T3 (IP) Classic connected to Integral 5

Transcription

1 IP Telephony Contact Centers Moblty Servces T3 (IP) Classc connected to Integral 5 Benutzerhandbuch User s gude Manual de usuaro Manuel utlsateur Manuale d uso Gebrukersdocumentate

2 Contents Contents Famlarze yourself wth your telephone Important notes... 4 Your T3(IP) Classc at a glance... 9 All keys at a glance Basc rules of operaton Puttng the telephone nto servce (T3 IP only) Makng calls as usual Answerng calls Callng someone Establshng several connectons Makng calls wthout the handset Makng calls wth ease Usng the call lst Routng calls Usng the phone book Settng remnders (appontments) Vewng charges* Lockng the telephone Sendng and recevng messages Outsde busness hours (nght servce)* Telephonng wth partners Customzng the telephone Settng audo, contrast and language Assgnng functons/phone numbers to keys Changng general settngs Settngs for your telephone system IP-specfc settngs Auxlary devces* Lnks* The DSS Module Headset Extras for your telephone Hotel functons* Look t up whenever n doubt Telephone functons and symbols Messages on the dsplay Rngng and handset tones

3 Contents Table of characters Menu overvew Troubleshootng Index

4 Famlarze yourself wth your telephone Important notes Important notes Famlarze yourself wth your telephone Whch systems can you connect your telephone to? Ths telephone s only ntended to be connected to Avaya PBX systems. It must not be connected drectly to a PSTN. Declaraton of conformty (T3) We, Avaya GmbH & Co. KG, declare that the T3 Classc telephone comples wth the basc requrements and other relevant regulatons of the EU drectve 1999/5/EU (rado and telecommuncaton termnal equpment, R&TTE). Ths telephone s ntended for connecton to dgtal nterfaces of Avaya telecommuncatons systems and meets the fundamental requrements formulated n EC drectve 1999/5/EC (Rado and Telecommuncaton Termnal Equpment, R&TTE). Ths telephone has been desgned n such a way that t s unsutable for drect operaton on nterfaces of publc telecommuncaton networks. When usng lnks and DSS modules: Ths lnk / DSS module s ntended for connecton to T3 telephones and meets the fundamental requrements of EC drectve 1999/5/EC (Rado and Telecommuncaton Termnal Equpment, R&TTE). The desgn of ths lnk / DSS module makes t sutable for use wth T3 telephones only. If any problems occur durng operaton, please frst contact your specalst dealer or your system admnstrator. The complete declaraton of conformty can be obtaned at the followng Internet address: or look for Conformty n the ndex. 4

5 Important notes Famlarze yourself wth your telephone Declaraton of conformty (T3 IP) We, Avaya GmbH & Co. KG, declare that the T3 IP Classc telephone comples wth the basc requrements and other relevant regulatons of the EU drectve 1999/5/EU (rado and telecommuncaton termnal equpment, R&TTE). Ths telephone s desgned for connecton to Ethernet/LAN nterfaces of IP compatble telecommuncatons systems from Avaya, and comples wth the basc requrements of EU drectve 1999/5/EU (RTTE). Avaya cannot guarantee successful operaton of the telephone n LAN or ntranet envronments n whch no Avaya telecommuncatons system s present. When usng lnks and DSS modules: Ths lnk / DSS module s ntended for connecton to T3 IP telephones and meets the fundamental requrements of EC drectve 1999/5/EC (Rado and Telecommuncaton Termnal Equpment, R&TTE). The desgn of ths lnk / DSS module makes t sutable for use wth T3 IP telephones only. If any problems occur durng operaton, please frst contact your specalst dealer or your system admnstrator. The complete declaraton of conformty can be obtaned at the followng Internet address: or look for Conformty n the ndex. 5

6 Famlarze yourself wth your telephone Important notes Software Lcense Lcense USE OR INSTALLATION OF THE PRODUCT INDICATES End User s acceptance of the GENERAL LICENSE TERMS AVAILABLE ON THE AVAYA WEBSITE AT ("GENERAL LICENSE TERMS"). If you do not wsh to be bound by these terms, you must return the product(s) to the pont of purchase wthng ten (10) days of delvery for a refund or credt. IN ADDI- TION TO THE GENERAL LICENSE TERMS, THE FOLLOWING LICENSE TERMS AND RESTRICTIONS APPLY TO THE PRODUCT. Avaya grants End User a lcense wthn the scope of the lcense types descrbed below. The applcable number of lcenses and unts of capacty for whch the lcense s granted wll be one (1), unless a dfferent number of lcenses or unts of capacty s specfed n the Documentaton or other materals avalable to End User. "Desgnated Processor" means a sngle stand-alone computng devce. "Server" means a Desgnated Processor that hosts a software applcaton to be accessed by multple users. "Software" means the computer programs n object code, orgnally lcensed by Avaya and ultmately utlzed by End User, whether as stand-alone Products or prenstalled on Hardware. "Hardware" means the standard hardware Products, orgnally sold by Avaya and ultmately utlzed by End User. Lcense Type(s): Desgnated System(s) Lcense (DS). End User may nstall and use each copy of the Software on only one Desgnated Processor, unless a dfferent number of Desgnated Processors s ndcated n the Documentaton or other materals avalable to End User. Avaya may requre the Desgnated Processor(s) to be dentfed by type, seral number, feature key, locaton or other specfc desgnaton, or to be provded by End User to Avaya through electronc means establshed by Avaya specfcally for ths purpose. Thrd-party Components Certan software programs or portons thereof ncluded n the Product may contan software dstrbuted under thrd party agreements ("Thrd Party Components"), whch may contan terms that expand or lmt rghts to use certan portons of the Product ("Thrd Party Terms"). Informaton dentfyng Thrd Party Components and the Thrd Party Terms that apply to them s avalable on Avaya s web ste at: To whch system s your telephone connected? (T3) You can fnd out whch system your telephone s connected to as follows: Press the "Menu" key durng a call or wth the handset off-hook: The "Info/Servce" menu appears, but only f your telephone s connected to the Integral 55 Communcaton Server. In ths menu you can also vew, for example, the type, catalogue number and software verson. 6

7 Important notes Famlarze yourself wth your telephone To whch system s your telephone connected? (T3 IP) You can tell whch Avaya telephone system your telephone s connected to as follows: When loggng n for the frst tme: If your telephone s connected to the Integral 5, a log-n wndow appears frst n whch you can enter your extenson number and PIN. No log-n wndow appears f your telephone s connected to the Integral 55 Communcaton Server. If you have already logged n: Press the "Menu" functon key durng a conversaton or wth the handset off-hook: The "Info/Servce" menu appears, but only f your telephone s connected to the Integral 55 Communcaton Server. You can vew varous IP settngs there. Hnts for the locaton of the phone Place the telephone on a non-slp surface, especally f the furnture s new or has recently been cleaned or polshed. Varnshes or cleanng agents may contan substances whch soften the pads on the undersde of the telephone and the pads could then mark your furnture. Avaya cannot assume lablty for damage of ths knd. Repars The telephone set may only be opened or repared by qualfed techncans. Do not open the telephone yourself. Ths could otherwse result n damage to the telephone, makng t noperable. What you should defntely read You should defntely read the followng sectons. These sectons explan all the parts of your telephone. You wll fnd out how to use your telephone. Overvew of your telephone ( p. 9) Basc rules of operaton ( p. 11) Puttng the telephone nto servce ( p. 15) You wll often fnd ths nformaton lne at the end of a secton or chapter. It contans addtonal nformaton that wll help you to make better use of the functons. 7

8 Famlarze yourself wth your telephone Important notes Addtonal functons Functons marked by a * are not standard features of your telephone. Other functons may be dsabled or dependng on the system software not avalable. Please consult your system admnstrator f you want to use any of these functons.... telephonng made easy You can make the followng settngs mmedately or durng your frst telephone calls: Adapt the volume ( p. 71) for rngng, for the recever and the settngs for handsfree ( p. 73) to your surroundngs. Adapt the contrast of the dsplay ( p. 71) to the lghtng condtons where you are. Select whch language ( p. 74) all dsplay nformaton s to appear n. The avalable languages are Englsh, French and German. Save frequently used call numbers to a personal phone book ( p. 48). You can modfy personal phone book entres yourself. User manual n other languages Would you prefer to read these operatng nstructons n a dfferent language? Go to the Avaya Support page at where you can access our lst of documents. Look there to fnd out whether the language verson you want s avalable for download. Dspose of waste equpment properly - the envronment wll thank you for t Waste electrcal and electronc equpment bearng ths symbol may contan substances that are dangerous to humans and the envronment. For ths reason, you must not dspose of such equpment together wth unsorted muncpal (domestc) waste. To protect our envronment, pubc collecton ponts are avalable at whch you can dspose of waste electrcal and electronc equpment that bears ths symbol. To prevent these substances from spreadng n our envronment and reduce the polluton of natural resources, you can also take part n the Avaya take-back scheme for waste equpment. Under ths scheme, the materals n the waste equpment wll be recovered n a proper professonal manner wth ndvdual components beng re-used. 8

9 Famlarze yourself wth your telephone Your T3(IP) Classc at a glance Your T3(IP) Classc at a glance 1 Dsplay 2 Level-swtchng key for dsplay keys 3 Clear key 4 Arrow keys for navgatng wthn the dsplay 5 OK key 6 Escape key 7 Dgt keys wth letters 8 Functon keys (some of them wth LEDs) 9 Volume/contrast keys 10 Call dsplay 11 Dsplay keys for destnatons, functons, partners and lnes 9

10 Famlarze yourself wth your telephone All keys at a glance All keys at a glance... Dgt keys wth letters: For dallng call numbers and enterng codes and text. The alphabetc labellng allows you to dal wth letters (vanty numbers). Star and hash: For specal functons Escape: Ends the current connecton durng a call. Otherwse, t cancels nput (the next hgher menu level then appears on the dsplay). Clear: Deletes the character above the marker. The last character s deleted f the cursor s postoned after the last character. Arrow up / down: Moves the cursor up or down n the dsplay. + / -: Increases or decreases the volume or contrast. Arrow left / rght: Moves the cursor to the left or rght n the dsplay. Enter: Opens a selected menu tem or confrms an nput. Level swtch: Actvates the next level for the dsplay keys. Functon keys: 4 dsplay keys below the dsplay. 6 user-defnable functon keys next to the numerc keypad, 6 of these wth LEDs. 5 functon keys wth permanent assgnment: Handsfree/montorng, mute (swtch off mcrophone), menu, redal and refer-back. The default assgnment for the functon keys s prnted on the enclosed label strps. 10

11 Basc rules of operaton Famlarze yourself wth your telephone Basc rules of operaton You can select and use most of the functons from the menu. To make operaton easer, you can assgn frequently used functons to the functon keys. Some keys are already assgned functons when the phone s delvered. Selectng functons from the menu Press the "Menu" functon key. or scroll to the desred menu tem. Confrm your selecton. The selected functon s dsplayed. In many cases a submenu also appears. You can scroll through the submenu n the same way as n the menu. s Functons already assgned to keys no longer appear n the menu. You can fnd all functons n the Menu overvew ( p. 131). Cancellng or extng an acton If you have entered the wrong data or made the wrong settng: Press (several tmes f necessary) to cancel the procedure. You wll then move up one menu level or go to the dle dsplay. The followng settngs cannot be undone usng the Escape key: Changes to the assgnment of functon keys Settngs that have been changed usng the OK key. The dsplay helps you The dsplays gude you step by step as you use the phone. The dsplay provdes you wth a great deal of nformaton, such as the status of your current connecton. The phone number of every external ISDN caller wll appear n the dsplay provdng they have not dsabled call number dsplay. Ths enables you to see who s callng. If your phone book already contans the name and phone number of the caller, ther name wll dsplayed when they call. The four keys under the dsplay have dfferent functons dependng on the operaton you are currently performng. You can read the current functon of each key on the dsplay. 11

12 Famlarze yourself wth your telephone Basc rules of operaton What s shown on the dle dsplay? The dle dsplay shows: Your name and call number Date and tme Assgnment of dsplay keys Status messages where applcable Info wndow Sometmes the "nfo wndow" appears. It gves you mportant nformaton, e.g. f a partcular functon cannot be executed or you have changed a settng. It dsappears agan automatcally after a short tme. Status messages When requred, your telephone wll dsplay addtonal text n the dle dsplay. Ths happens when there s mportant nformaton for you (e.g. new entry n the call lst) or you have actvated partcular functons (e.g. "Call dverson to 4712"). You can actvate the assocated menu tem drectly from a status message, e.g. to change the settng. Scroll to the desred status message. Confrm your selecton. You can temporarly swtch off the status message dsplay wth the Escape key. 12

13 Basc rules of operaton Dsplay keys Famlarze yourself wth your telephone Your telephone has four specal functon keys, the dsplay keys. The current allocaton of each key s shown n the dsplay. Example: Lne 2 (for exchange lne 2) appears above the second key. If you press the key, you wll seze exchange lne 2. Dsplay keys n several levels One level wth four key assgnments s shown on the dsplay at a tme. However, you can gve each key several assgnments. The frst level dsplay keys can be allocated to partners, lnes or any other functons as requred. Normally, you wll see the frst level dsplayed. You can assgn destnatons to dsplay keys n other levels. You can change between the levels usng the "Swtch level" key. Press ths key. The next level of the dsplay keys wll be shown. The current functons are shown n the dsplay. Avaya Servce can change the number of levels for the dsplay keys (max. 5). 13

14 Famlarze yourself wth your telephone Basc rules of operaton Enterng text The dgt keys can also be used to enter letters and characters, e.g. for names n the personal phone book. The letters are prnted on the dgt keys. Your telephone swtches automatcally to entry of letters and numbers when ths s necessary. Example: Enter the name "JOHN": Press the JKL button once. J appears n the dsplay. Wat brefly untl the cursor moves to the rght. Press the MNO button three tmes. The dsplay reads JO. Wat brefly untl the cursor moves to the rght. Press the GHI button twce. The dsplay reads JOH. Wat brefly untl the cursor moves to the rght. Press the MNO button twce. The dsplay reads JOHN. Deletng letters Deletes the character above the mark. The last character s deleted f the cursor s postoned after the last character. Swtchng between upper case and lower case letters Press key to change between upper case and lower case letters. Enterng specal characters Not all possble symbols appear on the dgt keys. Look them up n the Table of characters ( p. 130). 14

15 Famlarze yourself wth your telephone Puttng the telephone nto servce (T3 IP only) Puttng the telephone nto servce (T3 IP only) Please read and follow the followng nstructons regardng the commssonng of an IP telephone. Inhalt Contents Connectng the telephone and loggng n (T3 IP only) ( p. 16) Modfyng language for the log-n procedure and IP settngs ( p. 16) Loggng off from telephone ( p. 17) IP-specfc settngs ( p. 102) are descrbed n separate sectons. 15

16 Famlarze yourself wth your telephone Puttng the telephone nto servce (T3 IP only) Connectng the telephone and loggng n (T3 IP only) After connectng the unt to the LAN (Local Area Network) and to the power supply (only f the telephone s not powered va the LAN), the telephone software wll frst be actvated and after that a search for a gatekeeper (responsble for access authorsaton) wll start automatcally. A gatekeeper wll normally be found. If ths s the case, the log-n wndow wll then appear:... Enter extenson number. Scroll to the PIN menu tem. Enter PIN The factory settng s "0000". Confrm your selecton. The dle dsplay appears next. You wll now also be avalable under the entered call number (extenson number). You can change the language for the log-n procedure. ( p. 16) The log-n PIN s the same as the PIN you can use to unlock your locked telephone. You can change ths PIN n the Lock ( p. 61) menu. If you have cancelled a log-n procedure (.e. you have left the log-n wndow usng the Escape key) n order to change or vew settngs n the menu, you can then log back n agan va the User admnstraton menu opton. Modfyng language for the log-n procedure and IP settngs If your telephone s not yet logged n, you can choose between sx dfferent languages (German/Englsh/French/Italan/Spansh/Dutch): Press the "Menu" functon key. Scroll to the "Swtch language" menu opton. Confrm your selecton. Select language, e.g. Englsh. Confrm your selecton. When frst settng up your telephone you can choose your preferred language n other ways: When the log-n wndow appears, press the Escape key twce. "D/GB/ F/I/E/NL" appears. Then select your preferred language. "D/GB/F/I/E/NL" dsappears when the language has been changed. 16

17 Famlarze yourself wth your telephone Puttng the telephone nto servce (T3 IP only) Loggng off from telephone When you want to log out of the telephone agan: Press the "Menu" functon key. Scroll to the Log off menu tem. Confrm your selecton. You are now logged off from ths telephone. Another user can now log on. 17

18 Makng calls as usual Answerng calls Answerng calls Makng calls as usual You can lft the recever and speak wth the caller n the normal way. If another subscrber wthn your system receves a call, you can dvert the call to your phone (pck-up call). It s also possble to answer calls usng the handsfree key and then to telephone wth the recever on-hook. You can set your telephone to actvate handsfree mode automatcally when t receves an nternal call. You wll not need to lft the recever, but can mmedately start speakng to the caller (Automatc handsfree when called ( p. 84)). It s also possble to put calls on hold nstead of answerng them mmedately. Ths allows you to complete any operatng procedures you have already started (e.g. edtng a phone book entry). You can dvert any ncomng external calls to a preconfgured call forwardng staton (call forwardng). Inhalt Contents When you receve a call ( p. 19) If another telephone receves a call (pck-up call) ( p. 19) Answerng a call for a partner ( p. 19) Call durng a conversaton (second call) ( p. 20) Call durng a programmng procedure ( p. 20) Call forwardng ( p. 20) 18

19 Answerng calls If you receve a call Your telephone rngs. The call s shown n the dsplay. Makng calls as usual s Lft the handset. Telephonng wthout the recever: Press the "Handsfree/Montorng" functon key. You wll be shown the number or name the caller dalled, e.g. when you receve a dverted call. If you do not want the caller to hear what s beng sad at your end, press the "Mute" key. The opposte party wll be able to hear you agan after pressng ths key agan. If another telephone receves a call (pck-up call) Another telephone rngs. Press the "Menu" functon key. Scroll to the Pck-up menu tem. Confrm your selecton. A lst of ncomng calls wll be shown. Scroll to the call you want to pck up. Confrm your selecton. Lft the handset. Answerng a call for a partner If you have assgned a partner to a functon key or dsplay keyassgnng partners to keys ( p. 78)): A partner s beng called. Press the dsplay key or functon key for the partner beng called. Your telephone rngs. Lft the handset. 19

20 Makng calls as usual Answerng calls Call durng a conversaton (second call) You are on the phone. Someone else calls you. You hear a sngle rngng tone. The caller s shown as the top tem on the menu. Accept call. The frst caller s watng and cannot hear your conversaton. Call durng a programmng procedure You receve a call but want to fnsh what you are dong on your telephone frst. You are programmng your phone. A call arrves. Scroll to the Place call on hold menu tem. Confrm your selecton. You can contnue wth your programmng. After completon, the held call wll be shown. Call forwardng You receve an external call and wsh to dvert the call to the call forwardng statons: Scroll to the Transfer menu tem. Confrm your selecton. The call s dverted to the call forwardng statons. The call forwardng statons must have been set up n the telecommuncatons system. 20

21 Callng someone Makng calls as usual Callng someone You can use the telephone as usual wthn and outsde your telephone system: Dal the nternal extenson number or external call number drectly. You can use the dsplay keys to dal the fve most recently called numbers agan (redal) and to dal frequently used call numbers. If you cannot reach an external number, you can have the number redalled automatcally up to 10 tmes. If an nternal number s engaged or all exchange lnes are occuped, you can request an automatc callback when the lne s free agan. You can cut n on another call wthn your system f you have somethng urgent to tell one of the subscrbers. If you do not want the person you are callng to see who s callng, you can call anonymously. Inhalt Contents Makng calls wthn your telephone system ( p. 22) Makng calls outsde your telephone system ( p. 22) Makng a call wth one key stroke ( p. 23) Redal ( p. 24) Redallng a call number ( p. 24) In the event of a busy sgnal (auto callback) ( p. 24) Deletng automatc callback ( p. 25) Callback, lne ( p. 25) Cuttng n on another call (cut-n)* ( p. 25) Call watng ( p. 26) Anonymous calls ( p. 26) Drect access tone dallng (DTMF) ( p. 26) Many telephone systems requre a specal dal code to be dalled for external calls, the so-called external lne code. Sometmes a short pause, known as the dal pause, has to be nserted after ths. You can obtan more nformaton from your telephone system admnstrator. 21

22 Makng calls as usual Callng someone Makng calls wthn your telephone system s... Enter the call number. Lft the handset. You can, of course, lft the recever frst and then dal the number. However, n ths case you wll not be able to correct an nput error. If you have swtched Drect dal ( p. 86) off, you cannot correct nput errors before dallng. Callng outsde your telephone system Enter external lne code, e.g Enter number. Lft the handset. Instead of enterng the external lne code, you can also press a lne key. If you have actvated LN on dallng ( p. 82) you only need to dal the external number. 22

23 Callng someone Makng calls as usual Presentng yourself wth specfed call numbers* If your system s confgured to do so, every tme you make an outsde call you can select the number you want to present to the call recpent. Ths s called Callng Lne Identfcaton Presentaton (CLIP). Ths could be your servce, head offce or workshop number, for example. The number you want to dal s dsplayed. Scroll to the menu tem wth the desred group number, e.g. dal wth Lft the handset. Your selected number s shown to the call recpent. If a name s allocated to the number you want to present, you are shown ths name. You can assgn the numbers wth whch you want to present yourself to the functon keys (to program functon keys, see Data Input Manual). If you press one of these functon keys before lftng the handset when makng an external call, the number selected wll be presented to the party called. If you have deactvated Number dsplay for outsde calls ( p. 85), you wll not be offered numbers for presentaton. Makng a call wth one key stroke Press the dsplay key or functon key for the desred subscrber. Lft the handset. You can fnd out how to assgn a call number to a destnaton key n the secton Assgnng functons/phone numbers to keys ( p. 75). 23

24 Makng calls as usual Callng someone Redal You can redal one of the last external numbers called. Press the "Redal" functon key. Scroll to the desred number, e.g Lft the handset. If you selected a specal number to present to the call recpent, ths wll also be used for redal. Redallng a call number The external number dalled s busy. Scroll to the Automatc redal menu tem. Confrm your selecton. Replace the handset. Dallng s repeated up to ten tmes at ntervals. You can only use "Automatc redal" f you are callng on a dgtal exchange lne. Automatc redallng s stopped f you press any key or pck up the handset. You can specfy the number of automatc redal attempts and the tme between two attempts n the Dal settngs ( p. 83) menu. In the event of a busy sgnal (auto callback) The dalled connecton s busy. The callback menu tem appears n the menu. Scroll to the callback menu tem. Confrm your selecton. Replace the handset. Your telephone rngs as soon as the other lne s free. Lft the handset when your telephone rngs The other lne s called automatcally va the telephone system. In the case of external calls, "Auto callback" s only presented as an opton f the network provder and the system connecton support t. 24

25 Callng someone Deletng automatc callback In the status menu: Scroll to the Auto callbackmenu tem. Confrm your selecton. Makng calls as usual Callback, lne You want to make an external call but all the exchange lnes are busy. The nformaton message "No free lne" appears. Press the "Callback lne" functon key. Replace the handset. As soon as a lne becomes free, your telephone wll rng and the "Callback lne" dsplay wll appear. Lft the handset when your telephone rngs You can dal the desred external call number. You must have assgned the "Callback lne" functon to a functon key. Cuttng n on another call (cut-n)* You call an nternal extenson. The user s already on a call. You want to cut n on the call: Scroll to the Cut-n menu tem. Confrm your selecton. All partes wll hear a cut-n tone. You are now ncluded n the call and can communcate wth the subscrbers. Cut-n s only possble wthn your system. It must be enabled for your telephone and the target telephone. Consult Avaya Servce f necessary. Endng the cut-n: replace the handset or press the Escape key. 25

26 Makng calls as usual Callng someone Call watng You call an nternal extenson. The number s busy. Scroll to the Knockng menu tem. Confrm your selecton. Your call wll then be re-sgnalled to the called party. Anonymous calls Lft the handset. Scroll to the Anonymous callmenu tem. Confrm anonymous callng. Your number wll not be transmtted to the called party for your next external call. Anonymous callng must be supported by your network operator. Drect access tone dallng (DTMF) Dgt key operatons are automatcally transmtted as tones durng an exstng external call. Ths s necessary, for nstance, f you want to nterrogate answerng machnes or vocemal boxes. 26

27 Establshng several connectons Makng calls as usual Establshng several connectons You can accept another call whle you are already makng a call (Second call ( p. 86)). You can speak wth several partes alternately and swtch back and forth between them as desred. You can speak wth two callers smultaneously (three-party conference). You can nclude a new partcpant drectly n the conference or call va "Refer-back" to speak prvately beforehand. Inhalt Contents Consultaton durng a call (Refer-back) ( p. 28) Swtchng between two external callers (brokerng) ( p. 28) Forwardng callers ( p. 28) Forwardng a second caller ( p. 29) Conference - connectng a subscrber to a call ( p. 29) Conference - connectng a party to a call usng refer-back ( p. 30) Expandng conference to nclude another partcpant ( p. 30) Interconnectng conference partners ( p. 30) Conference, endng ( p. 31) 27

28 Makng calls as usual Establshng several connectons Consultaton durng a call (Refer-back) Durng a call: Press the "Refer-back" functon key. The caller wats and cannot hear what you say.... Enter the number you wsh to refer back to. Carry out refer-back call. Press the "Refer-back" functon key agan. The refer-back call s ended and you can speak agan to the frst caller. You can also call the refer-back subscrber usng a functon key f t s set up as a partner key or has been assgned to that subscrber s number (as a destnaton key). Swtchng between two external callers (brokerng) If you want to speak wth a call party (e.g ) who has been put on hold: Scroll to the Return to menu tem. Confrm your selecton. The other caller s now watng. Forwardng callers Your caller wshes to be connected to another extenson: Press the "Refer-back" functon key. The caller wats and cannot hear what you say.... Enter the number to whch you want to forward the call. Replace the handset. The refer-back extenson wll be connected to the frst caller. s You do not need to wat untl the refer-back extenson pcks up the call. 28

29 Establshng several connectons Makng calls as usual Forwardng a second caller If you receve a call durng an exstng call, e.g. from : Scroll to the Call from menu tem. Confrm your selecton. You are connected to the addtonal caller. The frst caller s now on hold and cannot hear your other conversaton. Now you want to forward the addtonal caller, e.g. to call number 1234: Press the "Refer-back" functon key. Enter the number of the extenson you want to connect the caller to, n ths example You can now announce the caller. The frst party s put on hold. Scroll to the Transfer call to menu tem. Confrm your selecton. You wll now be able to talk to the frst party agan. Conference - connectng a subscrber to a call Durng a call: Scroll to the Conference wth...menu tem. Confrm your selecton.... Enter number of second conference partcpant. You can mmedately hold a three-party conference once you are connected wth the subscrber. Any partcpant can swtch out of the conference. Replace the handset. If the thrd subscrber you are callng does not answer: Select the Cancel menu tem and confrm to swtch back to the frst partcpant or press the Escape key to call another number or select the Return to Subs... menu tem to return to the frst partcpant. 29

30 Makng calls as usual Establshng several connectons Conference - connectng a party to a call usng refer-back Durng a call (e.g. wth ): Press the "Refer-back" functon key. The opposte party s put on hold.... Enter number of second conference partcpant. You can set up the conference once you are connected to ths subscrber. Scroll to the Conference wth menu tem. Confrm your selecton. s Any partcpant can swtch out of the conference. Replace the handset. If the thrd subscrber you are callng does not answer: Select the Cancel menu tem and confrm to swtch back to the frst partcpant or press the Escape key to call another number or select the Return to Subs... menu tem to return to the frst partcpant. Expandng conference to nclude another partcpant Whle you are carryng out a conference call: Scroll to the Extend conference menu tem. Confrm your selecton.... Enter the number of the new partcpant. Once you are connected to the number, all the partes can talk to each other mmedately. Conferences can be expanded to up to nne partcpants. Conferences wth external partcpants are always lmted to three partcpants. Interconnectng conference partners Durng the conference: Replace the handset. 30

31 Establshng several connectons Conference, endng Durng the conference: All partcpants: Makng calls as usual Replace the handset. 31

32 Makng calls as usual Makng calls wthout the handset Makng calls wthout the handset You can actvate the loudspeaker of your telephone n order to hear the caller wthout havng to use the handset. You can also make a call usng the handsfree functon. You do not need to pck up the recever n that case. You can also actvate handsfree durng a call and then contnue the conversaton wth the recever on-hook. Inhalt Contents Lstenng to the opposte party over the loudspeaker (montorng) ( p. 33) Makng a call wth the handset on-hook (handsfree) ( p. 33) Contnung a call n handsfree mode when the handset s off-hook ( p. 33) Handsfree - contnung the call usng the recever ( p. 33) Handsfree - endng a call ( p. 34) Tps for handsfree montorng and handsfree callng ( p. 34) 32

33 Makng calls wthout the handset Makng calls as usual Lstenng to the opposte party over the loudspeaker (montorng) Whle telephonng wth the handset off-hook: Press the "Handsfree/montorng" functon key (LED lghts up). You can then hear the caller through the bult-n loudspeaker. The desred loudspeaker volume can be set usng the keys "+ und "-. You can swtch off the loudspeaker whle montorng by pressng the "Handsfree/ montorng" functon key twce (LED goes out). Makng a call wth the handset on-hook (handsfree)... Enter the call number. Press the "Handsfree/montorng" functon key (LED flashes). When the desred party answers, you can hear them over the loudspeaker and also talk to them wth the recever on hook. The LED next to the functon key flashes whenever you swtch to handsfree. If you want to make a handsfree call, you can also select the number from the call lst or the redal lst. If you have swtched Drect dal ( p. 86) on, you must frst press the "Montorng/ Handsfree" key and then enter the call number. Contnung a call n handsfree mode when the handset s off-hook Durng a call: Press the "Handsfree/montorng" functon key twce (LED flashes). Replace the handset. You can hear the other party over the loudspeaker and you can also talk to them wth the recever on-hook. Handsfree - contnung the call usng the recever Durng a call n handsfree mode: Lft the recever (LED goes out). 33

34 Makng calls as usual Makng calls wthout the handset Handsfree - endng a call Whle you are telephonng handsfree wth the recever on the hook: Press the "Montorng/Handsfree" functon key (LED goes out). You can also end the call wth the Escape key. Tps for handsfree montorng and handsfree callng Perhaps you can t remember whether call montorng or handsfree are actually actvated? Here are a couple of smple tps: If the recever s not on the hook, the "Handsfree/montorng" functon key toggles between call montorng (LED on), handsfree (LED flashng) and normal telephone operaton (LED off). None of these wll end the call. If, however, the recever s on the hook, the call wll be ended the next tme the key s pressed! 34

35 Usng the call lst Makng calls wth ease Usng the call lst Makng calls wth ease If you do not answer an external call, the caller s number wll be stored n the call lst together wth the tme and date of the call. You can dsplay ths lst at any tme and return calls to the subscrbers entered n t. You can also have other entres made n the call lst, e.g. nternal calls or conversatons wth external callers. The lst contans the ten most recent entres. Inhalt Contents Immsson ulteror nella lsta chamate ( p. 36) Selectng an entry from the call lst ( p. 37) Selectng an entry from the call lst ( p. 37) Deletng all entres ( p. 37) Deletng entres automatcally ( p. 38) Deletng entres automatcally ( p. 39) 35

36 Makng calls wth ease Usng the call lst Symbols n the call lst Examples of an entry n the call lst:! :13 2* -Lszt : :31 Bach Meanng! New entry whch has not yet been vewed Entry whch has already been shown Call that you have had wth an external caller Phone number of caller Clark Caller s name - Symbol for new nternal number :31 Day and tme of last call 2* The caller called twce Bach Caller and the number they called Wagner 14 In the case of a call dverson to your telephone: Caller and the number of the telephone whch has dverted Overlong entres wll not ft n ther entrety n the dsplay. You can vew the complete call lst entry wth the left and rght arrows. You can accept a call lst entry ( p. 51) nto the drectory. 36

37 Usng the call lst Selectng an entry from the call lst Press the "Call lst" functon key. Scroll to the desred entry, e.g Makng calls wth ease s Lft the handset. If you want to return a call to a caller from the call lst and a connecton s made, the entry n the call lst wll be deleted automatcally. If both the name and number of the caller are stored n the phone book, the name of the caller wll be shown n the call lst nstead of the number. If you return a call to a number n the call lst, the call recpent wll always be presented wth the number he dalled. Deletng an entry s Press the "Call lst" functon key. Scroll to the desred entry, e.g Delete entry. If you want to return a call to a caller from the call lst and a connecton s establshed, the entry n the call lst wll be deleted automatcally. Deletng all entres Press the "Call lst" functon key. Scroll to the Delete all entres menu tem. Confrm your selecton. 37

38 Makng calls wth ease Usng the call lst Deletng entres automatcally You can set call lst entres to be deleted automatcally after a certan tme. You can protect ndvdual entres from beng deleted. Press the "Menu" functon key. Scroll to the Settngs menu tem. Confrm your selecton. Scroll to the Applcatons menu tem. Confrm your selecton. Scroll to the... delete after: menu tem. The rght wndow margn shows the tme after whch new call lst entres wll be automatcally deleted. Press several tmes f necessary untl the desred tme s dsplayed. Ext menu. The new settng s saved. The new settng s only vald for new call lst entres and has no effect on exstng entres. You can select the followng tmes: 10 mnutes, 1 hour, 1 day, 1 week, 1 month or "off". Protectng ndvdual entres from automatc deleton Press the "Call lst" functon key. Scroll to the entry you want to protect, e.g Confrm your selecton. Scroll to the Do not delete auto. menu tem. Confrm your selecton. Ths entry wll now not be deleted automatcally. 38

39 Usng the call lst Makng calls wth ease Addtonal entres n the call lst You can set addtonal entres to be made n the call lst. Internal calls whch you do not take: Menu: Settngs > Applcatons > Int. call lst " Conversatons you have had wth external callers: Menu: "Settngs > Applcatons > Call lst " The number that the caller daled: Menu: "Settngs > Applcatons > Call dsplay A B" Recevng calls wth call dvert set up: Menu: "Settngs > Applcatons > Call dsplay RUL". Settng (A+B): Unanswered calls are recorded n the recpent s call lst and the call lst of the dverson destnaton. Settng (B): Unanswered calls are recorded n the recpent s call lst and the call lst of the dverson destnaton (default settng). Settng (A): Unanswered calls are only recorded n the recpent s call lst. 39

40 Makng calls wth ease Routng calls Routng calls You can route ncomng calls to another extenson. You can set ths up both for your own and other telephones. You can also route calls to your telephone. In all these varants, you can choose whether ths should always take place, only f the telephone s busy or only f the telephone s not answered wthn a specfed tme perod. You can arrange to have ncomng calls sgnalled on both your own phone and another, external phone, e.g. your GSM moble. Ths s called twnnng. You can also set up and change all call routng from outsde the telephone system. Inhalt Contents Routng calls for your telephone ( p. 41) Routng calls to your telephone ( p. 42) Dvertng calls for another telephone* ( p. 43) Sgnallng calls on two telephones (twnnng) ( p. 44) Swtch off route call ( p. 44) Changng call routng remotely* ( p. 45) Bundle dverson* ( p. 47) Changng bundle dverson* ( p. 47) The tme that elapses before call dvert "on no answer" takes place s set globally for the system (0-300 seconds). 40

41 Routng calls Dvertng calls for your telephone Press the "Call dverson" functon key. Makng calls wth ease Enter the call number to whch you would lke calls to be dverted, e.g. to If t s an external number, you wll also have to add an external lne code (usually "0") n front of t. Scroll to the mmedately (after tme, on busy) menu tem. Confrm your selecton. The status ndcaton Dvert to appears n the dsplay. In addton, a clock symbol s shown for call dverson after "after tme" or a B for call dverson "on busy". s If the number entered s stored n the phone book as a name, the name wll appear automatcally nstead of the number. You can also press an approprate destnaton or partner key nstead of enterng the call number. Cauton: You can set up call numbers for whch your telephone rngs even when you have actvated "Call dverson to, mmedately" (note n the Call flter lst ( p. 94)). 41

42 Makng calls wth ease Routng calls Routng calls to your telephone Press the "Menu" functon key. Scroll to the Call dvert menu tem. Confrm selecton. Scroll to the Follow me here menu tem. Confrm selecton. Enter the nternal number of the subscrber for whom you want to set up call routng to your own telephone, e.g. from Scroll to the mmedately (after tme, on busy) menu tem. Confrm selecton. The followng status appears n the dsplay Route from In addton, a clock symbol s shown for call routng "after tme" or a B for call routng "f busy". s If the number entered s stored n the phone book as a name, the name wll appear automatcally nstead of the number. You can also press an approprate destnaton or partner key nstead of enterng the number. When you receve a dverted call, you wll also be shown the number that the caller has dalled. 42

43 Routng calls Dvertng calls for another telephone* Press the "Menu" functon key. Scroll to the Call dverson menu tem. Confrm your selecton. Scroll to the Dvert for menu tem. Confrm your selecton. Makng calls wth ease Enter the nternal number of the subscrber for whom you want to set up call dverson to your own telephone, e.g. from Accept the entry. Enter the nternal or external call number of the subscrber to whom the calls are to be dverted, e.g You must add an external lne code (usually "0") n front of an external call number. Scroll to the mmedately (after tme, on busy) menu tem. Confrm your selecton. The actvated call dverson wll be dsplayed. Ext menu. The dsplays for both subscrbers nvolved wll show the status dsplays Call dv. to or Call dv. from In addton, a clock symbol s shown for call dverson after "after tme" or a B for call dverson "on busy". If the numbers entered are stored n the phone book as names, the names wll appear automatcally nstead of the numbers. You can also press an approprate destnaton or partner key nstead of enterng the call number. 43

44 Makng calls wth ease Routng calls Sgnallng calls on two telephones (twnnng) Press the "Menu" functon key. Scroll to the Call dvert menu tem. Confrm selecton. Scroll to the Route to menu tem. Confrm selecton.... Enter the external lne code (usually "0") and external number of the phone you want to rng when a call s receved, e.g Scroll to the Twnnng menu tem. Confrm selecton. The followng status appears n the dsplay twnnng If your T3 phone s now selected, the external phone wll rng at the same tme. You can take the call on ether phone. If the number entered s stored n the phone book as a name, the name wll appear automatcally nstead of the number. You can also press an approprate destnaton or partner key nstead of enterng the number. Twnnng and call dvert "f busy" can be set up smultaneously. Deactvate call dvert/twnnng In the status menu: Scroll to the desred call dvert message, e.g. Route to: Delete call routng. 44

45 Routng calls Makng calls wth ease Changng call dvert/twnnng remotely* You can call your telecommuncatons system from outsde to set up or change call dverson or twnnng for your telephone or for other telephones. Ths s possble from any telephone wth DTMF suffx dallng. Callng the telecommuncatons system (telecommuncatons system connecton) Dal the phone number of your telecommuncatons system, e.g , from the external telephone. Dal the remote settngs access number for your system, e.g. 89. You wll hear a dal tone as confrmaton. Now select the subscrber whose call dverson/twnnng you wsh to modfy. Dallng the subscrber whose call routng s to be changed Enter the nternal number of the subscrber whose call dverson you want to change. Enter the subscrber s four- or sx-dgt PIN number e.g You wll hear a dal tone as confrmaton. Now contnue wth one of the followng three optons (a - c): a) Routng calls to another telephone or malbox (call routng to, twnnng) Press Star, 71. Enter the dal code for the call dverson opton, e.g. 1. Dal codes for call routng varatons: 1 = mmedately - 2 = on no answer - 3 = on busy - 4 = twnnng Enter the nternal or external number to whch calls are to be routed, e.g You must add an external lne code (usually "0") n front of an external number. Press the Hash key. You hear the acknowledgement tone. 45

46 Makng calls wth ease Routng calls b) Routng calls from an nternal subscrber (Route from, follow-me) Press Star, 70. Enter the dal code for the call dverson opton, e.g. 1. Dal codes for call routng varatons: 1 = mmedately - 2 = on no answer - 3 = on busy Enter the two- to four-dgt nternal number for the subscrber from whom the calls are to be routed. You hear the acknowledgement tone. c) Deactvate call dvert/twnnng or Press the hash key and then 70 for "Route from". Press the hash key, then 71, for "Call routng to". You wll hear an acknowledgement tone. The call routng s deactvated. s "Changng call dvert/twnnng remotely" must be approved by your system admnstrator. They wll also tell you the number to dal for remote settngs access. If you have a telephone system wth a mult-port connecton, dal the MSN number for remote settngs access drectly. You can get ths from the Servce department. The Personal Identfcaton Number (PIN) ( p. 61) of the subscrber must dffer from the default factory settng. For "Call dverson to": You do not need to enter an external number f you are callng from the same external telephone to whch you want to route your calls. However, number transmsson (caller ID) must be actve for that telephone. 46

47 Routng calls Makng calls wth ease Bundle dverson* The varous exchange lnes to your telephone system are grouped nto so-called bundles. You can dvert all calls arrvng va a partcular bundle (e.g ) to an external destnaton. Press the "Menu" functon key. Scroll to the Call dverson menu tem. Confrm your selecton. Scroll to the Bundle 1 (2,3,...) menu pont. Confrm your selecton.... Enter the external number to whch all calls va ths bundle are to be dverted, e.g Confrm your selecton. The status ndcaton Bundle 1 to... appears n the dsplay. Call dverson takes place at the exchange. Internal users can telephone wthout hndrance. The cost of the dverted call s allocated to the subscrber who actvated the dverson. The caller only pays the costs as far as the exchange. The call unts for the dverson are not logged n the Integral telecommuncatons system. Changng bundle dverson* In the status menu: Scroll to the desred call dverson, e.g. Bundle 1 to Confrm your selecton.... Enter addtonal dgts and, f necessary, change the call number n the usual way. Actvate bundle call dverson to new external number. 47

48 Makng calls wth ease Usng the phone book Usng the phone book The phone book conssts of a central and a personal secton. You can store up to 100 ndvdual numbers wth names n your personal phone book; these wll only be avalable from your telephone. You can then dal these numbers quckly and easly. You can modfy personal phone book entres yourself. Up to 800 numbers and names can be stored n the central phone book; these are avalable to all users. You can also enter and change these entres f you have approprate access rghts. Inhalt Contents Enterng a new number n your ndvdual phone book ( p. 49) Selectng an entry from the phone book ( p. 49) Edtng entres n the phone book ( p. 50) Savng redal numbers n the phone book ( p. 50) Savng a call lst entry n the phone book ( p. 51) Enterng new numbers n the general phone book ( p. 51) 48

49 Usng the phone book Enterng a new number n your ndvdual phone book Press the "Phone book" functon key. Scroll to the New ndv. entry menu tem. Makng calls wth ease Confrm your selecton. The next free code number wll be automatcally entered as the destnaton.... Enter the call number. Confrm the number.... Enter the name. Confrm the name and add the complete entry to the personal phone book. It may be necessary to enter an external lne code and a dal pause before an external number. You can obtan more nformaton from your telephone system admnstrator. If you want to enter an nternal number, you must select and confrm the Internal call number menu tem before makng the entry. The frst phone book entres (from destnaton number 900) are also automatcally assgned to dsplay keys. All avalable levels (from the second level) are therefore "flled. Dallng an entry from the drectory Press the "Drectory" functon key.... Enter one or more frst letters of the name untl the desred subscrber s shown. Lft the handset. The destnaton s called. s You can also scroll to the desred number usng the arrow keys. You can select whch number to present to the call ( p. 23) recpent. 49

50 Makng calls wth ease Usng the phone book Edtng entres n the phone book Press the "Phone book" functon key.... Enter one or more frst letters of the name untl the desred subscrber s shown. s Confrm your selecton. Scroll to the Edt menu tem. Confrm your selecton. Edt the number. Confrm your selecton. Edt the name. Accept new settngs. Call numbers you have stored n the phone book wthout a name can be found there under the name " " (space). Savng redal numbers n the phone book Press the "Redal" functon key. Scroll to the desred entry, e.g Confrm your selecton. Scroll to the Phone book entry menu tem. Confrm your selecton.... Enter a name for ths number f requred. Save n phone book. If you have entered a number wthout a name, you can edt the entry later and save t under a name. 50

51 Usng the phone book Savng a call lst entry n the phone book Press the "Call lst" functon key. Scroll to the desred entry, e.g Confrm your selecton. Scroll to the Phone book entry menu tem. Confrm your selecton. Makng calls wth ease Save n phone book.... Enter a name for ths number f requred. If you have entered a number wthout a name, you can edt the entry later and save t under a name. Enterng new numbers n the general phone book Press the "Phone book" functon key. Scroll to the New general entry menu tem. Confrm your selecton. The next free general code number wll be automatcally entered as the destnaton.... Enter the call number. Confrm the number.... Enter the name. Confrm the name and save the complete entry n the general phone book. It may be necessary to enter an external lne code and a dal pause before an external number. You can obtan more nformaton from your telephone system admnstrator. If you want to enter an nternal number, you must select and confrm the Internal call number menu tem before makng the entry. 51

52 Makng calls wth ease Settng remnders (appontments) Settng remnders (appontments) You can have your telephone remnd you of mportant appontments. You can enter and be remnded of up to three appontments. You can select whether you want to be remnded once, on several days or every day. At the tme of the appontment, a sgnal tone sounds and the message you have entered for the appontment appears on the dsplay. You can delete entered appontments one by one for specfc tmes. Inhalt Contents Vewng an appontment ( p. 53) Enterng an appontment for today ( p. 53) Enterng a one-tme appontment ( p. 54) Enterng a recurrng appontment ( p. 55) Swtchng off appontment sgnal ( p. 56) Deletng an appontment ( p. 56) Settng appontments for others ( p. 56) 52

53 Settng remnders (appontments) Vewng an appontment Press the "Menu" functon key. Scroll to the Appontments menu tem. Confrm your selecton. All the set appontments wll be shown. Makng calls wth ease Appontments that have expred are deleted from the appontments lst. Enterng an appontment for today Press the "Menu" functon key. Scroll to the Appontments menu tem. Confrm your selecton. All the set appontments wll be shown. Scroll to the -.-.-:- menu tem. Confrm your selecton. Scroll to the Today menu tem. Confrm your selecton. for 14:50 hrs. Enter the tme n the form "hours mnutes" wth no spaces, e.g. "1450" Scroll to a standard text f requred. Confrm selecton f requred.... Enter or add any desred text. Accept the whole text. At the specfed tme, a sgnal tone sounds and the text you have entered s dsplayed. s The maxmum text length s 24 characters. To be able to select from standard texts, these must frst have been entered nto the system. 53

54 Makng calls wth ease Settng remnders (appontments) Enterng a one-tme appontment Press the "Menu" functon key. Scroll to the Appontments menu tem. Confrm your selecton. All the set appontments wll be shown. Scroll to the -.-.-:- menu tem. Confrm your selecton. Enter the date and tme n the form "day month hours mnutes" wth no spaces, e.g. " " for 4 August at 14:50 hrs. Scroll to a standard text f requred. Confrm selecton f requred.... Enter or add any desred text. Accept the whole text. At the specfed tme, a sgnal tone sounds and the text you have entered s dsplayed. s The maxmum text length s 24 characters. To be able to select from standard texts, these must frst have been entered nto the system. 54

55 Settng remnders (appontments) Enterng a recurrng appontment Press the "Menu" functon key. Scroll to the Appontments menu tem. Confrm your selecton. All the set appontments wll be shown. Scroll to the -.-.-:- menu tem. Confrm your selecton. Scroll to the Recurrng appontment menu tem. Makng calls wth ease Confrm your selecton. You are shown all the days of the week n abbrevated form for whch the recurrng appontment apples. Select day of week f requred to change standard settng. Confrm your selecton. The settng for ths day s changed and the ntal letter of the correspondng day appears or dsappears. Select another day f requred. Confrm selecton f requred. The settngs for these days are changed. for 14:50 hrs. Enter the tme n the form "hours mnutes" wth no spaces, e.g. "1450" Scroll to a standard text f requred. Confrm selecton f requred.... Enter or add any desred text. Accept the whole text. A sgnal tone wll sound at the specfed tme on every day you have set and the text you have entered wll be dsplayed. s Appontment remnders are enabled for Monday to Frday by default. Select Daly to be remnded of the appontment every day of the week. To be able to select from standard texts, these must frst have been entered nto the system. 55

56 Makng calls wth ease Settng remnders (appontments) Swtchng off appontment sgnal Your telephone remnds you wth a sgnal tone at the set appontment tme. Scroll to the correspondng appontment, e.g. Appontment 1 A message text wll appear f one has been entered. Confrm the appontment. The sgnal tone stops and the appontment remnder wll be deleted n the dsplay. Deletng an appontment Press the "Menu" functon key. Scroll to the Appontments menu tem. Confrm your selecton. All the set appontments wll be shown. Scroll to the appontment you want to delete. Confrm your selecton. Scroll to the Delete menu tem. Confrm your selecton. The appontment s deleted. Settng appontments for others Press the "Menu" functon key. Scroll to the Appontments menu tem. Confrm your selecton. Scroll to the Appontment for others menu tem. Confrm your selecton. Enter the nternal call number of the subscrber for whom you wsh to set an appontment, e.g. "6056". Scroll to a standard text f requred. All exstng appontments for ths subscrber wll be dsplayed. Now enter the new appontment just as you would your own appontments. 56

57 Vewng charges* Makng calls wth ease Vewng charges* Durng a call, you can vew the currently ncurred charges n the local currency or n euros. You can vew the charges for the most recent call. All call charges ncurred snce the last reset are stored and totalled n your telephone system for each user. You can examne the charges for each user and each lne separately. Furthermore your telephone system can also record and total the call charges for sngle projects or prvate calls separately. Inhalt Contents Vewng the charges for the last call* ( p. 58) Vewng the total charges for a subscrber* ( p. 58) Vewng the total charges for a lne* ( p. 58) Vewng total of all charges* ( p. 58) Clearng the charge meter* ( p. 59) Swtchng the charge dsplay to local currency* ( p. 59) In the case of a conference wth two external subscrbers, the sum of the charges for both external connectons s shown. 57

58 Makng calls wth ease Vewng charges* Vewng the charges for the last call* Press the "Menu" functon key. Scroll to the Charges menu tem. Confrm your selecton. Vewng the total charges for a subscrber* Press the "Menu" functon key. Scroll to the Charges menu tem. Confrm your selecton. Scroll to the Total subs. menu tem. Load the charge dsplay. Enter user extenson number, e.g. 19. Vewng the total charges for a lne* Press the "Menu" functon key. Scroll to the Charges menu tem. Confrm your selecton. Scroll to the Total lne menu tem. Confrm your selecton. Enter the lne, e.g. "01" for lne 1. Instead of enterng a lne number, you can smply press the correspondng lne key. Vewng total of all charges* Press the "Menu" functon key. Scroll to the Charges menu tem. Confrm your selecton. 58

59 Vewng charges* Clearng the charge meter* Press the "Menu" functon key. Scroll to the Charges menu tem. Confrm your selecton. Makng calls wth ease Select the charge dsplay you want to clear: e.g. scroll to the Total charges menu tem. Load the charge dsplay. Scroll to the Delete call charges menu tem. Delete the charges. Swtchng the charge dsplay to local currency* Press the "Menu" functon key. Scroll to the Charges menu tem. Confrm your selecton. Scroll to the Euro -> Local currency menu tem. Swtch the charge dsplay to local currency. To swtch the charge dsplay back to euros: press the OK key agan. 59

60 Makng calls wth ease Lockng the telephone Lockng the telephone You can protect your telephone aganst unauthorzed use by lockng t wth a PIN (personal dentfcaton number). You can enter ths PIN yourself and change t at any tme. The followng functons are stll avalable when the phone s locked: Answer all calls Dal nternal call numbers Inhalt Contents Changng the PIN (Personal Identfcaton Number)* ( p. 61) Lockng the telephone ( p. 61) Unlockng the telephone ( p. 61) 60

61 Lockng the telephone Changng the PIN (Personal Identfcaton Number)* Press the "Menu" functon key. Scroll to the Lock menu tem. Confrm your selecton. Scroll to the Set PIN entry. Confrm your selecton. Makng calls wth ease... Enter the current four-dgt PIN.... Enter the new four dgt PIN. s The default settng for the PIN s "0000". If you make a mstake when enterng your PIN: press the Escape key and start agan from the begnnng. Lockng the telephone Press the "Menu" functon key. Scroll to the Lock menu tem. Confrm your selecton. Scroll to the Lock telephone menu tem. Confrm your selecton. The telephone s now locked. If your telephone s locked, you wll hear a specal dal tone ( p. 129). Unlockng the telephone On the dle dsplay: Scroll to the status message Phone locked. Confrm your selecton.... Enter the current four-dgt PIN. 61

62 Makng calls wth ease Sendng and recevng messages Sendng and recevng messages If a subscrber n your system does not answer the phone or the lne s busy, you can send a text message. Text messages can only be receved by telephones equpped wth a dsplay. A maxmum of 10 messages can be accepted. You can also make announcements to subscrbers n your telephone system va the loudspeakers ftted n the telephones. You can address ndvdual subscrbers, a selected group or all subscrbers. The announcement can be answered drectly f ths functon s enabled. Inhalt Contents Vewng and deletng receved text messages ( p. 63) Wrtng and sendng your own text message ( p. 63) Selectng a prepared text message and sendng t to ndvdual subscrbers ( p. 63) Selectng text message and sendng t to all subscrbers ( p. 64) Wrtng a text message for an nternal caller ( p. 64) Announcement ( p. 65) Announcement to called subscrber ( p. 65) Replyng to an announcement ( p. 65) 62

63 Sendng and recevng messages Vewng and deletng receved text messages Makng calls wth ease Scroll to the message n the status menu. You wll be shown the sender and the message, e.g. Mller: Coffee. Delete the message. An alert tone sounds when a message arrves. If you do not want to delete a message, you can qut the message wth the Escape key. Wrtng and sendng your own text message Press the "Message" key.... Enter the desred text. Confrm the text. Enter call number, e.g The text message wll be sent mmedately. Selectng a prepared text message and sendng t to ndvdual subscrbers Press the "Message" key. Prepared messages wll be dsplayed. Scroll to the desred text, e.g. Meetng. Confrm your selecton.... Change or add to the message n the usual way f requred e.g. to nclude a name or tme. Confrm the text. Enter call number, e.g The text message wll be sent mmedately. To be able to select from standard texts, these must frst have been entered nto the system. 63

64 Makng calls wth ease Sendng and recevng messages Selectng text message and sendng t to all subscrbers Press the "Message" key. Prepared messages wll be dsplayed. Scroll to the desred text, e.g. Meetng. Confrm your selecton.... Change or add to the message n the usual way f requred e.g. to nclude a name or tme. Scroll to the Message to all menu tem. The message to all subs. wll be sent mmedately. To be able to select from standard texts, these must frst have been entered nto the system. Wrtng a text message for an nternal caller Press the "Message" key. Prepared messages wll be presented. If necessary, scroll to the desred text, e.g. Meetng. Confrm your selecton.... Change or add to the message n the usual way f requred e.g. to nclude a name or tme. Scroll to the Message to caller menu tem. The text message s saved. It appears on the dsplay of any nternal caller who tres to call you. 64

65 Sendng and recevng messages Announcement Makng calls wth ease Lft the handset. Scroll to the Announcem. menu tem. Confrm your selecton. Select who you want to send the announcement to, e.g. Announcement to Group 1. Confrm your selecton. You can now make your announcement. When you want to make an "Announcement to all subs.", you can also smply press the "Announcement" functon key and make your announcement. Announcement to called subscrber You call an nternal subscrber. Ther telephone rngs. Press the "Announcem." functon key. You can now make your announcement. The called subscrber can answer an announcement drectly: lft the recever. Replyng to an announcement You have heard an announcement. Lft the handset. Scroll to the Answer announcement menu tem. Confrm your selecton. The caller who made the announcement s called. 65

66 Makng calls wth ease Outsde busness hours (nght servce)* Outsde busness hours (nght servce)* You can actvate a desred nght servce at any tme. The system can actvate nght servce automatcally at programmed tmes. Press the "Menu" functon key. Scroll to the Nght servce menu tem. Confrm your selecton. An actve nght servce wll be ndcated by "On". Scroll to the Nght servce 1 (or 2, 3, Auto Nght Servce) menu tem. Swtch selected nght servce on or off. Ext menu. The nght servce s actvated mmedately ("Auto. Nght Servce" only at the programmed tmes). Only the last actvated nght servce becomes effectve n each case. All nght servces that were prevously actvated are deactvated. You must program the tmes when you want the system to automatcally actvate a nght servce (see Integral 5 manual). The callng statons for the nght servce ( p. 97) can be set n the menu "Settngs > System functons". 66

67 Telephonng wth partners Makng calls wth ease Telephonng wth partners A can be any nternal subscrber to your telecommuncatons system. You can set up partner keys. These can be dsplay keys or other functon keys ( p. 78). The dsplay or the LEDs n the functon keys provde nformaton about the actvtes of each partner. You can set your telephone to sound a short tone whenever one of your partners receves a call (partner beep). Inhalt Contents Callng partners ( p. 68) Answerng a call for a partner ( p. 68) Informaton about partners on dsplay keys ( p. 68) Actvatng partner beep ( p. 69) You can set up all the freely programmable functon keys and the frst 10 dsplay keys (frst level) as partner keys. 67

68 Makng calls wth ease Telephonng wth partners Callng partners Press the key for the desred partner. Lft the handset. Answerng a call for a partner A partner telephone rngs and the correspondng dsplay flashes: Press the partner key and wat untl your telephone rngs. Lft the handset. Informaton about partners on dsplay keys The followng nformaton s shown n the dsplay felds. Partner s free Partner has set up call dverson to... Partner s set as destnaton for a call dverson Partner busy (on a call, or recever off-hook) (name s shown n reverse vdeo) Partner s beng called nternally (slow flashng of name and bell alternately) Partner s beng called externally (fast flashng of name and bell alternately) 68

69 Telephonng wth partners Actvatng partner beep Press the "Menu" functon key. Scroll to the Settngs menu tem. Confrm your selecton. Scroll to the Dsplay / Acoustcs menu tem. Confrm your selecton. Scroll to the Partner beep menu tem. Makng calls wth ease Confrm your selecton. All partner ndcatons n the dsplay that have partner beep actvated wll flash: The name and a bell appear alternately. Press the partner keys to swtch partner beep on or off for those partners. Ext menu. The new settng s saved. 69

70 Customzng the telephone Settng audo, contrast and language Settng audo, contrast and language Customzng the telephone You can modfy varous audo settngs and the dsplay contrast to sut your requrements. You can deactvate the rng tone. You can change the language for the text dsplay va the language settng. The avalable languages are Englsh, French and German. Inhalt Contents Set contrast ( p. 71) Set acoustcs ( p. 72) Set handsfree ( p. 73) Do not dsturb ( p. 74) Settng the language ( p. 74) 70

71 Customzng the telephone Settng audo, contrast and language Set contrast You can quckly modfy the dsplay of your telephone to sut changng envronmental condtons (e.g. sun dazzle). Press the "Menu" functon key. Scroll to the Settngs menu tem. Confrm selecton. Scroll to the Dsplay / Acoustcs menu tem. Confrm selecton. Scroll to the Acoustcs / contrast menu tem. Confrm selecton. Scroll to the Contrast menu tem. Increase or decrease the settng. The new settng takes mmedate effect. Ext menu. You can access the acoustcs and contrast menu drectly from your telephone s basc status usng the "+" und "-" keys. You can also change any settng by pressng the numerc key for the desred settng. If you want to reset the acoustc and contrast settngs to the as-suppled status, scroll back to the Default settng menu tem and confrm usng the OK key. 71

72 Customzng the telephone Settng audo, contrast and language Set acoustcs You can adjust the volume of the rngtone, the handset and the montorng loudspeaker. You can set a dfferent sound for each type of call. The dfferent call types are: Internal call: Internal call External call: Call from outsde your telecommuncatons system Message call: When a message s receved VIP rngtone: Call from an entry n the call flter lst Press the "Menu" functon key. Scroll to the Settngs menu tem. Confrm selecton. Scroll to the Dsplay / Acoustcs menu tem. Confrm selecton. Scroll to the Acoustcs / contrast menu tem. Confrm selecton. Scroll to the desred menu tem. Increase or decrease the settng. New rng settngs are sounded mmedately so you can check them. If necessary scroll to further menu optons and change ther settngs. Ext menu. The new settngs have been saved. You can access the acoustcs and contrast menu drectly from your telephone s basc status usng the "+" und "-" keys. If you want to reset the acoustc and contrast settngs to the as-suppled status, scroll back to the Default settng menu tem and confrm usng the OK key. 72

73 Customzng the telephone Settng audo, contrast and language Settng handsfree Press the "Menu" functon key. Scroll to the Settngs menu tem. Confrm your selecton. Scroll to the Dsplay / Acoustcs menu tem. Confrm your selecton. Scroll to the Acoustcs / Contrast menu tem. Confrm your selecton. Scroll to the Handsfree menu tem. Increase or decrease the settng. Ext menu. The new settngs are then saved. There are four possble settngs for handsfree mode: Level 1: Normal connecton (medum volume) Level 2: Quet or long-dstance connecton Level 3: Loud connecton, purely dgtal or nternal connecton Level 4: When you have connected an addtonal loudspeaker. Level 3 s normally the best settng f you are usng your telephone s bult-n loudspeaker. 73

74 Customzng the telephone Settng audo, contrast and language Do not dsturb If you do not wsh to be dsturbed, you can temporarly deactvate the rngng tone. Press the "Menu" functon key. Scroll to the Settngs menu tem. Confrm your selecton. Scroll to the Dsplay / Acoustcs menu tem. Confrm your selecton. Scroll to the Do not dsturb menu tem. An ndcaton on the rght hand sde of the wndow shows whether the functon s on or off. Swtch the functon on or off. The new status s dsplayed. Ext menu. The new settng s saved. s Cauton: You can set up call numbers for whch your telephone rngs even when you have actvated "Do not dsturb" (Call flter ( p. 94)). A caller hears an engaged tone or an announcement f you have swtched on "Do not dsturb". You can stll make nternal and external calls yourself wthout any restrctons even when you have actvated "Do not dsturb". Settng the language Press the "Menu" functon key. Scroll to the Settngs menu tem. Confrm your selecton. Scroll to the Dsplay / Acoustcs menu tem. Confrm your selecton. Scroll to the Language menu tem. Confrm your selecton. The currently set language s hghlghted. Select the desred language. Ext menu. Your telephone wll reset tself. All dsplay texts wll now be n the selected language. 74

75 Customzng the telephone Assgnng functons/phone numbers to keys Assgnng functons/phone numbers to keys Functons ( p. 123) and call numbers whch you frequently use can be assgned to dsplay keys or to freely programmable functon keys. You can then execute these functons or dal the call numbers smply at the press of a key. You can assgn partners to dsplay keys or other functon keys. The dsplay or LEDs, f present, wll then nform you about the telephone status of each partner. s Inhalt Contents Dsplayng the key assgnment ( p. 76) Assgnng functons to keys ( p. 76) Assgnng destnatons to keys ( p. 77) Assgnng lnes to keys ( p. 77) Assgnng partners to keys ( p. 78) Functon keys wth LEDs ( p. 79) Deletng key assgnments ( p. 80) Labellng functon keys ( p. 80) If you reprogram the functon keys, dfferent operatng procedures could result. Functons already assgned to keys no longer appear n the menu. 75

76 Customzng the telephone Assgnng functons/phone numbers to keys Dsplayng the key assgnment You can vew on your telephone dsplay whch functon, destnaton, partner or lne has been assgned to any key of your telephone or of your DSS module. Press the "Menu" functon key. Scroll to the Settngs menu tem. Confrm your selecton. Scroll to the Functon keys menu tem. Confrm your selecton. The descrpton and current assgnment of all keys wll be dsplayed. Press the desred key. The descrpton and current assgnment of ths key wll be dsplayed. Assgnng functons to keys Press the "Menu" functon key. Scroll to the Settngs menu tem. Confrm your selecton. Scroll to the Functon keys menu tem. Confrm your selecton. The descrpton and current assgnment of all keys wll be dsplayed. Scroll to the keys you want to change or assgn. Confrm your key selecton. Scroll to the functon you want to assgn to the key, e.g. Charges. Confrm your selecton. You can dsplay the assgnment of all the user-programmable functon keys usng the arrow keys. The handsfree, mute, menu, redal and refer-back call functon keys have fxed assgnments and cannot be changed. You can only set up one functon key for each functon. When you allocate a functon to a new functon key, the old functon key s automatcally cleared. You can only assgn functons to the frst level dsplay keys. Dsplay keys to whch functons are assgned can be recognsed by a black trangle n the top rght-hand corner. If ths trangle s not sold, the functon s swtched on. 76

77 Customzng the telephone Assgnng functons/phone numbers to keys Assgnng destnatons to keys Press the "Menu" functon key. Scroll to the Settngs menu tem. Confrm your selecton. Scroll to the Functon keys menu tem. Confrm your selecton. The descrpton and current assgnment of all keys wll be dsplayed. Scroll to the functon key you want to change or assgn. Confrm your key selecton. Scroll to the Destnaton key menu tem. Confrm your selecton. The call numbers or names stored n your ndvdual phone book are dsplayed. Scroll to the destnaton you want to assgn to ths key. Confrm your selecton. You can now call the destnaton wth ths key. The frst entres n your ndvdual phone book (from destnaton number 900) are automatcally assgned to dsplay keys ( p. 49). All avalable levels (from the second level) are thus "flled". If the number of levels wth dsplay keys s not suffcent, please consult Avaya servce. Assgnng lnes to keys Press the "Menu" functon key. Scroll to the Settngs menu tem. Confrm your selecton. Scroll to the Functon keys menu tem. Confrm your selecton. The descrpton and current assgnment of all keys wll be dsplayed. Scroll to the functon key you want to change or assgn. Confrm your key selecton. Select the lne you want to assgn to the functon key, e.g. Lne 2. Confrm your selecton. You can now seze lne 2 wth ths key. 77

78 Customzng the telephone Assgnng functons/phone numbers to keys Assgnng partners to keys You can assgn partners to keys. The LED, f present, shows you the status of ther telephone. You wll have even more nformaton on ther telephone status f you allocate them to a dsplay key ( p. 68). Press the "Menu" functon key. Scroll to the Settngs menu tem. Confrm your selecton. Scroll to the Functon keys menu tem. Confrm your selecton. The descrpton and current assgnment of all keys wll be dsplayed. Scroll to the keys you want to change or assgn. Confrm your key selecton. Scroll to the Partner menu tem. Confrm your selecton. All nternal users wll be dsplayed. Select the subscrber whose call number you want to assgn to the key. Confrm your selecton. The user s now set up as a partner and s accessble drectly va ths key. 78

79 Customzng the telephone Assgnng functons/phone numbers to keys Functon keys wth LEDs Your telephone has sx programmable functon keys wth LED ndcaton. The LED shows you the current status of the key functon, e.g. you can see whether the correspondng functon s turned on or off. LED dsplay on functon keys Functon Call lst Dvert from (to) Anonymous call Appontments Message Nght servce [auto., 1-3] Lock Programmng Do not dsturb LED On: entres Flashng: new entres On: call dverson s actve On: actve On: set Flashng: expred Flashng: message receved On: nght servce actve On: Phone locked On: telephone n programmng mode On: functon on LED dsplay on lne keys Status of the lne Free Busy Callng / recallng Watng Allocated LED Off On Flashng quckly Flashng slowly Flashng slowly LED dsplay on partner keys Status of partner Free Free / call dverson to... actve Free / call dverson destnaton Busy Recevng external call Recevng nternal call LED Off Off Off On Flashng quckly Flashng slowly 79

80 Customzng the telephone Assgnng functons/phone numbers to keys Deletng key assgnments Press the "Menu" functon key. Scroll to the Settngs menu tem. Confrm your selecton. Scroll to the Functon keys menu tem. Confrm your selecton. The descrpton and current assgnment of all keys wll be dsplayed. Scroll to the functon key or dsplay key whose assgnment you want to delete. Confrm your key selecton. Scroll to the uppermost Delete menu tem. Confrm your selecton. The key now has no functon. Labellng functon keys By default all functon keys are pre-assgned wth frequently used functons. You can nsert the labellng strps next to the correspondng rows of functon keys,. These can be found on the accompanyng sheet. You can use the spare label strps on the sheet (for entres n handwrtng) f you happen to change the assgnment of the functon keys. 80

81 Changng general settngs Customzng the telephone Changng general settngs You can specfy how your telephone normally establshes a connecton. Ths ncludes all settngs that help you to telephone more convenently: For nstance, automatc handsfree, automatc exchange lne sezure or number of redals. You can suppress the ndcaton of another call whle you are on the telephone. For external calls, you can specfy whether a number s passed to the subscrber. You can also specfy whether ths s your nternal extenson number or only the company telephone number. For each call you can vew the number dalled by the caller. You can set up your telephone so that t does not rng for group sgnallng, e.g. general call. You can defne exceptons to "Do not dsturb". You can also select whether you want to use a headset that s connected. Inhalt Contents Automatc handsfree after dallng ( p. 82) LN on dallng ( p. 82) Lne / off-hook ( p. 83) Number of redals ( p. 83) Redal every x seconds ( p. 84) Automatc handsfree for ncomng call ( p. 84) Number dsplay for outsde calls ( p. 85) Drect dal ( p. 86) Deactvatng second call ( p. 86) Code* ( p. 87) VIP call (pager)* ( p. 88) Hunt group ( p. 88) General call ( p. 89) Settng up headset* ( p. 90) Seral call ( p. 93) Call flter ( p. 94) 81

82 Customzng the telephone Changng general settngs Automatc handsfree after dallng When you call an external subscrber: you can set your telephone to swtch automatcally to handsfree. Press the "Menu" functon key. Scroll to the Settngs menu tem. Confrm your selecton. Scroll to the Dal settngs menu tem. Confrm your selecton. Scroll to the Autom. handsfree menu tem. An ndcaton on the rght hand sde of the wndow shows whether the functon s on or off. Swtch the functon on or off. The new status s dsplayed. Ext menu. The new settng s saved. LN on dallng You can automatcally seze an exchange lne every tme you dal wth the recever on the hook. You then never have to dal the external lne code. Press the "Menu" functon key. Scroll to the Settngs menu tem. Confrm your selecton. Scroll to the Dal settngs menu tem. Confrm your selecton. Scroll to the LN on dallng menu tem. An ndcaton on the rght hand sde of the wndow shows whether the functon s on or off. Swtch the functon on or off. The new status s dsplayed. Ext menu. The new settng s saved and a status message appears. If you have swtched on "LN on dallng", you must frst press the refer-back key to make an nternal call. 82

83 Changng general settngs Customzng the telephone Lne / off-hook You can automatcally seze an external lne whenever you lft the recever. You then never have to dal the external lne code. Press the "Menu" functon key. Scroll to the Settngs menu tem. Confrm your selecton. Scroll to the Dal settngs menu tem. Confrm your selecton. Scroll to the Lne / off-hook menu tem. An ndcaton on the rght hand sde of the wndow shows whether the functon s on or off. Swtch the functon on or off. The new status s dsplayed. Ext menu. The new settng s saved. If you have swtched on "Lne / off-hook", you must frst press the refer-back key to make an nternal call. Number of redals If you have actvated automatc redal ( p. 24): you set here how often the dallng s to be repeated automatcally. Press the "Menu" functon key. Scroll to the Settngs menu tem. Confrm your selecton. Scroll to the Dal settngs menu tem. Confrm your selecton. Scroll to the Number of redals menu tem. The number of redal operatons currently set s shown n brackets. If necessary, press several tmes to select the desred number of redals. Ext menu. The new settng s saved. You can choose between 0, 3, 5 or 10 redals. If the settng s "0", the Auto. redal menu tem s removed. 83

84 Customzng the telephone Changng general settngs Redal every x seconds When you have swtched automatc redal ( p. 24) : you set here the tme that elapses before your telephone redals automatcally. Press the "Menu" functon key. Scroll to the Settngs menu tem. Confrm your selecton. Scroll to the Dal settngs menu tem. Confrm your selecton. Scroll to the Redal every menu tem. The currently specfed tme nterval between two redals s shown n brakkets. If necessary, press several tmes to select the desred tme nterval between redals. Ext menu. The new settng s saved. You can select tmes of 15, 30, 60, 90 or 120 seconds. Automatc handsfree when called If you swtch on ths functon, your telephone automatcally accepts all nternal calls. On recevng a call, you hear a short attenton tone and you can then speak n handsfree mode to the caller mmedately wthout pressng any key and wthout pckng up the recever. Press the "Menu" functon key. Scroll to the Settngs menu tem. Confrm your selecton. Scroll to the Dal settngs menu tem. Confrm your selecton. Scroll to the Handsfr. answ-back menu tem. An ndcaton on the rght hand sde of the wndow shows whether the functon s on or off. Swtch the functon on or off. The new status s dsplayed. Ext menu. The new settng s saved and a status message appears. When your caller termnates the call, a new call can be taken mmedately. 84

85 Changng general settngs Customzng the telephone Number dsplay for outsde calls For external calls, you can specfy whether a number s passed to the subscrber. You can also specfy whether ths s your nternal extenson number or only the company telephone number. Press the "Menu" functon key. Scroll to the Settngs menu tem. Confrm selecton. Scroll to the Dal settngs menu tem. Confrm selecton. Scroll to the Remote no. dsp. menu tem. If necessary, press the key for the requred settng several tmes: off, to swtch the number dsplay off completely, own, to send your nternal extenson number (e.g ) Master, to send only your company telephone number (e.g ). Ext menu. The new settng has been saved. Ths feature must be supported by your network provder. You can also suppress number dsplay for the next call only (Anonymous callng ( p. 26)). If enabled n your system, before each external call you wll be offered varous numbers wth whch to present ( p. 23) yourself. Unterpunkt Presentng yourself wth specfed call numbers* ( S. 23) 85

86 Customzng the telephone Changng general settngs Drect dal When you set ths functon to "off", you can type n a whole call number frst and then dal t as a block. You can then check the call number agan and correct t f necessary. Press the "Menu" functon key. Scroll to the Settngs menu tem. Confrm your selecton. Scroll to the Dal settngs menu tem. Confrm your selecton. Scroll to the Drect dal menu tem. An ndcaton on the rght hand sde of the wndow shows whether the functon s on or off. Swtch the functon on or off. The new status s dsplayed. Ext menu. The new settng s saved. Deactvatng second call Press the "Menu" functon key. Scroll to the Settngs menu tem. Confrm your selecton. Scroll to the Dal settngs menu tem. Confrm your selecton. Scroll to the Second call menu tem. An ndcaton on the rght hand sde of the wndow shows whether the functon s on or off. Modfy the settng. The new status s dsplayed. Ext menu. The new settng s saved. If you are makng a call and have swtched off second call, a caller wll receve the busy sgnal. 86

87 Changng general settngs Customzng the telephone Code* Every outgong and ncomng call can be assgned a code number. Ths enables the call to be assgned to a project or clent number. Press the "Menu" functon key. Scroll to the Settngs menu tem. Confrm your selecton. Scroll to the Dal settngs menu tem. Confrm your selecton. Scroll to the Code menu tem. If already set up, the current code number s dsplayed. Confrm your selecton. Change code or delete usng. Ext menu. The new code number s then saved. It wll be dsplayed for every external call. The code number can also be dsplayed durng an external call. Extended call dsplay You can set your telephone to always dsplay not only the caller s number or name but the number whch they dalled. Ths tells you whether the caller wants to speak to servce or the workshop, for example. Press the "Menu" functon key. Scroll to the Settngs menu tem. Confrm selecton. Scroll to the Applcatons menu tem. Confrm selecton. Scroll to the Call dsplay A->B menu tem. Confrm selecton. Ext menu. The settng s saved. 87

88 Customzng the telephone Changng general settngs VIP call (pager)* If a VIP call (pager) has been set up for your telephone: you can temporarly remove calls from the VIP call sgnallng. Calls are no longer sgnalled, e.g. on a pager or logged. Press the "Menu" functon key. Scroll to the Settngs menu tem. Confrm selecton. Scroll to the Applcatons menu tem. Confrm selecton. Scroll to the VIP call menu tem. An on/off ndcaton on the rght hand sde of the wndow shows whether the VIP call s set for your telephone. Temporarly swtch VIP call off or back on. The new status s dsplayed. Ext menu. The new settng has been saved. Hunt group If your telephone s assgned to one or more hunt groups: you can temporarly remove your telephone from these hunt groups. Press the "Menu" functon key. Scroll to the Settngs menu tem. Confrm your selecton. Scroll to the Applcatons menu tem. Confrm your selecton. Scroll to the Hunt group menu tem. An on/off ndcaton on the rght hand sde of the wndow shows whether your telephone s currently assgned to a hunt group (on) or not (off). Temporarly remove yourself from hunt groups or rejon (on). The new status s dsplayed. Ext menu. The new settng s saved and s brefly dsplayed as an nformaton message. 88

89 Changng general settngs Customzng the telephone General call An ncomng external call wll be sgnalled on all the telephones n your system f you have not set up an answerng staton (general call). You can set up your telephone so that t does not rng n the case of a general call. Press the "Menu" functon key. Scroll to the Settngs menu tem. Confrm your selecton. Scroll to the Applcatons menu tem. Confrm your selecton. Scroll to the General call menu tem. An on/off ndcaton on the rght hand sde of the wndow shows whether your telephone wll rng n the case of a general call (on) or not (off). Swtch general call on or off. The new status s dsplayed. Ext menu. The new settng s saved and s brefly dsplayed as an nformaton message. 89

90 Customzng the telephone Changng general settngs Settng up headset* You can set whether you want to use a connected headset. You can set the default volume for a headset connected to the headset lnk. You can set sde tone and a wake-up tone for all headsets. s onoperatng the headset ( p. 111) can be found n the chapter on add-on equpment. Headset - enablng/dsablng use Press the "Menu" functon key. Scroll to the Settngs menu tem. Confrm your selecton. Scroll to the Applcatons menu tem. Confrm your selecton. Scroll to the Headset menu tem. Confrm your selecton. Scroll to the Headset menu tem. The rght margn of the wndow wll ether show the lnk slot n whch you can use a connected headset (e.g. slot 1), or not (off). Press several tmes f needed. Select the lnk slot n whch the lnk wth the connected headset s plugged, or swtch headset use to "(off)". Ext menu. The new settng s saved. If you have enabled use of the headset, the Montorng/handsfree functon key wll have a modfed functon ( p. 111). If you have plugged n a headset lnk, only that slot wll be presented as an opton for headset use. When two CTI/Audo lnks are plugged n and you specfy the wrong slot, you cannot use the headset. The nner slot s slot 1. 90

91 Changng general settngs Customzng the telephone Headset - recever volume You can change the default settng for headset volume ndependently of the volume of your telephone. Press the "Menu" functon key. Scroll to the Settngs menu tem. Confrm your selecton. Scroll to the Applcatons menu tem. Confrm your selecton. Scroll to the Headset menu tem. Confrm your selecton. Scroll to the HSG volume menu tem. The current settng s shown on the rght. Press the dgt key for the desred volume, e.g. "6". The new status s dsplayed. Ext menu. The new settng s saved. Cauton: prevent damage to your hearng! If you use a headset contnually, loud sounds n the earphone can, over a long perod of tme, lead to hearng damage. Therefore, always reduce the volume durng loud conversatons to a pleasant level (use the "-" key). 91

92 Customzng the telephone Changng general settngs Headset - sde tone / wake-up tone For headsets whch have "sde tone" mplemented nternally, t s recommended to swtch ths functon off here. Otherwse, you wll hear your voce too loud or doubled n the headset earphone. When usng headsets whch go nto an dle mode after a certan tme, t s recommended to swtch on the wake-up tone. That way you avod the caller s frst words beng lost. Press the "Menu" functon key. Scroll to the Settngs menu tem. Confrm your selecton. Scroll to the Applcatons menu tem. Confrm your selecton. Scroll to the Headset menu tem. Confrm your selecton. Scroll to the Sde tone or Wake-up tone menu tem. An ndcaton on the rght hand sde of the wndow shows whether the functon s on or off. Press ths key to change the settng. Ext menu. The new settng s saved. 92

93 Changng general settngs Customzng the telephone Seral call When you swtch on seral call, an external party whom you have forwarded to another extenson wll be swtched back to you after the end of that call. You can then forward the caller agan. Intatng seral call Press the "Menu" functon key. Scroll to the Settngs menu tem. Confrm your selecton. Scroll to the Applcatons menu tem. Confrm your selecton. Scroll to the Seral call menu tem. An ndcaton on the rght-hand sde of the wnow shows whether seral call s swtched on (on) or not (off). Swtch seral call on or off. The new status s dsplayed. Ext menu. The new settng s saved and s brefly dsplayed as an nformaton message. Forwardng to next party The call between the external party and the nternal subscrber to whom you forwarded the caller comes to an end. The nternal subscrber hangs up. The rngng tone for nternal calls sounds on your telephone. The caller s number s shown on the dsplay, e.g. Callback Accept call. Forward the call n the usual way. Endng seral call There are two optons for endng a seral call: The external caller hangs up You deactvate the seral call functon The forwarded subscrber wll not be swtched back to you agan. 93

94 Customzng the telephone Changng general settngs Call flter Calls from subscrbers n the call flter lst are stll sgnalled even when you have set up "Do not dsturb". Press the "Menu" functon key. Scroll to the Settngs menu tem. Confrm selecton. Scroll to the Applcatons menu tem. Confrm selecton. Scroll to the Call flter menu tem. Confrm selecton. Scroll to the Add entry menu tem. Confrm your selecton. A lst s shown of all entres n the general drectory and your personal drectory.... Enter one or more frst letters of the name untl the desred subscrber s shown. Confrm selecton. The subscrber s added to the call flter lst. Ext menu. The call flter lst s saved. Instead of enterng ntal letters you can scroll through the phone book to the desred entry. If you want to delete an entry from the call flter lst, hghlght t and then press "Clear". If you want to delete all entres, hghlght the Delete all entres menu tem and confrm usng the OK key. Cauton: You can also use the call flter to prevent call dvert for selected numbers. If n addton to "Call routng to, mmedate" ( p. 41) you also set up "Do not dsturb", ( p. 74) only your phone wll rng when a call s receved from entres n the call flter lst. All other calls are dverted mmedately. The call flter lst contans up to 10 entres. You can set up a specal rngtone for calls from numbers on the call flter lst (VIP rngtone ( p. 72)). 94

95 Customzng the telephone Settngs for your telephone system Settngs for your telephone system You can perform many of the settngs for your telephone system from your T3 Classc telephone The settngs apply to all the telephones n your system: External callers can often reach your company usng varous dfferent numbers. For each of these numbers you can defne whch phones should rng. These telephones are referred to as the answerng statons for ths number. You can set these up for normal daytme operaton (day servce), three dfferent nght varatons (nght servce 1 to 3) and as call forwardng after a tme delay. You can change the date and tme globally for the whole system. You can determne a customer password so that you can e.g. manage your telecommuncatons system wth the ICT tool. You can query statstcal nformaton for your telephone (traffc statstcs). Inhalt Contents Answerng statons for day servce* ( p. 96) Answerng statons for nght servce* ( p. 97) Call forwardng* ( p. 98) Second call barrng* ( p. 99) Date/Tme ( p. 100) Customer password* ( p. 101) Traffc statstcs* ( p. 101) 95

96 Customzng the telephone Settngs for your telephone system Answerng statons for day servce* You can set up an answerng staton for each external lne. The answerng staton can consst of up to 5 telephones. Press the "Menu" functon key. Scroll to the Settngs menu tem. Confrm selecton. Scroll to the System functons menu tem. Confrm selecton. Scroll to the Day servce menu tem. Confrm selecton. Enter the two-dgt number of the lne for whch you want to set up an answerng staton. scroll to the number for whch you want to set up an answerng staton. Confrm selecton. Enter the nternal number of the phone whch s to be set up as an answerng staton, e.g. 13. f necessary four further nternal numbers of telephones whch are also to be set up as answerng statons. f necessary, scroll to the Next lne menu tem and set up answerng statons for ths lne. Ext menu. The new settng has been saved. An answerng staton s not absolutely essental. If no answerng staton s allocated to the number, a general call takes place. All exchange lnes can be assgned to one telephone as the sole answerng staton. You can also smply press the correspondng lne key nstead of enterng the lne number. Answerng statons you have already set up can be changed by smply enterng the new answerng statons. 96

97 Customzng the telephone Settngs for your telephone system Answerng statons for nght servce* There s often a need for a telephone system to handle calls dfferently at nght than durng the day. Here, you can set up specal answerng statons for nght servce. Press the "Menu" functon key. Enter the two-dgt number of the lne for whch you want to set up nght servce. Scroll to the Settngs menu tem. Confrm selecton. Scroll to the System functons menu tem. Confrm selecton. Scroll to the Nght servce 1 (or 2, 3) menu tem. Confrm selecton. scroll to the number for whch you want to set up an answerng staton. Confrm selecton. Enter the nternal number of the phone whch s to be set up as an answerng staton, e.g. 13. f necessary, four further nternal numbers of telephones whch are also to be set up as answerng statons for ths nght servce. f necessary, scroll to the Next lne menu tem and set up answerng statons for ths lne. Ext menu. The new settng has been saved. Three dfferent nght servce optons are possble. Swtchng on nght servce: Nght servce menu ( p. 66). Dfferent classes of servce durng nght servce must be specfcally programmed (see Integral manual). You can program tmes when the system automatcally actvates a nght servce (see Integral manual). To change answerng statons you have set up: smply enter the new answerng statons. 97

98 Customzng the telephone Settngs for your telephone system Call forwardng* Up to three call forwardng destnatons can be set up for each exchange lne. Call forwardng takes place after a set tme when a answerng staton s called va the exchange lne. Press the "Menu" functon key. Scroll to the Settngs menu tem. Confrm selecton. Scroll to the System functons menu tem. Confrm selecton. Scroll to the Call forwardng menu tem. Confrm selecton. Enter the two-dgt number of the lne for whch you want to set up call forwardng. scroll to the number for whch you want to set up an answerng staton. Confrm selecton. Enter the nternal number of the phone whch s to be set up as the answerng staton, e.g. 13. f necessary, enter four further nternal numbers of telephones to whch the call should be dverted. f necessary, scroll to the Next lne menu tem and set up answerng statons for ths lne. Ext menu. The new settng has been saved. The tme before the call s forwarded can be set globally for the system between 0 and 300 seconds. If call forwardng s set up for the answerng staton but no forwardng destnaton has been specfed, the call s forwarded as a general call. Call forwardng statons you have already set up can be changed by smply enterng the new call forwardng staton. 98

99 Customzng the telephone Settngs for your telephone system Second call barrng* Press the "Menu" functon key. Scroll to the Settngs menu tem. Confrm selecton. Scroll to the System functons menu tem. Confrm selecton. Scroll to the Second call barrng menu tem. Confrm selecton. A lst of numbers for whch second call barrng s to be set up s dsplayed. scroll to the number for whch you want to change second call barrng. Change settng. f necessary, scroll to other numbers for whch you want to change the settng. change the settng as requred. Ext menu. The new settng has been saved. A caller who s routed to your phone now receves the busy sgnal when you are on the phone, even f other phones n the call dstrbuton are free. You must have authorsaton to set up second call barrng. Numbers must be approved for settng up second call barrng. 99

100 Customzng the telephone Settngs for your telephone system Date / tme Press the "Menu" functon key. Scroll to the Settngs menu tem. Confrm your selecton. Scroll to the System functons menu tem. Confrm your selecton. Scroll to the Date / Tme menu tem. Confrm your selecton. Jan Enter the date (sx dgts): day month year, e.g for 5 Enter tme as four dgts: hours mnutes, e.g for 10:51 am. The day of the week s set automatcally. Ext menu. The new settng s saved. 100

101 Customzng the telephone Settngs for your telephone system Customer password* You can determne a customer password so that you can e.g. manage your telecommuncatons system wth the ICT tool. The password can consst of letters and dgts. Press the "Menu" functon key. Scroll to the Settngs menu tem. Confrm your selecton. Scroll to the System functons menu tem. Confrm your selecton. Scroll to the Customer pswd menu tem. Confrm your selecton. Enter the old password f one has already been assgned, e.g Enter the new customer password (new PIN) as four dgts, e.g Confrm the new customer password. Traffc statstcs* You can retreve statstcal nformaton for your telephone. Press the "Menu" functon key. Scroll to the Traffc statstcs menu tem. Confrm your selecton. Informaton about calls snce data was last deleted wll be shown. You can reset the counter va the Delete entry menu tem. The data wll now be recorded agan from the current date. 101

102 Customzng the telephone IP-specfc settngs IP-specfc settngs The IP-specfc settngs are usually made by Avaya Servce or your telephone system admnstrator. The followng contans an overvew of possble settngs and procedures to follow n case of error. Inhalt Contents If the automatc search does not fnd a gatekeeper (T3 IP only) ( p. 103) Vewng IP settngs ( p. 103) Sendng png ( p. 103) Blockng the web browser* ( p. 104) Changng the PIN to enable the web browser ( p. 105) Regsterng a CTI applcaton* ( p. 106) 102

103 IP-specfc settngs Customzng the telephone If the automatc search does not fnd a gatekeeper (T3 IP only) If the automatc search for a gatekeeper s unsuccessful, the dsplay on your telephone wll keep showng "...Searchng Network..." permanently. You now have the opton of selectng a gatekeeper from the gatekeeper lst, provded there are entres n t: Scroll to the Gatekeeper lst menu tem. Confrm your selecton. Select a gatekeeper, e.g. GKxyz Confrm your selecton. The search for the gatekeeper you specfed now starts. If the gatekeeper s found, your telephone s dle dsplay wll appear next. Vewng IP settngs If you want to vew IP-specfc settngs, your telephone should not be logged n. Another way of accessng the IP menu s by selectng the Log off menu opton when the telephone s logged on and confrmng wth the OK key. Another opton s to pull out the power supply plug and when rensertng press the star key (*) untl the telephone s dle dsplay appears. You can then vew varous settngs for IP (Internet Protocol). Press the "Menu" functon key. Scroll to the Gatekeeper lst or Network settngs menu tem. Confrm your selecton. You wll now see varous IP settngs such as the gatekeeper lst or your telephone s IP address. Sendng png Press the "Menu" functon key. Confrm your selecton. Scroll to the Sendng png menu tem. Confrm your selecton. Scroll to the network component whose accessblty you want to check, e.g. Def. GK. Confrm your selecton. You then receve an nformaton message on whether the selected network component was reached. UnderIP ID you can yourself nput an IP address to test ts accessblty. 103

104 Customzng the telephone IP-specfc settngs Blockng the web browser Your telephone has been released n order for Avaya Servce or your PBX system admnstrator to be able to access your telephone and adjust certan settngs va a web browser on a PC. Proceed as follows to block access: Press the "Menu" functon key. Scroll to the Securty menu tem. Confrm your selecton. Scroll to the Web Browser menu tem. Confrm your selecton.... Enter the current PIN. The factory settng s "0000". Confrm the nput. Scroll to the barred menu tem. Confrm your selecton. You can only bar the web browser when your telephone s logged off. ( p. 17) 104

105 IP-specfc settngs Changng the PIN to enable the web browser Press the "Menu" functon key. Scroll to the Securty menu tem. Confrm your selecton. Scroll to the Change PIN menu tem. Confrm your selecton. Customzng the telephone... Enter the current PIN (default settng: "0000"). Scroll to the New PIN menu tem.... Enter the new PIN. Scroll to the Reenter PIN: menu tem.... Enter the new PIN agan to verfy. Scroll to the Save PIN menu tem. Confrm your selecton. The frst dgt of the PIN for enablng the web browser may not be 0 or

106 Customzng the telephone IP-specfc settngs Regsterng a CTI applcaton* In order to control your telephone usng a CTI applcaton (e.g. Avaya Com4Tel), the CTI applcaton must frst be regstered: Press the "Menu" functon key. Scroll to the Securty menu tem. Confrm your selecton. Scroll to the CTI applcaton menu tem. Confrm your selecton. Scroll to the Logn mode menu tem. Confrm your selecton.... Enter PIN. The factory settng s "0000". Confrm the nput. Logn mode s now actvated for one mnute. You must start the CTI applcaton (e.g. Avaya Com4Tel) on the PC durng ths tme. After successful regstraton, logn mode s mmedately ended and the message "CTI applcaton regstered" s dsplayed. You can only regster a CTI applcaton f your system admnstrator has enabled ths functon. You can only log n a CTI applcaton whle your telephone s logged out. ( p. 17). If you wsh to regster a CTI applcaton on a dfferent PC on your telephone, you must frst select "CTI log out" from the "CTI applcaton" menu and enter the PIN. You can then regster the CTI applcaton on the other PC under "Logn mode" (see operatng procedure above). 106

107 Lnks* Auxlary devces* Lnks* Auxlary devces* A specal advantage of your telephone s the flexble lnk concept that allows you to expand your basc telephone wth a wde varety of lnks. Lnks are base nserts for T3 telephones. You can connect two lnks to the Integral T3 Classc at the same tme. The T3 IP Classc has only one slot for lnks. Vew of a lnk (Several lnks have only one Western socket) Vew from bottom The confguraton of the lnks for connectng the varous equpment s carred out by Avaya Servce. Instructons for nstallng the lnks can be found n the relevant nstallaton manuals. 107

108 Auxlary devces* Lnks* Lnks for ISDN telephones CTI lnk CTI/Audo lnk DSS lnk Headset-Lnk S 0 lnk Analog lnk V.24 nterface: For connectng the Avaya Com4Tel or a PC. V.24 nterface: For connectng the Avaya Com4Tel or a PC X/Y nterface: For connectng DSS modules, and, n combnaton wth a headset, the KonfTel, a second handset, or a logger. Y nterface: For connectng DSS modules second nterface: For an external loudspeaker Applcaton nterface: For headsets. S 0 nterface: for UPN telephones; for connectng a DSS1 ISDN man connecton telephone or a PC wth S 0 card Power supply unt nterface: For an external power supply unt a/b nterface: For connectng analog telephones, fax machnes etc. Power supply unt nterface: For an external power supply unt Lnks for IP telephones AEI/Headset-Lnk CTI/Audo Lnk (only for telephones wth hardware level 1) Headset-Lnk AEI nterface: For connectng DSS modules, and, n combnaton wth a headset, the KonfTel, a second handset or a logger. Applcaton nterface: For headsets. AEI nterface: For connectng DSS modules, and, n combnaton wth a headset, the KonfTel, a second handset or a logger. Applcaton nterface: For headsets Telephones wth hardware level 1 do not have "T3 IP II" marked on ther label. 108

109 The DSS Module Auxlary devces* The DSS Module A DSS module has 36 keys, whch Avaya Servce can assgn accordng to your preferences. (DSS = Drect Staton Select). The followng optons are avalable to you: Call numbers of your partners Indvdual destnatons (frequently used call numbers) Lne keys Functons, e.g. door opener, call dverson or hotel functons, etc. 1: Keys wth LEDs 2: Strps for labellng You can connect up to three DSS modules (II) to the DSS Lnk, the CTI/Audo-Lnk or the AEI/Headset-Lnk. A DSS module II can also be drectly connected to T3 ISDN telephones wth software > V3_01. A DSS module II connected n ths way does not need a Lnk. 109

110 Auxlary devces* The DSS Module Dallng wth the DSS module Lft the handset. Press the DSS key for the desred subscrber. The LED ndcates whether the connecton s free or busy. Connecton Free Call External call Busy LED Off Flashng slowly Flashng quckly On Instead of lftng the handset to start wth, you can also press the DSS key for the desred subscrber frst and then lft the handset (dallng wth handset on-hook). 110

111 Headset Auxlary devces* Headset You can connect a headset to a Headset-Lnk, an AEI/Headset-Lnk or a CTI/Audo- Lnk. Before makng a call over the headset you may have to functon keys ( p. 90). Inhalt Contents Headset - answerng calls ( p. 112) Contnung a headset call wth the handset ( p. 112) Contnung a handset call wth the headset ( p. 112) Endng the headset call and dsconnectng ( p. 112) Headset - makng a call ( p. 112) Headset - settng montorng/handsfree on the telephone ( p. 113) The lnks only properly support those headsets whch have been approved by Avaya. A cordless convenence headset can only be connected to an AEI/Headset-Lnk or a CTI/Audo-Lnk. You can start usng a convenence headset as soon as you connect t. Cauton: prevent damage to your hearng! If you use a headset contnually, loud sounds n the earphone can, over a long perod of tme, lead to hearng damage. Therefore, always reduce the volume durng loud conversatons to a pleasant level (use the "-" key). 111

112 Auxlary devces* Headset Headset - answerng calls Someone calls you. Press the "Handsfree / montorng" functon key. You wll be speakng to the other party va the headset. The LED next to the functon key flashes. s Usng a convenence headset, you can also take a call usng the correspondng button on the headset. Bref connectng delays are possble when answerng on the telephone. Wth the convenence headset, you can hear the rngng n the headset earphone. Contnung a headset call wth the handset Lft the recever and contnue the conversaton as normal. Contnung a handset call wth the headset Press the "Handsfree / montorng" functon key twce. You wll be speakng to the other party va the headset. The LED next to the functon key flashes. Endng the headset call and dsconnectng Press the "Handsfree / montorng" functon key. Replace the handset f necessary. Headset - makng a call... Enter the desred call number on the telephone. Press the "Handsfree / montorng" functon key. The LED next to the functon key starts to flash. You can speak wth your desred call partner as soon as they answer your call. s If the call number that you want to dal s n one of the lsts (call lst, phone book), then you can also select t there and then press the "Handsfree/Montorng" functon key. Usng a convenence headset, you can also set up a call usng the correspondng button on the headset. 112

113 Headset Headset - settng montorng/handsfree on the telephone Auxlary devces* You can swtch on montorng on the telephone or handsfree callng va the telephone whle you are telephonng wth the headset. Swtchng on montorng Scroll to the Montorng on menu tem. Confrm your selecton. You can then hear the caller through the bult-n loudspeaker.... swtchng t off Scroll to the Montorng off menu tem. Confrm your selecton. Swtchng on handsfree Scroll to the Handsfree menu tem. Confrm your selecton. You can hear the caller through the bult-n loudspeaker and can speak to them usng the bult-n mcrophone. The headset s swtched off.... swtchng t off Press the "Handsfree / montorng" functon key. You can telephone usng the headset agan. 113

114 Extras for your telephone Hotel functons* Hotel functons* Extras for your telephone You can use the hotel functons n small to medum-szed hotels and guest houses. Your system admnstrator can connect up to three DSS modules for executng these functons. Avalable functons nclude checkng guests n and out, vewng guest charges, dsablng drect nward dal to rooms, wakng up guests, etc. You can also hook up a prnter to the telephone system for prntng out charge reports and wake-up requests. Inhalt Contents Layout of the hotel functons on the DSS module* ( p. 115) Checkng n* ( p. 115) Checkng out* ( p. 116) Message to guest: message at recepton* ( p. 118) Drect dal to rooms* ( p. 119) Guest-to-guest connecton* ( p. 120) Determnng the charge lmt* ( p. 121) Wakng guests* ( p. 122) 114

115 Hotel functons* Extras for your telephone Layout of the hotel functons on the DSS module* 1 Other keys Destnaton keys for guests 2 Ext For endng an operatng procedure. The DSS module returns to dsplayng the callng status of the room telephones. 3 Charge lmt The guest can only ncur charges up to the amount specfed n the telephone system. 4 Dsable guest-toguest Others guests cannot use ther room telephones to call ths guest drectly, but must be connected va the swtchboard. 5 Message The swtchboard can send a message to a room telephone. 6 DDD (Dsable Drect Dal) An external caller cannot drectly dal the guest s room, but must be connected va the swtchboard. 7 Check n / Check out For checkng guests n and out. 115