon type or use a new card desgn, f needed. Some stuatons where you mght change the card desgn and rbbon type are: User s Gude for Express and Select Prnters

66 5-12 Advanced Informaton Two-step prntng process You decde to mplement a two-step prntng process. You mght decde to preprnt cards wth nformaton such as a logo usng a monochrome rbbon, and then personalze cards usng a color (YMC) rbbon. Or, you mght personalze cards and then prnt scratch-off rbbon n an area of the card. You decde to add features to the card. For example, you mght add a Topcoat (T) panel on the front or back, or change from prntng color on the front only to prntng both sdes wth color. Usually, addng a feature to the card s a one-tme change. If you use a two-step prntng process, you should plan to prnt at least one step of the process as a batch. For example, f you prnt a one-color logo before you personalze cards, prnt enough cards wth the logo to last (you mght prnt enough for one day s personalzaton or one week s personalzaton). (In the followng process, you would begn wth step 3.) If you use the scratch-off rbbon and have one prnter, you must prnt each card twce, frst to personalze the cards, second to prnt the scratch-off materal. Plan to use a batch process, frst personalzng cards and then prntng wth the scratch-off rbbon. A suggested batch process s: 1 Personalze cards wth a rbbon that does not nclude a T panel. Use a rbbon such as YMCK or K. If you use a T panel, make sure the desgn blocks the T panel from prntng n the area where scratch-off rbbon wll be prnted. Be sure to prnt some sample cards for use n testng the scratch-off rbbon. Carefully handle prnted cards that you plan to prnt agan. Avod gettng drt or fngerprnts on the cards. 2 Run a prnter cleanng card. See Usng the prnter cleanng card on page Power off the prnter, and then nstall a monochrome prnthead. See Replacng the prnthead cartrdge on page Change the rbbon n the prnter. See Loadng the prnt rbbon on page Power on the prnter before usng the Propertes or Default Document Propertes dalog boxes. 6 Set the Prnt Rbbon Type to K. See Workng wth prnter settngs and data on page Set the Intensty value for K. See Changng operatonal settngs on page Use a card desgn for the scratch-off materal that has a black statc btmap over the areas where you want the scratch-off materal to be appled. 9 Prnt one or more sample cards. Verfy that the scratch off materal s n the correct locaton. 10 Prnt personalzed cards to apply scratch-off rbbon. User s Gude for Express and Select Prnters

67 Advanced Informaton 5-13 Change the prnthead 11 When the batch s complete, nstall the color prnthead (f needed), change the rbbon n the prnter, change the rbbon type settng, and change the K Intensty/ Voltage f needed. Run a cleanng card and return to step 1. If you use a two-step prntng process and use a monochrome rbbon for one step and a color rbbon for the other step of the process, you need to change from a monochrome prnthead to a color prnthead. Installng a color prnthead n an UltraGrafx (monochrome) prnter wll not permt you to prnt n color. The method of creatng an mage wth color rbbon s slghtly dfferent from the method of creatng an mage wth a monochrome rbbon. Datacard provdes two prntheads to support the needs of the two prntng methods. To acheve complete coverage wthout causng wrnkles or other prntng problems, use the correct prnthead for the type of rbbon you use. See Replacng the prnthead cartrdge on page 4-7 for nformaton on removng and replacng a prnthead. Change prnthead settngs Change prnthead settngs to match the new rbbon type f you use a two step prntng process. If you are changng features of a card desgn, you mght also decde to change prnthead settngs to acheve best results. For example, f you are addng text that prnts n black (K), you mght adjust K prntng ntensty for the clearest text prntng. If you use a color rbbon that ncludes a K panel, and then use monochrome rbbon (such as a red rbbon or a scratch-off rbbon), plan to change the K prntng ntensty, usng a process such as the followng: 1 Start dagnostcs. See Changng operatonal settngs on page 5-14 for nformaton. 2 Create a log for K ntensty values for each rbbon type you use. 3 Use the Prnthead tab to change K ntensty values. Record the current K value and rbbon type. 4 Change the K ntensty value, usng the followng gudelnes: For scratch-off rbbon, the recommended ntensty range s to Begn by settng the lower value (10000). Increase the value by 500 untl the scratch-off materal covers the ntended area so that you cannot see through the scratch-off materal. See Help for the Prnthead tab for detaled steps to follow. For prntng text wth a K panel, the ntensty range s usually near The ntensty s correct when all of the characters are fully formed (no blank spots), but not fuzzy due to growth at the edges. Smaller text characters can requre User s Gude for Express and Select Prnters

68 5-14 Advanced Informaton Prnt sample cards a hgher ntensty than larger characters. See Help for the Prnthead tab for detaled steps to follow. The correct settng produces cards that meet your gudelnes. 5 Record the new value n the log and return to prntng mode. After the prnthead, settngs, and/or card desgn are changed, prnt sample cards, usng the new or changed card desgn (s). Test all aspects of the card desgn, ncludng prntng, algnment, magnetc strpe encodng, barcode readablty, and durablty. When you use a two-step prntng process, make sure to prepare enough cards n the frst step to allow thorough testng n the second step of your overall prntng process. When to make changes Ths secton provdes some representatve examples of changes you mght make and the changes requred for the prnter. Change Prnt rbbon 1 Prnt rbbon 2 Change prnthead? Change K ntensty? Add color prntng to the back of a card wth color on the front YMCKK (old desgn) YMCK/ YMCK No No Add scratch-off area to color and black ID card YMCKTKT Scratch-off (K) Yes Yes Add scratch-off area to color ID card YMCT/ YMCT Scratch-off (K) Yes No Add scratch-off area to onecolor ID card Green (K) Scratch-off (K) No Yes Pre-prnt cards wth red logo, then prnt color and black ID cards Red (K) YMCKTKT Yes No Changng operatonal settngs Ths secton descrbes the operatonal settngs for the prnter that you can change usng the prnter drver. These settngs can be used to customze the performance of your prnter to meet the demands of your card desgn. For detaled nformaton about how to change each settng, see Help for the approprate dalog box. User s Gude for Express and Select Prnters

69 Advanced Informaton 5-15 E You must use the PC to whch the prnter s connected to change operatonal settngs. You cannot change operatonal settngs usng a PC connected through a network. You can work wth the followng: Prnter values Before changng any operatonal settngs, you need to record the current values n the prnter usng the Prnter Values tab. Ths record wll allow you to return to current settngs f the changes you make do not address your concerns. Prntng ntensty You can fne-tune the appearance and functon of cards you prnt by changng the ntensty used to prnt types of panels. For full-color prntng (YMC panels), ntensty affects the darkness or lghtness of prntng. For black (K) panels, ntensty affects the thckness of letters and barcodes. For topcoat (T) panels n the prnt rbbon, ntensty affects the degree of topcoat coverage. Use the Prnthead tab of the Status Montor to change the prntng ntensty. Poston of prntng on the card You can change where the prntng s postoned on the card. For Select Prnters, when you select Edge to edge as the Prnt Margn value (n the Default Document Propertes dalog box), you should set the poston of prntng on the card for best appearance and smooth operaton. You can also change the poston of prntng to address card qualty concerns. Use the Prnthead tab of the Status Montor to change the poston of prntng on the card. E Dagnostcs are desgned to be used wth the assstance of your servce representatve, who can gude you n makng settngs that wll meet your specfc needs. E E Operatonal settngs should be changed only by someone famlar wth the operaton of the prnter and wth Wndows. Allow enough tme to perform all steps of the procedures to acheve the card qualty desred. If ths nformaton does not result n the prnt qualty that you want, contact your servce representatve for assstance. User s Gude for Express and Select Prnters

70 6Troubleshootng Ths chapter explans how to troubleshoot the Express or Select prnter and how to obtan servce. It explans: What to do f you thnk the prnter s not workng 6 Problems you mght see n the appearance of cards How to obtan servce How to package the prnter to return for servce When you experence problems usng the prnter, follow the gudelnes n ths chapter. Record the prnter model number and seral number (located on the bottom of the prnter). Keep notes on the problem, ncludng the message number and the solutons you attempt. Obtan nformaton about the supples used, ncludng: Card stock and type (such as composte or PVC, three-track magnetc strpe, manufacturer, and so on). Ths nformaton s located on the packagng for cards. Type of rbbon (such as YMCK) and the lot number used for personalzng cards. Ths nformaton s located on the package of the rbbon. If you need to call for servce, ths nformaton wll help your servce representatve address your concerns. For more nformaton about messages, see Respondng to messages on page If you thnk the prnter s not workng The prnter, prnter drver, and card creaton applcaton work together to produce cards. If the system s not workng as you expect and does not dsplay messages, follow these steps to solate the source of the problem before contactng your servce representatve. 1 Make a prnter test card, followng the steps n Make a Prnter test card on page If the prnter does not make a test card, the prnter s lkely not workng properly. 2 Prnt a Wndows test page, followng the steps n Prnt the Wndows test page on page If the Wndows test page does not prnt as expected, the prnter drver s lkely not set or operatng properly.

71 6-2 Troubleshootng 3 Check Setup tps on page 2-14 to make sure the PC and prnter are set up correctly. Make a sample card usng the card creaton applcaton. If the sample card does not prnt the card as expected, the card creaton applcaton s lkely not set or operatng properly. Problems wth card appearance Problems wth card appearance can be the result of the followng: Image capture tools, such as the camera Card creaton applcaton, whch dsplays the mage Lmtatons n technology, such as dfferences between how an mage looks on the montor and how t looks after t s prnted Prnter mantenance or PC settngs New Select Class prnters nclude Datacard s Tru Image processng. Cards prnted wth Tru Image have a dfferent appearance than card prnted wth earler Select Class prnters. Ths secton descrbes possble problems you mght observe wth the qualty of cards you produce wth the Express or Select prnter. To dagnose and fx card qualty problems, fnd the symptom n the tables that follow. For each possble cause, attempt the solutons lsted. Problem Troubleshootng Prnt qualty Table 6-1 on page 6-2 Topcoat qualty prnt rbbon Table 6-2 on page 6-7 Prnt staton Table 6-1 and Table 6-2 descrbe problems that can orgnate n the prnt module. Table 6-1: Prnt qualty problems What you see Possble causes Solutons One or more unprnted lnes run the entre length of the card. The prnthead mght be drty or damaged. Clean the prnthead. See Chapter 4. Run a test card. See Chapter 2. If cleanng does not solve the problem, replace the prnthead. See Chapter 4. #

72 Troubleshootng 6-3 Table 6-1: Prnt qualty problems What you see Possble causes Solutons Part of the prnted card s blank. The leadng or tralng edge of the prnted card s not the expected color. c4tcpnl No mage s prnted on the card or the prntng n very lght. Cards mght not meet specfcatons. Cards mght be drty. The prnthead cartrdge mght not be nstalled properly Cards mght be slppng n the card track. Two cards mght have been pcked. The prnt rbbon mght not be Datacardrecommended. The rbbon regstraton mght be ncorrect. The rbbon s loaded ncorrectly. The prnthead cartrdge cable mght be loose. The prnthead cable or prnthead cartrdge mght be damaged. Obtan and use a dfferent supply of cards. See Appendx B. Increase the frequency of cleanng. See Chapter 3. Run a cleanng card. See Chapter 4. Remove and renstall the prnthead cartrdge. See Chapter 4. # Use a prnter cleanng card, then clean the rollers. See Chapter 4. Fan cards before nsertng them n the card cartrdge. Obtan and use Datacardrecommended prnt rbbon. See Appendx B. Contact your servce representatve. Remove and replace the rbbon. See Chapter 2. Power off the prnter. Make sure the prnthead cable s securely connected. See Chapter 4. Replace the prnthead. See Chapter 4. # If the problem perssts, contact your servce representatve. # Obtan gudance from servce before performng ths task.

73 6-4 Troubleshootng Table 6-1: Prnt qualty problems What you see Possble causes Solutons One color panel s not algned correctly wth other panels. Cards mght be slppng n the card track. The card regstraton mght be ncorrect. Use a prnter cleanng card, then clean the rollers. See Chapter 4. Set the poston of prntng. See Chapter 5. # If the problem perssts, contact your servce representatve. c4tcaln Prnted card mages (photos) are blurry Prnted cards, ncludng text, are blurry. All card data s postoned unevenly on the card. The mage capture system needs adjustment. The rollers may be drty. The cards may not meet specfcatons. The prnthead may be drty. The prnt staton needs fne tunng. The card regstraton mght be ncorrect. The prnt staton needs fne tunng. See the nformaton for the mage capture system. Use the prnter cleanng card, then clean the rollers. See Chapter 4. Obtan and use a dfferent supply of cards. See Appendx B. Clean the prnthead. See Chapter 4. If the problem perssts, contact your servce representatve. Set the poston of prntng. See Chapter 5. # If the problem perssts, contact your servce representatve. # Obtan gudance from servce before performng ths task.

74 Troubleshootng 6-5 Table 6-1: Prnt qualty problems What you see Possble causes Solutons Card s prnted upsde down (the mage s rotated 180 degrees). The card creaton applcaton has rotated the card. The card rotaton settng mght be ncorrect. See the nformaton for the card creaton applcaton. Set the card rotaton usng the Default Document Propertes (NT) or Propertes (98) dalog box. See Chapter 3. Prnted card mages (photos) look faded. Prnted cards, ncludng text, look faded. Part of the prnted mage s dscolored. The mage capture system needs adjustment. Prnt rbbon may have been stored mproperly or damaged. The prnthead ntensty settng mght need to be changed. The cards may not meet specfcatons. The prnthead may be drty. Cards mght have fngerprnts or other drt on them. The cards mght be contamnated or otherwse not meet specfcatons. The rollers mght be drty. A sgnature panel s located on the other sde of the card. See the nformaton for the mage capture system. Change the prnt rbbon and then prnt a test card. See Chapter 2. Change the prnthead ntensty. See Chapter 5. # Obtan and use a dfferent supply of cards. See Appendx B. Clean the prnthead. See Chapter 4. If the problem perssts, contact your servce representatve. Handle cards wthout touchng the surface to be prnted. Wear gloves when handlng unprnted cards. Obtan and use a dfferent supply of cards. See Appendx B. Use a cleanng card, then clean the rollers. See Chapter 4. Redesgn the card to avod prntng photos over sgnature panel resdue. # Obtan gudance from servce before performng ths task.

75 6-6 Troubleshootng Table 6-1: Prnt qualty problems What you see Possble causes Solutons The prnted card shows small unprnted spots. The card s scratched or the card surface s uneven. The rollers mght be drty. If the problem occurs frequently, obtan and use a dfferent supply of cards. See Appendx B. Use a cleanng card, then clean the rollers. See Chapter 4. The prnted card shows wavy lnes along the length of the card (woodgran). The prnthead ntensty settng s too hgh. The prnt rbbon s not loaded correctly. The prnthead s not algned correctly. Lower the prnthead ntensty for color (YMC) prntng. See Chapter 5. # Load the prnt rbbon agan. Make sure the cartrdge s frmly seated. See Chapter 2. Contact your servce representatve. The prnted card shows lghter or darker bands across the wdth. The prnthead ntensty settng s too low. Increase the prnthead ntensty settng for color prntng. See Chapter 5. # The card shows rregular lghter or darker spots. The prnt rbbon s wrnklng because the ntensty settng s too hgh. The prnthead s not algned correctly. Lower the prnthead ntensty settng for color prntng. See Chapter 5. # Contact your servce representatve. # Obtan gudance from servce before performng ths task.

76 Troubleshootng 6-7 Table 6-1: Prnt qualty problems What you see Possble causes Solutons Part or all of the prnted mage s expanded. The prnthead s not nstalled properly. Remove and renstall the prnthead cartrdge. See Chapter 4. Part or all of the prnted mage s compressed. The card path may be obstructed. The rollers mght be drty. The cards mght not meet specfcatons. Check the card transport track for jams. Check the duplex module (S2 prnters only) for jams. Clean any card jams. Use the prnter cleanng card, then clean the rollers. See Chapter 4. Obtan and use a dfferent supply of cards. See Appendx B. Topcoat appled usng the prnt rbbon You mght apply topcoat to the card usng a T panel as part of the prnt rbbon. Table 6-2: Topcoat qualty problems prnt rbbon What you see Possble causes Solutons Random scratches appear n the topcoat of the prnted card. The nsde of the prnter mght be drty. Supples were mshandled. Run a prnter cleanng card and a duplex cleanng card. Clean the rollers. See Chapter 4. Store supples n a clean envronment. Keep supples n ther packagng untl loaded n the cartrdge. # Obtan gudance from servce before performng ths task.

77 6-8 Troubleshootng Table 6-2: Topcoat qualty problems prnt rbbon What you see Possble causes Solutons The topcoat shows bands across the wdth of the card. The prnthead ntensty s too low. The prnthead s not algned correctly. Increase the prnthead ntensty settng for topcoat. See Chapter 5. # Contact your servce representatve. The topcoat shows lnes along the length of the card. The prnthead ntensty s too hgh. The prnthead s not algned correctly. Lower the prnthead ntensty settng for topcoat. See Chapter 5. # Contact your servce representatve. A short edge of the topcoat does not stck to the card. The prnthead ntensty s too low. The prnthead s not algned correctly. Increase the prnthead ntensty settng for topcoat. See Chapter 5. # Contact your servce representatve. The card shows rregular lghter or darker spots. The topcoat panel of prnt rbbon s wrnklng because the ntensty settng s too hgh. The prnthead s not algned correctly Lower the prnthead ntensty settng for topcoat. See Chapter 5. # Contact your servce representatve. # Obtan gudance from servce before performng ths task.

78 Troubleshootng 6-9 Obtanng servce For repar assstance, contact your servce representatve. Place the servce call from a telephone close to the prnter so that you can access the prnter and the PC runnng the drver whle talkng to the customer support representatve. Before you call for servce, make sure you have the nformaton recorded durng troubleshootng, as descrbed on page 6-1. Also, make sure you have the seral number of the prnter. It s located on a label on the bottom of the prnter. When to obtan servce Perform the steps earler n ths chapter before obtanng servce. Call for servce f: A troubleshootng process nstructs you to call servce A troubleshootng process does not produce the expected result You experence a problem repeatedly Packng the prnter for shppng When servce requests that you return the prnter to a servce center for repar, pack the prnter for shppng. You mght also need to pack the prnter to send t to another locaton. Pack the prnter 1 Turn off power to the prnter. 2 Remove the power cord from the prnter and power receptacle. Remove the nterface cable and any other cables attached to the prnter. If you are shppng the prnter to use at another locaton, pack the power cord, nterface cable, and any other cables n the accessores box. If you are shppng the prnter for servce, do not shp cables wth the prnter unless asked to do so. 3 Remove all cards from the card cartrdge, and card output stacker, and prnter. Do not shp cards unless asked to do so. 4 Secure the prnt rbbon cartrdge. Leave the prnt rbbon cartrdge n place or apply packng tape. Avod applyng tape to labels n the prnter. 5 Make sure the card cartrdge s frmly seated. 6 Close the cover. 7 Use the orgnal shppng carton, plastc bag, and foam shppng supports. 8 Place the foam shppng support n the prnter carton. 9 Place the plastc bag around the prnter and close t.

79 6-10 Troubleshootng Fgure 6-3: Pack an E or S prnter for shppng 10 Place the protectve box for your prnter model: For models E and S, place the protectve box n the shppng carton wth the closed end of the box toward the prnter (step 1 n Fgure 6-3). For model S2, place the open end of the protectve box over the end of the prnter (step 1 n Fgure 6-4). 11 Place the prnter n the shppng carton (step 2 n Fgure 6-3 or Fgure 6-4). Servce mght ask you to shp cards or addtonal samples of your current supples. If servce requests cards or supply samples, place them n an envelope, plastc bag, or n the accessory box to prevent damage to the prnter. 12 Place the accessores box along the end of the shppng cushon, near the front of the prnter (step 3 n Fgure 6-3 or Fgure 6-4). If you are transportng the prnter to another locaton for use, be sure to pack the User s Gude, the nterface cable, the power cord, any smart card seral cables, prnter drver CD, the warranty, and the declaraton of conformty n the accessores box. 13 Fold the top shppng support over the top of the prnter (step 4 n Fgure 6-3 or Fgure 6-4).

80 Troubleshootng Fgure 6-4: Pack an S2 prnter for shppng 14 Close the shppng carton (step 5 n Fgure 6-3 or Fgure 6-4). 15 Secure the carton wth shppng tape. Be sure to wrap around the shppng carton several tmes to secure t. 16 Put a shppng label on the carton. If you are returnng the prnter for servce, use the address provded by servce. 17 Shp the carton. If you are returnng the prnter for servce, follow the nstructons provded by servce to shp the carton to a servce center.

81 ASafety and complance Ths appendx presents: Regulatory complance nformaton Safety nformaton Trademark acknowledgments Regulatory complance A Notce for USA (FCC notce) Ths equpment generates, uses, and can radate rado frequency energy. If t s not nstalled and used n accordance wth ths nstructon manual, t may nterfere wth rado communcatons. Ths equpment has been tested and found to be wthn the lmts for Class A computng devces, pursuant to Subpart J of Part 15 of FCC rules, desgned to provde reasonable protecton aganst rado nterference n a commercal envronment. Operaton of ths equpment n a resdental envronment may possbly cause nterference. In the event of nterference, the user, at ther own expense, wll be requred to take whatever measures are necessary to correct the problem. Notce for Canada (CSA) Notce for Europe Ths dgtal apparatus does not exceed the Class A lmts for rado nose for dgtal apparatus set out n the Rado Interference Regulatons of the Canadan Department of Communcatons. Le présent apparel numérque n'émet pas de bruts radoélectrques dépassant les lmtes applcables aux apparels numérques de la classe A prescrtes dans le Règlement sur le broullage radoélectrque édcté par le mnstère des Communcatons du Canada. We hereby certfy that the Datacard Express or Select Class photo ID prnter comples wth EMC Drectve 89/336/EEC.Ths prnter conforms to Class A of EN Operaton of ths equpment n a resdental envronment may possbly cause nterference. In the event of nterference, the user, at ther own expense, wll be requred to take whatever measures are necessary to correct the problem. Notce to Users of Prnters Equpped wth Contactless Smart Card Coupler The contactless smart card coupler emts rado-frequency waves and must be used as nstalled and recommended by Datacard, the prnter manufacturer. You may not modfy the coupler or how t s used wthout the wrtten permsson of Datacard. You may not operate the prnter after modfyng the coupler or ts method of operaton. User s Gude for Express and Select Prnters

82 A-2 Lablty statement Safety Ths Datacard product has been bult to the hgh standards of Datacard Corporaton (dong busness as Datacard Group). Please note and heed the WARNING and CAUTION labels that have been placed on the equpment for your safety. Please do not attempt to operate or repar ths equpment wthout adequate tranng. Any use, operaton or repar n contraventon of ths document s at your own rsk. By acceptance of ths system you hereby assume all lablty consequent to your use or msuse of ths equpment. Datacard Corporaton assumes no lablty for ncdental, specal or consequental damage of any knd. Equpment specfcatons, applcatons and optons are subject to change at the sole dscreton of Datacard Corporaton wthout notce. Safe envronment Safe human nterface All Datacard products are bult to strct safety and relablty specfcatons n accordance wth UL1950 and CSA requrements, therefore, safety ssues pertanng to operaton and repar of Datacard equpment are prmarly envronmental and human nterface. The followng basc safety tps are gven to ensure safe nstallaton, operaton and mantenance of Datacard equpment and are not to be consdered as comprehensve on all matters of safety. Connect equpment to a grounded faclty power source. Do not defeat or bypass the ground lead. Place the equpment on a stable surface (table) and ensure floors n work area are dry and non-slp. Insulated rubber floor mats are preferred. Know the locaton of equpment branch crcut nterrupters or crcut breakers and how to turn them on and off n case of emergency. Know the locaton of fre extngushers and how to use them. ABC type extngushers may be used on electrcal fres. Know local procedures for frst ad and emergency assstance at the customer faclty. Use adequate lghtng at the equpment. Mantan the recommended range of temperature and humdty n equpment area. Use proper lftng technques when movng or nstallng the equpment. Use standard electrostatc dscharge (ESD) precautons when workng on or near electrcal crcuts. Do not defeat or dsconnect safety nterlocks on covers. Operate the prnter wth the cover closed. User s Gude for Express and Select Prnters

83 A-3 Acknowledgments Mcrosoft, Wndows NT, and Wndows are trademarks or regstered trademarks of Mcrosoft Corporaton. Datacard, ImageCard, UltraGrafx, Express, Select, Tru Image, and QukWorks are trademarks or regstered trademarks of Datacard Corporaton. All other trademarks are the property of ther respectve owners. User s Gude for Express and Select Prnters

84 B Ths appendx descrbes specfcatons, part numbers, and handlng for: Personalzaton supples, ncludng prnt rbbons Cards to prnt Cleanng supples, ncludng cleanng cards Prnter drver dskettes Prnter components, ncludng cables, addtonal supply cartrdges, and the replaceable prnthead cartrdge BSupples and cards Personalzaton supples Prnt rbbon s used to personalze cards. Ths secton descrbes Datacard recommended personalzaton supples for the Express or Select prnter and how to store them. Use Datacard-recommended supples n the Express or Select prnter. Prnt rbbons You can use the followng prnt rbbons n ImageCard prnters: Rbbon type Part number Panel descrpton Colors One panel set prnts: YMC Three colors Full-color Front sde of card YMCK Three colors and true black Full-color One sde of card OR front three colors; back true black YMCKT Three colors, true black, and topcoat Full-color One sde of card OR front three colors; back true black & topcoat YMCT Three colors and topcoat Full-color One sde of card YMCKTKT Three colors, true black, topcoat, true black, and topcoat Full-color and true black Front three colors, true black & topcoat back true black & topcoat You can use the followng sngle-color (monochrome) prnt rbbons n ImageCard and UltraGrafx prnters: Rbbon type Part number Panel descrpton Colors One panel set prnts: KT True black and topcoat Black One sde of card K black Contnuous black Black Not applcable User s Gude for Express and Select Prnters

85 B-2 Rbbon type K dark blue Contnuous dark blue Blue Not applcable K whte # Contnuous whte Whte Not applcable K red Contnuous red Red Not applcable K green Contnuous green Green Not applcable K slver Contnuous slver Slver Not applcable K scratchoff Contnuous scratch-off panel Scratch-off Not applcable #. Part number Panel descrpton Colors One panel set prnts: Prnt rbbon s larger than prnter capacty. Remove 7 yards (6.5 m) of rbbon before loadng ths roll n the prnter. When you use a monochrome prnt rbbon, use a prnthead desgned for optmal monochrome prntng. See Prnthead cartrdge on page B-7 for more nformaton. If you change the type of rbbon you use, be sure to make the approprate changes to the Express or Select prnter drver. See Changng the type of prnt rbbon on page 5-11 Supply roll storage Cards Follow these gudelnes when storng supply rolls: The prnt rbbon mantans ts qualty for about a year. For optmal card qualty, purchase and store quanttes that you can use up n less than a year. The prnt rbbon and card stock mght requre secure storage and trackng. Follow your polcy for storng and trackng the supples used to make cards. Select a locaton away from drect sunlght, wth a temperature between 55 F and 80 F or between 13 C and 27 C. A humdty range from 20% to 80% (noncondensng) s recommended. Supply rolls should be at room temperature when they are nstalled n the prnter and used. If supples are stored n a cooler envronment than the prnter, allow supples to reach room temperature before usng. Card specfcatons Ths secton descrbes specfcatons and qualty gudelnes for card stock to use wth the Express or Select prnter. It also descrbes the envronmental specfcatons for storage of card stock. For best results wth the Express or Select prnter, use hgh-qualty card stock that meets the specfcatons and recommendatons descrbed n ths secton. User s Gude for Express and Select Prnters

86 B-3 Card sze Use CR-80 sze cards wth the followng nomnal dmensons: Length 3.37 nches mm Wdth nches mm Thckness wth smart card chp Thckness (all other cards) to nches to mm to nches to 1.27 mm Actual card thckness can vary by up to ten percent from the szes lsted. Smart card chps can be rased slghtly from the prntng surface. Card bow must be less than the thckness of the card. Card materal New cards preferred Fgure B-1: Excessve card bow Use cards made of the followng types of materal: Glossy PVC surface, ether 100% PVC cards or composte cards wth a PVC surface. Cards wth a magnetc strpe on one sde of the card. Cards wth a smart card chp on the top of the card. Dependng on the module nstalled n the prnter, contact-type, contactless, or both types of smart card chps can be programmed. Embossed cards cannot be prnted wth the Express or Select prnter. The Express or Select prnter s desgned to prnt on new card stock. If you prnt on cards twce, be careful to avod gettng drt, fngerprnts, or other contamnaton on cards before the second prntng. Prntng on cards that have been ssued mght ntroduce substances that nterfere wth card prntng or damage the prnter. See Problems wth card appearance on page 6-2 to address card appearance problems wth pre-prnted cards. User s Gude for Express and Select Prnters

87 B-4 Pre-punched cards You can use prepunched cards wth the Express or Select prnter. Fgure B-2 shows where punched areas are not allowed. 0.2 n (0.51 cm) Magnetc strpe on back 0.45 n (1.14 cm) Fgure B-2: Pre-punched card block-out areas The dmensons show how far from the edge any punched areas must be (dmensons nclude any tolerance): The cards cannot have a punched area closer than 0.2 n (0.51 cm) from the lefthand edge (as loaded n the card cartrdge). The cards cannot have a punched area closer than 0.45 n (1.14 cm) from the rght edge (as loaded n the card cartrdge). If the card has a magnetc strpe, the card cannot be punched anywhere n the strpe. Card qualty gudelnes Your cards must meet the followng card qualty gudelnes for the Express or Select prnter to prnt hgh qualty graphcs on them successfully. Card surface Card handlng The card surface must be free of rregulartes such as partcles embedded n the surface. The card surface must be smooth and even. Surface rregulartes can cause loss of contact, resultng n prntng vods. The prntng surface must be glossy. It cannot have a matte fnsh (see other sectons n ths appendx for more nformaton). These gudelnes apply to unprnted cards. Any debrs or partcles on an unprnted card s surface can reduce prnt qualty and damage the prnthead. Grease or ols, such as ols from your fngers, also reduce prnt qualty. Keep cards completely clean. Do not touch the prnt surface of a card wth your fngers or hands. Do not use a rubber band to bnd blank cards together. User s Gude for Express and Select Prnters

88 B-5 If you drop a card on the floor, do not nsert t nto the Express or Select prnter. Card storage These gudelnes apply to both prnted and unprnted cards. Cards must be stacked so that they wll not shft and rub aganst each other. When storng cards, make sure that no two cards contan mages or blocks of color that wll come n contact wth each other. Make sure that the magnetc strpe on one card does not come n contact wth the magnetc strpe on another card. Make sure that cards wth magnetc strpes are stored away from magnets and other magnetc objects. Card storage specfcatons Cleanng supples Prnter cleanng card The cards should be stored n a cool, dry, and dark place. Excessve lght can cause yellowng of cards on exposed edges. Keep cards n ther orgnal packagng. Cards should be at room temperature when they are nstalled n the prnter and used. If cards are stored n a cooler envronment than the prnter, allow them to reach room temperature before usng. The Express or Select prnter uses the followng cleanng supples. Prnter cleanng cards Magnetc strpe cleanng card Duplex cleanng cards Ctrus solvent Use a prnter cleanng card to remove partcles left by prntng supples nsde the Express or Select prnter. Use a prnter cleanng card after every 5 to 100 cards. You can set ths nterval. See Workng wth prnter settngs and data on page 3-1. Prnter cleanng cards are sold n packages of 10. The package part number s Fgure B-3: Prnter cleanng card If the prnter does not have a magnetc strpe module, you can use cleanng card part number User s Gude for Express and Select Prnters

89 B-6 Duplex cleanng card Use the duplex cleanng card f the prnter has automatc two-sded prntng. The duplex cleanng card s part number Keep Remove Keep Magnetc strpe cleanng card Fgure B-4: Duplex cleanng card Use the magnetc strpe cleanng card f the prnter has a magnetc strpe module. The card s part number Ctrus solvent Fgure B-5: Magnetc strpe cleanng card Use T960 ctrus solvent to clean rollers nsde the prnter. The solvent s part number TUL Prnter drver dskettes The Express or Select prnter drvers are updated from tme to tme to provde optmal functonalty. You can obtan the most recent prnter drver for the PC operatng system you use from the Datacard Web ste at You also can request the newest release of the prnter drver on dskette. The part number changes wth each release. Ant-statc wrst strap When you change the prnthead cartrdge, you need to use an ant-statc wrst strap, also called an ESD strap. You can order an ant-statc wrst strap, part number , from Datacard or obtan one from any electroncs store. User s Gude for Express and Select Prnters

90 B-7 Prnter components Prnthead cartrdge The Express or Select prnter has a replaceable prnthead. In addton, you can order addtonal or replacement parts for the prnter. Ths secton descrbes the prnter parts you can order. The Express or Select prnter has a replaceable prnthead. The prnthead s subject to wear and has a drect mpact on prnt qualty. Select the prnthead to order based on the prnter seres.the followng prntheads are avalable. Prnter seres Prnthead type Prnthead type label Part number ImageCard Full color Three colors UltraGrafx Monochrome All black Prnthead type label Prnthead-do not touch ths surface Fgure B-6: Express or Select replaceable prnthead cartrdge! Do not touch the prntng edge of the prnthead n the prnthead cartrdge. If you do, clean t. See Cleanng the prnthead on page 4-7. Interface cable Keep a replacement prnthead n stock so t s avalable when you need t. The Express or Select prnter uses an nterface cable (part number ) to connect the port on the prnter to the ECP parallel port on the PC. The nterface cable must be a shelded, Type C, IEEE 1284 parallel port cable, up to 2 meters long, maxmum, wth a propretary ferrte bead. User s Gude for Express and Select Prnters

91 B-8 Fgure B-7: Interface cable Power cord The Express or Select prnter uses one of the followng power cords: U.S. power cable (part number ) Smart card seral cable Fgure B-8: U.S. power cable European power cable (part number ) Australan power cable (part number ) Unted Kngdom power cable (part number ) Dansh power cable (part number ) Indan power cable (part number ) Israel power cable (part number ) Italan power cable (part number ) Swss power cable (part number ) Japanese power cable (part number ) cv177u If the Express or Select prnter has one or more smart card modules, t uses the smart card seral cable to connect the smart card port and the PC. The smart card seral cable s part number The smart card seral cable must be a shelded DB9 seral cable, up to 3 meters long maxmum. cv176u Fgure B-9: Smart card seral cable User s Gude for Express and Select Prnters

92 B-9 Prnt rbbon cartrdge The prnt rbbon cartrdge s part number Be sure to change the prnt rbbon settng n the prnter drver when you change the type of prnt rbbon. Fgure B-10: Prnt rbbon cartrdge Card cartrdge The card cartrdge s dfferent from Express and Select prnters. Express prnters have green cartrdges, whch are part number Select prnters have gray cartrdges whch are part number Fgure B-11: Card cartrdge User s Gude for Express and Select Prnters

93 B-10 Fuse The fuse, located n the power receptacle, s part number Fgure B-12: Power receptacle fuse The power receptacle fuse s a 2.5 ampere slow blow fuse. User s Gude for Express and Select Prnters

94 CPC settngs Ths appendx provdes nformaton about the PC on whch the Express or Select prnter drver s nstalled. It descrbes: Confgurng the ECP parallel port Settng port values Settng prnter permssons (Wndows NT only) Confgurng the optonal smart card seral port C Ths appendx ncludes a secton for settngs that are handled the same way n all operatng systems and also ncludes sectons for each PC operatng system supported by the prnter drver. PC settngs for all operatng systems Ths secton descrbes how to confgure the ECP parallel port. Confgurng the ECP parallel port For most PCs, the parallel port s confgured as an ECP parallel port n the PC's BIOS. See the nformaton that accompanes your PC for detals about changng the BIOS settngs. The followng apples to most PCs and to the Wndows NT and Wndows 98 operatng systems. Confgure the ECP parallel port 1 Close all open applcatons. 2 Reboot the PC. 3 Enter Setup and follow the nstructons that dsplay early n the reboot sequence. The setup screen wll appear. 4 In Setup, check to see that the Parallel Port Mode feld s set to ECP. If t s not, set t to ECP. If the PC has more than one parallel port, make sure you check the settng for the parallel port to whch the prnter s attached (LPT1 or LPT2). An ECP port s requred for the prnter to operate at ts maxmum processng speed. The prnter wll operate n compatble or IBM AT mode; however, the prnter mght not operate as fast. 5 Save the settng and ext Setup, followng the nstructons n the setup screen. Contnue wth the Set port values procedure for your operatng system.

95 C-2 Settng up two ECP parallel ports 1 Follow the nstructons provded wth the port to nstall t and set the jumpers. Record the jumper settngs. The jumper settngs must match the settngs you choose n the Resources tab. 2 Rght-clck on the My Computer con on the desktop and then select Propertes from the popup menu. The System Propertes dalog box appears. 3 Select the Devce Manager tab to vew a lst of devces. 4 Select Vew devces by type f needed. 5 Clck the + next to Ports (COM and LPT) to dsplay the port entres. Usually the second nstalled port s LPT2. 6 Clck Prnter Port (LPT2), or other entry for the nstalled port, and then select the Propertes button. The Prnter Port (LPT2) Propertes dalog box appears. 7 Clck the Resources tab. Make sure that Use automatc settngs s not selected. The Conflctng devce lst should show No conflcts. If you are usng a DMA channel for the second prnter, the Resources settngs lst should show Drect Memory Access and ts channel settng. Fgure C-1: Prnter Port (LPT) Propertes dalog box If the Resources tab shows conflcts, select another confguraton or change the settngs for the port, followng port nstructons.

96 C-3 8 Clck OK on the Prnter Port (LPT2) Propertes dalog box and on the System Propertes dalog box to save settngs and close the dalog boxes. If you nstall the second parallel port and receve Wndows errors, or f the prnter does not prnt relably (wthout dsplayng errors), the port mght have an unresolved hardware conflct. Contact the port manufacturer or the PC manufacturer for assstance. PC settngs for Wndows NT 4.0 Settng port values Ths secton descrbes the followng settngs for PCs runnng Wndows NT 4.0. Settng port values Settng prnter permssons Settng seral port values Port values nclude the port to whch the prnter s assgned, the communcaton mode for the port, and prnter spoolng. Set port values for Wndows NT From the Wndows NT taskbar select Start, then Settngs, and then Prnters. The Prnters wndow appears. 2 Hghlght the Express or Select prnter drver con by clckng on t once. 3 From the menu bar, select Fle and then Propertes. The Propertes wndow for the Express or Select prnter drver appears. 4 Select the Ports tab. 5 Make sure the correct port (usually LPT1) s selected n the Port lst. Express or Select should appear n the Prnter column for the checked port. 6 Make sure that Enable Bdrectonal Support s checked. 7 Select OK to save the settngs and close the Propertes wndow. 8 Close the Prnters wndow. 9 If you change the port to whch the PC prnts, power off the prnter, shut down the PC, and restart both of them before prntng cards. Settng prnter permssons If the PC to whch the prnter s attached has other users, set permssons that:

97 C-4 Allow users to use all features of the prnter and drver, ncludng messages. (Messages nform users when they need to change the rbbon, load cards, and fx problems.) Prevent any access to the prnter by unauthorzed users. Set prnter permssons 1 From the Wndows NT taskbar select Start, then Settngs, and then Prnters. The Prnters wndow appears. 2 Hghlght the Express or Select prnter drver con by clckng on t once. 3 From the menu bar, select Fle and then Propertes. The Propertes wndow for the Express or Select prnter appears. 4 Select the Securty tab. 5 Clck the Permssons button to open the Prnter Permssons dalog box. 6 Select the Add button to open the Add Users and Groups dalog box. 7 Select the Show Users button. 8 Select the name of the user (or group) to add to the prnter and clck the Add button. 9 From the Type of Access lst, select the access: For a user of the Express or Select prnter on the PC connected to the prnter, select Full Control. The user wll be able to see all messages. The user wll also be able to perform other actons, such as deletng the prnter drver. For a user who accesses the prnter over a network, select Prnt. 10 Select OK to save the change and close the Add Users and Groups wndow. 11 Repeat steps 6 through 10 to add other users or groups. 12 Select OK to save the changes and close the Prnter Permssons wndow. 13 Select OK to close the Propertes dalog box. Settng a smart card seral port Wndows NT If you use a smart card applcaton, you connect the PC to the seral port on the Express or Select prnter. The PC should be set to match the prnter seral port settngs. Ths secton descrbes how to set the PC seral port n the Wndows NT 4.0 operatng system. These settngs apply to ports for both a contact smart card module and a contactless smart card module. If you use a contact staton wth the prnter, see the nformaton for the contact staton for port settngs.

98 C-5 Set the seral port on Wndows NT 1 From the Start menu, select Settngs and then Control Panel. 2 From the Control Panel, select Ports. 3 From the Ports dalog box, select the port, such as COM1 or COM2 (Fgure C-2). Fgure C-2: Ports dalog box 4 Select the Settngs button to dsplay the port settngs. If the PC has more than one seral port, make sure you vew the settngs for the seral port to whch the prnter s attached. Fgure C-3: Settngs dalog box 5 Select the followng settngs: Settng Value Baud rate 9600 Data bts 8 Party None Stop bts 1 Flow control None

99 C-6 6 When the settngs are correct, clck OK to save settngs and close the dalog box. PC settngs for Wndows 98 Ths secton descrbes the followng settngs for PCs runnng Wndows 98. Settng port values Settng port values Settng seral port values Port values nclude the port to whch the prnter s assgned, the communcaton mode for the port, and prnter spoolng. Verfy port assgnment and settngs 1 From the Wndows taskbar select Start, then Settngs, and then Prnters. The Prnters wndow appears. 2 Hghlght the Express or Select prnter drver con by clckng on t once. 3 From the menu bar, select Fle and then Propertes. The Propertes wndow for the Express or Select prnter drver appears. 4 Select the Detals tab and vew the port n the Prnt to the Followng Port lst. Make sure ths s the ECP parallel port.! If you need to move the prnter to another port, delete the exstng prnter drver and nstall the prnter to the correct port. See Network prntng on page 5-6 for steps to follow. 5 Clck Spool Settngs to dsplay the Spool Settngs dalog. 6 Make sure that Enable Bdrectonal Support s checked. Also make sure that Spool Prnt Jobs so Program Fnshes Prntng Faster s checked. 7 Select OK to save the settngs and close the Spool Settngs dalog. 8 Select OK to save the settngs and close the Propertes dalog box. 9 Close the Prnters wndow. Verfy communcaton mode 1 From the Wndows taskbar select Start, then Settngs, and then Control Panel. The Control Panel wndow appears.

100 C-7 2 Double-clck the System con. The System Propertes dalog box appears. 3 Select the Devce Manager tab. 4 Make sure Vew Devces by Type s selected. 5 Clck the Plus sgn + next to Ports (COM & LPT) to show the avalable ports. The lst should nclude an entry such as "ECP Prnter port (LPT1)." 6 Clck the entry for the port to whch the prnter s assgned (such as LPT1 or LPT2). 7 Select the Propertes button to dsplay the Propertes dalog box. 8 Select the Drver tab, and then select the Update Drver button to dsplay the Select Devce dalog box. 9 Make sure Show all devces s selected. 10 In the Manufacturers lst, select (Standard port types). In the Models lst, select ECP Prnter Port, f avalable. 11 Select OK or Close on each wndow to select the choce and close the wndow. If the Verson Conflct dalog box appears, select Yes to keep the exstng verson. 12 Select OK to close the System dalog box and make the changes take effect. Settng a smart card seral port Wndows 98 If you use a smart card applcaton, you connect the PC to the seral port on the Express or Select prnter. The PC should be set to match the prnter seral port settngs. Ths secton descrbes how to set the PC seral port. These settngs apply to both a contact smart card module and a contactless smart card module. Set the seral port on Wndows 98 1 From the Start menu, select Settngs and then Control Panel. 2 From the control panel, select System. 3 On the system Propertes dalog box, select the Devce Manager tab.

101 C-8 Fgure C-4: Devce Manager tab of System Propertes dalog box 4 Clck the Plus sgn + next to Ports (COM & LPT) to dsplay a lst of ports. 5 From the Ports lst, select the port, such as COM1 or COM2 (Fgure C-4). 6 Select the Propertes button to dsplay the port settngs. If the PC has more than one seral port, make sure you vew the settngs for the seral port to whch the prnter s attached.

102 C-9 Fgure C-5: Settngs dalog box 7 Select the Port Settngs tab. 8 Select the followng settngs: Settng Value Bts per second 9600 Data bts 8 Party None Stop bts 1 Flow control None 9 When the settngs are correct, clck OK to save settngs and close the dalog box.